Roof of woman's home removed by mistake, company offers a 'deal' to fix it

The house that was supposed to have their roof removed was three doors down from the family's home. Pat Foran reports.
Subscribe to CTV News to watch more videos: / ctvnews
Connect with CTV News:
For the latest news visit: www.ctvnews.ca/
For a full video offering visit the CTV News Network: www.ctvnews.ca/video
CTV News on Facebook: / ctvnews
CTV News on Twitter: / ctvnews
Watch CTV News on Twitter: / watchctvnews
CTV News on Google+: plus.google.com/+CTVNews/posts
CTV News on Instagram: / ctvnews
CTV News on Pinterest: / ctvnews
---
CTV News is Canada's most-watched news organization both locally and nationally, and has a network of national, international, and local news operations.

[@viking956]

Insurance shouldn't even be a conversation here. They stole her roof. They need to pay to replace it. Period.

[@0pLegit]

Did you not hear the end? They said they would install a new one free but she didn’t want them to do it

[@mrtree1368]

@@0pLegit she has that right after a mistake like that I wouldn't have them do anything either. They'll pay for who I choose to do it

[@nettejohnson7492]

They offered to but the homeowner wanted another company to do the job.

[@TripleAstyle1]

@@nettejohnson7492 thats the homeowners choice..... how about someone comes over and pulls the motor out of your car, then says oops, heck we will put a different motor in for ya! .........

[@billpiehler9010]

If the roofing company that screwed up did it for free they would do substandard work

[@jeffprice4860]

Who starts a job without speaking to the homeowner ?

[@morishidol4209]

Exactly?

[@ResearchNational]

Most home owners aren't home when we re-roof a house, they are already at work.

[@jijumonm2345]

@@ResearchNational that's understandable, but why not give a call. Just a little heads up "Hey, so we're starting the roofing work at your house".

[@serenitydabarbarian404]

@@jijumonm2345 They probably did, but if they weren't home was like "Cool, thanks for letting me know. I get off work at 3 so I'll see you at 4." End of convo. I'm in the sign industry, but if we put up a sign when owners aren't there/they have no security our installers send a pic to a project manager for verification. While a sign is not a roof, doing any job twice costs business not to mention the distrust noq inside your client.

[@Scratchingforcash]

Lol

[@IronBalls]

It’s not doing her roof “for free”, it’s fixing your own mistake

[@rainman632]

Fixing their mistake for free.. other wise should would have had to pay to fix the mistake which is not free

[@peterrivney552]

That free repair found be a cut corners job missing underlays etc. Just to patch it up no roofer wants to loose money shingles are not cheep at. $ 28. a bundle probably $5ooo for shingles never mind underlays nails etc...

[@42luke93]

If anything let her just pay for the material to make it reasonable.

[@macbook802]

They wanted to fix it, her nasty grinch as made it more complicated than it had to be

[@supersaiyaman11589]

@@42luke93 no the home owner should not have to pay anything as it was not her fault at all.

[@mikeg3439]

In 30 years, we (company I worked for and eventually co-owned, still do) did this once. The roof we removed was small-ish, and very old actually, arguably needed to be replaced. But still, this was our ERROR. We immediately explained the mistake to the owner, and said we would put a higher quality roof on immediately (higher quality than the original material that was installed on theirs). We gave them a scope of work in writing, and noted it would all of course be at zero cost. We also told them that we would remove and replace the dryrot exposed from tearing off, and that we would pay for a permit and have it inspected both the deck, and then the final inspection, and that we would walk them through this and handle it all ourselves. Point being we admitted culpability and we did this immediately. The owner agreed, we pushed this through immediately for them. That's what you have to do. Not offer a f___ing "deal" to the person. You eat it that week, you don't get paid, as owners, that week. Maybe don't eff up again (the person responsible was one of the three partners).

[@Towelie4200]

And a tax write off I hope

[@MojoPup]

And you're the type of company that has return customers for that reason. If I was their neighbor and heard what you did, I would be calling you for my roof. Anyone can make a mistake, it's how you act afterword that's important.

[@FITBOYGAMING]

outstanding.. i hope you are still in business serving your community!

[@MichaelJayValueInvesting]

This is legally vandalism and she can sue for property damages.

[@ramencup_]

Benjamin Burkhardt No, she shouldn’t. The company literally said it was a mistake and they’ll give her the money for her to get a new roof.

[@bobnob3496]

Accidentally breaking the law doesn't clear you of charges.

[@theresahall6197]

@@bobnob3496 only if you do in the bank name.

[@mohammedbatayneh7028]

You have to prove intent, no prosecutor would charge this.

[@BoopSnoot]

No, but intent matters. Vandalism is about intent to cause harm. This was an accident, and they would be covered by insurance for this, the same as if they accidentally damaged a roof or hurt someone on the job. She would be dealing with their insurance and her own home owners insurance, and in fact its unlikely its even her home, and is probably the bank's home.

[@AllenHanPR]

Hey I broke your car window by accident, I can sell you a new window at discount.

[@hughjaanus6680]

You are at the wrong video, this is about a roof.

[@elvergudo7477]

Free roof buddy

[@moriallen643]

Y'all really dont get sarcasm do ya.... wowz

[@chrishightower4308]

@@moriallen643 nah they do, its just that the ones responsible for the accident stated they would do it for free, no continuity in the comment

[@esmegrant8442]

D It’s a joke buddy

[@kennjt5015]

They almost scammed her. "Hey, we made a mistake and removed your roof. But don't worry! We got a sweet deal for you! 50% less for a new roof!"

[@fifacraft49]

But two roofs get one free!

[@FedUpPrincess09]

And the 50% she gets off is for the unrequested work they already did...the 50% she would be charged would be for them to finish it lol they already had half the work done for free...no way in hell would I pay them to fix something they screwed up lol u break it u buy it...their mistake is theirs alone...not her problem...he needs to fix what he broke or pay for what he broke...or...she can go thru her insurance to have it fixed and sue the company or she can pay another company out if pocket and then sue the original company...either way he needs to be held accountable

[@peterrivney552]

With 50% of the work being done...

[@fallenzen]

"We'll be happy to pay your deductible and have YOUR insurance foot this bill."

[@EliosMoonElios]

It was a honest mistake until they refuse to re-roofing it free.

[@arianebolt1575]

Eh. Somewhere on their checklist needs to be "make sure you have the right house".

[@boooster101]

Amazing how they only offered a new roof / covering the deductible after it became public. Clearly shows that it was a PR reason to offer it, not a managment decision

[@kevindalby520]

I had to stop a lawn service from cutting my lawn instead of the neighbors next door lawn. They had the wrong address on their work order.

[@MatthewMS.]

It’s strange how such a mistake could happen.

[@NoCluYT]

Why doesn't she take them to court? This is an easy case.

[@jakemartinez6894]

GOAT You’re joking... right

[@khl2445]

@@jakemartinez6894 why tho

[@soul8097]

Mauri QHD - TNTL it takes money for that which probably would towards the lawyers more than them

[@someguy6075]

Her insurance will most likely go after the company. Best to let them handle it since they are more equipped, and she was already offered the deductible.

[@nemo227]

@@someguy6075 It shouldn't be her insurance but the roofing company insurance and it should be done very quickly. When I had my own business I (like most businesses like mine) had an "Errors and Omissions" policy. The description for the video shows several CTVNews links but they should post a follow-up with this video and should not require the viewer to follow a bunch of links which may or may not have an actual follow-up. But that seems to be the way news organizations too often operate.

[@ZeldagigafanMatthew]

"We won't replace it free, but we'll give you a killer deal!" That company should be dissolved immediately.

[@jensen_2261]

Except they did offer to pay for the entire thing. And when she refused, they then offered to pay the insurance deductible. This news ad is just clickbait

[@ShinyMajor]

@@jensen_2261 They told the news station they'd do it for free. Sounds like someone decided bad press was more expensive

[@janmane]

@@AnnA-jd4xm exactly!

[@777Skeptic]

You can only be considered moral if you do the right thing when no one's watching. It wasn't until cameras showed up they did the right thing.

[@John-bu7qs]

@@jensen_2261 No they offered to replace it not pay for another company to do it. If you think that allowing a company that cant be bothered to even verify the address they are at is responsible enough to do a quality job replace the roof, there is no help for you.

[@7chanconn7]

It doesn’t matter if it’s an “honest mistake” If I removed someone’s roof I would be breaking at least three laws. What they did was illegal and the fact they only offered her a deal is freaking crazy

[@kristopherrainbolt2617]

As an operator of a service company, I can assure you, it was an honest mistake. The best roofing companies out there do it; and lol it's not illegal (as in criminal). What they are arguing is they are fighting to get a new roof. Your adding more than necessary by saying what they did was "illegal."

[@DoggosintheHouse]

@@kristopherrainbolt2617 I'd call trespassing, willful destruction of property and vandalism illegal. I wouldn't be filing an insurance claim and having my rates go up. I'd be suing the vendor and pressing charges for criminal trespass.

[@user-st1hy6ql3j]

it's actually felony theft, but if you call the police they'll say it's a civil matter.

[@user-st1hy6ql3j]

@@kristopherrainbolt2617 so you can go on someone's property and steal their roof and it's not illegal? You voted for trump didn't you? Truth isn't truth, theft isn't theft and a Cheeto isn't trump.

[@ShaggyRogers1]

@@kristopherrainbolt2617 Doing thousands of dollars in damage and trying to duck liability is the definition of criminal.

[@MrBerserkinTime]

its like stealing someones tires and then giving them a a discount on tires instead of giving them their tires back

[@KayJay940]

Its aint that cut n dry. If I break your used item I owe you the cost of a used item NOT a new one. You dont get a windfall because of someones mistake. In either case the appropriate response would be to follow the owner of the roofing company home and start removing his roof then claim ignorance.

[@talker51292]

@@KayJay940 nope. They didn’t consent to having their roof removed and it’s gone. They pay the price in full.

[@spongmongler6760]

@@KayJay940 you broke my item that was perfectly fine, it's not your decision to re-break my item, you owe me a new one, you scumbag

[@KayJay940]

@@spongmongler6760 not how it works at all. You dont get a new car when someone hits your 20yr old jalopy. The exact same rules apply to every piece of property. Get an education you slow poke.

[@spongmongler6760]

@@KayJay940 don't break things that aren't yours and then complain that you have consequences, you scumbag. it's not your choice to pay what you owe

[@leonaleona1628]

Update: They're now called One Star Roofing.

[@slav7221]

Leona Leona now this is the comment I was scrolling for well done 👌

[@Beezlie727]

You're terrible for that comment! I'm terrible for laughing at it!😁

[@georgemouanetry8158]

Leona Leona 😂

[@drkphinx]

😂😂😂

[@darthsailormoon4831]

The lady could be sued for scandal if there is evidence that they did the negotiation of a new roof before she went to the news.

[@soulesslemming]

That “deal” should be 100% off plus damages.

[@zbruh7268]

They did offer that. Also offered to pay for insurance deductible so another company could do it.

[@thaik56]

@@zbruh7268 yeah after being exposed on television lol

[@zbruh7268]

@@thaik56 that was before it was aired on the news. Im not defending them, but they did try remediate

[@moochoopr9551]

@@zbruh7268 No, you shouldn't file for insurance claim for this kind of stuff. The insurance rate will go up afterward. Ask the company to pay full price for the job.

[@joesmith701]

@@zbruh7268 where does it state they offered it prior to going to the news? Also the fact is they should have payed whoever the homeowner wanted to do it as it was the companies mistake that ruined the roof.

[@katiem4539]

They stole the roof. I’m shocked they actually aren’t being prosecuted. How do you accidentally work on a house without confirming?

[@alonzo5.040]

Roof company: best we can do is 5% off and a apology News calls them* Roof company: “we’ll do it free” Petty 😂

[@kylegoyak]

Just the fact that they offered a "deal" instead of offering to replace it for free is mind boggling.

[@uniqsolsession]

That’s what is baffling me. Definitely not 5 Stars worthy

[@stanmamamooandblackpinkcow4414]

...and they called themselves "five star roofing" lol

[@superioremerald4352]

im sorry but didnt they say they would replace it for free, and she still declined

[@Mitch...Gregory]

@@superioremerald4352 yep, they then payed the company the woman decided to go with. She never payed a dime.

[@saul-goodman]

@@superioremerald4352 They only offered to replace it after finding out it would be publicized. If the news isn't involved, she doesn't get a free roof

[@ringoflynt]

She shouldn’t be talking to anyone at the roofing company, her LAWYER should be doing all the talking. Be sure to place the lawyer fees as part of the settlement also

[@cbot375]

Yes, plus the roofing company should have insurance for these types of things. If her home gets damage further then the roofing company might go bankrupt by buying her an entire new home. Id go as far as to suing the roofers children too.

[@zooofsocks1924]

C-ren tf is wrong with you?

[@DJxSGGxNeo]

Lawyers mostly add in fees to this, yea it's common sense that this is criminal though. She did call the police, mostly you have a hard time getting them to file a report so there is record.

[@Milesco]

Unfortunately, lawyer's fees generally are not considered a part of a litigant's damages, so even if you win your case, you still have to pay your lawyer. That sucks, and it should be changed. Some other countries, most notably the UK, have a different rule, where the loser has to pay the winner's attorney's fees. That's the way it should be here. (There are narrow exceptions for certain types of cases, most commonly Lemon Law and civil rights cases. But that's the exception, not the rule.)

[@user-cy6gf2pj7y]

If she called her insurance company, the insurance company's lawyers would, sure as hell, sue the roofing company. Then, the check the roofers paid for the deductible would be used in court as evidence of their guilt. Slam dunk case, and the roofers and their contractor's insurance would be stuck paying her insurance company.

[@lolaridgeback5875]

Crazy they take your roof off then try and charge you for a new one.

[@debbieb.8708]

They took the roof off without her permission. Wrong address. Five Star Roofing should have had to pay every dime to the other company to get her a new roof. The labor and material.

[@studymassage8204]

The mistake was not letting them finish, THEN tell them it's the wrong house... Free roof that way.

[@revvvrand]

I love it!!!

[@Ante_Knezevic]

She already got a free roof what are you talking about

[@MrHeat1up]

@@Ante_Knezevic she has a insurance claim against her home owners insurance policy. It was not free.

[@Ante_Knezevic]

@@MrHeat1up What are you talking about they made it for free, no insurance was involved here

[@jennifermontgrain6208]

Yes!!!!!!!!

[@elizabethtaylor6016]

They should be paying for the full cost of her roof being replaced. She should not be forced to use her personal insurance company her premiums will be raised.

[@NG_KR]

It was her choice to go through Insurance apparently. They offered to do her roof for free based on their mistake. The get a better deal if all theh have to pay is the deductible vs 4000 mininum for the materials.

[@dejanira2]

It is an honest mistake and they offered to repair the damage, she is being a pain not the roofing company!

[@OffGridInvestor]

@@dejanira2 it's not DAMAGE it's completely gone. In my country they would almost be hung for doing this. THEY ARE THE PAIN. So if I come around and tear your roof off will it be "an honest mistake" then? What if I accidentally drive my car thru the front wall of your house then tell you I will be back to brick it up in 3 weeks but "give you a deal". I bet it'd ALL BE DIFFERENT if it happened to you....

[@Baffi_]

Yeah her insurance company is going to sue that company for full reimbursement. But she’s left paying her deductible and her rates might be raised. Should have sued them herself

[@kenhanson1712]

@@dejanira2 an honest mistake?! Haha they ripped apart her whole roof bud, not just dug a whole in her front yard.....was a huge mistake!!

[@ChrisStaff989]

Imagine having the audacity to offer a deal to fix something like this

[@maddg7471]

Imagine a plumber going into someone’s bathroom, destroying the toilet, then says he can give them a deal.

[@BattleBux]

and you didn't even call the plumber, they broke in

[@NikkyElso]

They turned around quick when the local news called

[@aprylcanales3310]

my thoughts exactly lmao

[@ABDlRlZAK]

Apryl Canales They didn’t wanna turn their 5 star company into a negative 5 star.

[@zackperron6090]

@@ABDlRlZAK they probably wont make it thorough coved 19 anyways

[@compoundinterestinsights]

Elso 😂😂😂

[@focusman7468]

@@ABDlRlZAK the best comment !

[@ColonelPeppers]

The moment the news channel got involved Five Star Roofing was all about making this problem go away. Forget insurance just call your local news team, they will take care of you.

[@MrKiwiz]

For real though, can't let something like that get on Twitter or Facebook or your whole ass company would go down in hours.

[@anniehovsepian6173]

They don't want the negative publicity.

[@blitzwarzone342]

Before the news got involved they were ready to offer a deal and take her money for their mistake

[@kumottakun6089]

Specially in this cancel culture times 😂

[@yurrrr7495]

@@kumottakun6089 fax yo 😂😂😂😂

[@cocoanutpomeranian7987]

This exact thing happened to my neighbor across the street from me in California in the 80’s. Roofers tore off her roof but should have been at the house next door. They replaced her roof with a new one immediately and at no charge.

[@GunnarTobus]

“Hey... So, we accidentally took out your roof by mistake...” “What? Why?” “That’s besides the point. Anyways, I’ve got a great a deal to replace it.” “Wait, I have to pay for MY roof to be replaced, after YOU somehow accidentally took it out?” *”Y e p.”*

[@tyy2387]

Imagine stealing someone’s car and telling the owner they won’t get it back but they can get them a good deal on a new one. They really thought they could get away with this logic?

[@yytyytg]

The difference between theft and accidental damage is smaller than your ego.

[@tj-bk1eb]

@@yytyytg I think you meant to say "the difference between theft and accidental damage is as BIG as your ego" unless you were trying to agree with him

[@yytyytg]

@@tj-bk1eb No that's exactly what I meant. "The difference between theft and accidental damage is smaller than your ego"

[@tyy2387]

kang C So then that means ur agreeing with me? Or saying there isn’t a big difference? I think you’re trying too hard to defend this company. Accident or not it’s their fault and they should be held responsible, not the owner.

[@Jack-wc3ob]

Tyy your reading comprehension is terrible. The difference between theft and accidental damage is huge. Which means the huge difference is still smaller than your extremely huge ego. His sentence forces you to think a little.

[@tcorris]

She should go after the contractor’s business policy, not her homeowners. Their mistake, their responsibility.

[@stevobriks02]

I would have remained calm and let them put the new one on before saying anything Lol.

[@taoliu3949]

They offered to redo her roof for free, but she refused. Technically, they could have refused to pay the deductible since they have the capability to restore her roof, but that wouldn't make business sense since paying the $1000 deductible was a lot cheaper than them fixing the roof themselves.

[@tcorris]

Tao Liu, they only offered to put a roof on after first refusing to do so without being paid. She was under no obligation to accept their offer after the company first refused to accept their responsibility for the repair. The homeowner has zero responsibility for the repair, and thus she is under no obligation to put this on her own insurance, for which she will likely face increased premiums for the claim. The roofing company is 100% financially responsible. It’s up to them to file a claim with their business insurance provider. If anyone should be facing increased insurance premiums for this error, it is the roofing company that made the mistake. Covering the costs of inadvertent property damage in the course of business is precisely what business liability insurance is there for. If this roofer doesn’t have liability insurance, that’s his problem, not the homeowner’s.

[@Mrgrumpypants84]

@@stevobriks02 i said the same thing after watching it lol

[@Mrgrumpypants84]

@@taoliu3949 wouldnt matter, she doesnt have to trust them to do any work at all. No judge would say "let them fix it" theyre clearly incompetent, personally if my roofer cant find the roof ill go elsewhere lol.

[@8thdayadventist911]

You know a company is trash and shady when they call it "five stars roofing".

[@mandipsalh960]

Call the police. Have the roofers arrested for property damage and vandalism.

[@miketyan1440]

She’s not liable. She can sue for damages.

[@automotivetv9861]

It takes money to sue someone

[@shamar8068]

@@automotivetv9861 exactly

[@TheAkashicTraveller]

@@automotivetv9861 Yeah but the person you sue pays not you. Also small claims is a thing.

[@robang3473]

Sue them for 1million, pay the lawyer with that money

[@mizukienriquez3197]

Suing only makes lawyers rich

[@breakingtoast2255]

Its called five star roofing cos through the gaps in the roof at night you can see at least 5 shiny stars

[@gillie3696]

What gaps there is no roof haha

[@owenoreilly_20]

I had a roof Re-done and gutters, on the roof they stepped into the drywall in one part where there isn’t a attic two times, and they only put 3 wood screws in the gutters Becuase they somehow forgot to finish it

[@edwardrebeaudiii9109]

Lol

[@tixximmi]

You had the best answer. :)

[@SnootchieBootchies27]

Nice

[@hailmanning1332]

Whoever the contractor is who wrapped her roof for her to protect it afterwards should be commended for being so nice. Who was it?

[@jaypee9575]

What's nice about doing a job you're paid for?

[@M-X39462]

I like how they had started coming up with solutions to help once she started getting news crews involved

[@damn671]

If I was the homeowner, I'd file for Vandalism, Trespassing and Theft. Or all of the above.

[@gauchesuedo]

The first two would fly, the third not so much - they didn't steal anything.

[@damn671]

Grant Stokes Well, theft means taking someone's personal property without their permission... so even if tiny piece of roof is missing, that's still considered a theft 🤷🏻‍♂️

[@gauchesuedo]

@@damn671 Um, no, that's entirely untrue. There is a defined under-limit of value for what constitutes theft. Roofing, an already cheap material, would not qualify theft - especially in a situation like this where it was an accident.

[@0623kaboom]

@@gauchesuedo actually they removed it so it is vandalism the theft portion comes from removing any portion of the materials from the roof ... since the dropped it all on the ground it is theft ... as the reroofing will cost over 2grand it is theft over ... so trespass, vandalism and theft all apply ... welcome to canadian law ... . remember even shoplifting ... if the person makes it to the door it is theft ... because it has been removed from the shelf ... once they pass the door it becomes robbery under ... which is worse ...

[@gauchesuedo]

@@0623kaboom By that logic, taking an item off of a shelf and leaving it somewhere else in the store is theft. You're flat out wrong - moving something from one place of someone's property to another isn't theft, nor is it robbery. Vandalism maybe, albeit unintentional, but it's just not in any way theft.

[@lewisivory1288]

She shouldn’t have to pay anything they should offer her a new roof and probably an upgraded roof. I am surprised she hasn’t sued them

[@texemplarstudios5481]

She didn't

[@MYCHANNEL-lb1qq]

Canada

[@youngstunt1891]

The did offer her to do the roof for free she didn’t want them to do it

[@treymansfield7919]

She probably can't afford to sue them

[@texemplarstudios5481]

@@treymansfield7919 I meant she didn't pay

[@ryancee7]

This like Animal Crossing for the gamecune when a random villager was like "Hey I painted your roof pink, hope ya like it"

[@trevorsreya8277]

If they messed up her roof, and then told her she had to pay them to fix it, that is literal extortion.

[@HeresJohnnyKat]

if i came home to a company redoing my roof, i'd wait till they were done .. then say thanks for the free roof

[@duttydiesel8303]

My thoughts exactly...

[@duttydiesel8303]

@Derka Derka - if the new roof leaks you call and do the exact same thing she did. You can file reports under the Better Business Bureau as well as the police and the insurance company.

[@jolliebear5706]

Johnny Kat RIGHT

[@PO-PANDA]

Doge - how is the bbb a fraud?

[@AlexLepinski]

Fact xd. 😂

[@thehollyannrose]

If she doesn't want them to fix the roof, they should pay someone else to fix it for her. I would understand why she wouldn't want them to fix it. They would probably screw it up to get back at her.

[@StephanBranczyk]

Not only that but as demonstrated by the story, they're probably uninsured. And the situation could get 1000 times worse if the homeowner willingly lets the workers of an uninsured contractor work on her roof.

[@EpicMinerNK]

Hoeyann if you listened to the end of the video, it said that the company that made the mistake paid the 1000$ fee in order to have the lady’s roof build by the company she wanted. That’s a completely sensible and honest way of dealing with it, so I’m not sure why you’re mad. The company that made the mistake essentially gave her a free new roof with the company she wanted.

[@thehollyannrose]

@@EpicMinerNK insurance would still raise her rates, for something that wasn't even remotely her fault and wasn't an "act of god". are they going to pay the difference for that too???

[@EpicMinerNK]

Hoeyann good point I didn’t think about that

[@thehollyannrose]

@@EpicMinerNK i hope they do cover that. stories like these make me more scared to own a home in the future lol something simular happened to my parents, but my mom was home and was like "wtf are you doing?" lol

[@Enrique-Garcia]

What I find truly amazing is these guys just showed up, GUESSED which house it was (every address is marked either on the house or the curb, or a mailbox, plus they were THREE houses away, not even close), and just started getting to work without ever bothering to notify the owner.

[@scikick]

The company needs to be sued for damages + loss of use.

[@HitchedBug]

Word of advice. If the company has “five star” as the name, it’s not five stars

[@AG-Consulting]

Same for a president who keeps claiming to be an expert.

[@GoldenGod69]

My dads company is 5 star floors, he is one of the best flooring companies in the bay area. Exception to the rules though lol

[@NikkyElso]

Not like she asked for it done though 😅

[@shawnpitman876]

Word of advice, it makes you seem ignorant when you act like she ASKED for them to do this, when it was CLEARLY stated they were at the WRONG HOUSE.

[@tstanley01]

kind of like anything with quality in the title...

[@maniacmagge2568]

"Five Stars Roofing", the irony in that name

[@Bigrignohio]

Maniac Magge Five out of ten?

[@hantuafiq2]

@@Bigrignohio GTA

[@token6274]

5 out of 100 I’m guessing

[@JBlooey]

**insert curb your enthusiasm meme**

[@pulsar9354]

she almost could see the whole night sky full of stars thanks to them.

[@Burnlit1337]

Wow, a news story that actually has an ending; all done within minutes. Thanks!

[@PrinceofMacedonVlogs]

call the police for destruction of property

[@terrierlover]

“We will do it for free” I don’t why but that tone comes off as if they’re doing her a favor.

[@torresvlogz6843]

Lol 😂 i know right

[@erikdornhoff1127]

I just found it funny how she want it for free but wants another place to do it. At that point she would just be able to get materials free from the place that fucked up

[@tksaint8429]

erik dornhoff because they would do a bad job obviously since it’s coming out of their own pocket.

[@etan5716]

Swazi someone’s got common sense.

[@erikdornhoff1127]

@@tksaint8429 "obviously". What. If they do bad job then it's just going back to the news. They already looking bad they don't want to look worse. I imagine if something like this were to happen again they would have to lower prices just to get customers

[@mogotrevo]

If you remove the wrong person's roof you need to replace it for free, that's just how it should be.

[@thadiussean9133]

No. They need to pay the cost for someone else to replace it. If someone removed my roof, I wouldn't trust them to put in a new one without cutting corners.

[@mogotrevo]

I do agree with you Thadius. Also Tyler, it appears to me they didn't offer to do it for free until they got attention in the media :)

[@bogasixtyeight5153]

Thadius Sean exactly

[@debendragurung3033]

@@thadiussean9133 exactly my thought. She shouldn't trust if it's done for free.

[@maunster3414]

Espero, if you remove the wrong person's roof you need to replace it for free, that's just how it should be. Including on whichever other company she chooses and her missed income and travel at the least.

[@matts9371]

That company should have paid out of pocket from the get go. The fact they initially offered a deal was a sign to talk to a lawyer and sue.

[@badlandskid]

I’ve seen that happen. Storm chasers tore off the wrong roof. They offered a “deal” to finish it. Later that summer when it rained the roof leaked all over.

[@DragonBuilds]

At least it's not a demolition company

[@GeneralG1810]

LOL now THAT would be news XD

[@hydrogencyanide4999]

@@GeneralG1810 That actually happened once. Not kidding.

[@GeneralG1810]

Wow free new house, mind you the loss of sentimental items would have been devastating

[@Jack1rules]

Hydrogen Cyanide really? Can you link a video?

[@cottonpreppinpoor2709]

By far the best comment yet lol.

[@04dram04]

Easy lawsuit

[@control2791]

so's the fake lambo buisness

[@rayrandy41]

Easy not really she wasn't out any money. Im sure insurnace paid it. Therefore in court they consider that a settlement and she would lose.

[@dreamsteal4773]

tehgreatmutato she could’ve sued for property damages. And won

[@100subscribeswithnovidoe5]

No the women’s at fault I found out more of a report

[@matthewcino]

Yea roofing company would be burned to the ground.

[@kingofreels3248]

Solid company for owning up to the mistake and offering to pay for it. Bravo

[@SCP_Bright]

They didn't offer to pay for it they wanted to charge her for it

[@dean2663]

How is the roofing company not in jail for trespassing, destruction of property etc?

[@Abs0lut3Cyner]

That's bull dude. They deserve it for free.

[@six6nix587]

Vincent the Mortician the company offered to do it for free or to pay her insurance deductible. What’s bull about that?

[@ryanyeoman109]

@@six6nix587 because they only said that after they were going to charge her to do it. they are scumbags and a dishonest company.

[@OneEyedSnakes]

Dat whyt kyd so you would rather pay thousands of dollars rather than get it for free?

[@dyna_dzn]

I could be wrong but pretty sure I’m not, the company did offer to do it for free or they will pay the deductible for another roofing company to do it.

[@tikdoe7563]

@@dyna_dzn Are you deaf or did you not watch the video or READ the title. They offered her a DEAL and then when the tv station contacted her all of a sudden they said they'd do it for free "if she wanted it" as if any normal human being wouldn't expect them to pay for the damages.

[@601salsa]

Lawsuit. Criminal damage, tresspassing and stress.

[@cc-gf7qu]

601salsa stress ??? lol u can file a lawsuit for someone causing stress?

[@ciangibbons6643]

@@cc-gf7qu Undue stress is valid only in the case of occurring from another act that is being sued or prosecuted.

[@gzer0x]

CC F you can in civil court. It is used to determine monetary compensation.

[@scp049hasbreachedcontianme9]

Vandalism too

[@AverageCarl69]

Yeah it's called emotional distress or something, usually used against family cases and such

[@MsJapanino]

They said they would give her a “deal” on a new roof until they were contacted by the press. What a shady business.

[@MattO109]

Take them to court for destruction of property

[@Gi-Home]

The roofers insurance should pay, this has absolutely nothing to do with the homeowners insurance company except to provide emergency coverage and then collect from the roofers insurance. Given the poor attitude of the roofer they should be made to pay a few thousand dollars to the affected homeowner. Frankly their attitude to do right by this woman invites distrust.

[@TX_b]

Exactly the roofers are 100% liable

[@calicocritterscrafts886]

Funny how quickly the roofing company decided they could do her roof for free after the news got involved. I hate that it takes negative publicity to force companies to do right 🙄😒 And she is absolutely right not to use them. If they made this big of a mistake just in house number imagine the quality of work.

[@Beezlie727]

@@calicocritterscrafts886 They may have excellent roofers. It could just be their office staff that sucks. Writing incorrect house numbers on the work ticket isn't the roofers' fault.

[@kittylynndale5264]

@@Beezlie727 but tossing those shingles and all of that other debris on all sides of the property is their fault. Even if they couldn’t get a dumpster behind the house, that doesn’t mean they couldn’t lay down some tarps to protect the ground underneath from the debris. This family is probably going to be picking up nails for ages to come.

[@IJustWantToUseMyName]

I would be concerned about the quality of materials they would use since the company would want to lose as little as possible when replacing it. Hiring a different roofer to replace it guarantees she gets what she had before.

[@Milesco]

The mistaken roofing company is liable for the full cost of a new roof, not just the homeowner's insurance deductible.

[@m.r.rodriguez141]

The homeowner insurance will go after them for sure.

[@SL-lz9jr]

@@m.r.rodriguez141 Exactly. While it sucks to have a claim against your insurance history (which does affect your premium rates and eligiblity with some insurance companies), the insurance company has their team of lawyers to recoup any losses they think they should be compensated for. That's the beauty of insurance. And, in the grand scheme of things, paying that $1000 deductible in small beans compared to the price of a new roof, which, depending on where you live, the size of the roof and roofing material... it's tens of thousands of dollars. Totally worth filing that claim if your insurance will cover it. BTW, the roofing company also has their own insurance policy... THEY should pay for it and file it with their own insurance and let them take the hit on THEIR insurance claim history.

[@drewbaum]

Yep smells like a lawsuit

[@mikeawad8707]

@@drewbaum what could she get out of a lawsuit?

[@drewbaum]

Mike Awad all money back + a new properly done roof + personal damages...

[@jeffmclachlan8961]

She should just sue/charge the company for vandalism, property damages, trespassing. Surely get it fixed that way

[@GrapeSodaPopHD]

Sue for trespassing, vandalism, and emotional distress.

[@beccalyn9196]

Take their ass to court! They touched your roof without your permission!!

[@FaithandNova]

@3 Subscribers Without Any Videos!!!!! doesn't matter you can still sue them.

[@vinnie2033]

That's a small claims court. Which won't do much, or even take forever in court.

[@sagefortei9078]

3 Subscribers Without Any Videos!!!!! After they were publicly criticized, before that they weren’t going to fix anything you imbecile.

[@darmalife06]

We live in a society where everyone is trying to take anyone to court... They said they'd fix it, so court is unnecessary

[@JACpotatos]

@@FaithandNova just to be a Sue happy useless leech?

[@PhxSml]

We own a roofing company and we once removed the roof from the neighbors instead of the house we were suppose to do. Silly thing is that the person was on a trip and couldn’t be reached. When he came back he had a new roof for free. We made sure things like that never happened again. It was costly lol

[@joejones4172]

You did the right thing.

[@richardidgaf8002]

How this company still retains business after this kind of exposure is beyond me.

[@Santa-ny1yp]

Why the hell did she stop them? They already tore the roof off. Let them finish their work then complain if it's not right. FREE ROOF! Interrupting was just dumb.

[@jakobflores5382]

Pretty sure thats vandalism but I also just saw a guy get charged for returning a lost phone so i dont know whats up with the world anymore.

[@alexa9433]

That's why nobody helps each other anymore. Fear of getting in trouble for no reason

[@anguspontin7244]

How does one get charged for returning someone else’s lost property?

[@MrMrremmington]

I have found three phones in the park that is next to my building where I am the groundskeeper. I look for the name mom or a friend on the phone and phone that person. They usually know who lost a phone. I’ve got bottles of wine offers of money and all kinds of treats and I am in Canada so don’t give up hope.

[@Mom2BoysBH]

@@anguspontin7244 He didn't return it right away, he held onto it for a day. Not that that makes it right but that was the reason.

[@anguspontin7244]

Tracey W yh coz one mans fuckup is another mans priority

[@stinknut762]

But 3 houses away? I could see if it was the house next door but wtf? You dont even knock on the door and say Hi, were here to do your roof?

[@RonaldRegan314]

Lol exactly

[@BaldMancTwat]

How do you know they didn't knock? The son called her so presumably he let them do it and assumed he hadn't been told.

[@sirtnfol8476]

Knock knock. Que como esta si enchilada senoirita la roofa. Thats why

[@Cronic318]

Solo .01%Lmao I wish i could thumb this up twice!

[@Radwxlf]

@@sirtnfol8476 you got that right cousin Cletus heehaw we better go on n get, ma and sis waiting for us in bed

[@coletrick8748]

Owners business license should be revoked immediately

[@hottpan]

Thanks Steve Dave

[@romanking3547]

Judge Judy would LOVE this case

[@ms.lolitagore5822]

Hell Yeah

[@PLASTICPOPCORN4]

this might be more money than she handles in her cases lol

[@lizzytheowl577]

Actually she'd hate it because she hates idiots. She'd enjoy making the company pay for a new roof though.

[@fancybrooks3156]

So would Judge Milian of The People's Court.

[@kevinpadot7545]

That episode would be 2 minutes long lol. She would own their asses as soon as she is told what transpired

[@cameronangel1013]

Just let them finish the new roof then tell them

[@jonguyton1]

That would have been the thing to do.

[@baneblackguard584]

think they realized the mistake midway through removing the shingles.

[@MrFelixify]

yeah. that was what i was thinking.

[@D3sToD3s]

That would be just as illegal.

[@Beeeezyyy]

Bane BlackGuard they realized once she pulled up after her son had called her and told her there were ppl on the roof

[@marywilmington6671]

I recently had my roof replaced. The company stayed in constant contact with me. They even came by with the materials days before the job started and spoke to me about what to expect on the day the work would be done. I don't understand how they can remove the wrong roof. I wouldn't trust them to replace it after that either.

[@Vegas_Vampire]

She should have used the police to arrest them!

[@archstone4622]

I guess if business is slow they can drive around neighborhoods and take anyone's shingles off, then offer them a deal to fix it.

[@kizzle45shizzle]

Archstone that’s dumb I’m sorry

[@darken3150]

You are dumb if you don't get the implication.

[@mangotornado]

Krista L whoooosh

[@dcapnslapaho4579]

lmfao

[@JonathanR88823]

@@kizzle45shizzle what an ironic comment...smh

[@seigolokyz]

if she went to the same roofing company they would have half assed the job and put cheap materials on it. good thing she didnt.

[@OneEyedSnakes]

Okyz L2R that’s why you be smart and see what they offer, then sue if it’s not good enough or make them come back until it’s correct.

[@lilianegrace4048]

Yep, because it would’ve been “free” they’d try to minimize cost.

[@m4ki9h76]

@@lilianegrace4048 / It's unlikely. Since the company made a mistake and removed her roof instead; doing her roof again would be compensation to make up for their mistake, the altenative being giving her money so she could hire the other company. It's no excuse to just use cheap shits because it's free. It's compensation, not free. Still they wasted her time though.

[@Okenno]

Kind of reminds me of tactics Auto Glass companies rely on for replacing car windows.

[@m4ki9h76]

@@Okenno / how does that work?

[@calj01]

1000 deductible, that’s it? What about the increase on her homeowners insurance? She should file a law suit to protect herself for all the unseen problems that may arise from this negligence

[@jhui604]

Lol yeah company says the right thing after being watched

[@djawnsjhilson218]

Jordon Hui Seriously! If she wants a new roof?!

[@realamazingworld6756]

Yeah after she went to the media

[@eilidhmac117]

Sometimes I feel like there is no hope for humanity. Why couldn’t they do the right thing for this woman before she had to contact the media and police.

[@wetree9939]

they give it to her for free after the incident gets noticed by media

[@SWIFTO_SCYTHE]

They offer her a good deal discount for them to replace her roof... that they destroyed... they only did it free after the negative press.

[@sheeplebarn333]

actually they offered in the end to pay the $1000 deductible. news flash, the insurance company will file a lawsuit against the roofing company

[@lovemuffin1963]

Sheeple Barn only after the press got involved.

[@kercchan3307]

from the mess they left behind, I wouldnt let them anywhere near the job. A good contractor would have left zero mess after doing demo.

[@bldmyamean8352]

Replacing it isn't enough. They need to give her more

[@patriciarouse2801]

Corporation criminality includes evading liability and providing a management style attitude toward damages to victums.

[@joeyaikman9736]

Can’t they press charges for trespassing, theft, vandalism, or something similar? Or is that not an option due to it being a company entity that was responsible?

[@catgamingftw8239]

Maybe for trespassing, definitely for vandalism. Probably not for theft, since it doesn’t appear they stole anything meaningful

[@allisong5009]

What did they steal?

[@vulduv]

@@allisong5009 roof though maby it would fall under fraud sense they originaly wanted her to pay for a new one. thats like destroying someones car and then demanding they pay you to fix it.

[@jdfutura]

@@vulduv lol yup, that'd fall under racketeering & extorsion rather than theft.

[@noctisocculta4820]

If they were planning to take the shingles away, then it definitely theft too. Theft is moving another's private property with the intent to deprive the owner of the property. Possibly blackmail( extortion?) also, since they offered a deal on a new roof instead of making amends.

[@budgiebreder]

How is that an “honest” mistake!? I really hope the place 3 doors down also changed companies...

[@its_tricky_dick]

By the fact the roofies were given the wrong address.

[@budgiebreder]

@@its_tricky_dick were they though? Surely there would have been conversation? Eg roof colour choices, styles, quotes and things would have been decided prior to work. Usually these things are done in-person and generally also at the house where work is to be completed? How do you get it that wrong if all that has happened?

[@budgiebreder]

@@its_tricky_dick at a bare minimum youd knock on the door and say “are you ready for work to begin?” And if no answer at least call and confirm before proceeding?

[@eveevolution1607]

@@budgiebreder The crew is not who sells the job the crew is the crew so if the office or project manager texted the address to the crew supervisor and was off by one number without realizing something like this could absolutely happen! The crew isn’t going to knock on your door. The go where they are told and do their job

[@budgiebreder]

@@eveevolution1607 so the crew turns up to the “site” and doesnt knock on the door, or phone the client to say “we are here at the address of x. And are about to start.”

[@Lendorien]

I totally understand why she didn't want them to do the work. They removed her roof, asked her to pay to fix their mistake, and only offered to fix it when the journalists got involved. They come off as disreputable and shady. Why would I trust they'd do a quality job? And what happens if I have problems with the roof down the road. Can I trust they'll stand by their work after trying to make me pay to fix the damage they did? I'd insist that they pay for another reputable company to do the work instead. I assume she went through her insurance company to hire another roofer. The insurance company will go after Five Star Roofing themselves to recoup the cost to them. In the mean time, the owners of Five Star earned themselves internet notoriety for being shady. If they had just mea culpaed the situation and offered to pay for her new roof, the could have avoided all of it.

[@thesilentambience2833]

Lumber company dropped a tree into my garage. Had a crew replace the whole roof next day. No questions, no excuses, just an apology and he fixed it.

[@l.m652]

Those guys are acting like they’re doing her a favor! I wouldn’t want them to do my roof either, on top of making mistakes they’re messy

[@drewbaum]

L. M No they were not messy. Everything in tear out was done properly. They had proper tarps and equipment to catch the shingle debris. They probably stopped as soon as they found out they had the wrong address. In a confusing situation like this I don’t blame them for leaving it temporarily. Management had probably sent them home for the day. I’m sure they came back within a day or so to clean things up.

[@jakedelaney9252]

Just because they did the wrong house they shouldn’t be blasted. Mistakes happen, and they are willing to own up to it. With the cost of the roof being 6-7 thousand dollars it’s actually surprising that they would give a new one. And the fact that they were blasted on public news, cost them a fortune to fix what they have done, that’s a mistake that could put them out of business. But the pity of others is too high so they would rather sit there and complain.

[@user-cy6gf2pj7y]

@@jakedelaney9252 So, hypothetically, in your mind it would be perfectly ok for me to replaced the windshield in your ride with a used one that has rock pecks in it? Hell, no!!! Your reasoning is so flawed that it isn't even funny!

[@richmun3131]

@@jakedelaney9252 ITS their fault!!! Surprising they would give her a new one?? They can't put her old shingles back on.

[@richmun3131]

@@drewbaum Wasn't done properly.. there shouldn't be shingles up against the siding of the house on on the bushes. Sidewalls of house should have been tarped as well.

[@user-jy1bc3gw2q]

Sue them. There's no way she wouldn't win. Someone came onto her property and seriously vandalized her house. A crime was committed, doesn't matter if it was accidental. I would destroy that business if they didn't fix their mistake.

[@sparrowhawk5673]

But the news video says that they not only offered to fix it for free but to also now pay the $1000 for getting another company to do it. Sounds to me the company is trying to correct their wrong. Why go to no mercy?

[@2011blueman]

If they're offering to pay the $1,000 she is much better off just taking them up on that offer rather than suing. If the insurance company then wants to go after the roofing company they can, but if she sues at this point she won't get anything since the money would go to her insurance company and the lawyer.

[@boboso1341]

@@sparrowhawk5673 only one problem, according to the report if she wanted them to do the roof, "they would schedule her". It should have been top priority, not placed on a schedule. Plus from the beginning they should have finished the job without pay. She hadn't hired them but a mistake was made, therefore they should have fixed their mistake.

[@JACpotatos]

They offered a free roof!

[@sparrowhawk5673]

@@boboso1341 , Scheduling is appropriate for any company. Why than kick them by assuming it wouldn't be the same week?

[@arianebolt1575]

Some friend of mine posted something like "That moment when you go to the moon and back for someone and they're like 'Well, I never asked you to'." How toxic.

[@freez1ngsapper]

Trespassing, vandalism, professional incompetence. She has these guys.

[@j.j.9511]

They have a lot of nerve to think she'd pay them to fix their mistake or to have them do it period.

[@jlm10181978]

Company screwed up they have to pay for it! Period end of story!!

[@nothing2see315]

This road paving crew in my town re paved a street and they messed up and didn't shore it properly so they had to rip it up and do it again and pay for it. Funny how when a company contracted by the government fucks up they dont argue and just fix the problem.

[@triparadox.c]

Period.. end of the story.. *but uses exclamation mark instead.*

[@jlm10181978]

Jovindio Wieuse emphasis is the key to the exclamation point!! Lol

[@gomez1322]

They offered to pay and put it back but she wanted more "justice" so she filed a law suit.

[@concentratecorner1744]

@@gomez1322 ehh if i was the homeowner i wouldnt want those idiots on my roof after that...and now she has to deal with the construction etc at her house that she didnt need or want. So of course theres going to be a lawsuit to seek $ for the hassle she now has to endure etc.

[@shiroi_usagi]

no criminal charges? guess if you are a business, a cop or a politician, you can just do whatever you want.

[@DavidKen878]

Criminal charges for what? They didn't do anything criminal.

[@shiroi_usagi]

@@DavidKen878vandalism…destruction of property is not a crime?

[@DavidKen878]

@@shiroi_usagi Mistakenly removing someone's roof isn't destruction of property. Nor is it vandalism. Nothing about this situation was deliberate or intentional, it was a mistake.

[@eleanoraquitaine2966]

If she doesn't have a big fat lawsuit, I'll be shocked.

[@stupidplumbing2343]

This is the country we live in now. The company screwed up, and the only way they were willing to make it right, was after the home owners (victims) went to the news station and a story was done.

[@kysike666]

Stupid Plumbing There is no Justice in this forsaken country.. Hard working tax payers always gets used and abused,no help from govt. and cops who’d rather see us all suffer..

[@rees5124]

Stupid Plumbing I’d agree but this is in Canada

[@stupidplumbing2343]

@@rees5124 I didn't realize that. Thank you.

[@ba.diecast24]

QC MP nope

[@coolmoon4382]

@QC MP .. Oshawa Canada... Not the U.S...

[@ican384]

Shouldn’t they check with the person in the house when arriving? Isn’t that what’s normally done

[@MrStabby19812]

WASH POPPIN Yes they should of checked the owner was ready to have the work started. Considering her garage and drive way is blocked for one.

[@ladydrone2345]

Maybe not always, if they've been told you won't be home. A couple years ago l was inside my house when a crew showed outside my (owned) townhouse. They installed lovely vinyl siding over 2 parts of the house that were previously painted and flaking. l sat and listened as they were doing this until they left, l made no move to stop them, lol. Later in the day they came and did the same thing to my next door neighbour's house, and obviously that was where they were meant to do the job. The company never did contact me, lol.

[@allysonw8472]

They may have tried to. It sounds like she was at work or out somewhere else. Earlier in the video she spoke about "wanting to get home as soon as possible". They may have tried and no one answered, or the son did not realizing they had the wrong place. Not that it justifies in any way how they handled the situation after the fact.

[@LS-ye5pp]

Yeah, we always knock. I forgot to knock one time when I was bidding a job and had a gun pointed at me by a tenant lol

[@johncuervo3019]

@@ladydrone2345 your neighbor paid for your house to have siding put up or maybe hoa

[@stegra5960]

Here in the UK, I worked for a company that fitted new windows to the wrong house. The boss tried all ways to get them to pay then looked at the price of replacing them with single glazed wooden windows but soon realised that would be more expensive so they got them free.

[@wheressteve]

It's Canada so she probably is legally blocked from suing them for their costly mistake.

[@forcedentry2010]

"We make roofing easy for you!" So easy, you don't even have to call them to do it. They just show up and do the work.

[@thomaskogel9495]

LOL

[@IJustWantToUseMyName]

Ok, this one got a literal laugh out loud from me. lol