Roof Was Destroyed During Roof Cleaning Process | Customer Upset

[@TheFreshRinse]

Austin, listening to your story turned my stomach. I felt like it was me. My heart sank. I’ve had a few of these scares.

[@AustinDavis24]

Oh yea I’ve got some more of these stories too. Thank god for living and learning.

[@McTaco]

I’ve been doing research off and on for about a year before I get into this. It’s stories like this that make me pause and really reflect.

[@floridaprosoftwashllc.3416]

Great video Austin, I appreciate you showing us this mistake from this person. I seen him last week when I was going through Facebook I thought the same thing and won’t be doing any Galvalum roofs anytime soon and probably never thanks for sharing brother. I was going to ask you maybe you should start sharing more stories like this. I think everyone can learn from other peoples mistakes. I know I learned from my own mistakes and watching other peoples mistakes. Thanks again brother!

[@AustinDavis24]

Thanks brother!

[@randyvaughn4046]

The issue was leaving the chemical on the metal roof for hours. The solution to pollution is dilution. You’re a boss brother. I love your content. ❤❤❤

[@user-sw8et6jc2r]

I'm sure you charmed her when she was pissed as you charmed me! I do appreciate how you listen to customers' concerns and, in my case, addressed my concerns.

[@wadecunningham2023]

Austin, great imput brother. Truly appreciate your professionalism and willingness to help others

[@GuardianPressureWashing]

Doing my first metal roof with rust removal this week. I’m feeling good about it. Fully insured. Consulted with my local pressure washing store and my chemical distributor. Going to start with a spot treatment and begin with a 1% mix. Then I’m using F9 Efflo and F9 Barc for the rust removal.

[@DeltaThreeOne]

howd it go?

[@GuardianPressureWashing]

@@DeltaThreeOne It didn't go. I showed up to the property and the roof was an insurance claim waiting to happen. It was a 100+ year old roof covered in a crust of rust and beat to hell. The homeowner's insurance company said they wouldn't renew the homeowner's policy unless they got it cleaned. It was very obvious the insurance company just didn't want to pay for a new roof. Whoever cleans that thing is going to have the damage blamed on them. I apologized to the homeowner and said I would not be able to complete the work.

[@jamesbass9797]

Very good video. RINSE THESE ROOFS FIRST FOLKS OR YOU WILL PAY! Also, only use a low SH percentage for cleaning. Austin is 100% correct here guys. LISTEN!

[@AustinDavis24]

Thanks!! Yes I’ve done several of these roofs successfully. Pre-rinse, low SH %, then rinse rinse rinse

[@jamesbass9797]

@@AustinDavis24 -- 100%! And just when you think your done rinsing ... RINSE IT AGAIN! You'll thank me later for suggesting it. lol

[@XSTREAMOUTDOORSLLC]

Rinse EVERY surface first before spraying chemical, imho 🤙🏻

[@Miamioutdoors]

@@AustinDavis24 what insurance do you recommend ?

[@577buttfan]

@@Miamioutdoors liability

[@BigHammbowski]

Man that’s a rough one. You gotta do your due diligence on the research side of this business. So many people watch KZbin and think it’s an easy businesses but there’s a lot of shit you gotta know and keep in mind.

[@AustinDavis24]

That’s true!!

[@bryang5412]

You're the man, Austin! They hooked us up for $140 per month! Thank you so much for helping us out, brother!

[@AustinDavis24]

🫡🫡

[@mrkashis32]

It happens and it successfully. It can be fixed with clensol bc . The issue is Flash Oxidstion. Don't give up. You can get that black off and save the roof. I have done this while removing oxidation on a roof. You have to keep the metel roof wet all the time. Do kot let it dry. Pay a guy to just keep water running on the roof. Hope this helps.

[@darrent2786]

Thank you so much for this video. I washed my galvanized aluminum roof did not exceed 1/2% bleach solution and used a soft brush to massage it clean. Going to check it right now. I will update you after we look at it.

[@Plumbbrookpines]

Best way to get a good review even after a goof up is to not hesitate in making the customer whole again.

[@mooseyrust]

I saw this post on the group and man i just felt so bad for the guy. Just didn't have the right knowledge on how SH reacts with metals, hopefully he gets it sorted out.

[@AustinDavis24]

I agree

[@oldgrayhairs8246]

Subscribed and Liked. Excellent video. Thanks for making it. What’s the monthly approximate cost, along with the coverage you have? If you don’t mind telling us. Have a great day!

[@mahtoosacks]

Recently did my first roofwash and it was a metal roof with a large galvalum carport. When i heard they sprayed 3% on a metal roof then left it, i thought it was a joke. Then they said galvalum, 😮. Rinse rinse is key with a metal roof. Rinse before to cool it off, then rinse after to dilute the bleach after its done. I sprayed away from the galvalum always, and rinsed it even if i thought it was good anyways. Not playing with buying a new roof.

[@richardpowers4200]

Love this style video too. That’s that “hidden tax”! I started cooling windows too. I had no idea of this metal mix. Huge relief when you said it’s not the same on painted metal. BOLO, on this roof material. Great tips, Austin!

[@verlaat5]

No insurance?!? It’s less than $100 a month, don’t take that risk.

[@jd-it4on]

I did the same thing years ago, luckily I started on a small area that u couldn't see from the ground and caught it before I did anymore. I ended up using a 1.5 mix ,and rinced about 5 min later never letting it come close to drying . Now I tend to stay away from those roofs.

[@renukrewsoftwash5666]

2% is still to hot a mix in my opinion. I do all the pre-wetting of the metal, then do a spot test in a very out of site spot and work my way to nothing more than a 1% with very short dwell times and heavy rinse times. Oh and the price is 3x what a painted roof cleaning is because of all the risk.

[@jacobmcneal9144]

I saw the comment you're talking about ☠️ dude was like, "Let it sit for a day..." i absolutely died. ☠️☠️ I'm pretty sure your comment was "Uh oh..." 😅😅😅

[@beecleanpowerwash]

Seriously!!

[@glenstonepowerwash104]

Don't mix your first year downstream.

[@bennsellingit3100]

Thank you for revealing this potential pitfall of metal roofs. Would you mind expanding in another video about the issue with garage doors that you spoke of twice in this video? ..What is the problem with those.. since they can't really be avoided like metal roof jobs.. I'm sure everybody would like to know what to look for to avoid having to repaint customers garage doors.. appreciate it

[@gleambrite2679]

It's always good to talk about the blood, sweat, and tears, and the mistakes we all can make in a business. I have been in the cleaning business for over 30 years. Always own up to your screw ups. It will happen. Accidents happen, employees get in a rush or under trained. Just acts if god and misfortune. Please be careful when cleaning around your customers neighbors. Spraying cleaning solutions on neighbors home, cars, their pets, you name it. Your either cleaning for free or paying out of pocket. It's always nice to have speed when working but what is a few minutes of caution with every job. Planning ahead. Saves your name and your business.

[@tybudz6639]

Bro thanks for the heads up, be careful with metal roofs especially Galvanized roofs.

[@BasedTips]

I know its bad to pressure wash roofs but will pressure washing a concrete tile roof still damage it or is it fine?

[@Grant-ww6gg]

The best way to remove aluminum burn is to wash the burn area with spray acid wash and immediatly wash it off with pressure washer.

[@keeganhall6233]

Likley the insurance didnt cover it. I had an issues with a lady claiming i detroyed everything i touched... obviously that didnt happen. She was threating to file suite, called my insurance. Insurance told me that if anything happens to things that i am contracted to clean, im responsible to fix it. They dont cover accidentsl damages.

[@D84D]

Testing is recommended. I'm in painting and we do mockups by rule.

[@sepeavie7824]

For added protection... you can purchase and make a solution of sodium thiosulfate pentahydrate to neutralize chlorine. Sold on amazon.

[@allaboutdetails3356]

Sucks when you wanna do a house wash but they have a metal roof . I stress so much about the overspray from the house wash right into a hot metal roof 😢

[@g.shultz2512]

Probably the stupidest question on here, but bare with me, Im a newbie. But what about spraying the metal roof with just a water/surfactant mix first? That way the water is staying on there longer when you pre-wet? Then spray it with a 1% mix with your softwash system.

[@diamondback2085]

If you're new get used to doing in person quotes. Bring solution with you and test test test. It has saved me time and again from doing damage. And be aware YOU WILL eventually cause damage.

[@justinsmudde2554]

be done anyways. Cool The roof with water, treat 3-5 minutes and then rinse! Always start with less Chem! You can always add more Chem can’t take It away if you go too hot to start!

[@ElitePressureWashingServicesJA]

Shouldn’t let it try either along with Barring in mind the Aluminum

[@IkaikaGonsalves]

What if you use like the "spray an walk away" cleaner will that work?

[@tylerc2119]

I always see roof washes for shingle and metal roofs. Have you ever soft washed a TPO roof? Is it not as big if a service due to not being seen on a commercial building?

[@alvinwhitlock4306]

I did wash a church TPO it was so black and green from the ac unit but what I did was no chemicals and only used a 12” deck spinner are like what you would use on concrete and I turned my pressure down on my power washer and man it looked brand new and the same job I washed 2 canopies the same way and it looked like you put a new roof on both of them the job came out great and I had no problem getting paid

[@puga30250]

TPO Flat Roofs are great, easy money. 👌

[@DiamondHandsDetailingLLC]

I’d probably hit TPO with a sodium silicate like a black streak remover or LA totally awesome

[@HighRidgeHandyman]

The bottom line is every customer who hires anyone for work should always check for updated insurance. Especially if they’re working on your roof.

[@AustinDavis24]

Good point

[@kennyFF033]

Thanks Austin for your great video content. Would you consider doing one about market population? i.e. How many people are in the PW business in my area and would it be feasible to start my own business?

[@alvinwhitlock4306]

Guys I washed 2 metal canopies at a church the metal was brown covered in black and green pollen it had never been washed before I think the building was about 12 years old I also washed a TPO roof this is a flat roof material white. I used NO chemicals I only used a 12 inch I call it a deck spinner but it’s usually used on concrete I did turn my pressure down on my power washer the roof was not step you could walk on it easy and both the metal and the flat roof came out like brand new I did not have any issues and got paid. But some of these roof are 2 step to walk and you would have to figure out a way to clean them maybe best to skip that roof All I can say is I had great success with the one I did Thanks

[@alvinwhitlock4306]

On another note I do wash metal buildings all the time but I have never washed a galvalume roof and don’t think I will be are at lest not with chemicals

[@peterjon777]

Those costly mistakes are terrifying to me. I have all the equipment to get started but i just cant do it. I think maybe i should just start off with driveways and sidewalks, save up some money and take some classes. Wish me luck

[@blakerose9267]

Scared money don’t make money. Start off with family members, easier to compromise with if you F UP. Also do family members for free to just learn! Practice makes perfect. Get the fuck out there and start on them driveways man! Don’t let that equipment just sit when it can be making you money!!

[@renostubbs8504]

Do you think they left it on too long? What would happen if he had rinse it in 5-7 minutes? Open question, how would any of you guys approach aluminum siding?

[@XSTREAMOUTDOORSLLC]

First, ALWAYS rinse first to cool down, then do a test spot in a low/visibility area. This should be standard practice on any surface. On metal roofs or siding, I’d honestly just use dragon juice and skip the sh. But if you insist on sh, use a mix at 3% or less (start at like 1.5% and work up to 3 IF NEEDED), rinse with water, apply chemical, rinse repeat until done. Never let it dry..

[@renostubbs8504]

@@XSTREAMOUTDOORSLLC That reply was extremely professional and helpful my brother,GOD BLESS you,man

[@XSTREAMOUTDOORSLLC]

@@renostubbs8504 Thanks 🙏🏻, I truly hope it helps. You can get some really bad advise and sarcasm in a lot of these conversations, especially in the FB groups, so I always want to try and be helpful to others. Hope you had a great week 💪🏻

[@renostubbs8504]

@@XSTREAMOUTDOORSLLC I know man,that's why I commended you on your maturity in business,thanks again

[@mikemaynard9723]

Yeah, I think many pros avoid metal roofs for fear of flash oxidation. Learn and move forward.

[@bigtopdawg4923]

Great vid!!! Quick question can you pressure wash a gavalum roof without chemicals

[@AustinDavis24]

No

[@truthseeker1532]

I thought you were going to say he shouldn’t be standing on a metal roof. That could be a disaster

[@eane7238]

Pro tip: Don't wash metal roofs. Just don't.

[@SlickRickTPB]

think the tip here is to just not age the roof by 100 years in a night.

[@doomslayerforever2858]

It's easy to pre soak then clean it

[@therev5143]

Why???

[@eane7238]

@@therev5143 because they're super easy to irreversibly screw up and are expensive to fix.

[@doomslayerforever2858]

I do it all the time

[@dhw14]

We both work in the same area more or less, but I only do driveways. Can you tell me the correct ratio of bleach to water to pre treat organic material and also what will remove rust?

[@AustinDavis24]

Pre treating? I use 3% for driveway. F9 Barc for rust

[@dhw14]

@@AustinDavis24 Thank you!

[@LaCajunWash]

​@AustinDavis24 do you delute the f9 or is it like a spraybottle

[@AndyMorrisArt]

Thanks for another great video! I'm a newbie, haven't gotten started yet, just found your channel, but here's my question. I thought Insurance was only about $60 a month, is it more than that?

[@bhhacker]

lol. i pay 400$ a month for pressurewashing insurance

[@verlaat5]

I pay $90 per month, shop around. I got it through a local agent, Biberk, the company that advertises all over KZbin wanted to charge me hundreds of dollars a month.

[@BRExteriorPro]

What's the deal with your coaching calls?

[@freetheoffended2910]

This gives me instant anxiety 😂

[@logan_wright]

Hey Austin! Love the content. You may want to change the title from “costumer” to “customer”.

[@AustinDavis24]

Omg!!! Thank you hahahaha

[@josephbailey7408]

Whats everyone paying for insurance and with who?

[@jesusson3475]

I just damaged my first composite deck recently I was washing stucco home hot mix and hot day my guess chem too long on the deck ate the paint homeowner didn’t want nothing else to do with me she did not pay me i told her I find out the color stain it is I would come back restain the deck have not even heard anything

[@jcfra420]

If your going to take a job, make sure to research how to do it properly. This is kind of inexcusable today, especially with YT. First thing you learn is never let it dry on the roof. I mean you guys are saying you feel sorry for the guy, I feel sorry for the client. What if he has no insurance (which is probably likely). That church is screwed. The fact that he just sprayed it on and left it on over night because it was going to rain is just so lazy. I mean accidents happen, but so doesn't malpractice.

[@HouseWashingRick]

Exactly brother, Fk all the BS. I feel bad for the customer. Just like you said KZbin is everything if you don’t have the experience. A million guys on here putting in work to help us guys out. Littles Pressure Washing, Doug Ruckers, Coty Yardbourgh, I could keep going. I’ve been washing since 1991 and it burns my ass to see guys making the mistakes they make today. Pick up the phone and call a mfer who will help you. Don’t let pride get in the way. Also stay off the roofs and that will solve a lot. Damn I’m so mad I’m going to kick my son in his ass for the hell of it 🤜🏻

[@577buttfan]

haha what about copper roofs and gutter?

[@tommyfischer4666]

Chemical burn. X jet a metal roof. Works Everytime! 10 minute dwell time.

[@brandonwood1668]

Austin I tried paying for your course and it says that the page doesn’t exit after I put my payment info and all that

[@AustinDavis24]

@@brandonwood1668 www.sixfigurepressure.com

[@AustinDavis24]

Try this site!

[@gviblog]

this is a noob question but is it important to carry a tank or do you connect from the clients water? if so is there instances where they mind?

[@tomgita8398]

The water tanks on the trucks are buffer tanks to make sure the pump never runs dry. You use the customer's water.

[@boss2923]

i think you should go back & fix that other homeowner roof you messed up. You said own up to your own mistakes !

[@AustinDavis24]

I did own up to it. I told her about it and she wasent concerned. Just like I said in the video

[@Newbecollector]

How much would you say to take out for insurance when you first getting started

[@z3roxc00l9]

Most standard liability insurances are 1 million dollar policies

[@xteriorpressurewash4146]

Metal roofs are easy if you know what you are doing

[@Cnova544]

Stay away from any metal roofs.

[@Ben-sv9op]

Don't mess with metal roofs if you don't k own what your doing , Let alone standing on it boy. It's slippery once you spray it

[@velvetypotato711]

I thought this was going to be about shingles drying up and curling from bleach like the average commenter believes.

[@AustinDavis24]

Lol

[@mutzcleaningservices8153]

Im gunna avoid these roofs until i have confidence

[@pencilme1n]

Just don't clean roofs

[@JamesBrown-ey4mt]

So many people making videos because they aren't booked out until June25...lol

[@AustinDavis24]

Huh?

[@MindKontrolleProject]

Candle? wtf... let me send you a 6pk of Bud Light. jk😛

[@AustinDavis24]

Hahaha I just laughed out loud

[@MindKontrolleProject]

@@AustinDavis24 lol... any (harmless) comment is better than none.

[@MindKontrolleProject]

@@AustinDavis24 Good informative vid Austin

[@carljones3515]

❤️❤️❤️👍👍👍👍👍👍

[@edmontonlivermoore4935]

My entry level mistake was washing vinyl siding at high pressure and leaving pressure lines all over the siding. We learn we move on 🫡

[@mikeaustin1323]

I can understand why these pressure washer guys take the time to do a KZbin channel. I've owned a pressure wash and business for 20 years. I'm so busy I barely have time to take a shower and eat and get sleep. I wouldn't have time to do a channel. I don't know what the deal is. I'm not stop busy twelve months a year

[@tommyfischer4666]

You got time to watch the videos and post comments. I think someone is exaggerating a bit?

[@eane7238]

You're lying, Mike.

[@RocMerc]

Best thing I ever did is hire and sub out all my work. Now I work like 20 hours a week and make more than I ever have

[@mikeaustin1323]

Just use krud kutter soap on a metal roof.

[@thirdcoasthustle]

I passed on an easy $5k wash but it was galvalum 🫠