When Right to Repair laws take effect, part 1

CHECK OUT RHINE LABS: / @rhine_labs
web.archive.or...
• California's Right to ...
• Reflections on losing:...
• Samsung trolls users w...
• The tools I use and wh...
• A1989 Macbook Pro with...
amzn.to/3VPGMz7
• Hakko FM-2032/FX-951 r...
amzn.to/4bw1zxA
store.rossmann...
• Quick 861DW vs Hakko F...
👉 Merchandise: store.rossmann...
🔵 Cheesy mugs & t-shirts: bit.ly/rossman...
👉 Rossmann chat: matrix.to/#/#rossmannrepair:matrix.org
👉 Recording equipment used upstairs:
🔵 HDMI capture: amzn.to/4bcXEFL
🔵 Camera: amzn.to/3VVkSLW
🔵 Black AT4050 Microphone: amzn.to/4cAdkUi
🔵 Audio interface: amzn.to/3VuKihx
🔵 Bad mic stand for AT4050 mic: amzn.to/4ce9dxH amzn.to/3RJ3W93
🔵 Chair: amzn.to/4bgR6pw or amzn.to/3VGkiQO
👉 Recording equipment used downstairs:
🔵 Camera: amzn.to/3VVkSLW
🔵 HDMI capture: amzn.to/4bcBUty
🔵 Blue Blueberry Microphone: amzn.to/3g1hsok
🔵 Audio interface: amzn.to/3VuKihx
🔵 Good Mic stand for blue mic: amzn.to/3Vg47ZI
🔵 Chair: ebay.us/uYLTzn
👉 Equipment used when traveling:
🔵 Camera: amzn.to/3VC6EOW
🔵 HDMI capture: amzn.to/4bcBUty
🔵 Headset DPA microphone: amzn.to/3TEO3BR
🔵 DPA microphone wireless setup: amzn.to/3VT3BTM
🔵 Lighting with AT4050 microphone: amzn.to/3RDrfB6
🔵 Lighting with Blue microphone: amzn.to/3RSriGC
👉 Stream FAQ: store.rossmann...
👉 Affiliate:
› Buying on eBay? Support us while you shop! www.rossmanngr...
› Rossmann Repair Group Inc is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com
👉 Leave a tip for us via cryptocurrency if we've helped you out:
› Credit card: bit.ly/postames...
› Bitcoin: 1EaEv8DBeFfg6fE6BimEmvEFbYLkhpcvhj
› Bitcoin Cash: qzwtptwa8h0wjjawr5fsm0ku8kf40amgqgm6lx4jxh
› Dash: XwQpZuvMvU44JT7C7Uh6xHvkSadzJw9fMN
› Dogecoin: DKetsoCvwa2hF29ssgUA4Wz4hxT4kj3KLU
› Ethereum: 0x6f6870feb48f08388ee345cf0261e2f03d2fa310
› Ethereum classic: 0x671bfd61ba87edf6365c97cea33d66ba73645510
› Litecoin: LWnbTTAjojZQt68ihFJFgQq3cYHUsTcyd7
› Verge: DFumZ5sMhi3JktLQpsTVtV9xUt3zKDrcZV
› Zcash: t1Ko3FkphQYoQroQc8k2DVk4WKMAbmNR8PH
› Zcoin: a8QdvArHmdRYe1MjiqtP6jDNe6Z4JgnRKZ

[@m-a-t-t6869]

The amount of work you've done is above and beyond, but getting the masses to even care is tough.

[@rossmanngroup]

I have given up on winning in my lifetime. Now I am focusing all of my energy on planting a tree that I won't sit in the shade of. Rather than believe what I did in the video I brought back up in the beginning about it being a complete loss, I am choosing to view it as working to win on a much longer timeline. I took a college history class with a really good professor for fun. One of the interesting things to learn were how many people genuinely changed the world with their ideas and actions in spite of the fact that the change occurred long after they died. I 100% realize that none of what I am doing right now will come back to me or my business in my lifetime. That's alright with me! Next generation or the generation after that will have the opportunity to think about and act on this. It starts with the few of us who care planting a seed now.

[@Tony-rw1yj]

That's what history is for. You won't be famous during your lifetime. But you'll be famous for what you left behind.

[@bituniverse8677]

@@rossmanngroup I’m 23 and the seed is definitely with me. I want to repair my own stuff. I want schematics and parts. I will push for relatives close to me to try and repair stuff before just chucking it and get a new one.

[@moamel503]

@@rossmanngroupi agree with everything you said. You taught me lessons better than any professor I’ve ever had. stuff that I actually use on the regular basis, to help me and others as well. so thank you very much.

[@Keitosha]

Sadly nodadays, no one cares if you can't swipe.

[@Danominator]

I think I speak for everyone here when I say we need more people with fiery, driven passion like yours to keep defending the rights we should have for our ownership of the things we buy. Thank you for the continued work you do, I promise it doesn't go unnoticed.

[@dahat1992]

Couldn't agree more. In addition, having an expert in the field who's not only knowledgeable enough to speak about technical issues, but is also driven enough to thoroughly research new industry practices, is invaluable for people who talk about this issue with friends and family. Being able to point out specifics instead of generalities or concepts is invaluable.

[@nashtrojan]

Do it then. Don't notice the change you want in someone else; be it.

[@Danominator]

@@nashtrojan Wouldn't say this if I wasn't already taking charge! -sincerely, an Android user and avid ad blocker

[@dahat1992]

@@nashtrojan What a useless, reductionist comment. Imagine saying this whenever someone thanks their server, their plumber, their mechanic, or anyone giving them a gift. It's so dumb.

[@bugnut4432]

​@@nashtrojan I have fully committed to hoarding all of my electronics and pretending I'm going to fix or repurpose them "soon" 👍

[@panhandlep]

There is something lovely about a company that sells products used for repair... not wishing for repairs...

[@sampofilms]

"That's some catch, that Catch-22!"

[@baileypeternellhoover6195]

At least if they get what they want, the following karma will put them out of business too.

[@spartian117]

It's green program Green 💰 program

[@gilculwell5221]

Yes, that is a stinking ridiculous irony.

[@YeetmanSkeetman]

The cat has graciously allowed this ne’er do well back into his home.

[@red---paulvanravenswaay2247]

Yeah, this time........

[@JorgeLopez-qj8pu]

Too bad about the fish though 🐟

[@RichWithTech]

Protect this man at all costs

[@iamaduckquack]

I'm genuinely surprised he hasnt fallen out a window yet.

[@alainportant6412]

he has inbsurance regardless

[@sonnguyen-iv7gv]

good to see him still alive after the apple video

[@sdbforthewin]

@@iamaduckquack "2 gunshot wounds to the back of the head in a locked closet - worst case of 'sodoku' I've ever seen" -the coroner, probably

[@tamadeus7189]

This is not funny. Good luck getting your car fixed at the dealership if it's not "a computer with wheels" or over 10 years old. The allegedly-certified millennials won't work on it if it involves something other than tapping a screen. The ones at Bob Thomas Ford Quicklane weekends made excuses twice instead of doing the job. It will be a cold day in hell before they get a third chance.

[@zolaarczakle]

Thank you Darren!

[@Odd-Bike]

we love you Darren

[@blueberrypoptart2349]

We need more Darren's in support positions. I had very few of these people but when you do it is amazing and I told them that too.

[@mesterjess]

Cheers, Darren! 🥂

[@Qsie]

Cheers Darren, well done 👏🏽 Get that bread my guy, keep up the stellar work!

[@theethicsofliberty4642]

!!! ... 👍... !!!

[@ShrirajHegde]

It hits hard once you realize he is calm because he has lost hope.

[@soliniv1411]

Everybody has a breaking point

[@hattielankford4775]

There's a difference between losing hope and being cautious with hope, especially after repeatedly having hope dashed.

[@hattielankford4775]

I hope

[@wulcanic9603]

Louis, your videos are popping in my feed from time to time and I do click them because your titles are interesting and also not clickbait and on top of that you talk about very serious matters, I wanted to tell you that I think is very admirable that you're fighting for the right to repair. Thank you!

[@rossmanngroup]

Thank you!

[@ReadyMack-g]

@@rossmanngroup watching you fiery and honest content for over a decade, i have recommended you many a time, but some day's its hard to take a horse to water and make him think. the companies just keep chipping away at things, and expected use after their projected "lifeSpan" ..... i think my kind who hold on to things and looks for a viable repair solution i part of a dying breed :) ill always look for something reasonable TO REPAIR MY DEVICE... but things get smaller each cycle, thank you Mr. Rossman

[@jasonvors1922]

​@@rossmanngroup Keep saying the truth, As loud as your voice is the masses are still buying junk!. Time to clone over 1 million rossmans!

[@Theking196]

Louis, it’s not your lack of effort in lobbying and raising awareness. It’s the fact that companies like Apple slip a few million dollars to congress to look the other way. You can’t compete with that. What we truly need to make a difference is laws that prevent buying politicians. Remove money from politics altogether.

[@honeybadger6275]

good luck with that, governments don't exist to benefit the interests of nations anymore, they exist to benefit the interests of corporations and the elites

[@Toksyuryel]

@@imgladnotu9527 It has always been too much to ask for, in any age. People need to get over this idea that if only we can _just_ get the right people into the right positions of power that good things can be done because that is simply not how power has *ever* worked in the entire history of the world. If power is available, then people who crave power will do everything they can to obtain it and then hold onto it. You cannot expect people to behave with integrity on their own. You must force them to do so.

[@hydrolifetech7911]

​@@ToksyuryelI fully agree! You can't rely on morals to guide your representatives, legislation against lobbying(bribery in all but name) does.

[@TripeDemo]

Ah yes let's convince the politicians to make it harder to bribe politicians, I'm sure that'll happen

[@novelezra]

"We believe in the right to repair everything" "Awesome! Can I repair the product I got from you" "Sorry, what I meant was that we believe in the right to repair everything but *our* product"

[@KnightRiderOfVoid]

Absolutely disgusting attitude, these vompanies make me sick yuck! 🤢🤢

[@OG_Mereles]

'You have the right to repair, we are just not going to make that easy for you'

[@RoyJERaiy]

I used to fix laptops, consoles and other nicknacks at a small shop in Lebanon. Used to love the job since i got to tinker with laptops. Heck! I didn't even mind that the tools I used were janky and crappy as they did the work fine enough. My problem started when I had to ask 270$ for repairing/replacing a display cable inside a laptop, because someone had the genius idea to weld that in... I genuinely enjoyed the job till I started to feel like I was giving the clients a worse experience than they would get if they bought a brand new device or having to spend a week in the shop welding away to get something to work. The clients being mad didn't help either, but I guess that is part of the job nowadays... Shame that now I feel like customer support on the phone is now a less stressful job than computer repairs and I am someone who abhors phone calls. P.S: I needed to add that your notes, guides and videos helped 16 year old me be able to fix some seriously complicated stuff thanks to them. So for that I want to say thank you.

[@complexity5545]

This is right on. A doctor ask me to fix their laptop screen last week. I told them it'll be $300 and it'll take 2 weeks to get here. Even the doctor, who makes alot of bank money, said no. They're forcing everybody to buy a new laptop. I think they converted the laptop + HDMI cord now to a desktop. He instead, bought another laptop that was $500. Repairs are only worth it now, if you solder regular components or swap out a nvme hard drive (if you're lucky).

[@RoyJERaiy]

@@complexity5545 exactly! Unless you are willing to go full cyberpunk mode and start using unrelated parts and mash them together... I really don't see how to continue in that industry.

[@_SLKK]

Ive repaired a Miele wassing machine from the 90's. When I opened the pannel I was supriced by a repair document including a fully circuit diagram... this is how companies use to be before the became mega greedy

[@tonydavis9495]

Same with our 90's Miele dishwasher. I kept our first AEG Lavamat washing machine going for 26 years, it was heavy, had an induction motor, and was built like a tank!

[@piedpiper1172]

Meanwhile, I purchased a $750 AC on June 29. I read the entire manual before removing the unit from its packaging (there was a sticker telling me to do so). The manual told me to place the machine where I wanted it, and leave it in that position for at least 2 hours before plugging it in to ensure no compressor damage. It also told me to ensure a minimum of 20cm of open air on all sides of the machine. I actually got a tape measure and checked, just to be sure. I had a minimum of 26 inches-not centimeters, so well over the manual’s minimum-on all sides. I let it sit for 3 hours before plugging it in, just to be safe. Only July 6, it turned off with no warning and the lights on the top would flash for less than a second once every 10-14 seconds. No error code, no sound, no response to any buttons. The manual offered troubleshooting, but it all centered on error codes. So I called the company (H-something, you see them a a lot for TVs and other appliances, got it at lowes). They did the usual “did you unplug it/did the circuit trip/etc.” I was patient and went through the motions even though I’d already tried. After two hours on the phone, they said they’d do a warranty replacement if I filled out a bunch of paperwork, including a step to cut the power cord, and that *if* all the paperwork was approved, I’d get a new unit in 3-4 weeks. I had it for 8 days, and their solution was to possibly replace it in 21-28 days. But the heat dome was still going. And Lowes’ return window is only 30 days. So if I tried to use the warranty, it might not even arrive in time… I was able to return it, but it’s insane to me a $750 product lasted 7.5 days. They charge so much and offer just terrible products with horrendous support.

[@theodorgiosan2570]

I opened up my 2009 Kenmore dishwasher and there was a full wiring schematic inside the door. Which allowed me to replace the $30 blown thermal fuse cartridge with a $0.25 thermal fuse, 2 stakon connectors, and a piece of wire sleeving.

[@piedpiper1172]

@@theodorgiosan2570 Time to look for used 2009 dishwashers so at least I can know it’ll be repairable. This is so frustrating. They’ve gaslit consumers into accepting such terrible value for money as though it’s normal.

[@MrSloika]

If you think things are bad in consumer electronics repair, you should see what's going on in auto repair. Many, if not most, cars now come equipped with electronically controlled parking brakes. Older cars...going back to the 1920s...used a foot pedal or hand lever that pulled on a cable that was attached to the rear calipers...or to a mechanism inside the drum in the case of drum brakes. The system was entirely mechanical. Now most cars have a switch for the e-brake that sends a signal to control module which in turn operates the electronic mechanism that applies the parking brake. So what's the problem? When the parking brake needs service...replacement of pads/rotors....the caliper needs to be retracted. In the past this was done with a simple hand tool that cost a few bucks. Now the mechanic needs to go through the car's ODBII port to command the control module to retract the the parking brake into its service position. This requires a scan tool...not a cheap Scamazon code reader....a proper scan tool. Depending on the car, the cost of scan tool and software means that working on your own car is no longer practical.

[@complexity5545]

Just they way they planned it. I bet thieves will have that scan-tool while the owners won't. P.S. I know because I program ECM and MCUs and hack around with CANbus.

[@honeybadger6275]

With how much vehicles cost nowadays and how poorly they're made, if you live in the midwest its guaranteed the car will be a rustbucket before its paid off.

[@Terran.Marine.2]

That's ridiculous, regarding the parking brake.

[@GeneralChangFromDanang]

Not to mention they are just downright dangerous. With a manual parking brake, you can feather it as you come to a stop. Electric parking brakes just go full on 100%.

[@reaganharder1480]

@@GeneralChangFromDanang as I understand, electric parking brakes are made to not activate at all if a car is moving. Prevents a hard jerk or sudden loss of control (aka drift, which is fun when you do it on purpose), but also prevents the parking brake being used as an emergency backup if your normal brakes fail.

[@rossmanngroup]

Thank you to Burkino for finding what I was incapable of finding. Credit goes to him for this link; web.archive.org/web/20240704185112/cc.bingj.com/cache.aspx?d=292088857923&w=muWIB3HaNrYrRd03ZmcUJ037pvKjaw3b Also, thank you to rhine labs for keeping me informed throughout his saga; find more of his work here. youtube.com/@Rhine_Labs Lastly, thank you again to burkino for following my advice of never trusting anyone on the interne; ESPECIALLY me! Good on you all who went looking for, and read, primary source documents yourself. The less you trust me, the less likely you are to get fooled by other people who benefit from misleading or misinforming you.

[@Spolt_main]

Based Louis.

[@hellfiredreadnought4618]

Thank you, Louis.

[@willwunsche6940]

You should pin this

[@HiragamaIkunai]

interesting that Hakko is doing the song and dance for those outside japan, you can get manuals and schematics for just about everything they make in japan just by going to their physical stores.

[@Mikefngarage]

personally I cant wait to see how scandalous Apple will comply to right to repair. I am sure they will sell logic boards for a crazy high price and not sell individual chips.

[@CriticalThinkingSociety]

You will own nothing and be ghappy

[@tamadeus7189]

Too late Klaus...America has been doing that since 1913 and doesn't care. It's called "real" estate. Remember Louis's signature quote: If buying isn't owning, then piracy isn't stealing.

[@countvonthizzle9623]

"You will own & control nothing." FTFY

[@SlavTiger]

i will buy my own parts, i will build my own devices, I will be the one percent who builds their own superior devices.

[@aspookyspookynight]

Gappy 😊

[@SirCottiny]

More like you will own nothing and be unhappy, since companies don't really care about that. Enjoy capitalism

[@tomasz9429]

Wanna hear a funny story? My dad, 30 years ago, built his own lathe. DIdn't buy any part for it, except for the motor. Everything else he made himself. Few years after he made that lathe, I was browsing the internet and told him: "Dad, you know you can buy lathes?" And he said "Of course I know I can buy a lathe. I know you're not adopted so why are you stupid?" "Then why didn't you buy one?" I retorted, unfazed. "Because it would come with some bullshit warranty, that would run out, the thing would probably break, I would have to look for hard to find parts, and it would be a pain in the ass." And so we speedran to 2024, my dad's long dead, but an old lathe, built by one man from scratch, is a testament to how things started going downhill a long time ago. And they'll probably keep going that route until we all die, regardless how many Louises the cats clone in the basement lab.

[@davidg3944]

My old man built a fission reactor in the basement to power the house for the same reason. He probably should have used better radiation shielding, but my extra arms are useful when it comes to soldering and mechanical work.

[@Terran.Marine.2]

​@@davidg3944😂

[@Sketa23]

Just heartwarming stories both of you 😁

[@Videomorgue]

Sure he did. Lots of people have home foundries to make large steel castings + enough machines and tooling to build other large, precision machines. It's how my dad invented the Flux Capacitor.

[@davidg3944]

@@Videomorgue Yeah? Well, my dad is Biff Tannen, and he can beat up your dad!

[@Silverxvi]

Even if Darren doesn't see this video, I can very much appreciate that you've given a shout out so someone whom you've recognized has provided quality service. I work in customer service and deal with obnoxious and ungrateful people every single day, and it's just so refreshing for someone to see that we try our best to provide a good experience. Thank you Louis. Don't get too black-pilled, there's always hope the industry will change and swing back. Never give up.

[@johnthefactfddict3281]

here's the thing: I consider it a right to have someone OTHER than the OEM(or their "authorized" associates of any kind) repair my stuff, it does not matter how much they fight it, they have no right to prevent me from fixing simple issues, and I will fight it in court till they pay costs and it sets an example for banning EULA's (for one-time purchases) ENTIRELY and making the mere sight of a "warranty void if removed" sticker a finable offense I would be glad if "mr dropout janitor" can codify this into law before I must fight it for a product that literally makes no sense to replace(unless artifIcial difficulty is imposed) makes me have to actually sue a company for replacements, court costs, and lost time especially when it comes to complex devices where the only acceptable way to design it is with a multi-part conglomerate like the SSD not being bonded to the motherboard(no apple it is not innovation to bond a known limited wear part permanently to a device, it is stupid and should have been struck down as illegal before now) if I decide to replace the aged and dried TIM on my laptop CPU that sticker means literally fucking nothing I am smart enough to actually realize that I have to carefully alternate screw tension during the process to avoid chip damage, and to not use anything majoly electrically conductive without a barrier(and not use fucking toothpaste directly on my CPU/GPU die) you have no right to claim user damage on any other part because I removed the heatsink screws(unless it is clear that unrelated part was damaged by me by mistake) and so therefore have no right to refuse service though asus did ok with the 2021 model tuf gaming f15, most parts are accessable(the lack of a trackpad sucks but I almost always use a mouse) and the lack of a reliable source to get a webcam not damaged by shipping with a refusal to send another(they know they packed it wrong and the shipping package literally dumped the inner object out and I had to make a lost claim) but the fact they allow me to open it up, swap the cracked panels, replace the screen(critical part that can easily get damaged) and some others is commendable and to any laptop owners out there who have never opened their laptops to clean the fans and have owned it for more than 1 year, you simply do not deserve nice things my fans in my gaming laptop had actually gotten caked with a slightly greasy dust(possible pet hair from family too) and could not be blown out, I actually had to pop the metal shield off the fan to expose the bare rotor(I thought it might break it and was prepared to buy now fans) in order to get an object in between the blades to de-gunk them that is pretty involved, and risked damage way worse than replacing the TIM, and could have caused a faster death if not done(heat kills tech, yes apple the fans exist to get rid of heat, and so are supposed to be loud and vent outside the case) right to repair is a right, and the law can suck my cock if it disagrees

[@Soapy-chan]

I'm working at a bicycle repair workshop and while we of course make money from people who don't/can't/won't want to repair their bikes themselves, we make sure that people understand what we are doing and why and we're happy if someone knows how to repair certain things but has to get help with more complicated stuff or where you need the tools or more time for. We're now one of select few workshops who actually do repairs, especially for older bikes, because most now only sell new bikes or repair ebikes if youre lucky. It's gotten to an industry that just wants to sell new stuff. But why would we have to buy new stuff all the time when 20+ year old bikes still work like a charm when you change a few things? It's so annoying. We also had an apprentice for a few weeks here who just wanted to pass some time before she moves to another country to study and learn basic things so that she can repair small stuff on her bike. We had no financial incentive to teach her, but we did anyway and she learned so much more than she thought. She's now even assembling her own racing bike from used parts and stuff before she leaves. We technically have a customer or few left, but it's so much more fulfilling to know people like her do exist and people will still need your service for more complicated things or when they're too busy or smth.

[@Zaxaphone]

this is how you do a bike shop. the 2 or 3 shops in my area have 2 service stands and can only take a max of 10-15 bikes all with a 20 day minimum turnaround for service, and still upwards of 10 days in the winter. one of those shops has at least 200 (no joke) brand new bikes in the showroom, and who knows how many more that are in the storage waiting for other bikes to be sold. bike shops should be about service, not just buying a new bike, and while i want to support my bike shops, i find it so much easier to work on my own bike, not only because its cheaper but even if i mess up i'm still able to get back on the bike quicker because my local bike shop doesnt have the repair capacity but they just want you to get a new bike instead.

[@red---paulvanravenswaay2247]

Keep it up❤❤❤

[@WhatsOnMyShelf]

Companies have no incentive to improve longevity past warranty periods since people buy regardless. It's the norm. I can think of a couple companies with lifetime warranties still, surprisingly. Maybe it has to do with a slowly building userbase vs how quickly they grow profits. Investors expect more earnings than the last year.

[@owensparks5013]

Happy memories as a kid of the "good" bike shop being a 50 mile round trip, but them being happy to let us fit anything we bought with their tools at no cost. That is how to bring up a generation.

[@MrProteinK]

My bike is 40 years old and I'm going to keep that going for as long as I can. Shops like yours are important. Thank you

[@rgoonewardene380]

I used to work as a telephone tech support technician. My supervisors were always happy to take a call from a happy customer. You are the best for what you did for Darren.

[@opieknievel]

Louis giving Darren a positive review in the form of a shoutout in this video is good stuff. I hope Darren remembered to show it to his boss and get's a raise. I always speak to customer service people in a respectful and friendly manner. I know they're just doing their job. They didn't make the product or company policies. You'll be much more likely to actually get some help from a customer service representative if you treat them the way you'd want to be treated.

[@LudwigVaanArthans]

Darren will be fired for his mistake of showing internal communications to a customer :)

[@KnightRiderOfVoid]

​@@LudwigVaanArthans I want to believe this is not what happened but seeing how fvucked up our work environment is, I wouldn't rule it out either, sad times man, sad times...

[@peterhindes56]

@@LudwigVaanArthans not in Japan

[@roycsinclair]

Hewlett Packard (HP) used to create exceptionally good, reliable and repairable tools and products. Then they got greedy and the quality of EVERYTHING they made became that which is flushed from toilets as quickly as possible.

[@complexity5545]

Asus is trying to go out like that now.

[@shirakotakamotogd]

Hasbro and Elite 2.0 😂

[@eDoc2020]

Rule of thumb: the "ewlett ackard" means it's probably good. Two letter HP makes garbage consumer crap.

[@tellsackett4572]

Have you lost the legislative battle for now: “yes” That said, you’ve also won over many individuals to your cause, and spread that message to an even larger audience. There is now a movement. We can only hope that something will come of this in the future. You’ve done some good work, my friend, and I, at least, thank you for that. The effort you have put in and the work you have done are inspirational.❤

[@SlavTiger]

"why is all your shit homebrew Dari?" This video is exactly why all my shit is hacked together.

[@808State21]

The man spits facts he's a real gent.

[@AdamWEST-yu2os]

Gents don't spit.

[@deniswauchope3788]

Though it's been years since I worked in the electronics repair industry, I do appreciate how hard you're working to get the Right to Repair embedded in law. I never thought something like that would be necessary, but it is now. Back when I was swinging a soldering iron, there were lots of repair shops: TV repair, radio repair, car stereo repair, and what I used to do, repair high-end Hi Fi & Stereo components. Now there's a vast wasteland, no repair shops anywhere, because people just throw things away rather than get them repaired. It's not the future I envisioned, and it SUCKS!

[@Marcus-xb7le]

Japan tends to be sticklers for protecting IP, that and with a corporate culture of following rules and procedures to the letter no matter what the logic of the rules and who wrote them (employees will get reprimanded if they deviate from procedure even if it was the right thing to do), you get companies like Nintendo, who sues everyone, even tho it has no positive impact on the company.

[@literailly]

Interesting point

[@archerino]

I cant wait to see the day when laws actually catch up with technology

[@Pesticide00]

The first step is to get younger people into law who actually know things about technology. The problem now is the majority of them don't know anything about tech, and pretty much only use tech for 1 social media app..

[@iCortex1]

never happening, stop dreaming ... 1. It just logistically impossible, new tech is created faster than laws are 2. way too many people are PROFITING from the laws working in their favor.

[@soliniv1411]

Uuufff i got very bad news for you, most likely trump is going to win and if he wins there will be more deregulation so we are going to get screwed harder by corporations

[@iCortex1]

@@Pesticide00 that's not the problem at all, any old politician can consult with a tech firm that has younger staff and listen to their advice ... to think this stuff is due to ignorance rather than malice is a bit naive (no offense)

[@pvshka]

Never gonna happen sadly

[@jishuar]

Thank you Louis! Your closing comments shines a spotlight at the people that do an otherwise thankless job. You rock and I love your passion for right to repair.

[@Premier-Media-Group]

You should have a look at the U.S. RV industry. From blocking repair shops to not standing by their warranties, to outright pushing crap products out the door, to blocking tech info from external repair shops and private owners - it's a shit show.

[@flightsimdev9021]

Companies buying a selling user data should also be stopped, I think we need to go back to a time when your privacy was just that, private. Why is it okay that companies like Google Amazon etc, has the right to sell their user information, I would like to see this stopped. Give me a thumbs up if you agree.

[@pouncerminned863]

Have you looked into the automotive industry? I’m a licensed locksmith and make car keys and I need to have many licenses to access security related functions on vehicles. But apparently, the OE’s, try to make basic modules like air conditioner stuff “security” related so aftermarket repair techs can’t fix cars.

[@reaganharder1480]

CAN bus. It can simplify a lot of the wiring and allows for more advanced internal functions between modules, but it also means that with a little bit of know-how and access to any point on the network line, you can spoof any module in the car and tell it to do anything that's controlled by any module on the network. Even without repair shops in the mix, this has created vulnerabilities in certain vehicles where folks are able to unlock, start, and steal a car with an access point in the wheel well, all in the space of about a minute.

[@artur8403]

Claas distributor wanted to sell me 2 ft toilet pipe for 50$ (3$ in hardware store). I dont know how system designer forgot to change cover plastic tube dimensions to some exotic size not available in common places

[@murrethmedia]

The issue is corporations themselves. They're structured so that if the corporate officers don't try to make as much money as humanly possible every second of every day they can be held liable. We need corporation reform.

[@runderwo]

How are shareholder rights established and enforced by SEC the fault of corporations themselves?

[@hattielankford4775]

​@@runderwoWhat exactly do you think they mean by corporation reform?

[@TheMaleRei]

@@runderwo Whether it's the law, attitudes amongst the shareholders, attitudes amongst the corporate executives themselves- The point is the same: Change is necessary and essential for customers to be treated better than serfs...

[@EnderElohim]

@@hattielankford4775 By making sure you not just trying to make more money but also make sure customer happiness and product quality.

[@BrotherO4]

want to know why? because the ones making the laws are the share holders. why can politicians own shares in any company again/?

[@ArcanePath360]

BMW actively fight me when I fix my own motorbike. They deliberately hinder me, don't tell me anything I ask of them about how something is supposed to work and charge a fortune to replace an entire part when only part of it is broken. E.G: The plastic cover on a mirror broke off, and they only sell the entire mirror for extortionate money. If your bushes wear out in the starter motor, you have to replace the entire motor. If the fuel filter is blocked, you need to replace the whole fuel pump. And if the bike makes a noise that you don't recognize and ask them if this is normal or if you are being paranoid, they say "That'll be £70 to look at it for you" This is why I do all my own servicing now.

[@stepha5926]

Or you could wisen up and sell the POS built by one of the absolute worst low-quality throwaway dogshit companies on the planet.

[@slizgi86]

Blocking of selling parts that are used to manufacture/repair your device should be fucking illegal.

[@askroller]

Yeah, back in the days (around 10 years ago) you could simply replace the battery and fix the phone in service 🤷🏿

[@thialfi2289]

As others have said: thank you for fighting for the rights that all of us deserve - even if we are somewhat unwilling to fight for those rights ourselves. I will do everything I can to support you because confronting others and pushing my own beliefs is not really something I am comfortable doing (but I do advocate for right to repair when I can). Even though I am not American (British) and do not directly benefit from some of the advocacy you do, it is clear that that work will (and is) spreading to benefit everyone. I look forward to the day that I don't have to seriously consider whether buying a new phone (and admittedly the refreshed software support) or paying to replace the battery will be a better investment. Thank you for all of the work you do it is appreciated by people across the globe because the work you do does have a global impact. I hope the people in the EU who wrote the DMA are working on a follow up act for repair that will make you proud.

[@fladder1]

I was taught that the higher price for industrial tools (both hardware and software) goes to the better support you'd get. But for some reason the last decade or so both support and quality has gone out the window for customers, no matter if it's a company or a private person....

[@kylecrusoe5090]

Louis, I began my career in IT largely in part due to your content and legal efforts. Please keep fight the good fight, and thanks for putting so much knowledge out into the world.

[@RoySATX]

DAMN FINE JOB, DARREN!!! You , Sir, who toil away your days anonymously serving the needs of an ungrateful and belligerent clientele, who do so professionally and pleasantly under the supervision of an unappreciative managerial class, you, Sir, have our gratitude and thanks. Two million Thank You's!

[@o0MasterLink0o]

Glad to see this finally getting put into action!

[@kodi5384]

Thank you Darren for being a swell guy :D

[@7heMech]

It's sad to see companies respond like this, imagine what the state of repairability would've been without Luis.

[@Grulaz]

huge respect to you Louis if only US had same customer rights as in EU

[@iaing9028]

Customers rights are one of the least problems in the US, no Government funded healthcare, nn mandatory vacation time, no sick pay, no maternity pay, no redundancy pay, no workers rights are more important than customer rights,

[@Grulaz]

@@iaing9028 not to mention there is such hostility against Unions from companies

[@Frodo1000000]

​@@Grulazas an European, Polish, the lack of all those things in US is insane to us, but the hostility towards unions from REGULAR PEOPLE is unhinged

[@reaganharder1480]

@@iaing9028 half of those issues fall into sorta the same category though. The category being "corporations are favored over the well-being of the people".

[@iaing9028]

@@reaganharder1480 , here in the UK, we are always amazed at how little rights the people of the US have, especially as the country promotes itself as the land of the free. I’ve been diagnosed with a serious illness, it is actually against the law for the company to fire me, I have been on full pay since last September, this September the full pay will stop, but an insurance scheme starts that will pay me 50% until I reach retirement age. Admittedly this is rare even here & most people would have to access their pensions early.

[@KaizerKilborn]

I hope Darren finds this and can be recognized. Also, thank you to all the Darrens out there that are professional and do whatever you do well.

[@balajikanakasabapathy6998]

Thank you Darren for doing such a good job! And thank you Louis for doing what you do. It is not unnoticed nor is it unappreciated. Please keep doing what you do for as long as you can.

[@КГБКолДжорджКостанца]

Lobbying for the better, great job Louis

[@tobyzilla2.074]

Yes it's the total opposite of what company's do aka disney for ruining copyright law because of disney copyright law is so broken and can be easily exploited by the vary corporation's that lobbied to make said law broken

[@cjgj]

Props to Darren!!

[@MrBad993]

Great job Darren! Good customer service is so hard to come by. Thank you for doing a job not many can do or handle and doing it well!!

[@KnightRiderOfVoid]

I don't think it's THAT hard to come by [at least in my country], but it certainly is not the most common to encounter, shout out to all the good customer service people making the world a bit better!

[@NotoriousNickNorris]

Damn dude... I feel for you and everyone in the repair industry. I used to work at a VCR/electronics repair shop back in the 90s.

[@sativaburns6705]

I spent 13 years as a phone monkey. I appreciate what you're doing for Daren.

[@zerron2156]

Darren is such a good lad, he saved my grandma down from a tree once! I wish him a promotion!

[@davidg3944]

Was the tree threatening Grandma with a knife, or was she in a glider that had crashed into the tree branches? Context matters! But good on Dar(r)en for being so helpful!

[@zerron2156]

@@davidg3944 I agree

[@dwupac]

Way to go Darren!

[@Seven-Seas-of-Baba-O-Riley]

I'm only about a minute and half in, but I just want to say that even if right to repair laws never become realized, at least you've made people aware that this behavior by big companies is not normal and not okay. Even if things are worse now than they were 10 years ago, how do you know things aren't better now than they could've been without you?

[@bigmiker35]

Babe wake up, Louis is showing us how we're getting F'd again.

[@KnightRiderOfVoid]

Man you killed me with that one, I'm laughing but sad at the same time, you bastard! 😂😂

[@alexlefevre3555]

I have been using the same hakko iron since 2006, bought the year I graduated high school (and my side gig in college for beer money). I can still purchase 936 tips in essentially every flavor to this day. The tips are within 5-6% of the dialed in temperature to this day.

[@singaporeghostclub]

Rossman for President!

[@Grandwigg]

Way to do Darren! Thanks for the hard, under appreciated work! You totally rock!

[@serpent77]

I 100% will ask for a manager to give kudos to someone providing outstanding service!

[@MizuhoChan]

I'm just trying to start a repair business (which as an autistic person with selective mutism isn't the easiest task) and I've been using a cheap £40 or so hot air gun for years. I have been considering a new one and this is good information to know. Thanks Louis, I will consider buying a station from yourself, hopefully shipping to the UK isn't too bad haha.

[@StevenHancock512]

Even with some states passing right to repair laws, there's still a long fight ahead. The whole exemption for industrial tools is ridiculous. If my personal phone or laptop goes down that is a minor inconvenience, if I own a repair shop and my soldering station breaks I need it fixed immediately and every second that it's down is costing me money. I think there's also the issue that the laws need to be passed by Congress here in the US because the argument could be made that every consumer or industrial product is sold and/or used in interstate commerce and the Constitution gives Congress the power to regulate that.

[@bruggetje]

I feel for Rossman. Been repairing a lot of computers / laptops / phone in the last 10 years and seen it became harder and the struggle becoming to actually do such. The fact the manufacturer has more power over you as a consumer, is just a bad movement for us a the human society. Not only for customers but literally our own freedom being taking away. Is just sad. What can we do to turn this around ? its nothing more logic that code is going to be less complex taking less energy, so your energy consumption going down. AND Batteries are getting better lifespan. Yet the sellers want to have money over the fact that everyone on this planet has to give them money for it. makes me lose trust in humanity. hope this all has a great outcome, same for Louis and his businesses.

[@UndercoverVictini]

I love that shoutout to Darren at the end. My mom works as a customer service agent and I see her doing some really good work, and I hope people show their appreciation to her as you did. It's not easy being a CS rep, and it's even harder being a good one. I wish all the best to Darren.

[@PekPiu]

Lets try, for the 3rd time: HMD mobile phones (Android) point to self fixing, if user wants to do so. All the self-repair webs, etc get official HMD-parts and HMD-manuals to change batteries, displays, USB-C-connectors, casings etc. Maybe if I write the most well known self-fixing company name here (the one the HMD points to themselves also), the comments disappear.

[@flippedout]

I just bought an Aiden A9 plus from AliExpress and love it. I’d put it up against any Hakko at 3-5x’s the price. Louis - you really owe it to yourself to be open minded about the newer Chinese offerings in Soldering stations.

[@memejeff]

What a legend. Shame hako didnt share his views. Please dont give up. Someone gotta start a screen fab. Darren sounds like a legend. Rare to get someone so nice.

[@dannii_L]

"If that annoyed you to listen to then imagine what it must be like having to do it" - Truer words have never been spoken

[@Dragon0fDeath]

I will never stop using repair shops. You guys exist for a reason, you guys are vital for the survival of technology.

[@jcmilleker5449]

Good job Darren! Fantastic video Louis, and DIAF, LG!

[@mstcrow5429]

A public library accidentally sent me an internal email once saying I was basically a horrible person. Because they judge you by what you want to read.

[@enginecrzy]

Librarians & DMV Employees 🙄😑...

[@ilyesteffaha572]

Thank you Darren

[@Grandwigg]

In corpo-speak "Embrace" means "strong-armed by law or public opinion so throw bare minimum into an iron maiden device"

[@cameronheron8551]

Wouldn't it amazing if we were somehow able to reverse this issue. Like I'm no repair expert but I am an optimist. I dream of a world where instead of consumer's fighting for the right to repair, companies fight to not be blacklisted from all independent repair technicians because that effects their image. Like to me I see a marketing problem that I wish I could solve. Right to repair is associated with quality and luxury, Like you create the idea in a consumer's mind that if they are pro right to repair it must be because their product is so great. Imagine a world where Apple is considered the shit and cheap option that over charges because it's too scared to allow other's to repair. The worst part is this is the truth but still not the perceived truth among customers. I hope this changes soon. KEEP UP THE FIGHT ROSSMANN!!!!!!!!!!!

[@Lancekro]

Thank you Darren segment starts at 25:02

[@rd-um4sp]

nice. One thing that I changed in my attitude years ago is to leave a very good evaluation whenever I got a very good customer service. most of the time your experience is miserable and you trash them wherever you can but it is important to leave a good feedback whenever you get treated well. Specially because it is so rare. ( I never ever got to talk to a supervisor. I still think they are a figure of speech and not a real person)

[@dangerwr]

I was seriously considering getting Hakko equipment because of how good everyone says that it is, but if I can't get access to repair manuals for said equipment, then you're right; I guess I'll just go with cheaper options.

[@ryantaylor1142]

Keep up the fight good brother thank you so much you are one of the inspiring people I've been repairing my own phones for over 7 years 😊 I basically fix all my friends and families phones for free it's like having a superpower it's pretty neat thank you it's been fun😊 please your advocacy has done so much you really are a great guy thank you God bless you from Lahaina HI 5:14

[@Firas95k]

I love you man. I love what you do and I especially love what you advocate and stand for, thank you.

[@wettuga2762]

I completely agree with your point of view. Why buy a more expensive device if it doesn't present any advantages over a cheaper device? As long as the cheaper device has proven quality, all we're paying extra for the other one is the brand. Many big brands fall into this category: good old products, crappy new products, and it will only get worse.

[@Coldbird1337]

Support rep can make or break a company, amazing work Darren

[@CosmicAerospace]

As my company slowly grows, I have recently added a repair service for the products I sell. I fully back the right 2 repair movement, thus the service I provide allows customers to purchase to see all the components on the board and for them to purchase them from reliable sources. I also allow them to send the item back to me where I can fix the product without profit and mainly charge for equipment ware, raw component price and shipping. If they request a for a specific section of the board.

[@deathbird909]

I'm glad you're out here, speaking up for our rights!

[@owenminor]

Way to go Darrin!

[@QuantumNexus295]

If nothing else, your videos have had an effect on your viewers beyond the obvious entertainment. For example, because of you I have found my passion in repair and can thank you for giving me the kickstart into getting into BGA repair. And there are surely hundreds if not thousands like me, and we influence our friends and families to if not join us to but at least be more knowledgeable and mindful of their options of repairing their products. Personally I think you are sowing a seed of change that will flourish in years to come. More and more people are slowly going over to the side of right to repair and public opinion on such things will influence law makers *eventually* but change takes a long long time. Please don't give up, and thank you.

[@autumnjeserich2689]

I'm just another unremarkable moron out there on the street but I care for right to repair because of your work. Your reach is millions so I know I'm not the only one. Accountability is admirable, but there's also accountability for you doing more for right to repair than any person in my lifetime. I know things are bleak, but history wont remember Louis being wrong, history will remember Louis warned us and we ignorantly didn't listen. Keep building upward so we can follow. I do repair for a living and your value to my repair business is invaluable. I repair different electronics than you but my business was going nowhere until I heard Louis Rossman tell me how I can run my business better in his videos. I make a living in the repair industry in large part because of you. I am the part of the repair industry that's better off because of what have you done.

[@alarmsquadnj]

Thank you from Puerto Rico 💪💪💪

[@wertywerrtyson5529]

Thanks for treating us customer support agents with respect. I also work with customer support and it’s so rare to hear something positive that when someone says something positive I first assume it’s sarcasm.

[@melsyoutube]

THANK YOU DARREN!!!!! And to all the other darren’s out there who do a good job at dealing with customers

[@mdu2486]

Samsung out here disabling touch on after market screens

[@complexity5545]

I was on EEVBlog looking for a thermal camera. Someone posted that Flir stated that they can discontinue/brick the device at anytime (when they feel like it in the future). Its written on like page 2 of the manual in bold face letters.

[@davidg3944]

@@complexity5545 I have an older "mid range" Flir camera, would you mind point to a link where I can check this out?

iPad Pro screen replacement disables FaceID if the magic, fragile component from the real, original screen isn't transferred to the new one. Instant -$200 value when disabled.

[@ronnydowdy7432]

I remember back in the 60's & 70's anything you bought had schematics in the box even TVs would have them on the inside if you opened the back.

[@antonioveloy9107]

Don't be so pessimistic, Louis. You're doing a great job!

[@grabasandwich]

6:18 "Annnnd..." cuts right to a google ad with that id10t Mark Cuban. I miss the old days when it would count down to an ad.

[@Khrada]

Thank you Louis for giving Darren the shoutout. Also good on Darren for giving a superb service.

[@pocketsizedweeb]

Good job Darren!

[@Pikwhip]

That got dark, but true. Years ago I used to work in a local mom and pop repair shop and fixed countless desktops, laptops, busted screens, etc. After I left that business I had an old customer or two reach out over time for help with stuff. The last laptop screen I tried to replace.... ended up getting a dud and eating the cost myself. Then I found other problems with the laptop and we ended up replacing it. I gave that customer a protracted and negative experience. Unless it's a modular part like a new SSD I just tell people to get new equipment anymore.

[@GuuMonster]

It would be amazing if companies could be held accountable for actually lying about this kind of stuff, the hypocrisy and probably ego about some people is just beyond me.

[@remain_]

I miss knobs. Touch controls are less tactile than a bad knob, let alone a good knob. I mean this sincerely-- keep your mind out of the gutter.

[@blackrifle6736]

*Yeah. I miss "counting the wires" by feel and watching the analog meters jump on a bad power supply with a 10:1 ganged WW pot. Cheers!*

[@panndaacookies213]

Videos are gaining production vaule !! Amazing ❤️ 👏 thanks for keeping us informed on the bs happening in the tech world

[@steveg2021]

Thank you Darren 🎉