So I had an appalling experience with RubberB, who made it very clear, in childish and unprofessional communication, that they will not stand by their product, even when they ship a customer a damaged strap.
Пікірлер: 335
@realalexmackenzie Жыл бұрын
Well done Rubber B. For the tiny cost of shipping a replacement strap with a smile, you've lost significant business. As a business person myself, I am appalled at how bad customer service has gotten. Unless the customer is being a complete d*ck, just do what it takes to make them happy, even better delighted. I think we can all forgive mistakes, what we cannot forgive is when the amends or handled poorly.
@aussieexpatwatches Жыл бұрын
Exactly. This would be poor service for any product. Inexcusable for a luxury priced rubber strap where we know the per unit costs are tiny. There's really no need to run a business like this other than... they want to...
@Slowjo1221 Жыл бұрын
Bingo!! I was close to placing an order then came across this video. To blame the issue on the shipping company is outrageous.
@jvelez578 ай бұрын
Can someone recommend a company that has good rubber watch bands
@Dram_bam Жыл бұрын
Videos like this can destroy a company. Good work. What horrible customer service and people deserve to know
@watchinout1897 Жыл бұрын
I literally cannot even believe how poorly they handled this. Funny thing is I was just getting ready to order 2 straps and thought I would check out a couple of KZbin videos for some reviews, so glad I did! Needless to say I'll be ordering a different brand!! Thank you for taking the time and saving all of the rest of us from a huge headache and an inferior product!
@deadforalldead357610 ай бұрын
02 straps is small business that have excellent customer service and so far i have 4 straps from them so far. The vulcanize strap is about $60 and it’s extremely confortable on my 7.5inch wrist.
@ryandarilek1 Жыл бұрын
Glad I found this before placing my order. Will take my business elsewhere based on your customer service experience. Thanks for sharing man!
@aussieexpatwatches Жыл бұрын
Glad to help
@DroppedGoat695 ай бұрын
was literally looking to buy a rubber b strap and im happy i saw this video
@sp10290 Жыл бұрын
this is beyond shocking! I was going to order 2 relatively soon - now I wont! Thanks for sharing
@aussieexpatwatches Жыл бұрын
Hopefully you can get them from a brand not run by children. Good luck!
@shamayunmiah Жыл бұрын
Thanks for sharing your story, I was also going to order but after this video I have changed my mind. They are clearly a cowboy organisation.
@hadifageeh Жыл бұрын
I was thinking of buying one for my watch now I won't
@fss7798 ай бұрын
I was just about to order! Canceled it.
@markreynolds91357 ай бұрын
Beyond shocking….😂😂😂
@zachg9065 Жыл бұрын
I really don’t understand why companies don’t care about customer service. It doesn’t cost that much to just send you a new strap instead of fighting you. And now look, they’ve got bad publicity.
@webcityguymyclubb4032 Жыл бұрын
Sad to see a company screw over a customer for a lousy few bucks. Service like that deserves buying from their competitor next time and feeling relieved you did. Thanks for throwing light on how that company really works when no one is looking.
@tailsneon5565 ай бұрын
How would a piece of rubber sealed in a bag get damaged in shipping with no visible damage to the shipping packaging? Good thing I found this video. They won't get a dime from me. Awful.
@zhan9207 Жыл бұрын
I never believe those Rubber B's straps are "Swiss Made"😂
@JoeGiz6410 ай бұрын
I’ll stick with Horus straps. Great, friendly customer service and they stand by their products.
@RichardBlaster10 ай бұрын
could be made in switzerland, by chinese workers using chinese materials
@MattFurnissАй бұрын
That's some appalling BS customer service. I was considering a Rubber B strap, and then I found your video. I'll take my business elsewhere. Sorry you had to go through this. Thanks for sharing your experience.
@danielbarnard8069 Жыл бұрын
Well said. I hate shitty after market service. Mistakes happen and/or incompetence is frustrating - but compared to complete indifference to whether the customer got a complete product - well, I’m glad you called it out. Now to sharpen my own axe… still won’t buy from Omega for a not dissimilar issue - Seamaster diver quality issue - bought new noticed some months later that the lume is patchy. They refused to acknowledge the defect despite photos and the fact the back had never been removed. During warranty. Then for my quartz constellation they take 8 weeks (!) to change the battery - send it back and it’s got a date wheel in a colour that isn’t even available for that model. They did apologise (eventually) for that one though. (You get a novelty Omega pen btw. )
@aussieexpatwatches Жыл бұрын
Good to hear these after sale service stories man. Its where these company's think they can get away with it.
@PDeker10 ай бұрын
I just bought a Tudor BB 58 and was looking to get a black rubber strap for it. I will never purchase a rubber B strap now that I have seen what a piece of crap company they are and will definitely tell all my friends since we are all in to watches. Thank you for this very informative video. I feel bad for you .
@timemycollection Жыл бұрын
I hope this gets the coverage needed for them to rectify. Sounds shocking!
@JohnnyDouchbag-nr5yf9 ай бұрын
250 + for a rubber strap??? Lol, a fool every minute
@johnlumaya1864 Жыл бұрын
Thanks for the heads up. I was seriously thinking about buying one but with the terrible customer service I’ll pass.
@mmifuji Жыл бұрын
Thank you for sharing this information. I was deciding between Rubber B and Zealande, and this video has helped me make the decision.
@LoLreality1 Жыл бұрын
Thank you for sharing this information . I’m in the process of getting a rubber strap for my 168000 and I will avoid this company like the plague. Thanks again .
@aussieexpatwatches Жыл бұрын
Glad it was helpful!
@stefaanroets7036 Жыл бұрын
Same here!
@mike7669 Жыл бұрын
Thanks for letting us know! Now I'm sure I won't buy a RubberB, was considering one.
@disheuresdis Жыл бұрын
Horrid! I hope this gets more exposure, and that they make it right. Sad that it has to come to this.
@aussieexpatwatches Жыл бұрын
Thanks Dis. Yeah... shocking. I could easily imagine them tripling down after this honestly and trying to find a way to have this video taken down. Children.
@2K9s Жыл бұрын
I’ve been frustrated with the entire strap situation lately so I’ve started my own company. Sourcing manufacturers is rather entertaining but honestly having quality products without crazy margins can only help others like me.
@aussieexpatwatches Жыл бұрын
FKM in white or orange for the 226570 pleeeease! Good luck with the business.
@LukeTPZ2 ай бұрын
I've just emailed them the link to this video to let them know they lost a sale from me because of their behaviour.
@-BlueX4 күн бұрын
To be honest, the company didn't do a great job but a little chip in the strap shouldn't be an issues especially if it doesn't appear when you wear it, create discomfort or lead to cracks.
@top5alpha748 Жыл бұрын
I’ve owned a rubber b on a 42ex 2 and I loved it. It’s unfortunate on the aftermarket service. I was looking forward to buying another strap from them when the new strap options come in for the 124270 explorer, but now I’m not.
@aussieexpatwatches Жыл бұрын
Yeah Id love a strap for the ex1 that complements it for sport... but not if I have to do business with people like this.
@thereview8607 Жыл бұрын
Go with VANGUARD for your explorer… they make amazing rubber straps out of Dubai. I purchased one for my Tudor Pepsi… amazing quality👍🏼
@TomasLonga11 ай бұрын
You must be a very vulnerable person. You've already owned a RubberB and you were happy (same as me with mine). It means a first-hand experience with a product. Now you are claiming to never order another one because of a video from a person that you don't know and you don't even know if it's true (I am not saying it isn't) but you get my point. I am so sorry, but it is childish.
@sreejittagore432823 күн бұрын
I was actually planning to purchase two RubberB straps as opposed to Everest. Saved a lot of money for me thank you. RubberB is a no no.
@clambake37712 ай бұрын
Wow I’m glad I watched this video, I was just about to pull the trigger and pay $600 on 2 straps. Prices have gone up. Thanks for the heads up.
@solidstream1321 күн бұрын
Thanks for sharing you just saved me money. If a company does not provide good customer service then they have nothing. Customer service is everything.
@Akj6zmdteuxze4 ай бұрын
I hate brands like that . Paying premium for a product is my informed decision but not providing top service then you will be boycotted
@APRNVJ2 ай бұрын
I bought one for my Sub, sold it on ebay a week later because when I worn it with my watch, its the worst feeling of all bands I’ve tried on. Not comfortable at all and if you have a bigger wrist than 6.5”, this band is too small for you.
@deepchillstate58722 ай бұрын
I was just getting ready to order a Rubber B strap when I watched your video. Thanks for sharing your experience. I'll spend my money elsewhere.
@AssumedLounger Жыл бұрын
Stumbled across this video looking for some reviews on Rubber B. Not gonna touch it now, thanks for the warning. Do you have any other recommendations. Looking for a rubber strap for my Milgauss.
@aussieexpatwatches Жыл бұрын
Zealande Everest Horus
@brandiamond6441 Жыл бұрын
Wow, even after showing receipts they didn't refund? I was considering purchasing one, not anymore. Thanks for posting this.
@aaronmunro5818 Жыл бұрын
Crazy. I'm in retail and the old adage "the customer is always right" is sometimes overused. But in this case .... the customer IS right! Shame on you, RubberB.
@mikedavid6681 Жыл бұрын
Yeah they fucked up, denied, got caught All they had to do was apologise and send you a new one. But no they doubled down. Ridiculous
@raze94Ай бұрын
Was looking for reviews on this strap for my Sub. Not gonna be ordering one anymore. Thanks for the heads up.
@augustojoseramonpinochetug523510 ай бұрын
I ordered from Vanguard Straps for my BB58 after watching several reviews on YT. No complaints at all, good quality, and 1/2 the price of RubberB
@2PantsDan Жыл бұрын
Gotta go with Everest bands, I think they’re a lot better and I’ve had better customer service with Everest rather than rubberB. The only reason I looked at rubberB was because of Mr. Wonderful from shark tank
@aussieexpatwatches Жыл бұрын
Yeh Ive talked to a few people and yes, Everest and Horus seem to treat their customers well.
@yubier Жыл бұрын
@@aussieexpatwatches I am a big Horus fan. I have been buying their product for years
@joelopic5 ай бұрын
I did end up with one for my explorer 2 and do regret it already. Not because of any damage but the topic here is far more complex. For starters, the Rolex clasp is not designed for a rubber strap. Unlike my Oris straps which thread through the clasp from both ends to give that perfectly rounded wrist hug experience. The Rolex threads only one side leaving the short or face side to pivot on the end screw of the clasp. This results in that short end hanging in more of a straight line rather than curving nicely around. That's the first stuff up. Secondly, the strap slopes straight down at the case lugs, squeezing the top of the wrist hence forcing the short end of the strap to push out at the bottom end. Those that have one fitted will understand what I'm saying. Especially those that own an oris Aquis on a rubber who are the masters of a rubber strap design, both in quality and comfort. Thirdly, the rubber lacks breathing space on the underneath. Next, once on, it is impossible to adjust as there is no space to fit a tool to move the spring bar to another micro adjustment unless you're a Pro. To add to the pain, you need to sweat to get the oyster off the case as it is just so difficult for the amateur to attempt. Personally it is disgusting that Rolex still roll with spring bars opposed to screw bars which even Chinese mirobrands are using these days. In short. Rubber B have been very clever in promoting a strap that is of descent quality in regards to the rubber itself. It fits the Rolex models. But is far from what the price suggests. Do yourselves a favour. Save your money. Keep it on the oyster or just get a cheap buckle style straight end rubber at the local store and it will be more comfortable. Trust this. Save your money. I have 3 Oris on rubber. 2 IWC Aquatimers on rubber. A balncpain fifty fathoms on canvas. All fit the way they should. These are an absolute disgrace in comparison. If you are hell bent on a rubber. Sell the Rolex and get something else, or try the oysterflex. It might be better.
@DBR64643 күн бұрын
I was thinking about purchasing one of their straps for my sub. Not happening anymore
@dstjoe11 ай бұрын
I bought a rubberb strap for a sd43 and it was nearly impossible to fit because of the misaligned holes. I asked for support to help and received a rude response of sorry you can't enjoy our straps. No help at all. Returned it and will never buy again. For these prices, their customer service is 💩
@MrLoughneagh Жыл бұрын
Just came across this, I'm wondering did you ever get sorted with the way you were treated.?
@aussieexpatwatches Жыл бұрын
No further contact.
@DanielPetro-k5l3 күн бұрын
I agree as I am having bad experience with Rubberb as my band developed cracks and they will not stand behind by replacing or EVEN offering a discount on new!! Steer clear. Buy Everest
@dsvillalva Жыл бұрын
Can you please try Everest and see if their product and customer service justify the luxury-level pricing?
@aussieexpatwatches Жыл бұрын
As soon as they release a strap for the new Explorer II, absolutely.
@mjdm1925 Жыл бұрын
I can see the owners having to come here and every other forum and apologize for their stupidity. I’d like at least the classic answer of “we introduced significant changes in our customer service team since that experience”.
@ed7384 Жыл бұрын
Good advice - was considering buying one
@aussieexpatwatches Жыл бұрын
Glad I could help
@Shawn-ky2tw2 ай бұрын
Thanks. In my research to consider one of their straps for my Rolex Deepsea....No Thanks.
@Agolchehreh955 ай бұрын
Was going to buy a couple straps for a couple of my watches and definitely not anymore. Those straps probably cost them sub $5 and they couldn’t just replace it? It’s the principle. Will be checking out Everest now. Thanks for the warning
@livvil3538 Жыл бұрын
Thank you for your review. Absolutely appallingly. I will not purchase anything from them and will share your experience.
@kevintcy Жыл бұрын
Well done, I did buy one with no issues but never another one.
@JulioAwesomeАй бұрын
So glad I KZbin this. Was about to press the purchase button then this pops up. Thanks for posting this and saving me 100s
@toodamnskippy6220 Жыл бұрын
Another RubberB not purchased. Thanks.
@kevinarnett87512 ай бұрын
It appears that RubberB being an idiot to this guy has cost them dozens of sales, if not many more that didn't comment, based on the reviews below. RubberB, if you're listening, and you should, wise up, rectify this and attempt to earn back some lost market credibility.
@menandtheirwatches50266 ай бұрын
I was just about to order my strap. Saw your video and stopped me dead. I will never buy from a company that treats their customers like that. Rubber B just lost another sale.
@johnprosser50357 ай бұрын
How were UPS supposed to have damaged something that is actually made of rubber in transit!!!
@eclairleathergoods6 ай бұрын
I was looking at a Rubber B strap for my datejust and after watching this; it's not happening for sure. I make leather goods by hand (just a passion project) and offer my customers a lifetime warranty; but this is crazy!
@DadCore666 Жыл бұрын
Was about to purchase and went to watch some reviews first. Glad I did. No thanks.
@0xtimothylie2 ай бұрын
thanks for this! I was thinking of purchasing with them, I won’t anymore
@shinyjohn656811 ай бұрын
i was ready for buying a rubber strap for my explorer NOT NOW!! i'll be looking elsewhere bye bye rubber B
@user-gr5ft4bl7l16 күн бұрын
Charge for a ridiculously high price and providing rubbish service&products
@Deezhan Жыл бұрын
First time I heard about this company, Kevin O'Leary was praising it to the moon. Any new responses from them since posting this video?
@aussieexpatwatches Жыл бұрын
No. They didn't even respond to my last email. I guess I'm "just a customer", not worth responding to.
@joshuaan5396Ай бұрын
Okay, thanks for this. Now... what strap would you recommend?
@aussieexpatwatchesАй бұрын
Vanguard, Zealande, Horus,...
@TwentyOne_Five Жыл бұрын
I have 3 Rubber Bs. Never had a problem. So weird.
@davidlai45755 ай бұрын
Sorry to see but definitely agree with your experience. I’ve recently bought a strap from them for 250US, and had fit issues. It doesn’t fit flush, and I suspected they’ve sent me the wrong strap for my watch model. Then I have sent them photos asking for advice, not even asking them free replacement. I’m willing to pay, but they seem the type of company that would not admit to any potential mistake and very uninterested in helping to rectify my situation.
@aussieexpatwatches5 ай бұрын
Yeah I actually expect better service from a Chinese white label product seller on ali express in China than RubberB with their "luxury" level service.
@TheBang911 Жыл бұрын
The fact that this company uses same packaging as my local narcotics dealer is enough for me to send it right back.
@jagii83612 ай бұрын
I came across your video just now reviewing @RubberB-Official to buy two rubber straps for my Explorer 2. I'm thankful because I do not tolerate horrible service from a luxury brand. $13 nato wouldn't bother me, but this does.
@THEEnfantTerrible Жыл бұрын
Glad I did my research and found this video. I won’t be buying a Rubber B now. Thank you for your due diligence and showing us what you went through.
@robertzajkowski362713 күн бұрын
I bought a rubber b strap a couple years ago. Because of this video & the very poor customer service this gentleman received, I will never buy another one. Rubber b, your dead to me.
@pharmdzznutzz7 ай бұрын
I would file a credit card claim, just the principles. Not gonna buy any them from them
@justplainlawr9 ай бұрын
This is how customer service goes when there is no one at the helm. Rubber B isn’t a true luxury brand and their rubber straps aren’t Swiss made.
@nhbmk6 ай бұрын
Was just about to order rubber B - thanks for your video, they don’t deserve any more business. Such a joke of a business - I’ve seen brands who don’t claim to be luxury, yet offer better service and product than these clowns.
@SB-Kiwi7 ай бұрын
Was just about to put an order in for a strap for my sea dweller. After seeing this - no fecking chance. Thanks for sharing.
@ScottGasaway17 күн бұрын
Glad I watched this before ordering! I'll buy from Everest and move on with my life.
@Sandbag1300 Жыл бұрын
Was about to place an order for $300. Thanks for the video. I am not going to purchase from this company. Let us know if the company sends you a replacement product.
@asdf48986 ай бұрын
what’s the difference with, eating half of the whole sandwich which you already saw was the wrong sandwich given but still proceed to eat then exchange it when already ate the half. Than noticing it was the wrong order given and exchange it right away.
@aussieexpatwatches5 ай бұрын
Lets be clear. They offered zero remediation and to add insult to injury, dragged on the customer support shennanigans for months to waste my time.
@asdf48985 ай бұрын
@@aussieexpatwatches did you or do you not contact them when you noticed that the strap has defect? And did you or did you not read the return policy/exchange policy?
@aussieexpatwatches5 ай бұрын
@asdf4898 yes and yes.
@asdf48985 ай бұрын
@@aussieexpatwatches then it’s your fault. Read it again
@david-yj6uv Жыл бұрын
I’ve been waiting to purchase a rubber b strap. I suppose I will shop elsewhere too. What a shame.
@aupapp Жыл бұрын
Thanks for sharing mate! I was on Rubberb checkout page but I decided to check some opinions before ordering the strap. Closing that window now.
@aussieexpatwatches Жыл бұрын
Good move imo!
@GETAGRAIN5 ай бұрын
Glad I found this video before I ordered. I was just researching and ready to place my order, my money won’t be going to Rubber B now.
@Anonymouslyme110 ай бұрын
That’s appalling. Was about to order an orange one for my new Explorer II but I think I’ll get a Bark & Jack NATO instead.
@kevintcy2 ай бұрын
Nice one mate, saved me a few hundred bucks but lets be honest you picked that strap right out the bin.
@aussieexpatwatches2 ай бұрын
Shhh 😅
@zemingli17047 күн бұрын
I just wanted to buy their watch strap, thanks for seeing this video...
@anwarh60219 күн бұрын
I was just about to buy a rubberb strap. Glad I found this video first
@ViolinistWilliam10 ай бұрын
Great video. Never buying a Rubber B after this. Terrible customer service.
@rambodini2 ай бұрын
I bought one for my Yachet Master! When it came in I was surprised by packaging! a 300$ strap didnt come in box 😂
@rambodini2 ай бұрын
also there is no sizing 😂 you should cut and size yourself!!!
@ordinaryaussie43252 ай бұрын
Good on you for making this video mate, it just cost them my business.
@raymondhernandez8 ай бұрын
It doesn’t take many brain cells to just ship him a replacement strap ASAP. This PR mess is bad for business.
@jvelez578 ай бұрын
I have to rethink about ordering an orange rubber strap for my Rolex Daytona, I agree with you. Everything should have been taken care of. It's obvious that it wasn't you ,by the video. I will purchase my band from someone else. Thanks for the video.
@davidstorm2563 Жыл бұрын
Thanks for the heads up.
@alexbizz Жыл бұрын
They should call it Rubber F
@aussieexpatwatches Жыл бұрын
Good one! 🤣
@FrankBrabec3 ай бұрын
Thank you for this report. So much for that, I’m not buying one!
@chulkcha10 ай бұрын
Nice. I always thought they were overpriced items anyway so this confirms its a poor product with poor customer service.
@abouazza2 ай бұрын
Aliexpress sells similar ones for peanuts, and you can actually get a refund if it's damaged 😂
@aussieexpatwatches2 ай бұрын
Superior product direct from China instead of adding the swiss children into the mix.
@saabgripen33010 ай бұрын
I was thinking about replacing my Deep-sea stainless bracelet with a rubber b , but after watching this video , I am not purchasing this cheap garbage
@glockman9c8 ай бұрын
Just saved me $300. Thanks!
@BigKeith510 Жыл бұрын
I will now not purchase this product. Glad I found this email during my research
@VolkerReichmann-gy6ig3 ай бұрын
Bad luck ! I ordered several straps ! I had never any problem with them. Thay have outstanding products in this market !
@deanpike6476 Жыл бұрын
Thanks for this. As the public and consumer we should never stand for this. It’s a case of customer for life and in this case CUSTOMERS, imagine the goodwill a video of you telling the consumer of the great service and experience you got from them when they promptly replaced the strap. Very short sighted on their part.
@aussieexpatwatches Жыл бұрын
Absolutely!
@dompellegrino275510 ай бұрын
What ever happened to customer service? Just got my 126660 James Cameron and earmarked Rubber B. Just going to stick with the OEM bracelet now.
@rajkeshwani10039 ай бұрын
I added one strap to my cart and saw this video. NOT BUYING it anymore.
@leonhuang49884 ай бұрын
I feel so bad for you bro! Thanks a lot for making this video❤
@ChrisHonea6 ай бұрын
I was just about to get rubber b for new skydweller when I stumble on the video…hmm think I will get a different brand
@robertspencer6085 Жыл бұрын
They just lost my business. I was looking for an alternative for my batman. Thanks for the video. Saved me some cash.