RubberB Strap Review - DON'T BUY - Rolex

So I had an appalling experience with RubberB, who made it very clear, in childish and unprofessional communication, that they will not stand by their product, even when they ship a customer a damaged strap.

[@realalexmackenzie]

Well done Rubber B. For the tiny cost of shipping a replacement strap with a smile, you've lost significant business. As a business person myself, I am appalled at how bad customer service has gotten. Unless the customer is being a complete d*ck, just do what it takes to make them happy, even better delighted. I think we can all forgive mistakes, what we cannot forgive is when the amends or handled poorly.

[@aussieexpatwatches]

Exactly. This would be poor service for any product. Inexcusable for a luxury priced rubber strap where we know the per unit costs are tiny. There's really no need to run a business like this other than... they want to...

[@Slowjo1221]

Bingo!! I was close to placing an order then came across this video. To blame the issue on the shipping company is outrageous.

[@jvelez57]

Can someone recommend a company that has good rubber watch bands

[@Dram_bam]

Videos like this can destroy a company. Good work. What horrible customer service and people deserve to know

[@watchinout1897]

I literally cannot even believe how poorly they handled this. Funny thing is I was just getting ready to order 2 straps and thought I would check out a couple of KZbin videos for some reviews, so glad I did! Needless to say I'll be ordering a different brand!! Thank you for taking the time and saving all of the rest of us from a huge headache and an inferior product!

[@deadforalldead3576]

02 straps is small business that have excellent customer service and so far i have 4 straps from them so far. The vulcanize strap is about $60 and it’s extremely confortable on my 7.5inch wrist.

[@ryandarilek1]

Glad I found this before placing my order. Will take my business elsewhere based on your customer service experience. Thanks for sharing man!

[@aussieexpatwatches]

Glad to help

[@DroppedGoat69]

was literally looking to buy a rubber b strap and im happy i saw this video

[@sp10290]

this is beyond shocking! I was going to order 2 relatively soon - now I wont! Thanks for sharing

[@aussieexpatwatches]

Hopefully you can get them from a brand not run by children. Good luck!

[@shamayunmiah]

Thanks for sharing your story, I was also going to order but after this video I have changed my mind. They are clearly a cowboy organisation.

[@hadifageeh]

I was thinking of buying one for my watch now I won't

[@fss779]

I was just about to order! Canceled it.

[@markreynolds9135]

Beyond shocking….😂😂😂

[@zachg9065]

I really don’t understand why companies don’t care about customer service. It doesn’t cost that much to just send you a new strap instead of fighting you. And now look, they’ve got bad publicity.

[@webcityguymyclubb4032]

Sad to see a company screw over a customer for a lousy few bucks. Service like that deserves buying from their competitor next time and feeling relieved you did. Thanks for throwing light on how that company really works when no one is looking.

[@tailsneon556]

How would a piece of rubber sealed in a bag get damaged in shipping with no visible damage to the shipping packaging? Good thing I found this video. They won't get a dime from me. Awful.

[@zhan9207]

I never believe those Rubber B's straps are "Swiss Made"😂

[@JoeGiz64]

I’ll stick with Horus straps. Great, friendly customer service and they stand by their products.

[@RichardBlaster]

could be made in switzerland, by chinese workers using chinese materials

[@MattFurniss]

That's some appalling BS customer service. I was considering a Rubber B strap, and then I found your video. I'll take my business elsewhere. Sorry you had to go through this. Thanks for sharing your experience.

[@danielbarnard8069]

Well said. I hate shitty after market service. Mistakes happen and/or incompetence is frustrating - but compared to complete indifference to whether the customer got a complete product - well, I’m glad you called it out. Now to sharpen my own axe… still won’t buy from Omega for a not dissimilar issue - Seamaster diver quality issue - bought new noticed some months later that the lume is patchy. They refused to acknowledge the defect despite photos and the fact the back had never been removed. During warranty. Then for my quartz constellation they take 8 weeks (!) to change the battery - send it back and it’s got a date wheel in a colour that isn’t even available for that model. They did apologise (eventually) for that one though. (You get a novelty Omega pen btw. )

[@aussieexpatwatches]

Good to hear these after sale service stories man. Its where these company's think they can get away with it.

[@PDeker]

I just bought a Tudor BB 58 and was looking to get a black rubber strap for it. I will never purchase a rubber B strap now that I have seen what a piece of crap company they are and will definitely tell all my friends since we are all in to watches. Thank you for this very informative video. I feel bad for you .

[@timemycollection]

I hope this gets the coverage needed for them to rectify. Sounds shocking!

[@JohnnyDouchbag-nr5yf]

250 + for a rubber strap??? Lol, a fool every minute

[@johnlumaya1864]

Thanks for the heads up. I was seriously thinking about buying one but with the terrible customer service I’ll pass.

[@mmifuji]

Thank you for sharing this information. I was deciding between Rubber B and Zealande, and this video has helped me make the decision.

[@LoLreality1]

Thank you for sharing this information . I’m in the process of getting a rubber strap for my 168000 and I will avoid this company like the plague. Thanks again .

[@aussieexpatwatches]

Glad it was helpful!

[@stefaanroets7036]

Same here!

[@mike7669]

Thanks for letting us know! Now I'm sure I won't buy a RubberB, was considering one.

[@disheuresdis]

Horrid! I hope this gets more exposure, and that they make it right. Sad that it has to come to this.

[@aussieexpatwatches]

Thanks Dis. Yeah... shocking. I could easily imagine them tripling down after this honestly and trying to find a way to have this video taken down. Children.

[@2K9s]

I’ve been frustrated with the entire strap situation lately so I’ve started my own company. Sourcing manufacturers is rather entertaining but honestly having quality products without crazy margins can only help others like me.

[@aussieexpatwatches]

FKM in white or orange for the 226570 pleeeease! Good luck with the business.

[@LukeTPZ]

I've just emailed them the link to this video to let them know they lost a sale from me because of their behaviour.

[@-BlueX]

To be honest, the company didn't do a great job but a little chip in the strap shouldn't be an issues especially if it doesn't appear when you wear it, create discomfort or lead to cracks.

[@top5alpha748]

I’ve owned a rubber b on a 42ex 2 and I loved it. It’s unfortunate on the aftermarket service. I was looking forward to buying another strap from them when the new strap options come in for the 124270 explorer, but now I’m not.

[@aussieexpatwatches]

Yeah Id love a strap for the ex1 that complements it for sport... but not if I have to do business with people like this.

[@thereview8607]

Go with VANGUARD for your explorer… they make amazing rubber straps out of Dubai. I purchased one for my Tudor Pepsi… amazing quality👍🏼

[@TomasLonga]

You must be a very vulnerable person. You've already owned a RubberB and you were happy (same as me with mine). It means a first-hand experience with a product. Now you are claiming to never order another one because of a video from a person that you don't know and you don't even know if it's true (I am not saying it isn't) but you get my point. I am so sorry, but it is childish.

[@sreejittagore4328]

I was actually planning to purchase two RubberB straps as opposed to Everest. Saved a lot of money for me thank you. RubberB is a no no.

[@clambake3771]

Wow I’m glad I watched this video, I was just about to pull the trigger and pay $600 on 2 straps. Prices have gone up. Thanks for the heads up.

[@solidstream13]

Thanks for sharing you just saved me money. If a company does not provide good customer service then they have nothing. Customer service is everything.

[@Akj6zmdteuxze]

I hate brands like that . Paying premium for a product is my informed decision but not providing top service then you will be boycotted

[@APRNVJ]

I bought one for my Sub, sold it on ebay a week later because when I worn it with my watch, its the worst feeling of all bands I’ve tried on. Not comfortable at all and if you have a bigger wrist than 6.5”, this band is too small for you.

[@deepchillstate5872]

I was just getting ready to order a Rubber B strap when I watched your video. Thanks for sharing your experience. I'll spend my money elsewhere.

[@AssumedLounger]

Stumbled across this video looking for some reviews on Rubber B. Not gonna touch it now, thanks for the warning. Do you have any other recommendations. Looking for a rubber strap for my Milgauss.

[@aussieexpatwatches]

Zealande Everest Horus

[@brandiamond6441]

Wow, even after showing receipts they didn't refund? I was considering purchasing one, not anymore. Thanks for posting this.

[@aaronmunro5818]

Crazy. I'm in retail and the old adage "the customer is always right" is sometimes overused. But in this case .... the customer IS right! Shame on you, RubberB.

[@mikedavid6681]

Yeah they fucked up, denied, got caught All they had to do was apologise and send you a new one. But no they doubled down. Ridiculous

[@raze94]

Was looking for reviews on this strap for my Sub. Not gonna be ordering one anymore. Thanks for the heads up.

[@augustojoseramonpinochetug5235]

I ordered from Vanguard Straps for my BB58 after watching several reviews on YT. No complaints at all, good quality, and 1/2 the price of RubberB

[@2PantsDan]

Gotta go with Everest bands, I think they’re a lot better and I’ve had better customer service with Everest rather than rubberB. The only reason I looked at rubberB was because of Mr. Wonderful from shark tank

[@aussieexpatwatches]

Yeh Ive talked to a few people and yes, Everest and Horus seem to treat their customers well.

[@yubier]

@@aussieexpatwatches I am a big Horus fan. I have been buying their product for years

[@joelopic]

I did end up with one for my explorer 2 and do regret it already. Not because of any damage but the topic here is far more complex. For starters, the Rolex clasp is not designed for a rubber strap. Unlike my Oris straps which thread through the clasp from both ends to give that perfectly rounded wrist hug experience. The Rolex threads only one side leaving the short or face side to pivot on the end screw of the clasp. This results in that short end hanging in more of a straight line rather than curving nicely around. That's the first stuff up. Secondly, the strap slopes straight down at the case lugs, squeezing the top of the wrist hence forcing the short end of the strap to push out at the bottom end. Those that have one fitted will understand what I'm saying. Especially those that own an oris Aquis on a rubber who are the masters of a rubber strap design, both in quality and comfort. Thirdly, the rubber lacks breathing space on the underneath. Next, once on, it is impossible to adjust as there is no space to fit a tool to move the spring bar to another micro adjustment unless you're a Pro. To add to the pain, you need to sweat to get the oyster off the case as it is just so difficult for the amateur to attempt. Personally it is disgusting that Rolex still roll with spring bars opposed to screw bars which even Chinese mirobrands are using these days. In short. Rubber B have been very clever in promoting a strap that is of descent quality in regards to the rubber itself. It fits the Rolex models. But is far from what the price suggests. Do yourselves a favour. Save your money. Keep it on the oyster or just get a cheap buckle style straight end rubber at the local store and it will be more comfortable. Trust this. Save your money. I have 3 Oris on rubber. 2 IWC Aquatimers on rubber. A balncpain fifty fathoms on canvas. All fit the way they should. These are an absolute disgrace in comparison. If you are hell bent on a rubber. Sell the Rolex and get something else, or try the oysterflex. It might be better.

[@DBR6464]

I was thinking about purchasing one of their straps for my sub. Not happening anymore

[@dstjoe]

I bought a rubberb strap for a sd43 and it was nearly impossible to fit because of the misaligned holes. I asked for support to help and received a rude response of sorry you can't enjoy our straps. No help at all. Returned it and will never buy again. For these prices, their customer service is 💩

[@MrLoughneagh]

Just came across this, I'm wondering did you ever get sorted with the way you were treated.?

[@aussieexpatwatches]

No further contact.

[@DanielPetro-k5l]

I agree as I am having bad experience with Rubberb as my band developed cracks and they will not stand behind by replacing or EVEN offering a discount on new!! Steer clear. Buy Everest

[@dsvillalva]

Can you please try Everest and see if their product and customer service justify the luxury-level pricing?

[@aussieexpatwatches]

As soon as they release a strap for the new Explorer II, absolutely.

[@mjdm1925]

I can see the owners having to come here and every other forum and apologize for their stupidity. I’d like at least the classic answer of “we introduced significant changes in our customer service team since that experience”.

[@ed7384]

Good advice - was considering buying one

[@aussieexpatwatches]

Glad I could help

[@Shawn-ky2tw]

Thanks. In my research to consider one of their straps for my Rolex Deepsea....No Thanks.

[@Agolchehreh95]

Was going to buy a couple straps for a couple of my watches and definitely not anymore. Those straps probably cost them sub $5 and they couldn’t just replace it? It’s the principle. Will be checking out Everest now. Thanks for the warning

[@livvil3538]

Thank you for your review. Absolutely appallingly. I will not purchase anything from them and will share your experience.

[@kevintcy]

Well done, I did buy one with no issues but never another one.

[@JulioAwesome]

So glad I KZbin this. Was about to press the purchase button then this pops up. Thanks for posting this and saving me 100s

[@toodamnskippy6220]

Another RubberB not purchased. Thanks.

[@kevinarnett8751]

It appears that RubberB being an idiot to this guy has cost them dozens of sales, if not many more that didn't comment, based on the reviews below. RubberB, if you're listening, and you should, wise up, rectify this and attempt to earn back some lost market credibility.

[@menandtheirwatches5026]

I was just about to order my strap. Saw your video and stopped me dead. I will never buy from a company that treats their customers like that. Rubber B just lost another sale.

[@johnprosser5035]

How were UPS supposed to have damaged something that is actually made of rubber in transit!!!

[@eclairleathergoods]

I was looking at a Rubber B strap for my datejust and after watching this; it's not happening for sure. I make leather goods by hand (just a passion project) and offer my customers a lifetime warranty; but this is crazy!

[@DadCore666]

Was about to purchase and went to watch some reviews first. Glad I did. No thanks.

[@0xtimothylie]

thanks for this! I was thinking of purchasing with them, I won’t anymore

[@shinyjohn6568]

i was ready for buying a rubber strap for my explorer NOT NOW!! i'll be looking elsewhere bye bye rubber B

[@user-gr5ft4bl7l]

Charge for a ridiculously high price and providing rubbish service&products

[@Deezhan]

First time I heard about this company, Kevin O'Leary was praising it to the moon. Any new responses from them since posting this video?

[@aussieexpatwatches]

No. They didn't even respond to my last email. I guess I'm "just a customer", not worth responding to.

[@joshuaan5396]

Okay, thanks for this. Now... what strap would you recommend?

[@aussieexpatwatches]

Vanguard, Zealande, Horus,...

[@TwentyOne_Five]

I have 3 Rubber Bs. Never had a problem. So weird.

[@davidlai4575]

Sorry to see but definitely agree with your experience. I’ve recently bought a strap from them for 250US, and had fit issues. It doesn’t fit flush, and I suspected they’ve sent me the wrong strap for my watch model. Then I have sent them photos asking for advice, not even asking them free replacement. I’m willing to pay, but they seem the type of company that would not admit to any potential mistake and very uninterested in helping to rectify my situation.

[@aussieexpatwatches]

Yeah I actually expect better service from a Chinese white label product seller on ali express in China than RubberB with their "luxury" level service.

[@TheBang911]

The fact that this company uses same packaging as my local narcotics dealer is enough for me to send it right back.

[@jagii8361]

I came across your video just now reviewing @RubberB-Official to buy two rubber straps for my Explorer 2. I'm thankful because I do not tolerate horrible service from a luxury brand. $13 nato wouldn't bother me, but this does.

[@THEEnfantTerrible]

Glad I did my research and found this video. I won’t be buying a Rubber B now. Thank you for your due diligence and showing us what you went through.

[@robertzajkowski3627]

I bought a rubber b strap a couple years ago. Because of this video & the very poor customer service this gentleman received, I will never buy another one. Rubber b, your dead to me.

[@pharmdzznutzz]

I would file a credit card claim, just the principles. Not gonna buy any them from them

[@justplainlawr]

This is how customer service goes when there is no one at the helm. Rubber B isn’t a true luxury brand and their rubber straps aren’t Swiss made.

[@nhbmk]

Was just about to order rubber B - thanks for your video, they don’t deserve any more business. Such a joke of a business - I’ve seen brands who don’t claim to be luxury, yet offer better service and product than these clowns.

[@SB-Kiwi]

Was just about to put an order in for a strap for my sea dweller. After seeing this - no fecking chance. Thanks for sharing.

[@ScottGasaway]

Glad I watched this before ordering! I'll buy from Everest and move on with my life.

[@Sandbag1300]

Was about to place an order for $300. Thanks for the video. I am not going to purchase from this company. Let us know if the company sends you a replacement product.

[@asdf4898]

what’s the difference with, eating half of the whole sandwich which you already saw was the wrong sandwich given but still proceed to eat then exchange it when already ate the half. Than noticing it was the wrong order given and exchange it right away.

[@aussieexpatwatches]

Lets be clear. They offered zero remediation and to add insult to injury, dragged on the customer support shennanigans for months to waste my time.

[@asdf4898]

@@aussieexpatwatches did you or do you not contact them when you noticed that the strap has defect? And did you or did you not read the return policy/exchange policy?

[@aussieexpatwatches]

@asdf4898 yes and yes.

[@asdf4898]

@@aussieexpatwatches then it’s your fault. Read it again

[@david-yj6uv]

I’ve been waiting to purchase a rubber b strap. I suppose I will shop elsewhere too. What a shame.

[@aupapp]

Thanks for sharing mate! I was on Rubberb checkout page but I decided to check some opinions before ordering the strap. Closing that window now.

[@aussieexpatwatches]

Good move imo!

[@GETAGRAIN]

Glad I found this video before I ordered. I was just researching and ready to place my order, my money won’t be going to Rubber B now.

[@Anonymouslyme1]

That’s appalling. Was about to order an orange one for my new Explorer II but I think I’ll get a Bark & Jack NATO instead.

[@kevintcy]

Nice one mate, saved me a few hundred bucks but lets be honest you picked that strap right out the bin.

[@aussieexpatwatches]

Shhh 😅

[@zemingli1704]

I just wanted to buy their watch strap, thanks for seeing this video...

[@anwarh602]

I was just about to buy a rubberb strap. Glad I found this video first

[@ViolinistWilliam]

Great video. Never buying a Rubber B after this. Terrible customer service.

[@rambodini]

I bought one for my Yachet Master! When it came in I was surprised by packaging! a 300$ strap didnt come in box 😂

[@rambodini]

also there is no sizing 😂 you should cut and size yourself!!!

[@ordinaryaussie4325]

Good on you for making this video mate, it just cost them my business.

[@raymondhernandez]

It doesn’t take many brain cells to just ship him a replacement strap ASAP. This PR mess is bad for business.

[@jvelez57]

I have to rethink about ordering an orange rubber strap for my Rolex Daytona, I agree with you. Everything should have been taken care of. It's obvious that it wasn't you ,by the video. I will purchase my band from someone else. Thanks for the video.

[@davidstorm2563]

Thanks for the heads up.

[@alexbizz]

They should call it Rubber F

[@aussieexpatwatches]

Good one! 🤣

[@FrankBrabec]

Thank you for this report. So much for that, I’m not buying one!

[@chulkcha]

Nice. I always thought they were overpriced items anyway so this confirms its a poor product with poor customer service.

[@abouazza]

Aliexpress sells similar ones for peanuts, and you can actually get a refund if it's damaged 😂

[@aussieexpatwatches]

Superior product direct from China instead of adding the swiss children into the mix.

[@saabgripen330]

I was thinking about replacing my Deep-sea stainless bracelet with a rubber b , but after watching this video , I am not purchasing this cheap garbage

[@glockman9c]

Just saved me $300. Thanks!

[@BigKeith510]

I will now not purchase this product. Glad I found this email during my research

[@VolkerReichmann-gy6ig]

Bad luck ! I ordered several straps ! I had never any problem with them. Thay have outstanding products in this market !

[@deanpike6476]

Thanks for this. As the public and consumer we should never stand for this. It’s a case of customer for life and in this case CUSTOMERS, imagine the goodwill a video of you telling the consumer of the great service and experience you got from them when they promptly replaced the strap. Very short sighted on their part.

[@aussieexpatwatches]

Absolutely!

[@dompellegrino2755]

What ever happened to customer service? Just got my 126660 James Cameron and earmarked Rubber B. Just going to stick with the OEM bracelet now.

[@rajkeshwani1003]

I added one strap to my cart and saw this video. NOT BUYING it anymore.

[@leonhuang4988]

I feel so bad for you bro! Thanks a lot for making this video❤

[@ChrisHonea]

I was just about to get rubber b for new skydweller when I stumble on the video…hmm think I will get a different brand

[@robertspencer6085]

They just lost my business. I was looking for an alternative for my batman. Thanks for the video. Saved me some cash.

[@aussieexpatwatches]

Glad I could help