Here is why you SHOULD NOT TRUST DEALERSHIPS... I CAN'T BELIEVE THIS.

[@raulgutierrez4923]

Typical dealerships, they’ll go far and beyond to get ur signature, but after that they treat u like crap

[@1nation919]

Money makes the world go round and that’s how dealers thrive!!

[@mikebower1999]

Not at all a typical Dealership, just a typical Ford dealership....

[@zvengeancezealot3540]

Raul Gutierrez that is why you do you research that includes A:the appropriate price for the vehicle B:near buy mechanic shops that are good and reliable so you can get your car inspected C:check reviews on dealerships (including how many stars they have and if they have more bad reviews on it don’t go their) D:negotiate price according to your research on the appropriate price for the vehicle E:If they aren’t understanding of a faulty vehicle walk away without putting your signature on it F:talk to someone on the phone before you get there and when you get to the dealership don’t tell them that you talked to someone G: check all angles of the car to see if it is aesthetically pleasing to your liking This is not in chronological order

[@destroystreets1023]

every dealership ever

[@jdigitalseven7]

Ive had exact opposite experience. Don Hinds by me has always been place I went to for parts, but when I was rear ended they took care of me with OEM parts. Eventhough my car was 17 years old, they still put oem parts on it. Because of so, I have recommended them to family to buy 3 cars from them. Also take my car there for any service that I dont want to do to my 14 GT. Not all dealerships are scum.

[@user-cy5ol3xl5y]

That dealership is full of bums and crooks! If you spend $30k+ on a vehicle that has a warranty, you have a right to have all those issues corrected!!

[@suazzz3070]

I showed my service advisor the video and he couldn’t believe it and he said it has to be fixed under warranty! I would push the issue

[@BrandonS55]

Take the car back to the dealership and ask for that same guy and when he comes out there ask “did you say that there was or was not an adjustment for the trunk?” And get his reaction. Please man you gotta do this😂

[@scatdaddy3922]

Hell yeah big viral video! Lol

[@MrDanielgarnica]

For reals he should

[@mikebower1999]

I would subscribe

[@mikobombz]

i would sub right away

[@zvengeancezealot3540]

- R E A P 3 R - he is entitled to do that because he didn’t buy as is.

[@kez850]

Wow man. They said no to the $20 bottle of paint, knowing damn well you have a lot of influence and that you'd be making a video on it. Not a smart move on their part.

[@DonnySRT]

"I cant hand stuff out for free" lmao that guy. You spent probably around 40k for that car, you're not getting anything for free. This guy was ridiculous, go to a different dealership

[@rje613]

exactly, let someone else who deserves it get the commission

[@DonnySRT]

@@rje613 They shouldn't be selling cars with defects!!

[@LukeMtech55]

I would never take my car there again.

[@dja93]

They're supposed to at least try and adjust it. Your car is under warranty. They just didn't want to deal with it

[@keianabanks4546]

I'm sorry that you have to go through that dude nobody shouldn't go through something like this regardless.

[@Wannna_bet]

I would notify your salesman.. That has helped me in the past... I would definitely switch dealerships for service.. They clearly don't want your business... SMFH

[@anonymjin3278]

ram rt what does SMFH mean

[@kingrevelation116]

@@anonymjin3278 It means Shaking My Fucking Head.

[@jeremies3612]

I find that happens often. Sales Dept does great but Service is garbage. I traded in a 2015 Scat Challenger for a 2016 Scat Charger. I bought 275 Perelli tires, same as Hellcat, from this dealership for the challenger. When I traded for Charger I asked them to transfer CAI and tires. The service manager said, they won’t fit. I told her they would as they are practically the same car and those same tires come on SRT. She said, “no they are too tall. See, 275!” I told her that is the width of the tire not the height. She said she has been the service manager for 25 years and knows what she is talking about. I argued with her as I paid for those tires from them. After all said and done she refused to put them on for me. I called and got a hold of someone else later and they apologized. Since they sold my old car already they had to put brand new ones on. I just wanted my tires put on. I didn’t ask for new ones but because she had no clue what she was doing it cost the dealer more money.

[@jrmt6531]

good for you Rush not to take the bull they gave you - moving parts on cars should not scrape paint in operation - they should have fixed it under warranty - you have more patience than most - love your channel keep it real.

[@mdmuscle9464]

Glad to see you were able to get the trunk adjusted, that's half the issue. I would contact ford customers service and file a complaint against the dealership.

[@deandrejones13]

Wow horrible customer service they could of done simple research like you did. Glad you got it figured out. Unfortunate that it messed up your paint though

[@JB-F10-M5]

Stealership 🙈🙈 as a consumer with the influence of this media platform this is your calling to see this through and hopefully stop this happening to others like they have tried to do to you✊🏼🇬🇧🤜🏾

[@rtdrod3484]

The Service Advisor probably went to UTI 💀 but I gotchuu habibi we’ll go later to my work and pick a touch up pen. PASSBOORR🤪

[@RICHARDHD]

I hope you don't promote that dealership anymore and never go back even though it might be convenient.

[@skybloom11]

Yup, service advisors are not mechanics. You could tell that guy was making it up as he went and was not willing to work with you. I'm guessing Ford would not be happy with his customer service.

[@joshb8209]

This is something a lot of people don't seem to realize... It's not a service advisor's job to know how to fix a car. That's why there are technicians.

[@thomasdee3119]

PS. Go and contact the GM at the store. Make an appointment with him/her and tell your story. HEADS WILL ROLL i.e. Service “Advisor”, Service Director, Technicians/Mechanics etc. Do it Bro, you were totally disrespected!

[@shamelcooper3251]

I doubt they LIED I'm pretty sure no one fucken knew about the trunk adjustment. Uneducated about the cars they sell it happens. It's a job to them they do it everyday very few of them take it as a passion or career and the same time the dealership should have classes to educate their employees on new features n how to be informed of those kinda things. So it's not their fault but I do understand your frustration and I like the fact that u researched and found how to fix it, that was incredible man. Keep being u doing u, n not excepting bullshit as an answer great job man, very honorable glad your solution was found and was as simple as adjusters great job man love u, peace n god be with u

[@ripesince88]

Not surprised. Swear I hate having to battle with dealerships when I go above to make sure I get additional warranties and referrals.

[@TjD__99]

Hey Rush, sorry about your experience with the service advisor. It's been my experience that service advisor don't know everything about every car that their manufacture produces. Next time you have a question like that, I would take to the Service Technician. The one's who deal with the vehicles hands on have more experience than those who just check in and check out the cars. Also don't forget to tough up the scratch so it doesn't rust.

[@RushShift]

He actually went and asked a techI just didn't include me waiting around in the video since it was about 5-10 minutes he was back there.

[@lucasbriones4531]

Exactly man!!! After you spent over 40K on a vehicle from that dealer and they cant offer you some touch up paint! Ridiculous!!

[@MechetheGoat]

Lmfao. No adjustment. These are mass manufactured vehicles. There's adjustments in almost every part off thats bolted onto the body.

[@zacharyevans5876]

Thanks boss for telling us about service advisors i've been through some of that stuff

[@matthewmajor5435]

That’s not just your Ford dealership/service department, I promise. It’s super frustrating and I’ve dealt with similar service.

[@Werewolf0216]

I currently have a 2000 Mustang and in the process of getting a 2020. But, when I got my 2000 back then, both doors were not aligned evenly...they were cattywampus between front and back fender. The dealer had me take it to a body shop where they fixed the alignment for free. As much as dealers are untrustworthy, still most would do something like this free for a new car you bought from them.

[@HorrorbleGamer]

Bro... I've set a goal to get the Mustang GT by next year Jan, but you're making me impatient with all those awesome shots of your car bro. Sorry about your experience at the dealership, either way your Mustang is looking great.

[@jesuskagubare2826]

the new cam is legit 💯💯

[@emmanueldipom7183]

What the heck. This is the reason that we have to double check for things like this. This is something that I have been seeing more and more.

[@Curiousjorg3]

I'm a Ford tech and I didn't even know this lol. We have a body shop though that deal with things like this

[@ryanelmore3816]

The dealership I go to is amazing they’ve even fixed aftermarket parts I have on the car for free

[@stangmann1521]

Not sure why but I had a very bad experience at an Auto Nation Ford in the Denver C.O area ! Even here in Austin Tx . I have to avoid, always NOT - taking my car to a dealer for anything and feel safe about the work they have done on my car !!!

[@kylezarraga7365]

I feel you man. Dealership suck. They put don’t put effort to solve or fix that needed to be done.

[@willkeen5010]

Really enjoy your videos. I have a 2016 V6 with a clunky shift into drive from Park or reverse. Brought it to my local dealer here in Ontario Canada expecting them to say it was normal and they said that someone had tried to balance the driveshaft with clamps! They said it is a known issue with the clunkiness and we are going to replace your driveshaft, very surprising

[@gt46convert1]

Hey Rush, I would stop going to that dealership. I don't even own a stang and knew you could adjust the lid!

[@marcosmedina9948]

I always recommend real car people get into the car sales industry because they know more about the car than usual dealers thus making better sales because then they can make the customers feel comfortable with buying the car there being showed .

[@Parker_Ralston]

I wouldn't blame the service advisors, I'd blame the mechanic who told him that. Service advisors always go to the mechanics if they don't know an answer to a question which is what he did, But the other problem whenever you want to do something he has to talk up to higher management. But at the end of the day the service advisor's just a middle man. That dealership just has poor management.

[@FastlaneHero]

Man I miss when u used to post weekly!!!! Ur old vids still bangers lol

[@ctr3turbo856]

Man if I was working in that dealership and I was an advisor I would be on top of that issue in a heart beat mustang's are a master peace. I would love to fix those beauty's.

[@megalodon760]

On my first *free* oil change my service adviser adamantly argued that my brand new 2018 Mustang GT needed only 8 Qts. Reason #427 of why you do your own work on your car. I only have a warranty for the electronics.

[@frehleyleadguitar]

I have not had good experiences with service departments. One example, I bought a used 2009 Ford F-250, it had the factory sync and 6 disc stereo system, the sync mode was not pairing with a phone, I showed it to the service manager, he told me the system wasn’t factory, and that’s the reason it wouldn’t work. I knew better, so I got online, learned that the system needed a reboot occasionally, just like a home pc. So I unhooked the battery cable, let it set for a few seconds and reconnected. The sync system worked fine. I went back to see the manager, he was pissed off at me wouldn’t acknowledge anything I had to say. There are many more stories like this I could share. If you are fortunate enough to find a good reputable service department please let others know, because they are very rare these days.

[@21JdmJosh]

That service guy needs to be put in his place, he’s so vague and doesn’t care, simple Also didn’t he said in the last video it was paint hard to match? It’s factory black for Christ sake how hard is it to match

[@coronagrindpoker]

JC Lewis Ford in Savanna, Ga does the same shit. Never want to deal with that staff ever again

[@1469hayduke]

Corporate needs to know about this. The service and sales are graded.

[@smithers4420]

Look how peaceful it is.... Beep boop beep boop beep boop 😂

[@jaymogul25]

Well you said the issue in the beginning "he's lazy" not a technician, he probably didn't even ask the technician if the trunk lid was adjustable, next time avoid that guy all together or try another dealership but don't be surprised if the service is crap.

[@midgettiger6389]

From my experience, dealers know absolutely *nothing* about the car’s they sell. They wouldn’t even know the name of the car they’re looking at if the name wasn’t on the thing

[@MajorGainz-704]

A lot of dealerships the service area suck big time, the one you went to is a good example. Spending all this money on something you think they would treat you better, glad you were able to get it adjusted 👍.

[@W1cK3dSiK]

Ford does not require prior approval on warranty adjustments. So no, he would not have to take photos and submit anything in your situation. I’ve worked at a Ford dealership/body shop for 10 years.

[@AlexLorenzo13]

Wow, I’m glad I am subbed to you because I saw that on my mustang too and I have the exact same issue, my car is white so you can see it pretty clearly but now I’m gunna fix it...thanks

[@SME5724]

You should of said all of this when you were there you made valid points … only after you got home.

[@johnbenischeck9812]

Hi Rush Shift, Let me offer some gentle advice: 1. Dealerships and /or Car Salesmen give "$50 to $100 per car" referral bonuses, which you should be getting. 2. You should introduce yourself to the General Manager at the Dealership to make him aware that you are a Mustang Vlogger with 221,000 Subscribers that has successfully recommended his dealership for business, which, of course, is advantageous to him. Tell him: Your subscribers have bought ___ cars from his dealership. Ask him about future referral bonuses .........and also talk to him about how you get special treatment when you bring your car in for service. They should be bending over backwards to keep you happy. Perhaps the reason that you are not being treated "special" (and you DO deserve this), is that the Service Managers and Advisors have not been notified how important you are to the dealership. Your demonstrated ability to bring sales to the dealership , and possibly also to their Service and Parts Departments, is hugely beneficial to them all. There has probably been a breakdown in (or lack of) communication. Ideally, once you communicate your importance to the General Manager, he will be aware and can communicate to his Managers and to your Advisor that you are due special treatment. I hope this helps.

[@ponce13qb]

Dealerships work in mysteries ways. The salesman nd sales managers are cool people but then u run into the parts department nd service reps who basically nvr want to do anything unless they get money.

[@chrisrose3915]

Well I had exactly the same thing but they agreed it was a warrenty issue. Panel shop was great and they aligned it and gave me a small bottle of paint. All for nothing though as dealer left the key in car and car was stolen - total loss. Waiting for new car from insurance - but I will now know how to do it myself.

[@hellkitty1014]

They're pretty ballsy, considering they know you have a huge KZbin following and can really show them for the liars they really are. You are SUPPPERRR patient(I'm learning from you 😂). They're treating you like this after buying a LOADED GT from them? Bastards! After spending over $68K on my new 2016 Hellcat, I had a terrible experience at Dodge dealer service dept. I left and went across town. Night and day in experience. Bought my Trackhawk from them as a result. I would let Ford know of your experience. They should know that this is what is happening to their customers.

[@MrMuffanga]

I think they were actually talking about adjusting the trunk. A lot of car do not have adjustments. Which is nice and not so nice at the same time. I work in an autobody shop. However your case was something different.

[@steve6429]

Part of the problem in the dealership service people don't always know everything about the car. The person you spoke with may just be dumb or inexperienced and didn't realize what was needed to fix it.

[@bill2fast143]

Go to the bait-and-switch dealer you went to the first time they probably have an awesome service area either way your car is under warranty you can take it to any Ford dealer to get it worked on

[@gregnorvs]

Damn that dealer seems out of touch with customers. The dealer I purchased from the owner came up to everyone of his customers and introduced himself with a business card and cell number on it. He was even walking around talking to customers in service waiting room asking why they here and how is the problem being handled. 3 times I visited the dealer all 3 times he was roaming around. His son is GM and he was also checking on customers. Class act they were.

[@JBWHITEGT]

My left side of bumper and the rear deck lid pony plate is not aligned and the plate even has cracks in it by the pony. The dealership said there’s no fixing the bumper n they were suppose to call me back about the plate. That was a month ago. Probably will just fix it myself when I shouldn’t have to.

[@Werewolf0216]

It used to be whenever you bought a new vehicle you get a tube of touch up paint.

[@BlackdogRRT]

@ Rush Shift get some Dr. Color Chip touch up paint. Stuff works great. I have a black GT also and use it for the chips i get on the front end.

[@MelloVisualsMedia]

dealerships are really scummy.. when i first got my mustang they said i could get my first oil change at 5k miles for free. then when i actually got it changed they said they didn’t do it anymore.

[@armandogomez2677]

His little “I can give you a packet of ketchup” comment pissed me off I didn’t even buy anything from him or own a mustang lol

[@motojgiveaways1451]

I used to work at San Tan Ford in AZ, so I’m very familiar with the attitude of service advisors. If I were you I’d file a complaint with the service advisor manager. Very easy to access person that is always on shift Monday through Friday at any Ford

[@ford4x4460]

Sorry to hear about your ford experience. Auto nation is the worst dealerships to deal with. They took a very special time when I bought my wife her dream mustang and made it the worst thing I've ever had to deal with. This will be fords downfall. "No customer service". Very sad

[@stephenlane2826]

Thats such a shame. They need to fire the service manager. Service should be over accommodating on new car sales. Or any sale for that matter.

[@moparlife5361]

"see if we have anything laying around" wtf lets use some paint laying around on a brand new car??? wow that dude is thee worst worker i have ever seen !!!! cant believe he is employed

[@osofast18stang54]

With very little time and research you can find out who the regional service manager is in your area, get a contact number for that person and speak to him/her about your service advisor experience. You will be surprised how his attitude may change the next time your there. You are absolutely correct he was just lazy, when he said he would have to take pictures and submit it you should have told him to start the process then. I bet when he thought he was going to have to do all that work he would have remembered that adjustment in the trunk.

[@Fingamyaz]

Should've told your subscriber to not buy the GT from them

[@OEMPlus]

that guy is completely unreasonable. a brand new car shouldn't have issues like this and if it does have issues it should be taken care of by the dealership... that's why they exist.

[@davidlee8179]

About like banner Ford took my '06 Ford mustang GT in for a diagnostic see why it had a miss they told me it didn't have a miss I see why they said it didn't have a miss they pull a shade tree mechanic trick a took out the air filter poured oil in the bottom of the air filter box for the oil to go through the filter and choke out to miss when when I check my filter and saw this I contacted them and told them what the mechanic had done said I would have to talk to the sale rephe's always out or on vacation he would not return my call they just screwed me out of a bunch of money Ford dealership for you

[@scottquintavella2224]

Rush...you really hit a home run on this video. Not only did you show and discuss the dealer issue..you fixed a problem that may creep up on just about any Mustang owner...with an easy fix. Please keep up the amazing work.

[@joehogan3699]

Not hating but this mustang seems to be a lot of trouble for it being a new car.

[@mhuggins5]

That is ironically part of the appeal, mustangs are a workers type of car Worker as in working on said car

[@khicks9543]

@@mhuggins5 I thought they were solid

[@ffailureeig820]

I worked at Autonation toyota left because of them being so crooked and now i work at carmax where it is completely different

[@Wooley689]

When a dealership does this, you need to call corporate, they do not like dealers who do this and they DO come down on them. Chevy dealer tried this mess here by refusing to service our car because it was not bought there, Corporate actually told them they would revoke the contract and take all the cars off the lot. if they had any more complaints, we were not the only ones being treated like this.

[@earvase]

Shocker a dealership Lying and not knowing what’s going on. And trying to get out to doing work that they should be taking care of.

[@Wolfstanus]

All modern vehicles have an adjustment. Even classic cars have a way to adjust a hood, trunk or door

[@senorpepper3405]

put 17k down on a new EcoBoost mustang from bommorito ford in hazelwood, mo. the passenger side rear quarter panel was misaligned pretty bad. noticed it when i washed the car for the 1st time. took it to them, they eventually aligned it better but scratched it when doin so. dude tried to tell me it was already like that. i didnt want to argue. it wasnt super bad. i have compound and polish. they didnt pay for my touch up paint either. but i didn't press it. if your gonna sit there and lie to me then i dont want you touchin my car. so i go to their competition down the road for service.

[@cptcosmo]

Notify Ford Corporate and report the dealership to them and their refusal to fulfill their contractual agreement. Say you'll sue if you get no action on this issue. They are in breach of contract.

[@coyoteguy2781]

Next time you go ask for a different advisor. This guy obviously is not very experienced at all. When he told you about the borescope procedure being too labor intensive he said that is what his technician told him. He should know better but the technician was feeding him a bag of bullshit. I am sure there are good techs there and good advisors also. I worked as a Ford master tech in Florida for 12 years and know this first hand. I would recommend you ask for another advisor and don't let the technician that worked on the engine touch your vehicle. Great content keep up the good work!

[@thomasdee3119]

You are right. The dealership and the service advisors are LOSERS. I would never do business with them. Pass on your horrible treatment to everyone so that their BOTTOM LINE begins to hurt. Thanks for telling us. Keep up the good work.

[@stephenwalker7721]

Just curious, what camera did you buy and what was the old one ? Video looks great with the new one 👍🏼

[@beaunelson6386]

Nuts that he would treat you like that. Definitely should switch dealerships!!!

[@CeeDeeLight]

And this is why I call them "Stealerships".

[@brandonstaples884]

Advisors won’t always have an answer with each vehicles situation. He handled it wrong. Sometimes the best thing advisors can do is explain your issue to the tech. Since it’s under warranty should have simply asked the advisor to have your car looked at.

[@white09stang]

I know you have a warranty. We shouldn’t have to do this, but I’ve learned to do all my research on the problems before taking my car in for service. That way I have paperwork to show the service technician how to do there job. Hope the helps! Sometime it’s easier just to fix it yourself.

[@Th3Mik3YP]

My 19 GT had a paint issue in the trunk as well, idk if it’s the same thing but in the trunk jam in the corner by the hydraulic, there was paint literally missing. My Ford Dealer tried the same shit so I went to the GM of the dealership directly to get it done.

[@PerformanceArt19]

I had the same experience with my jeep tj at a dealer in Canada. They sold me a rust proof and said if any rust shows up within 7 years they would fix. Sure enough within a year I see rust. I went to the dealer and they said " they is nothing they can cUse its old rust. The jeep was used when I bought it. So I said to them no mater when I come back for rust issues your going to tell me the same thing . Moreover, I said to them how can they determine old rust from New rust, when the undercoating that they applied cover the under carriage with black paint.... they had no answer American dealerships tend to be the worst service.

[@ricksgt2012]

Don't let them do this to you, report them to Ford and they will give you a case number for the issue. This happened to me concerning a tire warranty. I had a nail in it and they refused to replace it with the right tire. The issue got resolved after contacting Ford.

[@OscarRamirez-xn3dh]

I hate dealerships with customer service advisors who are like this and say no to looking into somthing that doesn’t take much work. Lazy and poor service man smh

[@JTEtheridge]

i actually have the same problem with my trunk. i had never noticed until you brought yours up so i think i’ll just do it myself but that is crazy how they wouldn’t do it themselves since it’s under warranty. i think that probable might be with the new GTs but idk

[@erickempis4126]

You have to spend 100k plus for cars to be perfect from factory . The car is under warranty from engine and transmission . Don’t be surprised if one of your forks from the manual transmission goes out. Your car will spend months there to be fixed....

[@mustangmarty8491]

Believe me, I've had problems with them also,once you buy the car after a couple of week's it's like they don't know who you are. Glad you figured it out. Would you still recommend a Mustang? 🇺🇸

[@theduffster9392]

If you want more customers referred n want to keep Rush’s business you certainly can give it to him for free n also fix the trunk issue. Hate dealerships after the purchase!! They always have every excuse available to avoid fixing the issue that they are responsible for!

[@RushShift]

Literally all they had to do was adjust this little bolt and I would have been forever thankful.

[@theduffster9392]

Rush Shift Exactly 💯. Customer service can be so painful now days! Have been through it concerning my 16 GT and also concerning my 17 Honda CRV

[@davidabraham6797]

I had a few beers in me when I watched this video and was like why the hell is it blurry at times, was going to call AA, then you said camera was old.

[@jaymionwashington4753]

@Rush Shift I don't want you to think everyone at the Ford dealership is not willing to help. Whomever that individual was did not have your best interest in mind. He was right about the process, taking pictures and submitting a claim to be denied or approved by Ford but in order to keep your business and people you send their way it will be dealt with by someone. If that person isn't aware, next step is salesman, if salesman doesn't work you go to your service manager. And by golly if that doesn't work hit up the GM. Most folks never make it past the salesman at my Ford dealer I work at because they get taken care of at that level. Good luck man. Keep at them, they will break.

[@Nitrodan73]

When I bought mine, they wanted almost $900 for GAP insurance. I told them I could buy it at my credit Union for half. They checked the price at my credit union and sure enough, they came down to $450. Ask stealership questions. They’ll nickel and dime you all day!

[@appleiphone69]

The service advisor’s job is to advise the customer how they can pay the stealership more for unnecessary or inflated charges.

[@edwardnunez1819]

Working in the dealership side of these situations are never easy, sales, detail, and service are all like sub companies in one building. Sales department can be great and service can kill the experience. Now AutoNations is very corporate base and follow everything by the book, buy local and family own dealerships better experience and satisfaction long term