RV Buyer says stay away from this dealership

[@LizAmazing]

🧲🧲🧲 LINKS 🧲🧲🧲 **If you'd like to be interviewed about your RV ownership experience (good or bad), email me at liz[@]lizamazing[.]com Or click on the email link under About on the channel page. 🚩Get the inside scoop before everyone else: -- www.patreon.com/LizAmazing 🔎 Debbie Bruening, Deb's RV Services and Inspection: www.debsrvservices.net/ 989.665.4131 Deb's KZbin channel: @debsrvservices 🛒 Liz Amazing’s Amazon Store: www.amazon.com/shop/lizamazing ***As an Amazon Associate I earn a small amount from qualifying purchases. You don't pay any extra AND you help support the channel. Thank you!

[@whitewoody1775]

Liz - Thanks for the opportunity to tell how we remain focused on Darren and all of our customers keeping them on the road camping. We hit opportunities like this head on as a family/veteran owned business and look forward to getting Darren in his happy place. Stacy Owner Unlimited RV

[@nomikaan]

Lemon

[@arc2226]

@@nomikaan No, for now I disagree. It might be later determined to be so, but the issue is lack of quality control / quality assurance at the factory and an incompetent dealer to address the punch list items. Anything can be repaired or fixed. All new RVs have punch list items, just like a new home. As long as there is not frame problems and the RV structure isn't leaning, it can be repaired. Electronics can be replaced and plumbing can be repaired. It would be nice to find all this out, before you depart the dealer or better yet, the factory.

[@sierradk]

I’ve considered buying a new motorhome to replace my 17 year old class A. But I’m so afraid of getting a lemon or one that has built-in issues. I have witnessed ineptness in RV service departments that have shocked me. One service manager told me that the manufacturers are shipping out rigs, with little, if any, quality assurance. Some manufacturers have instructed their dealers to handle the construction/design flaws. I think RVs are being made as quickly as possible, as cheaply as possible, using untested engineering and inexperienced workers. Regrettably, many dealer service departments are overloaded and using inexperienced workers as well. Fortunately, I’ve used KZbin videos to learn how to do my own repairs as well as I can and save myself $170 an hour for shop repairs.

[@Mach11976]

I so wish I would have made better decisions when younger, so I could afford a small one person camper. Oh well I live vicariously through you. So Thank you

[@ralphpond2121]

Wise choice, Liz, to put the owner and service manager on camera. After watching them for 30 seconds, my "sleazometer" was going off the scale. If they had been my clients when I did litigation for 35 years, I would have advised them to stay off camera (because of the way they look), and to buy back Darren's RV at full price to avoid the very bad reputation this video is doubtless (but justifiably) giving them. I admire your courage for putting this video into the public domain.

[@susanjannarone135]

Lol My sleazometer drives me to outfit a Ford Transit myself

[@myrnahermann7000]

The body language of the guy in the grey t-shirt would be enough for me. To sit there chewing gum and looking disinterested doesn't exude confidence in his work ethic. I hope your video Liz gets this gentleman's message out there and thank you for helping new buyers coming through.

[@65obie]

Gray shirt smacking his gum and making faces and the lack of eye contact from the red shirt as well as his excuses for repeated service fails says it all. Just because you sell a few doesn’t mean a thing. I hope this video prompts a change at that dealership. Totally unprofessional.

[@cblification]

I like when he was popping a pimple or picking at something on his arm

[@fastinradfordable]

Btw he ain’t chewing gum. That’s chewin tabaccy

[@fastinradfordable]

Also-chewing guy is in fact the father from corpse-bride!

[@grizztough4091]

lol, yes and then he is like picking at something on his arm.

[@thesmiths8071]

Not sure why the gum chomping sidekick was there. He doesn't exactly inspire any confidence in the company. The owner admitted the problems, but I suspect there is no real intent to fix the problems.

[@thosg1750]

The dealership needs to get rid of the arrogant looking dealership guy chewing the gum. One look at this guy and I would walk away!

[@IamMugs]

The one that looks like he's popping a pimple on his arm toward the end? 🤣😂

[@AGhostInTheMachine]

@@IamMugs I went back and looked...sure enough

[@billyhendoe4170]

The gum chewer looked pissed off, I wouldn't buy anything from that guy.

[@JoeL-re1dc]

100% agree. 1 second into the introduction, I was thinking, "that guy makes a horrible first impression"

[@Charles5494]

he puts me off also, looks like he thinks he is better than everyone else, just my observation

[@camrodger8638]

The customer has shown an unbelievable amount of patience with this dealership. I would avoid this dealership like the plague. Thank you, Liz.

[@TacoTomtheBomb]

Of course one should avoid this dealership, they are obvious scammers. Instead of giving an interview full of excuses the manger should have given an interview saying this how fixed the issues on the motorhome we sold our customer.

[@williambush7971]

The guy sitting there chewing his gum and shaking his head certainly looks professional.

[@carlosguzman443]

That's the first thing i noticed. He also looks very disinterested.

[@averagejoe9249]

In his defense, many people just feel uncomfortable in this type of situation in front of a camera. Could be just nervousness

[@ChristynO]

@@averagejoe9249 Even nervous people look interested if they are. When I get nervous my hands shake. I know to not to draw attention to my nervousness. This dude checked out. The gum chewing could have been self-soothing but not the attitude.

[@jenowen1492]

My husband and I own a campground in WI. We hear this all the time about dealerships. Once you drive off the lot, dealerships dismiss new owners.

[@BrianWaller-qe7gr]

I’m just amazed on how people continue to buy these things. You’re better off buying a bud and converting it. This is nothing new with dealers.

[@sheilawalford2709]

Wisconsin girl here. There is an rv dealer here that's buying up many dealerships. As I understand it, their operational policy's are causing the original, experienced techs to leave, forcing them to hire all newbies. This is a nightmare. Purchasing a covid unit is bad enough without throwing inexperienced techs into the mix. It would probably do you well to have an experienced tech at your location. Have a great season@

[@OntarioBearHunter]

Uh.. yeah that's the way every vehicle sale works

[@thequietman9464]

Yeah blue compass is just as bad. All the big RV lots care about is selling. They give a crap after you leave with it. Forest River has been good with my warranty issues. A smaller dealership took ownership of these issues and fixed everything. Stay away from blue compass

[@numberoneduchess]

I spent 30 years in marketing and my most important take-away from that time is this. "If you do a good job for a customer he will tell someone else about you. If you do a bad job for him, he will tell everyone." I'm sure this buyer has saved a lot of potential RVers a lot of useless trouble with his experience by telling his story.

[@Mike-01234]

Unfortunately some business models are such that selling is more important then customer service. One thing I have found is the ones that advertise heavily on the radio, or TV ones you want to stay away from. There is a reason they have to advertise so much to keep a steady flow of new customers. Had some flooring installed by a company that followed this model it started to buckle in less then a year. They advertised lifetime warranty after sending pictures to them they denied my warranty claiming it was my foundation was cracked. I started looking at Yelp and found 1000's of bad reviews. I posted one with pictures and screen shots of their denial of warranty. They called me the next day wanting to fix it all as long as I took down the 1 star review. I told them fix it and ill take it down but if it happens again it going back up. The power of social media is better then attorney's.

[@claym594]

I learned this before the internet. It’s even more true now.

[@rickallen6378]

I have worked in TV news for over 30 years and I have to say this video is amazing. I just look at those two from the dealership sitting there like a 60 minutes interview of some shady businessmen caught with their hands in the cookie jar. And I have to ask the question, "Would you buy an RV from these two?" My hat is off to you Liz for getting them to appear on this video. I know how hard it is to arrange something like this where the interviewee's are not going to come off looking good. And I have to give a small bit of respect to the people for agreeing to do it. Let's see where this goes.

[@LizAmazing]

I agree Rick. I very nearly did not post this video because the dealer and manager came off so bad. BUT my advisor reminded me that they knew they were on camera. I removed the most cringe-y parts with the manager. In their defense, the owner said neither of them are used to being on camera. I hope they learned from this whole experience and do better going forward. Stay tuned for the update!

[@ahava3838]

I have to roll my eyes that Stacy, the owner, is publicly extending an invitation and welcome for the buyer to return. As if he is saying "Hey, no hard feelings, bro. To compensate you for the nightmare, anguish and your loss of many hours of your life, I welcome you back to the nightmare."

[@fastinradfordable]

And at only $250/hr

[@mostlypeacefulguntraining]

and you can tell how much they care, because his head tech is there chewing like a cow over his shoulder while picking a scab on his arm as he says it. jesus, at least try to pretend to care for 5 minutes

[@hapaboy0808]

What a nightmare! These dealers need to be held accountable. You are doing a great service, Thank you Liz!

[@livingworkingoutsidebox]

The builders as well need to be held accountable for building such low quality

[@hapaboy0808]

@@livingworkingoutsidebox absolutely. In this case the dealer should've done right and taken the camper back and then in turn called out the builders for their shoddy workmanship and quality control and work directly with them to fix the issue. What happened to Darren is inexcusable!

[@Dave-or6ln]

Stacy is gravelling on camera just because he got caught treating a customer very poorly especially when he thinks the customer will do nothing but take it. The dealership should have stepped up 5 min. after the first phone call. For the owner of the RV to have to leave messages all the way up the food chain, all the way to the owner, Stacy, without a response is totally unacceptable and there is no excuse for that kind of treatment. There needs to be a Lemon Law applied to the RV's and the RV industry so if they can't fix items and accumulate 30 days or it comes back to the dealer 3 times for the same issue they have to buy it back for the purchase price. It works with automobiles. Used to be that when you bought a car or truck you had to take it back to a dealer with a punch list of things to fix. Not anymore. The manufacturer pretty much makes sure it's 100% before it goes on the transport. Out of the last 3 new trucks and 3 new cars we purchased, not one of them went back for warranty items except if it was for a recall safety issue. You think I'd step foot in Stacy's dealership just because he's a top 50? Not a chance, I'll seek out the small dealership or mom and pop business that appreciates my business and willing to bend over backwards. Years ago I bought a brand new Skyline Ind. Aljo travel trailer that the manufacturer failed to seal a bedroom window, which allowed water in, got the bed soaked, the carpet water logged and one of the wooden cabinets soaked. I took it to the closest dealer, 85 miles away, and after a week they pulled the window and sealed it telling me Skyline wouldn't allow them to do anything more. I called Skyline and they were very apologetic over my treatment, sent a truck the 800 miles to my house to pickup up the trailer and take it back to the factory and delivered it back in about a week with a completely new bedroom. It's too bad that manufacturers like Skyline closed up shop and we have the type of RV industry we have now.

[@scottballantyne2904]

They have more excuses.

[@doctorkayak]

Exactly what service is she doing other than complaining! That's why I'm divorced!

[@JamesChristie-ef7wn4mw3p]

20 years ago, in 2003, I had to sue the dealer where we bought our first new travel trailer. The owner lied over and over in court. If I hadn't been able to back up what I had done with faxes sent to the dealer, I have no don't I would have lost in court. As it was, the owner got caught up in his lies and I won. It took a year and a half to finally get the major defects to our trailer properly repaired. Your effort to expose useless dealers is a wonderful thing.

[@LizAmazing]

Wow, what an ordeal. So sorry you went through that and glad you won in the end. Thanks for watching this video, see you in the next one in this series.

[@tommyg.9069]

Wow, he is very thorough & accurate. This dealership thought he would eventually just go away. However, he documented everything & really held the dealership accountable. Good for him.

[@LizAmazing]

Yes! Darren did great. I hope the dealer learns from this. Thanks for watching

[@kevinmills5293]

@@LizAmazingif Stacy hasn’t managed to provide a good service in all the years he has been trading, he never will.

[@luigivincenz3843]

I always document and record EVERYTHING, esp. for legal purposes. Even phone calls, as if they have the right to record you, the customer, then what's preventing you from recording the conversation with customer "service"? I sell on a certain ecommerce platform and I have removed neg feedbacks rightfully so, because customers claim this and that, and I record the packaging process so I always win. Like my lawyer friend tells me everytime, "it's not the truth that wins in court, if is what you show as evidence and prove in court that counts".

[@scotta.ellsworth3766]

Wow, this RV dealership has an excuse for everything. I was waiting for them to just admit failure to the customer with an apologize and fix the issues but that never happened in this video. Dealerships like this will always remain strong to their cheap tactics until word is out and customers buy elsewhere. Liz, you're making a difference in the community and I always enjoy your videos. Be safe and God Bless.

[@feliciahazelton754]

He did finally apologize and I think this might have been a wake up call for not only the dealership but for the manufacturer too. I can see where both were at fault.

[@johnspooner4128]

Yah how bout the goon sitting there chewing gum..LOL!

[@scottmichaels12]

@johnspooner41284 Yeah, that guy was putting off some seriously shady RV sales guy vibes. If this is the “number 2” guy at this dealership, I wouldn’t walk, I’d RUN from this dealership.

[@ernie7065]

do not buy here if you read these notes and watched Liz's video.

[@ernie7065]

The more you watch the more angry you become.

[@cherjohnson5807]

I took my RV into camping world, someone knelt on my plastic water supply and cracked it, did not admit it, would not take responsibility for it🤬🤬

[@CanadianHorrorGeek]

Wow, during this entire video, my husband and I kept looking at each other saying, “that sounds awfully familiar!!”. I’m so sorry for what Darren has had to go through. I have to give a huge shout out and thank you to Liz for shining a light on the rv industry and looking for some accountability and customer service!! You’re an amazing lady Liz!! ❤

[@2424byron]

Thanks Liz for using your channel to help this man. Nobody should have to go through this especially being brand new!

[@LizAmazing]

You are so welcome. Thanks for watching. It was such an ordeal for Darren...and it's not over yet.

[@weldonlong6663]

LOL. Service Manager so disinterested in this. There's your sign.

[@TJ-StangDSGMach1]

That Dealership AKA Stealership got called out and this needs to happen More often because this has been going on way to long. Darren is right wash your hands of that Stealership. The Stealership has fell on Deaf ears with his apology to Late to Little. Thanks for bringing this to the RV Life Community . Great Job Liz.

[@LizAmazing]

Thank you so much, TJ! Stay tuned for more, and thanks for watching

[@mesnkc]

Couldn’t help but laugh at the service manager (I’m assuming that’s what he was) chewing gum and picking at his forearms 😂 didn’t help at all.

[@LizAmazing]

I know it. I'm hoping they learn from this and do better. Thanks for watching.

[@janjackson7732]

...gag... :D So much for the professional front..

[@mulinzhan4167]

His name is Daryl, and his other brother is named Daryl, also.

[@65obie]

Yeah Bubba smacking that gum and picking his scabs… lol

[@mitchellbarnow1709]

@@65obie I’m sure glad I’m not eating dinner now Mr Barrow! 😊

[@RandyK1ng]

"I feel like I'm shining a light on the RV industry", says Liz. TURN UP THE BRIGHTNESS. WE NEED MORE OF THE AWESOME WORK YOU'RE DOING ON THIS CHANNEL.

[@rosemarydoran9907]

I would be reluctant to buy a Forest River RV of any kind.

[@bounderchris]

Same here, it will be a forest River by the time the leaks come

[@duchess0816]

I totally agree, after our last Forest River rv, we would never buy another rv from them.

[@LizAmazing]

Good to know. Thanks for this, Rosemary!

[@earlhunt2815]

The only manufacturer for fifth wheels I would buy from it's New horizons out of Kansas City.

[@robertyearian227]

I would never buy another forest river our last one was forest river something broke every time not every other but every time we took it out

[@karlknocker7007]

LIZ...did you look at the faces on these two guys from this dealership.Chewing gum and looking like somebody had done them an injustice.Thank you for naming them.They suck and i would never buy an RV from them ...actually i would cross the street to avoid them.Thank you so much for showcasing whats wrong in the industry and the dealers that suck.

[@LizAmazing]

Yep. I am just hoping that they learn from this moving forward. Thanks Karl!

[@barbwire65]

The 2 men were looking down way too much

[@garyhoward3123]

@@jamesrichie4914 did I write that? Oh my. Need new glasses.

[@michaelgutkoski6584]

Agreed, the gum chewing was over the top.

[@Judy43070]

Outrageous

[@MCtravler]

Congratulations! You people have totally talked me out of buying an RV of any kind. I’ll be roughing it in hotels and lodges.

[@constanttraveler]

Lemon lawyer Steve Lehto advises never to buy an RV

[@michaelfinley9988]

@@constanttravelerhotels and lodges suck as well.

[@timthompson8297]

If you buy an Arctic Fox or Lance,you are likely to have no problems.

[@MCtravler]

@@michaelfinley9988 I never had a hotel room leave me stranded on the side of the road.

[@averagejoe9249]

I would buy a very small, inexpensive travel trailer. I couldn't imagine spending over 100k for a huge pile of junk.

[@thejudge1445]

Warren Buffet (I believe he owns Forest River) should see this post. Word of caution to all buyers: if you ever meet a service mgr who constantly blinks, chews gum like a football coach and looks so disinterested- RUN away>. Liz these types of posts are the only way to force change in this industry. GREAT job. The y need to all act like auto dealerships and we need laws to assure and hold them all accountable. So sad..Good Luck to the owner..

[@lifuchs1]

I was going to comment also about the body language of the "service manager". Appears he could have cared less. It will be business as usual once the camera is turned off.

[@FreyjavanSiren]

Forest River is MY absolute nightmare!

[@kellysmith5521]

I'm glad someone else noticed how dis-interested the Service Manager was in all this! The owner seemed earnest, but you go to see what the frontline thinks of all this, could absolutely not care less.

[@just.bob.j]

@@kellysmith5521 the owner probably has a few hundred thousand dollars invested in this business and the service manager probably can't wait to get out of there and move onto his next sucker to get a commisiion from.

[@mountainman5025]

Yes, because WARREN SITS AT HOME WATCHING KZbin ALL THE TIME.

[@timaz1066]

It’s so sad what Darren had to go through to bring light to something that has probably been going on for a very long time and it seems the dealership is just coming forward because they got caught.

[@edwardyudkoff7137]

Probably??????

[@RHodge317]

This dealer owner and his "sidekick" is nothing but excuses, I'd never buy anything from his dealership.

[@roll-nblessed22]

It’s almost nauseating watching him give excuse after excuse. Oh and also shift the blame to the buyer and basically everyone else but them. Yuck 🤢.

[@darrenwander]

LET'S START THE REVOLUTION LIZ!! Thanks for taking the time to share my story. It's great that both sides were told so people can make their own decision. I hope Unlimited RV can make changes and become a dealer that people can trust, but all my experience with them and the proof I have provided suggests otherwise. Stay safe and happy travels Liz!!!

[@LizAmazing]

THANKS DARREN!!! You are a KZbin star now, hope you had a watch party! I so appreciate you telling your story, this video has already proved to be helpful to so many people! Let's hope Riverstone does it right in October. See you out here after that!

[@whitewoody1775]

Darren - Thanks for being a customer of Unlimited RV. I hope your camping trips I’m September have a lot of golf and relaxation. Let me know how the trip back to Riverstone goes and anything else my dealership can do to keep you camping. Stacy Owner Unlimited RV

[@Luv2flyMD]

@@whitewoody1775 Stacy, I think all of us watching this video saw your sincerity and genuine concern for your customers! We look forward to seeing the changes you promised to institute within your service and sales departments! Best of luck in the future!!

[@Milesco]

​​@@Luv2flyMD I dunno....talk is cheap. Anyone can look really earnest and say "Gee, we're sorry...we promise to do better next time!" Actions (or inaction, as the case may be) speaks louder than words. "Unlimited" had *_many_* chances to render good customer service to Darren, and they blew *all* of them. Including multiple emails and phone calls that weren't returned. How difficult is it to return an email or a phone call?

[@sunsetatshabooms4558]

@@Milesco agreed. read all the 1 star reviews on google. many of them just like Darren

[@janscott821]

Thanks Liz for what you do! RV owners need to hold all manufacturers and dealers accountable for the products that are being produced and sold. RV’s are very expensive and some of us have saved up all our lives to buy one. If mine was not working most of the time I’d be devastated. My hubby and I want to purchase one by next January but are totally afraid to spend the money due to quality issues. Please, those of you who have great units please let us know the brand so we can get on the road. Thanks to all🤗

[@LizAmazing]

Hi Jan! Join the Facebook group for the brand and floorplan you are interested in. Ask all your questions there to find out the real scoop before buying. Happy shopping and thanks for watching!

[@christinesilva2034]

my advice don't buy one with slide outs. think like this ,your rv is subjected to hurricane force winds and earthquakes every time you hit the road . if you buy a rv you better be a mechanic or carpenter. just sayin good luck.

[@robertbarron7017]

If it were me, after seeing all this STUFF....I would either buy a relatively inexpensive (and small) camper van, or a teardrop trailer, and go from there. From what I can see about RV's.....they seem to come with more issues than the archivist at National Geographic. When you are a lover of simplicity like myself, so many things in life are simple.

[@jshoota19ify]

​​@christinesilva2034 100% correct. I've said the samething. I own a Forest River Hybrid with opposing slideouts for 4 years. No problems....yet, yikes. Knock on wood. Slideouts are nice but that's just one more mechanical issue to break down. My next and final one most likely will not have slideouts...another suggestion, get that extra protection under the wheel wells. Tire blow outs are trailer killers.

[@Kjack2023]

Every time I think about buying a camper trailer I watch these videos and change my mind. I save $$$$$$ and sleep very well. Thank you!🙏

[@zcg3]

I want to sell you my RV. I promise to fix it AFTER you give me your money.

[@elizabethrasmussen2903]

Absolutely! We have wanted a RV for a few yrs. No way! These are shady to say the least.

[@jennifer1996xxxx]

Hi Liz 😊 thank you for the great video! I have a feel-good story concerning my RV purchase. When my class c RV was stolen back in January, the whole team at Bish's RV in Junction City responded right away and assisted me with all the necessary paperwork. As a full-timer it was a big deal to lose everything you owned at one time 😭 they came through every time the insurance needed paperwork, and even texted and called to make sure I was doing okay. They stayed in communication over the next 5 months and when I was ready, they were there to assist me with a new RV. I respect their guidance and support. ❤ Sending you love! Jennifer

[@larryk3986]

Good to know!

[@vtjmproductionsusa2390]

The Man at the dealership is lying. Watch his lack of eye contact while speaking. Great video! As always Liz your videos are always educational and you are always helping. Thank you for this fantastic channel with all the great knowledge and advice that you give.. A Ten Star Channel ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

[@LizAmazing]

Awww, thanks so much for your support! I really appreciate you being here. Feel free to share this video. Enjoy the rest of your weekend and see you in the next one.

[@dereknbanjo]

Exactly! No eye contact even with a camera.

[@dpl2617]

Just noticed the uninterested gum chewing guy, was picking at some bloody thing on his arm (18:20) 🤮 With out a doubt the biggest joke I have seen yet, disgusting.. Actually waiting for him to start picking his nose 😳 That video by the dealership tells you everything you need to know about them. Stay far, far away !!!! Thank you for exposing this dealership...

[@davidpage3893]

He was so bored I am surprised he didn’t pick his nose.

[@retiredandfree96]

Best video you ever did and thousands of us can relate. RV dealers suck.

[@cindyfavorite195]

Ours was pretty responsive and is good about keeping in touch, and the tech was very helpful and shared with us that he had eight years experience and shared a lot of information about the process and realistic expectations. The salesperson often sets up the shop guys, and they take heat for empty promises, especially when a part is needed. I’m so sorry for the experience of this poor guy.

[@stevesmith5140]

The assistant looks real interested and sincere in the interview..

[@LizAmazing]

In their defense, they were not professionals, not used to being on camera each week. But still...I was also a little dismayed. Thanks for watching

[@jsd354]

This buyer has incredible patience. I had a pull behind for 11 years. All the memories of those 11 years started coming back to me listening to this story. I’m so happy to have excited the RV World to never return.

[@sheepdog401]

Wow. This Dealership sure has a lot of things to "apologize" for and I got tired of listening to the dealership employee continually stating they missed the mark. How they are the number one dealership is beyond me. Service only matters when things go wrong ! It is obvious that this dealership operates on the hope that things go good because when they don't you will be left hanging !!!!

[@LizAmazing]

Yes, so frustrating. I feel so bad for all that Darren had to go through. Thanks for watching.

[@SnapCracklePapa]

How are they #1? Easy. They lie.

[@JamesCurtis-sf7pf]

Geez if they are #1 I hate to see the rest of the dealerships in Missouri !😊

[@catspaw3815]

I feel that the only reason Stacy did the interview was due to all the exposure this story was going to get as a result of your channel, Liz. Unless you personally witnessed the big sit-down he had with staff, I have my doubts about it actually happening. And his gum-chewing assistant back there looked pretty bored

[@krystenburkhardt-hansyn]

Yeah the gum was a definite no.

[@LizAmazing]

I actually cut out some of the scab picking bc it was so cringe-y. Thanks for your comment, and I truly hope the dealership learns from this.

[@ceciliapetrowsky2572]

Yeah, his sidekick looked like he was forced to be there.

[@whitewoody1775]

We have and will continue to meet with our team, that’s what winners do. Lose a game, get back up, win the next one. Stacy

[@whitewoody1775]

I’m glad Jason as there. He’s my technical expert, can’t know everything. Sorry the gum and such was distracting to the viewers, we don’t do interviews weekly like the pros.😎

[@chrisfuller2991]

Glad this showed up in my feed. I've never owned an RV, I've thought about it, and now I never will. Thanks Liz!

[@ronbrown4551]

This actually sounds like a lot of car dealers. You're their best friend while you're buying the car, by the next day they don't know or care who you are.

[@rdrindy]

Thanks Liz for your empathy. RVers really need this kind of help. The exposure to dealerships is priceless and very needed They need to be held accountable. Keep up the good work!

[@LizAmazing]

Thanks so much for your support, Rusty! See you in the next one!

[@fastinradfordable]

Rv’ers need to know what modern junk built for suckers is when they see it. For the price they pay you could have a real RV built from a old greyhound that could last for 75years with good maint.

[@hollowdog9049]

The cud chewing is awesome.

[@CCaudits]

Thanks Liz for sharing this video. I'm going to definitely stear clear of Unlimited Rv in KC. It drives me crazy when people don't respond to emails or even phone calls in a timely manner. Spending thousands of dollars on a camper that has problems a day or two after delivery is uncalled for. The dealer should be a shamed of themselves. No excuses.

[@Christinerb1218]

I am so disgusted with RV dealerships these days! It always seems it's the customer's responsibility to avoid being screwed over, as opposed to the dealerships being held accountable when THEY do in fact screw someone over. My husband and I just purchased a brand new Jayco Eagle from a local dealership, went through it while it was still on the lot and had the typical punch list of things we'd like done...i.e loose molding, adjust door, tighten pantry door screw...nothing major. We signed the paperwork to get the ball rolling and went to pick it up 2 days ago. I live in Massachusetts and they do not allow temp plates, so therefore we had to register and insure it before we could take it home.. It was essentially ours at that point. During our orientation, we noticed some of the items on the punch list were not done.... no big deal as my husband said he would just take care of them himself. During the orientation, we also noticed a discolored LED light above the sofa. We asked if they could replace it, which they agreed to do so. We also expressed our concern of a possible leak causing the discoloration... They assured us it was probably condensation from the AC. Ok, we accepted that explanation as it was pouring rain the whole time we were there, and we didn't witness any leaks. We accepted the RV and drove it home. By the time we got home, it stopped raining so my husband wanted to climb up on the roof to check out the solar panels. As soon as he got up there, he noticed something severely wrong. Footprints all over the place and a very large soft spot by one of the AC units, along with rippling and delaminating. Upon further investigation, he noticed a large amount of silicone sloppily placed around the AC unit. He is a builder and knew right away this was trouble. This was due to a leak and the integrity of the roof was damaged and it would have to be the same. Not to mention possible mold due to the fact that this had to have been an ongoing leak. This type of damage doesn't just happen in a matter of days. We immediately notified the dealership, it was after hours, but they did reach out to us the next morning. They told us to bring it back so they could investigate the situation further. My husband is demanding a replacement RV or our money back. We are still waiting to find out what they are going to agree to. It may be a long shot, but they clearly knew there was an issue with water damage and tried to put a bandaid on it with a glopping amount of silicone. They deliberately and with intentional malice tried to defraud us and were hoping we didn't find out. They agreed that this definitely didn't happen in the two hours we had the RV.... SO finger's crossed we come up with some kind of mutual agreement with this situation. We certainly didn't agree to a reburbished RV when we signed the contract. Not to mention how much it will devalue our brand new RV! I'm so upset about this.

[@PhilChavanne]

Oh the patience of this great customer! You deserve respect just for this, Sir.

[@patti3566]

I'm glad you're putting videos out on this subject. I think people need to do as much due diligence on the dealership they purchase from as they do on the make, model and floorpan when they've decided to purchase an RV. The dealership is the ultimate make or break for me.

[@LizAmazing]

Thanks so much for your support, Patti! Glad to have you here. Stay tuned.

[@sandras1524]

I should share this video with the dealership we bought our rig at. We also failed to get an inspection and they were just as unresponsive to us. They were in the process of being acquired by Compass RV and it seemed everyone was being repositioned in their job responsibilities. Of course that, and the local RV show, was their excuse for ignoring our emails and phone calls. Call me nieve, but you don't need an inspection when buying a car and it's illogical to need one when buying an RV. Then again, you get one when buying a house. Where do we draw the line? I'm not a big proponent of government intervention, but something needs to be done in the RV industry and the RV components industry to make them accountable for quality control. Big Truck Big RV once did a video about people's claims that RVs are junk. He was very defensive of the manufacturers. Ironically; his next new, high dollar rig was fraught with quality issues. I'm sure that was a hard pill for him to swallow. Maybe it's time for a class action lawsuit to bring accountability to the industry. Thanks for such an informative video, keep them coming.

[@LizAmazing]

Thanks for the support, Sandra! I sure hope this series brings about change. So sorry you also went through a frustrating time with your dealer. Have a great weekend and thanks again for your kind words.

[@terrykoehler694]

Unfortunately this is the case with most rv dealers. Although there are dealers out there that want to make things right there are many more that don't. I have had a similar experience with my dealer. I had to go directly to the manufacture to get results. I was told to do so by a parts person within the dealship to call the factory because I would get no where with the owner. This was a faulty slide roller issue that destroyed the pre-engineered wood flooring. The unit was still under warranty and the dealer would not repair it. I wouldn't trust any dealer.

[@arc2226]

Thanks Liz! You are addressing a very major issue in the rv industry That they themselves are hurting and encouraging deterrence of future purchase. Unfortunately, Darren's story is typical for the RV industry nowadays. I bought a Grand Design Momentum toy hauler in February of 2022. I am still chasing warranty repairs that were submitted over a year ago and are still not done. The dealer is the main issue. They are over their head, can't keep appointments, can't perform the work in a timely manner. I drop my rv off for work, it sits on their lot for a month, before they even look at it, then get approval from the manufacturer, get parts ordered, then wait my turn for time in the bay. I've left my rv at their place for months at a time. Just like the dealer for Darren, they are kind and admit their shortfalls, but so what?!?! That is all just talk! That gets old. It cost us, the owner money and lack of using our rv. It is inexcusable and incompetent. I've dropped my unit off several times, which by the way is a 120 mile round trip each time. I guess their strategy is to wear us out so we will go away. Well, I'm just about there. Like Darren, I've had to troubleshoot my own rv, which I don't mind doing and expect to do it from normal ownership of owning an rv, but why should I have to do it for a brand new rv? I'm tired of talking to people and ready to move on. Just send me the parts and I'll make the repairs myself. And, I never plan to go back to my dealer again once I get these last few issues resolved.

[@LizAmazing]

Yes, that seems to be their game plan. Wear you out, make you lose your rig for months. So very frustrating. I am sure hoping my video brings about change. I also want to highlight the good guys and reward the ones who are doing it right. Thanks for watching and stay tuned.

[@charleneheiland8803]

Thanks Liz for your care and concern for others. How do you locate a qualified inspector and not end up with someone who just says they are ?Peace ,health and happiness to you always.🥰

[@LizAmazing]

Hi Charlene. Go to the NRVIA website. Next, read reviews of the folks that are on that list. Then call and interview them to get a feel of what kind of service they provide. Thanks for your comment!

[@debl9957]

01:20 RV dealer/owner: "Just making sure we're listening and doing everything in our power to take care of (the customer's issues with his new RV).". Expression of Service Director at 01:23 is priceless.

[@donaldlajeunesse1455]

Good video Liz. Horrible dealer experience, I agree stay away from this one. They make the argument about personal and lack of communication but they got his money and walked away. Glad they were exposed. I hope that guy gets it done in Elkhart. This is a great way to get the word out. My question is when is it going to stop?

[@h5mind373]

Easily one of the best- and most critically needed- videos you have done to date. Thank you for alerting future RV buyers about the importance (again) of having a third-party pro examine anything you're buying- new or used.

[@TheByard]

To buy a new rig with all these problems and then be told they would not be looked at for months is way off customer service. I bet the guarantee didn't stop while the buyer waited, or is that part off the plan. My nephew is a mobile caravan mechanic in the UK, his dedication to customers is way above what I just witnessed on the video and he doesn't even sell them the vans. He has turned out at night to get a problem sorted so the folks can leave in the morning. The police call him to broken down units because they know he'll get them going and off the motorways system.

[@wendybenson5903]

Liz, I appreciate you giving both sides of the story in a very fair and equal manner. I'd love to hear about other's experiences good and bad. Especially the good! Like, point us in the right direction! 🤣💛

[@LizAmazing]

Yes indeed! I will be doing more and definitely want to highlight the good. Thanks for watching and commenting, Wendy.

[@markbell7226]

Great idea doing this video, however I can guarantee that owner looked at how many subscribers you have and thought it would be a good chance to redeem his dealership. I couldn't help but notice the guy next to him chomping on his gum during the interview looking like he could care less. That would be the guy you have to deal with to get the repairs. NO THANKS!

[@LizAmazing]

Yeah, I hear ya. I am hoping they learn from this incident and do better. Thanks for watching.

[@DavidSmith-vd1zv]

I have a 2022 Coachmen Beyond 22D that we bought new back in 2022. I bought it at a dealership in Buffalo NY and I live in Alaska. We have had a few issues with the plumbing, screen door, and the Firefly system. I have been able to get service information from Forest river and I have repaired all these issues myself. The nearest dealer in Anchorage won't do any service for me since I didn't buy it from them. I'm retired so I enjoy learning the details of the system and working on it myself. If something major happens then of course I would seek out the chassis manufacturer (Ford) or make Forest River work with a local RV dealer for the repairs.

[@danrandall794]

Holy crap you nailed it perfectly!!!! I also give the dealership credit for coming on camera. With that said problems start at the top. No one cares how many units you have sold or any of that nonsense. I would have liked to hear how they screwed up and that he is sorry not a word about new people, funerals and whatever else the excuses are. Now he did take some responsibility it was with those excuses and that he has talked to people. Those service departments have a tough job BECAUSE the manufacture puts out substandard products. Pre trip inspections by the dealer should show almost next to nothing. My first career for 20 plus years was as a Service Manager at car dealerships. These problems that this poor customer experienced didn't start with him I can guarantee that the red flags were obvious and OWNERSHIP either wasn't aware or didn't fix them. Liz great job and I sure hope you have started a revolution. Forest River also needs to be held accountable as you are well aware.

[@kathyline11]

Wow Liz, you are on a roll! You hear too many horror stories about problems with warranty service across the whole RV industry, and it seems like until they are called on the carpet by exposure to the masses, does anything get done! great job again Liz

[@LizAmazing]

Thanks Kathy! I am glad to shine a light on this for sure. Glad to have you here and your support!

[@WyMustIGo]

FYI for anyone buying big... Many State and National Parks limit some campsites to RVs less than 27 feet long. This is why you see a lot of Travel Trailers that are like 26 feet 11 inches long. So a 45 foot RV is certainly nice, you might be limited if you ever decide to go a specific National Park.

[@pattie5267]

I'm so glad I found this video. I have not gone camping for decades. My husband has been going through chemo since July of 2020. He has to be very careful about his health. He bought our RV (a 2023 Jayco Redhawk SE 27N) so we could visit family. When we went to the dealer to buy and pick it up, we had to have someone drive us there. After getting there, a person took us to show us how to work the RV. The first thing he showed us was the generator. It didn't work. After that, my brain was not functioning properly with problems already, and looking at going to pay that huge price at the office. We had paid to had the ceramic coat put on the RV. The passenger side was all funny looking dried droplets. We also paid to have the camper cleaned (I am allergic to the sawdust) and to have the coating put on the furniture. There was sawdust all over. The windows where not cleaned. You could see big dirty strips. I understand about streaks. I can't get those cleaned. But these big spaces that were not even cleaned were disgusting. After purchasing the RV, they kept it 2 days to fix those things. I still don't know how to use the RV. I was told it had the waste water flush. It does not. The kitchen drawers are sliding around when we drive it. We used it once so far. I don't even know where the water filter goes. 😢😢😢 When I asked the dealer about how to learn to use it, I was told to go to KZbin! I think the Jayco builder needs to do better workmanship. They are cheapening it down, Our RV did not even come with a ladder to get to the bunk. 😢 The seats for the table slide off when we drive. I did buy velcro strips and those stay in place. The dealer did try to help but I believe they are so busy they can't keep up. The dealer is over 1 hour away from us. My husband can't drive that far. So I need to have someone take me. I am still afraid to use it. The booklet that came with it is useless, For example it says to call your dealer to find out the size of your water tank. WHAT? This booklet is made for so many different types of Jaycos that it doesn't make any sense. We did not have someone to help us purchasing nor someone that knows about how to work it. We did finally get to see our family for the 1st time since 2018. ❤. I miss them terribly. My husband feels bad because he can't help me. I feel bad because I can't figure this stuff out. I hope you can help people with things like this. No fun camping this year. I don't know how long mu husband has. He was terminal in 2020. 😢😢 Sure didn't want added stress. Thank you.

[@LizAmazing]

Oh my goodness. So sorry. Join the Facebook group for your make and model. Post your questions there. You should be able to find lots of people willing to help. Best of luck and hugs to you and your hubby

[@laurakilmer8652]

Thanks Liz for exposing these terrible sales and service people.

[@wildernesshermit]

Another great one Liz. I'm not buying anything the owner says and as others have pointed out just look at his service mangers attitude. If memory serves me correctly, Forest River products are unfortunately very poor quality. Thanks again Liz for helping this consumer and all who watch your 'Amazing' channel.

[@Meandmy2Vs]

Just awesome how you helped this man out with all the problems he had with the dealership. Thumbs up girl!👍😎

[@rayduke7433]

Great video Liz. I feel horrible for this guy. I have my own headaches dealing with RV dealers. Most appear to be crooks and have no morals!

[@kentchen9625]

This channel has great potential to benefit all RVers. Great job! We need channels like this.

[@aryprice2621]

Liz this is a great video!! I had a very bad warranty experience with General RV in Dover FL. Numerous times no one would answer calls, text messages or emails. I wish I could tell my entire story but its too long to post. One of the worse things was once they finally would comunicate and we arrived at the Dealer in person they would be extremely nice probably so that you wouldn't explode and put them in their place. Extremely frustrating!!! I would NEVER recommend General RV from Dover FL. Remember sales is always great. Warranty NOT SO Much at ALL!! We were even lied to and taken advantage of. The work they got to do was like pulling teeth to get anything done!

[@GaryPhelps55]

I was lucky when I bought my motorhome in 2014. It had a few minor things wrong, but it was fixed by the dealership promptly. Knowing what I know now, I would never purchase an RV without a complete inspection by a certified inspector. I hope things go better for you.

[@mikedeiana1504]

Liz, you’re doing a great job. I’m sure the RV industry is not a friend of yours. Don’t get intimidated and keep up the great work you’re doing.

[@collinsfriend1]

You're right Liz. People need to stop taking shoddy work or screwups by dealers (microwaving metal?) as a given and start demanding good work up front, and exposing those that produce lemons and spread the scam that all RVs WILL have many many problems off the lot. They need to have their feet held to the fire and start producing well made functional units and the dealers need to be responsible for what they sell.

[@Milesco]

Totally agree. The problem is that most RV buyers are newbies who don't know how awful the products and services are. The ones who do -- like us, the ones who watch Liz's videos -- are in the minority and therefore don't carry much clout in the RV marketplace. 😥 It would be nice if RV buyers could get together and form some kind of association in order to force improvements in the industry, but I don't see that happening. There *_is_* an RV *_owner's_* association, but since that's for people who already own an RV, I don't how much good that can do for buyers. 😥

[@theoracle6881]

Exactly, you are only as strong as your weakest link! This guy spends thousands of dollars on an RV and does not even pay $700 for an inspection, when you buy a home you always get an inspection, RV's are homes on wheels. The dealerships are going to continue to give shoddy services until folks smarten up and start to do their due diligence!

[@kellysmith5521]

@@theoracle6881 Nice victim blaming here. Why should he need to get a $700 inspection for a brand-new rig? As RV Owners, we know about the shoddiness of this industry, but he is a newbie and made the mistake of trusting a salesman.

[@theoracle6881]

@kellysmith5521 If you have to ask that question you're just as delusional as he was especially when we already know these covid campers are crap. Same as buying a house without an inspection sometimes mishaps are not intentional, builders make errors, materials are never fullproof, shyt happens so always cover your arse, this is the first rule of thumb in life so put the kool-aid down dude talking about victim blaming.

[@shirleybrinker4503]

Thank you Liz for exposing this type of situation…hoping these types of videos will encourage dealerships to open their eyes and step up to better customer service…. The gum chewer has got to go away!

[@mariap.7907]

I purchased an older RV up north and what in Wisconsin and they sold me an RV that had four year-old tires on it. Needless to say they popped while I was in transit taking the unit down to Florida. I called the Sales guy with no response so I went on their Facebook page and posted what it happened to me and I had a $1500 check within two dayspost on social media has taken place on Facebook. Just make a post on there and I’m telling you that will make all the difference in the world.

[@garyhawthorne4599]

Hi Liz, like you I have an older motorhome. I bought it new a 2005 Monaco Diplomat. The dealer Bretz RV wanted me to stay for 4 days in the RV to make sure it was right. I could not do that due to a death in the family so I guess I was lucky because everything was perfect. My coach has had a couple of cabinet latches go bad however other than routine maintenance she has been great. I have over 90,000 miles on her and I replace the batteries every 5 years and tires at about 8 years (she lives in a garage when not being used) I take her out for exercise every month, if I have not used that month. I have run my generator for up to 2 weeks without shutting down. When driving I am always running the generator for the air cond. and towing a car or jeep. Monaco built a great product

[@LizAmazing]

I've heard good things about Monaco, Gary! Thanks for commenting about yours. I look forward to seeing you out here. And thanks for watching.

[@wesalexander2693]

Thank you for bringing this to light, Liz. How to turn a dream into a nightmare, I feel very sorry for Darren. Unfortunately, these horror stories have become more the rule rather than the exception. Our previous RV was a Forrest River Class A, we had numerous issues with the coach related to really shoddy workmanship and build quality, many problems were caused by the dealer itself(!), now out of business. We became so frustrated that we traded it for another Class A of a different brand. I would not own another Forrest River product. It is on me that I did not have an independent inspection done on that coach before purchasing. Given the current state of the RV industry, I can't emphasize enough the importance of getting an independent inspection done before signing on the dotted line!

[@seapine99]

Great video! I can absolutely see this entire scenario play out and how the customer's statements to the dealer are not dealt with. Someone at the dealer needed to take ownership of the punch list of this RV and then follow-through and complete all items. This is not rocket science. It is simply customer service. I am heartened that Forest River/River Stone seemed to offer the best resolution to the customer's issues. I hope you give us an update on his appointment with the manufacturer.

[@crimson25543]

I don't understand why Darren went through with the sale in the first place? He discovered the dealership LIED to him about what systems his unit had, and it didn't match the specs he thought he was getting. The first inspection was the walkaway point of never doing business with these people, yet he continued into a fairly useless second inspection and still didn't walk away. I'm sorry for his problems, but there were big waving red flags right from the beginning, and he ignored or handwaved them away. He had help from an experienced friend but didn't seem to have gotten the benefit of that experience. I think poor Darren is going to be that kind of overly trusting buyer in the future, and this won't be his last bad experience buying an RV.

[@darrenwander]

Thanks for the comment, but I knew the specs of the rig and I received what I wanted. Because I knew the specs I ended the first delivery inspection when I knew what they were telling me wrong information and why I requested a second walk-through with another tech. Nearly every issue I've come across have stemmed from quality from the manufacturer or quality of service from Unlimited. My mistake was thinking if I had some small issues, or any issues, Unlimited would provide customer service and not lie about completing work they had not.

[@LizAmazing]

I commend Darren for doing the research and knowing exactly what he ordered. I think he went above and beyond (firefly, shower issues). Hoping his issues with the camper get resolved at the factory. Thanks for watching.

[@IwillImnnkp]

Oh

[@ahava3838]

Great job, Liz! You will be the Barbara Walters of the RV world, only much better and more enjoyable!

[@xoneeleven]

I keep hearing the comment "We should expect small problems with a new RV". I say NO YOU SHOULD NOT. If you pay $100k+ for anything, it should be perfect, period. If I buy a 50k automobile, I expect the vehicle to be in perfect condition upon delivery. When did this whole idea that expensive RVs are expected to be delivered with problems is "normal" come to be?

[@LizAmazing]

I agree with you 100% I hope this series is a wakeup call for the whole RV industry. Thanks for watching and stay tuned for the update.

[@thomaspearce7704]

Thanks for another excellent video, Liz! So much to unpack here. The focus is on the dealer, but the manufacturer needs to be called out here as well. Most reputable dealers can do a good job when things go through a normal flow. Most are neither prepared for, nor good at executing the exceptions, like Darren’s experience. I would suggest to this dealer what I have suggested to others: at the first sign of an unhappy customer experience, assign an individual to be the point person/case worker/customer advocate. This would be someone who knows the processes and can shepherd the issue through to resolution. The most important task would be communication with the customer throughout the process through resolution. Additionally, instilling a culture of customer satisfaction throughout the organization would be great for business. Just think how different Darren’s experience would have been if EVERYONE in the organization knew about the trouble he was having and felt responsible for helping him as much as possible.

[@Mike-ij9vj]

Didn’t buy my RV yet, but I find your videos very informative

[@LizAmazing]

Thank you, Mike!

[@BillyBob-vz8ol]

The mere fact they have a less experienced person “new” do the walk through says everything to me.

[@baconwhiskey821]

This service is why the Better Business Bureau exists, and lawyers. Great job Liz!

[@GoatzombieBubba]

BBB is yelp for old people.

[@ceetee2021]

This story is more the rule than the exception. The sales dept. acts like your best friend... until you sign the contract. The service dept simply doesn't care because the dealer/shop has your money. My personal experience when buying a motor home went very well on the sales side of the process. They make you feel you are important to them, they talk to you about personal things giving you a sense of caring. It's such a game. The walk through was such a disappointment, the "kid" talked fast and I had to ask him to repeat a lot of things. He became impatient with that and said he couldn't spend anymore time with me because he had another walk through. This kid was not very well informed; he didn't know where the fresh water drain was or the low point drains, didn't know if the slide could be manually moved in if it was stuck, talked about the solar panels on the roof... there are none, etc, etc. It's a shame they have no moral integrity or commitment to their customers.

[@LizAmazing]

Yes. It is so wrong to put a newbie in charge of the walk thru. You definitely want someone who knows more about the new rig than you do! Thanks for watching.

[@BobsYoureuncle]

That guy in the gray shirt shouldn't be in a leadership position. Quite obviously his mind is elsewhere....... Also it's pretty bold to go on camera while you're chewing away on gum...... doesn't show maturity and it does demonstrate attitude.... a attitude of "I don't care attitude" . Obviously the owner of the business can't do all the jobs and it's his people under him that are responsible for taking care of the customer...... and it looks like this is another example of the people who are leaders in their respective departments not caring about the customer..... which ultimately causes a loss of business to the dealership...... and potentially a loss in jobs at that dealership.... just because department leaders don't care.

[@madmommy]

This video gave a lot of food for thought. We're going to be renting from our local Air Force base, and I was very happy with the process so far. But this video made me wonder if many of these problems could be avoided by buying slightly used? Granted, you can wind up with new problems from use, but it would seem that allowing someone else to give the RV a good shakedown first and then buying used might help. Along the lines of never buying a car when it's the first year for that make and model.

[@theoracle6881]

Good idea and get an inspection and with the money you save just get a good RV tech on stand by.

[@collinsfriend1]

I found the man speaking for the dealership, his eye closing, lack of eye contact and blinking makes me wonder about the sincerity of his comments.. The service manager was the same- I don't think this experience is isolated based on their expressions and they know they were wrong.... Whether they make actual changes that they say they intend to make and stick to remains to be seen.

[@nathannicholas3288]

We bought our last RV from Riley's RV World in Mayfield, KY in 2018. It had a few issues, but they always made sure we were taken care of. I am pretty handy, so they even sent parts to me to replace under warranty. For an RV dealer, they were pretty good to us.

[@caroldinius4402]

Hi Liz. I LOVE, LOVE, LOVE!!! your videos. I can see you are trying really hard to do more for all of us than just "show where you've been". I learn alot from all of your videos, and "thank you" so much! Ok, I have one question, "how, where, do I find someone to do an inspection? Im sure you didn't mean use anyone from where you buy your rig, right. Keep up the great work Liz.

[@honey8636]

That RV dealership sounds like a hot damn mess!!! But, that was brave for him to come on camera and address the issues. Hopefully, everything he said is true. Now, the RV companies are putting out HORRIBLE products. We bought a brand new Little Guy Max and it has been at the dealership more than it has been used camping. And, on the first trip to the dealership for repair, a worker was moving another RV and didn't lock the tongue. The RV came off and rolled into our RV and put a giant hole in the back. It took multiple (3 or more) trips back and fourth to the paint & body shop to get that issue fixed. Our other big issue is the shower. It hasn't worked from day one and has been to the dealership three or four times but is never fixed. I have pretty much given up. Little Guy Max doesn't even answer their phones when you try and call them directly. Oh, did I mention we got an inspection! Funny story, that really pissed off the dealership. On a positive note, because I'm feeling like negative Nelly, GREAT JOB LIZ!! With your intervention it seems like it has helped him out. I hope everything can be addressed and fixed ASAP.

[@LizAmazing]

Wow, what a story! I would love to interview you about your LGM. I've focused in this series on high dollar campers and so it would be good to hear from someone like you who has a smaller rig with (supposedly) less things to go wrong. If you'd like to be interviewed for an upcoming video, email me at [e-mail]. And thanks for watching.

[@BillDike]

If you go read any of their negative reviews that the owner responds to, it sounds almost identical to what he said in this video. We've realized shortfalls, we're working on getting better, we fell short, and so on. You can tell this guy doesn't actually want to fix the problems because he still sells a lot of rvs so why change?

[@LizAmazing]

So frustrating. Hopefully he really will improve. Thanks for your comment, Bill.

[@68andoweu16]

The dealer dropped the ball, multiple times. They did offer to make things right going forward. Judging by the person in the grey shirt chewing gum in front of a customer or a camera is bad manors (rude). The owner not calling him out would not give me confidence in them ever catching the small things. Credit for the owner addressing's the buyers concerns on camera.

[@DZCamaro-kz2vd]

The owner of the rv place was giving LIP SERVICE! He should have made it RIGHT FROM THE START! That's probably a $150K TRAILER!

[@ahava3838]

Stacy,the owner, took it seriously and gave it his time and attention only when he knew that a very bad review was about to go public. He wanted you to include that he called you on the record. Stacy stated he had a nice conversation with the owner and "I actually apologized". He was very proud of himself that he apologized. Of course, all words, no action throughout the many months of the buyer living a nightmare. Also, the manager aggressively chewing gum and often looking like he was done sitting there, for many thousands of our viewers to see, is a tell of the disrespectful way customers can expect to be treated. What a shame this unrelenting nightmare was the first experience this new owner had. Please keep us posted. BTW, the dealership should also heed your advice and hire a professional inspector. They obviously don't have one on payroll, or they don't do their job.

[@steveeber2324]

I've dealt with a fair number of RV sales lots. In every case, this is the kind of garbage service I have received. I am of the opinion, there are no good ones. Where I did get a great feeling was at The Casita factory. They have the same opinion of dealers and as a result will only sell direct to the buyer. They also recommend that buyers stay one night at or near the factory before towing the unit home to be sure there are not problems. Ever hear of a dealer saying that? We did wind up with a Casita and are very happy with having no problems other than a failed light bulb. Pretty quick fix.

[@Baka_Oppai]

this is why i bought a used rig all the shit already brokeand fixed before i came along. Been perfect 1.8 years now full time. No issues. It was 2 years old and barely used.

[@LizAmazing]

That's a good way to do it. Thanks for watching.

[@pupcamper58]

Wow what a nightmare for that man. I bought my new to me travel trailer from a dealership and I did not get a professional inspector but I have been doing this for over 20 years so I had a list of things I wanted to check. In spite of my thoroughness and them reassuring me that everything was perfect. Things were not, and I did not, of course find this out in until I had left the dealership with no warranty on a used trailer. I personally feel that the industry is very broken and needs some major change. I hear the same story from low in cost RVs to top dollar RVs. Something has to give.🤬

[@TheAdmiral5741]

The unprofessional conduct and body language of the service manager will be the reason for that dealership to die of its own reputation. They blew this man off at literally every stage and the owner could do nothing but make excuses for their nonsense. I would not have permitted them to treat me like that and I would have initiated litigation. This is a disgrace and that rude, gross arm picking … individual is disgusting.

[@markkraus8142]

Firstly, Liz I do think you’re amazing. What a nightmare! Darin, so glad you inserted yourself and pushed to get things done right. Love this type of format Liz and I would enjoy seeing more. This is a great service to the RV community and its a great service to the dealerships. It puts them on notice and helps them to raise the bar to fix their problems and provide a better customer experience. Nicely done!!

[@LizAmazing]

Thanks so much for your support, Mark. Yes, I will be doing more of these for sure! Enjoy the rest of your weekend and see you in the next video.

[@missouritravelers]

I think the kid chewing the gum did not seem happy

[@LizAmazing]

HIs body language was not good. Thanks for watching.

[@douglaslane6245]

We purchased a new 2023 Grech turista lithium ion 4x4 from General RV in MI in August of 2022. The short version is that; the rep tried to pass off a 2x4 for the 4x4 we negotiated for. We asked him where the 4x4 badge was located on the camper. His response was that Grech doesn’t use 4x4 badges. We demanded that we be shown the front axle so they grabbed a tech and instructed him to craw under and confirm the van is 4x4. The tech inspected it underneath and announced that this van is rear wheel drive and not 4x4. Their response was, “do you really need a 4x4”? So, they were attempting to sell us a 2 wheel drive at the price we negotiated for the 4x4. Then the sales mgr told us there is a 2023 Grech available at another dealership a couple hundred miles away that 0we could purchase that’s a 4x4. We analyzed the situation and agreed to do that. I responded withNext thing out of his mouth was “ would you pay $10,000 more because initially we were looking for and negotiated for a 2022 model and they found and offered the 2023 model”.

[@LizAmazing]

Wowsa, Douglas!!!