Horrible RV ownership experience

[@LizAmazing]

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[@mommasonthemove9144]

Liz, keep up this series. I am following and collecting names so we can try and help as well.

[@MichelGagnon-rk8vx]

I sent Heartland an email note stating I almost bought one of their product. That won't happen now!!! thanks to this video. Well done Liz Amazing

[@LizAmazing]

Thanks for doing that and for sharing this, Michel! Sure appreciate your support!!

[@mildredwebster2822]

Definitely not

[@heaven-is-real]

absolute trash

[@billyfitzgeraldjnr4441]

That’s my mind made up. Will not be investing in an any Rv from Heartland. So happy I’ve seen this video. Thank you 🙏

[@PatrickBaptist]

I'm not emailing them but you aren't alone I won't buy anything fartland offers and furthermore anyone I meet in life just like a trash talk camping world, I trash talk fartland as well and urge people to get a bus and just forget all the RV brands, they all suck.

[@tadblankenbaker4587]

I thought our next rig would be a cyclone. I’ll never buy a Heartland product after seeing this. Not because it had issues but because of how badly it’s been handled. Shame on Heartland and the dealers. Thank you for bringing these experiences to light.

[@steveh7857]

Thanks for posting, we will never purchase an rv made by Heartland. The piece of crap they sold you was totally unacceptable, the way they treated you is worse.

[@lcaceci43]

You should never purchase anything RV made by any company, with the exception of maybe Airstream!

[@Cybersawz]

@@lcaceci43 Airstream was acquired by Thor in 1980. So, a no buy for me!

[@fulks19]

Liz, I've watched all of your expose's of bad RV's and dealers. This is the first one that just made me livid. Fortunately, this young couple has a place to stay while they go through litigation. If they get a trial, by jury, they can't possibly lose the case. I hope they get triple the original value to teach all these shysters a lesson. How sad! Please keep us posted on the eventual outcome.

[@jamiebeckner9072]

Thank you

[@michelleh2921]

I looked a little into consumer rights. This may be a place to start. Consumer rights can not get their money back, but they can start an investigation into these unsavory practices of the manufacturers and rv dealers. All the cards are stacked against the consumer. Once the contracts are signed, we as the consumer give up our rights to sue. This is wrong, and it needs to be rectified.

[@bobinabuddy]

It’s like this is a bloody joke to these RV companies….return and get every cent back because if you don’t they just keep laughing…..feel so bad for this young couple

[@bobinabuddy]

Tragic story 🇨🇦

[@thetube007]

We need a nationwide Lemon Law for the RV industry to protect consumers!

[@LizAmazing]

Yep, they vary by state, but are not strong enough. Thanks for watching!

[@hawkeyetec]

I'm a otr driver, from rv shows I was told 300 miles a year was ind standard. I've driven 120,000 a year. Our roads , bridges, and overall transportation networks are in trouble. I'm replacing suspension parts that lasted 4 years down to 1 year. Parts aren't standardized now. Less competition, less quality. Sometimes, I have trouble getting OEM with no aftermarket availability. If I were to get a rv, I would build my own. Definitely with tall air ride bags. Which is like a flying cloud over abismal roads. There's a lot of room for improvement. When shopping for a rv, let the seller manufacturer know your cost of ownership is a decisionmaker. buy, build for reliability, not just minimum specifications. Depends on the harsh miles that the USA roads have degraded to , that you want to drive during your ownership .

[@gdt5430]

As long RVIA and RVDA has their hand in controlling congress it's never going to happen. Too many pockets being lined in congress to keep them looking the other way.

[@jimreichman-ci1nf]

Endless RVing recently posted content on how the RV industry opted out of being subject to uniform standards

[@duanepredhome6523]

IT'S ALL GREED, RV MANUFACTURERS SUCK TOTALLY. NO CARE ABOUT THE BUYERS. THEY KNOW THAT THERE ARE NO HELP OUT THERE FOR THE BUYERS WITH CRAP BUILT RVS. PEOPLE STOP BUYING RVS. THATS THE ONLY WAY TO STOP THIS MADNESS. PUT THE BAD ONE'S OUT OF BUSINESS.

[@ADadSupreme]

59yrs old. Retired early (2008). Do typical overseas travel. Thinking of RV so looking things up for a Class C (I like small/just me). Now I realize at these prices ($90K+ to start) I can keeping taking overseas/US flight trips, but RAISE my budget up to $12k per trip/yr for a decade, live WELL in nice hotels, eat great food, and see history for the same money. The remaining 90K draws interest @ 6-10% (conservative) a yr bumps it almost back up to 100k again, so it's basically an unlimited vacation account until I die. An RV would have me not only spend a chunk of cash or ridiculous monthly payment, but require ongoing maint, insurance, unscrupulous workmanship/dealers, corporate takeover of parks, traffic, gas, driving fatigue, safety while sleeping.. the works. I've always used CCs to pay for big ticket items and bank the miles for free flights. No RVs for me ever unless this industry comes to it's senses (prices on vehicles is my starting point), I'll treat all this as I do timeshares.. money you keep pumping in and never get ahead of/back.

[@johnblackwell7717]

ROGER THAT!!! - same here

[@glennwatson3313]

Thats just common sense, which is not so common.

[@Vwgls]

Vw rialta

[@darcyshelleybens7153]

We bought a new 2011 Cyclone Toy Hauler. We took it back and had over 70 things that needed to be fixed. Our dealer wasted so much time and gave us such grief that we put decals on the side and back that said "Don't buy from here" with a big red arrow pointing to the dealerships name. They had our trailer for so long that the warranty ran out with half the fixes not done. They basically told us to take a flying leap after that. Thank goodness my husband can fix anything because he ended up doing all the remaining repairs. Pretty darn sad that things have only gotten worse since 2011!

[@threeftr3349]

Oh my goodness!! We have a model 3010 (considered 2011) Cylone-35 ft 5ver, that we still so very much love and use. And it was less than 1/2 of what this young couple paid. We try to do our own repairs as well. We left it up to a professional tech to upgrade our rig with disc brakes, whole leaf spring set, including equalizers. It came with a onan generator, that works very well. Been to Sturges 4 times traveling across the country. We use it several times in a year. We even added a 2 foot garage extension, so we could fit our new Can-am in. We took out the bunks, and spare tire. We went out of our way to precisely make sure we were under the 2,500 limit of the garage, and under the GVWR limit. The best upgrades are the disc brakes, pulling it with a 3500 RAM dually truck, G rated tires, and always carrying two RV tires. Yes, we have fixed and replaced worn items, after 12 yrs, new frig, updated the upholstery, changed out the water pump because it was 12 year old, but it was still working. The insurance paid for a new roof because of tree branches resulted in minor scratches . There is always something to fix or upgrade, but nothing ever comes close to what this young couple, or you have faced. So true, once they have their money, you are nothing to the dealer. We will never sell our Cyclone, even though we look at new ones. RVs now are just to heavy with all those inferior parts. I can see past the pretty bling and how they have cheapened the RV, especially using inferior slide out components for the heaviest of slides.

[@7n4163]

New toy haulers are all bad!!!! But an old one and make it yours!!!

[@Wazup4177]

Steve Lehto put out a video on trying to sue RV dealers and manufacturers, i think it was a couple weeks back. Steve is a Michigan based attorney with years of experience dealing with lemon law issues. When you're done watching, and you see how limited your options are,you’ll want to cry. Good luck!

[@edwardwolsieffer6125]

It really shows what that Michigan Dealership amounts to when they won’t answer the phones from one of their own customers that just spent over $125,000 for absolute garbage.

[@jamiebeckner9072]

It’s so upsetting that’s why we’re sick of it.

[@xoneeleven]

Sue the seller for a full refund, and attorney's fees. If more people sued, these dealers would not sell trash. These sellers and manufacturers need to understand is that you are messing with people's lives. Hold them accountable.

[@mommasonthemove9144]

I have a daughter in law school. I’m making her a list of names so she can give them to the lawyers she works with to try and get a class action lawsuit going for crap like this and the frame flex issues. I’m now adding this couple to the list. I’ve been cruising TikTok, Facebook, instagram, KZbin, Reddit, etc. The list is so ridiculous I have to put it Ann in a spread sheet.

[@christinaholligan8299]

I totally one hundred percent agree with you.

[@christinaholligan8299]

​@@mommasonthemove9144 smart idea. I thought we had problems with this couple has really been through the mill

[@amateur_football9751]

It sadly does not surprise me, if you see videos were they made them, its employed mostly by teenagers, who simply don't know anything

[@Electronics.guy.101]

@@HOOLIGANUTV contact the states Attorney Generals Office consumer affair's branch in the state of purchase and file against the RV dealer. The Dealer cant afford to loose their business license by F'ing around with the AG's office!

[@frozentundra7446]

My heart goes out to you both and I wish you luck. I cannot imagine spending $126k on a RV only to have issues with it and the company I bought it from would not give me my money back!

[@susanperry5428]

Omg...we are looking at this exact toy hauler by heartland...after this video their is NO WAY we are buying sub par garbage...thank you so much for you posting this video, and i definitely hope these two get justic for this lousy built rv, hopefully they will be made whole ...good luck and thank you

[@LizAmazing]

Hi Susan! Whew, that was a close call for you!!! Thanks for posting your comment, and for watching. Feel free to share this video, the more eyeballs the better to make Heartland sit up and take notice.

[@jamiebeckner9072]

Thank you and this is why we are sharing our story. We thought this was the best make and model out there. They had amazing reviews but unfortunately this has been the biggest nightmare.

[@joenwc]

I hope you and all that were considering a purchase contact Heartland and express your feelings directly to them, if they know they are losing multiple sales they may reconsider buying back this POS

[@Curtis-lh9eg]

Thanks for being the only you tuber to tell the truth about the RV industry, you go girl

[@blujeans9462]

Yes! Liz has been an amazing advocate for the consumer. She is incredible!

[@Curtis-lh9eg]

@@blujeans9462 yeah, the thing I like her for is that she is actually saving lives, most RVs made after 20005, especially the ones during the pandemic can be rolling coffins, for several different reasons

[@Dachshund-Nator]

You must be kidding… there’s KZbin channels ALL OVER the place exposing RV’s as being garbage.🎉💥💣🤣

[@Curtis-lh9eg]

@@Dachshund-Nator yeah, but many people are saying you and all those other you tubers are clowns

[@Dachshund-Nator]

@@Curtis-lh9eg So we’re already past the year 20005? Haha you must have been the class 🤡, and you weren’t listening when they taught how the calendar is numbered. 💥😎

[@garywanner7860]

This was heartbreaking to watch. I hope they find justice, because they were ripped off.

[@jamiebeckner9072]

Praying for it everyday!

[@LizAmazing]

Yes. I posted an update here, thanks for watching: kzbin.info/www/bejne/g6XRm6uloc-Bl5Y

[@cindyrose4155]

Back in 2000 we purchased an RV, I won’t get into all the long boring details, but the story wasn’t far from yours, we took it back to the dealer and refused to pick it up told them to keep it! They wanted to know about the loan, I told him I don’t know what to tell you! We had a intent of keeping up with the loan, but we weren’t about to tell them all they saw, was an RV sitting on their lot every single day and worrying about the loan, going into default because that looks terrible on them since they financed it and have a rapport with the bank, they probably figured we were going to tell the bank everything. After about four months, they called us up and told us to come in and pick out another RV, and we would be able to switch out the full amount for the first RV towards the second! If that hadn’t worked, we had every intention to drive it back to the manufacturer and park it across the gates to their facility, and just leave it there. Sometimes you have to take drastic measures to get anyone to hear you, and shame on you for the selling dealership to ignore your calls! Shame on them! Good luck, and I look forward to seeing the video update where you get your results, the results you’re looking for.

[@ceciliapetrowsky2572]

@@HOOLIGANUTVFind a lawyer that will do it on a contingency basis. They’ll get a cut when the case is settled.

[@mkbehnke1]

Unbelievable!! Thank you all for reporting on this catastrophe.

[@bonnieparker1911]

OMG, they are more patient than I would ever have been. Good luck to them!

[@LizAmazing]

Yes. I hope Heartland does right by them. Thanks for watching.

[@kathykeene2092]

Horrific - I hope Heartland (yes, Heartland, the manufacturer) does the ethical thing and takes back the 5th Wheel. This RV was a lemon when it was delivered from Heartland to the dealer. And yes, these people should get a lawyer and go after Heartland and be compensated beyond what they paid initially.

[@michaelguyda9507]

I'll bet they will not do anything until they're forced to, that is, through the courts!!! With their(heartland) attitude and lack of making things right, they need to be hit in the pocketbook!!!

[@ronhall3686]

Sadly Thor corporate legal will play the delay game and hope they will eventually settle for pennies on the dollar.

[@abdullahal-shimri3091]

They won’t make any money if they Lee doing the ‘right thing.’

[@IJUSTWANNAFLYDJIDRONES71]

Heartland is heartless😢

[@ryanteter]

I’m going to call for a boycott of Heartland if they don’t step up here. Friends of ours are considering a Heartland right now… sharing this video with them!

[@TrishBenedict]

It's a Thor product. The boycott needs to be on Thor. They seem to be universally poor build quality.

[@LizAmazing]

They definitely need to do better. They will not stay in business if this keeps up. Thank you for watching and for your support.

[@amiralions2681]

@@TrishBenedict Oh thank you for letting us know. I have no interest in towing a trailer but might want to use a toy hauler as more of a homebase because of the "back porch" area. It's really too bad because Thor once was a good product.

[@hippiebits2071]

"Wingman Wisdom" has another story of a couple with a Heartland that burst into flames within 48hrs of purchase I believe. 2 part video. One covers the event and the family, the second covers the legal loop holes the family is now navigating.

[@hevinamber]

The boycott needs to be in the RV Industry manufacturers as a whole because quality control is insufficient across the board

[@kat.b.3556]

What a criminal enterprise!!!! Lakeshore RV sucks, M60 sucks, and Heartland needs to buy the unit back! These are good hard working AMERICANS, who deserve better than any of these three business owners have done thus far. Sue the hell out of them!

[@mrsmac5196]

Liz, listening to this makes me want to cry. I've had my run arounds with dealer/mfg about our slide, but this is just disgraceful. And they got hosed even worse because they're young people. I love what you're doing Liz!

[@LizAmazing]

Thanks so much for your support, MrsMac! I had the Kleenex box on my desk while I edited this video. Sure hoping this video spurs the powers to be to help this couple. Stay tuned.

[@ggebhard1]

This is great information, Liz! You and “Wingman Wisdom” are helping people learn what to do before purchasing an RVs. These dealers need to reimburse these kids, lose their business and be put in jail! I’m so angry for this young couple, I can’t talk!!

[@LizAmazing]

I know it. Such a tough video for me to make, and for folks to watch. The RV industry needs to wake up and do better. Feel free to share!

[@atptravel]

@@LizAmazing I've seen several post covid RV stories out there that are hard to watch. This one broke my heart. My wife and I are praying for this young couple to find a resolution and peace. Heartland should trip all over themselves trying to make things right for this couple. At the very minimum, buy their unit back. OR, provide a unit comparable in size and price and give it to them.

[@rvhome5599]

@@LizAmazinggood luck getting them to change, we as consumers need to stand up and stop buying this junk,make them hurt, money talks and the bull…. will walk

[@eriktyree9323]

That is an absolutely sad story. They should be ashamed of themselves for selling such a lemon and not standing behind their own product. I hope they make it right for those poor folks. Keep up the great work Liz and maybe we the people can change the bad Rv manufacturers work ethics and hold them accountable. Stay safe and happy travels.

[@LizAmazing]

Exactly this!!! I feel like I am on a mission and I appreciate your help in spreading the word. Thanks for watching, Erik, and stay tuned.

[@brianrussell9419]

Sickening , pitiful sad story . I know I will never buy another new RV . Keeping my 2016 Momentum that has been ok I hope all works out good for you two …..

[@missychan63]

Every single person that does not buy from Heartland RV should let them know this video is the reason. This is absolutely unfathomable! How can you treat people like this? I guarantee if that salesman had to pay out $130,000 from his pocket he would be doing a little more to help these people. My heart breaks for them- this is beyond ridiculous.

[@craiganderson4838]

General advice: Contact the Attorney General for your state; keep dates of. Contact with the manufacturer and with the dealership. your tax dollars fund the Attorney General. If all else fails, Contact one of the Television Stations and share your experiences with them. Most news media stations have a consumer service such as '"on your behalf." The news media is a very valuable resource that can investigate on your behalf. Just the sheer volume of viewers you would reach is monumental. Good Luck and Best wishes for a successful outcome.

[@lhitch2900]

OMG! What a horrible situation! Thank you for sharing their story.

[@LizAmazing]

Thank you for watching, Louise! Here's hoping Heartland does the right thing. Feel free to share this!

[@michaelguyda9507]

Liz, at this point, you probably feel the only way they will make things right is through the courts(plural meaning this poor family and others going through the b.s., correct? Also, has there ever been any cases you know of that have been successful, one compensated for their troubles? You're still AWESOME Liz!!!

[@jtilton848]

You guys have been so patient its unbelievable. So sorry you are having to go through this!!

[@LizAmazing]

Thank you for watching, feel free to share to help get the word out.

[@jamiebeckner9072]

Thank you!

[@charleneheiland8803]

My heart has gone out to all the owners you have featured,but it really breaks for this one. Cant begin to imagine this disaster. Hopefully someone will have the decency,heart and proper business sense to rectify this disaster.Hope all horrible dealers have asbestos suits. Going to need it where they are going.Keep on fighting ,Liz.👍

[@LizAmazing]

Thanks, Charlene. Yes, this was an especially tough one. I had the Kleenex handy while I was editing this. Whew! I hope Heartland comes through for them. Thanks for being here, Charlene!!!

[@magnum12pm]

I can’t think of another industry with a worse reputation than RVs, this show you what happens when companies are not regulated! 😡

[@hippiebits2071]

You're exactly right. The number of loop holes available to manufacturers in the industry is absurd.

[@chriscouture1570]

As a person who has had to retain a lawyer... Rule #1: NEVER threaten to 'get a lawyer,' they hear that 20 times a day. Rule #2: Stop talking, retain a lawyer, have the lawyer contact them. Rule #3: If ever in doubt, refer back to rule #1.

[@coreyl1501]

Hello Liz and you two, I hope you see this. At timecide 6:52 under your slide carpet mat, there seems ro be two or three loose screws rolling around in your slide tray. These can fall out and drag on your flooring and cause horrible damage. I have a heartland and found many of these same issues on the first shakedown.

[@LizAmazing]

Wow, good eye! Thanks for your comment.

[@jamiebeckner9072]

Good looking out thank you. We have actually picked up several screws and nails like this through out the camper but some house missed these. The flooring is currently froze to the ground due to every slide leaking but as soon as I can get under it I’ll be sure to pull them out!

[@pbryan25]

Thanks for sharing this video. My wife and I were planning on buying the Landmark in April. But after seeing the quality and lack of customer service. I absolutely will not buying any of their products, I'll be sure to spread the word. Thanks again for sharing, you've potentially saved me money and heart aches.

[@gcslade]

Wow, how sad! Heartland in the early 2000's to 2012 was one of the best RV, manufacturers, then something happened to their quality and it seems to be getting even worse. Back in 2008, we purchased a Heartland Sundance 5th wheel and not once did we ever have an issue that required us taking it back to dealer in over 8 years of ownership. Our next 5th wheel, was a "so-called high end" popular Keystone 5th wheel, for the first 3 years, it spent almost as much time in service as it did in our driveway. Sadly, the whole RV industry has gone backwards in quality, yet costs have tripled in less than 10 years.

[@kira03]

They need to be sued and give you a full refund!!! At that point I would not even want another faulty unit from them. Don’t give up until they pay you back. Best of luck with that horrible situation and thank you so much for sharing your experience.

[@jamiebeckner9072]

Thank you I agree we’re fed up

[@LizAmazing]

Thanks, Kira! I hope Jamie and Colt continue to read all the comments. Lots of good tips as well as support.

[@scrapinmaniac]

One reason I am not planning to buy any RV’s . All manufacturers are not good. For the price you are better buying a cargo van and convert it with competent people. It more than likely cost less or about the say and you can design it how you like it.

[@LizAmazing]

There are some good mfrs, like Oliver. And I will be profiling others. Here's the update about Colt and Jamie, thanks for watching: kzbin.info/www/bejne/g6XRm6uloc-Bl5Y

[@artlife6210]

I looked at those a couple years ago and the ones we saw were complete garbage top to bottom, everyone needs someone to help them shop for their rv if they arent familiar.What a shame😢

[@hammer7366]

So sorry for this young family. Liz your doing some good out there. Keep it up. My wife and I have a 9 year old Jayco 145RB. It has been great. We saved to buy a larger one but are afraid of getting what these young people have. We have decided to wait for another season and get by with our camper that we know has zero problems

[@LizAmazing]

Yes. Keep your older better built Jayco. I have a Jayco story coming up this Friday. Thanks for watching and stay tuned also for an update with this young family.

[@commonsense5741]

First destination after leaving the RV lot is to Lowes to buy tarps, duct tape, silicone caulking, heavy duty staple gun, and a rabbit's foot.😂

[@jamiebeckner9072]

Pretty much lol 😂

[@LizAmazing]

Yep. Frustrating for sure! Thanks for watching.

[@kimbarnaby1178]

Thank you for posting this. This model was at the top of our list. I live in the Northwest, and Lakeshore was the dealership we saw the most advertising from (I was even planning a trip to their dealership). However, after watching this, it's a hard NO for both this manufacturer and dealership!!!

[@LizAmazing]

I hope the dealer wakes up and does better, using this as a learning experience. Same thing with the manufacturer. Thanks for watching and see you in my brand new video: kzbin.info/www/bejne/g6XRm6uloc-Bl5Y

[@GiselleTrujillo]

Wow! This is so sad, I'm sorry that family is experiencing horrific customer service. It is unacceptable, they should be reported to agencies.

[@LizAmazing]

I know it. Such a sad and crazy story. Thanks for watching and stay tuned.

[@whereyougoiwillgorving4492]

Liz, thanks for shedding light on all these issues. I wish more people knew there are certified inspectors that will find these issues before they hand over their hard earned money ! Please use your influence and platform to push inspections as well. Inspectors can't save people from these headaches and nightmares if they dont call !

[@joecreswell8557]

I believe Heartland is also the maker of the 2 day old unit that burned to the ground on the shoulder of the highway that the RV wingman channel had a story about a couple weeks back.

[@LizAmazing]

Oh no. I hope Heartland sees these videos as a wakeup call. Thanks for watching

[@bosshilf]

What an awful experience to go through. We all know that there can and will be issues with anything. But it's how you're taken care of AFTER the sale which truly defines a companys credibility and commitment to their customers. Thank you for saving myself and the countless others from getting robbed by this manufacturer and rv dealer. Safe travels.

[@LizAmazing]

You are so right. This video shows the importance of buying through a dealer who has your back. Thanks for watching

[@glloyd711]

Get the best lawyer you can and sue the bastards! You definitely should get punitive damages too.

[@0doubledseven589]

Barnes out of Vegas and Viva Lefrei. Win win win.

[@TheRVReality]

If anyone goes to Indiana for repairs it is a one party notification state. RECORD EVERYTHING. Especially stuff like “I pinched your waterline but fixed it”…. RECORD EVERY SINGLE WORD…

[@dakat1726]

Unfortunately their experience is an extreme version of RV sales failures- it's now strongly suggested to have any RV you purchase inspected, new or used. I spent $1000 on an extended inspection of a used RV, based on the results I knew I had to walk away from the sale; later found same model in exceptional condition and had learned what to look for. $1000 is a lot of money for my budget- but saved thousands more

[@delinquense]

The fact that this couple can recount the story without getting emotional is one of the the reasons they have had no joy in this matter. I've had similar issues with motorcycle purchase so I made my feelings known about the dealership online. I heard recently things aren't going so well for them of late. Scaling down their business. That being said... This is outrageous. Do the legal thing with your lawyer. Use social media to help when the time is right. You would think that reputation is the most important thing to dealerships and manufactures. In fact, it could hwve easily worked their advantage har they handled things responsibly. Please provide us an update soonest. Can't wait to hear how things have progressed.. Or not. Sincerely wishing you guys the best. Nobody deserves this... Including your dog. 😢

[@theresajoyce7589]

Those poor people! Suing dealerships and RV manufacturers might be a very lucrative specialty for an attorney’s practice! Last weeks video was the only positive dealership experience you posted, Liz. This is more than sad; these people should be able to claim damages. Thanks for sharing, Liz. 🙋🏻‍♀️🍀🍀🍀

[@LizAmazing]

Here's another good dealer video, sorry you missed it! kzbin.info/www/bejne/ooXLq62gnZVrnpo And I'm definitely on a mission to get the RV industry to wake up and do better!!! Thanks for being here, Theresa!

[@jamiebeckner9072]

I agree

[@frankirvine316]

That’s really terrible,very poorly built,and the folks require compensation and the trailer needs to be destroyed! Unbelievable these,people exist!

[@lcast10]

Wow, I was looking for Heartland reviews and got sent here. So glad I missed a built. Sorry to the young couple there experience should never had escalated to this level.

[@XPLORCAMPER]

I must say I am not surprised to hear of the issues this couple is having with their cyclone. Heartland has had a bad reputation for quit some time now. Even making it to the top five of many "do not buy from this manufacturer" lists. It is heartbreaking to learn how badly this young couple are being treated by the dealer and the manufacturer. I would rent a billboard next to the dealership and post pictures of the damage on their unit, and explain that this is what you get when dealing with this dealership and heartland.

[@bartsampson7555]

Love your channel keep up the good fight. I have a basic RV question. Why don’t they create 2 lines of RV’s one for the full time RVers built better stronger frames ect. And the other for weekend warriors. I don’t think that most rv’s are made for full time living.

[@davidtripp3470]

I have walked through brand new Heartland models and was amazed at how crappy the quality of their product is. I know to many people who own Heartland Cyclones or Big Country and they absolutely hate their RV's and would never buy one from them again.

[@LizAmazing]

I don't blame you. Unbelievable all the issues Colt and Jamie had! Thanks for watching.

[@donlowe7093]

Ive been through all that in the late fifties. Lived in those in very cold weather that were better,but they were in sleighs. I could write a book on module homes and trailers!

[@michellefitz4287]

This is the most horrifying RV right experience I’ve ever seen!! I was close to a panic attack just watching. Please please please keep us updated about the outcome of their possible lawsuit. Unbelievable.

[@jamiebeckner9072]

Thank you as soon as I get answers we will update everyone

[@LizAmazing]

Thanks Michelle. I just posted an update yesterday, fingers crossed it all works out for them: kzbin.info/www/bejne/g6XRm6uloc-Bl5Y

[@michellefitz4287]

@@LizAmazing I saw that update. It meant a lot to see some progress in their resolution. Thanks for all you do! It really matters!

[@alexdjezveianjr9736]

Hello Colt & Jamie I am sorry what you young folks have to go thru, after me and my 24 year old son watch your video we have a change of mind & heart in purchasing any motorhome or fifth wheeler for traveling around the country. We do wish you both the best of luck in the future 🙏

[@xrstopherpopp120]

This makes me sick, I can't believe how reasonable these poor owners are. Fingers crossed that they get satisfaction in the end. As a toy hauler owner myself, I sometimes marvel at the corner cutting that goes on with these units in general, but from what I surmise, in the last ten years it is also too light of frames they are building on; with crap material.

[@LizAmazing]

Yep. Not a good situation. I hope things improve all around soon. Thanks for watching and stay tuned.

[@stepfour]

I'm subscribed! I love hearing other people's problems! I know that sounds awful.. but I too have an RV with my share of problems.. misery enjoys company.

[@LizAmazing]

I hear ya on that!!! Here's the update on their RV nightmare and thanks for watching: kzbin.info/www/bejne/nJOmmoyJqpd7aa8

[@Tatiacha]

Wow I would have driven to the plant and refused to leave at some point the amount of patience they had is amazing , especially when they were threatened over saying they would get a lawyer. I would love to see an attorney take the case pro bono and sue the hell out of heartland over this one.

[@cajunclaude1]

Hi...hope things turn around for you soon. After watching this video i think there would be quite a few lawyers take your case on a contingency. Like mentioned above, Steve Lehto would probably be a good attorney if he is not too busy...(he has a youtube channel). Me and my wife was going to get a new RV a year ago and but after seeing Liz's videos we decided to wait until there is better quality from the manufactures and laws in place to protect the consumer......looks like we will have to keep using our tent tho....lol. Sure wish you the best of luck and if you ever get to the Hatfield McCoy trails here in southern WV I hope we get to see your racing UTV and say howdy.

[@jamiebeckner9072]

@@cajunclaude1hope we get there someday!

[@0rtmasta]

Im just speechless. How are these RV companies in business getting away with this sort of stuff? The level of negligence is astounding. These people need to be behind bars for endangering public health & safety.

[@caroldinius4402]

thank you Liz, for doing this for all of us. I believe that because of what you are doing, there will one day be changes in the RV industry. Thank you!

[@toonman361]

I have heard all my life of the severe inconveniences of owning an RV. Having to be a mechanic on site, loading, unloading, hauling, repairing, licensing fees, being stranded... The drawbacks seem to never end. Is it really worth the "good memories" made by weekend trips for all the headaches or are they simply a money/time pit?

[@LizAmazing]

RV life is awesome and I've been living it fulltime for over five years. But it's not for everybody. And I'm thinking it's not a good time to buy new, at least not from Elkhart. Thanks for watching.

[@WindGypsy65]

Lakeshore RV or Heartland should come clean and refund these folks! Thanks for your video. Good luck, folks.

[@brianpollard3500]

Hi Liz. I've watched your videos for many years. Always liked and enjoyed them. This one was very much needed for all the newcomers to RV ING. Thank you for this one. God bless you, and maybe someday our paths will cross. 👍

[@LizAmazing]

Thanks so much, Brian! I sure appreciate your support and kind words.

[@ronhall3686]

After watching your videos, I will avoid any RV made by Thor.

[@jeffpetrik8713]

Wow, thank you for this, I had Heartland on my short list to buy new as I head into retirement for hauling my Motorcycles and Wave Runners with my Grandkids. Needless to say, it's off my list! Thank you!

[@jamiebeckner9072]

So happy we were able to share our story

[@LizAmazing]

Thanks for sharing this, Jeff. Hope Heartland reads all the comments.

[@GPSJayDog22]

WOW! Poor kids. I feel for them. Linda and I went thru horrors with our dealer with misrepresentations and flat out lies from them from our first trip out. Hopefully your shows will bring a positive resolution to the owners of these rigs. Thanks 4 sharing Liz 🙂

[@timwilliams3662]

Thank you for saving me from buying one of those campers. I'm gonna go to Jaco. I've had better luck with them

[@jocelynb8935]

Unacceptable from the manufacturer, the dealer and repairer. Shame on all of them. I watch many RV videos as I plan on buying a used one in the next 30-45 days and I’m learning what to do and what NOT to do when purchasing, negotiating, etc. I am so sorry for this family and hope they can be made whole again.

[@LizAmazing]

Yep. I hope Heartland does right by them. Thanks for watching.

[@rmahlbacher]

Hey Liz. Great video, I feel bad for them also. Small world, when we were talking last week, I told you the story of our first walk through of our travel trailer we bought in 2019 where the sales team and techs were off site training and the finance guy was "happy to get out of the office to do our walk through". Well, what I didn't tell you, that was Lakeshore RV in Michigan. The walk through was horrible, I had to install my own weight distribution hitch and the RV was missing a few things. We did camp about a half hour from them and was able to the the parts that were missing, but after that, we had some issues and they pretty much told us we were on our own. I fixed many of the issues myself and worked with Keystone to find a dealer in NJ to make the repairs I couldn't handle.

[@LizAmazing]

Oh goodness. That's crazy it was the same dealer, but just confirms they have a lot of improving to do! Thanks for sharing this.

[@superstraightflyer]

Tell them to call the local news, their congressman, their state attorney general, DOT, etc, anyone in a position of power. This kind of industry behavior should be investigated by the media and reported nationally, sunlight is the only real tool to fight these corrupt companies. If they can’t make a good and safe product for their customers they need to be run out of business! I am beginning to wonder if a bigger problem is the state of Indiana providing shade for these unethical RV manufactures. You are doing a great service by elevating this to social media!

[@LizAmazing]

Thanks so much for your support, and good tips, too! Stay tuned.

[@Tatteddaddydc]

I just wanna give that family a big hug and tell them how sorry I am that their family had to go through all this!!

[@dianabirdsall5757]

It’s ridiculous how much the cost is for these units , it has to change

[@LizAmazing]

It sure does. That's why I'm making these videos. Thanks for watching, Diana.

[@hevinamber]

Who cares about the cost! They were willing to pay the cost. But they expected a quality product. I will pay for quality but this is deplorable 😢

[@jeanettelee6016]

Thank you for posting this video. I have heard sooo many bad things about Heartland. I will never consider any of their products. I will spread the word to my RV clubs and friends. Thank you Liz...you are amazing.

[@LizAmazing]

Thanks Jeanette! See you in the next video with an update.

[@charlenecastaldo3602]

I am so sorry Colt and Jamie. You need a good lawyer at this point and to move forward. Thanks for sharing all of this with all of us. The best to you.

[@LizAmazing]

Thanks Charlene. The RV industry definitely needs to wake up and do better!

[@jamiebeckner9072]

I agree. We are definitely looking into hiring one and praying we get the result we want.

[@PeteAdamsDHHS]

The dealer walk through (PDI) is the most important part of picking up your RV. Most manufacturers rely on the PDI to correct the deficiencies overlooked at the factory. Do not skip or rush this part. A good PDI should take 3+ hours. A good dealer will catch most of the obvious issues but the buyer must be involved. A knowledgeable buyer who holds the dealer responsible, will have a much better experience than a buyer who is oblivious or to trustworthy. Salesmen and dealers will sell ice to an Eskimo so don't fall in love with them! It is nice to have a great relationship with them but don't forget that they want to sell you something and not add you to their guest list for their next friends party.

[@LizAmazing]

yes. Good tips. Thanks for sharing.

[@mikevause550]

They need to contact Ron Burdge Rv Lemon Law firm in Dayton, Ohio! His law firm will take care of them. He took care of me with the same kind of treatment I had with a Keystone Fusion. They get results and their fees were paid by Keystone.

[@karenk469]

So glad to have a 2007 5th wheel, rock solid and simple without all the high tech control panels. Best part, only cost 10K because the people sold it in the middle of their remodel job which I had to finish (1k into that). If it falls apart tomorrow I'll find another oldie but goodie. Spending crazy amounts of money on the trash being built today is nuts to me.

[@stevel6337]

This is beyond what I could ever imagine. I hope the manufacturer is willing to take the unit back and compensate them for all the losses. Thanks for sharing your story.

[@LizAmazing]

Thanks for watching, Steve. Feel free to share. Heartland needs to do better for sure!!!

[@BrianWaln-ry2hj]

Wow... That's terrible!😮 No 5th wheels... And I DAMN SURE won't buy a Cyclone... I'm so sorry y'all have had to go this?! Keep us posted...

[@LizAmazing]

I sure will. I did a short update here: kzbin.info/www/bejne/g6XRm6uloc-Bl5Y

[@ceciliapetrowsky2572]

I’ve watched a lot of videos of bad RVs but this is far and away the worst thing I’ve ever seen. What a piece of crap. These people have been through hell and Heartland should take the rig back. Heartland doesn’t seem to have any quality control in their factory because the list of issues are endless. I feel so bad for these people but this is why you need an inspection even on a brand new RV. The roof issue alone would have made me pass this by. The dealership is also responsible because they should’ve done their own due diligence on the unit before sale.

[@LizAmazing]

I agree Cecilia. Inspections on new RVs didn't used to be a thing, but now they are! But the responsibility for this mess does indeed lie at the feet of both the dealer and the factory. Thanks for watching

[@CarolStJohn-oz3oc]

Liz, you are truly Amazing! Don’t go dark! Thank you so much for sharing this video. I think it shines a bright light on the problems in the industry. I don’t think there’s anything wrong with asking someone to speak on record. Stick to your morals Liz and thank you so much for putting you and your safety out there for the betterment of the RV community.

[@dianesilverstein6475]

What a beautiful RV. I am so sorry for your experience. We went through it ourselves, so I, like so many others, can relate to your pain, aggravation, and disappointment. Our 2021 travel trailer was by Cruiser, under Heartland. It's pitiful. The total disregard for quality is shameful in this industry. You guys handled this with tact. The fact no one is stepping up makes me crazy! Good luck, guys!❤

[@trulymichiganaerialrandycl4873]

We bought a new camper from Lakeshore RV in July of this year (2024) Several small issues, they are very difficult to deal with. We hired our own camper guy to repair the issues even though we bought the extended warranty

[@miketucker326]

They need to make this right for this family. Good luck to you all!

[@LizAmazing]

They sure do! Feel free to share this, Mike. We need to put the pressure on Heartland to make this right! And thanks for watching!

[@MrOccyc]

Please tell me you didn’t sell an appreciating asset (your home) for a depreciating asset (this RV).

[@karendonah3179]

Horrible. Never, Never purchase a new Heartland RV! This is how you will be treated by this dealer and this manufacturer. We need laws to protect the RV consumers from manufacturers like this one who refuse to do whats right. Horrible business practices. Thank you for the information Liz! People can make their own judgements based on the info & dealer/manufacturer response provided.

[@yourworstnightmare5902]

As a general rule, buying extended warranties is not a wise decision for anything. Sounds as if buying an RV or camper is not a wise decision as well

[@LizAmazing]

Definitely not a good time to buy new. But buying a well-built used. RV is a good option. Definitely get an inspection. Thanks for watching.

[@no_worries_van]

That’s definitely a lemon and I am glad I got out of my travel trailer. I hated that thing. I ended up getting a converted Bus and it’s way better and I’m currently building out my van.

[@downundertruckerusa4733]

Thank you so very much, I WAS negotiating on that very trailer, I'll be contacting my sales guy tomorrow and ending negotiations. Once again, thank you

[@LizAmazing]

Wow, thank you for posting this!

[@aronlee9313]

I will take heartland off my list of options.

[@cariskel4169]

How awful for these poor people! What a nightmare they've gone through! We are full timers in a Heartland travel trailer, 2017. We've not had anywhere near the problems these people have had, but we've had some. Our first RV before this one was a Coachman Class C, which was a real big disaster. This channel is really doing a good thing by informing people of the potential problems associated with RV ownership! So many people have no idea. Sometimes it's not even the RV itself, but the over priced brand of parts and products installed! Things shouldn't be so difficult for RV owners! There definitely needs to be more legal protection and accountability regarding not only the purchase of new units, but also replacement of parts due to normal wear and tear. Our overall take is that so many RV's are just built and designed poorly. I think our next RV might just be a plain old van that we fix up ourselves! ha!

[@LizAmazing]

Thank you for your comment, and for watching. I sure appreciate your support and sharing your experience. Here's an update with Colt and Jamie: kzbin.info/www/bejne/g6XRm6uloc-Bl5Y

[@garyp9906]

Hey Liz, Gary from Kansas here! This is such a sad video. It breaks my heart to see people put out that kind of money, only to find out they bought a piece of junk. I really feel bad for this couple. I thought I had problems with my Coachmen Catalina when we bought it new. It's nothing what this poor couple has to endure. Thank you so much for making these videos on the RV industry. I don't think we'll ever buy a brand new RV again. Perhaps a year or two old. But, not new. You are awesome girl and looking forward to next weeks video!!

[@garyp9906]

@@HOOLIGANUTV Hey guys, I really do feel bad for you. I can't believe the number of problems you have with this RV. Like I said in my post, I thought I had problems with my RV. It's nothing compared to what you are have to go through. I'll never buy another brand new RV again. We also had our RV leaking on us while we were sleeping during a thunderstorm. I know the feeling. Luckily I went up on the roof and slapped some Flex-seal on the joints and it seemed to do the trick. Please keep us posted on this horror story!! Good luck and praying you get this resolved.

[@trufix72]

It's sad to see American made products being sold like that. And for them not to replace the RV with a new one is even worse. That unit is going to be inspected for mold. Good luck you guys hope it turns out well.

[@deborahgarrison4349]

Holy moly. Liz, this is the worst experience I have heard about. A lawsuit is their only hope. Yes, there needs to be a Magnum & Moss (lemon) law for RVs. This might be the predicate case. I feel for this young couple. Appreciate you bringing this to light.

[@thundercatxx]

Thank you for the info. Appreciate that you named the dealers so we know whom to avoid.

[@LizAmazing]

I know it. I hope this video inspires them to do better. Feel free to share.

[@rx2ride259]

As a Powersports Salesman it makes me so mad when I hear about salesman dodging calls. So stupid. Immediately rip the bandaid off and get to work. You are the only one who can advocate for your customer. Boo Hoo you might loose a commission on a single sale, but can help these young people out.

[@scotta.ellsworth3766]

Liz, your work in exposing these dealership and manufactures is crucial. Please keep doing it, you are making a difference. This couple no doubt needs to seek out attorneys to move this case to get the right outcome. American RV manufactures and dealerships have shamed America for too long and they need to be held accountable. It is time for the U.S. Congress to get involve and draft up new legislation on the RV Industry.

[@LizAmazing]

Thanks so very much for your support! I really appreciate you cheering me on. Stay tuned for an update.

[@robertrios9982]

Hi Liz. Keep putting out videos like this. We need to get the word out about unsatisfactory RV manufactures and dealers! We have power together!