RV Newbie | Warranty Repair - Behind the Scenes in the Shop

[@robertclubs9908]

Awesome show Thanks

[@andreagoodling2133]

Love your personalities, so much fun

[@jhsayer1]

Ford has a recall for tailgate latch, I had the same issues Ford fixed it.

[@jimm2442]

I believe that Ford has a recall on the tailgate issue. If that problem caused you any damage or loss they are very likely liable.

[@kathleenrutherford733]

Your Family is so beautiful, I love you guys

[@discoveryboundrv]

Thank you so much Kathleen! We love you too! 😀 Best, Pam & Lee

[@davegray3508]

Hello Lee and Pam! I don’t know if you are aware, but there is a recall on the tailgate of Ford F350s. We have a 2022 F350 DWS Lariat, had out tailgate drop on us a few days ago and it peeled open the front of our fifth wheel like a sardine can. We took it to the Ford dealer in Spokane, WA for assistance and they ran our VIN for the recall. Yep…we weren’t crazy or stupid like we had thought. It is called “Unintentional tailgate opening” or something like that. I was given a number to Ford to put in a claim for the repairs to the tailgate and the trailer. It is going to be a hassle, but it shouldn’t cost anything for the repairs. Good luck and we love the channel! You guys are always so happy and the kids are great! Dave (FYI-we haven’t started a channel yet but we are planning to under the name “RV Sidecar Adventures” in the near future).

[@discoveryboundrv]

Thanks Dave! You're awesome!!! Good luck with the repairs and please keep us updated on your process. We will follow your lead on this as you can see we have a big patch on the front of our Rig as well. We actually stopped by the Ford Dealership and inquired about this yesterday. They informed us that the letter we are receiving is to let us know the issue exists, but there is no current fix for the problem. I actually asked them to schedule "Maximus" in for Warranty Repair and they told us there is no current fix but they will let us know when there is. Definitely double check with your local area and keep us posted if they have a different process. We might make the drive to your dealership to get this tailgate fixed. :) Looking forward to watching all of your adventures. Let us know if you have any questions along the way. All the best and Safe Travels.

[@davegray3508]

Will do. We haven’t actually been promised a “fix” for this issue yet, but it sounds like Ford is willing to pony up for the repairs (as they should). Tomorrow I will get the phone number I called to lodge my “claim” so you will have someone concrete to call and get a ticket # going. I Waze told the legal department would take two weeks to get back to me but it only took a couple of days. They do ask for pictures and other information that needs to be submitted and I will be doing that in early July. I’ll post my progress and any obstacles Ford throws at me so you will know. Best, Dave

[@discoveryboundrv]

Awesome. Thanks Dave! Looking forward to it. Pam and I will give them a link to our Grand Canyon episode. LOL.

[@Essexadv]

Don’t know if you already know, but there is a ‘service bulletin’ (recall) on the Ford tailgate. Check with a dealer to see if yours is covered.

[@martykerr8478]

There is a recall for the tailgate switch. Take it to the Ford dealer and get it fixed

[@slalomking]

You could put a bunge cord over the tailgate to keep it up, until Ford fixes it.

[@discoveryboundrv]

Simple, Easy & Done! 😀

[@staceymiller4765]

Y’all are funny but honest in your experiences. And if we’re honest with ourselves, things happen and always at the wrong time. Ya just can’t stress over it. In the process of buying our first( mine as well as an avid camper) camper trailer And looking forward to nights in comfort vs rolling off a rock in a tent! Lol. Safe travels

[@carlosojeda360]

Pam and Lee, I love your channel. FYI I do have a 2020 F-150 recall for that problem with the tail gate opening by it self and dealer repair a lttle scratch on the paint cause by it. Congrats for your RV life, We might see you on the road some time.... 😁

[@ifatola9405]

I had a feeling the tailgate was glitching but this definitely confirms it!

[@discoveryboundrv]

We said the exact same thing!!

[@ATLJonathanH]

The tailgate is a known Ford recall. Just got another recall letter. But our tailgate hasn’t failed yet.

[@davidrollins1679]

Had dealer repack my bearings they installed incorrect seals. They supplied me parts at no cost to correct it.

[@discoveryboundrv]

Hi David! That's a tough situation, indeed. Glad the dealership owned up to the issue. We always make sure the tires, bearings, seals, and axles are checked anytime we go in for service. 200 bucks doesn't mean much when you are stuck on the side of the road with a blow-out or bent axle. Everything else is minor. All the best and safe travels.

[@robertburns5145]

If I didn’t know better I would have sworn you took your North Point to Camping World for repairs. Those clowns are clueless! We have flooring issues too and after two attempts they still haven’t fixed it. First time seeing your channel. I enjoyed it very much!

[@discoveryboundrv]

LOL. Thanks Robert. Don’t worry, we have Camping World repairs coming up soon enough. 😀 We are trying to get our videos caught up to the current season. If you notice on this episode, the only warranty thing they fixed were the blinds.

[@robertburns5145]

@@discoveryboundrv Unbelievable! I’m sorry they had it 4 days and still didn’t fix it all even though you knew in advance they weren’t going to.

[@michaelwines4153]

You r in Staunton va that where we take our camper

[@timzbel6389]

Glad I found you guys because my wife and I are preparing to join the full Tim RV Life and your videos are helping us prepare for the 'reality' of all the issues that pop up on the way.

[@discoveryboundrv]

Hi Tim! We are so excited for you both. We can't wait to hear about your adventures. Don't worry, after 2 years full-time we are still RV Newbies too. :) Best advice we can give: the RV Community is your #1 support for everything. From your fellow neighbors, Facebook groups for the specific model RV that you have, & even reaching out to us as well. Everyone in the RV Community is amazing and so supportive. Fun story, when we started preparing to go full-time we had a spreadsheet of things we needed to buy. In the end, we didn't use any of it. Go small and light first, then grow into your rig as you travel. All the best from all of us here and safe travels! Pam and Lee.

[@NoleMercy]

The tailgate issue is a factory recall and gets fixed in under 20 minutes with a factory program at any dealership, if you haven't gotten it fixed yet 👍

[@johnrourke4302]

Ford has a CSP for unintended tail gate dropping I don’t know if you’re truck is in the affected series. The campaign # is 21M05. Thanks for sharing your life on the road with us.

[@discoveryboundrv]

Hi John! Thanks for the references, big help and much appreciated. The tailgate is a big issue for us, and we have had it inspected several times. The dealership said our truck isn’t part of their tracking. Hopefully we can catch it on camera and show them….again. That’s why we haven’t fixed the RV front compartment door yet. More to follow. 👍

[@discoveryboundrv]

Hi John. Quick update. Pam and I just stopped by the dealership and they ran our VIN again. Looks like we do fall under the 21M05 after all. Guess our FORD letter hasn’t arrived yet. Thanks again.

[@cadenschmidt319]

Y’all should do a RV tour of your rig, it would be neat to see how you live full time, inside and out 👍❤

[@patrickgrahn2238]

You guys are so fun to follow. Keep up the good work.

[@discoveryboundrv]

Thanks Patrick! You're Awesome too!!! All the best from all of us here. Pam and Lee

[@GunghoMarine83]

Dont think we have ever seen Lee without his hat on.

[@discoveryboundrv]

LOL. That’s hilarious and so true. He loves that hat.

[@GunghoMarine83]

@@discoveryboundrv please keep up with showing the small problems that come up like the tailgate and rug flying out lol. This kind of brutal honesty really helps everyone so we can learn what to do and what not to do. We are buying our first rig in the spring and we have been watching KZbin videos for the last 2 years preparing for the good and bad. You have taught a lot, keep up the good work!!!!

[@discoveryboundrv]

Hey Mark, we are so excited for you guys and we can’t wait to hear about all of your new adventures. Pam and I like to say that RVing isn’t the Hallmark Channel. 😀 Being prepared for the road is the most important aspect of crossing the country. As you can see, things will just happen all of a sudden and change your plans. Don’t worry, transparency is the center of our channel. Mistakes and all!! 😀👍

[@jamesholmes9493]

Ram had a recall on tailgates doing the same thing mine being one. It worked out about the 20th time it locked it would kick it open. Which was often because it locks when u start driving. I know yours is Ford but I bet it's the same issue.

[@discoveryboundrv]

Hi James, that makes a lot of good sense, Thank you! I never thought it might be an issue that occurs based on the truck locking and unlocking sequence. Great info and I will definitely keep watching this. All the best and safe travels.

[@donm722]

When you lock your doors does it also lock your tailgate

[@discoveryboundrv]

Yes it does.

[@larrybeck8738]

One possibility on the tailgate is that you inadvertently hit the tailgate release button when letting the emergency brake off. I noticed that I was occasionally doing that.

[@discoveryboundrv]

Hi Larry, great point. We actually convinced ourselves of that possibility on the first two instances. (Including the damage to the rig). Afterwards this has happened several more times, and we have now confirmed that the tailgate will just randomly fall. We tried to show that in the video, but everyone’s situation is a little different. We won’t be asking Ford to fix any rig damages, but we won’t be replacing the RV front compartment door anytime soon. We have very low confidence that this won’t happen again. Ford sent out a bunch of letters to confirm the issue, but they don’t have a repair process yet. More to follow. 👍

[@earnestburditt9867]

There is a tailgate recall. They keep coming down. Even after they repair it they keep doing down.

[@discoveryboundrv]

Thanks Earnest! I hope that after they fix this tailgate (whenever that might be) our tailgate will not tear up the front of our rig again. It's actually why we haven't replaced the front compartment door yet. We will see how everything goes and keep you posted. Safe Travels.

[@williamschaaf6688]

Regarding the pocket door and puck issue.....would you be able to counterbore the puck hole and recess it a little? It would clear the frame then. I think that would work if I read the problem correctly. Better than replacing the entire thing. Good luck on the rest of the remaining repairs.

[@discoveryboundrv]

Thanks. Great point and we didn’t even think of that. We might just do that instead. This pocket door problem is not unique to our rig. That is why the new models have a farm door instead of pocket door for the mid-bunk. It seems Jayco couldn’t solve it either. In repair, they only fixed the blinds. We still have to go back for everything else. More to follow. 👍

[@williamschaaf6688]

@@discoveryboundrv Better yet......hang a farm door and secure the pocket door in the wall. 😉

[@davegray3508]

I see that Mark Cook also let you know about this. Good luck and hope you guys are able to get the front of your rig fixed at Ford’s expense.

[@kristirichards2249]

We are such huge fans of you guys, were just wondering how you, Pam and Lee, met. Sometime when you have nothing else to do (as if) would love to hear the back story on how you met and what led you and your family to travel full time.....

[@discoveryboundrv]

Hi Kristi!! Thank you so much, we are now huge fans of you guys too. 😀 We promise to spill the beans and do a backstory episode soon. Just so that you are first to know, we met in Germany when I was stationed over there with the US Air Force. When I got out of the military, we traveled the world living in Europe and the Middle East for many years. Pam was actually a flight attendant for Etihad Airways and a Real Estate Agent in Dubai, UAE for a while. We started full time RVing because we are nomads at heart. We love meeting other travelers and sharing our stories. It’s so much fun. All the best from all of us here and Happy 4th of July! Lee & Pam

[@kristirichards2249]

@@discoveryboundrv Oh wow - thanks!! And wishing a wonderful holiday to you four also!!

[@pmholcombe453]

Pam & Lee, you lead a very interesting life in your RV. It’s never a dull moment with you two! Pam, your Ford Explorer is a beautiful SUV. Hope the dealer offers you the right price. Marilyn & Perry ❤️❤️

[@rickyanderson486]

We live in Harpers ferry WV for the last 14 years. We have some good friends that are German and we were pulling for your wife to get her citizenship. Be safe!

[@discoveryboundrv]

Thanks Ricky! We love the Harpers Ferry area. The huge rocky river is amazing. Driven that a few times. It’s also the longest traffic jam we have ever experienced (3 hours) when there was an accident on the bridge. LOL. All the best, and safe travels to you as well. Pam and Lee.

[@regrcm]

I have a question. Are you having your warranty work done at the manufacturer or the dealership? We just purchased a Heartland Gravity 3550, and we've had issues one month out. I'm a photographer that can do videos; however, people don't understand the work involved in videos. Awesome job!!! I love your b-roll and your musical choices. But something you guys should know, it's more about your personalities and you guys have great personalities. But you put out a lot of great information. I was telling a friend of mine about your videos and he also agrees that putting together videos is a lot harder than people think. Keep them coming. :)

[@discoveryboundrv]

We actually could never get to the Manufacturer (Jayco). We always had to go back to the dealership first. We tried to take it to Indiana, but Jayco wouldn’t approve it. The only constant in RVing is doing maintenance. You will always have something broke, new or used doesn’t matter. Also, don’t forget that it costs money (gas, lodging, etc.) to take it in for repairs. That’s why we fix most of the issues ourselves. Usually a $10.00 part. Thanks for the great support! You are 100% right about long-form videos. They are pretty tough to crank out every week, but we love the context and information that we can share with others that you just can’t do with Instagram or KZbin Shorts. We like to say that every road-trip begins with a great playlist. Crank the music up and hit the road. 😀 Since the beginning, we have had people ask us to stop with the music…we say, there are thousands of other RV channels repeating the same message over and over. No rainbows on this channel, just 100% the truth of RVing. All the best with your new RV and getting those issues fixed. Keep us posted. Best, Lee & Pam.

[@regrcm]

Thank you! :) @@discoveryboundrv

[@ireneeickenhorst2326]

When we got are new, first diesel pusher which as life goes are last motorhome as my husband passed away anyway back to subject. We were full time and if we parked for a period of time my husband would start it up and let it run a bit, well one day doing this black smoke came out, next time black smoke and since in warranty we wanted to checked it, we were close to Las Vegas so they sent us to a truck repair, with our coach there’re was access to the engine under bed, also in back of coach the mechanic that had to come in was really nice took his shoes off after a bit said I sorry but we our going to have to loosen the head to check something I looked at my husband with tears in my eyes all that diesel smoke would I ever be able to get it out but it wasn’t bad, Turned out Bosch had a problem with their fuel injectors and it would have to be in for repair. 4 days they needed the coach but they did keep it plugged in and Pam we also enjoyed the showers and running out hot water lol at the motel.

[@discoveryboundrv]

Hi Irene, thank you so much for sharing those wonderful memories. We love sharing your adventures with the girls. Sophia and Emily say hello and they were amazed by the black smoke. Sophia said she would have drawn a happy face on the counter. 😀 I loved the hot showers, but hotels aren’t home. We can’t wait to circle back to the Las Vegas & Pahrump area. All the best! Pam & Lee

[@ifatola9405]

Only thing covering the rig next to the Explorer is Jesus 😆

[@discoveryboundrv]

LOL. Priceless!

[@TheViewfromBethlehem]

Re: Pam and the tiny trash bag. Having Workamped, it is not unusual to see a tied-up kitchen trash bag in a recently-vacated site as there are so many RV Parks with so many different rules about trash. I'm sure it would not have been considered a sin. However it brought to mind something that happened to me decades ago as a teenager when I worked part time at a large tourist attraction, outside. A group arrived in an 18-seater tour bus and dispatched its passengers, save the driver, who spoke (perfect English, though) with a German accent. The driver ate his bagged lunch then asked me where there was a trash can. I really didn't know, so invited him to drop it on the ground then I would pick it up later. He told me 'no', that he had seen one and pointed a considerable distance away, then off he went. To this day I am struck by his un-laziness (is that a word?) and desire to do the right thing. So Pam, thank you for doing things right, the European way.

[@discoveryboundrv]

Thank you so much! I loved the story and thank you for sharing. It's so important to leave places better than you found them. We always look for opportunities to help out when we visit new locations. The RV Community is so amazing. There is always another RV pulling to the spot minutes after we leave. They deserve their best camping vacation too. :) I love the word "un-laziness". :) Thanks again and all the best, Pam.

[@mtcook111]

You guys may know this by now, but Ford has issued a safety recall for the tailgate issue. I received my letter from Ford last week! I’ve had it happen to me once in my F-250 while towing our fifth-wheel!! Scary stuff.

[@discoveryboundrv]

Hi Mark, we hate that this happened to you as well, but we are thankful that nothing major occurred. Our tolerance is only about 2 inches of clearance between the tailgate and front compartment door. Not much at all. We got our letter as well and we are now waiting on Ford to find a solution to the problem. When we spoke to Ford, they told us there is no fix yet, but they wanted us to be aware of the warranty issue. If you get any more info on this please let us know. Thanks, Lee & Pam.

[@donm722]

I have a GMC and when I start driving my doors lock even my tail gate. Just wondering if Ford works that way or maybe check your settings

[@discoveryboundrv]

Great tip and thanks! We did a big check with a dealership in Sacramento, CA. That was the next stop we had after our tailgate tore up the front of our rig. We went through all of the settings and there was nothing in there that seemed off to the technician or myself. He even said, we probably left the tailgate down. Well, half a dozen more times of tailgate drops only confirmed that it isn't us doing it. Pam and I were convinced we were going crazy. LOL. Thanks again and safe travels.

[@jimm2442]

Yes and on my 2021 GM 3500 HD there is a message and warning bong tone that tells me the tailgate is down. I like the power tailgate and the ability to open and close it from inside the truck but a fully manual tailgate worked fine for many years.

[@pennyhill3668]

Love watching you guys.. ❤️❤️ we just got a trailer but can only be weekend warriors Just wondering how do you afford to stay on the road ? Do you work remote.

[@discoveryboundrv]

Hi Penny! Yep, we work remote. In our Salt Lake City video (Season 1) we realized a lot of basic questions were unanswered. So we dove into the top 5, and that was one of them. I am in aviation and manage various aircraft remotely. Fun story, we actually lived in Europe and the Middle East before we started full-time RVing and that was a major factor in going full-time. We are all connected by our love for travel and adventure. We are lucky to have this opportunity to share our story and we absolutely love the RV Community! Lee and I are so excited about your new RV. Have you given it a name yet? Remember, create a theme for your travels. It's so much fun. (Coast to Coast, National Parks, or even states that have the letter S in them) :) All the best from all of us here and Safe Travels! Pam and Lee.

[@harley9218]

Nicely done video. I do however find the rolling earthquake analogy interesting. Seems that only applies to the RV and not the tow vehicle that’s experiencing the same roads and the same “earthquake”. Are moldings, trim pieces, falling off the truck while it experiences the earthquake?

[@discoveryboundrv]

Hi Harley, thank you! Actually, it affects both and it all depends on your suspension. Rigs are built tough, but after watching a GoPro video of the inside of your RV rolling down an interstate and “earthquake” is the closest thing to mind. Tow vehicles have independent suspension and are built to absorb heavy road conditions better. We are little confused on the truck trim pieces question, though. Let us know if you have seen that happen before. Thanks again and Safe travels.

[@harley9218]

My thought was that while parts falling off an RV seem to be somewhat acceptable, parts falling off a truck would not be. Sure suspension makes a big difference, but I have to wonder why RVs aren’t manufactured with a suspension that would keep things from falling apart. I do admire your positive attitude and acceptance of the issues inherent with an RV. Safe travels.

[@discoveryboundrv]

Thanks Harley! We completely agree! This is a great conversation based on value. Is a rig that costs over six figures worth the measure of its parts and workmanship. With engineering techniques the way they are today, would an extra 5k directed solely to ensuring things don’t fall apart be worth the added price to ensure the value of the product. We have learned a lot by owning a rig but wish our RV value was a little more balanced as you could see in the video. Thanks again Harley for the great discussion and I hope others agree as well. All the best, Pam & Lee.

[@TexasPToonFam]

How many miles does that cap have on it? I’m a hat guy to, and hate breaking in a new one. But I think Justin Boot Company needs to send you a new hat! I think Y’all’s tailgate needs a break away box and cable rigged up on it, and hook it to a red light on the dashboard for when the tailgate magically opens or gets left open!

[@discoveryboundrv]

LOL. Love it. There are two things that aren’t getting replaced. The first is the hat! That’s the good luck charm. 😋 The second is the patch on the front compartment door of the rig. That’s because we don’t trust the tailgate…at all. Trust us, we’ve asked plenty of times. Ford said there was nothing they could do.

[@stevedenoyer5956]

Doesn’t seem like they hardly fixed anything you guys wanted done? How in the heck did your rug get to dangling behind the rig?where did you have it stowed?

[@discoveryboundrv]

Hi Steve, great catch. They only fixed the blinds. They didn’t fix anything else and they had it for a few days. Our outdoor rug gets really dirty and sometimes has ants, so we fold it up and put it in the back of the truck when we tow. We put stuff on it to keep it down. This trip, we forgot to put weight on it. LOL.

[@stevedenoyer5956]

@@discoveryboundrv oh gotcha one way to get the ants off at 65mph LOL

[@rickyanderson486]

What part of Virginia are you from? I grew up in Fairfax. thanks

[@discoveryboundrv]

Hi Ricky, that’s awesome. We have friends in Fairfax. We love shopping at the Fair Oaks Mall. We lived in Harrisonburg for a while. That area is where we purchased the rig and where we had to do all of our warranty repairs. Also, we LOVE the big Fall pumpkin patches in the surrounding Fairfax area. Such a blast.