Samsung Refrigerator Family Hub (Touch-Screen) Restart/Reboot

[@joepacheco7979]

You just saved me almost $700-$1000! My screen was blank but with icons on the bottom. Nothing worked... until your secret menu 10 second trick! YOU ARE AWESOME!!!!!

[@BDTube2006]

Yes! That's great! Well done!

[@MattiesFanClub]

The SWITCH saved the day at our house! Thank you!! Our screen was completely locked. I turned the switch off for 3 minutes. Turned it back on. Still locked. I persisted 😂 I left it off for over 12 hours. Turned it back on AND OUR SCREEN WORKS AGAIN 🎉🎉🎉 Super grateful!

[@BDTube2006]

Wonderful!

[@diamondvasquez7649]

Your a life savor did not know about the switch on top. Now my screen is working again

[@BDTube2006]

That's great! Well done! Glad it worked out.

[@Bilzzzzzzzz]

Oh man.. You're a savior! Thank you

[@BDTube2006]

Awesome! Glad it worked out for you! Well done!

[@Bilzzzzzzzz]

The screen was stuck on updates where it shows 15-20 minutes. It was stuck there for the whole day. I had to reboot the screen then start the updates. That worked for me!

[@BDTube2006]

@inkhanation perfect!

[@Savedbyonlygrace777]

Thank you so much!

[@BDTube2006]

@@Savedbyonlygrace777 You're quite welcome! Thank you for your comment of appreciation!

[@Apple-zu3xh]

Well done !!! Thank you

[@BDTube2006]

You are quite welcome! I'm glad to assist! Your comment is appreciated!

[@Icsimon]

Thank you 🙏

[@BDTube2006]

You're welcome!

[@swcoonce]

This is extremely helpful and you’re so incredibly handsome!!

[@BDTube2006]

Awe, shucks. :D Ha!

[@Masterofrefrigerator9756.]

sir can you tell me my samsung led refrigerator has its touch hang keeps on working when the comp is running but when the comp is turned off the touch works fine what can be the problem

[@BDTube2006]

Please define "comp", I'm having difficulty understanding the term in this instance. Thank you.

[@lordpeewee8446]

​@@BDTube2006 I think he meant compressor.

[@BDTube2006]

@lordpeewee8446 thank you for the assist!

[@kuldeepcheema8162]

hi there I have received few emails regarding family hub refrigerator. and tried with mouse to reset the factory setting. and I have done that but still touch screen not working.

[@BDTube2006]

So your screen is unresponsive to touch even after the factory reset? I'm curious if you are experiencing the inoperative user interface failure. A Samsung service ticket may need to be created.

[@kuldeepcheema8162]

@BDTube2006 I have to get replaced the touch. And it's working fine now

[@aztechomie64]

@@BDTube2006 i did all these steps and this was happing off and on when i bought new from store what else can i do besides having Samsung wanting to charge me more money for something that was not working to begin with? Thank you

[@BDTube2006]

@@aztechomie64 if you've completed the full factory reset (not the restart, but reset). That's pretty much the last option as far as software goes.

[@aztechomie64]

@@BDTube2006 is thier anything i can download online and put it on a usb to insert it to fridge?

[@ARiElTHEGREAT1]

My screen isn’t responding to touch at all. It only turns on when I open my refrigerator door. 😕

[@BDTube2006]

@@ARiElTHEGREAT1 have you tried the reset switch at the top of the door?

[@ARiElTHEGREAT1]

@@BDTube2006 I flipped the red switch and left it off for a few minutes. I went to turn it back and the screen restarted, I could my see Home Screen & it showed that it connected to the wifi. But again, when I touch the screen to scroll through apps or attempt go to settings, it’s unresponsive. It’s as if it’s locked.

[@BDTube2006]

@ARiElTHEGREAT1 try plugging in a mouse to see if you get the options to navigate the system. The USB port is in the same location as that red switch.

[@XxManticorexX2009]

Thanks for video, but I would have to go to the developer menu, it is password protected, before Tizen 6 it was 1122, but now it is an adrees unfortunately. But I have to change my software again, does anyone have the new alphanumeric code? Unfortunately Samsung won't give it to me even though my warranty has expired.

[@BDTube2006]

Use the secret menu option within this video. It bypasses all security so you can factory reset the fridge. Please note that all settings will be reset.

[@Dreambigdreams1]

Did the factory reset and now when I turn it on it shows Samsung when it starts then family hub then goes on a blank screen. Tried the mouse and nothing is working. Any tips on what I can do? I've unplugged left off for a min. Switched the red button off for 15 secs 30 mins etc and still nothing. Was working perfectly before I did the Factory reset I was just trying to get it off of retail mode. Thanks

[@BDTube2006]

The demo mode can be turned off through the settings, factory reset is not required. However, there was a recent Family Hub update (I actually updated mine this morning August 08 2024) which I'm curious if the Hub tried installing the update upon resetting the unit. I would try cutting the power (at the breaker) and leaving it off for five (5) minutes. Hopefully whatever residual power stored with dissipate and clear whatever may be in memory. Keep me posted.

[@maritsadiaz]

Hi I did this 2 days ago same issue.Did you ever fix it?pls help 🙏

[@BDTube2006]

@@maritsadiaz what issue are you having with your FamilyHub?

[@incxzeus6617]

@@maritsadiazsamee

[@bl4z3pupz]

I have an older tizen 3.0 fridge and it doesn't respond to touch and always displays a door open message but the actual fridge works fine

[@BDTube2006]

@bl4z3pupz if the screen is not responding via touch, I'd suggest trying to plug-in a USB mouse to the fridge and try the factory reset. Hopefully, this reset will regain the touch capability. Just know you will lose all configurations currently stored. Let me know how this works out.

[@dab42bridges80]

Thanks.

[@BDTube2006]

No prob!

[@auroracuevas5814]

Mi refri screen turns black , that is normal? I would like to keep on always, that is possible?

[@BDTube2006]

To extend the screen's life, it's set up to automatically turn off. It's preferred to have the screen shut off to not "burn" statix graphics into the screen. However, you can keep the cover screen ON for up to two (2) hours before the screen shuts off. Unfortunately, there is not an option to leave the screen ON (all the time). To change/extend the screen time, go to Settings, under the Display settings, you can turn ON "Cover screen". The cover screen is the screen saver graphic before shutting OFF). You can change the cover screen duration from 2 minutes to 2 hours. If you turn OFF cover screen, then you will see the option for "Screen Turns OFF After" which is only between 1 to 5 mins.

[@kuldeepcheema8162]

There is usb port on same door. U can plug the mouse to access and reset the screen.

[@BDTube2006]

@@kuldeepcheema8162 correct.

[@bhoyohbhoy3563]

How do you just reset the home screen layout?

[@BDTube2006]

Personally, I simply tap and hold on the screen, then you can choose to delete the page. Then simply add a new page and customize from there. I prefer to start fresh, from scratch.

[@jenashajohnson7006]

I tried holding the split squares still was unresponsive.

[@BDTube2006]

What issue are you having with your display?

[@AriadnaZ]

What if after I clicked on the option “cancel and reboot” the fridge doesn’t do anything else? The screen just stayed black 😢

[@BDTube2006]

I'd suggest trying the method with the switch. This will hard reset the screen and should rectify this screen issue.

[@kuldeepcheema8162]

I have tried to switch it off and back on but my touch comes back on but it won't let me do anything. so basically touch not working. any suggestions plz do let me know 🙂

[@BDTube2006]

Okay--not a problem! Go back to the area where the switch is that turns the screen ON/OFF. In this area, you will see a USB port along the side. Plug in a wired USB mouse and cursor will appear. Now you can navigate to the settings via the mouse and factory reset your device. Keep me posted! Good luck!

[@fflunited8181]

​@BDTube2006 doesn't have to be wired. Can be one with a Bluetooth adapter. However factory data reset didn't work on mine. Sad

[@fflunited8181]

​@BDTube2006 I take that back it worked but I had to go through the first few setup steps with the mouse. Thanks!!!

[@BDTube2006]

@fflunited8181 yea, I didn't want to go down the rabbit hole with the Bluetooth adapter (just in case others are reading) trying to keep it simple, but you got! Well done! Glad you're up and running!!

[@ianntharoseberry7508]

How can I swipe down if the screen is not responding?

[@BDTube2006]

@ianntharoseberry7508 thank you for your question. Is your screen still not responding even after using the switch? If not, then you can also plug in a USB mouse (or Bluetooth mouse) to navigate the screens that way. Keep me posted!

[@yesyquinn878]

I did the 3 of them none working the last step is manage to setting but can go to the option as I need to slide down and not responding 😪

[@BDTube2006]

@@yesyquinn878 I would suggest hooking up a wired (or Bluetooth) mouse. This will allow you to navigate with the mouse vs. using the touch screen. Keep me posted!

[@yesyquinn878]

@@BDTube2006 yes!!! Works now I just left the mouse next to it 😁 thank you 🙏

[@BDTube2006]

@@yesyquinn878 Wonderful! Great job!

[@FélixMartínez-f4g]

Good night. The Refrigerator screen does not turn on. I already turned it off and turned it on again and it won't turn on. In this case it could also be factory reset, excuse me? Aid!

[@BDTube2006]

Greetings--I'd recommend removing the power at the breaker (or unplugging). Let the unit stand for one (1) minute, then restore the power. If the family hub screen does not come back on (stays blank--no image, no icons, etc.); then you may have a faulty board/monitor and may require repair.

[@scottallison11]

My touchscreen stopped working. Was out of warranty. Samsung wanted $200 in call fee and labor + parts. This screen is around $950. You would be better buying a new fridge. I managed to get a salvage screen off EBay for $245. Last time I will buy something like this, too many things can go wrong and expensive fix.

[@BDTube2006]

What are your thoughts on the screen installation? Straight forward?

[@piterli69]

Y la usb??? Para que sirve ???

[@BDTube2006]

El puerto USB sirve para actualizaciones de firmware y para conectar un mouse para navegar por la pantalla.

[@iliya2560]

I am from Iran and I bought this refrigerator I forgot my Android PIN, how can I reset it?

[@BDTube2006]

The default pin is 0000; however, if that does not work, then click the link at the bottom of the number pad, "Forgot your PIN?"; this will walk you though the step to recover your pin. Once you have your pin, you can then go back to the Security Settings and disable security pin if you no longer want it enabled.

[@iliya2560]

@@BDTube2006 The problem is that I have to enter the PIN again to connect to the Internet

[@BDTube2006]

@@iliya2560 Ahh, then your only option is to do a factory reset. You'll have to goto that "secret menu" to reset the fridge. This menu bypasses all settings--simply follow my steps in the video --> 3:48 That should take care of it.

[@iliya2560]

@@BDTube2006 I did it, but unfortunately it did not open any options, it just says no application

[@BDTube2006]

@iliya2560 it seems the hub didn't register your press and hold if the text "no applications" showed up or you released too early. Try it again, and make sure your finger doesn't come off the screen. Continue holding the applications icon until you see the secret menu pop-up (approx. 10 seconds). I get the "no applications" prompt if I press and hold and release before the menu is displayed, so I suggest trying to hold a little longer. If your screen isn't registering your press and hold, you may want to reboot the screen by using the switch method--this will recalibrate the screen for you, then try again. Hopefully, it was only an issue of not holding the icon long enough. If that doesn't work, please tell me what model fridge you have--typically, there is a label on the side of the fridge, located at the bottom.

[@CorneliusSmalleliterealtor]

my touch screen was not responding at all. Back to normal now. Thanks

[@BDTube2006]

Wonderful! I'm glad it worked out for yea! Well done! Thank you for the comment--

[@touji00]

A tip when the touch stops working on the lcd, even with the reboot.... Plug a mouse into the USB port and you can use it as a pc, without having to completely replace the lcd and spend hundreds of dollars.

[@carlosparrilla63]

I plugged in a wired mouse to it, and performed a full factory reset, and still does not work😒

[@ACGR-yq6vx]

After 4 minutes ON, the screen goes black, completely off, It won't make any move, It keeps happening even after the manual reboot over and over, I really don't know what to do 😞 I mean, I can't even finish listening to one song, please help me 😢

[@BDTube2006]

Have you tried a full factory reset?