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How to fix and defrost a Samsung Family Hub ice maker.
steps to fix and defrost your samsung family hub ice maker…
To start press the home icon
Step 1 : Go to fridge manager
Step 2 : Tap the top left and right corners of the screen (right left right left continuously - sometimes takes a minute) until you get to engineer mode
Step 3 : press fridge function test
Step 4 : press force run
Step 5 : press force defrost (FD)
Step 5 : Press home icon
Step 6 : press settings
Step 7 : press sounds and adjust the volume
Step 8 : press home and go to the fridge manager again
Step 8 : press fridge settings
Step 9 : turn ice maker off
Wait about 30 minutes and then try to remove the ice bucket. Do not force it off. Gently push it up and then pull out to remove it.
VERY IMPORTANT !!! 🔥🔥🔥
NOTE: the Force Defrost only runs for 30 minutes before automatically stopping. If you still cannot remove the tray after running the force defrost for 30 minutes then you must RUN THE CYCLE AGAIN and REPEAT if necessary until you can remove the tray. After you remove the tray continue to run it until it is completely defrosted! It might take 5 or more consecutive runs! ⭐️⭐️⭐️
You can break off as much excess ice as you can during the thawing process if you wish.
Make sure it is completely thawed and DRY before placing the ice tray back in.
Step 10 : go back to the fridge manager and press fridge settings and turn on the ice maker
Step 11 : Go back to the engineer mode and press test cancel to make sure that the force defrost is not still running
If it doesn't work the first time you can do the process again. Or press the reset button (blue button on the right side of the ice maker towards the front of the ice maker after the ice tray has been removed). I did not have to reset the ice maker.
Problem solved!!!
Wait an hour or so for ice cubes to fill the tray before trying the ice maker
CHECKLIST for after defrosting! *******
1 - Go to fridge manager then fridge settings then at the top you will see the ice maker... Toggle it on to the right so it's blue
2 - I would also go back to the engineer mode and press test cancel just to be 100% sure the force defrost isn't on still.
I think the main issue may be not using it for long periods of time and also check the seal to make sure it is sealed properly when the tray is pushed back in. If the warmer air gets in it will cause it to frost up over time. You can order one if it isn't sealing properly. Check it every month or so after that (empty the tray of cubes completely; make sure it’s defrosted; check the seal on the tray and let the tray fill up with ice again) just to be on top of it in the future.
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