Samsung Refrigerator - Flex Zone Drawer Not Working, Freezer light out - How to fix

[@daryldowg8496]

Thanks young man for teaching this 59 year old how to do it! I replaced mine with no issues. Easy peasy, thank again you are wonderful. Have a great Christmas.

[@MakingMends]

Glad it helped! Thanks for watching. Merry Christmas!

[@jhanawa]

I watched your video last week, clicked on the link, ordered my part and today, 20 minutes later my flex drawer is working for the first time in years!!! Thank you.

[@MakingMends]

This is why I do what I do! So good to hear. Thanks for sharing!

[@thedad1]

Spent $100 on Amazon and despite not seeing any tear, the replacement worked. Can now adjust temp in drawer and lights now work. Thanks. My model had an extra bar in the back secured with two Phillips screws. One tip, it was difficult to get the black bar connecting the geared wheels back in. If you remove the little white clip on the right side of the bar, it allows you to push the bar further into the grated wheel, and then you can replace the clip.

[@MakingMends]

Glad it worked!

[@DrScottSpiridigliozzi]

Thanks so much for this!! My refrigerator temperature has mold in it, turns out the humidity and temperature was too high. It was because the control panel wasn’t working! After watching your video, I was able to fix it and now the fridge works great! Thank you :)

[@MakingMends]

Great to hear! Thanks for your feedback!

[@shannonhoxie9557]

Way to go Spenc... My situation and cable was exactly like yours. Thanks for the DIY. I ordered the cable on Amazon. $98 bucks now. And since I didn't have anything to do, I cleaned up the cable, soldered all the broke wires, (theirs eight of them) and put it back in. Worked like a champ. Don't know how long it will last but at least Ill have a spare cable when/if it goes.

[@MakingMends]

Awesome! Hopefully that works! Nice to have the backup if needed.

[@robertmyers8322]

Thanks for the great installation directions. Every step was as described and demonstrated. My cable was broken in the same place as yours; obviously a design issue. I’m not too afraid to try a repair such as this, but you made it easy!

[@MakingMends]

Glad it helped! Thanks for watching!

[@CrickWaters]

replacing my cable as I type. Any fallout from leaving the bead piece out?

[@MakingMends]

Still going strong!

[@iarpak]

Great video! Our cable broke a couple of years ago and got a new cable from Amazon. But trying to figure it out was frustrating and since our model has all the controls on the drawer, but all the lights and features of the fridge were still working, I just gave up and we've been living without any controls since. After watching this video, I now am confident I can finally replace the cable. Thank you for posting this detailed video! So helpful. FYI, our model is RF23M8070SR/AA. And in case you're wondering, will never buy a Samsung fridge again. Between this, the ice maker issues and water dispenser issues, my recommendation would be DO NOT buy Samsung fridges.

[@MakingMends]

Glad this helped! Thanks for watching.

[@retiredskygoddess]

Excellent tutorial. My flex control indicator for coldest setting is on, and can’t be changed when touching the control switch temp. The lights for zone and freezer are working. Is there a fix to just change the temp switch, or is changing the entire wiring harness necessary.

[@MakingMends]

Thanks for watching! I'm looking into this issue, and I'll do my best to make this tutorial next time I'm in that area.

[@Darion350]

If it's not the wiring harness, it's likely the control panel on the door. Does the fridge make a dinging noise when you push the button? Or is it not responsive?

[@lbriant48]

Excellent video, my freezer light, and my drawer control has been out for a year. I took it apart just like you said, and the wires are all broken. I ordered a new harness . Thank you for such a good video !!!

[@MakingMends]

Glad you found the problem! Thanks for watching!

[@lbriant48]

@MakingMends I think I paid like $37 from Samsung, plus $18 for shipping

[@lbriant48]

@MakingMends Next figure out why my Icemaker is always freezing up. I get tired of thawing it out and don't use it anymore

[@anneclauson1581]

Great video, thank you. Can you please share the Amazon link for the replacement parts.

[@MakingMends]

It's in the description. Thanks for watching!

[@byungna2566]

Could you also show us how to replace the Flex Zone control switch embedded in the pullout door? Because that could be another problem source.

[@MakingMends]

Thanks for the tip, and thanks for watching! I'll do my best to make this tutorial next time I'm in that area.

[@RonALampman]

Hey, where does the cable connect to that comes out of the back part of the fridge drawer? Do you have to pull the fridge out and disconnect it from the back somewhere??

[@MakingMends]

There is a spot near the front right inside the fridge where it loops from the back and plugs in. See 2:44

[@boomsstone]

Great video, saved me an hour or two and probably breaking some parts as well. Thank You

[@MakingMends]

Thanks, great to hear!

[@tejpandya]

Thanks for the great video. I replaced the part as you showed however it only fixed my freezer light. The control panel is still out 😢 Any guidance/advice on that?

[@MakingMends]

Glad this helped! It sounds like maybe the control panel is bad too... Hard to say for sure though without looking at it. Does the control panel seem to change the temperature at all, and maybe it just isn't lighting up?

[@tejpandya]

@MakingMends unsure. Maybe I can put some water in a container and take the temperature. Then press the button (but it definitely doesn't light up or make a sound) and see if the temp changes after an hour? Thanks for your help

[@MakingMends]

@@tejpandya If you don't have another thermometer option, this could help provide some insights into what is happening with your fridge without taking anything apart. Let me know what you find!

[@decoythedad]

Great video, this fixed everything except the light for the flex zone when the drawer is open. The panel is working again and the freezer light is working again. I found a major cut and frayed area on the cord behind the slider.

[@MakingMends]

Great to hear! Thanks for sharing. I wonder if the bulb for the flex zone light is out. The way everything else is working, I'm not sure what else it would be...

[@YouTubeViewDude]

I have a different model, but this was my exact problem as well. About 5 of my wires to the mid drawer display were severed causing my display not to work and my fridge to cut out periodically. I soldered them back together and used heat shrink (I cut the remaining wires to fit it). Working like a charm. Thanks bro!

[@MakingMends]

Nice work!

[@joebridges3165]

Hi, excellent video! Our Samsung has the same problem, I ordered a new wire harness $130 from Samsung in 2023 prices. I was going to try and splice it back together but I was afraid it would shorten the length too much. I was wondering if your fix of removing and leaving the "bead" piece fix the problem?

[@MakingMends]

Thanks! It's only been a week but the repair is still working great with the bead piece removed.

[@joebridges3165]

@@MakingMends I'll do the same, thanks!

[@joebridges3165]

@@MakingMends The wire harness finally arrived. I tried several times to get the wire harness to work without the bead piece but it kept coming out of the track. Hey it took 6 years to break, so I'm hoping this one does the same. in another 6 years I. We've had constant problems with the icemaker freezing up since we got it, I'll never buy another Samsung. Thanks for the video

[@MakingMends]

@@joebridges3165 Thanks for the update! This customer has the same issue with the ice maker - trying to come up with a viable solution. This model is notorious for that.

[@khaidang27]

​@@joebridges3165you just need to chat with samsung customer service, take the picture of the ice maker compartment, S/n of your samsung. They will come to replace whole thing for free. I'm in Dallas TX, they came to replace it in one day. Just Chat, not Call. Trust Me!

[@KanapahaSpeechandDebate]

The video is great, and we were having this exact problem. The old wire is visibly frayed, however, upon plugging in the new one, the drawer lights do still do not come on. Is there something else I should look into?

[@MakingMends]

Sorry to hear that. If the wire harness replacement fixed the refrigeration and control panel problems with the drawer, I'd check if the bulbs are still good for your lights. Good luck!

[@thedad1]

All the drawer temp lights are on as is the drawer light when opened ( can’t tell if it’s on when closed). Is a worn wire the likely cause?

[@MakingMends]

If the control panel and light are working, but the temperature is not, it's possible that some of the wires are damaged but not all of them. Just my guess - I'd have to see it to get a better idea!

[@fdcm8236]

You inspired me, I just bought the cable. Your work was amazing, let's see if I can make it as simple as you.

[@KimSaxton]

This is an accurate and very helpful explanation. Worked perfectly and saved us an $800 repair bill. We paid $200 Cdn for the cable through Samsung parts

[@MakingMends]

Glad it helped! Thanks for the kind compliments!

[@CrickWaters]

Did you consider splicing the cable instead of replacing it?

[@MakingMends]

That's a good idea! However, I'm not sure the cable would be long enough after splicing. The cable also needs to bend and flex in just the right way to "roll" out with the drawer. Splicing may add some bulk to it, preventing flexibility, which was the very issue the bead caused as noted in the video. It may be worth a shot if you are careful with the various small wires, keep it slim, and protect it with some heat shrink. Do it at your own risk, as this is just my estimation. Thanks for watching!

[@nelsonperez416]

Thank you for a well explained video. I need to do this on my Samsung fridge but other videos weren't as detailed as this one.

[@MakingMends]

Thank you. Glad it was helpful!

[@kylecottrill1063]

Thanks Spencer - Just bought cable and installed it! Success. After frustration trying to fix on my own, this was a savior. Perfect video for a long-term problem

[@MakingMends]

Thanks for the awesome news!

[@williampete2602]

Great video, I must have a newer design or extra screws. The black rod between the slides has a removable clip and I have a rear cross bar between the slides - helps keep them aligned! Also no barrel clip to leave out?! Couldn’t find damage from original cord. Separating the electrical clips was a challenge, patience is required. Great video though! Waited too long to fix this. Wasn’t sure how to take apart without breaking. Had a terrible mess below from a forgotten spill - had to take apart to clean it! Thanks again

[@MakingMends]

Glad this helped!

[@AnneJaniesch]

It is currently unavailable at amazon. Any ideas. How do I know if I'm getting the correct one for my fridge?

[@MakingMends]

I just checked and it looks like it's back in stock! If you're still having trouble, let me know and I will try and find another option.

[@melsev7519]

Thanks for this! We noticed the lights out on ours and the food wasn't as cold. I would have never known about this if i hadn't found your video!

[@MakingMends]

Glad it was helpful! Thanks for watching!

[@melsev7519]

​@@MakingMendsWell, I replaced the cable and the temp control on the door still doesn't work. I guess the door itself is bad 🤦‍♀️

[@crowfamily2011]

Great video. I just realized our lights were no longer working on the Flex Zone drawer and saw this video. This fridge from Samsung has so many issues including the ice maker. Fixed that and now need to replace this. Thanks for the tutorial! If the cord is cut, do you know if it affects the cooling of the drawer? I've noticed our food (cheese) spoils faster than expected in this drawer and thinking to toss it all until replaced.

[@MakingMends]

This fridge ended up freezing everything. I'm not sure what it does when it gets cut, whether it stays on the last used setting or something else.

[@TonySantanaATX]

My middle light is the only one out. My control works and freezer light is on. Would you suspect that, the wire for the flex zone light is cut and bad while the others are okay

[@MakingMends]

That is a possibility. It could also be a bad light bulb or something else. Also, make sure the door open sensor is installed properly. If the fridge does not know the door is open, it will not trigger the light. Start watching around 4:02 to see where we put this in.

[@Criosa1000]

I followed your video and replaced my cable with little to no problems. I did leave the plastic guide piece on in the back so we'll see how it goes. Thanks.

[@MakingMends]

Excellent!

[@sijojose3011]

Thank you so much , it’s really useful. Same happened my fridge, I had a quote over 350 from Samsung care center. I bought this fridge one year ago and as soon as 1 year completed the problems started. It's painful.

[@MakingMends]

Glad it helped, thanks for watching!

[@SaltyTubers]

Spencer thanks so much for making this video, the new harness (purchased from your affiliate link) fixed both my display/control and the freezer lights as you said. My cable was broken right at the white plastic bead. Thanks again!

[@MakingMends]

Glad this worked! Thanks for watching!

[@jacquelynpetersen5583]

I’m so glad I found you! I looked at my cord and yep wires all ripped apart! Im going to order now. Thank you so much kiddo! ❤️

[@MakingMends]

Glad I could help!

[@mrdangerfun9779]

I have a similar model and my issue with the Flex Drawer is that everytime I open it, it beeps. Everything else works - buttons, lights, etc. Any idea of what that could be? I did the reset and same beep. Tks

[@MakingMends]

I'm not sure... Weird. I wish I could be of more help from afar - Best of luck to you.

[@msb46688]

Thanks! Excellent content, precise explanation of things to take care of while working on this project. Got ours working too. By the way, Samsung is well aware of this issue along with other issues with their design (mainly ice maker and all), I feel they are intentionally not fixing these major design flaws in their refrigerator so that they can rip off people after warranty expiration. It is simple fix for most of these issues they have in their products. Never buying Samsung Refrigerator again.

[@MakingMends]

Thanks! Glad this was helpful. Yes, Samsung appliances can be very problematic.

[@andrewmassie6952]

Thanks. Wires were cut and had no lights on display but buttons were responsive

[@MakingMends]

Sounds like maybe a few of the wires were still intact, but of course you need all of them for full function. Glad this helped!

[@jcramirez2772]

Thank you so much, I used your link to purchase the wire and was easily able to fix my flex zone, all under 1 hour. Great video!

[@MakingMends]

Glad it helped!

[@stevemackinnon928]

What is the correct part number? DA96-00640A ???

[@MakingMends]

That's the one! Link in the description.

[@lisaliebelt7226]

Great tutorial! Is there a link to the wiring harness on Amazon? The only one I could find is $138 bucks.

[@MakingMends]

The link is in the description. I don't know where I got $60 from... That was my mistake in the video. It looks like it is $138 now, we got it for around $122.

[@lisaliebelt7226]

Sounds great. I just ordered the Amazon one. Thanks!!

[@DanielCapers-bp6fi]

i have a similar model and the control panel does not work as well. i don't see any immediate tears or cuts in the cable.... gonna try to replace the cable anyway.. thank you!!

[@MakingMends]

Let us know how it goes!

[@DavidMSyme]

You are AWESOME. Excellent video. Excellent explanation. I'm going to do it. Also, thanks for updating the Amazon link.

[@MakingMends]

Thank you! Glad this was helpful.

[@Men-Of-Arms]

Just to confirm both sensor are sharing the same wire flex zone and the freezer sensor?

[@MakingMends]

The light for the freezer is powered by the flex zone drawer. Everything else the cable does is for the flex zone drawer.

[@paullove5186]

Great video, followed it to the letter and was fixed in no time! Thank you very much mate, great channel!

[@MakingMends]

Great to hear! Thanks!

[@swh017]

Perfect instructions! I am sure this just saved me about $200. Thanks.for.sharing your expertise. I agree with a comment to remove the small plug on the black bar to make it easier to get in and out.

[@MakingMends]

Glad it helped!

[@marlonhernandez8411]

Exactly what is the use of that drawer?

[@MakingMends]

Whatever you want it to be! This customer puts meats and cheeses in it, as well as snack foods.

[@Tingkulingblue]

Thank you for your video! I think I can fix my Samsung fridge with your video guide!

[@MakingMends]

Great! Let us know how it goes!

[@pennyn.7166]

Thank you for this VERY helpful video! Spencer explained everything clearly and made it easy for us to do this replacement, saving us several hundred dollars!

[@MakingMends]

Thank you for the kind words! I'm glad this helped.

[@RogelioDeanda-kn7td]

Thanks for the video. I was able to replace mine and fix my refrigerator because of your very detailed video!

[@MakingMends]

Great to hear!

[@duffkw]

Awesome Sir. I had a “quote” of $395.00 for replacing the harness. Thank you, awesome job there IMO.

[@MakingMends]

Glad it helped. Thanks for watching!

[@nunyabisness4300]

What an amazing kitchen.

[@margaretsapir2651]

The light is working but I can't change the temp. It's on the coldest.

[@MakingMends]

I wonder if only some of the wires are severed, allowing the light to work while the wires for temperature control are broken.

[@khaidang27]

Appreciated for your perfect tutorial. Keep it up! ❤

[@MakingMends]

Thanks for watching!

[@peterburns1359]

Great video. I was able to fix my problem by following your instructions. Thanks!

[@MakingMends]

Glad it helped!

[@nateconrad6994]

Impressive find. Over an hour with Samsung support and they never even suggested the cable.

[@MakingMends]

Hope this helps!

[@fdcm8236]

I did it. Thank you very much, my refrigerator is working perfectly now.

[@MakingMends]

Fantastic!

[@markkeyser]

Excellent video. Our exact problem! Thanks!

[@MakingMends]

Glad it helped!

[@jonathanjones6072]

just saved me a lot of money. easy fix with your help.

[@MakingMends]

Thanks for watching!

[@phardy1022]

Thank you! I have a different refrigerator (RF23M8090SG) but the drawer is similar. I have no lights on my panel. I looked up the part # and it's close DA96-00640B. Samsung wants $600+ to repair. I'm going to take a stab at it!

[@MakingMends]

Hope it goes well!

[@gadget00]

Great video; keep up the good work

[@MakingMends]

Thanks!

[@MRTHETAD45]

Works like a champ now, ordered the part off your link and followed along. The track/harness holder piece is a bit of a bitch, but it worked in the end. Thanks fellas!

[@MakingMends]

Glad it worked out!

[@Ignight666]

Great video, this same issue happened to us. Thank you sir!

[@MakingMends]

Glad it helped!

[@raywhitman9446]

I followed the video replaced my cable. Everything works cables now $95 June 2024.

[@MakingMends]

Glad it worked! Thanks for the update!

[@christinepiearson6407]

I will never by a phone brand anything! Been dealing with this issue after dealing with the stupid icemaker freezing over 🤬 Thanks for the video so my husband can "see" I wasn't crazy and the cord is getting chewed up! Damn fridge!

[@MakingMends]

Samsung fridges can be problematic!

[@johnny_mo]

Having the same problem with the ice maker. Did you ever find a fix?

[@christinepiearson6407]

@johnny_mo ughhh, no, I make ice in my freezer now. I gave up on blowdrying it every week. There was a video of a guy taking it out then buttoning up the spaces inside the icemakers "home". Warmer air from the fridge gets in there thus it freezing over. But I said screw it and bought ice trays.... HATE this fridge! Good luck!

[@MakingMends]

@@johnny_mo Contact Samsung. I've heard rumors they are making repairs upon request.

[@MakingMends]

@@christinepiearson6407 Contact Samsung. I've heard rumors they are making repairs upon request.

[@robmcraf2765]

Replacing cable didn't fix flex drawer problem. Argh $140 bucks. Still no lights or display on flex drawer. I'm just using it for storage. What a bunch of junk.

[@MakingMends]

Sorry to hear that! I wonder if the control/display panel has gone bad? If you reach out on my website we can talk more about coming out to diagnose this for you!

[@01bfranco]

@@MakingMends same issue with my fridge. I’m not sure if there’s a switch that detects the door opening or if I should replace the panel. Maybe I’ll order both parts.

[@Darion350]

​@01bfranco The wiring harness has the switch that detects if the door is open. Really simple to replace and a good place to start.