Samsung Top Load Washer UB error during spin cycle fix

This is a tutorial on how to replace the suspension rod springs for a Samsung top load washing machine when you continue to have unbalanced issues during the spin cycle causing UB error. Model number (WA50R5400AW)
Replacement of these suspension rods typically fix the unbalanced error during a spin cycle with the washing machine.
#youtubetutorial

[@zachkennedy5677]

Done. Thanks for the video. Seriously a simple DIY. I can’t imagine anyone paying someone to do this. I have a different model but I just found the suspension rods for my model and ordered them on Amazon.

[@MrKnowSomeThings]

Glad you got it done! It’s super easy and for the price always worth doing it yourself. Even if doesn’t fix it, worth the try.

[@sarahmaestas2373]

Our washer has progressively gotten worse to the point of not working sayin unbalanced even when it wasn't. I was so worried about a big repair bill until I saw this video. Ordered the new springs on amazon and just finished installing w/ the help of this video. Fingers crossed it spins out, but even if it doesnt this tutorial was fantastic

[@MrKnowSomeThings]

Thank you! Hears hoping that it works now on the spin cycle! Good luck. 🤞

[@xtina81811]

Did it work?

[@james2shall549]

Is it still working fine?! I am about to through mine out the window.

[@hippoyell]

@@james2shall549i replaced mine and the thing hasn't improved at all. Help!

[@cryptoshank479]

I did this and it didn’t fix it. 😢

[@HAllen-gn7te]

2:00 This is the perfect video for this particular model. Quick and to the point. 20 minute fix with a helper holding the lid. No need to take the back off, etc. like some other videos. Thank You Sir!!!!!!

[@MrKnowSomeThings]

Thanks!

[@joseraymundo2826]

There are a few other videos that do the same repair but this by far is the BEST ONE!!!

[@MrKnowSomeThings]

Glad to hear it. I try to get straight to the point.

[@lsraelvargas1590]

Such a great video. Tells you what to look for and how to get this done quick. Took me no more than 15 min start to finish. Thank you 🙏🏽

[@MrKnowSomeThings]

Glad to hear the video worked for you! Thanks!

[@elianalizarraga635]

Thank you! Samsung wanted 200$ plus to come repair! I said no thank you after watching this video. I purchased off Amazon with model number and just replaced them and now my washer works so good again 😊 ❤😮 🎉

[@MrKnowSomeThings]

Good work!!! Keep winning

[@ceomgmt]

Needed this video. Thank you - will order this week.

[@jamesfisherproductions2422]

Thank you so much for this! Not only did you show how to perform the task on my machine, but gave me the confidence I could do it myself. Would have cost $85 for repairman to diagnose the problem which I already knew. Lord knows how much for parts and labor. Saved me hundreds thank you!

[@MrKnowSomeThings]

Glad to hear it! Good work getting it done. 👍

[@jamesfisherproductions2422]

@@MrKnowSomeThings thank you!

[@MC-vm1pv]

This is my first review on KZbin ever. I watched several videos on replacing the suspension rods before coming across your video. Your video seemed to be the quickest and most simple way to replace the rods. It took me more than an hour to do it but I did it by myself and I struggled with getting the rods into place at the very top because the drum was so darn heavy… needless to say, I did it! Thank you so much for the video and the ease of how you explained how to do this. I did a load immediately after installing the new suspension rods and it worked perfectly!

[@MrKnowSomeThings]

Wooooooo! Glad to hear this. Thank you for the kind words. Great work!

[@neshahannah9555]

Thanks. Your video actually explains how to fix UB code. Others just explains the obvious the machine is Unbalanced. It shouldn't be Unbalanced on every load and the owner should not have to physically balance every load. That is what other channels were explaining to do ridiculous. This is great information and tutorial.

[@MrKnowSomeThings]

Glad to hear it was helpful! Hopefully it will also fix your unbalance issue like it has for many others. Good luck.

[@darreno1450]

I just did this repair. Worked great. Looked around KZbin and saw a video of a Maytag being worked on and their rods go in from the bottom of the machine! I'll take the Samsung design any day. Good video!

[@MrKnowSomeThings]

Happy to hear! Way to go.

[@Fuzzbiscuit]

Thanks so much! Just did this and washer is like new, I was ready to rage buy a new one but got it fixed for less than 60 bucks. Awesome!

[@MrKnowSomeThings]

Wooooo! Another one running good. Glad it worked.

[@LeBishbish]

Thank you for this video. I was about to pull the trigger and buy a new washer. Bought the same rods off of Amazon, got the old rods out no problem. Once I put in the new rods I made sure the machine was balanced and then ran the calibration cycle that takes a couple of minutes. Washed a load and had no issues! Almost exactly the same model but the 5200 version whatever difference that is 🤷‍♂️

[@MrKnowSomeThings]

Glad to hear you got it taken care of! Good work getting it done.

[@hippoyell]

Calibration cycle? How do you do that? I replaced my springs and the thing hasn't improved at all. Can barely wash anything without getting the bin banging on the wall and this code.

[@LeBishbish]

@@hippoyell kzbin.info/www/bejne/qXPLgmOgisRsoKs&si=vyDCTzOhogGVsUQM

[@jaysontorres4426]

Ty sir I got it done in about 15 minutes I appreciate the info u saved us from buying a new washer plus I scored some husband points with the wife

[@MrKnowSomeThings]

Great work! The points are always the best part. Almost as good as hitting that first spin cycle without any issues.

[@MrKnowSomeThings]

Great work! The points are always the best part. Almost as good as hitting that first spin cycle without any issues.

[@andreaybarra3844]

Thank you SO very much for this video! you are so helpful and are greatly appreciated. I went thru a lot of videos and yours was the best for me! thanks again!

[@MrKnowSomeThings]

Glad I could help!

[@iandeleon8132]

So I asked this in another demo... you mentioned that the hose was wrapped around the rod on the back right. Do we have to wrap it around the new rod or is just clipping it good enough? Thanks

[@MrKnowSomeThings]

Clipping it should be good enough as long as the hose is far enough away from the drum. I didn’t rewrap mine and I havnt had any issues.

[@calitrailhead2597]

Thank you so much for making this video!

[@theboyz431]

This is great! I have the same washer and need to replace the suspension dampers. What is the part number of the replacement dampers and where did you buy? Thank you!

[@MrKnowSomeThings]

Got them off Amazon. If you have the same model numbers these should work. www.amazon.com/WA400PJHDWR-WA45H7000AW-WA40J3000AW-WA45T3400AP-WA422PRHDWR/dp/B09HL8TC5Z

[@theboyz431]

Thank you! Just ordered@@MrKnowSomeThings

[@MrKnowSomeThings]

@@theboyz431 good luck! Hope it fixes your issue like it has for so many.

[@theboyz431]

Just replaced today and fixed the problem, thanks again!@@MrKnowSomeThings

[@biscuitmufflers2351]

Man you saved me a lot of time and pain.

[@MrKnowSomeThings]

Glad to hear it!!!!

[@dougeldridge1219]

Worked like a charm, thank you!

[@MrKnowSomeThings]

Great to hear! Good work!

[@gwhaley8]

Great tutorial. Thanks for taking the time to nake it .

[@MrKnowSomeThings]

@@gwhaley8 no problem!

[@haroldmason653]

Your video guided me to the point where of pulling up the panel. Do you just pulled until it came up, mines isn’t coming up so easy. How did you do it?

[@MrKnowSomeThings]

It’s a little tricky but will come up at the right angle. After all the screws are out lift the back up a little and then wiggle backwards pulling towards the rear of the machine then up if I can remember correctly.

[@mariomalpica81]

Best video with great visuals. Thanks brother. Going to order the parts and follow your instructions.

[@MrKnowSomeThings]

Thanks! Good luck!

[@mariomalpica81]

@@MrKnowSomeThings I got the parts and completed the job in a quick turnaround. Machine has been working good and more importantly, I got mad points in the love language of performing deeds for my wife. This was the best do it yourself video I could find for this particular job. Thanks so much for taking the time to share this with everyone.

[@MrKnowSomeThings]

Sounds like a win all around! Woo

[@murdamylow]

Do you have to add lube to the new rods before installing them? I have a similar washer, same issue. Ordered replacement rods on Amazon, going to arrive on Wednesday. Planning on installing them that day.

[@MrKnowSomeThings]

You do not need to add anything to the replacement suspension rods. Just install and you should be good to go.

[@murdamylow]

Awesome, thanks. Also is it necessary to turn off the hot and cold water lines? @@MrKnowSomeThings

[@MrKnowSomeThings]

@@murdamylow it never hurts to turn them off just Incase you break a line, but during this there is no scenario where you mess with the water lines.

[@murdamylow]

@@MrKnowSomeThings cool thanks man. Looking forward to replacing these rods. Thanks for the help!

[@johnschumann2627]

Replaced my springs, worked for a little while, now I'm right back where I've started. UB every load

[@MrKnowSomeThings]

@@johnschumann2627 interesting, that’s a bummer. Maybe does the drum seem attached on all corners? Maybe a spring came loose?

[@JR-cc7dw]

10/10 thank you

[@MrKnowSomeThings]

Glad to hear it! Hope it works for a long time.

[@JorgeRodriguez-bo6lf]

repair men said the circuit board will need replacement will this solve the E8 CODE as he states the springs are good

[@MrKnowSomeThings]

@@JorgeRodriguez-bo6lf very weird! Bummer

[@R0T0RGUST]

I did this repair with new parts ofd Amazon and the thing still isn’t balanced. Do I need to put some damping grease gel on the spring slides?

[@MrKnowSomeThings]

@@R0T0RGUST unfortunately that won’t help. If it didn’t fix it most likely you have another issue. Some people have been told I’d a computer issue with the control board. Bummer that It didn’t fix yours.

[@FireVols]

Did the amazon rods hold up better? this video is a god send!

[@MrKnowSomeThings]

Yes, Mine have been working great since. Havnt had an issue

[@FireVols]

@@MrKnowSomeThings thank you, i did mine today with no problem! Thanks for the video!

[@MrKnowSomeThings]

@@FireVols awesome!

[@MrJcshizle]

Do I need to buy Glue or Grease to put on the new rods? I am about to purchase the new ones just wanted to know so i can buy all at one off of Amazon.

[@MrKnowSomeThings]

No you don’t need to add anything to the new ones. Good luck! Hope it fixes yours.

[@kauairootsohana]

Can I just buy some beefier springs and change those?

[@MrKnowSomeThings]

Just buy the upgraded suspension rods and replace and you should be good to go, if that’s your issue like it has been for many others here.

[@AlexMartinez-vn8kh]

Do you need to apply glue again? Thanks!

[@MrKnowSomeThings]

No you do not.

[@MsElegance23]

Was the machine banging when before you replaced the rods. Also, how do I know which rods to buy. I pushed down on the drum but it doesn’t have a bounced spring effect. Could they still be bad.

[@MrKnowSomeThings]

@MsElegance23 during the spin cycle it would start out fine and then start to bang and the washer would pause and give the UB error code. This would continue over and over even with small loads of laundry causing a cycle to take 3-5 hours to finish washing. The rods didn’t seem to have a bouncing spring effect when I pushed on the drum either. If you look up Samsung suspension rods on Amazon and type your model number in. They will list all the model numbers that the rods work on. Just match that up. 👍

[@MsElegance23]

@@MrKnowSomeThings Thank you! I replaced the rod but I noticed the one I ordered was a little short. It started to bang again so will buy another set. Could something else cause it to bang other than it being unbalanced with the feet.

[@MrKnowSomeThings]

@@MsElegance23 other than the feet being unbalanced nothing that I am aware of. Definitely make sure the suspension rods are the same length as the ones you removed.

[@AlexMartinez-vn8kh]

Thank you 🙏

[@MrKnowSomeThings]

You’re welcome 😊

[@NoblesTx]

Thank you.

[@behonestthatsit847]

I had this issue and the 4 nobs underneath the washer machine had to be turned down to the floor to balance off the machine. I moved washer machine to get something that fell behind it. The nobs twist and the machine became unbalanced. So try this first before you spend to much unnecessary money.

[@MrKnowSomeThings]

I’d agree, always check the leveling feet before replacing anything if you have an unbalanced issue. 👍

[@SamsungSmartWashingMachineFan]

These 2 example model numbers use the suspension rod number DC97-16350Q.

[@amykhiry873]

Thank you very much for the video. Forgive me for my offense, would you be interested in filming a full repair video?

[@MrKnowSomeThings]

Hey! Not quite sure what you mean. This is my full repair video on this issue. Nothing else to film currently because nothing is broken.

[@amykhiry873]

Thank you very much for your reply. I really need friends who own Samsung washing machines to help me test this review. I would like to provide free products and a $50 video sponsorship fee. I hope to get a review installation video. You or your friends can do me a favor to do this

[@lgeez7599]

My samsung washer is only 2 mo old. I just received the Ub error. Do you think the springs need to be replaced this soon?

[@MrKnowSomeThings]

2 months old I would say the springs should not be an issue. Make sure it’s leveled.

[@lgeez7599]

@@MrKnowSomeThings Fixed! Much appreciated. I removed the smaller items and evenly spread the comforter around the edge of the tub. Now the spin cycle works again!! #Balance

[@amctrevino]

How long should they last?

[@MrKnowSomeThings]

Mine lasted just into the 4th year before they got weak.

[@mrbig7718]

Now ive done bought a cheap set off of ebay, a set from amazon, and from samsung that are over priced. Still off balance. Even slathered the rods down with extra dampening grease. So whats the real fix for this issue? It passes in the diagnostic mode, but still wobble with any size load

[@MrKnowSomeThings]

Sorry to hear you have been having trouble…. That stinks. That’s been the real fix for thousands of people. A few people commented on here that a repairman came out after it didn’t fix theirs and were told that is was the computer. I heard that was expensive, it may be time for a new washer. Good luck trying to figure it out.

[@christianwallace5222]

Thanks, I have the same issue, I'm gonna try this if I can find the springs for my top loader on amazon.

[@MrKnowSomeThings]

Worked great for me, no issues since. Some people it seems may also have another issue but it’s a cheap repair. Good luck

[@christianwallace5222]

@@MrKnowSomeThings I changed them and it's been working good, I appreciate it, samsung wanted to charge 100 just to drive to my house, I got the new strings on Amazon for $60 shipped.

[@MrKnowSomeThings]

Awesome! Glad to hear another fix!

[@googleuser3653]

Changed out the suspension rods, works until i put anything heavy. Any suggestions on what else I need to work on?

[@MrKnowSomeThings]

No I’m sorry, other than making sure new rods are correct for the model. Same length?

[@googleuser2795]

Is there a way to confirm this is the issue prior to unscrewing the top?

[@MrKnowSomeThings]

Not that I am aware of! If you really have made sure the machine is level and adjusted the feet of the machine I would say this has fixed about 80% of peoples issue.

[@googleuser2795]

@@MrKnowSomeThings thank you, we fixed some light subfloor issues and level the floor. It worked great for 3 loads and then it started shaking badly again. Now I’m having to do this step😪 To make matters worse, after the UB or UR code it restarts the rinsing cycle making me waste so much water

[@donlucas3984]

I replaced the springs and after 2 weeks the UB code came back, what else can it be? Thanks!

[@MrKnowSomeThings]

That stinks! If it fixed your issue initially you may recheck to make sure the springs are all still mounted correctly in the drum and there isn’t an issue with one of them. Otherwise, I am not sure as I haven’t had the issue return so I haven’t needed to troubleshoot further at this time. Wish I could be more help.

[@donlucas3984]

@@MrKnowSomeThings May be the springs are not the best quality, thank you!!!

[@ellybayne6041]

Thank you!!!

[@MrKnowSomeThings]

Good luck!

[@3oore]

Any idea why it says unbalanced after new springs... even when empty on a self clean cycle?

[@MrKnowSomeThings]

I’m sorry I’m not sure. Did you check to make sure the suspension rods were the same length? Assuming also that the machine is on a level surface? Not trying to imply you didn’t just making sure basics checked first.

[@MrKnowSomeThings]

Check to see if the drum is actually wobbling when empty and spinning before it stops and presents the UB code. If it is not wobbling but still says UB it could need a new control board.

[@Jack-pz4my]

Put more weight in the center of the drum when washing clothes.

[@javierg7587]

I replace them and my washer started to do the er again , any idea what it can be ?

[@MrKnowSomeThings]

The only other thing I know is to really check and make sure it’s level. Unless you are washing a really heavy comforter you will need to center the load.

[@DJBradyTilow]

I did this and am having now luck. it is still giving me UB codes and leaving clothes completely drenched. Any ideas?

[@MrKnowSomeThings]

Bummer. I would just make sure the machine is level and the suspension rods are locked in. If they are then sounds like the drive mechanism for spinning may be an option but I’ve not looked further into the issue yet since ours is currently working.

[@kauairootsohana]

Legit!! How’s it working now??

[@MrKnowSomeThings]

Still working perfect! No issues

[@kauairootsohana]

@@MrKnowSomeThings thank you bro

[@kitmarshall4084]

How long until the issue comes up?

[@MrKnowSomeThings]

Mine started doing it after 4 years of use.

[@JorgeRodriguez-bo6lf]

repairmen said springs are good and nut is ok but still doing same thing he advise replacing the electronics which is super expensive just for part or trash it and get a whirlpool

[@MrKnowSomeThings]

@@JorgeRodriguez-bo6lf bummer! Replacing the electronics seems wild!

[@N3PTUN3SOUL]

I don’t understand why, I have to manually balance a load for the washer I paid for. I bought this washer yesterday, and I haven’t been able to wash a single load , without having to manually balance or restart the washer. I should have bought a simple washer

[@MrKnowSomeThings]

Is this new or you bought it used from someone? If it’s new I would take it back. If you bought it used, try the suspension rods and go from there.

[@cryptoshank479]

I replaced the stabilizer springs and still get the “Ub” code after the first wash. So frustrating.

[@MrKnowSomeThings]

So frustrating, it has worked for so many people. I am not sure of any other causes.

[@cryptoshank479]

@@MrKnowSomeThings I just saw another video where they calibrated it after replacing the rods. I didn’t do that so I’ll try that.

[@armyaquatix]

Just did this repair and washed a load actually had a bent suspension rod

[@MrKnowSomeThings]

Good work! Glad it fixed your issue.

[@armyaquatix]

@@MrKnowSomeThings i did the test bounce as well to see where u push on the drum and yup springy

[@marysgetz1520]

Having a hard time getting the back panel up after taking out the two screws

[@MrKnowSomeThings]

You have to sort of lift up and pull backwards at the same time

[@SamsungSmartWashingMachineFan]

This goes the same thing with other Samsung washers such as: WA 55 A 7700 AV WA 55 A 7300 AE and more

[@geraldfobb]

Any error codes for off balanced old shocks?

[@MrKnowSomeThings]

Just the unbalanced error during the spin cycle. This went away after the suspension rod shocks got replaced.

[@geraldfobb]

@@MrKnowSomeThings Is it the Ub or Ur? do you still have the old rods? If yes, please send me a picture of it.

[@MrKnowSomeThings]

It was ub code. I do not still have the old rods but there was nothing super noticeable wrong visually but the drum had a lot more movement with the old compared to new.

[@geraldfobb]

@@MrKnowSomeThings you threw them away

[@MrKnowSomeThings]

I’m confused on what you are leading to…

[@davekinghorn9567]

Replaced them. Did nothing. Same problem persists.

[@MrKnowSomeThings]

Bummer, it has helped almost everyone here who has had the same issue. I am sure you have checked the other common unbalanced issues and made sure the machine is level and adjusted correctly. I can’t think of what else it could be

[@glenjamin7]

Has the exact same problem with my washer

[@MrKnowSomeThings]

Hope you can get it fixed.

[@SamsungSmartWashingMachineFan]

If you’re calling Samsung, open the lid and find the phone number

[@JessicaWilliams-ds8en]

I’m 99% sure this is the issue that I have with my washer. I called a mechanic and they said it was fine they just have to trouble shoot it then the other mechanic said it’s the shock piston that needs to be replaced.. should I just take matters into my own hands and do the work myself? Lol

[@MrKnowSomeThings]

I think you can do it. Give it a shot and if it doesn’t fix it then call them but for $40 it’s not a lot of money lost if it doesn’t work and it has fixed probably 85% of people’s issues on here.

[@UofAish]

So sick and tired of this Ub error 😤

[@MrKnowSomeThings]

Give the suspension rod replacement a try. It has helped fix a majority of washers with the error. Not all, but a majority.

[@amykhiry873]

I am an Amazon seller and would like to send you a set of DC97-16350U Samsung Suspension Rods.

[@MrKnowSomeThings]

Appreciate it, but I have no need as the set I bought off of Amazon are working great. You should send a set to the next person here who needs them!

[@amykhiry873]

I'm looking for people who need this product, unfortunately everyone has already fixed their washing machines, would you mind telling me your email address? I can provide you with free parts. Even if you don't plan to replace it now, you can keep it as a spare.

[@cheemag1971]

i am going to replaced them by soon , i already ordered from Amazon

[@SamsungSmartWashingMachineFan]

You might need to call a professional to replace these

[@MrKnowSomeThings]

Nawww these people can do it. 👍

[@HAllen-gn7te]

Please get real. This is definitely a DIY save money project. 20 minutes, $35 fix thanks to @mrknowsomethings.

[@nowar3684]

Good day, I wanted to ask, the washing machine DC68-03172B-03 does not spin the drum, it turns at low speeds and that’s it, it won’t start anymore! please tell me what is the problem?

[@MrKnowSomeThings]

I’m sorry it could be multiple items and I have not personally had the issue yet. If it sounds like the drum is trying to turn it could be the motor coupling at the bottom which actually turns the drum. See if that is warn out. Otherwise there are multiple sensors on the machine, if it doesn’t see the lid as being closed it will not spin either. Does your lid lock? If not that sensor may be bad. It may also be a control board issue. Sometimes they go out and sometimes they just have glitches. Try unplugging the machine for a few minutes and plugging it back in and retrying. This would only do something if the prior mentioned things were not issues. Good luck