Canceling a Flight - SNL

A man (Jake Gyllenhaal) tries to cancel a flight.
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#SNL #JakeGyllenhaal #SabrinaCarpenter #SNL49

[@Tiniestwombat]

I've lived this. This isn't a sketch. This is reality.

[@JRZTT]

It would be more realistic if the wait time between the call is at least 2 mins minimum for me XD

[@Trevor_Spinelli]

@@JRZTTimagine they cut to other skits and this was just running while he was waiting lol.

[@JRZTT]

@@Trevor_Spinelli THIS

[@PerkyGothWriter]

​@@Trevor_Spinelli 😂👍

[@zwsh89]

Yea, lol, who’s the audience for this? Is there anyone alive who’d find this more funny than triggering?

[@johnchessant3012]

"we are trained to say no and see if people just accept it, but I see that you won't so I'll transfer you to someone who can assist" LMAO

[@InvisibleRen]

This is so accurate, I learned after working through some trauma and self-esteem issues. You’d be surprised how many unfair “policies” don’t apply if you refuse to accept them even once.

[@T123456788]

This is also United Healthcare's main health insurance claim evaluation policy as well.

[@youseriosclark]

This is Fios as well!

[@nadiashireensiddiqi]

Jake Gyllenhaal and Ben Stiller are my favorite SNL character actors. :) Love him for standing upto Taylor Swift. Refund specialist in training … wifi on your flight… 16.99 Hudson News… Mr. Cream. Very well; please hold: Greeting from South, West… North and East Refund Now…

[@m.daniellagreen9856]

The accuracy 😂😂😂😂😂

[@thefob9675]

He always got transferred immediately and didn't lose the line once. I think this depicts one of the better instances of an airline customer service call.

[@spicyyypeppers]

This was the comment I was looking for 😂 i was genuinely impressed by how quickly he got his refund

[@roguishpaladin]

Heck, he even got his bag (that wasn't his) back! They did better than Air Canada did for me!

[@RobbyRockaholic]

It’s hell I spent 1400$ one time to make a one way flight. Their communication error and .. I don’t think they actually offer refunds

[@CBrad052109]

Hahahahaha

[@calisongbird]

*lose

[@calibby85]

I love that they managed to get every single cast member in this sketch lol

[@sweepingdenver]

Right? I can't think of many or maybe even any other skits that have ever pulled that off.

[@wahucordero8115]

@@sweepingdenver Rap Song got everyone too

[@anju5124]

No. Marcello wasn't in this, right?

[@LordBigSlime]

@@anju5124 Or Chloe Troast :(

[@OhtheSuffering]

Should’ve had Kieran Culkin make a cameo as the guy still trying to cancel Spectrum.

[@A.H._]

okay now THAT would’va been funny as hell

[@msbock68]

I tried to cancel spectrum for 2 months! That ain’t no joke!

[@___beyondhorizon4664]

I think that's why spectrum is always hiring customer service agent, even the pay is $40k / month. The job posting is daily

[@___beyondhorizon4664]

​@@msbock68just tell them you are leaving the country

[@merryindiana2754]

They’ve gone to the well once too often. Kieran Culkin versus Spectrum was hilarious. This was just lame. I did like Bowen Yang as a SunGod of some sort.

[@zeroshadow2468]

This is exactly what it feels like to cancel a flight at Southwest. This is not a sketch, it's a documentary.

[@garydodson6737]

After dealing with Frontier's awful "customer service," I'll take Southwest all day.

[@TheHoustonerica]

Don’t get me started on the std that is Spirit

[@HumanRightsAreNotComplicated]

Or you could do it online and it takes five seconds and you get to keep your credit for a full year. I’ve had no trouble at all.

[@HumanRightsAreNotComplicated]

@@garydodson6737frontier and spirit are on my- don’t even look at their prices just don’t even consider them an option! Never Again!

[@BruceMilpitas]

Come on! It’s SNL. Have some fun. Canceling a flight couldn’t be easier nowadays.

[@michaeleverett2597]

"I'm both South and West"...Bowen is such a Goofball. You gotta love him.

[@willmac623]

he's making fun of non-binary lmao

[@grammar_shark]

You know, he's just saying that lines that someone else, who is smarter and more creative than him, wrote for him to say.

[@willmac623]

@@grammar_shark You know, he is saying the lines

[@tejaswoman]

​@@grammar_sharkI can see who doesn't know Bowen Yang started out on the writing staff and therefore is perfectly capable of having written his lines himself.

[@amynelson6264]

Nope @@grammar_shark . Bowen is brilliant in every way. And lets just talk about the superhuman strength of his delivery. And you don't have to tear down an actor just to build up a writer. They can both be great.

[@chrisyoung109]

2:55 "I can get you that refund, sir. The question is... what are you going to do for me?" 😂🤪😂 Lowkey that was delivered too perfectly and I love it

[@JJVernig]

That face!

[@blueskyabove4498]

So trueee😭

[@mrlebanon6055]

Mickel always has the best delivery 😂 you should watch the cigarette skit, thank me later

[@laalaa99stl]

"Like riding a city bus" captures the Southwest ethos pretty well.

[@mattier.9095]

Yes 👍🏽

[@Ilgenuit]

Then what is Allegiant?

[@ktime2037]

Believe it or not, riding a city bus is more comfortable than flying in an economy

[@averytubestudios]

What’s Frontier? Or Spirit? Greyhound?!

[@chrisortencio]

Any economy flight is basically a bus with wings

[@Tarantulisimo]

"GOOD NEWS - YOUR REFUND HAS BEEN ISSUED (minus a $75 cancellation fee & a $200 rebooking charge)...." LMFAO so true

[@tnmfaniel06ify]

Swa doesnt charge a cancelation fee

[@tnmfaniel06ify]

Or to rebook

[@kirstenvillanueva7350]

Tell me you don’t fly southwest without telling me you don’t fly Southwest.. there are no fees

[@markferraresi8789]

@@tnmfaniel06ify This sketch (while still funny) feels like it's 20 years too late. It's super easy to book, cancel, etc. online.

[@natebyrdjr.3793]

😂😂😂😂😂

[@positivelastaction3957]

The joke about wanting more leg room and then suggesting to fly a different airline was so basic yet really funny.

[@leif1075]

Why basic?

[@chrisr8159]

“Absulusly” -Heidi 🤣😂🤣😂

[@shahartley]

"Am I speaking with VAGINALd Cream?" LMFAO

[@tylerhackner9731]

That got me 😂

[@MusicClips2000]

They should make every effort to make vaginal happy.

[@ten7192]

you’re so pretty 🤩

[@slackerman9758]

lol, imagine if your name is Reggie and you are still in school.

[@sherlock_1]

I hope that was a reference to the ESPN classics!

[@roykim4718]

"You are being transferred to southwest refund specialist" "Thank you" "In training" "NOoooo" 😂😂😂

[@slkerr7597]

I'm still laughing about that one

[@maryschroeder1533]

The way Mikey delivered that "No?....." really got me.

[@musicloverchicago437]

Contrary to this hit piece on Southwest, the Points Guy says "Southwest Airlines has one of the most generous cancellation policies, regardless of the fare type. As long as you cancel at least 10 minutes before your flight's scheduled departure time, there is no fee to cancel your reservation, whether it is a paid fare or one booked on points. While you'll end up with a travel credit for the amount paid if you cancel a paid fare, Southwest won't deduct any fees from that voucher. Also, if you booked using Southwest points, the airline will immediately return them to your account with no fees." This isn't the case with every airline.

[@Realitycheck18]

I was wondering the same. I once couldn't travel as I was literally hospitalized for a medical emergency and I submitted refund claim with United Airlines. I had attached everything from my doctor's note to the hospital receipts and all I got was a 3 line response that I was not eligible. After 3 hours being on hold, the representative said they've deemed my medical condition wasn't considered to be critical enough to approve a refund. Which means I could have traveled and I chose to not travel, as per the airlines. In southwest I once cancelled just because I decided I'll travel later and I got it as travel credits which I was able to use more than 18 months later. In terms of cancellations and rebooking Southwest is literally a saint in comparison to others.

[@adamgh0]

@@Realitycheck18 What was the medical condition so desperately serious that you couldn't board a plane?

[@batgurrl]

Jake’s facial expressions were subtle but hilarious. Excellent cancellation parody. More like a documentary. Bowen and Kenan coming in at the end was perfection

[@laalaa99stl]

Was not expecting Bowen as the sun god. But he was a great way to end the sketch!

[@user-yo3vt7ft1p]

Great costume.

[@tylopez5425]

Have you seen the phone service one? Bowen ends that one too

[@averageday]

spoiler

[@sparkythancztwise]

@@averageday not quite

[@sparkythancztwise]

He was great and that was great, but it wasn't the end. Jake and Kenan ended the sketch.

[@ba8501]

Lol a warm Dasani for $16.99 from Hudson news sounds about right.😂😂😂

[@ColinFilm]

Bowen's character was the perfect culmination of the madness of this sketch. 😂

[@jeffryphillipsburns]

This not a comedy skit; it’s a documentary.

[@davidclarke5850]

Hahahahhahahahaa

[@jmbutler5]

bahahahahahahahaha!!😂

[@BahamutBreaker]

So true, sadly.

[@spiritmiracle8032]

KZbin: Archaix

[@spiritmiracle8032]

KZbin channel: Archaix

[@bobbyrobmaxey]

Jake was not expecting Keenan to come in that hot at the end 😂 genuinely startled

[@therealrates]

Jake is so good. That was 6 minutes and the dude didn't break out of the character.

[@gia345]

“I am both South and West” took me out 😂

[@ramirezproductions0826]

Kenan as that Jamaican bag handler was the one that sent me rolling on the floor 😂

[@musicmaker1311]

😂😂😂😂😂😂😂😂

[@NootsaraTomKomOfficial]

Kenan will always be my favorite cast member.

[@SleepingBooty]

kenan killed me too , so why this bag say jeff...? lol

[@valmacclinchy]

Especially at the end!😂🤣

[@RobeLifeMusic]

I didn't know SNL did documentaries.

[@canaisyoung3601]

They did before with Kieran Culkin playing a guy trying to cancel his cable connection.

[@lavenberry]

Looks like SNL are doing documentaries. The accuracy is uncanny. "Stand-by means standing by the bathrooms" 🤣🤣

[@michaelhooper8951]

Oh yeah, I remember all those times I flew standby and I was literally forced to stand by the bathrooms. This was just like a documentary of those experiences that I'm sure many other people have had as well!

[@ClassicBookASMR]

"Hi, it's d'Artagnan" should have got a bigger laugh

[@emmaankvab9687]

I know, right? I needed to pause to laugh

[@Wenixi]

But it's a nice name 😁

[@leif1075]

Why what's the joke..wasnt Udos black recist rant hilarious and shouldve gotten more laughs

[@CalamityCannon]

The way Ego can make me laugh unexpectedly with a one liner 🥰

[@Mr.Rgdias]

"We're making flying feel like riding a city bus". They nailed it.

[@muskyoxes]

I don't need to arrive at the bus stop 90 minutes early

[@Mr.Rgdias]

@@muskyoxes well, you don't have bagagge to drop at the check in either. I guess they meant flying has become as uncomfortable as taking a bus.

[@reevesnick]

I thought that was Spirit

[@earld1403]

They got ALL of the cast members in this skit - great way to wrap up the season

[@bonniegeppert3912]

The transfer over to Hudson News is classic 😂

[@nannerz1994]

Anytime ego says "cuz I'm black?" I completely lose it

[@superbadisfunmy]

It looks like she almost loses it too every time 😂

[@JenningsFilmsinc]

Yea, racist stereotypes are funny

[@nickwheeler5396]

That's every role she's played on the show since she joined the cast. It's just not funny anymore

[@penny2093]

Yep! It’s getting old and not so funny anymore.

[@myghoulishheart]

why'd they choose the airline with literally the best cancellation policies?

[@fridamahalo7989]

This! It's so weirdly inaccurate because SWA is actually really great if you're someone whose travel plans frequently change. Also their reps are so nice. If they pictured literally any other airline it would make sense.

[@sakuraflower7245]

@@fridamahalo7989 It's because Southwest is considered to be a budget airline. They probably thought they could also throw in a few jokes about their unconventional policies in there (no assigned seating, cramped seats, low-end food/beverage service).

[@scopes2228]

Because south west Republican supporters..and they are Democrats..usual each side making the other look bad BS

[@PartlySunny74]

SNL getting kickbacks from another airline?

[@myghoulishheart]

@@PartlySunny74 No.

[@michaellucejr.6374]

I love that they did a follow up to the Cancelling Cable skit from a while ago, but it’s still a very funny thing on its own.

[@3cords_1braid]

I used to worked in an airlines refund department. This is hilarious 😭😂

[@anrioelofse7340]

I don't think I would be able to meet Kenan irl without laughing the entire time. He can carry sketches with just facial expressions. SNL GOAT!

[@meowzzies]

Still better than dealing with Spirit or Frontier Airlines

[@aaguero]

Absolutely not. Frontier is the worst!

[@danastonerock]

Frontier was great if you fly out of Trenton lol

[@melindalavender5974]

"brief 200 question survery" Lol

[@HannahHooven-he1mn]

No one is talking about the warm water bottle at Hudson News. 😅 So true

[@JessicasMagicalTreasures]

The color of Jake’s sweater is outstanding! 🤷🏻‍♀️😁👏🏼😀

[@devilsfavorite999]

Mulberry

[@mykingdomforak9]

​@@devilsfavorite999 Magenta purple, actually. 🙂 (Or, Quinacridone.)☺️

[@ba8501]

I was thinking the same thing! Gorgeous colour.

[@hamadaitzuki4487]

This is just the cancelling cable skit from a couple years ago, but canceling a flight instead

[@Leisure3389]

Yeah so

[@A.H._]

yeah… it’s funny and all but having watched the other one, i definitely didn’t find it as funny.

[@christiandawkins8063]

Yeah, it's called SNL

[@ramirezproductions0826]

So? It’s still funny.

[@Espinozamarcos98]

They do it all the time

[@Kenzie_Hill]

Chloe's part with the recorded number, fast and super long. Jake G nailed the emotion! 😂😂

[@davidl0522]

I have never had an issue changing or canceling a flight with SW.

[@ClifftonCrowder-yt2gt]

Watched the Spectrum skit like 50 times....this is always accurate and funny...Almost ended up in handcuffs after a call with the electric company last week.

[@mykingdomforak9]

All too real, sadly. Was talking to a friend about this last night. Some "customer-service" calls can get heated. 😔😆😄😅🙃

[@user-yo3vt7ft1p]

Michael Longfellow is a blast in this!

[@eacomedy]

CAME HERE TO SAY THIS TOO! GOD I LOVE THAT FELLLOW!

[@HumanRightsAreNotComplicated]

Why are they picking on Southwest? When they are the ones that have offered FREE cancellations AND checked bags for years and changes for like all of their history where is American Delta United and all of the bigger ones have always charged change fees?!

[@HotSauce-mn1mp]

Southwest is probably the only ones that agreed. No such thing as bad publicity as some say

[@zacharyhoffman142]

Yeah, they're one of the better ones!

[@nadine9847]

Ego & Bowen had me cracking up 😂😂😂😂

[@Leisure3389]

Also known as AT&T customer service

[@leahlopez824]

So true! They are horrible 😅

[@joniheisenberg]

Blue Cross/Blue Shield.Talked to multiple representatives. Each one progressively worse.

[@karenlindstrom4683]

And verizon in waste management

[@adobeblue4360]

Or Comcast or Bank of America, etc., etc.

[@donaldpump8882]

SNL needs to do more skits with human sacrifice.

[@bobmaynard3589]

🤔😬

[@theodorebitsy]

”One more leg room and premium food and drink services? Fly a different airline!” 😂😂😂

[@ScullyDana]

💀💀💀

[@schulmantwin]

So far I’ve watched two sketches and both featured Kenan joining the fun at the end. So much fun!

[@jaguarkaboom8967]

reminds me of cancelling cable with keiran culkin. so funny!!!

[@jamesmcinnis208]

Maybe a little too much.

[@frenchclementine11]

I have literally never experienced any of this with flying southwest and I’ve been flying with them for over a decade now

[@Alan-uk7sb]

I agree. In my experience Southwest is the easiest airline to cancel a flight. You can do it in the app and get a full refund up to an hour before the flight. And the skit is just a repeat and a lot less funny than the original.

[@___beyondhorizon4664]

They need to change it to spirit airline or frontier

[@joesaviano5049]

Jake, Ego, Kenan, and Bowen 😂😂😂😂

[@DGW1952]

To participate in a brief 200 question survey after this call, say "I do not wish to participate". Outstandingly funny.

[@Catherinzsl]

I get that there's more to this episode than wardrobe, so yes, OF COURSE everyone is great and hilarious. But this sweater on JG is fantastic. Love the colour.

[@esme2199]

jake is so cute lol

[@Anonymous-kn7ix]

This sketch is so good because it is such a perfect rendition of how it is to deal with airlines.

[@horrordancer541]

The costume department to make Bowen a God is hilarious 😅

[@AGuyNameDash]

“Still pretty drunk” is the story of our life lol

[@alexanderguerrero347]

True story canceling a flight is so hard and they keep the fees

[@MJR_ATX]

Should have done this with American. Southwest is actually ok.

[@matthewgiancaspro7297]

Canceling cable is one of my all time favorites so glad they made another one

[@laalaa99stl]

"Vaginald" 😁

[@JW-po1qd]

“Another way we make flying feel like riding a city bus…” lolzzz

[@urkiddingme6254]

So good! Adding Bowen in one of his many primo god-characters was icing. "I am both South and West ... Noooo?"

[@allin3639]

They got the whole cast in one sketch

[@madelynbroome4094]

Okay, I know I will sound like a bot, but I've actually been constantly shocked by how much joy Southwest has brought into my life. For example, I called them and then hopped in the shower, expecting to wait 50 minutes like other airlines, only to be put on right away with a rep who was willing to help me through the complicated request of changing a passenger on a ticket and wait while I grabbed my towel. The ability to change for free and cancel for a 100% refund up until literally 10 minutes before a flight at the click of a button before a flight is phenomenal. Plus two bags free!? I have lost so much money, time, and years off of my life from the stress of dealing with the other major airlines in the US - from paying for the privilege of having a carry on, to even getting to select a seat, to non-refundable flights, to horrid wait times to reschedule missed legs. I completely respect that folks may have had very different experiences with them, but as someone who flies a couple dozen times a year, Southwest is a dream and is proving that effortless and affordable travel is possible!

[@junedimond1693]

Exactly! I have never had an issue either . Accept last March my bag was lost in Denver - but they had it to me next morning in another State to my hotel. No hidden fees either - what I book and pay that’s it - no surprises at airport. Only airline I will ever fly . Southwest is the best!!!

[@daywalkabout]

I'm so confused by this... I've been flying Southwest for years, and they've been the one company who consistently DOES let you cancel or change your flight at any time, up til like 10 minutes before boarding, with no fee, and you always get to keep the value of your ticket as travel funds.... they also let you take bags on for free. All the other airlines charge you for all that stuff. I dont work for Southwest or anything (and they screwed me Xmas 2022), along with a ton of others, but they also reimbursed me for my replacement flight AND gave me a $600 travel voucher.... the pick your own seats thing is funny and fair game, but I dont really get the joke here. if you have trouble canceling a flight with Southwest, youre probably struggling with a lot of basic online tasks...

[@TheRealColt45]

Exactly. I've honestly never had a bad experience with Southwest. It's been the exact opposite in terms of good customer service and flexibility with canceling and changing flights.

[@daywalkabout]

@@TheRealColt45 ☺🤷‍♂

[@duvessa2003]

That was GREAT from start to finish 😂 Thanks for posting

[@mlblaca]

The last thing i expected was a DMX quote. Also Jake's reaction at the end was priceless. 🤣

[@penny2093]

Jake is such an excellent actor! OMG!

[@ScullyDana]

💯he looks great

[@penpad5555]

As someone who worked for an airline in college and fly at least once a month, YES. 😂😂

[@CesarGomez-nw4zt]

"Vaginald Cream" ... I could not stop laughing after that....🤣🤣🤣🤣

[@cadendula08]

I haven't laughed this hard in a long time 😂😂😂😂😂

[@___beyondhorizon4664]

I have only started flying South West in 2020 since we can't travel abroad. I actually had position experience, maybe because of the pandemic. They changed my flight without delays or charge me cancellation fees without delays. I think people fly south West for the 2 free check bags. It was nice to check my camping gear when i flew to Vegas and continue on to Bryce canyon camping trip. They need to change South West to spirit airline or frontier!!! I worked at Hudson News during Nov/Dec, i still remember the pilots would stop by to buy snacks, their pilots were very friendly even on busy evening, after many flights.

[@The.Lilomay]

Bowie Yang bit have me lost it 😂😂

[@___beyondhorizon4664]

He forgot to mention South West also fly to Cuba 😅

[@jenwarshawsky189]

Everything about this was awesome!

[@margaretsgirl]

I felt stressed out watching this! Have had these conversations more times than I can count. This skit nailed it.

[@saraakram5173]

Michael Longfellow has such an intense aura

[@thespicemelange.1]

I literally had a panic attack watching this

[@mybartmanful]

I am going to have a nightmare over this skit LOLOL

[@landismcgauhey7217]

Outstanding! Jake, you are doing it as well as ever.

[@francescalittle]

Mikey Day is so perfect in these types of sketches.

[@rickespi31]

As a former Southwest employee..... this is freaking delirious.

[@denisewilliams9304]

You have NO idea how spot on this is for me 🤣🤣🤣

[@Mistygio]

Omg wait. I’m still laughing about the Cancelling Cable sketch from a few years ago 😂

[@disastermaster1413]

He was a lot calmer than I would have been. I would have been swearing and threatening them by the 5th transfer.

[@nicholasgarrick8855]

This is a good sequel to the spectrum sketch.

[@JLUSinBos]

This is crushingly realistic for EVERY “Customer Service” phone-tag experience! (…but…this 5 minutes was HILARIOUS) 😂

[@Ricky19821]

I was waiting for the end like they did with Spectrum 😂 I knew it!

[@tktoadE]

Well done, SNL, well done!

[@TheChupacabra]

Jake hasn’t flown southwest since before jet engines were crash landing into his bedroom

[@pahhaw4251]

Hudson News….OMFG so good!😂😂😂

[@bellastone-le9eb]

So funny. I've been through this craziness. Makes you want to pull your hair out. This is hilarious.

[@kitcoffey7194]

I was hoping for Chirax, the chicken god of death

[@frenchtoast7742]

I just did this two weeks ago after a tornado hit us in Tallahassee! Ughhh !! This was a nightmare! But it’s so true !! 😂😂

[@TheJBirdShow]

LMAO @ "Honestly, still pretty drunk". lol

[@MdW4177]

What an awesome re-thinking of the Kieran Culkin “Cancel My Cable” sketch 🤣🤣