Cancelling Cable - SNL

[@queenb7013]

The most unrealistic thing about this skit was no one asking if he wanted to participate in a 8 minute survey after the call

[@canaisyoung3601]

That's because he hung up before that could happen. Also, I hope the writers or cast members take advantage of the fact that Melissa Villasenor and Sarah "Squirm" Sherman almost look alike (or at least have the same laughing face).

[@JuanKenobiObi]

haha. yes that was a miss

[@mathewwadsworth3015]

That's coming after the land line goes in.

[@armandoucles5346]

YES!!! 💯💯💯🤣🤣🤣

[@OutAllDay]

Always click “yes” to participate in survey. They will generally be faster and more accommodating to you. I learned that while working at AT&T. However when the survey starts, then just hang up.

[@SuperBC1975]

This is exactly what it feels like to cancel cable. This is not a sketch, it's a documentary.

[@CottonCandySkie]

As a former customer service worker for the cable company…100% truth!! 😂😂☠️

[@djalliville]

🤣🤣🤣

[@aidanyelsma7762]

So I guess my plans to never buy a cable subscription is reasonable.

[@GreenEyedLady]

My God, my BP was rising w every transfer. So accurate.

[@rosemaryfuller4448]

Oh thank God you feel my pain!!! The only this ng you can do is pay your bill.....again and a again....

[@Kari2025]

“Your call is important to us, and will be answered in the order that we feel like.” 💀

[@ohioguy215]

And you're lucky if they answer before your cell battery dies.

[@dllemm]

“Your call is important to us, and will be answered in the order that we feel like.”

[@bearpalomo6055]

"Your call is important to us, but not important enough to pay someone to answer it in a timely fashion. Please enjoy wasting part of your day to save us money, you work for us now, b1t3h."

[@CC-dn2df]

😂

[@ronniesmixedmedia]

Love your pfp

[@justinmiller1118]

The only thing unrealistic about this is how short the wait times are.

[@retroguy9494]

And the fact that he's talking to a white guy in the United States. Every time I call the cable company, I talk to someone in a 3rd world country who can barely speak English and understands it less.

[@Scriblerlus]

They just needed a few transition screens: "26 minutes later," "42 minutes later," "1 hour 14 minutes later."

[@MrBigbt02]

what they should have done was film a dozen or so segments of this and air them over the duration of a season or two to really sell the skit.

[@coolboss999]

The most unrealistic part of this skit is how quickly these people picked up. Also the ads in between with Cecily voicing it was so accurate 🤣💀

[@danielleking262]

I guess they couldn't have a sketch where we're watching him wait on hold for like 40 mins, lol

[@joebaumann1083]

It could have used a little "30 min later" in between each person picking up. lol

[@davidthom6664]

Cecily could clearly have a career in waiting-queue announcements.

[@Ricky19821]

She’s one of my favorites because she can stay in character. She’s the “serious” type that is needed to keep a balanced cast

[@stevenelson8560]

@@joebaumann1083 He could have started out like 30 years old and been 130 when it ended, everyone who can needs to ditch the cable companies in thanks to all the rate increases and lousy service they have dished out over the years, bury them deeper than Hoffa's bones.

[@pcigroot]

This is the realest shit I've ever seen. SNL cast been thru it just like us.

[@philipbrooks61]

No, what would be real would be them actually having the guts to use the name of the evil cable company that owns them in the sketch. Instead they used it as a commercial to bad mouth the competition. No sayin Spectrum isn't terrible too, but everyone knows Comcast is only a couple years away from sneaking into our houses at night to harvest our organs and then charging us an extra fee if we're not home at the time.

[@mochaspyce79]

💯

[@jusletursoulglobaby]

"just like us" what an ODD thing to add. are they human?

[@laurao3274]

This skit hit too close to home. Back in 2013, my twin and I lived together, and I had a cable package with Comcast. (My first and last.) When I moved out to get married, I told her she could watch the cable for free, but she had to remember to cancel it by X date. After she canceled it, she recounted the whole horrific tale of the Comcast cancelation process. If memory, serves, it took her over 5 hours of round robin on the phone. If we weren't twins, it would definitely have irreparably broken our relationship. Needless to say, we both cut the cord after that.

[@ashleyl176]

Just return the equipment to a location and quit without telling them first you u pay until that moment either way

[@luckyDancer100]

They missed the part where you’re stuck talking to a robot and asking for a representative, and keep getting, “I do not understand.”

[@donnacsuti4980]

Oh yes, and also, we appreciate your business and will be right with you (actually about 2 hrs later).

[@barbarak2836]

@Jordan Issaquah Thank you; I'll have to try that. Sarcasm has not been working.

[@Feltown]

Hahahahah

[@morpheus6749]

The robot always starts with "I'm an automated assistant and can understand full sentences."

[@jeanhansel5805]

Choose from the following menu....Select 6 if you would like to speak with a representative...We're sorrry but due to heavy call volume, yout approximate wait time to speak with a representative is....30 minutes. Or, listen to the entire menu selections, none of which apply to why you're calling, so you hit '"zero", hoping to get a live person to talk to, only to be told by the robot voice "Thank you for calling Comcast.....goodbye".

[@Phoenixface09]

I used to work for a cable company and honestly… this is 100% accurate. It’s like I was watching a training video.

[@gentlefauna]

As a cable company employee i was actually shown this video during training.

[@stephens.3483]

as a customer... i hope you and your fellows end up in the 6th level. you b and complain but... we signed up for a service... you got paid for a job you signed up for... we got your lip service... rot in h.

[@garvergaming3208]

Same…

[@joshyoung1440]

​@@gentlefauna can't tell if serious or just terrible joke

[@jakejohnson6120]

This would be the shortest call I’ve ever had with the cable company.

[@lordmortarius538]

Just record the interaction, and stop paying your bill. If they send it to collections or try to litigate, you can show that you attempted to cancel service and they refused :P

[@polie67]

@@lordmortarius538 does not work.

[@TR4zest]

You are in for a surprise when you try. They have specialist retention teams you get transferred to. It takes ages to get through it all. If you just hang up, you won't get cancelled.

[@rogersmith7808]

@@lordmortarius538 Yea and take the hit on your credit for getting it sent to collections. Bad advice.

[@borderlineiq]

The truth is, we need the chickenshit FCC and Congress to pull the license of operators like Comcast or others when they are proven to intentionally impose hours-long delays in allowing subscribers to cancel. They'd never allow that for new subscribers. It's because we have the best government money can buy, and it STAYS bought. :(

[@Electracion]

The part where they kept trying to sell him a landline he didn't want is so accurate. I currently have things on my spectrum bill I specifically instructed the salesperson to remove from my bill several times.

[@peacefrog7]

I'm a field tech and I see this all the time they usually do this because it was part of a promotion or bundle and it increases their commission on the sale

[@vincentseidle954]

It's so bad

[@Electracion]

@fat imo in my area they're the only high speed internet provider. I require internet for my job so leaving them isn't really a great option. I'm happy with the internet, just not with their support and sales services.

[@worm_9912]

The difference between $112 and $148 adds up

[@Jenpeachy]

Omg yes! Took an hour to remove a landline I didn’t ask it.

[@ZeroShadow1998]

We all know and gone through the pain and suffering that he has dealt with.

[@johnny7055]

Soooooo true! ;-)

[@noneofyourbusiness302]

Not I, for I am the god of Spectrum!!! Please hold

[@sfitz2000]

This hits home. I’ve tried to discontinue At&t since August and that keep reopening and billing me.

[@rosequartz4102]

This is the kind of thing my late husband handled and it's why I still have bs things I don't use being deducted from our account.

[@Dr.LongMonkey]

Not me, I’m from the generation that has never subscribed to cable in the first place.

[@mintee119]

6:33 Kieran and Kenan staring at each other and breaking at the same time is the best part of this sketch

[@007nadineL]

I saw no break on either one

[@lowbird7947]

Here's how you cancel: unplug all of the Spectrum/Xfinity crap and then drive down to the local office to cancel. Very important step: get the receipt that shows you gave back the hardware, and save it for 10 years, no joke. Otherwise the hardware will magically disappear and a year later your bill goes to collections, and the only way to fight back is with that receipt.

[@calisongbird]

Wow!!!!

[@arcticsoulja]

I lost my receipt and a year later collections called me saying I never turned in the hardware.. I Ended up paying because I wasn't able to prove I returned the cable box and I was in a different city.

[@pigsnum1]

OMG. You are so right!!! I had spectrum when it was brighthouse... I cancelled, and before I could go down and turn in the equipment, they sent someone to get it! Yep! A random contractor came to my door to pickup the equipment. At first he wasn't going to give me a receipt, but after I said how can I prove y'all have it if some shenanigans come up.. he said yeah-... you're right. Went back to his truck and printed out a receipt. (Yellow copy) he said no one had ever asked him for one. Speed up a few years and lo and behold I get a collections bill from SPECTRUM saying I owe for equipment. 😂😂😂🤦🏾‍♀️ Thank goodness I kept that receipt!

[@synchronicitystudios8217]

😲

[@TheSingingMystic87]

Fckn ridiculous business practices smh

[@artsyafroqueen]

The fact that Kieran Culkin was trying not to laugh when he was speaking to the spectrum data, had me cracking up.

[@sxc7566]

And Kenan's mustache falling off was just the perfect ending! 😂

[@nessydelight470]

At 5:52

[@Evil_Befall]

At first i thought it was his brother had no idea he had a brother

[@henrythompson5224]

😂😂😂😂

[@Agrellar]

Honestly, Kieran Culkin is a great actor. His facial expressions responding to people in this was so genuine and real. I hope he gets an award for his work on Succession.

[@pahvi3]

He has this certain natural cheeky charisma that sometimes reminds me of Robert Downey Jr

[@jedcauffield1858]

Would’ve liked a Macaulay scream 😱 more

[@jimiboi87]

Succession is amazing!

[@borislav6561]

Wait, is that Macaulay's brother?!?! I never knew he had one! I can definitely see the resemblance 🤣

[@borislav6561]

@@mishaa7263 I dunno, maybe I'm not a parasocial Andy 😜 I grew up with home alone so I just know the guy in it 😅

[@invest8195]

this skit makes me keep coming back when i feel down and bored. So funny

[@puddlespuddles5208]

No lie, took me 4 hours to cancel my spectrum in college. Apparently the answer " I am graduating and moving to an entirely different state" was not a good enough answer.

[@drinkinslim]

I hope they gave you a land line.

[@timy9197]

Took me 4 years

[@joeytrimble1558]

LOL! that's great

[@fightclub6291]

Yeah, we'll just ask you if you want to transfer with that. I would've said something about you'll be going to the hospital or dying....we don't have a rebuttal for that on the books

[@Djorgal]

It wasn't that difficult for me. I went to my bank's website and removed the standing debit authorization. Turns out, people can't take money from you unless you agree that they do.

[@henrysmith9725]

This isn’t a sketch. It’s a reenactment.

[@RAaronShook]

The hold times were sped up by 5000%

[@RoyalMasterpiece]

Big Facts

[@RichardServello]

If it were real he would have been on hold for 3.5 hours

[@allalone1461]

conglomerate...monopoly...hedgefunds.... report to FTC.... they forgot to put the transfer to India and the Philippines in the act. I want to speak to an American that is working out of their home that has access to all your info and who else is watching with them? The Russians, Republicans, Nigeria, Comcast, The Woke, Qanon oh and China

[@againstthepods4316]

THERES PEOPLE IN AFRICA THAT DONT EVEN KNOW WHAT ELECTRICITY IS. Yall need to be more grateful and stop whining about something so trivial.

[@Antoneal]

As a spectrum retention specialist, this by far the most accurate skit ever

[@charleschitwood7562]

I work in ibs for spectrum...this is 💯 accurate😆

[@arthurdurham]

Surprised you didn't transfer this comment to another agent

[@KRALTAIR47]

Should be illegal for companies to do this

[@Simulacrum1310]

@@arthurdurham Please have mercy of my lungs I'm dying over there

[@edub9930]

@@arthurdurham ...or place this comment section on hold 😁

[@JuMiMi86]

No lies told 😂 Kieran with the true facial expressions

[@badbiker666]

My daughter worked as a CSR for ... Spectrum. She laughed her ass off at this sketch because she said, "I have been every one of those people." Apparently, whoever wrote this sketch has dealt with Spectrum IRL, because the dialog is word-for-word what she has had to say on the phone. She doesn't work for them any more.

[@paxvostrum4824]

Good for her, and thanks for sharing

[@Arctic_Amy]

Every cable company is like this! I'm in Alaska and GCI is completely like this. Ha!!!

[@geogmz8277]

All cable companies are like this.. Is like they're made with cookie cutters. Is that terrible inside out.. They offer "good" benefits but trust me if your value your mental health don't stay more than 6/12 months on any of these companies.

[@payableondeath9091]

Most ppl don't know there are 3rd party vendors that buy leads too that try to get you to reconnect too🤣

[@matthews852]

Was she ever a floating head made of pure data??

[@sewgatormomm]

This is way too accurate. When my father died I called to cancel his cable service, and they offered to throw in HBO. I had to shout “he’s dead!”. It was bizarre.

[@elenalatici9568]

I can't stop laughing. 🤣🤣🤣🤣🤣🤣🤣

[@swistedfilms]

I'm sorry you had to deal with an unfeeling corporate bureaucracy on top of your father dying. That's just awful. And for the employee to offer HBO is just insensitive.

[@jsmith632]

that is sad and hilarious at the same time.

[@maralynmonrow4920]

When my dad died last year, my mom called the cable company to change the name on the account from his name to hers. They refused, and forced her to cancel his service and get a new, more expensive service package. She fought them for months, and finally just gave in. She pays close to $100 a month to watch local news and the Game Show Network.

[@sued6221]

@Maralyn, my stepdad just passed two months ago, and Verizon Wireless did the same to my mom. It took five family members over a month to get her straightened out, and no one is speaking to my Aunt Chris anymore. I finally had to impersonate my mom for a five-hour phone call to get her a way worse deal than she had.

[@Chris-kf8mx]

After the cancellation…they send you “we want you back” junk mail for the rest of your lives.

[@beigefox6579]

I've been getting 1-2 mails per week from Spectrum for the past 4 years I cancelled. It is just so embarrassing that these guys send this much mails. Maybe I should just save all those mails for about a year and find one spectrum office and just dump it all over their floor and see how they feel about it. 😂😂😂

[@NelexYT]

@@beigefox6579 😅 I don’t know you but if it a spectrum retail store your targeting we aren’t the ones sending you that mail, but being remembered as that one crazy guy makes you day, It would make story to tell 😂

[@americanfresh17]

Lmfaooooooo😂😂😂😂😂

[@jvolstad]

I get those all the time.

[@IHMyself]

Can't you block them?

[@chrisbluma7942]

Just a perfect sketch. The godlike Spectrum character was perfection.

[@MDee-d3z]

“ Wifi trouble? Try unplugging your router and spitting in it.” Cecily’s ads were hilarious

[@xanderstone6865]

This is actually a method we used in the military when we used questionable cables for our communications. Unplug, spit in the end of the cable, and reconnect. We called it "IT grease"

[@animationmaster9616]

Were?

[@Skoora]

Loved the No Nut November plug.

[@bxtl57]

As someone who's worked in this business this is 1000% spot on...

[@mermaiddiyartist8119]

🤣🤣

[@dylpicklethebugslayer]

Hahahaha

[@Cherry3z]

As someone who's tried to cancel cable with Spectrum, this is 1000% spot on

[@julito32]

You know what's odd? I was a Cablevision/Optimum customer since 1994 and I just went to cancel in 2019 and they did NOTHING to keep me. I called, they said I had to come down to the "optimum store" and they just cut me off. Didn't offer me a g-damn thing. I actually felt kinda disrespected!

[@ButteredToastie]

I had flashbacks, this is stupid accurate lmao.

[@matthewzaloudek]

As a pizza guy, the dominos dude being high as hell and still the most competent person is accurate.

[@christineferreira2181]

Yes, you are. When I moved I wanted to cancel while moving and start new internet only was a huge issue for xfinity because the customer service woman was obviously confused. Haven't had any pizza issues in a very long time.

[@briceleste100]

Right. As someone who works from home…..lmfaoooooooooo

[@swistedfilms]

I wonder if working retail in general would be easier if it was done while high? It's such a soul crushing job. The company should probably offer a weed stipend.

[@iwong3357]

@@swistedfilms It doesn't make much difference. It just helps the time go by faster and makes menial stocking and ringing seems slightly less menial. Of course, I've never worked a truly *demanding* retail job like the fellows you see at Trader Joe's, constantly stocking sacks of organic potatoes while weaving through hordes of shoppers. But I did also cover specialty sales, helping clients match decor, making sure they got appropriate measurements and hauling services, etc. There were plenty of places to make mistakes, but I knew my limits and never came in blitzed out of my mind, just comfortably buzzed.

[@gothgammy666]

Facts!

[@stephiegee5416]

I’ve worked in a call center before, and I was rolling laughing at how they all acted and sounded. 1000% spot on!!! 😂

[@dadbodtee4987]

"You're the most competent person I've talked to today." "Really? That's crazy because I'm high as hell."

[@Dai_Abdurrahman]

I fucking love you for that comment greetings from Austrija. Graz is my City maby you visit bye bye OR SERVUS how we say

[@raoul_duke69]

🤣🤣🤣🤣🤣🤣🤣🤣

[@danadoozer9990]

Yep, this skit accurately depicted both spectrum AND dominoes!🤣

[@A.J.1656]

The guy said those words!

[@havemercy4345]

That's life out side of India. Not always though.

[@tokiwartooth8229]

The least realistic aspect of this is how quickly the other people answered.

[@canaisyoung3601]

It's called "artistic license". Plus, SNL doesn't need any more complaints about their sketches being overly long.

[@toohamm6809]

Dude I don't think he meant it literally it's just like a declarative statement pointing out that they often take a long time.. it's insane to me that you could read that and not detect nuance Jesus Christ 🙄

[@maplelu9514]

@@canaisyoung3601 artistic license… he wasn’t being serious

[@radiodurans]

That and they all spoke an actual dialect of English.

[@lonelyone]

@@radiodurans Yep, most of them connect direct to India and speak in a robotic tone...

[@dakotadrake5877]

Culken pinching the bridge of his nose to cover up his smile is too funny.

[@karebear7764]

I caught that too, hilarious!!

[@mickeyimmanuel]

As a former Spectrum Call Center Agent, I’m a few seconds in and I’m already dying of laughter. They trained us to retain clients y’all 😂😂😂

[@BBXcompany]

This skit was one of the most joke filled, consistently funny and had a great use of cast. well written and super relatable, good job everyone :)

[@4seeableTV]

Looks like they got almost every cast member into the sketch.

[@r3hcook]

Kieran Culkin was awesome 😎

[@christyhallmark3977]

I agree GREAT JOB everyone!!

[@4seeableTV]

They even got in a bit about the rep saying "my computer's acting crazy right now". Seems that always happens when you call them.

[@richvince1627]

I've been watching SNL since the days of Aykroyd, Belushi, Radner, Chase, Curtin, Newman, Morris and Murray...and this may very well be the funniest commercial parody of them all. even better the The Chameleon, ISIS and Sleepytime Rat Control!

[@birdiehop]

I needed that so badly. The pain we all go through with the endless passing off to other agents, inane hold patter, or endless irritating hold free jazz lite, random hang ups, endless button pushing and code entering, ongoing wait times with health insurance, cable, credit card, etc. is VERY real. This skit made it just a little bit better.

[@dark3rthanshadows]

It's so annoying! specially when they can install a new service in like a day! u go to the store sign the deal and on the same day there's a technician instaling the cable. But if u want to remove it! that shit takes Weeks!MONTHS!

[@AdamBechtol]

Aye

[@jackwarren1687]

Mulaney? Is that you??

[@xbot013]

Exactly!!!

[@marklabonte2925]

The most irritating parts: Before allowing you to choose an option the automated message babbles on about how you can do everything on the website. Idiots- if I can do what I need on the website why the hell would I be calling like a caveman. Second: you give your account number, social, and a ton of other info to “speed up” the process- but then every technician will ask you for the same information verbally each time- what the hell is the point??

[@deeshan9844]

Watching Kieran lose it when Bowen came on was HILARIOUS. Such a good sketch!

[@Y20XTongvaLand]

I always noticed Ego, but I've been realizing her strength only as recently. She's so confident and never breaks, similar to Vanessa. The difference is Vanessa says things a bit more vulnerable-like. I think they define "solid", which I think is an underrated quality.

[@emmarison]

I love that Kieran, Bowen, and Kenan were all trying so hard not to laugh

[@scubadiva666]

Yeah, I saw that!

[@b-six-twelve]

Kenan failed lmao. Love that his laugh is the last thing we hear. He hardly ever breaks.

[@sodarndonestopthelies6514]

@@b-six-twelve l get a kick out of the "fails"

[@BeeWhistler]

Kenan's always like that tho.

[@b-six-twelve]

@@sodarndonestopthelies6514 my fave still remains Debbie downer at Disney

[@BecauseOfHim1111]

Bravo to the SNL writers. This skit was golden!

[@spaceballs44]

I take it someone on the SNL staff had issues with their cable account.

[@jeremydavid4229]

I feel bad for you that this makes you laugh.

[@jamesc140292]

It's a south park skit

[@WoodgemanX]

They couldn't lampoon Comcast because NBC is owned by Comcast.

[@adart2496]

This, on the other hand, is one of the best sketches SNL has ever done. Truth and imagination.

[@fezzik7619]

On the other hand? Was there a part of the conversation going on that everyone missed? That made no sense.

[@dolores2716]

It really is an instant classic.

[@arribaficationwineho32]

Best in recent years. Original SNL was so much better but this skit is good.

[@bendouglas4708]

400th like

[@fezzik7619]

@@bendouglas4708 why do people care about this? Likes mean absolutely nothing. They have no value

[@nurseaylla]

Lmao Kieran trying not to laugh at Spectrum and his forehead vein almost popped out 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

[@virgosun_]

"and 6 as in SIX BOYYYYS." i lost it

[@JohnWasinger]

F as in 5G …

[@atlantic_love]

@@JohnWasinger I don't get it.

[@thedarkmusical8527]

"You've honestly been the most competent person ive talked to today!" "Thats crazy 'cause I'm high as hell!" LOL I died!!!

[@craxnor]

“That’s why I asked. How dare I right? Pissing me off.” This shit is so real

[@sgt.thundercok4704]

First thing they get wrong is all but one of the techs are native english speakers. Too politically correct and no balls.

[@dcny69]

Blacks 🤦‍♂️😂

[@DrFill-iz7xc]

@@dcny69 wtf

[@dropkickirish4449]

@Asia What if he had said, “whites”? Would that have been equally racist and offensive?

[@dropkickirish4449]

@Asia It’s not a weird question and you know it. And no, it wouldn’t have garnered any vitriol from anyone had he said “whites.”

[@gregorcollins]

Pure genius. Whoever wrote this - was it one writer? - deserves an award.

[@maryschroeder1533]

It was Mikey Day and Streeter Seidell!

[@gregorcollins]

@@maryschroeder1533 thank you!

[@noewiciak]

They just copied the entire concept from « le Palmashow » a French comedic duo with almost EXACLTY the same character personalities

[@maryschroeder1533]

​@@noewiciakThis isn't true.

[@rh8884]

​@@maryschroeder1533 Omg, I love Streeter from his CollegeHumor/Hardly Working days. That makes so much sense

[@nuplanner5345]

Modern American “customer service,” exactly.

[@claudias.3569]

the worst customer service is the French 😂

[@Cactina]

Huh! Don't come to Switzerland- the worst.

[@ingenerchik]

It s because mamma’s boys like you find it breath themselves to go into CUstomer SErvice

[@Keiththebullfrog1916]

Your not wrong

[@adixar]

@@ingenerchik?

[@_gnit]

Pro Tip: to cancel your cable as quickly as possible, when they ask for a reason, tell them "I'm going to prison." legally they cant inquire any further and this will shut down any further communication of trying to keep you to stay.

[@angelesconsuelos762]

*Legend* 🙌🏽

[@bjtaylor8429]

Wrong!! The rep may not ask about prison (btw, what law prevents that?)…but next question would be “Will anyone still living in the home like to keep the account in their name?” Haha

[@CynthiaWord-iq7in]

Oh gah. I love knowing this so much. STOPPERS are great, have been telling cult-church "witnesses"at my front door for years i am a scientologist--they run from the yard, old men in produce dept in Florida grocery store that " I'm gay," often they stagger over to someone, anyone and start pointing and talking, or for cars that ride your bumper, beeping zoom around you at a light alongside yelling, window down...just start talking with my hands as they speed off.

[@mrchopsticks3]

@@CynthiaWord-iq7in Fun fact: claiming to be a Scientologist can get you out of almost any jam.

[@terrellnewbill4273]

Another trick: say you're moving in with someone else who already has service

[@buddyrevell5885]

Keenan couldn't even stop himself from breaking at the end, lol.

[@mangot589]

He’s my favorite. He’s understated, and hysterical.

[@cecilec9234]

He always breaks.

[@remmilayne6153]

I'm sorry I must be having a medical emergency. I actually thought you were saying that Keenan Thompson was your favorite member of SNL.

[@richardm5448]

It was that ridiculous laugh at the end that got him

[@madtonesbr]

Kenan as various east coast latinos kills me every time.

[@jrsindone]

This skit is so funny, I almost missed Kieran trying not to break at 4:03, 5:53 and 6:32

[@larrysmith5439]

Also 6:12

[@bridgethaines7127]

This is the most accurate sketch SNL has ever done. Except he wasn't on hold for 40 minutes between transfers.

[@Boburto]

They should have put the call on "hold" and come back to the sketch after 10 minutes, and repeat.

[@artm1973]

The funniest thing they've done in years.

[@Rep0007]

@@Boburto ...but that would have been hilarious, and SNL doesn't do hilarious anymore.

[@77anderj]

@@Rep0007 They did hilarious pretty well when tRUMP was president...the only good thing you could say about tRUMP is that SNL was funny again

[@TheFrozenblaze_]

Oh my god, this is painfully relatable.

[@djalliville]

✅✅✅

[@megtim]

It seriously is! A former roommate of mine is in the air force and got deployed to England when we were living together and they literally wanted me to bring in proof of this. I'm like are you serious? Do you think I just carry around my roommates deployment paperwork?

[@jazzmachine]

It's NEVER this easy to cancel your cable.

[@TheTee478]

😂🤣😂

[@unclearnuclear]

the funny part is, he didn't

[@CliftonPhotographer]

I'm surprised he got through to a call center in an English speaking country. After every answer you give them..... "Thank you very much for that information."

[@cl759]

How is your comment not liked more 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣

[@MsArtemis64]

I am so glad I never had cable. If I did and wanted to cancel I think I would tell them that I had an incurable disease, had only 1 month to live and start crying.

[@gametheoryproductions]

You're the most competent person I've spoke to all day, that's crazy cause I'm high as hell 😂😂😂 i relate so much to him

[@babyvia6712]

“That’s crazy, cause I’m high as hell…” that was way fucking funnier than it should have been

[@stanleymasterson1135]

The truth tends to be hysterical

[@worldwideinterests1]

Being the 420th like on this made me happy.

[@stanleymasterson1135]

@@worldwideinterests1 Why? Should I be even happier as the 421st?

[@ldo1308]

Probably because we're high as hell

[@ronkadero]

😂😂🤣

[@JonBastian]

LOL. As a Spectrum vict... er, "customer," y'all totally nailed it.

[@genwilson7741]

Spectrum is real?! I thought this was based on Comcast lol

[@kickstart1186]

Yup!

[@frankenrigg]

I think you mean victim

[@RoyalMasterpiece]

@@genwilson7741 Spectrum is a real company and it is the worst.

[@againstthepods4316]

THERES PEOPLE IN AFRICA THAT DONT EVEN KNOW WHAT ELECTRICITY IS. Yall need to be more grateful and stop whining about something so trivial.

[@marismith2416]

As a former Spectrum employee having worked in the retention center (cancel your cable dept 😂) this is ABSOLUTELY accurate 😅😂😎🤓

[@marystevenson9118]

I work in the billing department for spectrum 🤣🤣🤣

[@whistlingbeardo3270]

M at the store lol

[@evenesence21]

Internet Repair. Hey hey. 👋

[@drinkinslim]

There's actually a real cable company called Spectrum?

[@sikeuthought9316]

@@drinkinslim yes

[@lindsayalisonstevens3592]

This was a really funny skit! Kudos to the SNL cast and Kieran Culkin’s phenomenal acting 😎👏🏽

[@PhillyHank]

He’s such a good actor that when I first saw the skit, I said, “ That’s the guy I hate.” thinking about his role on Succession. He played the role so well that I began to hate him or rather the person he played: they became one for me because he did it so well. Great actor !

[@pronkb000]

Incredible how he was able to nail every single line at the end, even as he was trying to hide from cracking up at Bowen.

[@rfreeze]

“I am Spectrum…the source…the nexus…the PROVIDER” 😂😂!!

[@Scorch428]

ahhh....so thats where cable comes from. Makes sense.

[@pharvey2561]

It would be funny if it weren't true.

[@vespworks]

I lost it there

[@21KJH]

I got PTSD just watching this. This is 100% accurate.

[@Quicksilver0922]

😂😂🤣

[@MeTreesndirt]

It kulls me rhey want your 12 # acnt #. How are u sposed to have THat handy? I can't get in their websites and they send noTHing on paper! Why can't they go by your address?!?

[@RuggerDez]

Right?!? I fell ya… I’m upset now, I’m going to bed.

[@gabrielar9611]

This was epic. As a former AT&T rep, I apologize to the world for mostly having these choices and this service.

[@Twofrogs2]

Many years ago, worked for Charter and quit because they had me shove landlines at customers whose cable and internet weren't working. The pressure those CSRs are under to sell that phone is ridiculous. I was told I was "too customer service oriented" because I wanted to first solve the caller's problem; and THEN ask if they wanted to add the phone.

[@lordmortarius538]

Not your fault, friend. It's upper management who have no idea how real conversations with customers go that push these ridiculous call flows and pointless offers onto associates under threat of termination, because 'the numbers tell us it works'.

[@lordmortarius538]

@@Twofrogs2 Exactly. They don't give a shit about actual customer experience, all they want is the money, Lebowski.

[@BruhBruh-sb5xd]

kzbin.info/www/bejne/pGHHlnyCdsigoc0 6 boys lol

[@MrAntiOrdinary]

Give your life to Jesus. Only He can forgive you. We the People cannot.

[@isisatlantis3168]

Kenan appearing inside the house did it for me! Great sketch 😂😂

[@ksdncakjnliagbvh]

This is racist and you're supporting racism

[@_xoxoLaura]

I cried at “have a question about your bill? Have your husband explain it to you”

[@SamKimpton]

The only unrealistic thing about this skit is how little time he had to wait before talking to someone. Everything else was spot on and has happened to me.

[@gardenshock51]

Oh yeah those wonderful hour long wait times.. or more!

[@Zoro-IX]

It’s a callback

[@arielmarin1352]

It was a call back dummy.

[@SamKimpton]

@@arielmarin1352 I understand it was a callback. I know how those systems work, as I've programmed them. I referring to the fact that there were no wait times in between speaking to the other reps.

[@calveerob331]

@@arielmarin1352 Um, he is speaking of when he got transferred to the next department.....

[@panglossian9102]

“Your call is important to us, and you’ll be answered in the order that we feel like”. Yup, sounds about right.

[@anthonya.jumelles7103]

Spectrum took five minutes to give me internet service but five hours just to keep me on wait to get rid of it.

[@1tylerose]

I absolutely despise spectrum

[@queennoneya601]

When the 4's are so small it looks like a 8. The print on everything is getting smaller and hardee to read.

[@queennoneya601]

When you nail tech "acts" like she cant understand a word you say.

[@canwetalk9992]

So, the brown people only do stereotypes.

[@Walker-wt4gf]

Kieran trying not to laugh was my favorite part, this was the best skit 😅

[@ksdncakjnliagbvh]

This is racist and you're a racist.

[@Eleison23]

Despite hiding behind his hand, his face had portrayed a unique gamut of frustrated/disgusted/amused by the end

[@2meagle]

I found I could not laugh at some of the jokes because i was shouting “YES,YES, that’s what happened”! We need more skits where we all can laugh at a common experience. This one hit it!

[@tomcollier4089]

One day I woke up and the tv guide had some porn channels (title and description of show) where nick jr and noggin went (yeah, I have pictures!)...so, we called to see wtf and they gave us our cable along with all channels for free after that. An unproductive year later, we called and cancelled cable. They could not understand why we were cancelling free cable...that was 2016...no cable since then...love it!

[@MarshallSparrowfan]

Now that Trump isnt in office anymore they have to be original again so we get good content.

[@QTCutes]

This is an old premise done on South Park expertly as well

[@mimilini1]

Dealing with spectrum is like dealing with a psychotic robot! They suck!

[@llkellenba]

💯 percent-routine nightmarish REALITY. All Hail Almighty Vultures soul sucking black holes 🕳

[@charliej766]

I broke up with Comcast more than 10 years ago and haven’t looked back. Every time I’d try to leave they’d lure me back in with false promises then would always let me down. It was the most abusive relationship I’ve ever been in. 😢

[@FilmArtPhoto]

You mean... you actually got hold of... PEOPLE? At COMCAST? *GASP!*

[@rebeccaknight5397]

😂

[@payableondeath9091]

🤣

[@christianalander9487]

I'm still being abused by them. My roommate has the cable in his name and he keeps dragging his feet to get it cancelled or work something out to reduce the price. He hates talking to them on the phone -- as anyone would! - so we're stuck with paying about $250 a month after all the fees, surcharges, taxes, blood oaths, whatever. It's insane. (The trade-off is my rent is dirt-cheap, so I put up with it... for now... 🙄)

[@kimberlykim1265]

We are currently trying to break up with comcast--their like the stalker ex.

[@VRGamingTherapy]

"Your call is important to us & will be answered in the order that we feel like." Too True.

[@CalvinHikes]

Sometimes customer service is much much worse than this.

[@mariabarker2036]

"Your call will be answered in the order we feel like it." was the high point of this man's struggle.

[@lillygardens1]

Oh I loved that line!!!! 😂😂🤣🤣🤣

[@user-cq6dg6ql9j]

This sketch is the exact reason why I go to the cable company in person to cancel my service. It’s a lot harder to give someone the runaround when they are standing in front of you.

[@SA-pm8pn]

Preach! I did the same thing to avoid dealing with someone like this on the one.

[@kendroid5120]

This is one of the reasons why I haven't had cable in over a decade and just stream everything

[@jadedguardgirl]

no not at the one I was at. that's how I wound up with a landline I didn't want.

[@whistlingbeardo3270]

I work at the store and I still tell them you gotta call lmfao

[@user-cq6dg6ql9j]

@@whistlingbeardo3270 You are the epitome of evil. 😂🤣

[@thomasmcginnis3783]

They missed one: "Would you like to participate in a Customer Service Survey at the end of this call??" 🤬🤬🤬

[@davidadams2395]

I do take them, though, but only because of my call center days and their value to the Agent during performance reviews. But, yeah, they're an annoying and debasing end to a transaction.

[@wkatc007]

Ikr there needs to be another one lol

[@SphygmosProductions]

Spectrum rep here Those surveys actually help us get promoted and take like a minute to complete. You don't have to take them, but when you do you help push the better agents to the top. If you get actual good customer service fill it out.

[@oscarnewman1374]

I hate it when they hang up at the surveys, it's like one more good review and I get my parole lady

[@_LifeIsGood]

I know there are legendary SNL classics from the 70's 80's and 90's but for some reason, in my humble opinion, for me personally and to each his own, this is the best SNL skit I have ever seen.

[@martinp7841]

This is a strikingly accurate portrayal of "customer service" in America these days.

[@afisemenaborevlaka48]

Yeah but where are all the foreign accents one can hardly understand?

[@molliwilson5639]

Why is this my experience ALWAYS with Comcast…in Washington

[@pop3productions]

I feel so badly for customer service agents. They're underpaid and overworked. Not to mention mismanaged.

[@mrlannon5595]

And the UK. They must all get the same training.

[@srooij]

is it really like this? I am from the Netherlands, it is not easy here either but at least you can cancel it.

[@okihaveaname]

"What's the reason for canceling?" "Because I don't want to pay you money."

[@0221serendipity]

plm2879: Thanks for the huge lol😆😆🤣! Funny reply

[@kokobunni5897]

right like what kinda question is that

[@zombiemistress52]

Lol, oh idk..tired of bein ripped off!?

[@hamilcross]

cecily has one of the nicest speaking voices i’ve ever heard, her singing chops are awesome too.

[@bluto212]

She's incredible

[@Lunarsight]

She could legitimately do the voiceovers for a lot of these companies that they're parodying. (The department store ads, for instance.)

[@301.allday]

*Not to mention she's non-genetically-modified. 😉*

[@johnconnor4330]

I've worked for Spectrum and this is exactly how it is

[@emmarison]

I don't know what Tina is going through, but I completely understand

[@pr4737]

I suspect Tina is overwhelmed at her inability to get her own cable canceled.

[@emmarison]

@@pr4737 That makes sense

[@romxxii]

I've worked customer service for an ISP, just the daily grind is enough to destroy a sane person. Imagine taking 80 calls a day from people as frustrated as Kieran's character, and you have little to no power to help them.

[@wintergarden7539]

The way the audience was reacting to this sketch. We've all been there.

[@mccallosone4903]

i worked at ATT for eleven years in the small business department. there was a thing called "negative revenue", when things customers cancelled actually counted against our sales goals for the month. we would just hang up on people cancelling services because it seriously screwed us. blame the companies and their horrible, greedy policies

[@aurawarrior1367]

That actually explains a lot

[@avaceleste]

Wow that’s wild.

[@NVNCVL]

Uh yeeeeah. You could've quit. You're complicit like every dang Auschwitz Nazi.

[@dgeneric7518]

2 years for a&t, and I felt I sold my soul. Cellphones. We would slam a customer's account, without their knowledge, with trial features that they had to cancel within 30 days, just for commission. If that's not underhanded- we kept sales lists and info, and then would go into the account and cancel it right after the first month-- you can't explain much about the charge, but you'd get great commission and they would mostly be ignorant. First bills are always more expensive... It's an awful job that I was really good at. Never again though!

[@Rwtheking]

Wow, man that’s messed up. This is why I hate lots of corporations. They put not only the customer through shit but force their poor employees to be compliant

[@JustNess78]

This is the funniest skit I've seen on SNL in years! I laughed the whole way through, especially Keenan's part... LOL!

[@RichWainwrightFilms]

This is honestly what it feels like to cancel most things, except hilarious.

[@MothGirl007]

Facts!

[@je-zw5su]

this happened to me with Suddenlink internet..... worst customer service ive ever experienced.. the people were nice just incompetent

[@davidpolston2643]

And it's why I subscribe to nothing...

[@chrisdonovan8795]

I gave you one more like to get you over the number of the beast. Welcome to 667.

[@CynthiaWord-iq7in]

Yes, Amazon has it's own style of rage-filling auto replys, and there we are yelling at the computer.

[@lesleysullivan6458]

The most realistic skit about cable companies. Spectrum must have irritated alot of people to end up on SNL.

[@michelleh.5225]

Yeah they were awful for me and my mom to deal with too. We got a new plan and their service didn't work for my phone for six months (because it was a "special edition" or whatever). We called like 5 times and they kept making us do the inane factory reset stuff again and again. I refused. Glad I did, because it turns out they just needed to add my phone type to the network, which happened eventually. Horrible experience dealing with them because of their ineptness. I think my mom got brain damage from the ordeal lol

[@dublinbounder]

Spectrum is one of the most common internet/cable providers here in NYC so I wouldn't be surprised if a good portion of the writers had to deal with Spectrum at some point in their lives.

[@jmk3110]

​​@@dublinbounder There is a very high chance that most, if not all, of the SNL writers get free internet and cable from Xfinity since Comcast owns both NBC Universal and Xfinity. Spectrum is a Comcast competitor.

[@Aurabora54321]

They took cues from this sketch and thought of better ways to scam customers. Kids in school during Covid who needed internet service for remote learning were badly mistreated. I had to fight for service when they'd disconnect families for not paying a 300.00 reconnect fee. Filed BBB complaints and Spectrum got nary a slap on the wrist. A class action suit might effect some change, but I'm doubtful...

[@redboneqt70]

I just quit my Spectrum call center gig. Skit is hilarious and 98.9% accurate. 🤣🤣

[@evenesence21]

It's Michelle! 🤣👋

[@redboneqt70]

@@evenesence21 hey girl! Hey!

[@ashleyashley6396]

Any tips on dealing with them??

[@jupiter_9999]

I work in mobile billing for spectrum hahahah

[@stevealikonis9467]

good on you!!!

[@kim7039]

This was completely spot on

[@sottozen]

When they say.. "It's funny because it's TRUE!"

[@thegeckowithgum7064]

Yo is that from the Daniel glover comedy special

[@amyholder9049]

@@thegeckowithgum7064 you mean Donald Glover?

[@patriciarouse2801]

Should be "Tony" in the Philippines " understanding your frustration"

[@HorribleHomeVideo]

which is why its not that funny

[@hotshotcharlie]

A documentary of this quality is unexpected from SNL, glad to see their content diversify and branch out.

[@thedevicebook]

This is a truly underrated comment. It is a pity I can only give you 1 thumbs up.

[@betheshift5584]

@@mariebussinger6565 how is this evolution? I honestly don't understand.

[@mangostreetproject]

Because they took it from TikTok

[@olufemiagbato8519]

Lmao @ Documentary 🤣

[@richardbourton4523]

Obviously, it’s a great sketch: underrated part is that it had an ending! Lots of SNL sketches sort of just stop; but this one built to an actual ending, which is always nice

[@HeyhitmeBAM]

Huh

[@jnnx]

“Great” is stretching it a bit. This one rates a sensible chuckle.

[@penelope9649]

I thought this was so funny and sent it to my husband who I thought would enjoy it cuz he's lived it so many times. I asked him if he watched it and he said "Too much anxiety, couldn't finish it". I laughed cause I thought he was joking, but he was serious. He said those kind of calls are a "trigger" for him 🤣🤣🤣🤣. I shouldn't be laughing but the fact he used that word is just too much...

[@PerkiReport]

GOD DAMN this is the best nonpolitical SNL sketch i've seen in ages. Instant Classic.

[@speeeee35]

This was the most genuinely funny SNL skit I’ve seen in a while. Everything else you can cancel by swiping and clicking OK 😂 Cable really has their hearts set on Not changing with the times.

[@Ceares]

subscribed to the newspaper-we need it for the cats, found out I had to call in to cancel it...never again. If I can sign up online I should be able to cancel online.

[@jnnx]

This isn’t a really funny sketch, you just identify with the protagonist. There is a difference.

[@zonedoutshaquilleoneal1308]

@@jnnx Humor is subjective? I don't think you get to tell people what is and isn't funny.

[@borderlineiq]

@@jnnx To the contrary, it IS a funny satire, as it lampoons the system by which we allow communication companies to operate unregulated in their treatment of subscribers. The abuse is real and the government's toleration of it speaks volumes about who owns this nation.

[@srhbluerain]

And SiriusXM

[@gardenshock51]

This is real life. SNL usually doesn't get this close to reality, but wow this could've been a real call XD

[@jaygasper4853]

Yeah they were scary "on" this episode. So happy because the first episodes of this season were pure garbage.

[@kyodizzy]

This is the best SNL skit ever created. It should win an Oscar for best writing and acting, it was like watching a documentary. 1000% accurate. Spectrum is a joke - they wrote themselves.

[@themonsterunderyourbed9408]

Truly one of the sketches of all time.

[@JTCurtisMusic]

I swear to God, this is NOT an exaggeration, literally EVERY single one of these things has happened to me with Spectrum. I eventually had to write a letter to the CEO to finally get them to fix my internet. That definitely got their attention.

[@Nooneyouknow85]

Same here! I spent most of July and August on the phone and actually driving 45 min to the nearest store TWICE, and STILL, nothing until August, and then I was still asking them to give me my .......Ohhhhhh. I cannot go on, but you know!

[@ellementira]

Many years ago we were moving out of state and needed to cancel Spectrum. I called to cancel and after I refused to upgrade my service they asked if they could speak to my boyfriend... I think I did end up giving the phone to him out of rage and frustration.

[@hey_its_kev]

The only thing fake about this is how quick the cable guy showed up to his house…..

[@jedinxf7]

well in fairness he got lost first, and was fully unwanted

[@Pearl-bx9wr]

🤣🤣🤣🤣

[@janicejones6470]

Actually some cable people have become eerily fast. In Colorado Springs they show up early to the point of annoying you.

[@johngray0]

No, they get there quick when it means you start paying money for something new. Front of the line! (And no waits on phone, either). Anything that doesn't mean a new revenue stream is when they never get there.

[@g.d.graham2446]

Yep

[@verygooster]

Mikey Day 1000% nails the CSR tone of “Oh nooo”

[@mrchopsticks3]

That's not Mikey Day.

[@RobinFlysHigh]

@@mrchopsticks3 who is it?

[@mrchopsticks3]

@@RobinFlysHigh Another guy, I don't know all the cast members anymore.

[@aaronmccracken7351]

Totally is Mikey Day (the first rep)

[@radicalross7700]

Mr. Chopsticks, I know what you mean. When I saw a new guy last season, Andrew Dismukes, I thought Kyle Mooney had gotten a haircut.

[@Altayus91]

4:00 lol 😂 he killing it 😂😂😂😂

[@janitor1118]

Legendary skit. As someone who worked in a call center, this is too real lmfao.

[@candicemirisha912]

As a former telemarketer we had to get 3 no s before giving up 😂

[@Dinothousand]

SAME!

[@MeTreesndirt]

U have my sympathy. If they just didn't put us thri the menu's and the stupid robot that can't understand what we say because there is no beep to start talking after! I try to be xtra nice to u. Hard job.

[@OhFFsakes]

I work for att and have had spectrum and this is so true. Little secret when I comes to att. When the automated menu asks why you are calling regardless of why you are actually calling, always say Cancel service. You will be automatically be routed to the loyalty department who can help with just about anything including cancels. If they can't help (which would mainly just include tech support cuz we can do just about anything really) they will make sure you get to the right department without be bounced around. Also the loyalty dept has the best promos and pricing. You are welcome lol

[@elenalatici9568]

Wow! Thank you!🙏🙏🙏🙏🙏🙏🙏🙏🙏

[@downermartez]

lol i work for a cable company u cant just be giving all the gems out lol

[@swistedfilms]

Wait, there's a loyalty department? I can't be the only person who thinks this is more than a little dystopian.

[@downermartez]

@@swistedfilms yes same thing as the retention department if you act like u about to cancel thats where theyll send you

[@andrewcochran123]

As an ex-Domino's employee that last part was extremely accurate. 💀

[@josemadrid5804]

You're kidding?

[@tankeasy8180]

@@josemadrid5804 nah, as a current dominos employee, i can tell you we all baked

[@BruhBruh-sb5xd]

Yessss kzbin.info/www/bejne/poalpZh8drKhqqs

[@seantimmons5900]

The fact you thought that was the last part says it all

[@navrotron22]

who was that cast member?

[@FAISALALYAHYA-69]

"No nut November!" caught me off guard, I spilled my drink 😂😂😂