Scan your Computer for Malware Using Windows Security | HP Computers | HP Support

Learn how to automatically or manually scan files and folders on your computer for malicious software using Windows Security.
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Scan your Computer for Malware Using Windows Security | HP Computers | HP Support
• Scan your Computer for...

[@sadmanabdullah7905]

Very helpful

[@HPSupport]

+Sadmam Abdullah Glad to know that the video was so useful to you!!

[@abhishekmaindan365]

Thank you so much

[@HPSupport]

+Abhishek D Glad to know that the video has helped you fix the issue.

[@endingbricks190]

THANK YOU SO MUCH YOU SAVED MY LIFE

[@HPSupport]

+EndingHornet190 Glad to know that the video has helped you fix the issue.

[@firasbe3866]

how this save lifes

[@wassimkaouech6284]

Thx

[@HPSupport]

+wassim kaouech Welcome!!

[@orsvz]

I have had my hp for a few months and update it, I restart it every few days or so and delete files and it loads tabs slow and i have 2 tabs open when I'm on it. Is there any way to improve its speed?

[@HPSupport]

+Candy Cane Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@breaktaker44]

when i do a scan check it gives me a message saying skipped one item due to exclusion or network scan setting but i don't have any exclusion so how do i get to my network scaning settings and unable the the setting thats keeping it from scanning that particular item?

[@HPSupport]

+BreakTaker Please follow the guidelines under this document to fix this issue: bit.ly/2B0Sdxr

[@brandonfarfan1978]

👍

[@computergyaan2]

Please tell me How to update bios of HP pavilion notebook using USB. there is operating system corrupted Due to bios damaged.

[@HPSupport]

+Ashish servicepoint Please refer to the instructions in this document to know about updating the bios: hp.care/2nRfhD5

[@cutoutcreator]

In my hp laptop , when I use Microsoft defender antivirus (offline scan) ,it gets restarts and goes to startup menu. What will I do to fix them .

[@monke7325]

My hp beats audio laptop keeps loading slow and when I take it out the charger it runs out fast, I also keep getting popups of a java oculus update, please if you have answers help me

[@HPSupport]

+Amanbir Singh Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@amieloudaway4938]

Help yesterday im setting my new hp wireless printer and im having a problem doing it it says in my laptop that there's a problem.so i decided to search the hp customer care and end up in an virtual assistant that says need to call them so i called them and talked to someone with Indian accent.he asked me to download something then stupidly i followed all his instructions then shocked to see that he took over my laptop he access all my filesystems etc..then ask me to pay $$ if i want technical team to fix the problem..i said no i dont have money etc..the problem is does he still have access to my laptop ?does he get all my important information ?

[@HPSupport]

+amielou daway HP will never call customers and demand money. Also once the remote session is disconnected, the access to your computer is terminated and your data would not be accessible.

[@yasserajam3962]

I have a hp477dw + 5 Laptops how send scan to laptop I can't see the Laptops ?

[@HPSupport]

+yasser ajam thanks for reaching out! I understand that you are experiencing an issue in scanning to your computer. I'll do my best to assist you. Please refer to the instructions under this document to fix this issue: bitly.com/2LfbgYh Let us know how it goes.

[@valdochi]

I want to run windows defender offline scan but after i click yes the info about restarting laptop its not pop out i dunno :( my laptop is hp pavilion gaming 15

[@HPSupport]

+Focussite 2 Please refer this document to know about using Windows Defender: hp.care/2rV0Kdx

[@valdochi]

@@HPSupport the whole description i can do cause in my laptop there is no.im in windows 10 btw

[@joshuamenard699]

How do you find out if someone is tethering or mirroring your internet browsing online as for example, a ruthless uneducated wantabe next door neighbor....I need help in this issue. Any feedback will be much appreciated.

[@pvtdonny5691]

There is a thing called Tron script. its a pretty powerful script. i used it to get rid of a virus. it took me about 4 hours but honestly it was worth it. have a look on youtube about it :)

[@paytondinh4607]

Need help. My computer had an error message and says it needs to restart but when I restart it, it’s stuck loading for hours and will just stay there loading for hours. I think I may have a virus.

[@HPSupport]

+Payton Dinh This document provides possible solutions to many common computer start-up issues. Follow the instructions in this document step-by-step to help isolate the problem and find the most appropriate help: hp.care/2oFlOWC

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue in scanning your computer for viruses. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3WWROlb Binu_HP Social Media Tech Support

[@keyrakun5602]

When I quick scanned it says no threats detected should my laptop be fine? And what if there are threats found when I do a full scan?

[@HPSupport]

+Pulixe This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: hp.care/2rJ7VVq

[@mztahhan]

use kaspersky security cloud its very good

[@blackmagic3d816]

I set my laptop to automatically windows update to secure my hp laptop for best security but i got a virus from windows and my laptop got formated in those update battery not working now backup windows file deleted now i what i do i don't know i searched some tutorials for this but nothing work please help

[@HPSupport]

+BlackMagic 3D This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections: hp.care/2rJ7VVq

[@rosebloze6829]

My laptop I just bought is slow hhow can I make it faster ?

[@HPSupport]

+Rose Bloze Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@rosebloze6829]

@@HPSupport it updated automatically ,it’s better now But sometimes when turning it off ,it goes off before i could press save open app/doc or cancel (doesn’t happen often )

[@kingofteen7275]

Is Microsoft safety scanner safe? Or kaspersky security cloud safe?

[@HPSupport]

+Kingofteen This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: hp.care/2rJ7VVq

[@mgopinath5038]

How to re- activitie virus & threat protection

[@HPSupport]

+M Gopinath thanks for reaching out! I understand that you need to know about activating anti virus software. I'll do my best to assist you. Please refer this document to know about activating antivirus software: hp.care/2rJ7VVq Let us know how it goes.

[@zentro3221]

Help I think I have a virus random thing like COM Surrogate and google crash handler and more google ones and there is also

[@zentro3221]

Please respond

[@HPSupport]

+Zentro This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: hp.care/2rJ7VVq

[@teddyted5834]

My HP laptop keeps removing all my documents when I am working. So if I have a word document or Google open- it automatically goes away away and then I have to open the documents again. All my work suddenly goes away and there is only screen.

[@HPSupport]

+teddy ted Windows Security helps protect your computer against pop-ups, slow performance, and security threats caused by viruses and spyware. Malware can infect your computer without your knowledge. It might install itself from an email message, when you connect to the internet, or when you install certain applications using a USB flash drive or other removable media. This document explains how to scan for and remove malicious software using Windows Security: bit.ly/3BOBhEZ

[@NazranaStudioOnlySad]

Anytime anyway anywhere hang problem for windows 10

[@HPSupport]

+Nazrana studio only sad song uploaded Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@NazranaStudioOnlySad]

@@HPSupport thank you sir

[@infoathish3824]

Will Window security (full scan) ,Scans all the files thoroughly and can i trust full scan?

[@HPSupport]

+Info Athish Yes. You can scan your computer for malware using Windows security as shown in the video.

[@infoathish3824]

@@HPSupport Thank You 😌

[@10_10sei]

Help me Everytime I open any Brower I have (chrome Firefox and opera it lags every second) please help me😭😭😭 It suddenly just lags today I woke up with me experiencing it I didn't even download any suspicious files

[@HPSupport]

+Dom Porcalla Please perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@jasilaanooopjanvi4614]

pls reply my HP elite 2 lap viruse come how to remove that viruse

[@HPSupport]

+Jasilaanoop janvi Please refer to the instructions under this document to fix this issue: bit.ly/3h1544H

[@satorlinoaparicio]

my hp how to active microsft office 2019

[@HPSupport]

+Satorlino Aparicio Please refer this document to know about activating Microsoft Office: bit.ly/33HECqB

[@wang-nb1fw]

When I scanned, it said no threats detected, but my window laptop 10 keeps telling me I have a virus, the window pop ups keep telling me, I also download a virus scanner called Total AV because idk, and it says I have like 4 virus’ What do I do, please help :,(

[@wang-nb1fw]

Is it fake? Or is it real because I’m scared my laptop will get hacked

[@HPSupport]

+emrlri This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: hp.care/2rJ7VVq

[@xJoww]

i cant typing in search box, pls help me

[@HPSupport]

+ORI GAMING OFFICIALPlease perform updates via Windows and HP Support Assistant as mentioned below to fix this issue: Step 1 Windows Updates - 1) In the search box, type and open Windows Updates. 2) Check for updates. 3) If the updates are available, click on install and restart the computer. Step 2 HP Support Assistant Updates - 1) In the search box, type and open HP Support Assistant. 2) Check for updates. 3) If the updates are available, click on install and restart the computer.

[@RaviTeja-hb7nd]

Is any antivirus required for laptop ... necessary

[@HPSupport]

+Ravi Teja Please refer this document to know about installing anti virus software: bit.ly/2ldD6Gd

[@RaviTeja-hb7nd]

@@HPSupport I am asking that I have hp windows 10 ... windows defender also ...so is there any need for another antivirus ... please give me correct review

[@monkey_cazzy8087]

Hello what happens to your computer if there is a viruses please i am scard

[@HPSupport]

+Aestheticalan Hi This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: hp.care/2rJ7VVq

[@mango2973]

Do you think I’m ok if I quick scanned and there is no threats

[@HPSupport]

+Yes. Your system is running absolutely fine.

[@joshuamenard699]

you cant take there word for that.

[@pushkarwani5066]

I had new hp laptop is restarting automatically when I had download one game

[@HPSupport]

+Pushkar Wani This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: bit.ly/327xV0h

[@d9avoo]

how d o i turn off virus protection

[@HPSupport]

+853Pointers Select Start > Settings > Update & Security > Windows Security > Virus & threat protection > Manage settings (or Virus & threat protection settings in previous versions of Windows 10). Switch Real-time protection to Off.

[@katiex_q4037]

help me because i have a windows virus and it won't let me do anything

[@HPSupport]

+Lemon Juice thanks for reaching out! I understand that you are experiencing an issue with virus on your computer. I'll do my best to assist you. This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower. hp.care/2rfNm6r Let us know how it goes.

[@katiex_q4037]

HP Support thank you for reaching back, i found out i was being dumb and that all i had to do was restart it. thank you

[@2k_SOLAR]

Thanks but everytime i try to download something it says virus failed and in my regdristy editor i dont see the folder i need

[@HPSupport]

+YoungDaime Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3BOBhEZ

[@KaranSingh-nt6wc]

Sir how to turn off antivirus protection in hp laptop

[@HPSupport]

+Karan Singh By default, Windows Security is turned on. If you install another antivirus app, Windows Security automatically turns off. If you uninstall the other app, Windows Security turns on automatically. Please refer this document for complete for complete information: bit.ly/3gTFFvq

[@SquirtingPepsi]

My full estimated scan time is 14 hours lmao, see you tomorrow peeps

[@HPSupport]

+Squirting Can of Pepsi Please refer to the instructions under this document to fix this issue: support.hp.com/in-en/document/c03327592

[@dexterghachi903]

my computer gets virus when install something

[@HPSupport]

+dexter ghachi This document explains how to scan for and remove malicious software using Windows Security: bit.ly/3BOBhEZ

[@dexterghachi903]

@@HPSupport if i turned on browser control my computer dont get any virus?

[@marinoanims9235]

Im here cuz Im just worried that I might have one

[@HPSupport]

+DatBoiAnims This document explains viruses and malware, provides instructions for removing viruses and malware, and offers suggestions for preventing future infections. There are thousands of viruses, software programs, and security threats that can harm your Windows computer, allow private information to be accessed by others, or make the computer perform slower: bit.ly/3w8C8yo