Garage Door Opener Doesn't Work: Wall Control Troubleshooting

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This video shows how to diagnose why the wall control for your garage door opener isn’t working and what to do about it. Here’s an overview of the flow of the troubleshooting. If you find the problem at any of these steps, you can skip the rest.
1. Check for power.
2. Check the wiring between the wall control and the garage door opener motor.
3. Check the wiring in the wall. How you check it depends on the kind of wall control your garage door opener has.
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Check for power
1. Check the LED light or electronic display on the wall control. If the wall control LED light is lit or the electronic display works, the wall control and garage door opener motor unit have power. Skip to the next section, “Check the wiring between the wall control and motor.”
2. If the light or display is off, check the garage door opener’s motor unit for power by pressing the Learn button on the motor unit.
If the light on the motor unit comes on, the unit has power. Skip to the next section, “Check the wiring between the wall control and motor.”
If the light on the motor unit doesn’t come, reset the house circuit breaker for the garage door opener electrical outlet.
3. If resetting the circuit breaker doesn’t solve the problem, test the outlet by plugging in a lamp or small appliance.
If the electrical outlet works, replace the garage door opener logic board. We have a video that shows how.
If the outlet doesn’t work, have an electrician repair it.
Check the wiring between the wall control and motor
If the wall control has power or pressing the Learn button in the previous section showed that the motor unit has power, the next step is to check the wiring between the wall control and the motor unit:
• Make sure the wall control wires securely connect to the motor unit. The all-white wire connects to the white terminal and the white wire with the red stripe connects to the red terminal.
• Check the wires connected to the wall control. Reconnect any loose wires.
• If you can see the path of wires between the motor unit and wall control, look for any visible damage and repair any damage you find.
Check the wiring in the wall
If the connections are secure, and the visible wiring is intact, the next step is to test the wiring you can’t see. How you test it depends on whether your wall control has an LED light or a digital display.
Test the wiring of an LED wall control
This test is for wall control with a single LED light. If your garage door opener has another type of wall control, skip to the next section.
To test this wall control, remove it from the wall and disconnect the wires on the back. Touch the bare ends of the wall control wire together to see if the garage door moves.
If the door moves, the wiring is okay, because the motor unit sensed the wiring connection. In that case, replace the wall control. We have a video that shows how.
• Replacing the Wall Con...
If the door didn't move when you touched the bare ends of the wall control wires, it’s likely there’s a wiring problem. Follow these steps to check the wiring:
1. Disconnect the wires from the motor unit.
2. Cut a 3-inch strand of insulated wire to use as a jumper wire and strip 1/2-inches of insulation off each end.
3. Insert the jumper wire into the wall control terminals on the motor unit to see if the garage door moves.
If the garage door works with the jumper wire, there’s a break somewhere in the wall control wiring. Replace the wires.
If the jumper wire didn’t work, you’ve ruled out everything but the logic board. Watch our video that shows how to replace the logic board.
• Replacing the Logic Bo...
Test other types of wall controls
This test is for wall controls with a digital display.
1. Pull the wall control off the wall and disconnect the wires from the back.
2. Disconnect the wall control wires from the motor unit.
3. Cut a section of insulated 2-strand wire about a foot long and then strip about 1/2-inch of insulation from each end.
4. Use the 2-strand wire to connect the red and white terminals on the wall control to the corresponding terminals on the motor unit, connecting the all-white wire to the white terminal and the white wire with the red stripe to the red terminal.
If the wall control lights up and works, the wall control is okay and the problem is the wiring. Replace the wiring between the motor unit and the wall control.
If the wall control doesn't light up and work properly, either the wall control or the logic board in the garage door opener is defective. Diagnosing this type of wall control is more complicated than the single LED type. To know for sure what the problem is, you may want to have a service technician check the garage door opener.

[@juliacraig7355]

I tested my wall control using short wires going directly to the opener. That worked. When I put it back on the wall I noticed that I had not made a good connection previously. I had not fully stripped the insulation off of one of the wires. Thanks, your troubleshooting video was great.

[@curtiscook8130]

I watch a lot of videos to fix things, you did a very good job. Your tutorial gave me the direction to successfully fix the problem. Just a loose wire. Thank you very much!

[@searspartsdirect]

We appreciate the positive feedback. Thanks for letting us know what you found. We're glad to hear you got the problem fixed.

[@ronnythai6703]

Thanks for making this video! Felt awesome realizing that the plug got loose so I plugged it right up and the wall control powered up immediately! But all in all, very informational video, Mr. Wayne!

[@searspartsdirect]

Thanks for letting us know what you found. We're glad to hear that you got the problem fixed.

[@tbienvvv]

Best video ever on troubleshooting wall controller

[@billrogers6863]

After spending an hour our two on this I had worked out in my head how to test the door control panel. But you confirmed my thoughts on what to do next to diagnose the problem. I wonder where you are job-wise 7 years later in aftermath of Sears wind-down. Well done!!

[@russellhamm]

Excellent video. Got my issue figured out very quickly with this.

[@laurieeccleston5384]

Absolutely what we needed to diagnose our problem. Perfect explanation. Thanks a ton.

[@thegimhae]

Wow he is so good. Thank you Sir. and Sears!

[@searspartsdirect]

Thanks for the feedback. We're glad you liked the video.

[@facts1968]

Great troubleshooting steps. Helped a lot! Issue resolved.

[@andrewwaters499]

Thank you, what a great video! In my case, it was the GFI outlet needing to hit the reset button on the outlet.

[@searspartsdirect]

Thanks for letting us know what you found. We're glad to hear that you got the problem resolved.

[@turtle8534]

You helped solve the problem! Thank you

[@tonymasone]

Thanks for the help! Walked through the video’s recommended troubleshooting steps. Turns out it was just my Model 041A7928-3 switch gone bad.

[@owocongo]

you save me some dollars now, i follow your instruction and works. Thanks so much

[@brianmcmahan5802]

Fantastic video. Thanks to you I discovered that the wiring is defective. You saved me some $$.

[@ronrafalzik3299]

Thanks, you just saved me $80.00!!

[@malbecorganic]

I have a wall control, the fancy LCD display, that will stop responding about one out of three or four times I walk into the garage and want to open the door. I know it has power, but fails to sense motion, or respond to the switch at the top to actuate the door. I've sometimes taken the cover off and touched the switches with both hands and it sometimes will wake up. Once I use a remote to move the door, the wall switch 'wakes' up and will respond normally. So it is very intermittent. I now have removed it from the wall and have tightened the wires at the terminals. The wires appear fine, they were the existing wires for the previous system, and that system never failed to actuate. I loved the video, it really has been a help. Crossing my fingers that the tightened connection works well.

[@searspartsdirect]

Let us know if tightening the wires doesn't fix the problem, and we'll see if we can help figure it out.

[@sohmal3]

Great video. The guy is amazing...

[@Mgezee]

After watching your video, I was to reset my electrical outlet and get my garage door working again. Thanks a lot.

[@searspartsdirect]

Thanks for letting us know what you found. We're glad to hear that our video helped.

[@sm80684]

Thank You!!! you saved me a long shot and hassle

[@joejesus9902]

Very helpful. This man should run for president

[@SpacemanGuitar]

This guy is awesome

[@rmjryost]

Concur. Best troubleshooting video i've seen.

[@searspartsdirect]

We're glad to hear that you liked the troubleshooting video.

[@carlosyepez4798]

Thanks this video helped me fix my issue 😊

[@anobleend]

Top tier video thank you for it

[@baainspectionsllchomeinspe5474]

Hey guys. Just a heads up... The electrical panel in the video was recalled. That type of Sylvania panel is known to catch fire. I know it's been 7 years. I hope it was replaced before it failed. Keep up the great work! joe

[@christopherjacob6406]

Thanks you save me time

[@arminbigvand2104]

Very helpful thanks 👍

[@fjvaldes]

Great tutorial. The jumper option i believe doesn’t work due to that the LiftMaster Model 882LM Multi-Function Control Panel is Security+2.0. There’s a paragraph about it in the installation instructions under “Wiring Research”. Connecting directly to the opener doesn’t work because the the openers enabled with Security+ 2.0 (MyQ and AssureLink models from LiftMaster, Chamberlain and Sears) can’t be triggered with a toggle. They must use the encrypted serial protocol supported by remotes like the 882LM.

[@brandonrennie3886]

I know this is an old comment but thank you, I was wondering why the multimeter was giving a tone on the wires but touching them didn’t open it. Replacing the wall mount!

[@jeffs2225]

Ive been looking for a wire diagram or trouble shooting FLOW CHART for a couple of days, pissed off beyond all measures because GOOGLE cant locate one, like either the industry is full of "specialists" that throws parts at problems to eliminate them one by one or the industry is afraid people will fix things on their own when given the correct information. Well, I tend to think there is equal measure of both. I have used this guys diagnostics in the past fix two different washing machines, you are a great trouble shooter and worth your wages all day long. My problem was after replacing a tension springs and the limiter switch the "WALL MOUNT" (really, wall mount? Isnt it a "Touch Pad") was flashing non stop rapidly. I had added a LED light to the flood light circuit and wasnt sure if I had damaged the Circuit Board but couldnt verify. The hand held remotes all worked, but the WALL MOUNT didnt move the garage door up or down. Taking the wall mount down and looking at crossing the wires together made the door open and close. Good so far, but while moving the mount in my hand the door would all of a sudden start to operate, WTF? SO, I banged on the back of of the WALL MOUNT and it would start to function again. I took the backing plate off of the WALL MOUNT and looked at the circuit board and sure enough there was a burned contact on the WHITE wire. I disconnected power, and then I was able to drop a small amount of solder on the contact and firmed it up and reconnected the mount to the wall and plugged in the Garage Opener. and all is well 30 minutes later. I am going to post this video to my FB as the BEST GARAGE DOOR OPENER DIAGNOSTIC VIDEO EVER!

[@franklinn7532]

i have the same problen and can not not fine an vidio troubel shouting the 3 remoc3ed push booton frank.

[@littlecajun2241]

Thank you 🙂

[@johnmccarthy9607]

A how-to Masterpiece!

[@vicm6561]

Thanks for the help was a loose wire

[@skyy2240]

Thanks so much. I just fixed the wall button myself because DR Horton building manager is taking their sweet ass time to come fix it.

[@The123deserteagle]

Thank you! Loose wire connection on motor!😎

[@nizamoff5665]

thank you. just fixed it

[@silvercloud159]

I miss Sears 😕

[@sungchulyuk3066]

I want to connect a smart relay switch with craft man garage door opener. How can I do that? Two output cables from the relay what are connect with them?

[@JustinCrediblename]

I have a 1/3rd horsepower craftsman garage door opener built 37 years ago powering my 16' garage door. It's finally giving out. my craftsman wrenches and socket wrench have been real troopers. can't say good enough things about craftsman. my next garage door opener will be a craftsman.

[@xzx8614]

I did exactly what u did and the fix was a new logic board. Got the new logic board in and reprogram everything needed but the wall control still same issue.

[@saulnavarrete9126]

Question, I have a Sears craftsman 3/4 hp motor that came with a smart wall button which has an LCD screen along with a motion detector among other things and it sends all the commands using an 18/2 conductor. The lLCD wall box got damaged so I wanted to use a basic doorbell button ( off course without the light). Would it work for basic open/ close operation or does it have to be the same type? I don’t want to replace wall box as I will be buying new unit latter on. Thank you.

[@thejake8099]

Wayne.....thank you

[@user-xu9yv7fq5t]

Is it okay and safe to add a 2nd wall control unit? If so, is it as simple as tapping into the terminals on the motor unit?

[@thomaslinton1001]

ADD. The problem may be that the plastic foam that acts as the "spring" for the wall control buttons has died. The inevitable failure of $.0001 of plastic kills the entire wall control.

[@brandonrennie3886]

I have the model that’s more complicated (and discontinued now) Touching a multimeter with a tone to each wire screw on the back of the wall mount, then pressing the open button should give a tone right?

[@Conald_isAfalseProphet]

It appears mine is the logic board but I don't see a link to click for that. Also, what would the part number be for the logic board that fits my 3/4 hp Craftsman opener? Where or how would I find that board info to be sure and order the right one?

[@carolgrow8212]

Best video

[@hailongyu8942]

Very logical

[@kennytaff1089]

Even after I reset my vacation/lock button on my wall remote it still will start to blink again. Sometimes it resets but when I open or close the garage door the vacation/lock button will still go back on. What causes this issue?

[@ju7a]

Great Video. I have Liftmaster 2280 that does not open. The light button on the control penal turns the motor on-- just noise-- but the door does not move. Any idea?

[@searspartsdirect]

Make sure that the garage door isn't locked shut. Pull the emergency release rope to release the garage door from the trolley and see if the garage door moves freely up and down on its tracks. Follow the troubleshooting steps in this article/video if needed: www.searspartsdirect.com/diy/article/garage-door-wont-move-motor-and-travel-troubleshooting-video . We hope these tips help. If you need further assistance, let us know.

[@ScottLundy-lh6mv]

The wall control on my Craftsman model 139.54930 doesn't work. Trouble code is 1 up arrow and 3 down arrows. Checked wiring, did the jumper test procedure, still no operation, same 1 up 3 down arrows. Replaced the logic board with a new one, same thing. Don't know what else I can do.

[@robertog9843]

Would connecting the wires cause the motor to work in reverse. Closing instead of opening. The reason I ask it’s because the sensors should stop the door from closing and opening up again when it senses an obstruction. In my case it does the opposite, the sensor stops the door from opening and closes when it detects and obstruction.

[@searspartsdirect]

Let us know the model number of your garage door opener so we can see the type of control it has. Also, give us more details about how the problem started. A miss-wired wall control won't cause the garage door opener to run in the opposite direction as intended in many garage door opener models. Connecting wires to the logic board or motor incorrectly could cause the motor to run in the reverse direction in some models.

[@joelsch8627]

my wall button normally is lit. it is now not lit and the push button does not open or close the door. however, the remote opener does open and close the door. do i assume my wiring from the opener to the button is broken somewhere? thx

[@searspartsdirect]

A wiring failure between the garage door opener motor unit and the wall control could prevent the wall control from working. Check the wiring as described at 1:04 in the video. Reconnect any loose wires and repair or replace any broken wires. If the wiring is okay, then you may need to replace the wall control.

[@tomkelly1221]

Have an older craftsman unit 1/2 hp . I can't get the unit to accept any codes. Tried clearing all codes, locking out the unit from the wall mount and then unlocking; nothing works. Replaced logic board on unit and still can't get new codes. Can the board on the wall mount cause this?

[@J155P]

I dont understand how I can jump the switch at the wall and see a change in voltage at the opener terminal block but still no movement (unless there is an issue with the board ) Some people are saying it has to be a multi function opener for it to work? What does that have to do with anything if Im sending 12v back tk the opener? Thanks

[@brewcrewfan44]

I lost power recently and had to manually open the door by pulling the cord. I thought i reset it because the two remote controls along with the keypad work to open and close but the wall button inside the garage was flashing and hasn't worked. I did something where it's no longer flashing but it still won't open.

[@robster361]

I need help. App works, outside code unit works. The wall panel has light and says PRESS PUSH BAR TO ACTIVATE CONTROL. I push, nothing happens. Checked the voltage on the wiring, it's good. Tried the new wire test close to the garage unit opener. Nothing. Not sure what to do anymore. Any suggestions

[@alive-awake]

My garage door only goes down a little ways and then back up flashing light ten times. little yellow light above purple square button flashes I believe 4 times after that. Both sensors green and yellow are lit up near the floor solid. A technician came out and wanted to charge me $195 to adjust and replace the sensors. Said the sensors cost $150. That's not what my research shows they cost. I declined. Is this standard sensor replacement?

[@searspartsdirect]

The sensors may be defective but that code could also be caused by sensor wiring problems. We recommend that you follow the troubleshooting steps shown in this video/article to check sensor wiring: www.searspartsdirect.com/diy/article/garage-door-wont-close-safety-sensor-troubleshooting-video-lights-blink-10-times If the wiring is okay and the sensors don't work when connected with short wire directly at the motor unit as shown in that video, then you'll likely need to replace the sensors. If you replace the sensors and the garage door opener behaves the same, then you'll likely need to replace the logic board in the motor unit. We hope this information helps. If you need more assistance, let us know.

[@Digerati-Zone]

I have a chain drive opener when I push wall control I get a beep noise and a yellow light on back of opener I checked the eyes seems like they re functioning any ideas?

[@searspartsdirect]

If your garage door opener had a backup battery, the motor won’t run with a drained battery and lack of power from the electrical outlet. Check the electrical outlet for the garage door opener to make sure it’s working. If your garage door opener doesn’t have a backup battery, then a failed logic board may be causing the problem.

[@nvkulk]

My wall controller led light doesn't work when installed on the wall. It still opens and closes and activated the lights on the main overhead unit When I hook up the wall control pad to the overhead unit using higher gauge wires the led bulbs lights on control pad and all works well? Could it be the existing wiring is faulty?

[@searspartsdirect]

According to your symptoms, the wiring between the wall control and the motor unit is likely the problem. Replace the wiring between the motor unit and the wall control and the wall control LED should work.

[@Liftmaster-sw2zy]

Actually if it’s a single LED on the wall control and it’s not on, but it still functions as it should, that just means the wires connected to the wall button are backwards

[@johnlee5223]

when I use wall switch garage opener it doesn't work. learn light back on motor is working. also when I use remote control opener it also work. could you please how to fix wall switch garage opener ? thanks

[@searspartsdirect]

Check the wiring between the wall control and the motor unit as shown at 1:00 in the video. If the wiring is okay, then you’ll likely need to replace the wall control.

[@anthonypoole6901]

We'll this stepped all the way around the problem.I'm having.. my wall button is a doorbell switch. My door opener will work from the controls on the opener. It won't work from the button or the remote..

[@searspartsdirect]

To troubleshoot the doorbell switch, check the wiring as shown at :58 in the video. If the wiring is okay, disconnect the wires from the doorbell switch and briefly touch the bare ends of the wires together to simulate the doorbell button being pressed. If the garage door opener works when you briefly press the bare ends of the doorbell switch wires together, then the doorbell switch is broken. Replace the doorbell switch. Here’s a link for the replacement doorbell switch: www.searspartsdirect.com/part-number/41A4166/0009/139.html If the garage door opener doesn’t start when you briefly touch the doorbell switch wire ends together, connect short strands of wire to the motor unit wall control connections and touch the bare ends of the short wire strands together. If the garage door opener doesn’t work then you’ll likely need to replace the logic board because the logic board isn’t detecting the wall control signal. If the garage door opener works when touching the short wire strand ends together, replace the wiring between the garage door opener and the wall control because a break in the wall control wiring is preventing the wall control from working. If you fix the wall control and can’t program remote, follow the steps in this video to troubleshoot the remote: www.searspartsdirect.com/article/garage-door-opener-remotes-wont-work-video.html We hope these troubleshooting tips help. If you need more assistance, post additional details and let us know the model number of your garage door opener.

[@jaimechristianio8984]

While trying to add a second light in my garage had some power issues.this made my garage door light go on and off and unit clicked numerous times.unplugged garage door opener.now wall unit is blinking and the nothing works on wall unit.garage door only works with remotes and keyless entry. I tried holding button to make it stop blinking. Seems like in vacation mode but wall unit is actually suppose to work in vacation mode.and the remotes are working....any ideas how to get wall unit to stop blinking and actually work the garage door and lights.also the feature that senses movement in garage and turns on lights is not working anymore either.any ideas?😕

[@searspartsdirect]

Let us know the model number of your garage door opener and the type of wall control that you have. The model number is on the motor unit. You'll typically find it under a light cover. We'll try to provide some advice and troubleshooting once we get that model number.

[@jamessarconi3569]

my garage door will only open with the remotes, the keypad outside and the wifi app. Cannot get the Led controlled push bar to do anything. Only installed by Sears in April and suddenly it says push control bar to open check owners manual for setup. if I close the door from the wifi app, the door beeps (approx dozen times) and the lights flash on the motor. Any ideas what the problem is. there is power to the smart control panel. Oh, and if I hold down the bar on the smart control panel, nothing happens

[@searspartsdirect]

Check the wall unit for loose wiring. Use the instructions in your owner’s manual as a guide for checking the wiring. If you don’t have the manual, you can likely find an online copy of the manual here: www.searspartsdirect.com/partsdirect/user-manuals. Reconnect any loose wires between the wall control and the motor unit. If the wall control wiring is okay, press the wall control activation bar to synchronize the wall control with the logic board. You may have to press the bar up to 3 times to synchronize the wall control with the logic board. When you try to close the door with the WiFi app and the lights flash on the motor unit, check the number of flashes and refer to your owner’s manual for troubleshooting tips. The logic board may detect a problem and may be signaling an error code by flashing the motor unit lights in a pattern. If these general tips don’t help, let us know the model number of your garage door opener and we’ll try to provide some additional troubleshooting tips to resolve your wall control problem.

[@billharmon7871]

My doorbell type bottom appears to be in vacation mode. That is it is blinking. To take it off vacation mode I tried holding the button in for 3 seconds (still blinked) then ten seconds (still blinked) then thirty seconds (still blinked) , My question is, how do I get it off vacation mode ?? Thanks much

[@searspartsdirect]

Unplug the garage door opener motor unit from its electrical outlet for 1 minute to reset the logic board and then plug the power cord back in. The doorbell light may stop blinking and the garage door opener may work normally. If that tactic doesn't fix the problem, let us know the model number of your garage door opener and well try to help you further.

[@deloreshuff5549]

My wall control has an off or auto switch on the side of the control. What does this do?

[@searspartsdirect]

That switch may control the garage door opener light. Let us know the model number of your garage door opener and we’ll check it out.

[@TarekFaham]

Thank you so much for this awesome video. I have a question, is it safe to short the wires as indicated in the video for all similar units? We have carftsman 1/2HP and it looks similar to that one show in the video. I want to test the unit to open/close the unit by shorting the connectors using a wire as explained. Is this always safe to do? Because we have Digital Ants Bluetooth device that needs to be connected to the wire inserts of the motor unit shown in the video. Is this compatible with the unit?

[@searspartsdirect]

No. That troubleshooting tip doesn’t work for all wall control devices. Shorting the wall control wires together only works for checking wiring on garage door openers that use basic wall controls like the ones shown 2:06 in the video. If your garage door opener uses a digital wall control or a wall control that’s different than the one shown at 2:06 in the video, follow the steps shown at 3:41 in the video to check the wall control wiring. If the wall control doesn’t work when connected to the motor unit with short wires as shown in that troubleshooting, then you’ll likely need to replace wall control. If you replace the wall control and it still doesn’t work, then you may need to replace the logic board in the garage door opener’s motor unit.

[@TarekFaham]

@@searspartsdirect is it always ok to short the connectors at the back of the motor unit as described in the video? There are some third party add-ons devices that require to be connected directly to such connectors which will simulate the push of the button of the wall control unit.

[@AG-gh2br]

I have to press the wall button over and over again and eventually the door will open. I put new batteries in my remote openers and they will still don't work. I was told that the sensor inside the garage door opener could possibly be burnt out. Does that sound right?

[@searspartsdirect]

The sensor on the logic board inside the garage door opener motor unit could be causing the problems that you’re describing, but other issues could also cause the same problems. We recommend that you check the wiring between the wall control and the motor unit as shown beginning at :58 in the above video. Bad wires could be preventing the wall control from working properly. Also, to find out what’s wrong with the remotes, we recommend that you follow the tips in our remote troubleshooting at www.searspartsdirect.com/article/garage-door-opener-remotes-wont-work-video.html.

[@rayr4320]

Couldnt ask for a better video. I still buy my Sh$% from Sears

[@illusionaryrey4901]

on the belt drive what if it blinks up 3 times and down 2 what does that mean?

[@searspartsdirect]

That code typically indicates that the control isn't detecting door movement.

[@88bkeith]

When I use the wall control my light blinks three times, then my car receivers quit working. Re-program car receivers. They will work as long as I don’t use the wall transmitter.

[@searspartsdirect]

The 3 blinks when you try to use the wall control indicates that the logic board detects that the wall control is bad or the wall control wires are shorted. Follow the troubleshooting steps in your owner’s manual to determine whether the wall control is bad or the wall control wires are shorted. If you can’t find your manual, you can use the manual on this webpage: www.searspartsdirect.com/partsdirect/user-manuals/13953925ds-craftsman-parts-manual. The troubleshooting for the 3-blink code is on page 34 of the online manual.

[@montazmeahii6029]

My garage door opens if I push the button on the motor. It opens when I push the wireless remote that I carry in my pocket. The wall mount doesn't work. I disconnected the wall mount and shorted the wires: nothing happens. I climbed up to the motor and removed the left-most red and white wires, then inserted some new Cat-5e (telephone/data wire) into the red/white, then shorted them out on the other end, twisting the bare wire together: The up arrow flashes once, then the down arrow flashes three times. The video says at 1:40 that it's a wall control wire failure or a defective wall control. How can it be a defective wall control or defective wiring when I'm using a 2-inch piece of wire at the motor?

[@searspartsdirect]

Shorting the wall control wires together using short pieces of wire connected to the motor unit works for testing some types of simple wall controls that have a single LED light. That test won’t work for all wall controls. Try connecting the wall control to the motor unit using short strands of wire. If the wall control works properly when connected to the motor unit using short wire strands then you'll need to repair or replace the existing wall control wiring. If the wall control doesn't work when connected to the motor unit using the short wire strands then you’ll likely need to replace the wall control because it isn’t sending accurate signals to the motor unit. If you replace the wall control and the problem continues, you’ll likely need to replace the logic board in the garage door opener motor unit. We hope these troubleshooting tips help. If you need more assistance, give us an update of symptoms based on the above advice and let us know the model number of your garage door opener and the type of wall control that it uses.

[@montazmeahii6029]

Sears PartsDirect thanks for the quick response. I’ll try disconnecting the wall mount from the wall and using shorter wires to connect to the motor.

[@montazmeahii6029]

No luck. Connecting the wall mount directly to the motor (with 6 inches of wire) make the wall mount display light up, but it won't open the door. Pressing the button on the motor makes the door open. Pressing the wireless remote makes the door open. Shorting the wires by hand at the motor doesn't make the door open.

[@searspartsdirect]

Because the wall mount display lights up when you connect it to the motor unit using the 6-inch wires, you’ve eliminated the wiring between the wall mount display and the motor unit as a potential failure. If your wall control has a control lock feature that prevents the wall control from opening/closing the door, make sure that the control lock feature is disabled. If the wall control doesn’t have a control lock feature, then the wall control or the logic board has likely failed. If the wall mount has more than one button, then you’ll likely need to replace the wall control. We don’t have technical information to help you test signals from a wall control with more than 1 button. If you replace the wall control and the problem continues, then you’ll likely need to replace the logic board inside the motor unit. We hope this additional information helps. If you need more assistance, send us more details and the model number of your garage door opener (along with the type of wall control it uses).

[@MasterKeyMagic]

what if my key pad and remote don't work but i can't get inside because i have a detached garage

[@cv5820]

Just curious to know - what would happen if I put the wires in reverse into the motor? So red in white and white in red? Only reason I ask is my new motor doesn't have the colour codes so not 100% sure which wire to put in which port. It's an illuminated switch and have 4 ports to put in PB, GND, PE, and 24/36+. Thanks in advance!

[@nytess2]

What guage wire? 14? 16? 18?...20?...22? Can I use speaker wire?

[@hectoraponte7076]

Why don't the learn button doesn't lit when the opener has power?

[@rashmi3658]

what if the light near the learn button is blinking 6 times

[@searspartsdirect]

That code typically indicates that the logic board failed. You'll likely need to replace the logic board to fix that failure. Before replacing the logic board, you can try resetting the board by unplugging the power cord for 2 minutes then plugging the garage door opener back in. Although that tactic only works about 10% of the time to fix this problem, it's worth a shot.

[@bickfota]

At 2:15 if you have one of these wall controllers, click here... Uh Where???? At 3:53 he pulls the wall control that I have off the wall. Would have been Great if he could have shown how to remove the face plate. This is the video I need without breaking the controller.

[@ProfessionalDad]

Mine blinks slow yellow. Touch wires , nothing. Lock is not on. Remote works

[@heyjms1]

Where is the video you recommend at 2:13

[@searspartsdirect]

Here's the link to the video/repair guide that shows how to replace the wall control www.searspartsdirect.com/diy/repair-guide/how-to-replace-a-garage-door-opener-wall-control . If you're looking for a different video, let us know,

[@JamMastaJew]

3:55 "pull the wall control off the wall" HOW??? Mine is not coming the heck off! Is there a tab or something somewhere? Cmon man

[@pumpanickleP]

My car remotes and key pad work but the wall remote doesn’t I have power at the wall control, but it won’t up the door