Servicenow Knowledge Management: A Step-by-Step Guide

[@funfusion8712]

Now I'm your fan ! Thank you !

[@techwithpri]

Haha !! Pleasure is all mine 🤓

[@bhargavky]

Hi Pritham, your videos are easily understandable and very helpful. Keep posting more videos😊.

[@techwithpri]

Thank you so much 😊 Yes.. more videos are coming on the way..😁

[@p3trolhead]

Do you have a video where you explain how to extract KB Usage report. This is to find out the KB Link Rate

[@techwithpri]

Hey 👋 No I dont have it now !!

[@p3trolhead]

@@techwithpri Okay no stress. Thank You!

[@NaveenKumar-zm9ds]

I'm working as a knowledge manager...here there is a module like managed documents in service now...please do a video about knowledge documents

[@techwithpri]

Hey!! Noted...keep watching and keep learning 👍

[@lostrifles]

Is it also possible to archive an article instead of retiring? I understand the is not on the workflow scope but service now gives this option as well? Thank you for the video

[@techwithpri]

Well as of now I dont think I have heard of something, I checked also in internet and could not find and relevant help yet. I will keep checking and let you know if I find anything 🤓

[@ankitabanerjee9313]

👏👏👏👏

[@soumikaibartya]

How can we showcase the list of articles under the respective categories in Knowledge Homepage?

[@techwithpri]

Hey 👋 For that you have to configure in the service portal. You can follow the link from community - www.servicenow.com/community/developer-forum/how-to-add-sub-categories-in-knowledge-management/m-p/2885063

[@swathim5382]

Can you please upload kft in knowledge management

[@techwithpri]

Hi Swathi, Thanks for asking !! Yes I will upload it later, but till the time you can follow this below link to know more about .. KFT. www.servicenow.com/community/knowledge-managers/knowledge-gap-kft-records-update-status-field-auto-close-based/m-p/345689

[@Yrithee]

Hold on a sec... You are showing an article last updated 8 years ago. This shows that such fields as review date and owner are really necessary, as they ensure proper workflow.

[@techwithpri]

Hi, the article which i was showing it was OOB from servicenow itself.