ServiceNow Knowledge Management Process | Knowledge Management ServiceNow Workflow

[@poojasachdeva6314]

amazing explaination with tool using ..hardly find these kind of videos. keep it up sir

[@ChandanDas-dy5df]

It is very helpful for learning Servicenow modules for me.

[@vasu860]

Great Video, thankyou

[@sridevi-jk5gn]

Very helpful sir for beginners

[@kmrajeswari2370]

Nice content thank u

[@ashagajjala6042]

I am following your video's and practicing the same. It's really a great help for me. Can you please make a video on changes that occur on Newyork version to Madrid and Orlando.

[@lovebeats6605]

Sir thanks for your knowledge sharing continuously. Bcos of your videos i gained a lot of knowledge in service now. Can you please post an video on Asset management also please.

[@BasicoServiceNowLearning]

Yes Sure. Thank you very much for appreciating my work :)

[@sridharbabu3841]

Nice video,Job well done

[@BasicoServiceNowLearning]

Thank you very much!

[@dspatnaik1]

Thank you and very useful videos created. I love the way you demonstrate.

[@BasicoServiceNowLearning]

Glad you like them!

[@shivalikagupta3433]

All is good, but i was searching for thorough like your all other artciles. You should have created a knowledge base and a category nd then attached the knowledge article to that category and base. Further all related list and fields can be explained - disable commenting and all checkboxes and also feedback.

[@puneetkasera]

Nicely created video 👍

[@bibhuranjanmohanty2682]

Helpful ✌🏻

[@anonymousbuthumourous949]

Very nicely explained

[@rupalipatil1587]

Thank you explained very well.

[@BasicoServiceNowLearning]

Glad it was helpful! Thank you very much for appreciating my efforts. :)

[@ramachandrareddydondeti7675]

What is the change management and knowledge management life cycle in ServiceNow Could you please provide a valuable answer. Thanks

[@Sritejajeedigunta]

Thanks a lot for the detailed training. You are awesome. Quick question - When a user (Who doesn't have access to Dev/Admin) imports a word document to servicenow to upload a knowledge article, will it go through the same review process by Technical Architect and Technical writer? Or will it get published straight away? And what are the measures followed by organizations to control self upload function by users, to make sure servicenow is not flooded with unnecessary articles or junk?

[@justinlacas7866]

They fall under Knowledge Submissions. Once this gets reviewed by admins, Knowledge Team or SMEs and gets approved then it gets published. Self upload/submissions should not be limited, as everyone should be encouraged to contribute to the knowledge base and process. But you also have to allocate a resource who is capable of monitoring each step mentioned in the video like Submissions, Flagged, Retire/Expiring knowledge articles, etc.

[@Ryuzaki2024]

I have a task now to move knowledge articles, blocks, bases and all related stuff from one production instance into another production instance. I am thinking of capturing these tables individually in update sets and move. My doubt is after committing will the articles be linked to bases and these new bases show up along with the already existing ones when I open the knowledge in self service!! am I missing anything here.

[@rahulanandbhatt9070]

Great bhai❤️❤️❤️

[@BasicoServiceNowLearning]

Thankyou Rahul :)

[@ramachandrareddydondeti7675]

Nice

[@sangamureddikishorenaidu3885]

Do change management videos also

[@Alljobsnotify]

Thank you

[@hv3300]

Great video.Can you please let me know what service now roles I need if I cannot be given sys admin rights to write kb articles? Thanks

[@104sathvikanulu8]

Sir, how to attach a knowledge article for an option in subcategory? Suppose for email option in subcategory then a particular knowledge article should be attached to it. How can we do that

[@parag7114]

could you please upload a video on change management ?

[@BasicoServiceNowLearning]

Yeah Sure :)

[@AnilKumar-zt1zx]

How to post comments in particular knowledge article but there is no option comment fields and feedback fields but it is published articles how to give

[@sasikiran2512]

Please share one video for agent workspace

[@MrPraveenee]

Hi, I want to tag one knowledge article to multiple categories.. can please help with this requirement

[@gouravaggarwal9357]

Thanks a ton . I think OOB Knowledge article doesnt move to retired state after "valid to" date. Can you please confirm ?

[@BasicoServiceNowLearning]

Thank you Gaurav, I have not checked it for OOB knowledge article, basically it totally depends on the retired workflow attached to the knowledge base. But for sure i retired based on valid to date. We have implemented the same in our organization and it is working as required. :)

[@gouravaggarwal9357]

Basico ServiceNow Learning I was checking in my personal instance .. and even after valid to date passed, article was still in published workflow .. not I’m retired workflow..

[@GreeshmaDevara]

🎉

[@ashmiyastephen108]

Can you please make a video on creating data spice and transform map to map the new valid to date from excel to target field of valid to date for knowledge article update ?

[@rupalipatil1587]

Sir please make video on integration with 3rd party other than postman

[@BasicoServiceNowLearning]

Yeah Sure Rupali. In some time i will do the same. Actually we cannot give demo on companies servicenow instance where we are working and for personal dev instance environment setup is bit difficult.

[@rupalipatil1587]

@@BasicoServiceNowLearning ok Thanku sir:)

[@singhushravya]

Hi, How can we restrict couple of articles for end users? Do we use ACL

[@ManojKumar-ub3bu]

can you tell me knowledge managemnt relationship with other ITSM module

[@priyadarshinimadyapgol7323]

How to Migrate Knowledge Articles from Symphony Summit Tool to Servicenow

[@dikshajain171]

Hi, What is the difference between category and kb_category?

[@masthanvalli5068]

its a table of category madam

[@dyutibandaru]

Hos to republish retired KB Article in servicenow

[@jishnujkjayakrishnan]

Sir, I am your old student...I would like to get help on CMDB, I require someone to train me on CMDB in deapth..can you refer someone...I am working in CMDB Profile for 7 months now

[@BasicoServiceNowLearning]

I will ask people, working in CMDB... :)