Setup HP LaserJet M14-M17 or M28-M31 Printer on WiFi - iPhone & iPad | HP Printers | HP Support

[@mynt4033]

This is exactly the kind of thing video format was meant for. No text wall with confusing ambiguous crap

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that you like the video so much! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

[@pflegefachkraft7595]

I didn't get the prompt once returning to smart connect. its listed and says its ready to receive but checking anythink it says that it can't connect to anythink... WHY this struggle for printing... HELP my printer is the cheap but good M15w. I use the public wifi of my dorm

[@chenevan8794]

Struggled with Google instructions four hours this helped a lot

[@HPSupport]

+Chen EVAN Glad to know that the video has helped you fix the issue!!

[@mwoods5594]

This was the best solution when I changed wifi networks with OS operating system! Thank you!

[@HPSupport]

+M Woods I am glad to know that the video has helped you fix the issue.

[@egobomber1]

There is no "HP-Setup" wifi when I try to connect. The links you posted to other people's questions about this (which take us to the "wireless printing center" page) are completely unhelpful and do not resolve this issue. What do we do when the temporary wifi network we're supposed to connect to during setup isn't showing up? It's insane to me that HP makes it so difficult to connect. There is nothing "smart" or easy about any of this.

[@HPSupport]

+egobomber1 Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@jaypzl]

FYI - when changing your router, wifi network name and password, this is the procedure to reconnect your printer. I couldn't find anything in the instruction manuals, online support, virtual agent, etc. that referred to this need. In my case, we changed internet providers so we changed the name of our wifi network. I almost threw my lil' printer against the wall in frustration trying to figure out how to reset / connect to the new wifi network! My printer is the little M15W, and I'm using it on my iMac (24 inch Early 2009) and iPhone 8. Hope this helps somebody! Thanks for making this vid HP!

[@HPSupport]

+jaypzl I am glad to know that the video was useful to you.

[@monicavaccaro4950]

This has video hasn't help me because every time I choose the direct-dh5 on the wifi ask me for a password I entered my internet wifi password doesn't work. I'm getting frustrated. :(

[@HPSupport]

+Monica Harriet Vaccaro I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. Try 12345678.

[@ninodecaro9099]

@@HPSupport You guys should include this in the main video. I think you guys forgot to.

[@thehomme]

@@HPSupport why wouldn't you include this password in the video!!!!!

[@timothyharrington8533]

The 12345678 didn't work for me

[@carolynhaft6647]

@@HPSupport This password is not working for me.

[@climatismos4743]

i cant connect my hp laserjet pro mfp m28a AIRPRINT

[@HPSupport]

+ΒΑΣΙΛΕΙΑΔΗΣ CLIMATISMOS I have checked and found that this printer does not support wireless connection.

[@andreasvasiliadis353]

HP Support yeah actually same model with W (m28w) have WiFi but my model the box indicates that it has airdrop.. how????????????

[@Slimm_Sheedah1]

My HP M14-m17 doesnt print at all! it says im connected, shows that its printing in the cue, makes a noise and prints nothing. It has ink/toner and paper. No error messagesa or anything. The only thing that prints is the page that shows every thing is connected. Very fustrating please help! Yes I am using MAC OS

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! My apologies for the inconvenience, I am here to help! I'd request you to perform a reset on the printer. Kindly do the following: 1) Turn on the printer, if it is not already on. 2) Wait until the printer is idle and silent. 3) With the printer turned on, unplug the power cord from the printer & wall. 4) Press the power button for 30 seconds. 5) Wait for 60 seconds. 6) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 5) Turn on the printer, if it does not automatically turn on. Note: To make sure the power source functions correctly, make sure the printer is plugged into an electrical outlet and not a power strip or surge suppressor. Let me know! Regards, HP Support

[@montanacarole7783]

the printer does not come up as an option under Wi-Fi on my iPhone. What now?

[@HPSupport]

+Montana Carole Please perform the steps mentioned under this document to fix this issue: bit.ly/3b2ujyX

[@montanacarole7783]

@@HPSupport thank you.

[@muhammedhassan133]

Is that also for M15w ?

[@HPSupport]

+Muhammed Hassan You can try the steps mentioned under the video on your printer.

[@siarheik405]

How can I reset password to access the printer wed interface? I tried almost all password that I remember but they were not accepted by printer.

[@HPSupport]

+Siarhei K Please refer page number 39 of the user manual to reset the password: bit.ly/2xxfo1S

[@panidapoonsin3758]

My hp printer does not support air print. Can I use HP smart app and use cable to connect my printer with my ipad air 4

[@HPSupport]

+Panida Poonsin May I know the complete model number of your printer so that we can check the details for you?

[@panidapoonsin3758]

@@HPSupport HP laser jet pro MFP M28a

[@osamab814]

So can i print from my pc using the network or it has to be plugged?

[@HPSupport]

+Ar.OsamaB You can print from your PC using the network.

[@thehomme]

Can the printer be set-up to switch between multiple wifi networks - auto connecting to that available? I want the printer to use a home and work wifi depending on it's location but don't want to have to have to forget the network and set up a new one each time I change location

[@HPSupport]

+thehomme There is no option as such.

[@alexismccormick3329]

What kind of paper should I use

[@HPSupport]

+Alexis Mccormick Please refer section 'Paper handling' from the specification page to know about supported papers: bit.ly/2R0v2bp

[@alexismccormick3329]

Thank you

[@jetboat67]

I don’t see hpsetup... in WiFi on my device. Only direct-ee-hp m29 laser jet.

[@HPSupport]

+Ship Too Shore Please refer this document to setup your wireless printer: bit.ly/2XZ9hxD

[@christianschallermedia]

How can I connect it on my PC (Windows 10)? It doenst work!

[@HPSupport]

+C8 S9 Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@aymenkhoja]

Very helpful. Thank you

[@HPSupport]

+A K I am glad to know that the video has helped you fix the issue.

[@kevinguy9829]

i can't get this to work on my network that is wifi 6 - i cant separate the 2

[@HPSupport]

Hi Kevin, thanks for contacting! I understand that you are experiencing an issue in setting up your printer. I will do my best to assist you. Please refer this document to setup your printer: bit.ly/3uFxl6m Binu - Social Media Tech Support

[@adityajuneja7]

hp set up wifi is not showing up on my Mac

[@HPSupport]

Hi Aditya, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a wireless connection issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3G6kJfM Binu-HP Social Media Tech Support

[@rachelcook558]

when asked to join the HP network WIFI it is asking me for a password. I have no idea

[@HPSupport]

+Rachel Cook I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. Try 12345678.

[@chwalimj]

I want to reset the m15w to new router... how can i do that?

[@HPSupport]

+wali Choudhary This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: support.hp.com/in-en/document/c05987925

[@tblear]

Unable to connect my M15A to WIFI. Wifi blinks but then goes dark after releasing my finger. Help, please

[@HPSupport]

+Trudie Lear Please follow the guidelines under this document to fix this issue: bit.ly/2PPPvjN

[@alexeykulikov2739]

I moved to a different apartment and can’t reconnect.

[@HPSupport]

+Alexey Kulikov I understand that you are experiencing an issue with your printer as there is no connection after router change. I'll do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/33rmqRM Please let us know how it goes.

[@catherinetan1870]

My M15W's attention and ready lights blink when I turn it on. This happened after firmware update. What should I do?

[@HPSupport]

+Catherine Tan thanks for reaching out! I understand that you are experiencing a blinking light issue on your printer. I'll do my best to assist you. The following document describe error conditions with blinking (flashing) lights displayed on the printer control panel, followed by solutions for each error. Find the blinking light pattern that displays on the control panel, and then follow the steps to resolve the issue: bitly.com/2U20gA6 Let us know how it goes.

[@ademos7]

im not getting the HP Setup internet

[@HPSupport]

+Akeem Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@ademos7]

@@HPSupport I already fixed it, thanks though.

[@mudassirbashama3959]

make a video for android phone how to setup wireless connection direct wireless.

[@HPSupport]

+Mudassir Bashama Please refer to this video bitly.com/2jRQxen and document: bitly.com/2I9Pk0J as it may be useful to you.

[@nganaybangs5817]

Is anyone here who knows how to connect an HP DeskJet 3700 All-in-One Printer to a new wifi connection - iPhone?

[@HPSupport]

+mercy obonan I understand that you are experiencing an issue with your printer as there is no connection after router change. I'll do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: support.hp.com/in-en/document/c05987925 Please let us know how it goes.

[@loganmitchell5334]

Can’t believe they put ads on their own tech support video lmao so stingy

[@venividivici4253]

Get Adblock.

[@MartinHomeVideo]

Movie trailers are adverts for movies. Yet you have to watch advert to be able to watch advert. Now that’s ridiculous!!!

[@anastasiospapanthymou9750]

I have successfully connect to a MacBook Air wireless but cant connect to ios ipad/iPhone.There is no Hp setup on Wi-Fi networks and also in the hp smart app the list of printers are empty.Can you tell me how to solve this ?? Give me some steps to do and not a document to read , i have done everything without success. It is the worst experience i ever had with this company.

[@HPSupport]

+Anastasios Papanthymou Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@anastasiospapanthymou9750]

@@HPSupport thank you

[@qualityassurance9523]

I bought this horrible thing plugged it in all I want is to COPY pages and cannot figure out how to do that. I do not want the app on my phone and all the other crap just copy a sheet of paper ridiculous

[@HPSupport]

+Quality Assurance thanks for reaching out! I understand that you need to know about copying on your printer. I'll do my best to assist you. You can use HP smart app and do copy as mentioned here: hp.care/2sP1y6J Let us know how it goes.

[@Onion_Knights]

doesnt work at alllllllllllllllllllll very frustrating

[@HPSupport]

Hi there, thanks for contacting HP Global Social Media Support! I am here to help! What seems to be the issue? Are you facing any technical issues with your HP product? May I know the product you are using? Let me know! Akhil_HP Social Media Tech Support

[@oliviarclaire]

what was the network password omg

[@HPSupport]

+Olivia Claire I believe you are trying to connect to the wi-fi direct network of the printer and it's asking for the wi-fi direct password. Try 12345678.

[@alexmart2189]

This is out of date, nothing looks the same and the instructions are not working. PLEASE UPDATE your video!

[@HPSupport]

+Alex Mart Please refer this document to setup your printer: bit.ly/2XZ9hxD

[@Malc180s]

Designed by wankers. Come on people, you're a big company, stop making impenetrable shite.

[@HPSupport]

+Malc180s We apologize for the inconvenience caused to you. May I know the model number of your printer and the exact issue you are experiencing on it so that we can check the details for you?

[@Malc180s]

@@HPSupport That's very professional of you! Treating a ranting arse like me as a person... I got it going in the end, mostly through trial and error. The literature available is _so_ confused and vague - there is ZERO chance of a computer illiterate person getting this going with the information you provide. It's just a printer - shouldn't this be simple!?

[@robanonymous557]

Wow this is the most un-user friendly piece of technology I own. I would have bought any other brand if I had known what a headache connecting to a new wifi was! How is there no "wifi settings" button available in the "HP Smart" application. I really have to reset the whole printer? This is ridiculous. I'm going now to post a negative review of my product on every store website I can find that sells this trash.

[@HPSupport]

+Rob Anonymous I understand that you are experiencing an issue with your printer as there is no connection after router change. I'll do my best to assist you. This document explains how to reconnect a previously installed wireless printer to the network if you changed your Internet Service Provider (ISP) or purchased a new router. When you change network settings such as the network name and password, you must also reconfigure the printer for those new settings: bit.ly/33rmqRM Please let us know how it goes.

[@robanonymous557]

@@HPSupport Wow even the link you sent me is broken 😆

[@robanonymous557]

@@HPSupport NM lucky I know IT enough to notice it only works with Apple tech. I used my wife's iPhone to fix it. Thanx HP for all you "help". You need to fix android connection access. It's garbage 🗑️.

[@alexeykulikov2739]

@@HPSupport , page unavailable