Shady Car Dealer Gets Caught | Live Phone Call

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Zach inquires about a new Toyota Corolla Cross over the phone and finds himself being asked to venture to the dealership to get a lower price.
Watch this video to learn useful, efficacious car buying tips! Watch how Zach speaks to the car salesperson to learn what to ask for when negotiating for a new car over the phone.

[@CarEdge]

No Dealers. No Hassle. Serious Savings. Let the pros at CarEdge do it for you! ⮕ caredge.com/concierge

[@geyser3445]

I can't believe you found a shady car dealer.

[@debbieholoquist2059]

LOL! Love it!

[@loboalamo]

😂🤣🫠🫤

[@darwinskeeper421]

Are there any other kind???

[@coherentpanda7115]

With those odds, Ray ought to play Powerball

[@Snowboarder16]

😂😂😂

[@TheCarCrazyGuy]

Never pay a dealer markup, ever!

[@BKLNsF1nest]

Please call a Dodge dealership for a car. I think the entire community is interested in seeing how that plays out

[@mikes2687]

Went to my local one today to look at a truck(used) they just got in. First guy was nice enough to take me back to the shop because they were still doing the inspection. Talked with the used car manager and i almost smacked the piss out of him. I told him im looking at cash otd and maybe trade-in my wifes fiat. Told him i wanted 9/10k. "Idk where you got that number, im thinking around 5k" Literally pulled up nada and slammed my phone down to show the 9k. "Nada is inflated." I told him there's no way id take 5k for a 10k trade-in. Told him id still consider the truck when they get the truck back from the shop

[@jjc4577]

Dealer: I have a 2023 Ram 1500 Rebel that is $125,000 msrp, and how lucky you are to call today because we are running a promo for 50% off the arbitrary ADM so the out-the-door price is only going to be $137,000! (in my best John Cleese Monty Python voice) Aren't you lucky!

[@jonlieberman7797]

Dealer markups were never a thing in Canada until Covid. When inventories were bare, a minority of dealers started marking up vehicles and/or only selling vehicles if you also bought the service plan, extended warranty etc. Many of the dealers that went down that road are now struggling to sell vehicles on full lots and I'm not shedding any tears for them!

[@tlsmith2547]

Make more “Shady Calls”

[@aramayicart27]

🙌🏾🙂🌞

[@e.g.7612]

You should not be redacting the name of the dealership. They should be outed

[@joea7763]

Could not agree more !!!

[@conceitedMFer]

They didn't consent to have call recorded fools smh

[@leviandhiro3596]

Sure but then you risk getting sued

[@beaurex4756]

Maybe the Shefskas are working both sides of the fence and don't want to piss-off any dealer friends.

[@JWFas]

@@conceitedMFer In 39 states (plus DC) the other person's consent is not required. The final determination depends on which state Zach called, but if he called a dealership within his state (NJ), then he didn't have to notify the other party that they were being recorded.

[@Yette]

Ray - with all due respect, I stopped going to dealerships after going to 5 different locations with their printed Ad only to hear that it's not available. Dealerships use Ads to lure folks in the door with no intent to ever honor that pricing

[@toobalicious]

In the old days, that was referred to as "bait and switch". Evidently, it's now part of standard sales training.

[@jar407]

thats a violation of the bate and switch rules

[@RickJohnson]

Just experienced this personally. Most dealer sites will make mention of add-ons, accessories, or reconditioning when it applies. But when I try for a great price at one that didn't mention it anywhere, that didn't stop them from asking $2k reconditioning + other "already installed options", inflating TTL by 100% (because CDK is down, so they can't math), and slipping another *hidden* mystery $3k in between the line items and a mysteriously-high OTD at the bottom of the list. One quick draw of a calculator and they just restructured the fees w/ the same effect. Can't trust any of them to be honest!

[@jjc4577]

bait-and-switch has got a new set of threads!

[@LeicaM82]

Interesting you brought up Saturn. I remember back in 2007 when the Sky came out, the whole "everyone pays the window sticker" model fell apart in the Los Angeles area. I discovered one owner actually owned four of the dealerships, all of which were charging huge markups. Saturn collapsed 3 years later.

[@mikenonya6382]

Saturn went down along with Pontiac and Oldsmobile during the 2008 financial fiasco.

[@RodT87]

Dealers are never going to change their ways. They've been deceptive in the past, present and will be in the future. Its up to the comsumer to change. If you arm yourself with information you will not get burned. Do not accept what they say especially when they want you to negotiate a markup above MSRP. As soon as you see it WALK!!

[@zacholthof8587]

As a salesman at a dealership that doesn’t add any extras like doc fees, administration fees, wheel locks, and other low value things you don’t want and so on, keep exposing this crap!!!

[@jar407]

you should has said what the dealership name or brand

[@mjuberian]

@@jar407 Because its not true

[@bm90025]

The $4k over MSRP is a negotiating tactic. The dealers don't expect to get over MSRP, but the initial big ask makes it easier for them to get MSRP, not below.

[@igorkoske8376]

Mistake you made here Zach is when you mentioned the ADM in the first place. What you should have started your conversation with is this: Give me your BEST Price Offer for this Toyota Corolla Cross and just play stupid and let them tell you if there’s ADM or not and if there’s one how much. What you did wrong here is telling them themselves that you seen $4000 on the car as ADM and now they have higher price level to use as leverage against you to negotiate down to MSRP. What you should have done is played dumb and don’t mention the ADM and stick with MSRP and work yourself down instead of now trying to overcome that ADM and when you do the dealer will now tell you this: well we already took off $4000 off from the price.

[@josephkelleher8820]

Agree

[@RickJohnson]

But then we wouldn't have a great video!

[@TheCarCrazyGuy]

TSRP = Toyota Suggested Ripoff Price

[@hynsum]

Agreed 100%

[@humbleheart2650]

😅😅😅

[@fsuGUY65]

I’ve bought a couple cars over the past couple weeks and I stuck to my guns and asked only for an out the door price. I kept pushing for more and more until I finally got the phrase, we’re going to be taking a loss on your deal. Without skipping a beat, I asked them to show me the invoice. The sales man said he couldn’t show me that. After a couple of hemming and hawing from him, he went and asked his finance manager for it. They were actually at cost for the deal they were giving me. I gave them the best and final for 1000 off and we agreed on a -500 off their invoice and boom the deal was done. It seemed so much easier to negotiate off their invoice price than to play the regular dog and pony. Fastest I’ve made a deal on a car. Thank you for all the knowledge you guys share. Without you guys I don’t think I would have the “behind the scenes” knowledge of dealerships. Thank you so very much!

[@jar407]

remember the dealership don't own the car there investment is the monthly interest on the car appliances tv etc are all usually bought and owned by the store they do run on borrowed money but the car dealer is not purchasing a 30-50k vehicle . i don't understand why state legislatures are allowing the dealer franchise system to have lasted so long it was great in the 1920s when the local family owned the store you saw him and family around town church clubs shopping today for example a company owns 62 stores of many brands so there's no competition deal bad ar honda same bad deal at 8 different brands in my county and the Toyota another Chane of stores i think there are 4 owner operated left and not sure of the ford store since the founders who got the franchise direct from henry son died

[@kenarthur6253]

You are so right. If dealerships were honest and offered fair, standard price, they'd sell far more cars and increase total profits, vice trying to make a lot of a few suckers

[@hynsum]

honest & dealership in a same sentence.....!!??🤔🤪

[@seanpowers346]

Far too many dealers are short term thinkers, not building long term relationships.

[@richardburnheimer8759]

Agreed, this is why everyone dislikes dealers and I just buy cars from private owners.

[@eyeofthescar6890]

My local Toyota dealership only sells at MSRP. It's what separates it from the others in neighboring cities.

[@jerrylundegaard2592]

Do they have a doc fee or other dealer fees? If they do they are not selling at MSRP.

[@eyeofthescar6890]

@@jerrylundegaard2592 the price always matches the window sticker price, which they include on all new models.

[@hynsum]

How much they charge for doc fee? Thx.

[@eyeofthescar6890]

@@hynsum $85

[@JohnDoe-wy2py]

@@eyeofthescar6890That’s amazing. In North Carolina doc fees range between $599-$999. Some states have a limit on how much dealerships can charge for doc fees. Sadly North Carolina doesn’t.

[@aryamadan6386]

Please continue these! These are my fav vids!

[@NeedtoSpeak]

At least the dealership answered the phone! In my area, it is common to get an automated recording and after several prompts, you wind up on a sales persons voice mail…..who never returns the call. Emails to the agency and sales personnel come back answered by an AI generated response. The response is very warm and invites you to call or text the agent. Texting does not go through because the number provided goes to voice mail. Gentlemen….,do they not want to sell cars? Btw……this is a Mercedes dealership.

[@BokehhBob]

They just need to get rid of dealerships all together. Buy direct from factories.

[@JohnDoe-wy2py]

I agree. But when the manufacturers saw how much the dealers were marking new vehicles up the manufacturers decided they wanted a piece of the pie and raised the MSRP.

[@Frank-James]

I get so frustrated when dealers play this game...... The appropriate response is (Learned this from Earl Stewart, owner of Earl Stewart Toyota) He says to tell them............."If you provide me with an out the door price, you have a chance to sell me a vehicle. If you don't, you have no chance."

[@angelr4429]

This is more realistic calls from you guys. Dealers are lazy to do anything online or over the phone.

[@ToddRGuy]

I really appreciate your videos and have been watching them for some time. They've been invaluable at negotiating. I've focused my negotiations on percent off MSRP, and OTD pricing specifically, and was able to take 8% off MSRP for a new BMW order. The dealer was quite easy to work with and had minimal fees associated with the transaction just tax, title, a $250 doc fee, and $50 admin fee. I of course stipulated your recommendation for RO/PDI statement, no dealer accessories without authorization, obtained a signed build sheet, and signed buyers order.

[@user-qx3rw8fl6t]

Having retired "specilized" places, I "know" my Poker Face sucks, negotiating skills 0. When the time comes, i will hire CarEdge to get an average deal or better to buy a new vehicle. Thank you as always for your humorous and educational videos.

[@NCSRFSH]

I have 45 years of dealership experience. 30 with Toyota. They really frown upon this type of stuff because they know all it does is piss people off. I maybe wrong, but I believe most of your mystery shopping is in the DC area. I think I could guess what dealer group that was.

[@99rumata]

it's not just DC area... everything within 50 miles of NYC is the same way. 2 years ago i had to drive up to Maine to get my new lease. which i negotiated over the phone in 2 conversations totaling 20minutes. Guess who i am going to call first when my lease us up....

[@zwegan]

The only metric they care about now is sales to a availability.

[@aliabidi1327]

This dealer is in NY

[@Sashazur]

Then I guess lots of executives at Toyota don’t mind frowning repeatedly.

[@NCSRFSH]

There is really nothing the factory can do. That won’t even know about it unless it becomes a 800 contact. They can put pressure on them in other ways.

[@dalenihiser7766]

The rationale is logical. Keep the customer deeply baffled as to pricing. I'd even take it one more step, keep the salespeople as baffled as the customer. There is a glimmer of hope however. I have purchased 4 new Subaru vehicles online from Grand Subaru in Bendsonville Il. In each instance, the discount was very deep off MSRP. No dealer mark up was added. An OTD price was provided with the breakdown of the applicable state fees and dealer doc fee. My OTD price was the same price the F&I Manager presented to me. The online car I purchased was the same one I drove home. I've even managed to trade 5 cars online to Grand after getting their best OTD price and they never once tried to "bust" me once they saw and drove my trades. To be honest, I even once had to remind the Finance Manager to quote me an extended warranty price (which I bought after it was heavily discounted). Grand doesn't push dealer extras onto customers but they will ask and will take no for an answer. Grand is doing it right! So I drive 150+ miles to do business with this dealership and avoid the 3 gameplaying Subaru dealerships that are 40 to 50 miles of my location.

[@porschefanatic1049]

We got a brand new 2024 Toyota Cross L FWD pearl white for $27500 OTD. It was 200 mile round trip drive but most Toyota dealers are ripping people off. You have to be willing to drive out further to get something at MSRP or slightly below it. The first time we drove, the same car was already sold, but luckily the dealer had another one coming in so we reserved it by putting a $500 deposit.

[@Christdeliverme]

LOL at fuzz discovery

[@firstbigbarney]

Who would negotiate for the price of # of bologna at the deli??? Auto sales are all bs... Price the car fairly and sell the hellout of them...

[@hynsum]

They all went to same DECEPTION training... that's all they know.

[@racheljohnson9489]

Hahahahahaha the white piece behind your ear made me laugh SO HARD!!!! 😂😂😂 I don't think I have laughed THAT hard at a KZbin video EVER 😂🤣😅😂🤣😂 haha I can't breathe 😅

[@tairam9383]

Thank you!!!

[@PumpkinKingXXIII]

What’s nuts is the last three cars and trucks that I bought was done 95% on the phone and email. Now even the dealers I’ve dealt with are unwilling to give me hard number without coming in.

[@RickJohnson]

It usually takes me 2-3 emails to get a price quote, and they would rather have me come in or at least talk on the phone.

[@colemanhigley747]

Excellent .

[@SqueegeeKid.]

2:17 - Not sure if that’s SNL opening or an early 80’s adult movie background music….. Thx Ray / Zach as always!! 🫡🫡✊🏽✊🏽

[@NCSRFSH]

I was thinking Sanford and Son.

[@stevenlawyer2312]

I think the reason dealers have all these markups is because they know most people are going to try and negotiate prices regardless. I’m not saying it’s right, but I’m sure without the ridiculous sticker prices, they’d probably get a lot of people trying to offer really low offers for vehicles, so this kind of offsets that. They also have small chance of some people paying for all of those fees, which is probably another reason.

[@aknorth1053]

gotta love the tesla sales process, price clearly stated all online it is so low stress and smart from their perspective. A good sales process should r3move as much friction as possible from the buying process

[@douglynch7285]

As a former finance manager consumers also way over spend in the F&I department. Always get your own rates from local banks and credit unions, if dealer can beat it, that’s fine. Buy no back end products whatsoever except for maybe Gap insurance but do your research first and see what your insurance company offers.

[@petrosaguilar8916]

Do I have any recourse if a dealer overcharged me for sales tax on a vehicle?

[@zwegan]

They should have told you that “your presence is your leverage”.

[@RobNorton]

Even though cars are through the roof im happy that i got just a tad under msrp with no markups on anything. With my own financing. No added in nonsense. It was a very pleasant deal. I didnt even have to negotiate. It is good to know that great dealerships still exist without the cars act.

[@beaurex4756]

I'm a car-savvy 75 year-old who has made numerous attempts to buy a 2024 G70 Genesis. To date, I've contacted 3 dealerships and have been lied to and given a run-around and/or ignored in different ways by each one. Please explain why I can't purchase a $50K+ car from Genesis?

[@SqueegeeKid.]

I’m 51 & fortunate enough to be doing well financially. However, I started as a child of welfare/food stamps so my perspective is that $50k+ is a HUGE amount of money. What I’ve come to learn in my recent car shopping research is $50k+ is like a one dollar food stamp to most dealers. Sure they’d like it, but they won’t really miss it because someone will eventually give’em that dollar….. Or even $5 if they aren’t educated to the dynamics of buying/negotiating for a vehicle. Good luck in your search!! 🫡🫡✊🏽✊🏽

[@RodT87]

Because it doesn't matter if it's a $10,000 used vehicle or a $50,000 Genesis, dealers treat everyone with disdain. They have what you want and think you should submit to their will. Just because you have money doesn't mean you'll get better treatment.

[@hynsum]

@@RodT87 Well said 👍

[@Sashazur]

If you’re willing to pay the price they want then they will happily sell you a car! P. S. I’m looking at cars in that segment but what scares me about Genesis is that I’ve heard you have to get them fixed at Hyundai dealers.

[@RodT87]

@@Sashazur What wrong with getting them fixed at Hyundai dealers? I would imagine you would during the warranty period.

[@bubber4444]

Always be willing and able to say no and walk away.

[@neonnoir9692]

Every car I've bought, i got my price locked in via email. My price is my price, I'm not changing my mind because you're sitting in front of me.

[@MX-CO]

Buy used from original owner or long-term owner, verified by title and service records. Its a lot easier to get a good deal from someone that doesn't want it anymore than it is from someone selling specifically to make a profit

[@fjohngte]

Let me know if you ever find a dealer willing to negotiate a lower price over the phone or email. I have yet to find one.

[@bm90025]

Back in the day, I got $50 off a new Saturn. It made me feel good for years. 😂

[@user-og1ux8nr3i]

My understanding is that in Canada you can’t charge more then the advertised price.

[@robertglass4169]

Bad dealerships only care about selling someone a car once. That’s why they aren’t transparent on pricing, and that’s why they don’t mind screwing a customer over with “dealer adjustments” Good dealerships care about selling multiple cars to the same customer. They’ll focus on a positive experience, and run a great service department program to make the money on the back end.

[@RobAnspach1]

Just ran across a dealer who advertises the KBB price and their internet price - the KBB price for a 2016 Mazda 3 was $10,400 but their "internet" price was $12,270 - I asked why the difference and they exclaimed they put new tires, new brakes and new belt drive on it. Oh and their out the door price with taxes, tags and their ridiculous doc fee was $13,642.73 but they said they could lower it to a generous $13,500. (ooh a whopping $142.73 off). And they weren't willing to budge any further. Even though the car has 92,000 miles and has been sitting on the lot for 30 days. Well I didn't take the deal.

[@dalenihiser7766]

Get access to the Black Book (the dealer Bible) and rub their noses in it. Once they know you know what they know sit back with a cold coke and a bag of popcorn and watch the show. That's when the lies will fly!

[@mikes2687]

I went to my local ram dealer to look at a truck. Carfax had it for 19k no bs listed. Called the dealer and was told that price is with trade/finance. Quickly said there is nothing that says that. Oh oh we can honor the 19k

[@debv9794]

I saw a year-old video about how Florida is the worst state to buy a car in. I live in Florida. Is there any way to get around paying those "doc" fees or do they no negotiate on them, or is there any way around it? Thanks.

[@Snowboarder16]

“Sales specialist” LOL

[@aaronbritt2025]

I went to their website and didn't see any mention of an ADM anywhere. I saw the TSRP and Smart Price were the same and none of the fine print mentioned any ADM. What made you ask them about the ADM?

[@metaltera86]

Serious question - I did the same thing you guys did and asked my local Mazda dealership the OTD price and told them I don’t want to pay over MSRP. They told me that no dealership around me would do that and if they did match MSRP, there would be unavoidable fees on top. Is this mostly true for any new car?

[@hynsum]

Is it Y0TA of Bay Ridge Brooklyn, NY?

[@emiliog.4432]

It’s easy. Dealerships are always fishing for suckers. If the buyer is willing to bend over and pay more, they go for it.

[@Modeltnick]

They are all looking for a “lay down”!

[@clarityofthought]

I literally just experienced this.

[@hynsum]

I'm sure this is daily occurrence everywhere (in US)

[@kevs2good133]

The salesperson is there to show you the product, make sure you love the vehicle, and then get a commitment that’s reasonable.

[@Lopez78ish]

I had the same thing happened to me at my local Hyundai, the internet price was 27.5k and they asked me to show up in person to negotiate the add ons, once I showed up they changed the internet price to 31.5k and they wouldn’t honor the 27.5k unless I got the add ons,

[@jemsar2]

Gotta love Ray! He says it like it is.

[@Snowboarder16]

I agree he makes this channel 😅😅😅

[@danieltaylor4819]

I'm in the market right now for a new Honda Passport and plan on paying cash. I've been hesitant to begin this process because I absolutely hate, hate, hate this entire song and dance with dealers. The paint protection packages, trying to steal your trade, expensive floor mats, vin etching, numerous trips to talk to the manager, etc., etc. Why can't it be like buying a refrigerator? You walk in, pick out the one you like and write a check without all the BS.

[@gsr2222]

You usually can bargain for a refrigerator

[@hynsum]

I think Stealerships see honesty as pathetic and weakness. Being as deceitful as possible is like drug for their ego.

[@humbleheart2650]

@@hynsumlol@ stealership

[@danieltaylor4819]

@@gsr2222 maybe a little

[@MX-CO]

I have a 2004 yukon 4x4. That I use to tow a camper, its powerful, comfortable, reliable. And I paid $2,800 for it. I have no clue why people pay so much to do the same thing.

[@smittysilver6682]

You are so right I have a price when I sell something.this should have done a long time ago.thats why I’m fixing my car and keeping it. Car dealership steel shame

[@rager1969]

It's entirely possible that when you went into the dealership, they would still demand more than TSRP, because the phone call has no real binding commitment. "She made a mistake" or "I don't know what she was talking about" or even "that offer has expired".

[@null1808]

Question. Should negotiations focus on the MSRP + Taxes Only? For example, TSRP was talked about here. Would effective negotiations result in focusing the dealership on the MSRP + Taxes; ONLY. (No Doc Free, No Destination Charges, etc.) For example if you got the car at MSRP + Taxes, you said its a fine deal. If you got the car at -$500 from MSRP + Taxes; is that a good deal? What if you got the car for $750 or $1000 off MSRP; is that the best deal possible?

[@Funkydood]

..."HONEST SAM AUTO SALES "...Yeah, right!!!!

[@apexcapital1328]

Toyota Atlanta in Duluth is the worst dealership I’ve dealt with.

[@ClockFixer]

The Car industry is in The DARK AGES on their unethical business practices!

[@pappajohn8912]

What’s the really dumb price??? (includes nitrogen, door edge guards, paint protection, etc…)

[@seanpowers346]

And don’t forget the air (not the A/C) inside the car. 😂

[@kimmacnish7473]

Hi! I hail from Cranford NJ, and now live in NC. I would love to switch from my GMC terrain with 68,000, a 2017 to a 2022 or 2021 Buick FWD Encore. Do you offer assistance?

[@rictic1929]

I would rather go for a root canal than deal with all these crooks at the stealerships. It's truly pathetic how they get away with robbing people with a pen.

[@pickmeaname]

Saturn wasn't all that great. They had a prior year model on the floor. (87?) Sticker price almost the same as the new year model (88?l I asked if there was a price adjustment if i bought the older model since, like any other brand, as soon as i drove it off the lot, it would a one year old used car. "Maybe we could throw in some mats." Still wanted list price. What i should have done is bought it, take a quick road trip, and then get my money back (they had that policy then), and let them take the hit by having to buyback the lower valued car but refunding the new car price.😊 Instead i bought an almost identical Cavalier for about $400 less. It really was a great little car.

[@keithmottram8755]

here in Australia, both Mercedes-Benz and Honda have instigated fixed price sales. Honda's sales have fallen through the floor, causing them to reduce their number of models and dealers. Mercedes are not doing any better. So, while fixed price is admirable, it isn't working here in Oz.

[@Ssmuls1]

I used a broker for the first time to buy a new BMW X5. My car buying experience has been changed forever

[@johnandurhil4675]

The dealership model is shifting away from selling more cars at lower profit and going toward selling very few cars at very high profit. In the future I think you'll see smaller lots with fewer cars and fewer salesman. Nobody wants to be Hyundai, they would rather be Mercedes Benz.

[@tammyabel2737]

Looking good RAY. 😊😊😊😊

[@Barbarapape]

Why do they make buying a car so hard ? And everytime you call them you get different answers for the same question. If we had to do this for other high value products we would just go for the lowest advertised price, but car dealers can't resist trying to treat you as a cash cow. To me MSRP is the maximum i would expect to pay, but only a fool pays that figure.

[@Barbarapape]

@@Raze120 Never take finance via the dealer, arrange it before you buy. That way you reamain in control and you can reject the car via the finance company if you get a bad one.

[@cyronader]

Dealerships mafia need to end. Manufacture direct sell to customers is the future. Legislation needs to be worked on to end dealership franchise laws.

[@josephkelleher8820]

For one thing I would never negotiate a certain vehicle unless I test drove it first. The test drive is always step 1 for me.

[@Sashazur]

But you don’t have to buy it where you test drive it.

[@alzinifelshoni2602]

Remember folks, prior to covid you could get any Toyota at invoice price or below (except very few models such as s Supra). These dealers are just greedy and pretend we are in covid times. The same applies to the service industry. Places where you stand to place and order except the same 15-20% tip treatment as restaurants where you sit down to place an order.

[@johnallen3188]

Hi Ray. Bad example using Saturn.

[@BTC909]

I bought a Saturn, F&I prick just added on $500. I asked what is this for? F&I didn't give me a straight answer & had to reprint the carbon long form.

[@AmericanBusinessman422]

When you censor the dealership's name, you lose accountability...

[@chrisfoxart]

Keep these calls going! And spread the love, call some of those shitty domestic brand dealers, too! -Foxyboi

[@retiredafce3373]

Where is the boundary line between legal and illegal with dealers?

[@srt4booster]

So what would make better sense, dealing with a normal dealership or Carmax?

[@jerrylundegaard2592]

You do not deal with Carmax. Carmax prices are non-negotiable and are always too high.

[@tdunn2]

When you start with $4000 over, $1000 doesn’t feel as bad and probably feels like a ‘win’ for the buyer. The transparency of tactics is laughable. Keep it up, guys.

[@miguellombana9847]

Last time I called in to a dealer and spoke to someone on the phone it was the internet department and once I got there I had to start all over again doing the standard dance and time waste process ... maybe address that In a video at some point

[@markrichardson3566]

You folks have great videos, it's a scam from the word go, only 20k out the door ❤

[@mnhsty]

Even with Saturn, the trade-in value was negotiated, right?

[@debsorenson5263]

Where is your dealership?

[@jimwright4723]

This is nothing compared to other dealerships i have dealt with - i found a car on caredge - called the dealer they confirm the price and i ask - what is the price if i do not qualify for the discounts and do not buy extras and the nice salesman responded with 6K above the caredge price -- smh this midwest dealer uses made up discount requirements to lie about their price online and will make it your fault you cant buy the car at the posted price cause you dont have a trade and wont use their financing or buy add-on coverages and pkgs- smh

[@davedutile6317]

I hate dealerships. They carry extra overhead to bullshit customers and crap on people.

[@marena4136]

It’s easy, do your homework and don’t get ripped off. Let the dealers get stuck with these vehicles

[@crecasens]

I have no idea why they are still trying to do dealers markups, and everybody knows there is no shortage for most cars

[@levenkay4468]

Maybe consider throwing in one mention of what it's like to buy a Tesla for every four or five times you reach back and nostalgically describe what the Saturn sales practices were?

[@Snowboarder16]

Out of respect of their listeners Ray and Zach had an obligation to name this dealership 😮😮😮

[@integrity262]

Dad really knows his craft. Penske most definitely couldn’t fill his shoes after dad retired!

[@kevs2good133]

If you want it cheaper, come in. If you’re far away, give me a credit app. If no to either of those options, goodbye sir.

[@leonardyoung6821]

The salesperson cpuld do a better job of explaining to the customer what a market adjustment is and why it's justified. Poor communication from salespeople is a big reason why people hate dealerships.