SharkClean® App | How to Set Up the Home Map (AI series)

[@DOC_951]

Let me save you all some time. If you’re here because you can’t find the map, just assume your model doesn’t have this feature.

[@karlasanchez4912]

thank you 🙏🏼 kind of BS but whatever

[@Yankalexia]

🫠😂

[@AD-wx1rt]

@@karlasanchez4912 Mine definitely has it and it took me 3 long sessions of fighting with it to get it to do the explore run. From the app it completely looks like it does not have the map feature but it does. I can’t say exactly how I did it but I reset the factory setting and just kept trying. At one point it said “communicating” for 13 minutes while I just sat on the floor and cursed at it. This seems to be the most important part. Hopefully, it will work now…

[@laceywebster8178]

This isn't helpful because mine had a map but I had to delete the robot and start over because of an issue I was having and now I can find a map or create one. It's the same vacuum.

[@deliah388]

Thank you.

[@fortunateson6070]

HOW DO I KEEP IT FROM DELETING MY ROOMS AND ZONES EVERY TIME I OPEN IT?

[@BigMike_23]

One thing I really want to know is if there is a way I could map my basement aswell. Since I already have a whole floor map but I’d like to also scan my basement if possible

[@SharkHome]

Great question! Our Shark AI Robots is designed to map 1 floor only. With this said, you can have multiple maps in the app for multiple Shark AI Robots.

[@ivangutowski]

@@SharkHome Off, by design it forces people to buy multiple machines and software locks anybody mapping two floors of their house

[@RickFishing]

buy a Roomba instead. Shark doesn't allow for multiple floors on one robot. You'd need to buy a second robot if you want to use Shark.

[@Dagoth_Ur_Fr]

I've had my shark for a few weeks and it hasn't created a map yet. Is there a way to make it re-do it's exploration run?

[@SharkHome]

Please get in touch at spr.ly/60583001Q by clicking the chat with us option to help you with this, Tryin.

[@bigbadbob143]

If you overlap the rooms, IE: Kitchen and Dinning Room, than later tell it to clean the kitchen - It will clean the kitchen and the part over the dining room that overlap . I just got one. Be as accurate as possible. The reason for being accurate - is , if you set up a NO GO zone, it will be much easier for you to see on the map

[@kadrituremis1025]

I recently made a purchase of the robot, and its cleaning performance is quite impressive. However, I've noticed that the app's features are rather basic in comparison to the advanced capabilities implied by the robot's name. I'm particularly interested in the ability to add extra maps and create room-specific cleaning schedules. Before making a decision, could you provide insight into any upcoming system updates that might address these concerns? This information will help me determine whether to continue using the product or consider returning it.

[@SharkHome]

Hi Kadri, thanks for your comment. In order to better assist you with your inquiries, we kindly invite you to email us at [e-mail], and we'll be glad to assist you further.

[@historical7711]

Do I need separate robots for each level of my home? Or, should I re-map, pause and carry the robot to the different levels?

[@SharkHome]

Great question! For the moment, the SharkClean app can only store one map per unit, so it would not currently offer the option to save two or more maps for a single Robot Vacuum. However, you may get more Shark Vacuum Robots for other levels, or re-map your current unit on a different level.

[@historical7711]

@@SharkHome Thank you!

[@SharkHome]

You're welcome!

[@ivangutowski]

@@historical7711 You say thank you for a company who tells you ...... Fu buy more - our product is perfectly capable of what you want but we'll software lock you into buying duplicate electronics and plastic from us

[@אסתיגוטשטיין-ז4מ]

I have a robot model RV765, on the main screen there is no option to run research to build a map. The app only gives me the option to perform cleaning.

[@SharkHome]

Hey there, We are sorry to learn about this situation with your unit Let us go ahead and help you out. We have taken note of all these details on file, and to resolve your inquiry, we will proceed to troubleshoot your robot. To continue assisting you, we kindly invite you to contact us by phone at 1-888-228-5531.

[@bamx123]

You’ve commented back to someone saying the RV911AE has a mapping feature then also replied to someone saying it does not. Which one is it

[@SharkHome]

Hi Barbara! We're very sorry for any confusion. The RV911AE does not have the mapping feature.

[@dareto0ream]

A cool feature would be the ability to manually add places the robot should go so when you run it. It can’t miss spots. 😊

[@SharkHome]

Hi! We appreciate your feedback! We will consider your comments and forward them to enhance our products!

[@davian00]

Is there any feature if you'd renovated a section of your house or added an addition to add on to an existing map without having to remap the whole house? This would be really helpful

[@SharkHome]

Great suggestion, Davian, we will be happy to pass this along to our team.

[@gyrlonfilm]

I just bought the Shark RV2620WD AI Ultra robot vacuum and mop and it does not want to go under my couch which is high enough for it to go under. I already did the mapping but if I doesn't vacuum under my furniture and clean around the baseboards I will return this.

[@SharkHome]

Hi there! We're so sorry to hear that you're having this issue. We can definitely help with this! Can you please send us a private message over on our Facebook page here (spr.ly/6052Oj59i) with your model information?

[@troyellis1859]

I have the Shark EZ robot RV913S. It asked to do an explore and I canceled since I was busy and it didn’t ask again. I don’t see the “map” button on my app to see if it is mapping. I’ve only ran it twice, will the map show once it’s done..?

[@SharkHome]

Hi Troy! We're sorry, that series does not have a mapping function.

[@JhenCabralTV]

@@SharkHome is ez 900s has mapoing function?

[@forrestbarrett2376]

If I have a multi level home Is there any way to have a second map so my vacuum will clean it?

[@SharkHome]

Thank you for reaching out! We'd like to let you know that your unit can only hold one map, so it will not be possible to add multiple levels. Nevertheless, you can set your unit to clean without the map on the second floor. We hope you find this information helpful!

[@robertsteich7362]

@@SharkHome Here’s a question. Can we purchase a second robot vacuum unit for the second floor? And how would the mapping work with the second unit? Will both units run at the same time when I select “clean”? How would it work with “spot clean”? Will both unit go to the same spot if say the two rooms are on top of each other?

[@funtobedone]

@@SharkHome I have RV2610WA. I have mapped my main floor. I want to clean my second floor rooms. I carried it from the base and placed it in my second floor bedroom. Pressed Clean button, but it seemed to be confused and didn't clean much of the room. Someone online suggested that you power the unit off, then remove from base, then power up in non mapped room. I tried this and it seemed to work better. What is the exact way to clean an unmapped room for RV2610WA?

[@rocknthesombrero1651]

What's the point in setting the map up if you guys keep deleting the rooms and zones?

[@SharkHome]

We're sorry to hear about your experience with the map. To best assist you with this, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6050MgjK6, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

[@rocknthesombrero1651]

@@SharkHome I'll pass. That's a waste of time. I've called twice already and was simply told to recreate the rooms and that it's a known issue. I'll never buy another shark product.

[@getoffmyback9303]

I'm confused about the map because to get to other rooms in my house, you need to go down a few steps from living room to kitchen. Or go to different floors, how does that work?

[@SharkHome]

Hi there, thank you for your question. We're sorry, the Robot can only map one level.

[@getoffmyback9303]

@@SharkHome How disappointing! Just needed to save each of the different rooms.

[@SharkHome]

We kindly recommend you moving the robot to the second level without the base. Place the robot on a level surface and press the clean button. Then, once the robot has finished cleaning, manually return it to the base.

[@mrsdizi1234]

If you already mapped the house and labeled everything and you need to redo just the bedroom can that be done or do you have to remap the entire house again? Thank you.

[@SharkHome]

Hi! We're happy to help you. If you need to map a new room in your home, you will need to remap your entire home once more.

[@karenhaley23]

My Shark keeps saying there is an obstruction so I can’t move trying to find it but haven’t found anything.. cleaned the whole underside saw no obstruction! How do I fix it?

[@SharkHome]

Hey Karen! Please feel free to call us at 1-855-427-5127, or you can go to spr.ly/6055O0fWT and chat with us to solve this matter ASAP.

[@alexanderteuscher3756]

I just recently purchased a self-emptying shark robot vacuum and don't remember it having ever done an explore run nor can I see any map section within the app. The vacuum is a RV900S series, which from our understanding should be capable of mapping. What should we do? How do we access the explore run or mapping section of the app?

[@SharkHome]

Thank you for reaching out to us, Alexander. We'll be happy to answer your questions. In order to provide you with the most accurate information, please let us know the model number printed on the silver label at the bottom of your unit. We hope to hear from you soon.

[@Smaed]

I have the same question and issue. My robot does the same spot over and over again, I've never had the option to do any of these fancy things.

[@Smaed]

@@SharkHome can you help me learn how to operate my Shark. I have had it for 2 months and am losing hope that I'll ever receive a Map.

[@SharkHome]

Hi Stefanie, thank you for your message. We're sincerely sorry to hear about the difficulties you have encountered with your App, and we will certainly help you with this situation. To do so, could you please contact us via phone, email or social media (Instagram, Facebook and Twitter)?

[@mariaaparecidapareja8242]

I have the same problem

[@sam-hs3zw]

If I want to use this downstairs main level of my house & upstairs, then if I'm doing downstairs I have to move the base downstairs. If doing upstairs then move base to upstairs?stairs

[@SharkHome]

Hi, we will answer your questions. The unit will map just one floor, and we do not recommend moving the base because it will be issued with the mapping of the unit. In this case, we recommend to map one floor and use the unit manually in the another floor.

[@sam-hs3zw]

@@SharkHome How about just using it manually on both floors? Then I have to move base

[@beaufortphoto5659]

Nice..except the app won’t work on your phone.. will delete itself, regularly. Have only seen this type of map, only..

[@SharkHome]

Hi, thanks for reaching out! We're sincerely sorry to hear about this situation with the app and we're going to provide you with the best customer support possible. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at [e-mail] or social media, so we can assist you with this situation.

[@jeanapple7411]

I purchased a SharkRobot from some one selling it slightly used. I got it home and paired, reset factory settings, and now it will not let me explore or map my house. HELP

[@SharkHome]

Hi, Jean. We're sorry to hear about your Shark Robot. Please contact us via phone at 1-800-798-7398, so we can assist you with some troubleshooting.

[@wovenandspundesigns]

Just got my first Shark robot AI. Everything connected to wifi fine but The 'start explore run' button is grayed out on the app. Battery is at 100%. How do I get the Explore Run to run??

[@SharkHome]

Hey there, We are sorry to learn about this situation with your unit. Let us go ahead and help you out. Due to this situation, we kindly ask you to contact our robot department team at 1-888-228-5531, so they can help you with your request.

[@markuscb83]

Can you please add support for multiple floors like most competitors offer? It’s a major missing feature and is making me debate on returning the shark.

[@SharkHome]

Thanks for your comment, Markus. We really appreciate your suggestion, we'll pass it onto the relevant teams here at Shark Home.

[@claudialendof3131]

Yes i recently bought yesterday and i have two floors so how i can creat a second map for the the second floor?

[@SharkHome]

Hi Claudia, The app is able to create only one map, you can choose one floor to create the map.

[@RickFishing]

What happened to the custom room names? I moved my Shark and I had to do a re-map and now the custom names are gone and I can't create new custom names. Not so good if you have a bunch of bedrooms to name them all "bedroom", especially with voice command

[@SharkHome]

We're very sorry to hear that you're having difficulties with the SharkClean app, and we kindly invite you to call our Customer Service Team at 1-888-228-5531 to assist you further. We are open Monday to Friday 9am- 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.

[@terrellblanco4427]

Can it also make upstairs? Can I have a map for downstairs and upstairs???

[@SharkHome]

Hi Terrell! For now, you can only map one floor. We will definitely pass your feedback along to our product team for them to look into. We have tons of amazing updates heading your way!

[@avinashsorab5026]

Yes, we need to preserve map for separate stairs.

[@avinashsorab5026]

Please consider releasing this in your future updates.

[@carlosmunoz7198]

If I have a house with many floors, how can I do the maps for second and third floor ??

[@SharkHome]

Thanks for reaching out! At this time, the product can only map on floor.

[@Nothank1997]

I’ve also had the shark app reload a map every time I open the app and resetting the map just results in the same behavior. It also doesn’t give you any ability to self build the map or customize rooms.

[@SharkHome]

Hi Greon, We're sorry to learn you are experiencing this issue with our app. We would like to look into the situation, please send us a private message on our Facebook page with your email address.

[@Ml-xq8nt]

It makes a half map every single time.

[@kevinkmhui]

The robot spent a long time struggling to exit the dining table area (because there are 4 chairs), then it “completed exploring” but missed the living room. Anyone knows how to fix this issue?

[@SharkHome]

We're sorry to hear that you're having this issue with your Shark, and we kindly invite you to call our Customer Service Team at 1-888-228-5531 to assist you further. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. Please have your product on hand when calling.

[@MitchellKonsella]

I just got one, it never asked for an explore run... i can't figure out how to map it

[@SharkHome]

Hi Mitchell, due to the lack of Private Messaging functions on KZbin, please contact us by phone at 1-877-646-5288. Our representatives are available Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday 9:00 am - 6:00 pm EST, by email at [e-mail], or any of our Social Media networks in order to protect your private information from being posted publicly.

[@timmartin3927]

The explore run will not show the tips so that I can continue. I want to call customer service but that is only for Amazon of Cisco buyers. No number when you buy direct from shark.

[@SharkHome]

We're sorry to hear your robot isn't completing the explore run. To best assist you with this, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6053MUo1X, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

[@timmartin3927]

Got it fixed. Installed the new app.

[@SharkHome]

That's great to hear, Tim!

[@GB12222]

Does RV911AE have a mapping feature? I do not recall having been asked to do an explore run. I just started a cleaning and have run it twice. The support section of the app and the manual suggest I should be able to see a map after every cleaning but I am not seeing a map being generated?

[@SharkHome]

Hi, GB12. great question! Our Shark IQ Robot Vacuum model RV911AE does not have a map feature.

[@tripodgamer]

​@@SharkHomeDoes the RV9126WXUS model have a mapping feature?

[@antonioplais8787]

I've a brand new Shark IQ AV1002, just downloaded the Android app. I can't find any "explore run" on settings or mapping. The app I've seems much simplier (no "high traffic zones", no "ultraclean", no "estimated time to clean") than the one shown on this video.

[@SharkHome]

We're sorry to hear the app is not working, Antonio. Please reach out to our Customer Care at 1-855-427-5125 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6050MTp4O, and then click the “Chat with us” button in the bottom right corner, during business hours.

[@willyx3000]

The same thing happens with me, will it only work like this on iPhone?

[@thatonekid9514]

Does the RV915S have a mapping feature

[@SharkHome]

Hi there! The RV915S does not have a mapping feature.

[@derKonigsten]

Is there a way to tell the app "this is a hardwood area" vs "this is carpet"?

[@SharkHome]

Great question, Alex! Yes, the Shark Robot Vacuum will explore hardwood while mapping. After its mapping is completed, you can set "Carpet Zones" on the map.

[@nocho895]

Mine never did an explore run, I’ve never seen an option to do one and I can’t find a way to initiate one. How can I get it to map my home?

[@SharkHome]

We apologize for any inconvenience on this, Nora. To assist you with this, please reach out to our phone support (888-228-5531) or chat team (spr.ly/6057ODM23, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

[@bigbenjas]

I have the RV75 but couldnt find the maps. Does anybody knows why?

[@SharkHome]

Hi there! Please feel free to call us at 1-855-427-5127, or you can go to spr.ly/6052ObG2p and chat with us to help you further. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET.

[@meversace]

I take it the RV75 has no map feature?

[@SharkHome]

Hi there! Thanks for reaching out. We're sorry, but that series does not have mapping capabilities.

[@claudiamatallana8095]

I have a av1002 i think and it doesn’t have any explore options any where! Mapping is very difficult!

[@SharkHome]

We're sorry to hear you're having trouble with the mapping feature, Claudia! We can certainly help you with that. Can you please send us a private message on our Facebook page here (spr.ly/6056zNX54) with the following information? - The model number of the unit - The serial number - MAC Address - App Version - Apple/Android? - When/Where it was purchased - Your phone number and email address

[@emilovzcandy1135]

Hello! I have the EZ clean self emptying XL RV911AE and I’m unsure of it comes with the mapping feature and room select? I called customer service and they didn’t help much.

[@SharkHome]

We're sorry for all the confusion. The app controls the following: • Recharge and Resume Use Recharge and Resume to help ensure complete, multiroom coverage in your home. • Scheduling Set whole-home cleanings for any time, any day. • Control From Anywhere Wherever you are, you’re in control of your robot. • Cleaning Reports Each time your robot cleans, your app will generate a cleaning report. • Volume Control You can adjust the volume level of your robot's audio notifications. The manual can be found here: spr.ly/60513BBWF.

[@emilovzcandy1135]

@@SharkHome does it have mapping and room select YES OR NO??

[@SharkHome]

Yes

[@nachis1985]

My robot didn’t give that option to explore ☹️!!

[@SharkHome]

Please feel free to call us at 1-855-427-5127, or you can go to spr.ly/60503GjUo and chat with us to check that out.

[@invercolfsas2002]

Hola cómo están , importe una vacuum de shark y me indican en la app de mi iPhone que no está disponible en Colombia

[@miloc6507]

I've never once been asked for an explore run... I got lucky the first time after redoing 8 cleans Now I reset and can not get the whole layout done

[@SharkHome]

We're sorry to hear that has happened, Milo. We'd like to look into this further. Please send us a private message with your model number, when and where purchased, serial number, your phone number, and email address.

[@lorimichels4515]

Hi, my app doesn't have map on it, how do I get it?

[@SharkHome]

We're sorry to hear your app does not have map section, Lori. We would be happy to look into this for you. Please contact our Customer Care at 1-800-798-7398 Mon - Fri 9am - 9pm ET | Sat. 9am - 6pm ET or you can go to spr.ly/6052KxKq4, and then click the “Chat with us” button in the bottom right corner, during business hours.

[@Coltonm93]

Can the AV2500 line map multiple floors and you can switch between maps/floors if you move the robot there?

[@SharkHome]

Great question, Colton! The AV2500 series allows you to map one floor. With this said, we want to thank you for this great suggestion. We've forwarded this along to the appropriate team for future consideration.

[@MizQuiz]

I have the same question, our house has 2nd floor and basement but cannot find a way to let the robot explore and do the map for multiple floors. 😢

[@claudialendof3131]

So bad for $700 .

[@belugajr5547]

What if you have an upstairs and downstairs

[@SharkHome]

Hi there! The AI robot can only have one floor mapped at any given time.

[@tobiayolade8729]

Just finding out my shark ion robot won't work in Nigeria. I just bought it brand new from the USA. How can I make it work in Nigeria please

[@SharkHome]

Hello Tobi, we are glad to assist you with your inquiry. Please know that our robot Application does not work outside the USA or Canada. However, you can certainly use your robot, with its basic features, however the features of the application will not be available.

[@timmartin3927]

You can purchase an app like Nord VPM. This allows your app to come from a USA server. Then your robot will work.

[@FxithfxlzYT]

why don’t I have a map of my house

[@SharkHome]

Hello. We are sorry to hear that you are having issues with your Shark robot vacuum not mapping. To assist you please call us at 1-855-427-5127 and have your robot vacuum with you when you call us. We are open Mon - Fri: 9am - 9pm ET. Sat: 9am - 6pm ET.

[@coca-cola-m1z]

How to map the house with two floors?

[@RickFishing]

buy a Roomba or another competitor. Shark only allows one floor map per robot. If you buy a second Shark then you can have both floors (one for each floor). Another option with the Shark, map one floor and for the other floor just put the vac on the floor and press the "Clean" button and let it do the whole floor

[@seanzievlogs7126]

I have the IQ and it never prompted me for an explore run. Theres an option for the map, just nothing to start exploring

[@SharkHome]

Hi there! Please feel free to call us at 1-855-427-5127, or you can go to spr.ly/6056OCEaK and chat with us to help you with this situation.

[@donaconda5369]

Mine don't want a explor run how do I get it to that?

[@SharkHome]

Hey there, We have taken note of all these details on file, and to resolve your inquiry, we will proceed to troubleshoot your unit. To continue assisting you, we kindly invite you to contact us by phone at 1-888-228-5531.

[@david_echo]

Can you rename the robot by choosing "add a new robot" and then deleting the current one?

[@tamaracardozo6216]

How can I get my vacuum robot create a house map?, I need your help as soon as possible please

[@Chafinmydream]

Following since my robot never did this step!

[@tamaracardozo6216]

@@Chafinmydream hi, today I talked to customer service and they said the 900 serie don't have that step. Just series 1000 and 2000. 🤦‍♀️🤦‍♀️🤦‍♀️🤷‍♀️🤷‍♀️🤷‍♀️

[@SharkHome]

We're sorry to hear you're experiencing an issue with the map, Tamara. To assist you with this further, please reach out to our phone support (855-427-5125) or chat team (spr.ly/6053McqQB, click the "Chat with us" button in the bottom right corner). We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET.

[@zombiemouse]

I'm 6 seconds into this video and I'm already lost. My Shark Ion RV765 never requested an explore run.

[@SharkHome]

Thank you for your message! We'd like to let you know that your RV765 does not count with mapping features, as it is only for our AI series. We appreciate your understanding!

[@labeach101]

I cant get the map. Its doesnt ask for an explore run either. AV752X01US

[@SharkHome]

Hello, Labeach101. We are sorry to hear that you are having trouble with your AV752X01US not mapping and not doing an explored run. To aid you with this, please contact us via Facebook at spr.ly/6058dEkYi, Twitter at spr.ly/6059dEkYc, or Instagram at spr.ly/6050dEkYY.

[@lynnrodriguez8514]

I have the 2500 series and it mapped but left a whole section of the room out of the mapping, is that normal?

[@SharkHome]

Hi Lynn! No, did the Robot have clear access to get to that area? - What you can do is delete the map and re-explore it using the App please make sure there is a clear pathway and no closed doors.

[@JT-gd4pv]

Should the rooms overlap?

[@SharkHome]

Thank you for your message! We'd like to inform you that the rooms should not overlap, and if this is happening to your map, we kindly advise you to delete it and remap your home. If this keeps happening, you can contact us via email with your phone number, email address, model and serial number of your unit, and where and when you purchased it at [e-mail] or social media, so we can assist you with this situation.

[@suerubin8808]

We added a room to our home. How do I add that room to the map AI 2500

[@SharkHome]

Hi Sue! You can simply let the Robot run, and it should go into the room.

[@naor9792]

i just got it and the app not supported for me

[@SharkHome]

Hi Naor, thank you for your message. We're sorry to hear you have concerns with your Shark App. Due to the lack of privacy on this platform, we kindly invite you to contact us via email with your phone number and email address via email or social media, so we can assist you with this situation.

[@Alycanj]

Okay tried 2 email accounts right password try to open app and said email and password don't match, is first time using the app WTH????? Is there a map button on the charging base, can't get into this stinking app???

[@SharkHome]

We're sorry to hear about your experience, Jimmy. The charging base doesn't have a map button. We suggest contacting our support team at spr.ly/6058MqkUg. (click on the black "chat with us" icon) or by phone at 1-800-365-0135.

[@Alycanj]

@@SharkHome thank you for the quick reply, so aggravating

[@brockfullerton7611]

This work for shark ion?

[@SharkHome]

Hi Brock, thanks for reaching out to Shark. We will be glad to assist you. To provide you with an accurate response, could you please provide your model number?

[@alexbochelmusic]

How do you choose which room it cleans first when doing it’s daily scheduled cleaning run?

[@SharkHome]

Hi Alex! There wouldn't be a way to select the order of the rooms it cleans. We apologize for any inconvenience this may cause!

[@alexbochelmusic]

@@SharkHome Adding this feature would be a massive help

[@SharkHome]

We will certainly pass this suggestion along to our team, Alex!

[@CherylMillar]

My shark when mapping constantly misses one bedroom, doors wide open, no obstacles. Is there anyway i can get it to go in this room, or add the room?

[@SharkHome]

Hey, Cheryl! We're sorry to hear that you're having trouble with mapping. We'd be happy to look into this for you. Can you share your model number from the bottom of the robot?

[@Alycanj]

Can't get into the app to get support WTF

[@reginamedina9592]

It must be a scam cuz majority of ppl in here are saying that they’re not seeing a map or option to explore run.

[@SharkHome]

Hi Regina! These features are only available on select models. If you have any questions, feel free to reach out!

[@sahil777chishti]

Can we make changes/corrections into the map that the robot generated?

[@SharkHome]

Hello Sahil, thank you for reaching out to Shark. We are happy to assist you with your inquiry. To do so, we would appreciate if you could please provide us with the model number of the unit you are interested in. This way, we will be able to provide you with the most accurate information possible. We hope to hear from you soon.

[@iwantmypot]

The robot is pretty lazy about its exploration. There's a piece of furniture in my house that it can barely fit under, and it cleans under and behind that furniture just fine... But on the map it just shows a blank space as if it was completely inaccessible. The map should update itself once using all the information gathered after a month of scheduled cleaning. And if you relocate the home station, there should be a way to move it without deleting the whole map (including rooms and no-go zones).

[@SharkHome]

Thanks for your comment! We are very sorry to learn that you have experienced difficulties with your unit. In this case, if the unit has difficulties when running under certain furniture, it will mark them as an obstacle, and it would not include them on the map. We currently do not have the option to keep the same map layout if the dock is relocated, but please keep in mind that we constantly try our best to run the best updates on our units. We appreciate your understanding!

[@iwantmypot]

@@SharkHome It does not have difficulty running under that particular piece of furniture. During normal operation it will go underneath and behind that piece of furniture just fine. The problem is that when it did the exploration run the LIDAR decided that the furniture was too low to pass under, so it did not even try. Therefore that piece of the room is not on the normal map, but when you look at the history of where the vacuum has cleaned, the missing area is filled in.

[@SharkHome]

Thanks for this information, and for letting us know this was a LIDAR exploration error. To better assist you, we kindly invite you to please forward your unit's information to our customer service email address: [e-mail].

[@benderaviation]

Least reliable product I've bought. I WILL NEVER PURCHASE ANOTHER SHARK PRODUCT I HIGHLY RECOMMEND EVERY READING THIS TO SAVE YOUR MONEY AND TIME BY THROWING IT IN THE TRASH INSTEAD

[@jamescantrell5639]

To bad there wasn't a way to install custom language packs. I named mine Consuela.. and if it reached a No-Go zone. I would die laughing hearing it say.. Noooo.. Noooo. Nooo

[@radickalify]

My mom looks nothing like I should

[@HunkyFunkyMunky]

Trash the map feature does not work at all. Never buy from shark, just buy a Roomba.

[@SharkHome]

Hi John thanks for your comment, we're sorry to see that you have an issue with your product. As it seems that there is a fault with your product please call us at 1-855-427-5127 and choose the option for Product Support for further investigation and better diagnosis. We look forward to hearing from you.

[@benderaviation]

Absolute garbage of a product. you are better off lighting your money on fire.

[@SharkHome]

We are sorry to hear you are not happy with the product, Bender. To solve any issue with the appliance, please give us a call at 1-855-427-5127, or you can go to spr.ly/60523QjJY and chat with us to further assist you.

[@robuhblind4054]

Does the RV912S have mapping ability?

[@SharkHome]

Hi there, yes it does have the ability to map your home via the app.

[@hamzaal-bashabsheh3193]

When i take QR code to install the apps , this message appear " apps not available in your country or redion " is their any steps to do ?

[@SharkHome]

Hi! We're very sorry to hear that you're having difficulties with the app. For better assistance, we kindly invite you to email us at [e-mail], and we'll be happy to look into this for you.