She Wanted A Refund.. "I'm not happy"

[@trainerjoes]

Hey guys, thought I'd share about a complaint I had recently. Thoughts? Join a virtual 21 Day Transformation! trainerjoes.com/

[@kimnicholson9870]

Look.... I couldn't afford to do the whole program, but I started watching your videos, and then I read your book. I did your program the best I could without purchasing the actual 21 Day Transformation. I started on March 24, 2024 and as of today...I've lost 50 lbs in a little over 4 months! I didn't starve. I wasn't miserable. I've developed good habits and I look and feel great! Sometimes you have to move out of your comfort zone in order to find the magic. You moved me out of my comfort zone and I will. Always be grateful for that!

[@Godblessed2]

Awesome!! Can I ask your age and how what weight you started at?

[@kathy2818]

He’s hilarious and I’m not offended by him. I love his straightforward approach and bluntness.

[@trainerjoes]

🙌

[@ketovoreMama]

Yes!!! Exactly, me too!

[@Godblessed2]

Goodness, she sabotaged herself right off the bat. Don’t understand why she signed up in the first place. It sounds like she just really didn’t want to do it.

[@rainwarren1219]

🎉 Following your program about 90%. It works. I am thrilled. May do the 21 Day for the community in the fall. I love your direct no nonsense approach.

[@trainerjoes]

🙌

[@Bella-gj6wc]

Sounds to me like she’s looking for an out, and feels she’s not be successful, before she even gets started. I’d give her her money back, and be done with it. It was helpful for my hubby and me to have the handbook prior the first meeting, because we were then prepared. We were hugely successful, and have kept our weight off for 18 months. Thanks Trainer Joe!

[@trainerjoes]

💯 proud of you guys! And yes, I gave her a refund:)

[@gnamc]

Joe I have left you this story before but maybe someone will read this and it will help them. I watched your video how to lose a hundred pounds in 6 months. I followed the simple meal plan you laid out to the letter. It was simple and I could do it. I have lost 72lbs and have 35 to go. It works people stop making the excuses and do it already. It is life changing stop the bs, stop the excuses and get it together. I love the straight forward approach because I WAS READY. Just go get it done. God Bless and Good Luck.

[@trainerjoes]

Wow! I know it will work but I am always a bit amazed when somebody actually does it:)

[@gnamc]

@@trainerjoes Thank you! I appreciate all you do. I bought your book and its awesome. I was ready and you gave me the key. God Bless!

[@MaryMartin-f4b]

Program is the Best!😊

[@keldel6157]

How long did it take to lose 72 pounds! Wow! Congratulations!

[@foreversavedbygrace]

@@keldel6157this! I’m curious myself

[@destinyherbst1117]

On one hand, you may have dodged a bullet giving her a refund. If she’s already complaining and the program hadn’t even started yet, that would tell me she could’ve been a very needy client full of more complaints. On the other hand, she got what she wanted and seemed to me she was just having buyers remorse and found a good excuse to get out of the deal. When people sign up to take a class, whether it be small engine repair, sewing, or learning a different language, they don’t register for the class and then complain that they can’t show up a week before everyone else. It’s common sense, I mean the teacher isn’t even in the room yet and she’s wanting to get started. If she were that excited to get going, she wouldn’t have asked for a refund, so that tells me it was just buyers remorse and she wasn’t really interested in making a change. But the burden should have fallen on her and you didn’t need to give the refund, however very generous of you.

[@trainerjoes]

🙌

[@tomgroleau]

Some people can "do it on their own". There are a lot of videos, books, websites, etc. out there for them. Most will do much better by following someone's specific program. TJ's is great for those people. I did two 21-day Transformations followed by a full year on Phase 2. If you do what he says, it works. You do NOT have to do the exact 21-day program forever, but you will probably need to make some permanent changes (mostly to your thinking, second to your eating).

[@trainerjoes]

🙌💯

[@emilyblack8982]

I think it reflects well on you that you gave her a refund, it humanizes your business. I can just imagine a Gymshark or VShred, they’re not giving any money back

[@PatriciaRaisor]

It is your program and if you change anything it should be your idea. I have your book and it is a wake up call I can't do things the way I have been. The word is change the way you think.

[@dottyspradlin-jc5ml]

Trainer Joe's I think you're right Carol is looking for excuses to not start I've been there and I've done that hopefully one day she'll be ready thanks for everything trainer Joe

[@larevival4074]

The only hope for lasting weight loss is a mindset change. So glad I’m getting this through your channels, book and program ❤

[@rachelseibert7882]

I love you guys!!

[@trainerjoes]

🙌

[@Awall79]

I did Joes program and I did terrible but that was on me completely. Joe really does give you all the information and motivation you need but I just couldn’t stop eating off plan…I wish I would have done it to the letter but I guess I wasn’t ready. Hopefully I will be soon.

[@trainerjoes]

🙌

[@rainwarren1219]

I hear your approach as a "mindset" shift which is the power of it. There are some things in the thinking needs to change. BINGO, IT'S YOUR MINDSET. Been doing your program 90% for over a month. Feeling very happy with my results. Read the book, doing the program with a friend. Thank you!

[@dawnscully8066]

You guys are so funny!! 😂 I get the book from Amazon tomorrow can't wait to dive in and start reading it.😊

[@trainerjoes]

🙌

[@marygarrett9724]

She wouldn’t have been happy with anything

[@cynthiawoodcock]

Your right trainers Joe she wants control. People want to reinvent things that work

[@ilovepotatoesforever9818]

You should have been clear about videos being available AFTER the live sessions. You could have directed her to your many KZbin videos or to reading your book. They would have given her the sense for the program. My two cents. You were gracious to give a refund.

[@trainerjoes]

🙌

[@keldel6157]

I think the food list ahead of time is ok but doing the videos ahead of time is not part of the plan unless she had a good reason like work schedule etc but I think the program is set up to do as a group with a beginning and an end

[@davidbarrington4178]

Trainer Joe is intense but he gets results. If you’re not ready to make a CHANGE, don’t sign up for Trainer Joe’s training. Some people WANT RESULTS, without making the sacrifices. That doesn’t work.

[@sarita5572]

Sounds like she's a chronic complainer. It's a thing. These people look for anything and everything to complain about and enjoy it. Makes them feel important. Sounds like the issue here.

[@otterkittymom]

Nice one, Joe 🙂

[@julenebotes18]

You can't win the lotto if you don't want to buy a ticket😂

[@MaryMartin-f4b]

8:47 pm Got your back Joe! I have lost 10 Ibs in Aug! Have to have rules or your program would not be successful. Tell her to try it 2-3 times and she will catch on😊. I think your son and you are entertaining!

[@trainerjoes]

🙌

[@marygarrett9724]

I’m watching these videos and seriously thinking about joining the Nov. 21 day challenge. I have 15 pounds I would like to lose. 165 now I want 150. Age 64

[@trainerjoes]

Great! Love to have you join the team!

[@keldel6157]

I don’t think she’s a candidate for a group challenge I would not give her the program for free she was too quick to temper and ask for a refund

[@marygarrett9724]

😂😂😂😂😂 this is so good

[@LakelandluvsBlythe]

What does the program involve, basically. Is there a good exercise program involved along with the eating. I would appreciate knowing these things before signing up

[@trainerjoes]

Most people struggle to lose weight. I walk you through a process that trains you to relate to food in a whole new way so you can lose weight and keep it off. We do this in the form of a 21 Day Weight Loss Transformation program. You would watch my sessions live(or recorded at your convenience)twice per week and each session is about 40 minutes. These sessions provide critical accountability, community, coaching, and inspiration to empower you break some bad habits and patterns and renew your mindset. You are able to watch the videos and access everything you will need including your food list(large variety of normal foods), tips for success, and daily guidance with the convenience of the Trainer Joe App. There are no special foods, pills, or powders to buy. The average weight loss is 11 pounds in the 21 days. And most achieve a new mindset that helps them stay on the right path. We have a new group each month. This is not an exercise class. The cost is $89(at the time of this writing) It lasts 21 Days start to finish.

[@amandatyler5715]

Carol wasn’t ready for change! If anything ,You were too kind . 😂 You gave her money back no questions asked. She signed up for the 21 day transformation which hadn’t started yet, not for old videos! 😂 She bailed on you before giving you a chance to work your program.

[@trainerjoes]

🙌

[@rainwarren1219]

😂

[@otterkittymom]

Sharman

[@MaryMartin-f4b]

8:47 pm Got your back Joe! I have lost 10 Ibs in Aug! Have to have rules or your program would not be successful. Tell her to try it 2-3 times and she will catch on😊. I think your son and you are entertaining!

[@trainerjoes]

🙌

[@MaryMartin-f4b]

8:47 pm Got your back Joe! I have lost 10 Ibs in Aug! Have to have rules or your program would not be successful. Tell her to try it 2-3 times and she will catch on😊. I think your son and you are entertaining!

[@MaryMartin-f4b]

8:47 pm Got your back Joe! I have lost 10 Ibs in Aug! Have to have rules or your program would not be successful. Tell her to try it 2-3 times and she will catch on😊. I think your son and you are entertaining!