MISTAKES Made, SOLUTIONS Follow - Milwaukee's Official Response - 2767 M18 FUEL 1/2" Impact Wrench

[@FordSeniorMaster]

Yes! WE ALL can thank the "TORQUE TEST CHANNEL" for bringing this to light and THEIR work made Milwaukee address this! Thanks "Torque"! 👍🏻👍🏻

[@Shoptoolreviews]

You can think that, and it definitely helped.

[@MustangAficionado]

@@Shoptoolreviews Link to the article, video, FB, IG or TikTok post or even email screen cap about the H96B design change before TTC's video and series of exchanges with Milwaukee. I'll check back later, would love to see it.

[@jake-mv5oi]

@@Shoptoolreviews well it does have 1.1m views

[@willc5979]

@@jake-mv5oi lol ikr why would you even say "you can think that" it just sounds super weird like he's jealous or something.

[@tanker242]

@@Shoptoolreviews that's truly the weirdest reply to a comment I've seen in a while. What else should one think? Your response says you don't agree but aren't willing to correct them. Large manufacturers move Mountains when they get public negative press showing their mistake for all to see. Large swaths of customers would make sure to avoid buying H96B because they know it has issues. Milwaukee sold those for a while without self correcting or even investigating because TTC did some very public tests along with their viewers and other KZbinrs. The difference is their professional, communication style, reporting the issue, and being scientific/analytical about it.

[@sophiasocal68]

It's nice to know a tool manufacturer listens to it's customers feedback and takes appropriate steps to correct a problem, especially when it comes to people's hard earned money. Respect to Milwaukee for making it right.

[@mos8541]

MILWAUKEE needs to put out a RECALL and option to get new FREE old model , NO QUESTIONS ASKED.... PERIOD!

[@johnthomson6873]

sounds good if onley car firms could do the same they no theres a mager fault and wont admit it or cover the warranty

[@404notfound.....]

I saw this the other day on the torque channel. Sometimes we shouldn't try to reinvent the wheel lol.

[@Shoptoolreviews]

I think Coke found that out back in the '80s with the New Coke and Coke Classic. Thanks for watching.

[@ZeGermanHam]

Seems pretty apparent that the changes were made in the spirit of cost-cutting. I don't know how they never managed to catch the issue(s) during internal testing, particularly when there seems to be such a high failure rate. It seems very obvious by looking at the pins that they won't last long. In a competitive tool market, I hope that Milwaukee has learned a lesson here.

[@kartboarder22g17]

So, Milwaukee Product Managment to R&D: How do we decrease cost on this over-Engineered product that we sell a lot of? Milwaukee R&D: we would have to see if we could decrease the cost of the mechanical compoents as the rest of the tool, motor, electronics, plastic housing would be leg work to change and have diminishing returns on cost savings. We could change the front housing to plastic, as a quicky like Ryobi did on one of their impact wrenchs. Milwaukee PM: nope I don't think that would be well received. R&D: Ok, what about removing the redundant bearing, and depend on lateral movement off the much smaller front motor bearing. Milwaukee PM: Sounds good, what else? R&D: We could change the cast planetary gear holder to a simple plate with pressed in planetary gear shafts. PM: Ah that will save quite a lot of money. R&D: but the shafts would only be supported by one side. PM: Quit talking, make it happen!

[@Shoptoolreviews]

You have too much thought into that. lol. I'm just gonna leave it there. Thanks for sharing.

[@kartboarder22g17]

@@Shoptoolreviews might be funny but trust me this is coming from experience

[@kartboarder22g17]

@@Shoptoolreviews if you can give me another reason why they would change something that has been fine and working for years other than cost reduction I'm all ears. I originally thought supplier issues could be a possibility. That now has been taken out of the equation due to them reverting back to A instead of rectifying it with a C. Everything I see changed in there is inferior to Rev A. I actually went through the parts list and if you have a Rev B and wanted to change it to a Rev A you could with $128.7 + tax and shipping.

[@satamanschmidt3428]

@@kartboarder22g17 No you couldn't. The A parts will not fit into the B housing. TTC made this statement already.

[@kartboarder22g17]

@@satamanschmidt3428 I'm factoring in replacing that housing based on BOM. So that's why the price is half the price of the entire wrench. Pointless to do of course.

[@jimmtech]

My goodness sure sounds like a non-apology apology. I've listened to your response from Milwaukee and read through the one from torque test twice it sure doesn't sound like they're owning up to any mistakes whatsoever! Why would they say IF you're having a problem ?? They won't even acknowledge that there's a problem! Thank goodness they're not a car manufacturer, otherwise they'd have to wait until more people died before they did a complete recall.

[@Shoptoolreviews]

I kinda see what you're saying. They did state: "This new design has not held up to the Milwaukee name and will no longer be sold. Our developmental testing of this mechanism did not reveal the symptoms described by users, but the feedback is clear, and our decision to replace product is ultimately the right thing to do for them." I'm pretty sure they're admitting that they messed up. Of course, a complete recall could be an option, but that's not our call. We just want to make sure they take care of the consumer (you). Thanks for watching.

[@youtubeuser5424]

LOL social media is the only thing keeping these companies somewhat honest. We would have way more shitty tools were it not for the power of KZbin.

[@Shoptoolreviews]

There is some truth to this. There's also information that skews too far both ways too, so it's a slippery slope. Thanks for watching.

[@JakeStreisand]

Now if only politicians were this honest and accountable.

[@puffnstuff12]

TTC brought this letter to light last week. I've seen multiple videos of them breaking and one in particular in the HD parking lot with the store manager standing by with 5 new units that all broke right out of the box so take it for what it's worth.. My little kobalt xtr 1/4" impact driver can remove 100 ft lb lug nuts without issue. Avoid H96B like the plague.

[@Shoptoolreviews]

Thanks for watching and sharing.

[@BlindMansRevenge2002]

@@Shoptoolreviews let ye who is without sin cast the first stone!

[@hectormendoza4158]

Kobalt es una exelente marca y económica

[@randysmith9636]

Thanks again brother for another great video. I am very impressed with the speed that Milwaukee took care of this issue. Unfortunately as your test proved, not all tools have the issue. That is why defects such as this can get out. Based on what I have seen, pins shearing, I'm wondering if it is a hardness of the pins. If a batch of the pins from the manufacturer was not hardened properly but still shipped, then this is the result. I worked at a automotive manufacturing plant that made shocks. We had a batch of rods get out that was not hardened properly. Thank goodness the problem was discovered before they was put on a vehicle. If a problem happened during the hardening process and the operator chose to let them go anyway, well, here you go. While I am a fan of Milwaukee I do own something from the rest of the colors available. I do not remember seeing a company jump on a issue this fast and absolute. Kudos to Milwaukee for standing behind their products. This actually makes me a bigger fan. Customer service can make or break a company. Stay strong brothers.

[@Shoptoolreviews]

We just want the consumer to be taken care of and we can work with the rest. Thanks for watching and sharing.

[@StillDontKnowWhatIWantToDo]

Just ordered 2767-20 from ACME and received AH96B serial number. I thought these were all pulled OFF the market? ACME hadn't heard about this and told me they are contacting their Milwaukee rep. They did send me a pre-paid return label but couldn't guarantee that I wouldn't get the bad serial number if I reordered. What's that? (Just look at the box). They promised to call me back with more info. I'll keep you posted if they reply.

[@javierortega8024]

Informacion muy valiosa Tim, una pregunta: actualmente hoy julio 2023, si podemos adquirir una llave de Impacto 2767-20 con numero de serie H96a?????? O como podemos confirmar que sea la que fue creada original aun comprandola en Amazón o mercado libre o tienda directa??? Puedes auxiliarme con el dato, Tim , por favor?!😊

[@itsme-uj6pg]

What does the plastic cased board do under the hammer. All wires have been pulled off mine. Doesnt seem to stop anything though

[@2010challengerRT]

Shtufft happens. This is one of the most popular impact guns for good reason. I just would have liked a better reason for the change in the first place. I find the response "Products can change in their lifetime..." to be a bit vague. Yeah they can, but why? Like Tim said in the video, it's usually to try to improve something. So I'm concerned that the real answer might be: "We thought we could cut corners to save a buck and get away with it, but it didn't work". Again, I hope that is not the case. Good video as always, I just like to see the inner workings and understand the design changes of this stuff.

[@sophiasocal68]

Could also have been their supplier of bearings was/has raised their material costs then passed that increase along to Milwaukee, triggering a trickle-down effect. Their engineering dept was likely tasked with eliminating the rear support bearing and believed the planetary pins would last, which clearly they won't. I'm just glad they are going back to what works.

[@hydrocarbon82]

I'd put money on a new hot-shot engineerd that said "hey, I can save you $4 per tool with this new idea!" The rest, as they say, is history.

[@J.Wick.]

Nahhh. They got CAUGHT. This problem was around for some time. Many returns. Nothing. One video comes out and things happened in a week. I'm glad they're honoring their warranty, and taking care of those who were effected. Also glad this was put out, as it may well have been in the cards for future "updates" on other SKUs. The "COVID" excuse has grown old. I like Milwaukee just like the next guy (Mostly for M12), But they seem to get a pass for anything they do that is questionable. The rabid fandom for them is concerning lol. But make no mistake, it is a for profit company, in it to sell you a new one.

[@grizz1199]

Exactly why I tore my broken impact apart and contacted TTC instead of contacting Milwaukee directly. Things happened real quick once the view count started climbing.

[@coltonjacobs5383]

Oh yeah. It's impossible they did any sort of testing on the B model, if people were literally breaking one after the other... It was obviously an effort to be cheaper, I'm glad it backfired the way it did. Who knows what kind of BS they could try to pass if it worked out for em

[@mattheww1097]

Loved the end where you threw in, the cast the first stone Scripture!!

[@DAR10162]

Yeah I have a question I waited for all this AB debacle to be over and for them to start shipping new product before I bought my half inch impact and despite the store telling me that they had just gotten the new impact off of the truck I still got to b model could I just contact Milwaukee and have them replace it with an a model or do I have to break it first

[@alfredbernal8603]

I appreciate your review on this issue. Thank you for your time!

[@Shoptoolreviews]

Thank you.

[@smerhawk]

Great video, I appreciate the help. I was wondering if it's okay to run the M18 high output battery in this tool. It seems to perform very well, but I don't want to burn out a motor

[@jaymyers3888]

VERY refreshing to see an entity such as Milwaukee step up, admit a mistake and come up with a solution. I’m looking forward to continuing to buy Milwaukee product. Thanks for all the fantastic videos.

[@UncleIvan1]

you sure it's a mistake and not just a scam they got caught in,?

[@captindan5460]

Milwakee tryed to pull a fast one and take out parts and then jack up the price without telling their customers. Its a shady thing to do and plus Dewalt high torque beats milwaukee high torque and Dewalt mid torque is the best on the market by a long shot atm. MIlwaukee is behind the 8 ball

[@chrisclark239]

Great video. I was worried I just got a 2067-20 bare tool for Christmas. I had to run to the garage to check the serial number. I got a H96A. I guess I am good.

[@Steve0885]

My question is there had to be a issue with the H96A that caused the upgrade. And is the A model going to have the electrical issue?

[@costavong6018]

Can you explain further why and what kind of design it is? are they call direct drive? how about ball bearing?

[@DANNYN224]

H96A original is the one to get look at serial code

[@hectormendoza4158]

Veo que Milwaukee a reforzado también la carcasa internamente para mayor duración y resistencia a las caidas, tengo una 2763 de alto torque de Milwaukee y la carcaza no esta tan reforzada como es estos modelos nuevos. Muy bien hecho!

[@TheFoxracing666]

You said in the letter it says the kit weren’t affected. Only bare tools not sold as a kit. This is false. My 2767 kit with bag, the impact trigger does not work for minutes at a time. Some info to pass along

[@meanodustino9563]

Yup. Mine started doing this. I just didn’t realize i had to register it. Have proof of purchase and yada yada yada. Don’t know. Don’t have and likely out of luck, I also noticed HD(Home Depot) doesn’t stock this AT ALL anymore. 👍 tired of the retuns. 🤣

[@markk3948]

Hey Tim. Did you ever do a max break away torque test on the 2767 if so please send me the link. Thanks buddy.

[@brianbanks3044]

I think the new design was either cheaper or made by a different team...probably both....happens all the time to look innovative....oops, things happe...glad they acknowledged it and made it right

[@hectormendoza4158]

La verdad una exelente máquina una belleza bien construida, buen video gracias por mostrar tal y como son las herramientas, saludos desde cali Colombia.

[@brianf9619]

The Problem is Milwaukee got Tired of DeWalt Kicking their Ass with their New Impact Wrench's , so Milwaukee tried to Up Grade the Tool without putting it through Proper Testing and it Blow Up in Their Face ......😆🤣😅

[@thorb5191]

A little late on the notice of issues with the 2767 and Milwaukee didn't try to make an upgrade they tried to make it cheaper to manufacture and failed. Love Milwaukee m18 line but every manufacture fails from time to time

[@BigGreenGlizzy]

So is the updated model 2767-21B ???

[@adambruner5636]

Before my H96B was replaced the stutter issue was more common with high output batteries

[@Shoptoolreviews]

That's the type of info we definitely want to find more of. Thank you. We have noticed that stutter and hesitation. Thanks for sharing.

[@strykerentllc]

We're still conscripts in Milwaukee's big red army and will continue to purchase the brand. The Sawzall proved itself many decades ago and we've been on board since.

[@StillDontKnowWhatIWantToDo]

Just received a call from Angie at ACME. After speaking with the Milwaukee rep Kurt, Milwaukee will directly ship me the correct serial number unit! Less than an hour with my reply - needless to say I'm VERY impressed with their customer service. Cudos to ACME! I hope this shakes things up for online retailers in volunteering to get ahead of this and NOT ship H96B units.

[@Shoptoolreviews]

Thank you for keeping us in the know on this. It's great to hear that ACME and Milwaukee are being responsive. I'm sorry to hear that the H96B units are still out there, but I'm also glad to hear that they're taking care of it before it's an issue. Thanks again for keeping us in the loop.

[@dominicwhite6529]

Allot of us have been waiting for someone to come out with a video on the good model of this impact if it's possible to give a breakaway and fastening torque of each mode 1-4 plz and thanks

[@richiieriich]

My hole hawg is not working th light comes on but doesn't work when the trigger is pressed

[@chiefhare]

Bottom line there fixing the problem.awesomeness!!! Thx for the info

[@Shoptoolreviews]

Exactly right. Thanks for watching.

[@jessesmith4474]

I am upset I just bought one on 3 November this month I took for bumper bolts out and I was only able to reinstalled three on the fourth the gun started impacting itself

[@kodyslaton9218]

You literally added your own name “Hey Tim” at the top of the letter. The TTC had the first and only letter sent to him, not Tim😂

[@Tryingtimes007]

I’ve just paid £340 for my 2767-20 wish I had just staid with dewalt DCF 900, ill not use it to the extent which you guys have, we in Blighty don’t have the codes you show, how can I know if I have a dud?

[@vickenkaragozian2041]

Milwaukee is a great company and they’re doing everything to keep their customers happy. I have a lot of milwaukees and they work great.

[@bobbyu8991]

These are still being sold at home Depot and other places the recall is largely being ignored

[@floridasmittys2018]

Wow, this was extremely helpful. Thank you!

[@Shoptoolreviews]

You're very welcome! That's why we do it. Thanks for watching.

[@brentdabels803]

Is your test of the dcf900 coming? I have a milwaukee 18volt (bad one) but with slow warranty svc and loose batteries I'm looking to change. Also it would be great to compare it to a snapon ct 9050 if ya can swing it. If the dewalt isn't great, I'll probably buy snapon and suck up the cost. Thanks for the informative videos and tests, your efforts are great!

[@johnthomson6873]

i have snapon and they dont do as good as milwaukee the batterys brake down and dont last the tools are not as strong as milwaukee am getting all milwaukee now even the small 1/2 inch drive gun is stronger than snapon and cheeper thanks john

[@brotheradam]

It looks like the new board with the covering over the electronics needs kept but the change from the bearing does not work so part good part bad

[@shadiahmad4848]

I can't find your original review of this tool.

[@henrysmifth536]

Everybody is talking about the defective product

[@Shoptoolreviews]

Yes, because this is a very popular tool.

[@paulbae3702]

Milwaukee is trying to save face after getting caught doing a mid-model downgrade. The cost cutting measure between the old & new here is embarrassingly significant. I wonder what other tools in their lineup is getting this type of update.

[@johnandersen4753]

One thing to remember. They are not recalling the B model. They are waiting for someone to buy it have a problem with it, then have to return it. In my opinion they should recall all of them.

[@jaredkiser6578]

I think he says in the video that the H96B is being sent back to Milwaukee and being replaced by H96A products. That sounds like a recall but I maybe wrong.

[@jake-mv5oi]

@@jaredkiser6578 Just the ones that haven't yet been sold. you have to have a problem with a "B" model before they'll replace it.

[@KLR-650]

Exactly.

[@bobbyu8991]

On line retailers are selling every one they have like nothing happened

[@Jasonitodd]

I’m having the “stutter” issue with the 2863-20 model(one key). Has anyone else seen this issue?

[@WildDisaster]

There's tons of these on the second hand market. Facebook, OfferUp, craigslist, etc. All garbage and the guys who don't keep up with tool reviews are getting screwed.

[@BlackenedEclipse]

Not speaking for anyone else but myself but I for one am highly disappointed with Milwaukee tools. This issue is completely their fault and caused by simply trying to save Pennies. I’d expect this BS from lower brands but def not from Milwaukee. Flex is just getting started but I’ve taken, several of their products apart and did not see any short cuts or shady manufacturing in their tools. Just my opinion but their response doesn’t fully acknowledge their responsibility in creating this problem from the get go. Let’s hope they learn from this 👍

[@willc5979]

The issue is once companies get popular they start cost saving measures to make more profit. Flex will go down the same route all the big companies do.

[@FusionBoost2.0]

Marketing speak is all that is at the end... They avoided every question they were asked

[@Shoptoolreviews]

What should they have done?

[@randysmith9636]

What questions did they avoid? They literally answered every question that has been asked. No where was this just "Marketing speak" they admit they made a mistake and took corrective actions. Actually very fast I might add. Your bias is showing, what color? Yellow or Teal ? Personally I do not remember a company jumping on a issue this fast. When the problem was discovered it was addressed within a few days. With 100% replacement and complete recall of the defective tool. I'm not sure what more could have been done besides what was done. Rather you like Milwaukee or not, as a company I am very happy to see them stand behind their products. I personally own Milwaukee, Dewalt, Skil, Makita and Craftsman. I would like to think that any of the other Crayola brands would step up to this level of customer satisfaction but I seriously doubt it would be done at the time frame Milwaukee did. Stay strong brothers.

[@FusionBoost2.0]

@@randysmith9636 You really can't see the marketing speak at the end? Question 2 for one, why did the design change? Products change etc didn't hit the mark. Marketing speak, totally avoided why the design changed. We all know why, it was too save money by eliminating the encasement and bearing. How the engineering team didn't see how 3 pins could handle that load is beyond me, total coaster F*** from the get go. Question 4... How did they not catch it. Simple, they didn't do the r&d and QA they should have. These were failing left and right out of the box, to say they didn't see anything during testing is laughable. Did they not catch the stuttering either? They through that together and sent it to market and hoped for the best. The only reason why anything was done because it hit the internet like a shit storm and did it to avoid any more negative press.7 impacts to find one good one? Something is terribly wrong with the parts and or design and should not have made it passed the drawing board but it did to save cost

[@randysmith9636]

@@FusionBoost2.0 Yellow, gotta be. Not all tools have this issue, his didn't. I commented on the pin issue in a post. Of course they test, seriously, you don't think they dont. You do not get to be the biggest and have the "overall" baddest tools on the market by not testing or giving a crap. I personally do not know why the change was made. Regardless though, if the change does not effect the quality or effectiveness of the tool, as a consumer we never know about these changes by ALL manufacturers. All companies, be it auto manufacturers, tool manufacturers or any other widget you can think of make changes. Sometimes to simplify a design, cost savings (which is a dang good reason if you own the company) or manufacturing issues. I personally believe it is from a bad batch of harden pins. That would explain why it only happened for a few tools, especially those from a certain batch. That would explain why 7 tools in a row failed, they all received the defective pins. So you are complaining because they jumped on it in a timely manner? You cannot fix a issue until you are made aware of it. To say that Milwaukee was aware of the issue and chose to just say the hell with it, ship it anyway is nothing short of absurd. Show me any other company that had a problem with its product and addressed it this fast. You say they only did it because of the internet and it showed a problem. Well duh, how else would it be discovered so quickly and brought to their attention. Milwaukee jumped on it fast to protect their name, customers and just good CS. Not sure why that is such a bad thing. As a customer I am very happy that they would.

[@FusionBoost2.0]

@@randysmith9636 pretty long winded post I must say

[@hanyoukimura]

"Upgraded" some components, with air quotes as big as Microsoft Word will allow. It's good that they are moving to fix this, but this would have never happened in the first place if they didn't try to cut costs with a cheaper, less durable design. Still, credit where it's due: they're moving pretty swiftly to fix the problem they created. Not every company would own up to it.

[@johnandersen4753]

They did not make mistake they got caught.

[@bennytorres4557]

Heads are gonna roll over this issue

[@FusionBoost2.0]

They even cheaped out on the grease in these, Jesus. No moly disulfide grease, looks like you're typical chassis grease from Napa lol

[@Shoptoolreviews]

Our grease detector wasn't working, so we weren't able to test the grease. Thanks for watching.

[@jdtvco]

has to be a lube tech, dude really knows his lube.

[@jeffleake1960]

I hear their greese gun has major issues to and not only does it fail a lot if outside the US and the 5 year warranty it's not cost effective to repair it. I own 3 Milwaukee tools and everyone of them has at least 1 fault that just occasionally reminds me these things are not the top quality tools their made out to be. My next tool upgrade i ll be moving over to makita for sure , well moving away from milwaukee for sure

[@franciscolarranaga6778]

Even the H96A is giving me issues. Very disappointed with Milwaukee

[@davidmcgee2126]

I thought they recalled the B.

[@basook6116]

why Milwaukee M18 High Torque 1/2" Impact Wrench design this product with out testing??

[@gk7588]

This is exactly why, I’ve decided to go with Flex. Quality-Power is the brand.

[@KLR-650]

So I just bought one of these and it turned out to be the B model. Great. The first time I used it, it sounded off. I also thought I was not pressing the trigger a couple times when it stuttered. I felt that I liked my mid-torque much better. Then I heard about this new change. I did another brake job and the unit appeared to work fine. So now what do I do? I rarely use this tool but I don't want the piece of a crap new design. Milwaukee is pulling all the B models of the shelf and will no longer sell them. They should recall of the B models from the public as well.

[@cmawhz]

What did you end up doing with it? Just curious

[@KLR-650]

@@cmawhz sent it in and received an a model.

[@bobbyu8991]

I can go today and buy a B model at home Depot 4/2/23 so they are ignoring the recall like online sellers

[@draytonPW]

This is my problem with Milwaukee. They reduce the quality of the design without notice and there was no price reduction. Just an inferior product masquerading as the old design. This is something you would never see Makita do, probably not Dewalt either. Milwaukee is the only company working hard to worsen their product.

[@Uzztoob]

Im about to send a new (less than year old) A in for the stutter problem.

[@Shoptoolreviews]

Thanks for sharing. Is this a new problem that just showed up, or has it stuttered since you got it?

[@Uzztoob]

@@Shoptoolreviews since i got it back from repairs last year. I didn't use it till early this year and it's done it from start. Intermittent but, the issues lean towards a fully charged good battery. Sneaking up on it with a gradual pull when possible, helps also. And cleaning the terminals helps for a while.

[@MrSupernova111]

That's pretty disgusting coming a reputable company like MW. For the amount MW charges for their power tools they shouldn't be shortchanging their customers.

[@jaredappleseed7037]

If Milwaukee was smart they would sponsor a video with AvE if he would do it

[@dan260140]

When you get caught and you start acting stupid lol

[@captindan5460]

Milwakee tryed to pull a fast one and take out parts and then jack up the price without telling their customers. Its a shady thing to do and plus Dewalt high torque beats milwaukee high torque and Dewalt mid torque is the best on the market by a long shot atm. Milwaukee is behind the 8 ball.

[@mik2712]

Firstly MW tried to cut costs and then got caught. Secondly, their official statement is complete BS. There was no attempt whatsoever to improve the product. Instead of upgrading the high torque (as has been done to everything else in the impact lineup), they chose to put profits ahead of their customers. Then to add insult to injury, they jacked up the price! MW is already getting beat by their competitors with impact wrenches. What are they waiting for? Upgrade!

[@jake-mv5oi]

Their decision to make this "rolling change" seems pretty dirty to me. The 2767 is basically known as the OG electric impact that gave all the air guns a run for their money (and the reason I got one) and has a reputation for being able to take some abuse. When I look for a certain model # I expect for them to be the same from one to the next. The "b" models are clearly an inferior design with those pins being in single shear. If they're going to make a design change like that, it needs to have a different model #, IMO. It'll make me think twice about buying Milwaukee next time.

[@theperfectpaintertoolreview]

The solution is to return it

[@skaterhk213]

Well a few engineers lost their jobs 😂

[@0rtmasta]

Throwaway tools. You can’t order most parts for Milwaukee that’s what you get buying Chinese/Hong Kong TTi garbage

[@Shoptoolreviews]

That could be true, but there are many using them. Thanks for watching.

[@faragmostafa633]

I used kzbin.infoUgkx4ynqaujg7rZKFapA8s29kTpRszJGa3-K this for the first time today to replace the front wheel bearing on my rwd 98 dodge dakota. This had absolutely no issue removing or reinstalling the lug nuts and it took off the axle nut without any struggle. Sounds like it's got some muscle to it. Time will tell

[@danabenjamin3300]

Some of yall must dont know about their collet and chuck debacle..lol

[@Shoptoolreviews]

Sure, the rolling change on the 2-ball-bearing collet. At least that was an upgrade. Thanks for watching.

[@danabenjamin3300]

Lol ikr...but I've seen a comment here and there saying they let go too.i don't know because I don't have one but will be watching more of your reviews!

[@markreagan2956]

Crappy design, I'm glad they went back with the 2967

[@seephor]

They probably spent a million dollars in R&D to save $5 on a bearing only to have it backfire and cost them more money. I hope this is a learning lesson for them. Don't take a working design and cut corners without thorough testing in REAL WORLD ENVIRONMENTS. Forget all the lab testing. Nothing compares to a tool that's been dropped several hundred times, left out in the rain and used in sub-zero temperatures and more importantly, lent to a friend who promises to take good care of it.

[@brettreid5949]

Milwaukee taken apart by a Rigid...🤢🤮

[@johnthomson6873]

hi i recentley bought a second hand milwaukee 2767 1/2 inch impact wrench it sudenley went into when you undo somthing you had to keep puling the trigger it would undo but would not spin it off i had to use my smaller milwaukee gun to spin it off i have no paper work for it spl number h98ad201212256 would this still come under the warantey or haw do i get it repaired thanks john ps your program is top

[@hav2win]

You really need to stop repeating yourself so often. You could have knocked off at least 5 min. with all the repeat comments. How many times did you say the model #? How many times did you say the tool was new? How many times did you say the tool was not sent from Milwaukee? And on and on. Some people intentionally repeat what they say as a way to extend their videos in order to meet KZbin algos which benefits ad revenue. ?