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[@cathgreenwood831]

Strange how people's experiences differ so greatly. My experience of Octopus is excellent, great customer service and well priced tariffs. Would not hesitate to recommend.

[@BrianMartin-ox2ru]

Octopus Energy are appalling. The worst customer "service" I have ever experienced, and I will be taking my wholly unadressed complaints to the UK Ombudsman.

[@OctopusEnergy]

I'm here to help and keen to check on what's been happening here, Brian. Can you please send over your email/postcode using this form so I can find your account 👉 octo.ps/fb-help 👈 You can read about the steps to going through a complaint here: octopus.energy/unhappy/ 🐙