Smart Lock Not Working? The 1 Thing You Must Check When Installing a Smart Lock

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If you've bought an electronic smart deadbolt, you want to protect that investment. But a lot of homes are not setup correctly to install the smart lock and once installed, you will find that the smart lock is not working.
Because the bolts on deadbolts must extract all the way to lock in place and protect the home, smart locks are designed to alert you or try over and over to get that bolt extracted to it's full length.
When installed wrong the smart lock may do one of the following:
The smart lock makes a clicking noise while trying to extend the bolt.
The smart lock beeps when locking.
The smart lock is jamming.
The smart lock has a red flashing light after locking.
When this is a new problem, you've just installed the smart lock, the cause is most likely the deadbolt receiving hole not being deep enough for the smart lock to fully extend the bolt. You can test for this by locking the smart lock with the door open. Do you get the same problem? If not, it's the frame hold for the bolt.
The frame hole for the bolt must be at least 1" deep or the smart lock auto locking feature will NOT be able to properly extend that bolt. This will make the deadbolt not function properly, can put your home's security at risk, and can cause improper wear and tear on the deadbolt.
The one thing you must do when installing a smart deadbolt is to make sure that hole is at least 1" deep.

[@TheBrooklandsBeat]

As a locksmith for over 20 years I would also add that it is also extremely important that you ALWAYS take your key with you. I get multiple calls every single week from customers with electronic locks that are locked out either because the batteries died without warning, or some other malfunction caused the lock not open using the keypad. People have to remember that these locks are simply for convenience of locking and unlocking and are not a replacement to carrying your key.

[@LocksmithRecommended]

Totally agree!

[@roseorchid7981]

Wish my wife understood this...

[@JW-xj1yf]

AGREE I am changing a Yale Keyless that came with house to Yale Access KEYED. Pay a couple bucks more for KEY

[@mChav34]

This video is absolutely on target. Trusted contractor installed ours. for years i couldn't figure out why phone controller wouldn't show it as locked. realized exactly what he's saying was the problem. They also have a stronger, more secure strike plate with a pocket available.

[@LocksmithRecommended]

Thanks for commenting! ✌️

[@frankbiz]

Its amazing how many builders install deadbolts incorrectly. I bought a brand new condo duplex 4 years ago and I had to correct the deadbolt hole which was approx. 1/4" too shallow. The same for the guy next door, crazy.

[@LocksmithRecommended]

Thanks for the feedback!

[@Ali-ph2in]

spot on, the throw was a little tight on mine. Clearing that space fixed the crazy cycling.

[@qbtc]

Thank you, sir. My deadbolt recess was about a 1/4" too shallow and I was trying to find ways around it but you are right. There are no ways around it so I used a masonry drill bit and deepened the recess and voila. My Yale Assure SL lock works as it should now.

[@LocksmithRecommended]

Excellent!

[@CynthiaKerns]

The 1 inch depth on the deadbolt recess was the problem with my new Yale smart lock. My husband made the hole deeper and the whole thing just started working.

[@jjdawg1963]

Sir this helped me tremendously! Thanks so much!!!

[@Tmrfe0962]

Thank you so much, a very important detail. That sir is why there’s professional tradesman in every field.

[@LocksmithRecommended]

Thank you for the feedback, very much appreciated.

[@awgall]

GREAT VIDEO! Exactly what I was looking for! THANK YOU!

[@LocksmithRecommended]

Glad it helped!

[@CorgiDaddy]

I ran across your channel by accident and really appreciate the content and quality of your videos. Well done and thank you! Scottsdale, AZ

[@LocksmithRecommended]

An Arizonian! Yayyy! Thanks for watching and if you ever need keys or a safe, come on by our Scottsdale location. www.acmelocksmith.com/scottsdale-lock-shop/

[@annanderson7]

Good to know!

[@user-kn8vg8kv9y]

My lock is recycling when it tries to open. Is this something within the lock itself? It seems to lock perfectly fine

[@453tye65e65e65e65]

Question I see reviews for the expensive electronic locks but what would you recommend for one with out all the extras? Just a key and key pad no RFID, WiFi, or cellphone.

[@LocksmithRecommended]

For touch screen, I'd still go with the Yale, just without the Wifi feature. It is on our website: www.acmelocksmith.com/buy-safes-online/yale-touch-screen-bluetooth-deadbolt-yrg426.html If you don't care about the touch screen, Schlage has a great push button lock for less than $100. It's on Amazon here: amzn.to/3kJ5TPl And you can see our video on the Schlage lock above here: kzbin.info/www/bejne/bH2uZqqZbcp6kMk

[@Jas1618]

If the hole isn’t deep enough how would I make it deep enough (What tools or drill bit size)

[@LocksmithRecommended]

Spade bit would work great.

[@jeffpolanco604]

What happens if the battery dies ? And key it’s not around ? Yale locks have a 9 v alternate option for when battery are out- does this one have something like this?

[@LocksmithRecommended]

You get a low battery notification when the batteries start getting low. Interesting question though. I still carry my house key with me everywhere even though I have a Smart Lock. I don't carry 9 volt batteries on me. I'll have to think about that.

[@debbebuhat]

Why you still have the normal door lock with handle? Is it necessary? Or it serves as a handle for the type of Yale product you chose

[@LocksmithRecommended]

In my installation, the handle lock is what automatically latches the door shut when I close it so it doesn't just blow open. But, instead of buying the deadbolt version of the Yale CBA they also sell a handle version of it, so you could just buy that and replace your existing lever/knob. On Amazon here: amzn.to/3uMPpva I do get a small commission if you use that link and buy product from Amazon.

[@shsu7426]

Thank you for the reviews on the Yale August locks! Could you tell me if the deadbolt that comes with the August smart lock can be bumped? What type of grade 1 deadbolt that is compatible with the Yale-August smart locks would you recommend replacing it with that cannot be bumped? Thank you!

[@LocksmithRecommended]

The default one can be bumped by a skilled person. It does have anti-bump pins installed but it's doable. We sell them with a Mul-t-lock cylinder upgrade. www.acmelocksmith.com/buy-safes-online/yale-touch-screen-bluetooth-deadbolt-yrg426.html

[@beryl5196]

What kind of lock would you put in the garage which leads to house?

[@LocksmithRecommended]

Depends on intent. Security? Easy keyless access?

[@JJtheguitartech]

Question.. I rekeyed a Schlage to have a master key. My master key will turn counter clockwise nice and smooth, but wont turn clockwise AT ALL. The operation keys work PERFECT. What could be the issue? Thanks

[@LocksmithRecommended]

Most likely just need to recut the master key. Sometimes when a key is cut poorly the key is at an angle in the jaw of the key machine. It only takes a little bit of an angle to create the problem mentioned. You could try to LIGHTLY run a round file across the cuts of the key ONE or TWO times and check the key again.

[@JJtheguitartech]

@@LocksmithRecommended Thank you so much. The master works fine in 3 other locks that I repinned. Its just the one that is giving an issue. I'll try what you said. Maybe the key needs to be cleaned up a hair.

[@charleshanna3184]

Hello My tt lock opens via Bluetooth and closes but when I use my pin pad it only opens. When it closes it only makes noise but doesn't lock

[@LocksmithRecommended]

Could be this, kzbin.info/www/bejne/d4uXdWN8aclkjJI , but if it's closing via bluetooth, maybe not because it would struggle both ways.

[@SherryXShi]

My Yale smart lock can not open, keyed in PIN number, ✅ door locked won’t open. Now what ? It works well for 3 years

[@courtneyhatcher8026]

What do you do to this lock when it keeps automatically unlocking rather than locking back ?

[@LocksmithRecommended]

Your lock is installed wrong. Is it the schlage? If yes, this will solve your problem. kzbin.info/www/bejne/gl7No2amj72hhKs

[@missrachelnicole1]

What if the lock is doing this even when the door is open (nothing is restricting the bolt from extending)?

[@LocksmithRecommended]

Call their customer support. The only thing that might be is if you're handing is wrong. But that would depend on the lock you have.

[@carllewis2207]

👍🏻

[@LocksmithRecommended]

Thanks.

[@bme7491]

Why an electronic deadbolt? A burglar can still pick the lock like they would a standard deadbolt.

[@LocksmithRecommended]

It's just a convenience thing. I like knowing when my kids have arrived home. I like knowing my kids will never be locked out (like if they lost their house key). I like being able to check that my door is closed and locked from anywhere. Almost all of them though make a version of their lock that has no keyhole.

[@bme7491]

@@LocksmithRecommended Ah, good to know that last part. Thanks.

[@user-kn8vg8kv9y]

My lock is recycling when it tries to open. Is this something within the lock itself? It seems to lock perfectly fine

[@LocksmithRecommended]

Not sure on that one.