Schlage Keypad Lock Fix - Spins But Wont Unlock - 3 Different Fixes

Try these 3 things and get your lock working again!
Check out this video on this cool hex key tool storage rack for your shop -
• T Handle Hex Key Rack ...
Link to purchase this lock - amzn.to/40guqQW
Torx Screw Drivers - amzn.to/3Fv0j0a
Email - [e-mail]

[@bkhurley6210]

OMG!!! Thank you so much Jon Crane. After 15 fails for other repairs in our house, this fix really worked! Saved us $110 and restored our faith in DIY fixes!

[@dmoney44515]

Thank you so much! Our lock had problems #1 AND #2. Clear, simple instructions and a relatively quick/easy fix. Thanks!

[@josephcroft1502]

Thanks! Very helpful! You just saved me $149! I was going to buy a new lock, but instead I watched your video and fixed my old one.

[@shakkumar]

Absolutely fantastic video that clearly identifies the three root causes for the issue. I Thanks SO MUCH for sharing this with all the viewers !! I have the exact same problem with this Slage lock and fixed it within 10minutes after watching this video.

[@user-db7es8ub2g]

Wow. Clear, concise and accurate. Fixed my lock in minutes after watching this. Awesome.

[@johnsollers3585]

Excellent video! The “relaxed spring” repair worked perfectly.

[@michaelmessner3169]

You fixed my door lock thank you so much for your insight and giving me the knowledge to pull it apart and fix it 😊

[@NathanWingate]

This fixed our lock. Thanks for taking the time to make this video.

[@stuart5167]

Thank you - #3 the lockout toggle was facing downwards and I had no idea. Life saver and bookmarked for future reference.

[@StephenCHoltzman]

OMG Thank you!!!!! I love my Schlange and have had them for over 12 years with no issues. Your fix worked perfectly!!!! Thank you, Thank you, Thank you!!!

[@saltyshiggy]

Thank you for the very clear demonstration and explanations. Love when people show why a problem can occur and then the solution to it.

[@jackvitacco1939]

Thank you! Great video. Very clear step by step instructions and it fixed the problem.

[@wilderdede]

Just use your video to air my lock. I was all set to go out and buy a replacement but now I don’t need to very grateful for this helpful information. Keep up the good work.

[@bobbrown4234]

When watching this video, I immediately realized the solenoid spring was my problem based on the exact symptom I was having with our dead bolt. I'm betting that over time, the spring ROTATES/SPINS, and moves it's position during use and from closing/SLAMMING the door shut. As soon as I opened my bead bolt up and saw that the bottom of that spring was not visible, I knew the spring was no longer in it's correct positioning. The moment I pulled that plastic "C" shaped part out, the spring bounced down and became visible. The lock immediately became usable again. Thank you for providing such a detailed visual of the workings of this particular dead bolt.

[@user-eg1ir5dc5e]

Thank you for the very clear demonstration and explanations. You have saved my sanity; this door lock was driving crazy for months.

[@johnpowell7246]

Your recommendations worked like a charm. Ten year old lock works flawlessly now. Thanks

[@sheilafriday709]

Fix #2 did the trick. Great video. Saved me over $100. Thank you. PS. I’m a senior woman.

[@LadyMorena17]

Thank you! We just embarked on what became a Sunday headache and $200 after. You are clear and on point! You brought a marriage closer!!!!

[@RightOnJonCrane]

Right On! 🙌 I’m glad it helped!

[@AkiraKenshin]

I love this. Thanks so much for actually explaining how it all works! Very interesting and now we can apply those principles to other door lock models!

[@lindahartman4609]

Hallelujah, Hallelujah, Hallelujah, Hal le lu uuu jah! Worked like a charm. Would have taken me 25 min, but couldn't figure how to put the thing back together. My thanks to you and all the great vids that helped me get the job done!

[@RightOnJonCrane]

Right On! 🙌 Glad this video helped out!!

[@3498hyt]

I’ll add my thanks to the list. Your very clear instructions helped me fix all three of my problem locks. Thanks for sharing your knowledge.

[@driftwood8]

Thank you for sharing these tips. Fixed my deadbolt issue in less than a minute after watching your video.

[@keoladuarte248]

this is the exact problem I'm having, it's hit or miss and typically doesn't engage when it's cold outside. i'm going to open mine up and try these fixes out. i hope it helps and saves me $100 to replace it.

[@user-fk7ei3jz9z]

Mine was the spring. Thank you for your help. Much appreciated. Your instructions were spot on.

[@taylormills2757]

Another issue that was on mine was the spring had come off the guiderails for the solenoid that spins, and was barely hanging on when the motor spun but not creating enough torque to move the pin. I put the spring back onto the guide rails and that fixed my problem. Thanks for the video.

[@RightOnJonCrane]

Right On! 🙌 thanks a good tip to add to the list! Thanks!

[@brucebusta1279]

Wow!! Fixed my lock for free. It was the second problem. Once I reset the tag on the spring the lock worked great! THANK YOU!

[@GeorgeofMaui]

Brah! Thank you! It was the solenoid spring for me and it fixed it! I just wanted to let you know how much I appreciated this video. You saved me a new lock!

[@fcrombeen]

Just followed this video step by step and fixed my lock. For me it was the spring. Pulling the plastic piece out and repositioning on the spring fixed it for me. Wonderful video. Thank you so much.

[@MrPaulmackay]

With your clear instructions, I was able to fix the spring. Thanks!

[@d43243]

Was able to fix my lock my Schlage door lock. It wouldn't engage as you stated. With your step by step instructions I got it working again. Thank you!

[@danmc64]

The spring was my problem. Thanks very much for your helpful information! 👍

[@trainingwolves7]

Thank you for this video! Just fixed our lock thanks to you.

[@JAAPowell]

Thank you!!! Great video and detailed explanation …10 minutes ago, I thought ours broke and we were going to have to go in and out of the garage until I got a replacement… pulled up this video and 3 minutes later i fixed the issue!

[@michaelgiraud3163]

Relaxed spring was the issue on mine. Thanks so much Jon.

[@billrubin4560]

I had this same problem and contacted Schlage. They told me to do a factory reset, and it solved the problem. No need to open up the lock. Update - the lock stopped working differently, it was always able to unlock. I contact Schlage again. They had e send them information, including a video of the issue. They are sending me a replacement front portion of the lock -- completely free under warranty, even though it is ten years old. They made a point in their initial email of saying that opening the lock voids the warranty. So maybe contact the first. Of course, if you are able to fix it yourself, it is the faster option.

[@plprobigd]

Great Video! Worked like a charm! Spring just needed to be reset. Thank you!

[@RightOnJonCrane]

Right On! 🙌 Glad that worked for ya!

[@theoriginalMsA]

Thank you, Thank you, Thank you. This video saved me some time and gas money. Your video is clear and easy to follow.

[@441eileen]

Very helpful, thank you! Got my lock working in no time!

[@mauricevonasek5919]

I installed three of these style locks almost three years ago and one by one all three succumbed to the "weak spring" malady. Glad I found this video as now all three are working properly. Many Thanks! One has to wonder how long this "fix" will last before another "redo" is required? Hopefully the folks at Schlage will have corrected/improved on the quality of springs used in their newer models....or not, because planned obsolescence sells more locks.

[@glennfiddy6569]

Yeah, until we get fed up and switch brands. That would be me.

[@Meradith-oy7oz]

So my malfunction cost $300.00 for a locksmith to get back into my home. That worked 2 weeks, the rain has my Schlague malfunctioning again. Was just percolating about the cost to replace or fix it again. Is Schlague sending out their certified locksmiths to remedy, does anyone know ?

[@dustinmartin653]

Same, we put on all of our air bnbs

[@pauldaignault7407]

The lock needs to get cleaned as the factory lubricant accumulates fine dirt that impedes the operation. Simply clean out the mechanism with carb cleaner and then spray it with a Teflon dry lubricant that will not gum up. The lock will work great again. Spring tension is not the problem. It’s mechanical and has to be serviced every few years or so.

[@brucesachetti1935]

Great video. Fixed the issue with my Schlage. Thanks!

[@mikebarnes4281]

Same here...spring issue...readjusted and it's fine. Thanks so much for the video.

[@brendondickerson9563]

Just reset the spring on mine and it's working again. Thanks for this video!

[@celiadevault1066]

Thank you .I followed along and fixed the lock. Very pleased

[@JWPOutdoors]

Thanks! You made my repair quick and easy.

[@smokeyjay187]

Thanks. Love how concise your video was. My lock wasn't working. I guess my spring was too tight because everything else was okay. Anyways, you may have saved me some money. Thanks

[@RightOnJonCrane]

Right On! 🙌 Thanks for the great feedback! Glad it helped. It sure helped me. I have a few of these locks. I got a couple replaced by Schlage before I started fixing them.

[@c00Ljr]

Yep...that fixed my issue. Great video. THANK YOU!! I really appreciate it!!!

[@michaelcloud9230]

been looking for this video for a while now on and off, this is exactly what my lock is doing, thankyou

[@RightOnJonCrane]

Right On! 🙌 I’m glad it helped!

[@leemeinecke8550]

Thanks! Fixed both my locks which would make solenoid noise but not engage the deadbolt. Spring was just bound up now they work great.

[@barboahu]

With these instructions, I fixed it! Now to pull out other push button lock that was broken and I put back in the box. Thank you

[@gregtuck1]

Great Job of Explaining Jon!

[@scotgill9975]

Excellent video showing how the mechanism works and the potential issues. We have three of these locks, and one of them was experiencing an issue with the spring under the plastic piece. Thanks to your tips, that lock has returned to fully operational status.

[@RightOnJonCrane]

Right On! 🙌 I’m glad to hear it! They are good locks. Just need a little TLC every now and then.

[@kellyforbis9190]

Thank you so much for the super simple and easy to follow video!

[@johnwilson3375]

Thank you so much for posting this!

[@JimNichols_NotSoNegative]

Thank you so much! It was #2 for me, the spring. Excellent video 😊

[@RightOnJonCrane]

Right On! 🙌 Thanks! I’m glad it helped and you got it working!

[@zerocool9284]

While not the same exact lock, issue number 2 was happening in my Schlage electronic lock. I was able to fix it and save $159 on a new front door lock. Thank you for the helpful video!

[@viviankensington3060]

Great video! So simple and great instructions. I love diy videos that let me feel like the house hero! Thank you!

[@caymanwest4929]

Great Video, thanks. I have found this condition happens over time and requires the same periodic maintenance procedure. This is caused by the drive motor that gets out of sync, favoring the UNLOCK rotation. What i have found is that "compressing" the spring is the better solution. And the real solition that Schlage should consider is providing the owners of these locks with a slightly long pin to better engage the cog.

[@anilksingh650]

Great video very well explained and clear video, thank you for your valuable time

[@aramsantos86]

Thanks! I was going crazy trying to figure out what was wrong and it turned out to be that spring! It looked perfectly fine until I did your fix. You're awsome!

[@user-rf5lg7il1i]

8:31 great video super clear and to the point bravo!!!

[@tower992]

Thank you so much. The spring was my issue twice now the first time I returned it. The second time I went to KZbin. Easy fix thanks to this video. I have several of the same locks love them. But the one we use the most the spring thing happens too every couple years.

[@michaelmessner3169]

Thank you - i will be trying mine to fix tonight. Thank you again.

[@LarryBrennan-vs1sl]

Much appreciated!! My problem was the larger spring under the plastic 'C' shaped part operated by the solenoid. Removed the part, spring 'relaxed' (?) and everything working normally again!! The symptom was the spring wouldn't release and the lock was 100% engaged from inside and outside - anyone could open the dead bolt at any time. I can now return the new replacement I bought unopened - thanks you you, Jon !

[@Oksani]

Thank you for this! I have that exact lock, with that exact problem. Unfortunately none of the solutions worked for me, and yet you fixed my lock! Why? Because you said somewhere that schlage will replace battery draining lock. Well, it never occurred to me to see if my 7 year old lock is under warranty! It is! I email schlage with the pictures of my lock, and in about a week or so I got an email that said that my new lock is on the way! So yea, you saved me quite a bit of money!

[@karinelheureux7305]

Thank you for the really helpful video! I was able to repair our lock!! 😊

[@ScoutCrafter]

That would drive me crazy! Imagine being stuck outside! =D Glad you figured it out!

[@DdDten]

It happened to me embarrassed to admit. Had them on both my front back door. Got so used to using never needing a key and at the time was driving a car with a fob which I didn’t have a key on the ring. Just had to wait for my wife to get home where she had key in purse. Have hide a key now. But Schlage sent two new locks do to constant failure and still constant failure with new ones.

[@strangebrutoo]

It fixed it ... large spring was a little fatigued. I adjusted where the prong went in to move plastic semicircle higher up. Thanks

[@sushiomelette]

This helped! I was able to fix our locks! The spring on the solenoid needed to be readjusted

[@RightOnJonCrane]

Right On! 🙌 Thanks for watching and the feedback!!

[@napochulo]

This absolutely worked. Thanks

[@NR-dc7vv]

The spring trick worked, thank you!

[@richardbisk7541]

The second method worked for me. I had to do it twice. Much easier with a power screwdriver! Thanks.

[@justinedrington4265]

Thank you this was very helpful 👍🏽

[@pastapaul150]

Awesome, thank you

[@hilmarkoch4252]

Thank you for this brilliant video. Please enable the tip option on KZbin so we adoring DIYers can send you a token of our appreciation.

[@tprice01]

THANK YOU!!!! It worked, I fixed it. Mine was the larger spring.

[@RightOnJonCrane]

Hey Right On! 🙌 That’s awesome 👏

[@michaeljoseph4772]

Fixed my lock thanks to this; thank you!

[@aytviewer2421]

Many thanks! Now I know the strange beep I was getting this morning was related to a low battery. Swapping out today. Thanks again!

[@RightOnJonCrane]

Right On! 🙌

[@charlesbanks2110]

Thanks for the advice. The “relaxed spring” repair worked - an easy 10 minute fix.

[@RightOnJonCrane]

Right On! 🙌 I’m glad that helped!

[@outofcyan6634]

The spring was also my issue. I figured something was broken internally but nope, it was just a 10 cent spring hanging up.

[@melissamatthews7284]

Thank you sooo much for this fix ✊

[@bradbateman8230]

Thank you sir. This helped me fix my lock quickly.

[@papichuloman16]

Thank you!

[@shafluky]

Thank you for this video. It helped me to fix my lock👍👍

[@RightOnJonCrane]

Right On! 🙌 Great to hear! Thanks for watching.

[@pittwo]

I found your video to be the best for this issue So I was ready to start the disassemble but first out of curiosity I pushed in the SCHLAGE button on the keypad and presto when I punched in the combo it worked 😊 something to consider Excellent video Thx

[@marthagSC]

Thanks so much! I have 3 of these (on all 3 doors including into the garage), because I have a fear of getting locked out accidentally 😂 They’ve been great for 5 years with only battery replacements once a year, but the most used one failed. Went ahead and took the other 2 off and found the spring/ solenoid issue on both of those, though they were still working. Easier to do once I practiced on the first one, maybe prevent future problems, hopefully? I’m afraid of the WiFi ones, because our WiFi services hiccups often.

[@Cadkinsbass]

Thank you, you saved me buying a new lock!

[@grahamfonteyne4792]

I fixed my Schlage according to your instructions, thanks very much

[@RightOnJonCrane]

Right On! 🙌 That’s very cool. Thanks for the comment. Nice to know. 😊

[@stephennegrotti3448]

Had this issue just fixxed it, thank you so much

[@michaelm2686]

Awesome…. Thank you

[@learningguitar7948]

Great video, as others said, clear and to the point!! Mine started doing this after just two weeks, and these fixes are mechanical which seem more likely after some time/use?? I watched the video while on hold for Schlage tech support (I asked--pronounced SH-LAY-GH). The rep I got worked tech support for over 20 years and seemed knowledgable. She said this can also happen to due software issues, and usually a factory reset fixes the problem. However, my particular lock failed to factory reset! First time she saw that. So I'm exchanging for a new one, but not confident with this style lock. Prior to this, I tried two Quikset locks, and both had faulty motor/mechanisms out of the box so I got the Schlage. I do think this design is better, having the software activate a solenoid, vs turning the motor manually... we shall see...

[@dprubenstein]

Thanks so much, I was able to quickly repair my lock after watching this.

[@traceymmtaylor]

worked! Thanks so much.

[@joemelissabucik7689]

Thanks! This fixed the electronic locking/unlocking mechanism on my new lock. I had my lock rekeyed and possibly the person who did it locked the manual override (3rd fix). It's funny that the installation manual doesn't mention this as a troubleshooting option.

[@jeffmah3425]

Jon Crane - you are a CHAMPION! Thanks so much for this clear, awesome video. There's a gajillion of these Schlage locks out in the world and they all have these issues.

[@watwsplace8614]

Hi and thank you for the video. At 4:13 there is a good picture of the pin, in your model the pin is rectangular in shape. In my unit (12 yrs old) it just a round pin. The pin worked itself up making it shorter which then would slip over the spring coils. I was able to carefully push it back down. I put a drop of crazy glue with some baking soda sprinkled over the hole so the pin would not slide back up. Fixed!!! W

[@locksmithinginnovation11]

Jon great video I service 4 bldg by a University with about 400 units your spring issue I find that the spring actually compresses and does not allow the motor to pull the clutch pin enough to engage fully in the gear cog so once I stretch the spring and reassemble the units work properly.

[@amiranjit25]

It worked thanks!

[@RRINTHESHOP]

Great tips. 👍👍👍👍

[@RightOnJonCrane]

Right On! 🙌Thanks Randy! A quick fix on the lock! Decided to let the camera roll. 🎥 🔒

[@corvette72778]

This saved me BIG TIME!!!!! THANK YOU!!!!!!!

[@RightOnJonCrane]

Right On! 🙌 That’s awesome 👏

[@simulationsecrets6540]

Fixed it - thank you!!

[@RightOnJonCrane]

Right On! 🙌 that’s awesome 👏

[@paulad1355]

Thanks it worked. Spring for us too!

[@RightOnJonCrane]

Oh Right On! 🙌 That’s great to hear!