smart OTA EU 1.4.0

[@verboseEV]

Every manufacturer should do this type of videos, thanks.

[@smart]

Hi, @verboseEV! We're glad to hear you like the videos! 😍

[@KeinTeslafahrer]

I would like to have a short cut to switch off the Ei regulation in case of the over exceeeding speed limit. It is frustating to do it for each drive within the menue and the 4 deeper layers

[@bastiaan25]

I love the update. hope near future we get update for navigation system for charging stations along the route. im proude owner of smart#3 brabus👍😁

[@FolkenPT]

Suggestions welcome, have access to recording cameras, night surveillance recording, being able to take out of the parking lot with the application, more details about trips and routes taken, kilometers traveled, more detailed consumption, various sound modes to choose from to improve the speaker experience, games and applications like KZbin, Netflix, etc. when the car is stopped.

[@lenardgor]

Yes more travel data would be great. I come from a hyundai kona electric and in the bluelink App you can See data for every Single drive with time, average speed, Max speed, Distanzen, etc. for last 2 months.

[@FolkenPT]

Optimizing consumption without losing power would also be welcome, like Tesla where it increased autonomy

[@lenardgor]

Please Integration Navigation data into speed recognition. I drive the Autobahn and it says speed Limit is 60 because it was the last sign it saw. Its so frustrating.

[@glowingbunny5865]

I struggle to understand some of the comments posted regarding the constant, very much appreciated updates? Having suffered the ‘pain’ of an MG4 and its appalling interface (don’t even get me started on the dealers🤦🏻) Smart continuing to listen and improve the driving experience of their products should surely be celebrated? Even if one thinks they’re irrelevant better to have the option of turning a function either on or off - I’m all for it? If anyone happens to stumble upon this text, when will the update be available in the UK…?

[@marktakethat]

I agree all the updates no matter how small are awesome to someone. I can imagine families and children loving the avatar options as an example. Smart do very thoughtful updates

[@JasonCanning]

It should be available in the UK within the next couple of weeks.

[@glowingbunny5865]

@@JasonCanning Brilliant. That’s great to hear and I appreciate you taking the time out to let me know. I hope you’re enjoying your Smart experience as much as I am? I’ve managed to convert mine to a ‘CamperCar’ with a foldable double bed + en-suite shower rigged to the rear hatch. Such an incredible car…!

[@garrycroft4215]

@@glowingbunny5865I’m still waiting for the update in the UK. Let me know if when you get yours.

[@garrycroft4215]

Installing now see my post.

[@eugene__eugene]

In my opinion this is a small update. Only vehicle to load is a real enhancement, which was already available in Malaysia I believe. The static avatar can be an improvement if the moving avatar grabs your attention too much in the corner of your eye. The low regeneration can be nice for coasting in some situations, but in that case it should be switchable from the steering wheel

[@codyluen]

Hi~ This is Cody from Hong Kong. I would like to see a couple of new features for all Smarts in Hong Kong: 1. Allow OTA updates - currently it requires all owners to drive back to the service centre and wait for at least 4 hours, which is ridiculous. Moreover, the centres locations are not really convenient at all. 2. Introduces more features for the Hello Smart app - it would be great to see functions like adjusting charging speed (A), as in the centre display, and digital key in Hello Smart. Thanks for your time. Smart #1 is a good car at all. ❤

[@smart]

Hello Cody, Thank you for your valuable feedback and suggestions. We appreciate your input and will forward your recommendations to the relevant teams for consideration. We are pleased to hear that you are enjoying your Smart #1.

[@rflach42]

V2L is a good start. Is V2H also coming or does that require special hardware? As already mentioned: Enable most of the assistents when having a trailer/bike rack attached would be very helpful.

[@smart]

Thank you for your feedback. We will update you regarding V2H. Additionally, we appreciate your suggestion about enabling most of the assistants when a trailer or bike rack is attached.

[@micoash]

Thank you very much for the videos! They help a lot! My question: Why don't navigation instructions via CarPlay appear on the HUD in applications such as WAZE? (It's only through "MAPS").

[@gabriel_8801]

🎉 Vehicle to Load 🎊 Youhou 🙌

[@krizndzone]

Still not received the update here in the UK. When are you planning to release it here in the uk please? It’s been a month of waiting. 🙄🙄🙄

[@Mark-yq1bw]

I’m also still waiting. I thought today was the day but it was Spotify that was update. Sigh. The release notes for the update were from May 2024 so two months so far and going into the 3rd month.

[@garrycroft4215]

Nothing received as yet.

[@marktakethat]

Is there something wrong with the update no other has taken this long come on Smart !

[@garrycroft4215]

@@marktakethat I guess so 🤷‍♀️

[@krizndzone]

@@marktakethattell me about it 🙈

[@Michael-jy3tg]

Just cosmetic. Where is the better Navigationsystem with Travelplaner, Filtering e-Stations, Intelligence Drive SOC etc??!!

[@SgtSlapmaster]

It’s obviously not just cosmetic lol. Some solid features in there Navigation update is coming later in summer

[@glowingbunny5865]

Arrrr...my Smart#1 Pro+ hasn't updated to EU 1.4.0...sooooo frustrating as I really need V2L compatibility for camping this year. Better try the forums...

[@garrycroft4215]

Installing now 1.4.1 see my post

[@glowingbunny5865]

One more thought, is the update available on UK #1 Pro + vehicles? V2L is the one function I’ve been most keen to arrive. Any update would be greatly appreciated…x

[@modbetto85]

-Option of removing the avatar all together would be great for those who want a more serious looking OS. -A sentinel mode that activates when the sensors and cameras pick up movement would also be great. Even better if there wa a way to record video or snap photos. -Improvements to the overall range would make this machine perfect.

[@smart]

Thank you for the feedback 😉 .

[@Mark-yq1bw]

Just been out to my car and it tells me I have the latest software 1.3.2. How come I don’t see 1.4.0 to download in the UK?

[@lenardgor]

It might take a few days depending on your location.

[@garrycroft4215]

I’m still waiting 😢

[@garrycroft4215]

Downloading now, 1.4.1 see my post

[@MT-kc4kc]

we don't need a sound mode and different sounds for the car, we don't need a change of avatar, what we need is in trailer mode, when you drive the car with a trailer, that the cruise control is active, i.e. the cruise control

[@Michael-jy3tg]

Und wenn schon den Avatar ganz abschalten und das generelle Hauptmenu individuell anpassbar machen. Anstatt die Weltkugel, soll beim fahren z.B. eine kleine Naviansicht drinnen sein (siehe Tesla)

[@otte9001]

Mich stört auch die Deaktivierung der assistenzsysteme. Ich fahre sehr häufig mit dem Fahrradträger auf der Anhängerkupplung und da hätte ich gerne den Tempomat und Abstandsradar. Das die Ultraschallsensoren beim rückwärts fahren nicht funktionieren, ist ja in Ordnung. Alle anderen Funktionen sollten doch weiterhin aktiv bleiben. Bei VW geht es doch auch

[@garrycroft4215]

Sorry it was me that asked for the Cheetah Avatar 😂

[@johngonon1507]

You say to go read the release notes ... but where are they ? Also, is there a roadmap available ?

[@Mark-yq1bw]

Has this been released yet in the UK. My car still shows 1.3.2 is the latest. What’s the hold up releasing this update it’s been a month since the update was released.

[@smart]

Hello, @Mark-yq1bw! Thanks for reaching out, we are writing to inform you about a slight delay in the release of this upcoming software update. Our team is thoroughly testing the new update to ensure it delivers the best possible experience. We are committed to bringing you the latest features and optimizations that will enhance your user experience. Our primary focus is to ensure the update meets our high standards of quality and performance. We appreciate your patience and understanding as we finalize the update. We will keep you informed of any further developments and provide a new release date as soon as possible.

[@domingomartinez2043]

Thanks for the vídeo and the update! Is there any improvements to turn of some vehicle assistants ?

[@alexandergrimm9171]

Love it 😍

[@smart]

Thank you so much !! 😇

[@davidwainwright3742]

Ok so I'm in UK and have just downloaded update. It's not 1.4 but shows 20.33. I know you guys haven't sold many smart #1 here but would've been nice if we got the same updates. I don't think V2L is available as don't see it. Please clarify.

[@marktakethat]

I’m in the UK as well when was that available ? Mine still showing the 1.3 version as being up to date. I think nearly 3 weeks in and the update above that the video is asking you to download now for new update is the greatest marketing ploy.

[@smart]

Thank you for reaching out. The new update will be available in the upcoming weeks. Please, remember that the car needs to be active, with working 4G network to confirm the update availability and to initiate software download. For any further inquiries or assistance, don't hesitate to reach out to us at email: [e-mail].

[@hfscar]

No update here on my #3 pro 😞

[@garrycroft4215]

Installing now 1.4.1 see my post

[@evilutionltd]

Four and a half months wait for that! Whilst I appreciate the ability to turn off regen so I can coast, the rest is just glitter. PIN code to drive so we aren't having to hide our remote keys in faraday bags. CarPlay navigation showing in the HUD. A Better Route Planner (ABRP) native app. A setting so we can wear sunglasses without being nagged continuously for not paying attention.

[@marktakethat]

Hello Smart….with the update overview being released on here when will your customers be able to download and update their vehicles?

[@smart]

Hello @marktakethat, The main phase of the update will begin shortly. Similar to previous updates, the main update will be uploaded to the server in batches. The exact timing for when a particular vehicle will receive the update depends on several factors, including car usage. Please note that the car must be active and connected to a working 4G network to check for update availability and initiate the software download.

[@albertoterzo2993]

Finalmente!!!!!!!! 🎉🎉🎉🎉🎉

[@smart]

Muchas gracias por tu comentario 😀. Estamos trabajando cada día para ayudarle a disfrutar al máximo del confort que solo smart ⚡ puede brindar.

[@adyb5438]

It's now August & it still doesn't show as available on my #1 Premium!!

[@iv5955]

Same Problem here. With #1 Pulse...

[@smart]

Hello, thank you for your patience. The update will be available within the next couple of weeks. 🙂

[@Mark-yq1bw]

So we have 7 days and then the update should be available in the UK from the date of your posting.

[@tonitoni7741]

All well and good, but Smart Support hasn't been able to install an update for 4 weeks. Now the car can go into the workshop for two days for an update!

[@smart]

Hello, @tonitoni7741. Please don't hesitate to reach out to us by email ([e-mail]) or phone [phone] for the UK market) so that we can help with the update.

[@marktakethat]

Is this update for all models across #1 and #3 ?

[@sailorppda]

❤🔝

[@patrickfraillon]

after OTA is loaded, the car is locked and key does not work anymore. You have to open the car feom the application. You better remember your application password or you're in trouble.

[@marktakethat]

Come on Smart what is happening with this download we are now getting through our smart app that a newer download has been released my car is ready and to update download now OS 1.4.1 EU we haven’t even been able to do OS 1.4.0 EU from its release back end of May….what is going on ??

[@smart]

Hello, @marktakethat! We're entering the update phase of the OTA. In case of any issues, please do not hesitate to contact us via email: [e-mail] with the details of the situation and your VIN number. We'll help you step by step with solving any issues.

[@majedmiah]

Fix the GPS issue on Apple CarPlay!!!!

[@adyb5438]

Yes - having the car showing as being in Norfolk for 15/20 minutes at the start of a journey is not good when I'm 80 miles from there!

[@ManuelRS]

El vídeo tiene una imprecisión, el Smart #1 Premium no tiene efectos de sonido virtuales de motor. ¿Deberían editar de nuevo el vídeo?

[@smart]

Agradecemos tu comentario, en esta actualización se han agregado diferentes opciones de sonido, en el Smart #1 Premium estas nuevas opciones son para el ecualizador del auto. No se agregaron sonidos de motor virtuales en los autos con nivel de equipamiento Premium.

[@ManuelRS]

Gracias por la respuesta, un saludo.

[@ManuelRS]

Acabo de ir al coche y no aparece la actualización disponible 🤨

[@smart]

Gracias por su comentario, por favor tenga en cuenta que esta nueva actualización vía OTA irá llegando paulatinamente a todos los coches en los próximos días.

[@garrycroft4215]

Ok # gang in the UK just received Smart OTA Update 1.4.1 EU and not 1.4.0 EU ❤ downloading now with more features.. 1. More accurate battery health calculation. 2. Increased battery performance during cold weather or low state of charge. 3. Enhanced climate system performance in cold weather.

[@bruin524]

Als we met de fietsendrager rijden functioneert de adaptieve cruise control niet meer, dat is erg irritant vooral omdat je juist met de fietsendrager vaak langere afstanden rijdt en dan graag de cruise control gebruikt. Tevens is het frustrerend dat je elke rit de "automatische snelheidsaanpassing" en het "controlesysteem voor bestuurders" uit moet zetten. Het zou beter zijn als de laatste instellingen onthouden zouden worden. De auto rijdt heerlijk maar deze, bij elke rit terugkerende irritaties, is voor mij reden om deze auto nog niet aan te raden.

[@smart]

Vriendelijk bedankt voor je suggesties, we waarderen je betrokkenheid zeer. Tips en opmerkingen van gebruikers zijn voor ons bijzonder waardevol om onze auto's en software te blijven verbeteren, zodat we smart-rijders kunnen verzekeren van optimaal comfort en gebruiksplezier Om veiligheidsredenen heeft de fabrikant besloten om de cruise control niet te laten werken wanneer er een aanhanger is aangekoppeld. Verschillende factoren spelen hierbij een rol, zoals mogelijke belemmeringen voor sensoren, veranderingen in de wegligging en waarschijnlijke variaties in de remweg. Het zal daarom niet mogelijk zijn om de herkenning van een aanhanger uit te schakelen en het is ook onwenselijk vanwege veiligheidsredenen. We willen benadrukken dat deze maatregel is genomen met het oog op de veiligheid van onze klanten en andere weggebruikers.

[@airestocky]

virtual engine sounds is nonsense

[@geraldh.8047]

True but even nonsense can be fun sometimes!

[@frankheidmann3174]

Toll, alles, was man nicht braucht. Sorry, smart, das ist leider kein sinnvolles Update.