Son Reports His Mother For Identity Fraud, She BEGS Him Not To r/AITA

[@MarkNarrations]

If you want to get further involved in these reddit stories, head on over to the links below: www.reddit.com/r/AmItheAsshole/comments/nijfh2/aita_for_reporting_my_mom_for_identity_faud/ www.reddit.com/r/AmItheAsshole/comments/nijuhh/wibta_if_i_told_my_roommates_mom_that_i_wont_be/ www.reddit.com/r/AmItheAsshole/comments/nh6fmh/aita_for_screaming_and_insulting_the_phone_clerk/ www.reddit.com/r/AmItheAsshole/comments/nihl11/aita_for_not_forcing_my_daughter_to_spend_time/

[@roukerasati9611]

Thank you so much!

[@Alteusgirl]

thank you for posting the links! i usually always struggle to try and find stories when i wanna read more :D

[@balarion539]

She refused to give him the manager. That is NOT acceptable. And it is NOT a call center. You don't get connected to the same person over and over again. Her company was committing fraud. I'm shocked out how these people try to defend the company committing fraud

[@groofromtheup5719]

I will never intentionally lie for my employer. My word is worth more to me than my paycheck.

[@shaymorcormick8743]

Yep definitely NTA she could have easily called over a manager and given the phone to them. Everything she stated was wrong and against the law

[@catandrobbyflores]

But story three wasn't a call center, it's an actual denial practice. The woman was telling him to shut it and pay up. I think he should have just led with "I'm going to malpractice sue" and go from there. But when she wouldn't put a higher up on it warranted a little meanness.

[@Alteusgirl]

yeah he should have started with the threat instead of yelling for hours. harrassing someone for hours is never a great idea, it's the threat that made it work not the yelling.

[@rossbrumby1957]

@@Alteusgirl the yelling got management on the phone, the threat was directly to them. Receptionists arent liable in court, management are- there's no reason she'd be any more bothered by legal threats to the company than rudeness.

[@Alteusgirl]

@@rossbrumby1957 saying : if i dont hear back from management in x time i will consult a malpraction lawyer and report you to x board of dentist and that will have the same effect. the harassement got him attention. but it's harassement. believe me if he threatens legal action, the secretary brushes it off and he sues.. she's losing her job so she would have told management.

[@ScarabD]

@@rossbrumby1957 Except for the fact she could lose her job if she doesn't do what is said, A company that screws over their clients like this probably isn't against screwing over their employees.

[@Gumbier_Than]

Exactly why I voted NTA. I've worked call centers and it sucks people name calling and whatnot. I've dealt with harassment and even a death threat. Still I don't think I could bring myself to tell someone to "just pay it" like insurance isn't screwed up. She couldn't give an option he could do? You know, other than "shut up and give us the money"?

[@temari105]

Emma should've just gave her manager the damn phone....

[@michamocha]

Exactly. With her reply to Op when they requested to speak to the higher ups, I'd say she knew what she was doing.

[@missluciddreams3472]

Exactly

[@RosesCookiesAndMilk]

She probably couldn’t. Some managers are complete arseholes and will refuse to listen to employees asking for help. The manager probably only noticed it was serious when Emma started crying.

[@missluciddreams3472]

@@RosesCookiesAndMilk that sounds like a them problem and not OP's problem. And where did Emma get off telling OP to just b quiet about it and pay? I guess because it wasn't coming out of Emma's pocket. Must b nice

[@PrettiMissJae]

THANK YOU!!! "It's against policy to talk to a supervisor?!" Emma baby, what legal & legitimate business has a policy against customers speaking to supervisors about problems with the company/services? Absolutely none. I work in customer service too, if I'm unable to further help an agitated customer "policy" be damned, I send them to my manager so they can get their issue sorted out by someone who has that authority & particular knowledge. Assuming Emma can tell the supervisor OP's threatening a lawsuit, what's stopping Emma from getting that same supervisor on the phone with OP like he asked initially? And it took 3 HOURS for the manager to finally get off their @$$ & address the issue? That whole "business" needs to be investigated.

[@msredux]

Yeah that office clerk sealed her future when she said keep quiet and pay, I would have loose my shit too. Screaming at her for 3 hours is a new level of crazy though.

[@mariannecormier3021]

#3...she LIED when she said it was against policy to pass the call to her superior. who in their right mind is going to tolerate being lied to in that manner? Personally, I use the baseball method...After the third strike, no more games, call the lawyer...he was a butthole for wasting his time...he coulda been watching THIS groovy channel.

[@ezyo1000]

@Melody Ackerman Yeah she did lie. Some of y'all are conveniently forgetting shit. She said she can't pass it off to a supervisor (who has authority to make changes) and also said she can't do anything about it. So shut up and pay or. Get sent to collections... What??? A botched surgery, could thousand under in medical bills, and "allegedly" no one he can talk to?? They were trying to strong arm him with shady business practices, and use the threat of collections as a scare tactic to get him to pay. I will admit that he should of not wasted 3 hours with her, and should of went with the lawyer angle after the first several calls and getting hing up on and just told them they will be hearing from them. But nowhere in any universe is the receptionist innocent. She is complicit in it as well. No way can you pretend they don't pull stunt kn other people who are likely scared into paying

[@ezyo1000]

@Melody Ackerman Lol did you even pay attention to the story? How can he correct anything when the people claiming he owed money are refusing to do anything for him other then threaten him with collections and telling him to be quiet and pay.. then all of a sudden when the threat of legal action gets brought up, magically they can not only help him, but then also drop the payment all together? That's shady as hell and likely they did get the payment from his insurance and we're trying to scam him out of more. Otherwise they would not of folded so easily. Guarantee you that's not the first time they pulled that on someone. You wild of you think that is OPs fault. He is at fault for wasting so much time instead of going for legal action, but even then the receptionist straight lied to him and tried to strong arm payment's

[@ezyo1000]

@Melody Ackerman Did you reread that story? That's shady shit on insurance and the dentist clinic. Reread it again. It's clearly a scam. The dentist office could/ should of cleared that up with insurance. The fact that they so quickly and easily dropped that charge shows OP isn't at fault for what happened.

[@MuttonTheDragon]

The dentist story, absolutely NTA. OP tried to talk to the superior, but the person on the phone was refusing. He had to act to get things sorted simply because they decided not to cooperate. Even the supervisor refused to cooperate until legal action was threatened. As far as I’m concerned, those jerks had it coming and maybe next time they won’t be assholes to their patients anymore

[@ThunderSkull214]

yea but i dont think yelling at the receptionist was needed, OP should've just threatened legal action form the start

[@HaleyJo1992]

​​@@ThunderSkull214My mom works in insurance. She's had office people lie like this, and essentially tell her to let people die. I say NTA.

[@bgcorporation]

Story 3: Mark lol, she wasn't at some call center. She was working directly with the clinic. She actively told him no, and hung up on him. If this was a random call center he would have never spoken to this girl again. He would have spoken to someone random. It took 3 freaking hours to break her down to actually get someone else to speak to him. She actively lied to him, the manager actively lied to him.

[@peggin169]

That's my thought, too. The moment she refused to allow him to speak to someone higher up, she became the problem. It seems like everyone was giving this a YTA, but I personally think it's an ESH. It's obvious that she COULD get someone higher up to speak with him, so the fact that it took her 3 hours to do so makes her every bit as much of an AH as he is.

[@michamocha]

I think everyone forgot that it was a dentist office and immediately jumped to defend call center workers when this is a different setting.

[@ivanadragmire2873]

the fact that actively lady tried to avoid helping the Op was enough to me. sometimes there are people that deserve to get yelled at for being an asshole and actively trying to screw someone over. I honestly hope they'd think twice before trying to screw over the next individual.

[@jedimasters1462]

She was hoping to wear him down until he gave up, but he didn't. It wouldn't surprise me if they've done this before and tricked the people into paying. Op should have refused the $800 off and gone for the whole thing. Since he had to go to another dentist to get it fixed, he had a good case. Maybe he should still report them in case this isn't the first time they botched a surgery or tried to force a patient to pay more for their mistakes.

[@oniroi_nyx]

I am with you... She very clearly very rude and telling him to be quiet! If someone is that rude to me, then I don't blame OP for bringing their inner Karen out

[@LauraB12k]

The dentist clerk screamer should have threatened a lawsuit much sooner. "You get your supervisor to call me back within 15 minutes, or my next call is to a malpractice lawyer and to whatever organization licenses dentists." and then hang up, and start looking for the lawyer while you wait for the supervisor to call.

[@catandrobbyflores]

Yeah that would have worked. Somthing similar happened to my husband and as soon as the words "lawyer, and sue" left his mouth, bingo they were suddenly so helpful.

[@jedimasters1462]

While the AH for the screaming, he wasn't for getting frustrated when she kept saying that she couldn't get her manager. I work in customer service and I know that the moment a customer asks for the manager, you try to get them. Then it's out of your hands. The manager was an AH for not stepping in sooner to protect their employee. That's why I'm saying ESH. While the girl on the phone couldn't do much, she could still get her manager to deal with the customer. Basically she let herself be yelled at for 3 hours so I don't feel a lot of sympathy for her.

[@moimeself1088]

I disagree. Long before hr 2, the girl should have said to her manager, "dude is not giving up, pls take this." It's ridiculous to say she had no escalation options when she clearly did. I've dealt with this level of stonewalling, as if there's nothing they can do when it turns out there is. NTA

[@moimeself1088]

@@jedimasters1462 agreed

[@LauraB12k]

@@moimeself1088 I think we're both right. Either way would have resolved this much faster.

[@owl7072]

Story 3: Funny how they were magically able to reduce the bill once OP threatened a lawsuit even though they kept swearing up and down it was impossible. Also what policy doesn't allow a customer to speak to someone higher up when there's an issue? How are they gonna know something is wrong/needs fixed if it's never brought to their attention? Pretty shit policy in my opinion. Actively lying to a customer and hanging up on them then crying "I'm a human being" is a shit move as well, because yeah some things OP said were uncalled for, but he was also a human being that was being screwed over massively and she was doing absolutely nothing to help him other than saying "Pay for it"

[@audreym3908]

Yeah I hate that policy it's like the supervisors/managers didn't want to deal with it and let their employees have too, even thought it's, idk their job to handle irate customers.

[@rossbrumby1957]

Shonky dentist and shonky business, hiding behind receptionists.

[@musicallydisneyamvs6731]

Story 3.) OP did go the wrong way about it but honestly as someone who had to act like a Karen to get in for tests for a medical problem I had, I get it. They wouldn’t take me seriously because I’m young.

[@musicallydisneyamvs6731]

@@AlexAlex-ov9qe Right?!

[@darkmask5933]

Story 3, look I'm sorry the "innocent" receptionist got yelled at, but she should have demanded her supervisor take the call 2 and a half hours sooner, after it was obvious the customer was irate, it was that call center's policy that led the poor girl to refuse any escalation. Not forgiving OP for blowing his lid, but some call centers are just scummy and this sounds like one of them, ESH. Edit: Morso OP for screaming at the receptionist, and the company for forcing the receptionist to be abused for 3 hours when her supervisor should have stepped in a lot sooner.

[@temari105]

That was what I was thinking.. I'll be dammed if I'm going to get verbally abused for 3 hrs over something I didn't do... after the second phone call I telling the manager or leaving the phone off the hook lol

[@onlyu7308]

There are some supervisors that will give them grief for not deescalating the call, no matter the situation.

[@labella9291]

Not a call center worker. A receptionist at the office where the work was done. No way it was a call center or it wouldn't have been the same person answering the phone.

[@louellacharlton4425]

@@labella9291 Thanks for pointing that out. I truely wish people on Reddit would pay attention to what they are reading. You are only the 2 person to point this out and we are way down the comments. Tytyty

[@ezyo1000]

People are also forgetting that she tried to stone wall him and use scare tactics with the threat of collections to try and get him to pay. Saying things like " I cant Change anything, you can't talk to a manager or supervisor, and your only option is to be quiet and pay or get sent to collections" is NOT an innocent party at all. That being complicit on shady tactics as well

[@mothertrucker936]

Story 1 : NTA. Wait a minute here, your entire family has the nerve to bully you but certainly aren’t running to pay a portion equal to their fair share right?! This will follow you forever. She’s manipulating you and you need to protect yourself.

[@JR-zi4bj]

Story 3 - Why didn't a single commentor acknowledge the fact that the receptionist was indeed sketchy/lying by refusing to allow OP to speak to a manager (which is always an option, everywhere) Im not saying that 2 wrongs make a right, but something hella shady is clearly going on

[@who_the_fuck_is_riley5813]

The "keep quiet and pay" line means that it was definitely shady.

[@groofromtheup5719]

She absolutely deserved 3 hours of screaming for what she said!

[@bluejaywoman3421]

It is bad enough to steal the identity and and ruining a stranger's credit rating, but to do it to someone that trusts you, like a child is a new low.

[@lancerevell5979]

She committed a couple serious crimes. Identity theft, and stealing $43,000. She needs to realise people go to prison for this. Don't let her off easy. The money she saves during a few years in prison can help pay her debt.

[@onlyu7308]

The part that got me was that she told him to just pay it. Didn't try to offer anything, just said not to report it and pay it himself.

[@GreyFoxVinzin]

I had someone do the same to a close friend, and they can't do shit about it besides paying it off because she's since passed.

[@krystiharper]

My Uncle used my Mom's name and social security number to turn on his utilities. My Mom found out when she recieved something from the debt collector. My Uncle didn't think she would find out because they live in different states. Edit to add He also used my other Uncle's Social Security Number their oldest brother. To avoid paying child support he used his oldest brother's ssn so payroll didn't gouge his check. It came to light when the IRS asked their brother why he didn't report it during tax time.

[@jennysmith38]

I don't understand how they can actually get a loan without proper ID, don't the lenders have to check id's, or social security numbers for the age of the person whose number it is? I haven't had a loan for years, but I had to have different forms of ID, before they would even discuss the loan (ie, drivers licence, utility bills with my name and address, birth certificate, etc). I live in Australia, and find this all very strange

[@darrellbeam8053]

About the dentist office. You are right until she refused to get a manager and started with the nothing you can do bit. At that point, what he did was absolutely the right thing to do. Here's the thing, threatening with a lawyer to her will get you nowhere, so yep, he did the right thing.

[@cjandauntieyaya1446]

Story 3: OP is NTA, as the woman who called him to collect was not in a "call center" but was actually just one of the in clinic receptionists. I got screwed over by a receptionist. I have insurance that has no copay, but I came in one day to my cardiologist for a very important heart test that was necessary to clear me for a very important spine surgery (my back was broken at L5 to S1 which meant my torso was sliding off my hips and the only thing keeping me in one piece were the muscles surrounding my spine, but I couldn't have that surgery done before my neck was fused from C6-T1) and the receptionist insisted I pay a $20 copay and I had no cash on me because I was there only for the test and then I was going back home. So I said that I had no money and the receptionist said, no money no test and cancelled the test right there in front of me. I proceeded to go home and call my insurance and tell them what happened and lo and behold, I wasn't supposed to be charged a copay, imagine that. I was rescheduled for the test again in ANOTHER MONTH and by the time all the results were in showing I could get the surgery, my surgeon was already booked for another 3 months!!! That was October 2017 and I finally got my neck surgery in May 2018 and then I insisted on getting my lower back surgery a few months later in September. Normally I would never promote abusing the first person you talk to on the phone, but if they refuse to give you the manager, then they have to understand that they now must accept all the angst and wrath that is coming their way.

[@audreym3908]

Shit! i'm sorry that happened to you and that you got your cervical/thoracic surgery and your lumbar/sacrum surgery fixed. and yes, those vertebral spinal muscles are great!

[@cjandauntieyaya1446]

@@audreym3908 - The surgeries went well. Dr. Kevin Sharif is awesome and actually called me from his home on a Saturday night after my lumbar surgery to discuss me being put on a pill form pain med so I can go home and I could hear his kids in the background. He even came to see me in the hospital early Monday morning BEFORE he went to his clinic just to check up on me. Sadly, due to my scoliosis and the fact that I'm overweight, my L2-L5 are now dessicated, so me getting more surgery is practically inevitable. I'm frustrated with how many clinics and doctors don't pay attention to how well their staff treats their patients and many times the staff refuse to allow patients to talk to their supervisors. Have had plenty of operations stalled or postponed simply because staff of a clinic didn't bother to fax over the appropriate forms, etc...

[@audreym3908]

@@cjandauntieyaya1446 I'm glad that your doc came and talked to you to make sure everything was good. That said, I'm sorry that happened to you, again. Is there a way to lose the weight necessary for your next surgery (once the staff being assholes I mean)?

[@cjandauntieyaya1446]

@@audreym3908 - Actually, I could have the surgery anytime, but I don't really like the idea of having no flexibility. SO instead I'm trying to lose the weight. I'm pretty sure my joints will thank me.

[@niyablake]

Story 3 , but she could help him but refused

[@MsTemptation]

S1: NTA. She deserves to face the consequences for her actions. She basically threw you and your credit under the bus and she wants you to pay it back.

[@Mewse1203]

Story 1: NTA She used his credit and screwed him because SHE couldn't take care of the kids SHE had. Also the brother is defending her, but has he checked HIS credit?

[@robertcromwell9736]

On emilys mom just tell her mother you are glad that she will be paying your half of the rent.

[@michamocha]

S3: ESH. She was a dentist clerk, not a call center so I don't think what happens at a call center can apply to here. He tried requesting for a higher up to address the issue, but her immediate reaction is "just pay and stay quiet." They were trying to scam him and thought that by saying that Op can't speak to anyone else would make him just take it. While I don't agree with what Op said to her, his anger was warranted. As we can see, the moment he finally threatened a lawsuit, suddenly the rules no longer exist and they fixed the issue. She knew what she was doing and should've gave the phone up to let the higher ups deal with the situation they caused.

[@DJCherryTempo]

Story 3- Not the AHole. OP asked the person he was talking to to hand the phone to her supervisor and she refused. People really need to read these stories more carefully because that receptionist was being unprofessional in refusing to hand the phone to a higher up.

[@CartoonGentlemen]

I'm gonna go within ESH personally I don't understand getting frustrated at somebody not doing what you want when it's clearly are in their power to do so I think it was the xcoal station to personal insults

[@Darkwolfpocco]

Agreed, she could have gave the phone to a supervisor way before he got to 3 hours of calling, he only kept escalating because she kept hanging up. He should have threatened to sue sooner but he still needed to tell a supervisor he was suing so until she put him on the phone with one he was kinda stuck.

[@MalachioftheForest]

Y'all need to read closer. Clerk said it was against policy to pass off the call.

[@peggin169]

@@MalachioftheForest Which was clearly a lie, since she did pass the call off eventually. And if it is the policy, then the whole dentist office is the AH too. This is definitely an ESH situation.

[@MalachioftheForest]

@@peggin169 except that she didn't pass of the call, the supervisor got involved on his own because OP wouldn't stop being a psycho. He called her nonstop for 3 hours screaming at her and calling her names. Idk how the fuck y'all are defending him.

[@annahenry8032]

Story 1: Why would I want to pay $43,000 in DEBT. I don't care if she used it to raise me but as a parent she should have used the money but save some on the side in a separate account to pay their child back. To top it off she doesn't apologize and isn't speaking to op anymore.

[@dollface2907]

I'm trying to figure out how she did it when he was underage

[@songohan3321]

@@dollface2907 I sitting here thinking that but at the same time, how do those people expect him to pay that debt. Interest rates must be over 9000 literally.

[@dollface2907]

@@songohan3321 if it's the US then I'm not surprised, also it's because of people like these that the term "family" is only because they believe they have the moral high ground like I went into debt to provide for you under your name now it's your job to payoff th debt that I built up, yeah it's the biggest a hole move also if the mother sees this its people like her who ruined the phrase "but family!!!!!!!"

[@GabrielleHayes1921]

@@dollface2907 it's definitely possible, I have a family member who did it to their minor daughter. Daughter found out when she applied for a credit card with my parents, so therefore my parents found out as well. Edit: in Ohio, USA

[@WhitneyDahlin]

Okay for story 3 that guy is definitely NTA. The secretary was actively refusing to hand the phone over to her supervisor which she COULD have done from the beginning. The secretary didn't cause his problem initially but she caused his problem in the end by going out of her way to REFUSE to hand the phone over to her supervisor. He is definitely NTA. She deserved to be screamed at for refusing to hand the phone to supervisor which she COULD have done ALL along and the supervisor COULD have canceled the check all along and CHOSE not to whole thing is f***** up. HE ISN'T IN THE WRONG IF THE SECRETARY COULDN'T FIX HIS PROBLEM SHE SHOULD HAVE TRANSFERRED HIM OVER TO SOMEONE WHO COULD. She didn't deserve to be treated with respect because she went out of her way for THREE hours to refuse to help correct the mistake by just handing his call over to her supervisor. How can everyone be siding with the belligerent rude secretary who goes out of her way to make sure patients don't get the help they need. Her behavior is completely unacceptable. I'm in the medical field and I would have fired her.

[@mpmansell]

exactly :) He also saved himself the cost of a lawyer by forcing their hand :)

[@robertcromwell9736]

On the dentist bill. Tell emma your lawyer will contact them for malpractice. I had a similar problem with a cell company where someone bought 2 I phones on my acct over 1,000 miles away. I did not yell but after the third call I just asked them where my lawyer should direct court documents. And I wanted proof that proper ID had been provided for the purchase. It was fixed quickly.

[@oliviabean8264]

If someone botched an essential dental procedure causing my already excrutiating pain to become even worse... then tried to fleece me for thousands of dollars... the main difference in my reaction would be that I would be alternating between begging and screaming in pain and anger while bawling my eyes out and would give up sooner... I've been in that much pain before... it changes you on a level that's hard to appreciate unless you've experienced it, it reframes your entire reality, your very ability to think about anything other than it or the reasons for it become a distant memory. Sounds like they MAJORLY fucked up, OP wasn't in their right mind, as if they where they would have mentioned the lawyer and/or just called a lawyer instead of doing what they did for hours straight. The real asshole in my opinion provided OP was indeed experiencing that level of temporary insanity inducing pain for prolonged period while being hounded for money as they seem to describe, is the Manager, whoever came up with that stupid policy, and the system that allows something like that to happen in the first place. People often aren't aware that being in enough pain for a sustained period of time actually causes PTSD, what they did sounds more like the result of something that would happen during a PTSD flashback induced meltdown than "woah, this guy just seriously needs some anger management classes!"... and I'm certainly not saying they don't need anger management classes per se, just saying the behavior they exhibited goes beyond that and it doesn't reek of calculated and considered emotional manipulation tactics to me.

[@melissaharrison3686]

He had already had the tooth pulled. He was just pissed.

[@audreym3908]

@@melissaharrison3686 yeah but a botched surgery can cause trauma (not just physical trauma but mental/emotional trauma as well).

[@melissaharrison3686]

@@audreym3908 I almost died from an out patient surgery after I was sent home. This guy just was pissed in my opinion. I get that. I think he went too far in the name calling.

[@mpmansell]

@@melissaharrison3686 So have many of us, but it is kinda arrogant to assume that your experience defines the baseline for all others. You have no idea if he were still in pain as a consequence of the botched job, or still sleep deprived.

[@melissaharrison3686]

@@mpmansell What I was saying is I've been through it like so many others. Idc what you think. In my opionon he was pissed and he had every right to be. That's my opinion. Not going to change my mind. Sorry not sorry. We've all been in pain and sleep deprived. It's life.

[@Darwinsmom]

It would be easy to prove OP was not responsible for the debt. How old was he when the loans/accounts were opened? I know lots of parents who have pulled this on their minor children, especially by putting utilities in the child's name when their service is cut off. My own mother signed my son up for a book subscription then never paid the bill. My son was THREE when the collection calls started. Some people are as morally bankrupt as they are fiscally bankrupt.

[@JasperCatProductions]

Story 4 protect your child from that grandmother. Keep watch for the other kids too. You don’t owe grandparents a dang thing.

[@fhuber7507]

1... NTA. How many other times has she committed fraud? All of her kids and relatives need to check for her having done the same to them.

[@builtontherockhomestead9390]

Story 3 reminds me of when I got billed for services at a new doctor. The problem is 100% of that visit was covered. I called the insurance company and was told they had put the codes in wrong and they just needed to redo the paperwork properly. I called the doctor's office and spoke to the insurance employee. She refused to do what the insurance company had said to do. This woman kept saying it was illegal (not) and demanding I pay the bill, which I could not afford. Finally this employee said I had sign papers saying I would pay, which I never did. Finally the employee said she would go look in my file and never returned to the phone. So I finally hung up and never heard from the office again. I never returned to that doctor, afraid I'd be forced to pay hundreds of dollars I didn't owe.

[@Kris-wo4pj]

they would have sent it to collection if they were in the right. either way i wouldnt go back since they are obviously just scammers.

[@rossbrumby1957]

I'd go back to rub it in and twist the knife- choose your metaphor!

[@builtontherockhomestead9390]

@@Kris-wo4pj I visited the doctor because several women recommended her. I honestly think the employee either was incompetent or lazy or something. I wish I had been able to file an anonymous complaint but had no idea how to that, if it was even possible at the time.

[@darkmask5933]

Story 4, my grandfather can be very critical of me, even when I was an adult. I remember him wanting to take me put clothes shopping once, and then saying I could only shop from the Clearence rack (he's not poor, but I also am not that into clothes, I prefer function over style, so I was alright with it). However I'm a bigger person so with clearance being so limiting there wasn't all that much I could really get. My grandfather gets annoyed and tells me it would be easier to buy clothes for me if I wasn't so fat. It was humiliating but I just got whatever I could, thanked him, and my parents never made me shop with him again. Some people just think they're being helpful but are really kind of assholes.

[@mbyerly9680]

If the roommate's mom wants to control OP, she should give her adoption papers and the bill for the apartment since the woman is declaring herself in charge of OP's life.

[@AntisocialclubSJ]

Story 3: I’m gonna say it NTA. I worked at a call center and I get it’s difficult to just hand it to your supervisor, sometimes you just gotta say “yea, I can’t handle this client,” and give your supervisor the phone. Rip to that lady but she kinda set herself up.

[@labella9291]

She didn't work at a call center. There is no way she was at a call center and magically got the same irate customer calling for three hours and she was the one who answered it. I used to work in a call center as well, and it just doesn't work like that. Obviously she was a receptionist, and was in the office. THINK ABOUT IT. A call center wouldn't be able to access the account and wipe the debt either, now would they? No. They wouldn't. So she was LYING and got what she deserved. Should have called the office manager over after the 10th call.

[@AntisocialclubSJ]

@@labella9291 I didn’t even realize that. Yo, that makes her refusal so much worse.

[@labella9291]

@@AntisocialclubSJ That's why I think the guy was NTA. I mean, sure I was raised to use honey to catch flies... And I have had my share of nasty people on the phone for things I had no control over which is why I try to be polite when I call. But in this one case... If it WAS a call center, than he would have been TA. Call centers can't do much of anything when it comes to billing, especially third party calling centers.

[@mpmansell]

@@labella9291 Even if it were a call centre, he's nta for standing up and demanding. If you work for a company that uses staff policies to stonewall and defraud clients, then you need to rethink your decisions or expectations for respect. The fault is in the company for being scummy towards customers and staff alike but, lets remember, the seriously injured party is the customer who is being defrauded and expected to pay money, while the employee is, at the end of the day, being paid to be a part of that. Remember that the company operated is the threat of lawyers, courts, bad credit ratings, bankruptcy, liens etc. No customer should tolerate that and should not roll over.

[@labella9291]

@@mpmansell What I meant was if it was a call center, he would be TA for name calling and screaming at these individual workers who had no idea what was going on. Just that one part. Other than that, yes, I agree with you 100%.

[@robertcromwell9736]

Story 1: NTA pursue charges, she is a thief. Is what she did what family would do to each other?

[@alicelooney7752]

Should have saved yourself the distress and gone straight to the malpractice card! And now that they have removed the charge, go ahead and file for malpractice anyway! They STILL botched the procedure.

[@indianspartan76]

Story 3: NTA at all! These Healthcare providers and insurance companies trying to cheat people out of their money after THEY MESSED UP is ridiculous. I'd say the name calling is excessive, but man the manager sang a different tune when they realized their cheating won't be tolerated. And the girl saying, "have some empathy, I'm a human being!" Have some empathy, I'm the human you're stealing from!

[@wombat4583]

I laughed at the 'shut up and be quiet' only to follow up with 'have some empathy'. Like the personal attacks were excessive but she wasn't being professional in the slightest.

[@audreym3908]

This was a receptionist at a dentist clinic not a call center where OP would be constantly going through different people not just 1.

[@indianspartan76]

@@audreym3908 she called to let him know he owed money and told him if he didn't pay, it would go to collection (those fuckers are like the mafia). He asks her to help him reduce or eliminate the bill, she said she can't help. She wouldn't let him speak to someone who could help. Only after multiple calls did she let him speak to the manager (she could have done this way earlier and so much time would have been saved)....

[@kristinwiebold2433]

But the gal was responsible since she refused for 3 hrs to get her supervisor on the phone when OP asked to talk to the supervisor or manager.

[@becausemynameiscommon5609]

I would have told the csr that they could either transfer me to the manager now or the next call they would receive would be from my lawyer to sue them for medical malpractice.

[@LadySingingWolf]

Story 3: NTA. I worked at a call center, they can ALWAYS transfer you to a supervisor/manager, plus this doesn't sound like a call center but an office building, so there is absolutely no excuse. The fact that they rolled over as soon as a lawsuit was mentioned proves that they were just trying to take OPs money and not actually help them.

[@cjandauntieyaya1446]

Story 4: OP is NTA and needs to take her kids to therapy. I'm wondering if the grandparents are being abusive.

[@missluciddreams3472]

Story three: wait...what?!? OP didn't call screaming at the receptionist, the receptionist refused to put her manager on the phone. That is not her job. OP is definitely NTA and people on Reddit r idiots. U DO NOT REFUSE A CUSTOMER THE RIGHT TO TALK TO A SUPERVISOR!

[@mpmansell]

Especially while being paid to be a party to the customer being threatened and defrauded.

[@GuninWolf]

Hahaha haha 3 hour my guy is my hero.

[@AnymousScreams]

I work at a call center and OP who called the dentist's office wasn't the asshole. Shouldn't have yelled, but that receptionist, if a CSA, woulda been fired. She grossly mishandled it, and higher ups do listen to serious customer complaints. This woulda been warrented to fire het. Dentist practice needs to be looked into. The receptionist lied, and once OP mentioned lawyering up to a supervisor three hours later, they lowered the cost. Again, this is not a call center, it was a dentistry. OP was justified.

[@FoxyMomma4ever]

I agree wholeheartedly!

[@songohan3321]

In story 2, what OP should do is to thank her roommate's mom for paying for her rent. If she gives a suprised Pikachu face, just double down.

[@roberthicks5454]

The story about the dentist screw up reminded me of something that happened years ago. I had a medically caused stroke and was sent to a regular hospital because the VA would not talk to the doctors in the small town (lets call it H) it happened in. With the VA if you have an emergency and you let them know with in hours, they do cover it. The hospital in H did call the va, so they were covering it even though I got sent to a civilian hospital. As you can imagine, they did a lot of test. One of the outfits the doctors worked for (they did not work for the hospital, which the hospital made very clear) had a practice (I later learned) of double billing. That is, the government would pay what was standard, but they believed they earned double, so they would go after the patient too. In the US this is illegal. They get away with it because they have two billing offices that are at opposite ends of a building. They claim that it is always a mix up due to this. One day, while I am recovering from the stroke (not all mentally back yet), I get a call from the doctors outfit telling me that the government did not pay, so I had to. I thought this was weird but made a single payment (about 1/20th the bill). They stated it would be ok that the first two were small but after that, I would have to pay it off in 6 months. A couple days later, when I had an appointment, I went in to check on what I could do to get it paid, and they said it had already gone through. I told them what I was told and they said not to pay any more and just refer them to the VA. A few days later, the guy called back and said he needed to set up the next payment and I told him the VA had already paid. He said that was another department and they had nothing to do with the VA payments. He also insisted that I owned them the money and knew it since I had already made one payment. He said that obligated me to pay the full amount on demand and they were demanding it. I told them to call the VA and leave me alone. They put it on my credit, I contested and the credit report companies verified with the VA that I was not responsible for it and took it off. I got multiple letters from various collection companies and each time, I told them the bill was paid by the government and any further attempts at collection was illegal. Never got more than one call or letter from any of them. It would likely have gotten bad if I had gotten angry over it.

[@ladyfaeryj5108]

Wait that was a dentist office, I would have cursed everyone out that didn't let me speak to the person I needed to. I've been in tooth pain and I am 32 I have one wisdom tooth left and I can only imagine if someone messed it up and I was in more pain than I am now.

[@edisoncrisostomo3786]

The guy shouting at the receptionist, NTA, if she couldn't deal with the guy she should have transferred him to the manager in the first place but they didnt due to policies, its the company s fault for having that shitty policy

[@gerble36]

Not going to lie... if someone told me that my only choice was to pay and be quiet... I would have totally lost it myself. Emma brought it onto herself, if she was more professional like she should have been, I feel a lot of this anger would never have been a problem. OP losing his cool though is still not acceptable, but I can totally see where he is coming from. ESH here leaning more so to the OP being TA imo.

[@terra_the_nightingale135]

So on story 2, reason I say pick this battle is because, the mom should be put in her place and understand that OP isn’t her child. My mom was listening and says definitely pick that battle because if she comes by the house and sees the bf she would throw a hissy fit. Or a whole mess could happen from that. Might as well nip it in the bud!

[@songohan3321]

I say make this easier. Just thank the roommates mom for paying for OP to stay there. She should be happy to pay since she wants to force a total stranger to follow the rules of their half of the house without contributing a dime. What's that? You don't want to pay for me staying here instead of me? Then give me one reason why should I listen to you?

[@stephanreiken9912]

Story 2: All due respect would be none to her roommates mom for the ridiculous things she is trying to do.

[@mkuti-childress3625]

I don’t even understand why she is engaging with that woman, anyway. I’d make sure not to be home when she was visiting-every time.

[@scousemouse9566]

Story 4, NTA, the grandparents sound toxic and need to stay away from that poor little girl. I would talk to them about it and how you don't agree with what they are doing 🧇🧇🧇

[@Fairyyoshi]

S3 NTA. She hung up on him, and they were trying to rob him. The hostility was justified. Yes, they were trying to rob him, why would they back pedal so hard when threatened with a lawsuit if they werent guilty? This is a perfectly justifiable rage fit imo

[@Alyrulz421]

all those people that said YTA for the 3rd story I GUARANTEE that they've never had to argue with a receptionist before cuz that guy was definitely NTA literally if they dropped the bogus bill after all then they were scalping him and she was being a willing participant and an AH by refusing to hand the phone to a supervisor

[@cheskydivision]

You tell your roommates parents. If they try and give you rules point out your not their child. Your an adult living in your home.

[@KCCAT5]

The man with the dental bill no you're not an a hole. Because if they would have put the manager on the phone in the beginning and you wouldn't let you call back so many times. It's funny how people turn around and change their minds when the picture gets clear to them that you're going to sue them for malpractice. They say that the squeaky wheel gets the grease sometimes you have to be the squeaky wheel

[@didyasaysomethin2me]

Story 2: You make a good point, Mark. OP should stand firm and make her position clear. Otherwise, what's to stop the roommate's parents from unilaterally deciding that they can just come in at random and impose their version of a welfare check on anybody living in the apartment? And what's to stop them from feeling entitled to just waltz into OP's personal space to impose their will on OP and her boyfriend if he happens to be there? These people are already overbearing. And they could very easily cross over the line of being creepy as well.

[@douglasluiz2225]

Story 3 omg some companys i dream to do that.refusing to judge here,oh she could pass the phone and the bill could be canceled,NTA.

[@Russman67]

Great to have your videos to get me through giving platelets. Have a great day Mark!

[@lancerevell5979]

OP dealing with "Emma"..…. Yes, he certainly was an asshole, but in this situation it was warranted. Nothing else was working. Sometimes, you just have to get nasty. I would have done the same thing.

[@OhHeyItIsNano]

Story 2 Gave me a Chuckle. Hard NTA. I too would've liked to hear the update to the story.

[@Bloodshewolf]

For the third story, She could have avoided all that by just handing over the phone, so ESH

[@fcold9402]

NTA. If you choose to commit fraud then you should accept the consequences of that choice. Why should the child suffer for moms illegal choices.

[@Maadhawk]

Story 3: NTA. I used to work in a call center. The supervisors AND the program manager ARE there and they ARE available. They can and do take calls if requested. The ones that don't or "can't" are NOT to be trusted at all. The company they work for and the accounts they represent are often out to be as obstructive as possible so you will get fed up and either pay what is being billed or continue to pay for services you do not want. The only thing this guy should have done differently is mention lawyers much sooner. That said, tooth pain is some of the most excruciating pain there is and, I say this with 1st hand experience, root canals and several pulled teeth, you do **NOT** think clearly when under such pain and even rational thought takes an extreme amount of effort.

[@OZARKMOON1960]

#2 - the problem for OP is if she lets things slide now w/ roommate's mum dictating the rules of the apartment, what is next? must go to services every Sunday? twice a week? no alcohol in the place? it is a slippery slope and I feel OP must lay down the law to this - essentially - random stranger; my house my rules and no one tells me what I can and cannot do here except the landlord and the police.

[@locusxe1411]

Story 3 ESH leaning towards NTA. The o yo thing I really can fault Op for is calling her names. But other than that he’s good. You asked for her superior and she said it’s against policy and she can’t get them. But then she finally gets her superior after you had to call back a few times. Then your charges immediately drop once you threaten to sue. So that means that they were trying to stiff you.

[@mpmansell]

How is calling a party to an attempt to threaten and defraud you (and get paid while doing so) an ahole act ? If you really want to look at it as an attempted fraud with threats (which it was) then the receptionist is an accessory after she kept stonewalling OP, and demanding he shut up and pay. I think that kind of person deserves a few names thrown at them :)

[@locusxe1411]

@@mpmansell yeah.

[@locusxe1411]

@@mpmansell what if she was being threatened with losing her job? I mean that’s probably not the case but I mean you didn’t have to insult her repeatedly.

[@mpmansell]

@@locusxe1411 You also don't have to hang up, tell the person to shut up, or tell them to pay up. While she might, or might not, have been risking losing her job, she was being paid to be a part of abusing OP. OP otoh, faced having to pay a considerable amount of money for a botched job and the pain and health risk that entailed, possible liens, bad credit, court judgements, possible bankruptcy, possible threat to his own job if there were financial or integrity clauses, or high legal fees to fight them. All because she refused to put him through to a manager, or competently put him off to the next day, buying time to speak to someone. My guess is that OP faced at least as much financial loss as she would being between jobs. By his continued actions, against a receptionist who became a karen when she was rude to him, he saved himself a lot of time, and cost. Remember, by refusing him, and telling him to shut up and pay, she was also insulting him.

[@rossbrumby1957]

@@locusxe1411 working for a dodgy employer is it's own seperate problem of her own. She could get fired over any given customer they're trying to ripoff or any other shonky illegal rules they make her work by. And it's her choice to keep working there or look for a better boss.

[@didyasaysomethin2me]

Story 3: Maybe I just misunderstood but I don't think OP was screaming at a call center employee. This was someone employed directly by the dental practice that allegedly botched OP's procedure, a direct representative of the practice trying to leverage a payment from OP. Instead of dragging it out for three hours though, OP should've immediately gone with the promise to sue them for malpractice if they didn't back off. But other than that they deserved to be torn a new one for OP's pain and suffering.

[@groofromtheup5719]

When she told him he had no option other than shut up and pay, she deserved everything that followed

[@thomasbirchmore7989]

I was brought up with one rule above all else "you dont steal from family" family will give u what they can because family is sacred.

[@Metonymy1979]

My brother stole over $70,000 from my Dad. I thought he should have reported it but you know... family. Stupid.

[@alakazamlover4908]

story 4: those grandparents AT like...who the hell judges an EIGHT YEAR OLD about how they dress, act, and GRADES?!? like who the fuck has to ...ugh i cant even complete my thoughts.... NTA for that story 100000%

[@asmith8692]

My maternal grandmother was super toxic and my older sister still has ptsd reactions driving through the city she lived in 30 years ago. My sister made sure that I was never left alone with her until my teens.

[@alicelooney7752]

The very idea that a woman thinks she can dictate house rules to her own adult daughter, even though she is supporting her, MUCH LESS to another, unrelated ADULT is ludicrous! Tell her, nicely but FIRMLY, to naff off!

[@rokhamler3352]

The first story is even worse - he has to pay off the principle + INTEREST. She saddled him with a massive ball of debt that will just get larger with time, she commited a crime and also sabotaged her own son.

[@chulutheimposter5415]

Hello Mark!! How are you tonight? I hope all is well and I wish you a great night!! Just got back home about an hour ago from a family gathering celebrating my grandmother's life, you're videos are what I'm going to use to help me sleep tonight :), have a nice night!!

[@a_hoovy_main5597]

story three companies screw over someone also I like how everyone is ignoring how she could give the phone to her manager and they could instantly drop the bill so she was lying the whole time

[@CristinaFrank]

Story 3: ESH. Emma stonewalled OP to speak to a manager, who eventually did get the phone. Emma also said he can't contest his bill and just pay it. I don't feel bad for her at all. After the 1st 2-3 calls, she could have gotten a manager, as that is the manager's job.

[@Mewse1203]

Stpry 4: NTA the fact that her mood changed so drastically when going and then back when stopping is all you need. A lot of kids that age can't articulate what is going on and The fact that she knows exactly why she doesn't want to go at EIGHT is super telling. I would keep all the kids away at this point, get the daughter into therapy, and talk to a lawyer about protecting themselves from grandparents rights claims.

[@louellacharlton4425]

Thanks Mark

[@owl7072]

Story 2: I am....very entertained by the amount of people saying Op isn't an AH for not wanting to accommodate the mom since she doesn't live there nor does she pay for anything. Meanwhile I just heard a story where people were condemning Op for not wanting to hide things pertaining to her religion just for the sake of satisfying her husband's mother who, in that story, also did not live there or help pay any bills/rent.

[@aprilfox9205]

I read that too. If it was shower curtain girl i totally get it cuz it might be "only" the shower curtain but it will escalate to literally everything else. The husband needs to step up.

[@owl7072]

@@aprilfox9205 it was definitely shower curtain girl, and it wasn't even just the shower curtain, he said something about hiding her alter as well even though it was in the attic which is about as out of the way and hidden as it can possibly get.

[@sameerkatte4895]

Story 4: NTA for ur question but YTA for not listening to the daughter sooner

[@pkbarton8466]

NTA you pay your bills no is a simple sentence OP

[@greenteawithhoneyandcream7173]

Omg I remember how when I was this age how critical my mom was about my clothes like how I could only wear patterns with plains and nothing else. Like if I wear floral pants I could only wear a non pattern shirt or else my mom would make snide remarks. And even now she tells me to dress more feminine even though when I do it increases my chances of harassment tremendously and I just want to fade into the background and not talk to some 30 year old meth head.

[@Indi_Waffle_Girl]

Ewww I'm so sorry! I also was in that era - it was ONLY ok to wear patterns and plains and you had to layer your clothes like crazy lol. More of a social trend than perpetuated by my parents though.

[@greenteawithhoneyandcream7173]

@@Indi_Waffle_Girl yeah it was annoying af

[@labella9291]

It was never MY mother... But there were other people who had something to say about how I dressed. I was very sensitive and it hurt me more than I really had the ability to express, especially when it came from adults I loved When my kids were little, I let them dress how they want, and let me tell you, some of the combinations were eye searing, but my girls loved them, and I didn't care. Florals, paisley, plaid and whatever else DO go together, and YES, you can wear that tutu thing over your pants and wear three shirts. Sorry, the sneakers have to match though, it's not good for your feet. Oh, you want to wear rainboots? OK. Not the socks, who cares about socks. It's just a phase and part of learning self expression. Both of them have great fashion tastes now, and one is an AMAZING cosplayer. I will say this... Those adults that hurt me with their comments about my dress did turn down by the time my children came. MY girls never heard the comments, and they instead LOVED my childrens crazy fashion choices. I don't know if it is because they realized how much they hurt me and knew I had no problem disappearing my children from their lives if they hurt my children or if they stopped caring, and learned to go with the flow and realized it (fashion conventions) wasn't that important.

[@greenteawithhoneyandcream7173]

@@labella9291 wow you sound like an awesome mom, I love my mom but the thing she did and said really hurt me then and now. I have a lot of little "habbits" because of that

[@labella9291]

@@greenteawithhoneyandcream7173 I loved my mom. I still love and miss her every day. But she also left me with lasting damage. I understand the reasons why certain things were done the way they were done, but it doesn't change that they caused me damage. And I can't go to her now and talk to her about how it hurt me. I don't even think I would want to, even if she were still living, because my mother was kind, loving and caring. But... I was also parentified with my younger disabled sister, and that stole a good chunk of my childhood from me. And now I have the care and custody of my sister, just like I always knew I would. It was not, and is not fair. And as much as I loved my mom, I do hold a bit of resentment I can't let go of because of that.

[@RekiTheRyvian]

I had a similar incident when I had some surgery done. Didn't have insurance, so the hospital had me fill out this paperwork for some kind of assistance that usually just covers everything. We got a letter about a week later saying that everything was covered and all we owed was a quarter each for the three x-rays they had done. Seemed fine, but another week later, we got a letter from the anesthesiologists office saying that we owed $19k and they were sending it to a debt collector to get what they are owed. We verified with the assistance people that they did cover it. The other office was just trying to make us pay even more by threatening us with debt collectors.

[@jenniferjenjenjohnson2788]

New member just wanted to say you’re awesome and you give the best advice on all the stories!

[@josephbrown9665]

My kids mother got loans in our 10 year old daughter’s name hundreds of thousands of dollars in loans and she never paid a penny back to them. When my daughter was starting college at 16 . They ended up arresting her because she opened up a credit card in my daughter’s name a few days after I had filed the complaint against the bank and loan company. She was in a different branch of the bank that was holding my daughter’s money for school. She tried to take money out of the account when she was trying to get her loan. Well the bank manager told me that someone else was trying to use my daughter’s name at a different branch so I told her that whoever it is doesn’t have custody of her and doesn’t have the right information on her account so you need to call the police to find out who it is and have them arrested

[@hendyo_98]

Why is it not law in America that in order to take out credit cards, loans or anything else in your child's name, to have them presented and agree to sign it in person? It could maybe lower the chances of fraud by the parent? Also, the child should be of legal consenting age (16 +) too, cause I've heard cases where the parents could get loans just using their small child's Social Security.

[@sorinsilverheart3200]

Because the government doesn't care who they bleed dry. They just want the money

[@jamieboer3466]

You don't need to do any credit applications in person. Also there is a reason its fraud.

[@jamieboer3466]

@@sorinsilverheart3200 I don't think you understand how any of this works.

[@hendyo_98]

@@jamieboer3466 I genuinely believe that that should change then. Could save people a lot

[@jamieboer3466]

@@hendyo_98 what should change, I'm confused, are you saying people should have to be in person for using credit? Because not only would that make credit cards fucking useless, it would increase interest due to higher cost to set one up, also wouldn't solve the issue because credit fraud is pretending to be the person.

[@Bluedragon094]

So that root canal story... I'm gonna say OP is a justified AH. Man literally needlessly lost a tooth and they have the balls to try and pick his pocket for an additional $800. If worker lady wants "empathy" toward her, then she should've had the decency to not tell OP to "keep quiet" and "pay up"--she threw the first stone.

[@mpmansell]

honestly, her actions make OP NTA, if you think about it

[@MsTemptation]

S2: NTA. It's your apartment. Just ignore her parents if they try to tell you what you can't do in your apartment.

[@laurenmentink7401]

I worked in a Call Center and they can most definitely CAN get a supervisor to speak with the customer.

[@audreym3908]

this was at a dentist office not a call center

[@LadyJaneBooks]

Story 1: Send this guy Dave Ramsey’s number! 😆

[@shikarixox1195]

12:45 so you're just ignoring the fact that he said he repeatedly asked to speak with a higher-up several times?

[@delmaplain6823]

NTA! Emily's mom has no right to control what you do in your apartment!

[@KE-hr4sb]

Story 3: ESH. OP should not have screamed for three hours; I understand all too well getting frustrated but holy cow, go to therapy and anger management before you have a stroke dude. That said, the whole "your only option is to pay and shut up" really set my back up. Especially considering they botched the job and she had to pay to have the botch fixed! On top of all that, to find out they COULD lower the bill and OP COULD talk to a supervisor they just didn't want to bother dealing with an angry customer? Then the fact that they're obviously terrified of a lawsuit tells me there's some shady shit to find, and probably a lot more than just malpractice. I'd sue to get my money back, but also to keep anyone else from being scammed. What if OP had gotten a bad infection from the botched job? Yikes all around.

[@Mewse1203]

Story 2: NTA and I don't even need to hear the story. It's OPs apartment, she pays rent, and mom has no right to say ANYTHING to OP It is in no way disrespectful to tell her you're not following ridiculous rules. She has exactly the amount of say as she deserves: over her daughter, which is bullshit anyway, but I get it, it's her money and she can make strings for the person she pays for.

[@mpmansell]

Story 1: NTA. I'd not worry about checking if she did it to the brother. The brother is being an ahole towards OP over this. Let him learn for himself, and give OP a chance to call him out for being an ahole - for abusing OP over it, and possibly for acting against their mother.

[@radish6740]

Refusing to hand the phone to her superior is where the phone center chick fckd up.

[@romonaelrod7870]

Hi everyone, hi Mark and Poppy. I hope that everyone is well and happy today.

[@east-endjustice7883]

You sue the dentist who botched your root canal and ripped you off! That's what malpractice is for plus its fraud, take them the whole way! Do that even though they agreed to drop the charge!

[@staylor3483]

4th story: the next time the grandparents come to pickup the children, have a sit down with them. Let them know that your 8 yo specifically asked to not have to go with them for the reasons that she stated. Let them know that their criticality was disturbing her and if they could not be so critical but be accepting of her, they could see her at your house or maybe out at dinner with you present. This way they can work toward a better relationship with the child. Also, ask them if their son would have liked the way they had been treating his child? Don't just let her ghost them, they need to know what brought on this change and given a chance to make it better under a controlled situation. Good luck.

[@delmaplain6823]

Tell your mom you will not report the identity theft when they fix your credit! Will be hard, but turn her in, or they will do it again!NTA!

[@anneofcleveswithinternet]

I used to work for a call center, yeah we got yelled at and berated but I tried so hard to understand them... now I think I am desensitized lol. I am very polite to call center agents when it is my turn to call one.