Sonos App Update - Are Features Coming back?

The latest Sonos app update promised a complete redesign that would offer a better user experience. However, after release, this latest iteration has caused issues for Sonos users with some features missing. In this video, we highlight the brief history of the latest app update as well as the plans for the future and everything in between.
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[@smarthomesounds]

Hey guys, hopefully you found this video helpful. We wanted to address the high volume of feedback we have had from you regarding the new Sonos app update and hopefully provide a bit more of an insight as to what has since been updated/addressed. Please use the comments section for any additional feedback or workarounds and we’ll do our best to help out where we can.

[@andrewclarkin4837]

I want to challenge you, grab the nicest android phone you have and download the Sonos. Unfortunately there is no comparison. It’s pretty much bricked my system. Because the app crashes regularly and I’ve lost my alarms and I used to use the queue. There’s no chromecast, no google assistant, and if it weren’t for Spotify premium I’d have no way to play audio to my speakers 🤦🏼‍♂️

[@1983capcomfan]

Can you do somerhing to help us brand new sonos customers? I just bought my first piece an Arc, and I can't even get it to finish registering to the app. What good is a new app if I can't even get through the opening set up process to see the rest of the app?

[@dark301]

Trueplay don't work with new Sonos App.

[@tdcjonm]

Or... instead of tossing thousands of dollars in product, maybe just download the apk file for version 70, the most previous version before the UI change and disable app updates within the app and wait until an announcement is offered.

[@tomwalton6661]

They have ruined a perfectly good App!!

[@FreedomSince1776]

The new Sonos app SUUUUCKS!!!!

[@danielbrown1831]

It really does, volume and room selection is shockingly bad, Sooooooo slow.

[@Palazzola.Esq.]

Wow, you’re being too kind. Worst update ever. Total shit

[@kicksandknees]

Sonos is a joke. Their latest software update bricked my system, and I have been a loyal customer of theirs for a long time. That, and not giving consumers DTSX and choosing what tech we have access too is the dumbest thing ever in the 21st century. I will be supporting smaller independent brands like Nakamichi and Emotiva in the future, as they actually care about their customers and won't release a half-baked MVP as an app that destroys your system without any notice. I cannot reiterate how unprofessional Sonos is and the way that they handled this whole app fiasco. Don't get me started on the single HDMI port.

[@texr2000]

Tbh, this has got me rethinking Sonos. The fact overnight they can just make a mess of everything. Last year had the sound issue, now this! All this "coming back soon" isn't really good enough for me after spending my hard earned money (2x beam, sub, 3x play1, 2x play 3) and I have no idea what mess they are going to do next!

[@gmailaccountholder4925]

Amen, they made a mess of things for no reason!

[@Beer_Dad1975]

Yup same here, I have a huge amount of money invested in Sonos products throughout my home - and now I feel like an idiot and should have just bought traditional audio equipment given what has happened this month. I guess for my Android devices, I have at least been able to down-date via APK - too bad for my iPhone unfortunately - but how long before they update the firmware and the old app just stops working?

[@stephenlaverack289]

I think they are being sabotaged by their app developers. I can think of no other reason for this mess.

[@Beer_Dad1975]

@@stephenlaverack289 It's like they got rid of that one guy, or one small team that actually knew what they were doing, and the only ones left are the idiots who normally hang around in the back and pretend to work...

[@TudyThirteeneleven]

If they can overnight pull the rug from under your feet by completely changing the app, I can't trust them. I wanted to buy Sonos, but they showed how irresponsible they are. No, I wont be buying expensive hardware that requires certain software to run, and you mess with it just because. An app like this needs to be solid, consistent, predictable. Even if no functionality is lost and you are forced to re-learn a new UI just for playing damn music in your house is horrible. And the fact that nobody caught such a stupid idea in development shows me they fundamentally can't be trusted.

[@user-cv6nk6xt3x]

Since the update my system is now unusable. Constant error messages, cannot add music services, cannot stream from my phone. Total disaster.

[@kimduncan603]

yes! same here! total waste of ALOT of money!

[@martdaveez6053]

i just installed speakers around the house before the app update and they are now just useless bricks. The alarm feature is still broken. useless

[@richardcolquhoun5576]

What on earth was wrong with the original app that they have felt the need to “upgrade?” I can no longer play a damn thing on either speaker that I have. What a mess.

[@bobtymczyszyn5896]

Same, this sucks, will NEVER reccommend to anyone

[@mikkey8mike]

Can't find the damn alarm setting

[@mikkey8mike]

THEY REMOVED IT??

[@Beefers26]

I've had many problems with the new app and currently one of my two Play 5 speakers simply won't work with the app at all! I have to use Airplay to get any sound from it. This app release has been a disaster. I think Sonos should allow users to go back to the previous app until all the problems with the new app are solved.

[@bdsmith63]

I totally agree, their original app was simple, easy to navigate menus and "just worked" -- did what it was supposed to.

[@petermccloskey8725]

Why do I have to figure a “workaround” for something I already bought. Can’t access my own music.

[@TiaanJonker]

How on Earth does any International Company stuff up this bad?

[@ryanblades9793]

no one has mentioned that the widget is gone too. No more playback controls in the pull down notification shade(Android) either

[@A.P.700]

This! Thank you. Control on lockscreen is gone too

[@Beer_Dad1975]

Can't control what is playing on my watch anymore either - which leaves me fumbling with the awful new app on my phone every time I want to change volume, pause or skip.

[@ChrisHolzer]

uninstalled, installed the old app apk, disabled automatic app update.... first time i am really mad at sonos.... no alarm... are they nuts? why no beta?

[@erichroland9130]

Agree, somebody (or many) made a mistake. Own up to it, but the old application back up and take down this mess, and go back to the drawing board. They say "if its not broken don't fix it", and even more important..... if its not a better application (and actually works) then by god don't deploy it..... Oiy vie Sonos! Look at all the complaints, are you deaf?

[@brianherman503]

Where did you get the orig apk?

[@Christian-eq7uh]

Yes please tell us how to get the old apk

[@ryanwongcy]

@@Christian-eq7uh same here. want to know. the new app is horrible and the alarm feature that came back does not work. 2 days in a row. shocking

[@x801]

No mention of Music Library paths removed and any attempt to add back returning error 913. In other words, cannot use Music Library.

[@MrSmileyGonzalez]

When selected it only plays one song, after that it stops. I have to open sonos app, select music provider and so on..

[@hazmat5749]

yep same here and as I mostly dont listen to radio or spotify my sonos system is now useless.

[@x801]

@@hazmat5749 Time to revisit Roon. They just added folders search. Works almost better than Sonos with Sonos equipment.

[@Suspended4thYT]

It WAS mentioned ... "Local music library" - Mid June

[@_TheRealGod]

No more Sonos for me. I’m done with this shit after 20 odd years. Moving to Bluesound.

[@vimalpatel9995]

Do you want to sell your Sonos

[@_TheRealGod]

@@vimalpatel9995 It’s all gone. I threw it all away. Replaced with Bluesound. Way better in my opinion.

[@Patrick-cf1gq]

I'm thinking this route as well, what they have done without the possibility to downgrade to the S2 app is nuts. Not something we expect from a company like SONOS. We have zero control over our products. And promising it will come back later is b***t even using your local library on a NAS is disappeared for the new APP, this is what I call idiot...

[@notesdude]

Some of us have thousands invested even 10’s of thousands so not so easy to abandon SONOS. That said - it can be done over time.

[@_TheRealGod]

@@notesdude Yes I know. I guess that’s why they (Sonos) can afford the risk making these stupid changes. Many people will stay loyal to the brand. But there is a limit too.

[@suzannehawkins560]

I'm a very tech savvy person and I literally can't get music to play since the update. I have been beside myself with Sonos since getting a new modem, it has never worked consistently since then despite dozens of attempts to set back up. It works, then stops. Now this. I have a pretty high stress career and this is the last thing I need when I'm trying to relax with music when I get home at the end of the day. The fact that I have as a Saturday project to figure out how to get basic functionality from an app update--ridiculous.

[@maryjanehalloran4193]

That's exactly what happens in my house. A beautiful sound from these speakers but basically unusable.

[@johnr.772]

I believe somebody very high up in the company needs to get a little Elon treatment. A company this size should be embarrassed to turn out a product with so many flaws. One has to wonder what’s going on. I’m very sad, as I am a huge Sonos user and a stockholder. Considering selling my stock. Really makes me concerned about the management of a company that would allow something like this to be released, especially since this is not the first time they’ve released an update with major flaws.

[@calebkimbrough9627]

100%

[@hazmat5749]

The executives / senior manages responsible need to be fired. They have crippled the company's product

[@eliju420]

It's completely fucked that they broke all this shit and are leaving people hanging for a whole month. They can say they'll be more aware in the future, but this is the 2nd time they've blindsided their customer base like this.

[@duprie37]

No True Play. No Audio Compression settings. No play queue management. "System not found" after every single time the app's been minimised requiring restart. Got to hit back button X (up to 10) times to get back to home screen to search or change services (bring back tabs PLEASE!) Only the first 20-30 tracks of playlists actually load into the queue. Play queue takes 10-15 seconds to load every single time you return to it. Selecting item from Search History only brings up results for the last service you sesrched in (got to start a new search if you want to switch services.) I constantly adjust EQ so really miss quick access. What an almighty mess! Thank heavens I left the "old, unimproved" app on one of my phones!

[@gt8674]

I found a fix for true play .. what you need to do is play a song out of your sonos app either apple play , KZbin music, Spotify etc and pause the song . Then go to true play and do the set up it works . Let me know how u made out !

[@Beer_Dad1975]

It's almost like they fired the old app team and replaced them with idiots.

[@gt8674]

the work around to get true play : play a song from your Sonos app . Apple play or whatever app is on Sonos. Pause the song 15 seconds into play. Then go to true play and start tuning. That worked for me.

[@extra4542]

Wait what? How is true play not a bare minimum feature on release?? It’s a signature feature of Sonos products

[@notesdude]

I work at a BB store - I am the SONOS go to. I sell a lot of it BUT I now hesitate to enthusiastically tell a customer how easy the system is to control. The hardware rocks and has for a decade plus. The worst is - I can’t even say - ‘Hey, SONOS rolled out a new app. It’s not fully baked so just download the old one” This is FUBAR at it’s best. What happened to beta - no one noticed this? Really! On a personal level I will not upgrade any device. My better half would kill me if she had to use this half back catastrophe. Come on SONOS this is a FAIL. The only saving grace is you stepped up and took responsibility. Oh, one more thing. Where the hell did you get your developers from? Your HR recruiters need training or your contractors need firing.

[@stephenlaverack289]

Sonos should carefully examine the finances of their app development team. The only thing that comes to mind is industrial sabotage. I can think of no other sensible reason for this mess. The app is not even an acceptable beta version.

[@stephenbeck8079]

Am i missing something, when you have a number of rooms grouped, there doesn’t appear to be a mute option other than dragging the volume to zero

[@princejofa]

Agree. Plus it seems that the new app just randomly selects one speaker to always be selected even after I set up specific speaker groups. The goddam Guest Room always comes back on whenever I change a song or playlist. Not very nice to my “Guests” who may be sleeping in that room while I want to listen in a different room. Really bad.

[@zykonaton]

What is the point in designing a worse app than the previous? I thought that I was 'investing' in the Sonos system. Investment, it wasn't!

[@Modenpow]

I don’t understand how Sonos ever thought they would get away with this so called ‘update’.

[@toltecatl4u]

I can’t manage settings to change my WiFi password, it’s greyed out frustrated frustrated

[@nyCecilia]

Any company that will remotely destroy your working hardware without your consent is SUS.

[@mikkifarmer9626]

How can I add music to a playlist on the new Sonos app?

[@katrinabutterworth5202]

Weirdly… you can’t anymore. But don’t worry you’ll be able to do it again in June (sarcasm intended) such a basic feature… why did they take it away???

[@melindatroyer3531]

This was the only thing I used Sonos for!!! Seriously, is this feature coming back?

[@allisonday893]

I’m so glad you asked as I add to my fave playlist all the time and literally cannot find how to add. I’m glad I’m not going mad. This update is awful

[@Battenbergbandit]

Thanks sonos, you have destroyed my simplistic turntable / tv sound system setup. I think this is the end of my sonos home system, it only took 12 months. By the time you fix this i will have bought into something else. Good luck (y)

[@Willogs78]

Sonos should never of released this sh*t! Why not get it working perfectly before releasing an absolutely useless application and updating it in staggered updates it’s completely unacceptable. I know at least 6 people who have turned their back on Sonos.

[@iamdamo]

Didn’t update. So glad I haven’t. Sorry to anyone who has.

[@Patrick-cf1gq]

Not acceptable that your local library is no more available. That was the reason why many of us were started in the first okay with SONOS. This is clear software which is not sufficient tested before releasing, this is not corresponding the rules of software development...

[@wiesawnowicki8789]

You're right

[@pirmasv]

When switching rooms it doesn’t switch. Need to try like 7 times until it starts working. So frustrating.

[@Linux_Lucy]

I use the 'Instant Tone Controls' ALL THE TIME .... Depending on what I am listening to. 80% of the time, I use my Sonos gear to listen to a LOT if Different Radio Stations. Most of which have Heavy / Compressed BASS ! ! ... I use the EQ Controls to BOOST the Treble ..... This Is a 'Game Changer' for me ..... If it is not Re-Instated ( B4 the end of 2024 ) ... then I WILL be Binning ALL of My Sonos Gear ...

[@AlexMartinez-hr5gm]

Yeah same here buddy. Any update on this ? I been trying to chat whit Customer support chat whit no answer😢

[@herbieverstinks4468]

I can't even get my 3 rooms to be visible in the app after this latest update. I have to power cycle my speakers like 5 times just to get them to show up for a few minutes. Then if I leave the house and come back they have magically disappeared again.

[@cartergullickson]

My entire system disappeared and now I can't even get it set up again. So irritated with this update.

[@Fermentedrecords]

I have this issue with my Roam which I also use for a white noise machine for my 6 month old. So frustrating as it cuts out and wakes him up every single time!

[@morris5984]

Did you try doing a factory reset on your speakers? That worked for me when I was experiencing this kind of behavior.

[@Fermentedrecords]

@@morris5984 I did with my Roam. Sometimes it works sometimes it doesn’t other times it works then cuts out at night. So frustrating it used to work ok.

[@jamieduggan3345]

Mines doing exactly this. Is waiting the best thing to do whilst they get these issues sorted or do I have to factory reset everything? It’s gonna be an absolute nightmare if I have to reset every piece of Sonos I have.

[@fmcgarry9449]

Can you bring back the ability to actually play my music, which has disappeared and so have all of my connections to my 10 speakers. Please pass this onto sonos.

[@MrNico227]

It’d be nice if Sonos would allow Dolby Atmos music to play through airplay without having to go through the app.

[@yousef1989er]

this is the most annoying thing ever!! and it does not always work through the app and get error messages or it just skip songs sometimes with apple music :(

[@lubosmc]

It's very easy for me. I was planning to buy whole new cinema from sonos. But after this app "update" I will spend my money somewhere where they care about customers. Sorry but this should do everyone and maybe then would sonos start thinking what are they really doing. Shame on you Sonos and Goodbye....

[@drlouiscardinal752]

I can’t believe how little discussion there is about missing playlists. Aren’t the playlists that we spent years making what we value the most? I was told by Sonos staff that by mid July we were going to get an update to correct everything. Today is July 23 and I have received nothing.

[@Fermentedrecords]

It might be just me but since the update my Roam which I leave on on the doc is really temperamental and doesn’t always show or drops out on the app. Also my move and roam don’t seem to show on airplay on Spotify 😢😢

[@fmcgarry9449]

My roam won’t add to the app

[@calebkimbrough9627]

Same

[@garyodonoghue6150]

Thanks so much for mentioning the voice over problems with the new app. It really helps visually impaired people when mainstream content makers draw attention to accessibility issues. Very much appreciated.

[@Mikeymikemike]

Leaving Sonos for good 😢

[@JohnPitt-cu2bg]

Error 913 cannot access my library looking on the forum I am not the only one. Sonos is going to lose a lot of customers

[@SK-tw7xt]

None of my rooms will group and I have different stations playing out of different speakers. All the while, the app is telling me it can't find the speakers that are currently playong music. 👍👍to Sonos!

[@jamdee9844]

my system is complete down, the last update is absoltely a catatrophe... sonos dont find anything

[@TristanNicoll]

Just got the update, i thought i was crazy not being able to find out how to add songs to my queue. Why would they take that away in the first place?

[@iluCorndog]

Thank you for covering this topic, very important to me. Can't really afford a new sound system right now lol

[@klompyyyy]

Trueplay not working is a problem as well.

[@justincase8237]

I can’t do the trueplay on iOS. The screen is getting stuck. Tried to delete app but it didnt work. Anyone can help me?

[@gt8674]

I have the same freaking problem! Pissing me off

[@user-oi9yy4zz3k]

Why does everything have to be quicker, I was able to access everything within seconds with the last app. While I appreciate your help with this video I do not know what Sonos are going to have to do to retain my support as it is at rock bottom just now. It would be flippant for me to say that I hope they go down the pan but that is how I feel just now but I am left with thousands of pounds worth of Sonos products in my home so I really hope that this is fixed and that they learn a lesson from this, strangely enough I have just been sent an email in the last few days asking me to sign up for a new product which I suspect is their new headphones, normally I would have been pre ordering them but I think I’ll take a rain check on this and continue with my cheap Sony cans for now. So disappointed with Sonos.

[@princejofa]

Nothing is quicker in the new app.

[@stephenlaverack289]

I have never known a company so keen to kill off an excellent product. If the app developers were of the same quality as the hardware developers things would be fantastic. Please sack all of your app development staff immediately. The only reason I can think of for the state of the new app is that Sonos competitors are paying them to destroy the company. I suggest Sonos look into this possibility.

[@Average_Middle_Aged_American]

WOW - WHAT A CLUSTER! Just give me back the ability to play music stored on my Android!

[@theguygeva]

In my view, all of this is a step in the wrong direction. The Sonos app should prioritize hardware first, making it easy to see the status of what’s playing, where it's playing, volume levels, codecs, and quality at a glance. We also need a widget to quickly check hardware status without opening the app. Information like Atmos, Dolby Digital, PCM, and other formats should be visible quickly, especially since none of Sonos' products have screens or indicators. Personally, I always play music through the original app of the service. It's the one place I go, no matter where I am, because it has all the features I need. It's much easier to stick to that one app whether I'm at home, in my car, or walking around.

[@matthewella8280]

We use sonos in club and the app worked fo start with now it won't let u play music through a TV sonos speaker but always worked before just says error now

[@mohammedwaseem6922]

The connection to the system needs to be changed. Im so afraid for my Sonos to disconnect from the power source because reconnecting it back takes so long. It’s very slow and glitchy. I had to use Ethernet on my arc to connect it to my two era 300s and sub mini. I’m not sure why it’s so hard to get the integration seamless. You pay for such expensive speakers only to struggle to connect them together.

[@kingkobra1956]

Gee whiz, I can't believe that Sonos has all these issues going on all the time. I have the Bose 900 setup and have had zero issues period.

[@willduran6083]

Where do I go find what version of the app I have? Also my Boost is not showing up.

[@DuulHomes]

I’m moving to KEF screw you Sonos, they did it before with the move from the S1 -> S2 and now this crappy app.

[@idktbh4485]

No playlist editing is a massive balls up

[@jays9213]

I just got my sonos beam gen 2 - what are the best settings for it? I have also lost the ability to retune via true play for some reason

[@nikki5800]

I wish I’d known how the updates would have affected my business and home use prior to I definitely would not have updated since the update has caused more challenges than benefits

[@martdaveez6053]

I thought that too but the update wasnt optional. If you didnt update the app, you couldnt access your music at all as i tried on my tablet after my phone was updated automatically. It really is useless.

[@edwardcrane4720]

SONOS took what was a nice, well functioning app and replaced with an "upgrade" that works poorly, and is not particularly intuitive. I'll be darned if I can find the dialog enhance and night time functions for watching TV. Did the people that developed this actually use SONOS products? Next time save all the breathless emails about your app and make sure it actually works.

[@kasperjessing1571]

Not possible to group old play:1 with newer play:5 and beam 2 (the latter two will group seamlessly). And used to be able to edit individual sound levels with a tap on the volume bar, that would reveal the individual speakers and their levels plus the ability to mute (also gone w the update 🙄)

[@danielbrown1831]

I updated the new app and lost my entire system, it cannot find anything. When it worked i thought the app was terrible, volume control and room selection was slow and none responsive. Vey poor from Sonos, now i have no system for summer!!!

[@ivo_huth]

I bought a 3rd party app to be able to use my system again, edit queues and regain access to my music stored on the NAS. This app isn’t perfect, but way better than the official Sonos app has ever been. In the same app I can control my S1 & S2 devices. If a 3rd party programmer can do this, why can’t the “specialists” at Sonos do this? And about the brand new layout that is supposed to be so great, why is on my 13” iPad the screen most of the time blank for 75%? And why do we have to wait for months if one simple decision could make most of us users happy again: bring back the old app until you cleared up this mess?

[@brianherman503]

What app did you get?

[@ivo_huth]

@@brianherman503 I bought Sonopad. There is also an iPhone version, but I don’t use my iPhone for Sonos except BT streaming to my Move 2 speakers. I like the interface although there are some small bugs. There is also an automated search on Wiki and Discogs for the music you are playing. It’s very good, but not perfect.

[@tonyragusaaifppccrpschfccr8246]

Yes Do tell

[@ivo_huth]

SonoPad. There is also a version for iPhone, but I don’t have that one.

[@aidancorish284]

No system connection. Refuses to connect to my system, no speakers. No sound. No use.

[@thomasheidstra1268]

The new app is absolutely terrible. Apart from the fact that it does not even any improvement, it caused my system to crash and have not been able to use it for 3 days.

[@Ksen-pg7se]

The new app takes about 20-30 seconds to open on my phone and can't connect to my system. After many attempts to set it up according to instructions it now can't find my OneSL speaker at all and my Amp keeps falling out. I see no future with Sonos if they can't fix this or bring back the old app.

[@krio.]

4:31 Yet there's been zero apology from Sonos regarding this. The sheer arrogance of them to stand by their decision to release the terrible app when they did, despite knowing the impact it has had on a significant number of their customers.

[@mossycrowe7297]

What about the Widget for Android? Will that be back?

[@jot1984]

Thanks for the update. I have found another issue not connected with the app. I have an arc, sub gen 3 and era 300 as surrounds. When I play Dolby labs on Apple music for the channel test 7.1 the rear up firing do not work. Sounds only comes from the front. I have to remove surrounds and then add again for it to work correctly. But after a day it stops working again. Anyone else experience this and any fix for it. Makes me think Atmos on movies must also be impacted

[@arnoldgraham5533]

You are a lifesaver, no more 5:30 am alarms, thank you so much

[@wolf-yw9wk]

i’m done w sonos. i have an entire house full of their speakers too and i dont care, im tired of dealing w this stupid ass company. they can force updates, they can force whatever they want. they are basically trying to brick older speakers as well. this is why analog is king, these companies don’t care once they have ur money, i’d have paid 3-5$ per month to be able to have functionality that u had years ago. the app hasn’t been good for over 5 years

[@jamesjohnson2707]

Just so I understand, you want to give 30% off and buy a new product when the one I have worked perfectly fine until I updated the sonos app? Clearly it’s an app issue if 90% maybe more of your customers are having issues due to the app correct? Sonos not taking no fault in this matter? Just a small discount towards more products? Pay 650.00 for something Sonos app destroyed. Who’s to say if I do purchase a new one it will work with the app? I have two ERA 300’s and a ARC that will not true play cause the app. Every time I’ve tried it says something went wrong or speaker missing. Why would I purchase anything now?

[@dansharkey5218]

I have a hard drive attached to my Sonos system & now it is nowhere to be found in my music after the last 2 updates.

[@simonpope761]

It’s not quite as you say. They have removed the ability to downgrade a speaker from S2 to S1 despite continuing to advertise numerous products as having this feature. I spent £400 on a port last week which as it can’t be used on a S1 system is useless to me in none of their timescales for fixing things is this mentioned so can only conclude that it is way beyond mid June which is as far as their aspirations go. It is simply unacceptable to advertise products as performing a function which they can’t actually do.

[@caipi3625]

What is the point of gradually reimplementing all the missing features if the app (June Version 80.02) still doesn't work? Terrible performance with up to 10 seconds delay (volume, playlist, startup, etc.), components constantly crashing out of the system (stopping only possible via hardware buttons), app freezes, TuneIn still very buggy with numerous contents not accessible, NAS integration still not possible, wake-up radio station disappearing from the system, no volume indicator, no widgets, no control via lock screen, no control via status bar (despite enabled notifications), and much more... Sonos, please finally provide your customers with a rollback to the old S2!

[@loganmccoy2842]

As a blind user this has been incredibly frustrating. Launch an app when everyone can use it. I’m seriously thinking of switching to bose. What a massive headache

[@timpirtle3906]

The app is awful.....I have multiple $k's of $ invested and this is just poor. I really need to find where I can access the three channels to minimize skipping/feedback

[@Cashclever]

Playing music would be nice after I have spent over 4k

[@tomrybak4957]

Bring back DUAL MONO! Removing this completely messed-up part of my Sonos ecosystem included two Sonos amps powering single speakers in individual rooms and also outdoors. So now I get the right channel playing in one room and the left channel in another.

[@thomasgardom1716]

Noticed that Sonos have removed or forgotten the uncompressed option from Audio Compression. Any ideas when this will return? Great Video :)

[@charliehmi76]

How did they f*ck this up so bad... I've been an integrator for 20 years and have been fitting Sonos both as standalone systems and as part of larger installations for 15 years... They've never got the app experience quite right, and have form for being arrogant and heavy-handed with their loyal customers. The hardware was good enough to see past that, but this is f*cking ridiculous, you can't even use the system. I can't defend this mess of a company or recommend their products any more.

[@lainkin1]

KZbin music doesn't show any music/playlist...

[@dbkelly5396]

I wish that I had the problems you describe here. The reality is the interface is different every time I turn it on. The app can't find my system and says I need to allow access (which is always set to allow). Once in a while the app magically connects for some unexplainable reason. This is complete junk. I am amazed Sonos forced this update on customers that was not even close to ready for launch. Sonos needs to hire software programmers and fire the amateurs working there now.

[@barbarasaver4389]

Put it back the way it was! Yay Sonos, u have managed for Sonos what musk managed for twitter. Good job!

[@mikeliversage6386]

The biggest issue for me that I bought my first Sonos kit this week (Arc, sub and 2 era300s), so this my first experience of the app and I have nothing to compare it to. But Trueplay locking up and not working on an iPad Air 4 has meant I can't even properly listen and evaluate the kit in my own home. Tech support confirmed this is an issue, but could provide no timeline for a fix. If it doesn't appear soon, £2.3k worth of equipment will be going back in the box, back to Sonos and I'll buy Bose orSennheiser instead

[@IanTed]

So poor, did they pre test before release…whatever happened to volume control on speakers using the volume control on your phone? It disappeared along time ago. So annoying when you’ve heavily invested in what was a great system…

[@rktdrop]

I have a mix of old gen and new gen sonos speakers. I never split my system to use the two older items (Connect port and original Play 5) with S1. I left my whole system (about 10 speakers) on the S1 app. Didn’t plan it this way, I just didn’t want to split my system. It works flawlessly with the S1 app. I’ll keep it that way as long as I can. I almost purchased a new Play 5 which may have forced the issue, but I’m glad I didn’t.

[@joshuagreene905]

You should also note that some of the settings for the "PORT" are missing, such as Line-Out completely gone, No Line-In Auto Play, Fixed / Variable Volume gone... What a mess

[@nistre14193]

Newbie Sonos question. Does the alarm management include setting timers? I just got the Roam 2 as my first Sonos device so I don't know what features existed before. But whenever I try to set a timer via "Hey Sonos" it just says to check the app. I don't have Alexa nor Google assistant installed if that's a factor, but I would hope it isn't. Also I have the Sonos app installed on my Android phone and my wife's iPhone, don't know if I should have done that or not.

[@NurseAndyTravels]

Have you tried to change the rooms for your devices and does anybody know where the confirm button might be on the iOS after selecting your room ….

[@j.r.landry139]

as an AV tech, and an installer of Sonos products on a daily basis, here is my biggest complaint. when creating accounts for customers and getting the equipment activated, it about as smooth as it was before...BUT...when i leave the job and i go home to control my own system, even though the app recognized MY system on MY wifi, i am still signed in under the customers credentials when i get home. i have to then sign out and sign back in just to be able to control any of the settings (if need be)in my own system. the old S2 app with auto log out when you attached to a new wifi, and would ask for the credentials respective to the Sonos account associated with that wifi network. i know its super niche and not a problem that everyone else is going to have, but it is definitely an issue that is going to be annoying if it does not get fixed.

[@ijwhiteman]

I certainly won’t be buying anymore Sonos speakers after this. Been purchasing Sonos speakers for 8 years and it’s utterly destroyed our experience and confidence in this company. What’s going on with elastic volumes??? Anyone else find the volume does what it wants?

[@riogorgos]

Perhaps not a major issue for many users, but I listen to a lot of podcasts via Pocketcasts. Prior to this update, in playback, I could skip forward and back a few seconds. I found this really useful. Now it’s gone although still there in the Pocketcasts app itself! Really annoying.

[@macbec3021]

Tired to be a Beta tester, please change peoples who are responsible for this mess, and bring back the older version…tll Sonos will have a reliable app.

[@jk330ci]

I personally miss the quick access to eq settings. I tend to have loudness off most of the time but like to turn it on for low level listening. I also miss being able to search for song, album, artist like you could in the last. It’s more global search now. Maybe I’ll get used to it. I absolutely despised it at first now I just tolerate it when I have to use it.

[@jamesjohnson2707]

My sub won’t connect, my ERA 300 won’t set up as surrounds. My play ones say they’re connected and needs updated but app won’t allow me to sign in to update them. They are all on the same system but I have to reset the app in order to play a different speaker, I can only play one speaker at a time. I have bigger issues than an alarm clock and volume numbers. Again the app destroyed my gen 2 sub and all I’m offered is 30% off towards a new product. Ridiculous

[@stevieB42]

Having real trouble using Alexa on my Sonos move since the new app and me updating my network. It just shows as offline. I have tried all suggested fixes I could see online with no success. One suggested deleting Alexa and the reinstalling it but for the life of me I cannot see how I do this as it does not appear on my list of installed voice assistants but if I click on add voice assistant it comes up as already added with not option to delete. Going round in circles here, can anyone suggest anything?

[@brandondaniels277]

This app is garbage. It takes extra time out of my day every day. Both at home and at my clinic. The entire purpose of integrating sonos was because of the ease and saving time. Now it's the opposite. Someone mentioned bluesound? I may take a look.

[@The50FirstState]

Sonos has also removed Sonos Boost functionality permanently which was working perfectly prior to this update.

[@shanbarrett2931]

Does anyone know how to hook up Sonons S1 speakers they don’t make the s1 anymore but I know they work any information will help

[@kaisersoto4448]

Had already learned to put off Sonos updates as long as possible- will be on the lookout for an all clear to update- maybe by Xmas?

[@mikeelkios436]

I was forced in Australia to update yesterday . The old app would no longer work and now I can't get my sub to even be identified . Lucky you that you don't have to update

[@hazmat5749]

What idiots were responsible for this? My music library just disappeared making my speakers useless, and you call this an "upgrade"? For goodness sake bring back the old app, it worked just fine

[@luanmaia]

Got a beam today. Can’t setup. That’s a shit app and experience. Wtf

[@eliodelgado89]

It’s not just features but the ability to connect subs to Arc or Beams. Many people like me no longer have working subs with soundbars. It’s frustrating

[@mohammedwaseem6922]

Agreed, the connection to WiFi takes very long and sometimes products are unable to connect with each other

[@philpish]

Is my Sonos boost dormant with this new app? It's always on but doesn't show as something in my sonos ecosystem?