How to fix Sonos - Sonos not working? These tips will fix almost every Sonos problem we've seen.

[@psychick48]

Problem with Sonos is the numerous technical complications...and lack of specific, explicit written instructions. I just found this video so I hope it will help.

[@coryb2953]

Instantly fixed my issue-I was on “guest” network!! Changed to private network and all good. Thx!

[@airetheaterdesigns]

That's what we like to see! You're welcome!

[@seandavidson9049]

Fixed my issue... Set my phone on the amp, and boom. Thank you

[@airetheaterdesigns]

Awesome! Thanks for stopping by!

[@RonKillian]

Can not THANK YOU enough for this video!! Bought a Sonos Arc, Mini Sub and 2 ERA100, and I've spent like 2 days trying to get it all to work. Nothing but trouble. Bar worked, but sub never fired, one ERA100 worked but cut out every once in a while, other ERA100 never worked, lights did not stay on, ect, ect. I was ready take it all back! Watched your video, you said your phone needs to be on the same network and that was it! We have multiple extenders and my phone auto connects depending on where it's at. I don't pay attention because it's auto. Anyways, I switched my phone to same network and EVERYTHING works! Stupid simple thing. The included quick start guide tells you NOTHING. This should be in the guide in big bold type! LOL Now that it ALL works, it's incredible sound and very happy we picked this over the JBL we first looked at. So, thank you SO, SO much!

[@airetheaterdesigns]

Awesome! We're glad you're now rocking and appreciate the good word. P.S. If you are interested in replacing/augmenting your WiFi, let us know and we'll shoot you a link that details what to get. Enjoy!

[@RonKillian]

@@airetheaterdesigns Still learning the system but so happy with Sonos. Spent yesterday watching music videos and the sound is so good. We have a good router, Tp-link AX6000, so should be set there. But augmenting the WiFI?

[@MrJ345]

My exact setup minus arc for beam 2 does the exact same thing and I only have one network and no extenders. It's ridiculous honestly

[@michaels1828]

Does Apple have all these connection issues? Don’t think so. Sonos is BY FAR the worst tech product I own. I tell everyone I know not to waste their money on it.

[@airetheaterdesigns]

It is a bummer when Sonos or other gadgets don't work correctly. When they don't (especially with Sonos), it almost always works again if you go systematically through the possible issues. They are almost always tied to your existing network. PM us what you might be experiencing and we might be able to steer you in the right direction.

[@Mrnw10]

100% #Facts. This speaker always disconnects, and the stupid app can never detect and fix it. I appreciate these guys making a video to try and help, but imo the best way to avoid Sonos problems is simply NOT to buy their $h1tty products!

[@moons4768]

I agree…don’t know why I got rid of my radio.

[@MRIGUY11]

I love Sonos

[@Somerandomguy.420]

Bruh im literally here cuz my iPhone wont Connect😂😂

[@thanatophoric]

I hate Sonos with a burning hot passion. Terrible app. $4000 down the toilet.

[@airetheaterdesigns]

What do you hate specifically? We're not Mr. Sonos so we won't be offended.

[@MartinWitman-re7fe]

I’m getting there. Bunch of shit really. They were great and they screwed it up.

[@johnhalloran610]

Great vid. My issue with my Sonos right now is that anytime I pull it up on my iPhone to change stations, adjust volume, etc. I get a crackling noise which causes a temporary (maybe 1-3 second) dropout of music.This is a new issue. Maybe the last month. TIA.

[@airetheaterdesigns]

That's one to call Sonos about. Have them take you through a system diagnostic so they can see what's up.

[@alexanderrobinson7499]

One of the happiest days in my life was ripping out Sonos and it’s fake sudo stereo and it’s crappy compressed sound. I feed myself of all the static and being held hostage to keep buying more crap that they don’t want you to integrate. I’ve ripped Sonos out of over 30 homes now and I no longer will sell or service it. Sonos sucks.

[@airetheaterdesigns]

I'm curious...what have you had better luck with? Thanks in advance.

[@jermyleeuwis]

A guest network does work with wpa2 for your older Sonos speakers. When the router gives the guest network the ability to see the other networks you can have your other wpa3 compatible Sonos speakers listed on your wpa3 wifi. Add both these wifi networks to your Sonos trusted networks and your Sonos works just fine together.

[@nathanmiller3873]

Can't wait to try 'Reservations and Port Forwarding' when I get home. I set up a new mesh network yesterday and haven't been able to connect my Sonos Play5 gen1. Wouldn't even connect via eth.

[@airetheaterdesigns]

Good luck and let us know how it goes. NOTE: Different mesh networks function differently with older Sonos pieces. If it still acts up, try the phone on top of the Sonos unit trick in the video OR call Sonos for a diagnostic.

[@zombee38]

I didnt thought of the IP reservations...i would have to try this...thank you

[@airetheaterdesigns]

Good luck. If it seems like your units drop off every day or so, this may be the culprit.

[@cyclingyorkshire]

Really.... you have to do all this to use SONOS! I'll use Bose thanks. How are SONOS still in business?

[@airetheaterdesigns]

Many of the elements posed will help Bose to work properly as well. It's the nature of streaming audio these days AND the lack of basic "Get Started" pages or assistance from the manufacturers. I long often for the old days where we were selling tape decks and CD players. No issues with updates, WiFi and power-cycling back then!

[@TEMPTBand]

Put the phone on the speaker! Thank you. No matter how close I was holding it to the speaker it didn't work and then I saw your video. Placed it on the speaker and bang found it right away!

[@airetheaterdesigns]

Awesome! Glad that helped.

[@slimandhuskysmanagers2211]

Same here smdh I had given up and just went with the ethernet connection. LOL

[@SonnoMaku]

I dropped $1K on a Sonos Beam Gen 2 and two Era 100s. They worked perfectly fine for 1 week. Then one day the problem started. Every minute exactly the audio cuts out for a second. I've tried everything, spent several hours over many days trying to troubleshoot. My setup is a LG C1, PS5, Beam Gen 2, and two Era 100s as rears. So on the PS5 I had it set to AV Amplifier with 5.1 selected and Linear PCM. On the TV I had it set to use eARC, passthrough and bitstream. This worked perfectly for one week as I just said. Now, what I've done to try and fix the audio cutting out every minute on the dot. I tried setting AV Amplifier to 2 ch and 7.1 and both work fine but I can tell the audio isn't quite right on 7.1 since it's downmixing. I tried setting it to soundbar instead of AV Amplifier and it sets it to Linear PCM 7.1 which works but still has the same issue as AV Amp 7.1. Then I tried changing the tv from passthrough to auto and that didn't work. I tried toggling random audio settings on and off on the TV. I tried a new HDMI cable. I tried an ethernet cable instead of wifi. Tried static IPs. I went to my ISP to exchange the modem/router since I thought it might have been that due to other past issues. I don't have guest networks or extenders and no separate 2.4GHz and 5GHz. I tried factory resetting the Beam Gen 2. I've tried turning my PS5 on first and then once it's had time to load up all the way I turn the tv on. I tried turning quickstart+ off on my tv. I've tried power cycling everything. I've tried factory resetting my tv. Anything I thought worked only worked temporarily before the issue started again. At this point I was fed up with this so I started googling to see if anyone else had this issue. Yes, other people had tried exactly what I already had and apparently this has been an issue with LG tvs and the Sonos Beam Gen 2 for over a year now and Sonos hasn't done anything to fix it. Any time it's set to linear PCM 5.1 it has this issue except on my Nintendo Switch set to surround and I suspect that's only a matter of time as I've seen other people say they had the same issue with Nintendo Switch and Xbox. I'm not going to settle for 7.1 downmixed after paying $1,000+ that's ridiculous. So I'm going to try to fix this again tonight but if I can't then back to the store everything goes. It's a shame too because I was really happy with the audio while it all worked.

[@baxterbreiman8312]

WORKED FOR ME. JUST AS I WAS READY TO DO A GALLAGHER ON MY DEVICES!

[@airetheaterdesigns]

Gallagher...NICE! Kids today just don't know. Glad you're back in business.

[@tjellis1479]

No Guest Network.....nailed it. Thanks ATD...that helped. I just need those 6.5 hrs back of my life. :)

[@airetheaterdesigns]

Nice! Glad we can help.

[@adrianmorgan258]

strangely i started to watch this and trie dit through the SONOS 5 and it worked! then my music worked too! seems watching it helps :)

[@airetheaterdesigns]

It's magic we tell you...MAGIC!!

[@mikemahoney2491]

Thanks for your video help. Our system works great with most phones but my Samsung A51 doesn't want to connect ?

[@airetheaterdesigns]

I would try in order: 1 - Make sure it is on the correct WiFi network. Try going to random websites to test after you are connected. 2 - Have the phone RIGHT NEXT to the Sonos unit during the set-up process. 3 - Call Sonos.

[@baadly8814]

I have 4 Sonos devices and I reset them to my new WiFi .. but they don’t pop up at all I’ve tried most of what you explained

[@airetheaterdesigns]

If they worked before: 1) If you have new WiFi equipment make sure that broadcasting is turned OFF on the old WiFi if it was being done from the provider modem/router. If you have 2 devices broadcasting the same network name that can cause issues as Sonos doesn't know what device to connect to. 2) If it is new WiFi, I would factory-reset the Sonos units and then try again if you haven't already. #1 above is IMPORTANT. 3) Call Sonos and let them run a diagnostic. This should get you in business...especially #3.

[@onsgarment9649]

Hi,i just installed sonos five to my home theatre.after few days.there no light on the device.i have unpluged and press infinity button along with pluging.but still no light on my device.what can i do on this?

[@airetheaterdesigns]

Test the outlet to make sure that particular outlet didn't go bad (plug in another device). If that outlet works, you have a dead Sonos unit. There should be a light on it when plugged in.

[@onsgarment9649]

@@airetheaterdesigns thank you for your quick reply...

[@dimebag505]

Been struggling to set up a speaker Sonos 1 speaker for ages, thanks for the tips, don't get why they make these things so complicated

[@airetheaterdesigns]

They need to include a "quick set-up" sheet or a link to our video! Networking can be confusing and this category causes the most issues with Sonos systems that we see.

[@andyhiggins4667]

Hi, my phone is showing a message that says, "The OS is no longer supported' It then goes on to tell me how to upgrade, but the information they give isn't available on my phone as it then says the phone is not supported!!

[@airetheaterdesigns]

How old is your phone? If you have a dinosaur it is possible that the phone might be too old to control today's apps. However, I would first power-cycle the phone, make sure the phone gets the latest software/firmware update and then try it again. If you get the same message, call Sonos at the 800 # for details.

[@charlesrocco8664]

I thought your video was good and very informative. Love the Wayne’s World and Office Space clips! Didn’t get to my issue, but thanks for the video.

[@airetheaterdesigns]

Thanks for the good word. If you are still having problems, you may want to call Sonos and have them run a diagnostic. What's going on with your set-up?

[@charlesrocco8664]

Speaker would cut in and out. I just swapped it with another speaker and hard wired it. No issues so far.

[@airetheaterdesigns]

It could be a bunch of things BUT it could be a defect as well. I dealt with the same thing with a client's Sonos product over the weekend. 6.5 years old and would just cut out randomly. I concluded that it was defective (due to a bunch of other troubleshooting). It can be frustrating when this stuff doesn't break properly. I want it to have no lights, possibly be on fire, etc. as that makes it much easier to tell if it is defective or not.@@charlesrocco8664

[@si12volt1]

on sonos s2 app where are the audio delay setting..... my indoor surround sound and who house audio speakers is not sincing with my 2 SL 1 speakers there a delay when listening to music from my cable tv box

[@airetheaterdesigns]

On vacation with limited services so I may not be of much help until next week but… In many instances you will hear a delay with cable boxes and other Sonos devices. Is your indoor surround sound system a Sonos system or is it a separate audio system with a Sonos preamp hooked up in the mix? If it is the latter then you definitely will hear a delay.

[@triciakillam6852]

I just bought a Sonos Move speaker…cannot connect to my Victrola Journey +. Record player has Bluetooth out function and connects to other Bluetooth speakers. Why won’t it connect to the Sonos Move? I can’t seem to find any information on this anywhere.

[@airetheaterdesigns]

Make sure you have all apps AND devices updated (phones, iPads, etc.). Power-cycle your devices. If it still doesn't work, call Sonos for a diagnostic.

[@kathymoreno6849]

I love the video “s . I can’t live without my phone and video have helped me every time when ever I have issue with it .

[@airetheaterdesigns]

Thanks for the good word! We appreciate you.

[@chudman71]

Thank you for the video, told me things I didn’t know.

[@airetheaterdesigns]

Thank you!

[@CarAngTube]

@@airetheaterdesigns 8:06 question. Is your Eero in this video the Eero 6 pro? I just switched from my Orbi RBK50 from 2018 to the Eero Pro 6 and man the Eero sucks. I set my Eero router in exact same spot as my Orbi Router and the eero satellite if that’s what you call it in sane spot as my Orbi satellite. When doing things on my iPhone in my bedroom. I notice delays and even very poor speeds. When I googled the Eero I noticed that people would say that their devices tend to stick to a device that is further away and their device does not switch to the closer eero. Anyway do you have any videos about eero 6 pro settings that fine tune it for the best performance? Thanks

[@airetheaterdesigns]

@@CarAngTube How many Eeros do you have and how many sq. ft is the home? Single or multiple story? We see many installs where there are too many Eeros for the space and this can cause issues like you describe.

[@CarAngTube]

@@airetheaterdesigns we live on the 2nd floor in an apartment with 1150sq feet. We were using the Eero router and one other Eero I guess that is called a satellite? Not sure what they call them. But we have the 3 pack Eero Pro 6. We got the 3 pack because we were about to buy a 2200sq ft house and did not. So we figured why not break out the new Eero product and give it a try. We knew we did not need all 3 devices in our apartment. However we did use 2 Orbi devices in our apartment with no issues. We have 3 Orbi devices 1 router and 2 satellites. We only used 1 router and 1 satellite here in the apartment. In our previous house we had to use all 3 Orbi devices. Here in our apartment we had to use the satellite to get range to a ring battery powered camera that is located in a storage closet that the apartment provides. Fortunately our storage closet is just outside the hallway next to the corner of our apartment in between our apartment and the next apartment over. Plus we use a ring doorbell on our apartment door. With the previous setup using my Orbi. When in bed I could watch KZbin videos and other things with no slow buffering videos or even opening safari to search something. When I switched to Eero with 2 devices in exact same locations as the previous Orbi. I have slow connections. Even my Apple TV was a little slower or buffered a bit even with it plugged in via Ethernet when using Eero. We also just got a Sonos Arc and 3rd Gen sub and 2 sonos 1 speakers. This is how we saw your channel when we wanted to see what people said about that product. Anyway thanks in advance for your help. I did like how you showed using static IP to force a specific device to stay on a specific IP address on the network. I assume this can also be done on an Orbi system? If so is there a benefit to doing that with all of your home devices or is that not a good idea? Thanks for your help.

[@airetheaterdesigns]

@@CarAngTube Thanks for the good word. I would call Eero as they may be able to steer you in the right direction. You may only need 1 Eero in your place. Unless your home is made of rock and lead, you shouldn't be having issues with buffering, speed, etc. Static IPs are a good practice with all networks.

[@ctva341]

When I go to Reservations & port forwarding it is grayed out and. will not allow me to activate it. Can you advise. I have Eros and Sonos.

[@airetheaterdesigns]

You may have the Eeros in bridge mode so your routing is being performed by your modem or another router. The reservations would need to be made in the piece that is actually doing the routing. If this is the case, your Eeros are just acting as WiFi extenders and aren't performing the routing.

[@unknown1vv]

i have a problem and it says me there was a problem linking your play:3 to your account what should I do ?

[@airetheaterdesigns]

Call Sonos. They can take a diagnostic andd see what is going on with your Sonos units and your system remotely. It's pretty helpful because they don't have to go through 18 questions to see what's going on.

[@gwalker9492]

Excellent video. Well done

[@airetheaterdesigns]

Thanks for the good word!

[@josemanuellastra2488]

Hi What about the Sonos Roam? I have a Roam and Google Assistant won’t works as it should be, when my Roam is turned on and I don’t use the voice control for a while when I ask something it says that an error has occurred, and Spotify pauses randomly using Airplay. All other devices can stream content without any trouble, devices such my iPad Pro and my iPhone 11. Is there something wrong whit my Wifi network? My speaker works fine with Bluetooth and the sound is great, I love it, but many people complains about its Wifi connectivity besides the battery life, and I would like to know which are the Wifi requirements to stream properly, it’s my first Sonos speaker, it’s new, I have it for 3 days ago and I really like it, it works fine with Spotify Connect, streaming using the Sonos app and Bluetooth but honestly I don’t understand how the system works and the Sonos troubleshooting instructions are very confusing for me

[@airetheaterdesigns]

I would call Sonos as they can see into your network set-up to determine what is going on. Without knowing anything about your network, I would say that the issues are network-based being that 95% of the problems we see are always tied to the network. If you are walking around with the Roam, this can be difficult for many networks to handle seamlessly (hand-off between access points can be problematic). Is your network all one name or are their different names for the various areas of the house? Ex: Network name of HOME and HOME_EXT or the like?

[@josemanuellastra2488]

@@airetheaterdesigns my Wifi signal is pretty good, so, here my question is… does the Sonos products need an excellent internet connection to work properly? I mean, to stream all the music and use the voice assistants without any trouble

[@airetheaterdesigns]

@@josemanuellastra2488 You need a consistent SINGLE network for Sonos to work accurately. Ex: You need to have the same network name everywhere, you need to have the correct number of access points...not too many but not too few, you can't use a guest network, your speeds and throughput need to be good in all areas you use the system, you can't have roaming issues, etc. If you haven't called Sonos yet, I would do so to see what they have to say. In most situations when you call, they are able to determine pretty quickly what the issue is.

[@josemanuellastra2488]

@@airetheaterdesigns Thanks for your tips, I think I should call Sonos to see how can I fix it, because I just have the Roam in my Sonos sistem, it’s my first Sonos speaker. Here my question is, I’m from Mexico, is there Sonos technical support? ¿Habrá soporte técnico por parte de Sonos en México?

[@jorgebarbosa5376]

Vary helpful

[@mboucher3461]

Great Video, I have a room named Media Room that has my sound bar, sub, 1 Sonos One, then I have another room called Media Room 1 with only 1 Sonos One and I can't get it to move into the Media Room with all the other speaker and can't setup the suround sound, any ideas?

[@airetheaterdesigns]

Delete the unit from the Media Room 1 and then try to add it to the Media Room. If this doesn't work, factory reset the unit from Media Room 1 and then add it as a new unit to Media Room. See our earlier video about how to factory reset Sonos units.

[@mboucher3461]

@@airetheaterdesigns Thanks for the reply, this morning I unplugged both Sonos One, after work I resetted both and they installed properly and my surround works A1 now. Thank you Very much for the help.

[@alanjones3325]

Yeah Agree with general comments on poor product design . Problem is we all have different WiFI TV and equipment setups and setup is flakey when something changes. Biggest help was the Reservation WiFi channel advice at 7 mins. But you have to tear down and reset everything and waste hours to do this, which is better than losing your investment on a eBay resale. Come on Sonos you will not survive unless you get this setup simple and robust.

[@airetheaterdesigns]

Thanks for chiming in. FYI...setting reserved or static IPs only takes 1-2 minutes with most network products. This has aided many of our installs. The common thread that we see with most Sonos problems is poor network design and as everyone isn't a network expert, this is a hard one to fix globally. Our biggest tip is "When in doubt...call Sonos...it's free!"

[@jjohnstone5981]

Solid red after 10 second flashing white. 3 months old beam 2

[@airetheaterdesigns]

We haven't seen that one. I'd make a call to Sonos to see what's up. You could try a factory reset beforehand as Sonos will probably ask you to do that.

[@ronocnayr]

Wow you guys seem to have seen it all! My problem: I had old Sonos speaker with S1 app and newer soundbar S2 app - finally got new speaker. But also had started using the Eero mesh network. I can’t get my new speaker to connect to the eero - it will only connect to the old network. Also whenever I try to go through the settings it “sees” my old speaker that has been disconnected. Any ideas?

[@airetheaterdesigns]

The old network shouldn't exist. Turn it off and see what happens. If that doesn't work, call Sonos and have them take you through a diagnostic.

[@paulminott150]

Sonos Connect Amp flashing white and amber. Can not get it to connect. Deleted, reconnect and once online begins to flash white and amber again.

[@airetheaterdesigns]

If it is actually connected on-line when this happens it could be that the speakers are defective or that some speaker wires are touching. This could make it go into protection mode. See below: support.sonos.com/en-us/article/no-sound-from-amp-with-a-flashing-orange-and-white-light This happens a lot with outdoor speakers due to corrosion, bird nests on top of the speakers, etc. If you have already tightened up the speaker wires on both the Amp and the speakers and you have the same problem, I would call Sonos for a diagnostic.

[@paulminott150]

Seems to be a problem with the amp. This happens with no speakers connected. 😢

[@benjaminjwilson6694]

My play 3 stopped randomly, and it's like it has no power. I was using it in my garage, and it just quit. Now it won't turn on.

[@airetheaterdesigns]

That sounds like a dead unit. Call Sonos and ask about their trade-up.

[@benjaminjwilson6694]

@@airetheaterdesigns trade-up? Oh yeah, thanks.

[@zacdavis7]

My sub gen 3 disconnects every single day. What could it be?

[@airetheaterdesigns]

Most likely it needs to be on a static or reserved IP. See our chapter regarding "Set up static IP with Sonos". When you have daily disconnects, this is the biggest factor. Let us know how it goes!

[@airetheaterdesigns]

P.S. Sonos sucks when it comes to providing a bunch of solutions to combat potential set-up or future issues. It would be nice if Sonos (and others) had a pre-install checklist that went over these kinds of potential elements.

[@zacdavis7]

@@airetheaterdesigns Would it help if I wired my Arc into my router?

[@airetheaterdesigns]

@@zacdavis7 Not necessarily. I would put all of the Sonos devices on reserved/static IPs like we show in the video. The issue you mentioned can be caused by the DHCP lease being up. Depending on the manufacturer of your router, you may want to call their tech support for assistance with this process.

[@vicbliz]

Good video but Eero app? What if we don't use eero devices on our system? I am sure not everyone uses Eero.

[@airetheaterdesigns]

It was to show an example of what a reserved or static IP is. If you don't have Eero, at least one can grasp the concept and look up the instructions about how to do it with their particular router.

[@vicbliz]

@@airetheaterdesigns Thank you for the enlightenment. Being a non tech 'old fart' got myself confused - quite easy these days - unfortunately.

[@vicbliz]

My problem appears to stump everyone. I wonder if you know why? Replaced my old router with a new ASUS RT-AC59U. Now Alexa will only play one song and stop. I have spent hours on this with tech support to no avail. Sure hope you guys can figure it out. Phone and SONOS app updated. Have 2 x S1 set as surround R&L Sound bar and sub.

[@airetheaterdesigns]

There are multiple fixes for this including the below. en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-cant-skip-and-only-plays-1-song-6839946 www.lifewire.com/fix-when-alexa-only-plays-one-song-5204625#:~:text=Unplug%20the%20device%2C%20wait%20about,your%20account%20and%20try%20again. If that doesn't work, try Eero instead of Asus.

[@vicbliz]

@@airetheaterdesigns Thank you for your response and pointing me in the right direction.

[@russiantroll1590]

Why is it required to have a phone app to run a sound bar maybe I’m old but that makes absolutely no sense to me

[@airetheaterdesigns]

I hear you...I'm old too. Unfortunately it's the way of the world with all of these soundbars that double as streamers. If you do use some form of audio/video receiver along with a passive soundbar, you then don't need any form of app as long as you aren't streaming music through the receiver itself.

[@adventureman71]

Intermittent shutdown- I followed the advice, but the Sonos still turns off / gets disconnected from my amp. After several minutes it magically turns back on? We had no issues for many months, this seems to be a new problem. As an fyi, had to unplug/turn off the unit for it to recognize the newly assigned IP address. Didn’t solve the problem.

[@airetheaterdesigns]

If your Sonos unit is actually turning off (no power) by itself, you may have a defective unit. I would call Sonos.

[@adventureman71]

@@airetheaterdesigns yes, shutting down on it’s own. I will contact Sonos. BTW … the haters are all those bandwagon Dodger’s fans …😊

[@lynnwhyjae]

Great video. I just upgraded my mesh network to EERO. Everything in my house connected fine, but sonos not so much. I was at the baseball bat level before this video but I will try the IP reservation My stuff won't show up in the Sonos app even after resets etc. Things were grayed out all kind of stuff. Crazy thing is even when the Sonos app can't see my devices, eero still can and apple airplay does as well. Sonos needs to get their stuff together!

[@airetheaterdesigns]

Thanks for the good word. I would call Sonos (or your dealer) as they can remotely "see" what is going on and may be able to determine what is happening. This can help to rule out too strong/too weak WiFi, app issues or other elements.

[@raulrojas2576]

That was my issue as well but only my beam wouldn't connect, I have a mini sub and 2 sl's to my Eero. Until I swapped but in reservation then took it back out it finnaly connected.

[@NightTimeStoriesLabel]

Can you help? i watched your video on connection issues and still having issues :( I have the following: Sonos amp hard wired to router with 4 speakers connected a sub bass 4 play ones all in one room I'm having big issues with drop outs especially playing with apple air play from my MacBook Pro i have a amplify mesh system and also a wifi extender hard wired via my plug sockets to the same room as the issues are in only a a few metres away from the router i have spent hours trying to fix the issues and spoken to sonos help line many times, its really frustrating, i have fast internet as well any help appreciated Thanks in advance 🙂

[@airetheaterdesigns]

1st thing 1 - What happens when you stream from other sources ASIDE from Airplay and the Mac. Try Pandora, Sonos Radio or Amazon Music through their apps in the Sonos app (don't Airplay). Any issues?

[@ericcervantes8931]

Beam was working just fine with my Samsung (un58nu7100). Then it shut off, and sound was coming out of the tv speakers. Went to connect it through the app, and it says it’s not connected (hdmi arc port) unplugged and plugged everything back in (also reset the beam, along with your tips in this video) Still says it’s not connected. :(

[@airetheaterdesigns]

Hmmm...it could be that it crapped out (1) or possibly an update was done that disconnected it (2). Both are frustrating. If you reset the Beam it wouldn't see your network anymore. Did you do a full factory reset? If not, I would do a factory reset, take it through the set-up again and see what happens. If it still won't see your network once you do this, call Sonos so they can look into it. You didn't change anything with your network possibly? New network equipment, SSID, password, etc.?

[@ericcervantes8931]

@@airetheaterdesigns it disconnected from WiFi but was able to connect without me entering password. So I’m assuming it recognized the signal. Maybe I didn’t completely reset? I can try the hard reset again. Also, I’ve seen that sometime disconnecting power from the wall socket sometimes gets everything back in sync. I’ll try both. And no changes to anything internet related on my end.

[@ericcervantes8931]

@@airetheaterdesigns yeah, tried again. Keep getting the arc mode not connected message. The beam works with music through the app, but when I try to connect to tv, it won’t complete the setup.

[@airetheaterdesigns]

@@ericcervantes8931 ARC is horrible. Unfortunately, it's the new standard for many products but it is dependent on each component in the chain and your cabling. We know Sonos is now working as it works through the app. Try swapping your HDMI to better/newer cables for every connected device. Alternatively, you can also use the optical dongle that comes with the speaker. We use this when there are older components or ARC issues and then you don't need to rely on ARC...problem solved!

[@ericcervantes8931]

@@airetheaterdesigns well, just did an HDMI refresh. Unplugged everything. HDMI splitter with a PS4 and a 4K firestick, HDMI in port 2 with a PS5 connected. And the final ARC port with the beam disconnected. Disconnected all the power. Then connected just the beam to the ARC port plus power to the beam and tv. Turned TV on and BOOM, back in business. Seemed to do the trick, and the Sonos APP picked up like nothing was ever wrong. Thank you for all the replies, and sorry if I’m typing a novel here. I am curious however, if maybe that’s a lot of HDMI traffic I have going with my current setup. Thanks again. 👍🏼

[@SteveBellefontaine]

I just bought 2 sonos move and I got them connected via wifi but I cant get them showing up together on the app. I turn on off 1 and then 1 on and it shows on the app, but both on and only 1 shows up. All updates are done and made sure my wifi it connectiong to the modem directly via wifi no booster in between. How can I see fix this so I can see both speakers on the app? Thank You in advance. UPDATE: I also use eero so I will try the static IP tip you use with eero ....

[@peml8683]

Did this work for you? I’m having this same problem

[@brianvanpelt2882]

I was an early adopter and so I have a sonos 1 system and love having my 5.1 surround in the bedroom. I recently bought a new system that is sonos 2 … can we talk fixes here as I pull up sonos 2 it boots me every time saying open Sonos 1 … who else has this issue

[@airetheaterdesigns]

Call Sonos. They can determine from your serial numbers if your components are only S1 compatible. If so, you then need to make the decision whether to use 2 apps (NOTE: you can't group music through all Sonos components if you do this) or to upgrade the legacy components to S2 units.

[@brianvanpelt2882]

@@airetheaterdesigns can you use the two together? When I open Sonos 2 it directs me to open Sonos 1.

[@airetheaterdesigns]

@@brianvanpelt2882 Yes and no. You can use both apps individually to control legacy (S1) components and S2. However, you can't use 1 app to control both. This limits the ability to group music together if you wanted to group legacy and newer Sonos components. The solution is to upgrade the S1 components.

[@raulrojas2576]

Thanks guys, I but my sonos beam in reservation, didnt work then i renamed the host name on my eero and removed it from reservation and then renamed it back to the original name and then it worked.

[@josemanuellastra2488]

Hi again and sorry for insisting and for the long post The problems with my Sonos Roame speaker persisted again, Airplay is cutting out very frequently, music keeps stopping and skipping using Apple Music no matter if it’s Alexa or in the Sonos app, and impossible to use with Google Assistant or Alexa. Also, there is a fault in the unit that complicates the Bluetooth pairing, sometimes when I hold the button for pairing the front light remains solid white, once connected, I can’t disconnect it using the rear button and the front status light remains solid blue, after working fine for 2 months or so, all these issues started to happen again after 14.19 update and I don’t know what can I do to fix them, as factory resetting the device rarely works. According my Wifi analyzer, an Android tablet Huawei M5 Lite, I have an excellent connection with a speed of 208 megabytes per second, 2.4ghz frequency, and WPA security. Is it something wrong with my Sonos Roam or it keeps being network related? According on the given solutions in the Sonos support pages, What’s the best and most effective way to reduce wireless interference for Sonos products? I don’t move the speaker, most of the times remains in my bedroom. I keep aware to your reply. Kind regards🤓

[@airetheaterdesigns]

Call Sonos and have them inspect your diagnostic.

[@josemanuellastra2488]

@@airetheaterdesigns I’ll do that

[@denisenicholes9726]

Hi , i just had a new router put in and now only my sound bar works . What happened to my surround sound go????

[@airetheaterdesigns]

I take it your have Sonos? If so, the Sonos rears need to "see" your new router.If there is a different name/password, re-network the rears. If it is the same name/password, power-cycle the Sonos rear speakers.

[@Iamjago]

Play one don’t connect to wifi6. That was my problem.

[@tyb3938]

Very helpful, had two networks setup on sonos even though only one network at my home and couldn’t connect randomly

[@airetheaterdesigns]

Thanks!

[@andycao5776]

Hi, I have a Sonos Arc. I got her sync with my Sony A80J. The problem that I am having with Sonos Arc is that every time I increase its volume on Sonos phone apps, for a couple seconds it lowered its volume back to the original set level. Also, I could not get my Sony A80J volume to sync with the Sonos either. Any advices will greatly be appreciated. Thank you much.

[@airetheaterdesigns]

You might want to factory reset the ARC to take care of #1 (I haven't seen that problem). For #2, you normally don't want the TV volume going up/down at all. You want the TV to be muted and the ARC to provide all of the audio. If you don't, there will be an echo effect. You might want to call Sonos re #1 as they can "see" into your system so they may have more insight.

[@zfarman1483]

You guys are great!!

[@airetheaterdesigns]

You're great!

[@bockie05kuy50]

I have two Sonos play one sl. And one old play 5… my first “one sl” is compatible with s1. (Like my play 5)…. I bought a new “one sl” that is more recent meaning that it is NOT compatible with the s1 system. What should I do? Is there a way I can play music on all speakers at the same time? What is the whole splitting the system thing?

[@bockie05kuy50]

Thanks for all the videos btw!

[@airetheaterdesigns]

Unfortunately you can't group S1 and S2 devices. You can upgrade the unit that is ancient if you want all of them to operate on S2. Call Sonos about this and they normally will provide a ridiculous discount for people in your shoes.

[@bockie05kuy50]

@@airetheaterdesigns thank you so much!!

[@airetheaterdesigns]

@@bockie05kuy50 You're welcome!

[@richardarellano4048]

STOP CHATTING OMG

[@skyliner3387]

Hi guy's, i have a Riva Arena speaker that has a connectivity issue, after I connect to Wi-Fi or Bluetooth to listen to music it automatically disconnects after a few seconds of playing music and I can't connect back for the rest of the day, have an idea how can i fix this Thank you!

[@airetheaterdesigns]

When you unplug it rom the power and plug it back in again...does it start working? If not, delete and re-add the app. If it continues the same behavior, I think it's broken. No streaming device should stop working constantly after a few seconds. I would try other controls (ex: phones, tablets) to make sure it isn't a problem with the device.

[@skyliner3387]

@@airetheaterdesigns I try all this things a million times but still the same even in away mode it's happen with Bluetooth, I don't know what to do, I tried to contact Riva audio but they seem to have failed, I wasted days trying to connect, the sound is divine, but the connection leaves much to be desired, I feel like taking the baseball robe

[@airetheaterdesigns]

@@skyliner3387 Unfortunately we see playback issues with many brands that aren't Sonos or Heos. However, I would keep trying to contact the manufacturer so they can get you back-in-business. If there aren't compatibility issues with the type of app you are using, you may just have a defective unit.

[@skyliner3387]

@@airetheaterdesigns Thank you!

[@josemanuellastra2488]

Well I have issues with my Sonos Roam, using Airplay after a few seconds the music pauses randomly, an is continuously cutting off like a damaged cd. The same, I rebooted my router, factory reset the Roam to its factory defaults, but still the issue persists. Is it broken? It’s the only Sonos speaker I own and my Wifi network is fine, 3 of 3 signal bars and all other devices are working fine. I’ve recorded a video about it because I’m so upset with this issue. How can I send it to Sonos Support so they can tell me what’s going on? Or do me a unit replacement if it’s necessary. Anyways, some help will be appreciated

[@antoniohawthorne7286]

Hi, my sonos playbar stopped connecting to the app. I tried every including tech support. We tried several times to reboot, but we can get the lights to blink they just stay solid white. We also notice the internet port lights stay on like the wire is plugged in, but it is not. It's out of warranty, and they won't fix it. Any suggestions outside of buying a new one?

[@airetheaterdesigns]

They probably took you through this already BUT delete and re-add the app. See if that works (probably not but worth a try if you already factory-defaulted the piece). If not, off to Best Buy you go (or call us if you're in So Cal).

[@helpful_info]

I have just installed an ASUS ZenWiFi AX Mini mesh system but I can't seem to get my SONOS system to connect to it. I even changed the ASUS setup from router mode to Access Point mode and that worked for a bit but now its dropped out. Any advice?

[@airetheaterdesigns]

Yup...throw the Asus out the window and buy Eero. Aside from that, try this link. This fixes some known Asus compatibility problems. Good luck! support.sonos.com/s/article/3668?language=en_US

[@helpful_info]

@@airetheaterdesigns Ha! Yeah I've got pretty close to throwing it out the window! Thanks for the link, I have already done that and still no luck so will try the eero. Is there a specific eero that's best? Like the pro 6 or will all do the job?

[@airetheaterdesigns]

@@helpful_info Go with the PRO6 models. However, before you do this I would call Sonos as they may know if an Asus quirk that needs to be modified to get things to work.

[@helpful_info]

​@@airetheaterdesigns thanks for the advise. The Sonos support guy I got wasn't very good unfortunately (recommended renaming each node differently for some reason! Which was never going to work!). However, I was determined to give it once last go and managed to get it working. Below is what worked for me in case it helps you advise others in the future or if anyone else reading this has had issues: 1) Removed all saved networks from the sonos app 2) Completely reset the Asus mesh 3) Then set the mesh up without Airtime Fairness (there is a setting to turn off for 2.4 & 5ghz in the web GUI) 4) Gave the Asus mesh the same network name and password as the main ISP router 5) Turned WiFi off on the main ISP router (so the Asus mesh was the only wifi signal in the house) 6) Set Sonos up wirelessly as a new system on the Asus mesh So far (it’s only been about 5 hrs) it seems to be working perfectly. I have no idea which part of the above actually fixed the issue. Maybe a combination of a few!

[@airetheaterdesigns]

@@helpful_info Most likely the Airtime Fairness as that is a known issue with Asus. Glad you're rocking now!

[@mayhemtattoo4885]

Do not buy the Sonos Move paid $400 and it stopped working just around one month after the warranty. I purchased a new battery and still NOTHING. Biggest waist of money.

[@airetheaterdesigns]

That sucks. I would call Sonos up (if you haven't already) and see if they can do anything for you. Ask for a manager if they say no...can't hurt.

[@jaymaciejewski5127]

I have an old single unit and a new Beam w 2 surround speakers. Every time there is a power outage one or both are not in my App anymore. The Beam is easier to get back, but the older single is a PAI. Any tricks? I usually have to build the darn thing all over again.

[@airetheaterdesigns]

I would call Sonos (early or late due to their app debacle and questions about their new headphones) and let them know this. BUT if you don't want to waste three hours, I think you have an older or wacky router and it isn't issuing IP addresses when it is supposed to. The static/reservations IP section in the video should help. P.S. Power-cycling the Sonos units once your network is back up may work also. If you are getting a prompt about S1 blah blah blah S2 compatibility when you say you have to rebuild the system, it may be easier just to upgrade the old unit. Sonos regularly has specials to do this.

[@ottowilson3669]

I have the Arc, 2x Gen 3, 2x SL1, and 2x Era 300, including a boost. I'm having difficulty connecting the latest products to the SONOS boost. All on a Linksys mesh system. Thanks for any advice.

[@airetheaterdesigns]

I would try without the Boost. If you have a mesh system that is set up correctly and if far-reaching enough, there shouldn't be a need for the Boost.

[@daccaboy]

Great stuff. How to have Sonos at home - then Sonos at the office? Does the App do this and I can’t see the obvious?

[@airetheaterdesigns]

When you go back and forth between two Sonos systems, your app will recognize the Sonos systems in each location. There will be a brief delay when you open Sonos at each address where Sonos discoves the on-site devices.

[@claytonwesley]

I have a play5 that I need to downgrade to S1 but the new Sonos app no longer has the downgrade option. Do you know of another way to get it downgraded?

[@airetheaterdesigns]

Thanks for stopping by. From what I know, it isn't there yet but it will be coming shortly in a firmware update. We've seen them add a bunch of stuff (ex: sleep timer, volume ramp speed, etc.) in these updates and they did announce that this will be one of the fixes.

[@GRUPOMUSICALHOTBEAT]

I have a lot of issues with my pair of sonos era 100 when I use them via Bluetooth or Line in ( original line in adapter) , sound just goes out and comes back ..it is making me crazy !!!

[@airetheaterdesigns]

Is it one app or all? If one app, delete and re-add the app. Update your devices and try again. If all apps, call Sonos and have them process a diagnostic.

[@genes8383]

I am using the Sonos S1 app for my old Sonos 5s. I see all of my units, plus one Connect. The issue is when I try to select my service, I keep getting this comment, (incompatible Software versions--- the version of the app you are using isn't compatible with your Sonos system, so some settings have been disabled.) I am using the S1 app and S2 (split). Is there anything I can do to resolve this issue? I need your help. Thanks

[@airetheaterdesigns]

Aside from upgrading your legacy units to newer S2-compatible units...not much. If you have both new and old units, going back and forth between S1 and S2 can be a bummer. NOTE: Call Sonos about this if you upgrade. They may give you a discount on your new unit.

[@alisiaskinner5252]

Hi guys, I have 2 Sonos 5 players (1 generation) a Sonos 3 and 2 sound bars. I play them all on the Sonos app, not the Sonos 2. My question?…why does one of 5 not have sound but it is visible on my IPhone?

[@airetheaterdesigns]

See if it is muted. If not, unplug it from the power, wait 30 seconds and then plug it in again. Let us know if that gets you going.

[@kevinmartin9940]

How do you remove the Era 100 from the Sonos Application? I added 2 Era 100s to my system and then gave them to my son and I can’t remove them from the rooms on the App. How the hell do you remove them from the app if you don’t have the speaker anymore?

[@airetheaterdesigns]

They should "age out" after 3 days once they are no longer seen by the network and the app. This was the way the old app worked...I haven't tried it with the new. As long as your son doesn't live with you and they aren't connected to your network, they should disappear. It is odd that Sonos doesn't have a "Remove this speaker" option. P.S. Let us know if this works as the new app has some quirks. Thx!

[@pjl5451]

I have the sonos arc and just recently my audio has been cutting out and my tv goes black screen for about 10 seconds. I've disconnected the cable from the the arc speaker this cable went to the back of the tv and everything works fine. what could be the problem other than changing the cable?

[@airetheaterdesigns]

Just so we're clear, you have the Sonos Arc hooked up via HDMI and you get the drop-outs...you remove the HDMI cable and use the Sonos Arc just as a speaker with no video connection and the drop-outs disappear...is this the scenario? If the above is correct, try to update the TV and the Sonos speaker. Does it still have problems? Try multiple sources (ex: Apple TV AND cable). Have the problem with both sources? Replace the HDMI ARC (ARC = audio return channel...not the Sonos Arc) HDMI cable with another one. Still have problems, try not using ARC (audio return channel) and use an HDMI-optical adapter. Still have problems...call Sonos.

[@louis4292]

I take more than 3 days to fix but still fail horrible system

[@airetheaterdesigns]

If you've tried the fixes in our video and things still aren't working, call Sonos so they can run a diagnostic. They can then see if there are network issues, update problems or if you have a defective piece.

[@japotitlan]

idk if someone has the same problem as me but my sonos arc volume always resets back to 15% every 2-3 seconds, ive tried everything from factory reset to adjusting the settings on sonos app, the solution i have now is that is have a python script that talks to the speaker API and sets the volume every 0.01 seconds.

[@scorpiowoods9241]

Whats going on if the ir repeater is grayed out? I can't turn it on

[@airetheaterdesigns]

Are you using the old Sonos-branded handheld controller? If so, it may not be supported anymore as it has been discontinued for some time. If you are seeing this through your phone/tablet, you may want to call Sonos and have them run a diagnostic. I actually haven't seen that before. Keep us posted as to what they say!

[@angeltejedalora2166]

Hi guys I just got a Sonos Beam 2 with Era 100 surrounds and a Move for my office, keep updated all device problem Moves keeps loosing connection can you guys help with this one

[@airetheaterdesigns]

They are losing connection when you're walking around or losing connection when they stay in one spot? If the former, get a better WiFi system and make sure it has one name. If the latter, put them on a static IP.

[@bobbyjhawk1]

I recently converted several Play1 and bars to the S2 app, but cannot get my Amps and another bar to connect to the system. The amps are wired and have tried wireless too but no luck. I previously had everything setup on S1 and now it’s all a mess. Any tips??

[@airetheaterdesigns]

I would first try putting your device (iPhone or iPad) closer to the Sonos unit that you want to connect. It makes no sense but sometimes being in closer proximity helps (even though the WiFi network may be strong). In one instance, I had to take my phone and literally put it on top of the Sonos device that I was migrating from S1 to S2. If this doesn't work, call Sonos and they will go through the diagnostic to see what might be happening.

[@dionne681]

Since I moved to my new place I can't seem to connect my SL One speakers to my Beam. The App can't find my devices, I reset them and I used a ethernet cord as suggested. Any more suggestions

[@airetheaterdesigns]

Is it finding the Beam but not the Ones? If so, put your set-up device closer to the Ones when you get to that point. If nothing connects, look at your network set-up. You may have multiple networks, guest networks or something else going on. You can also call Sonos and have them do a diagnostic.

[@rolfherrmann3707]

Great video! Moved in another House. Bought new Modem and router. Draytek Vigor 165 and RX6600 by Synology. I own 4x One and a sub mini. 1st I wasnt able to log into s2 on my 11 pro. Switched wlan off and went in by the use of mobile Data. Wifi back on. Sonos connects, but cannot finish the registry step, which is the Last one almost. Somehow it appears, that s2 app is not Able to communicate with sonos servers. Two days gone. Sonos Support unable to help. They offered to team view my mobile and router Management System, which I feel like not letting them do. Any advice maybe? Thanks in advance.

[@airetheaterdesigns]

I would let them look at your settings BUT they are probably going to try to see spanning tree protocol stuff which wouldn't affect you from start-up. Try surrounding yourself with the ONEs and the Sub-Mini...literally...have them all in the same room a couple feet away from you when you try the set-up. See if you can connect then. If you get to that last step where it can't see the units, put your phone right on top of the Sonos unit you are trying to connect to. If that doesn't work, call Sonos and let them do their thing.

[@cryptovette6303]

Sonos needs to upgrade their devices to use 5G - That way my phone can use the 5G my network offers. Right now I have to limit my network to 2.4 and therefore my phone has to be on that as well (all meaning slower speeds for my phone).

[@airetheaterdesigns]

I agree. We'll probably see that once 2.4 Ghz truly becomes legacy (it isn't in other countries or here in the US).

[@RonKillian]

What's annoying, in the help screen in the app, it says, Sonos works on 2.4, but some newer products can use 5G. Okay, that helps NO ONE! lol Is my product new, can it use 5G, don't know. They do so many things right, but miss little important things.

[@leopoldomarquez8763]

Ok. How about the Sonos going through the entire setup process but then doesn’t show up at all in the app??

[@airetheaterdesigns]

Was it doing this before the update in early May or afterward?

[@cybersecceo5403]

It’s ridiculous but I found the cure…reset the APP!!!!!! Start over from scratch!!! Unplug all speakers and install one by one! Been dealing with this expensive trash 🗑️ for 4 days after I changed network names and routers! I created a separate network just for Sonos!

[@longrich619]

Previously my sonos worked just fine. Then when I turned the sound using iPhone everything just turned upside down. Now I cannot discover any of my sons device on my app and nothing works. I have reset them but to no avail. I even tried to reconnect using LAN, just the same. I have Sonos Arc, Sonos sub and a pair of sonos one rear

[@airetheaterdesigns]

Hi...do you mean you tuned the sound using Trueplay and everything stopped working? That shouldn't have affected the ability for Sonos to be seen on the network. After this occurred, did you reset the sysetm meaning you did a factory default? I would try this: 1 - Make sure your phone is connected to WiFi and ensure that you only have one WiFi network in the house. See if Sonos works. If not: 2 - Close your app and re-open it. See if Sonos works. If not: 3 - Delete the app and re-add it. See if Sonos works. If not: 4 - Set up Sonos again as a new system. This should only take 10 minutes or so. Good luck!

[@MrWheredi]

error 701!???

[@airetheaterdesigns]

Check your computer. Insufficient system memory.

[@jennifercastaldo6818]

How do you fix the Sonos By does that work?

[@airetheaterdesigns]

We're not sure of the question here but did you try the 10+ steps listed? If you did and they don't work, did you call Sonos like we mentioned?

[@prometheanevent]

I can’t get one of my speakers to reset. I get to the orange blinking light but it never goes to the green light - why!?

[@airetheaterdesigns]

It could be that your device needs to be closer to the Sonos speaker. See in the video where I had to put my phone literally on top of the speaker for it to communicate. However, I would call Sonos and have them take you through it. If you have other Sonos speakers hooked up, they can pull a diagnostic to se whats going on with WiFi, SonosNet, WiFi pollution, etc.

[@prometheanevent]

@@airetheaterdesigns - Thanks for your response. I figured that, in the end, I’d need to contact support (being an English citizen in Japan makes that a bit troublesome). Every few months there’s some kind of spontaneous nonsense. Too bad because, when they work, they’re excellent.

[@renatodovecer8368]

I’ve got a SONOS Connect AMP and the issue I have is when playing music from my “Music Library” every song cuts out with 20 seconds remaining and comes back on after 10 seconds. It’s not wi-fi issue because I’ve got the SONOS hardwired to my MAC. SONOS support hasn’t been able to resolve the issue.

[@airetheaterdesigns]

What did they say when they inspected the diagnostic?

[@renatodovecer8368]

They got me to send the system diagnostic, then to check the router & connections … then try a reset. Nothing worked and they seemed stumped. It all seemed to start around the upgrade to S2. So I’ve tried to downgrade back to S1, which requires a factory reset … did it all, but then I don’t have the option when going through my MAC. Tried via the iPAD which had in the options, but then I couldn’t find my SONOS amp.

[@airetheaterdesigns]

@@renatodovecer8368 There is a section in the video where we put our device literally on top of the Sonos device and the Sonos system then "sees" the iPad/phone. You might want to try bringing your iPad closer to the Sonos Connectamp and see if that works to connect the system. As for the drop-outs...don't know. I have seen issues with playback with unsupported library options. As an example, Dropbox was unsupported back in the day. How is your content being stored (ex: NAS, local hard drive, cloud storage)? As a test, take some of your library content and store it another way. Ex: You are currently using Dropbox...try storing some of it locally or on a NAS and then try to access it. Do the cut-outs continue? If not, you may have to store it differently.

[@des6071]

Some, not all, of my song from Apple Music won’t play on Sonos because the song isn’t encoded. Any help would be great fully received. Thanks Des

[@airetheaterdesigns]

They play on Apple Music in the Apple Music app? If so, I would try to Airplay it instead of using the Sonos app.

[@des6071]

@@airetheaterdesigns Ive got the hang of it. I just play music through the sonos app now. Works like a dream. Thank you for your replay. des

[@mrshipshape7578]

Is it possible to use sonos fives on a network without internet connection, thanks

[@airetheaterdesigns]

You can but it can be a little tricky. See the thread below for some answers and pitfalls. en.community.sonos.com/speakers-229128/how-do-i-get-sonos-to-work-without-an-internet-connection-6860327

[@martytah653]

Everytime I want to listen to my Sono I've got ro turn my phone off and restart it. What is the solution???

[@airetheaterdesigns]

Instead of turning off your phone, try closing the app and reopening it. This can happen if you have the app open but haven't used it in some time. I would try that first.

[@debbiedonahue4513]

Can’t get my Sonos to work it’s the big speaker an will not power up I can’t figure it out

[@airetheaterdesigns]

If it won't power up at all, try to unplug it, wait 30 seconds and then plug it back in. See if this fixes it. If not, make sure the AC outlet on the wall as actaully working (flip the breaker). If these don't work, you probably have a defective unit. Call Sonos at their 800 number. Thanks for stopping by!

[@E3mclovin]

What if we don’t have eero internet app or services

[@airetheaterdesigns]

Sonos will work with any WiFi product. However, use of static/reserved IPs cuts down on potential issues. Most routers let you set up a static or reserved IP. We are just showing it on Eero as an illustration.

[@nocturnalstudios2671]

So just so I’m clear, my Sonos cannot be on a mesh system?

[@airetheaterdesigns]

Sonos works great with mesh systems. We install Sonos with Eero mesh systems virtually every day. Not sure which section you had a question about BUT if it is the network name portion, we have seen many times where Sonos might be on a network called (example) MESH 2.4 and the phone or controlling devices are on a separate network named MESH 5.0. This...no worky.

[@timlivingston9779]

My Sonos surround system will cut out every 20 min or so for a few seconds. How do I resolve this issue?

[@airetheaterdesigns]

Have you already in order: 1 - Power-cycled the offending unit. 2 - Deleted and re-added the Sonos app. 3 - Delete and re-add the app that has this problem (NOTE: Only if ONE app has the cut-outs. If all apps do this...disregard this step). If so, call Sonos and have them read a diagnostic. This should get you on the right track.

[@stefleloup3707]

How to reconnect your sonos speaker after you change your rooter name and password? None of the video show you how to do it. The step by step on the sonos app are useless and doesnt work...Any idea?

[@airetheaterdesigns]

Piece of cake: Sign in and then: Settings>System>Network>Manage Networks>Update Networks You should be in business after you follow the above and the following prompts.

[@stefleloup3707]

@@airetheaterdesigns I contacted Sonos. It work but I had to install the app on an other phone to get this message again. I had great consumer services from Sonos. I just hope that it could be easier. Thanks 👍😊

[@MindRiderFPV]

No iTunes library, and what kind of address to add the iMac one? Why can’t I access my iPhone music library? I don’t use streaming services or radio.

[@airetheaterdesigns]

If you have newer Sonos products, you can Airplay your library from your phone to them.

[@MindRiderFPV]

@@airetheaterdesigns It’s a older play 1 speaker. Works great and should stream from my phone. Not the computer??? I don’t use radio or Apple Music.

[@airetheaterdesigns]

@@MindRiderFPV That speaker may not work with Airplay due to its age (it definitely doesn't with Airplay 2). You can have Sonos see your library as a network share on the computer or on a NAS.

[@MindRiderFPV]

@@airetheaterdesigns I don’t see why Sonos can’t just include iTunes in the services as it was before. Or is it Apple fault?

[@airetheaterdesigns]

@@MindRiderFPV They want to make $$$. You can access your iTunes BUT you need to pay for Apple Music. It's part of Apple plan to become the overlords of the universe. That aside...use the computer share or network location and you'll be fine.

[@luckywelder]

Got a Sonos 1. Moved house, will not connect, can’t find it even putting my phone on top of it. Piece of shit. Far too complicated just to listen to music

[@airetheaterdesigns]

You might have to hard-wire it to the Ethernet to get it to behave. Factory default it if you haven't already and try it then.

[@luckywelder]

@@airetheaterdesigns thanks for the reply, I persevered and what eventually cured it was factory reset and updated to the new app. Hadn’t factory reset as Sonos don’t recommend it as a troubleshooting action!

[@airetheaterdesigns]

@@luckywelder Nice! Glad you're rocking again!

[@az57man65]

Got to be one of the most frustrating over priced system to own. The updates are a total pain to keep using the system. Will replace with anything other than Sonos. I have one network and only one network. Why do they keep changing the app?

[@airetheaterdesigns]

What are some of the issues you've been experiencing? Has it been going on prior to May (this is when they introduced the new app)?

[@jr6577]

If a brand has a dedicated KZbin video to fix its product that I can clearly say not I am not wasting my money on this junk. It's like buying a brand new vehicle and have to deal with pesky quality issues that dealer claims its normal......they want you to think your STUPID because HEY ITS NORMAL.....NO ONE MAKES GOOD QUALITY STUFF ANYMORE!.....Thank you for this video. Just proved its not worth my time.

[@airetheaterdesigns]

It's more analogous to buying a computer. There are tech support videos galore for how to use your computer because people need support constantly for elements such as "why can't I print", "why can't my computer connect to WiFI" and 500 other issues. Sonos is the same way. When people have 5 separate WiFi network names, have a download speed of .5 Mbps in the desired listening area, haven't updated their phone in 2 years, etc. you need tech support. I agree that quality is more and more lacking these days.

[@australyve7114]

sorry, not a techie and I don't understand a word. How do I check the network? what's ero? what's a guest network?

[@airetheaterdesigns]

If you have Sonos and you have these questions...you aren't alone. However, you would probably be best suited to call Sonos and have them take you through troubleshooting OR hire someone local in your area. These are pretty basic elements to home networks and to troubleshooting Sonos and if you don't understand them, you'e not a horrible human. It just probably makes sense to have an expert assist with your system. Same thing as some people replace their own brakes on their car...some go to the dealership.

[@jeffreylowy3180]

Helpful, thanks. I’ve got a 4 story townhouse with EERO network in bridge mode (2 extenders) yet Sonos speakers continue to randomly “drop out”. I disconnected the Wifi on my Cox modem router and switched to EEROS, but this did not correct the issue? Speakers randomly drop out or drop in….

[@airetheaterdesigns]

Got the Sonos units on a reserved IP?

[@airetheaterdesigns]

Start at 5:16 and see if that fixes your issue.

[@dharmx]

My Sonos doesn’t work with Alexa. Your video does not even mention Alexa or Spotify.

[@airetheaterdesigns]

Ours works fine with Alexa. Do updates which are mentioned in our video and if that doesn't work, call Sonos.

[@mightybuilder3618]

It is a worthless product, haven’t bren working for days but today m done spent over 600$ for 2 speakers, i don’t wanna study to use a product, going to return it today to costco

[@airetheaterdesigns]

If Sonos won't work for you...the other options out there will probably be worse. I would either pay someone to set it up for you or call Sonos and have them take you through it.

[@vonglo4587]

Same here…Sonos has to work on their app technology. My cheap products (Harmon karmon speaker) works better lol. Connecting to Wi-Fi is alwAys a challenge…and it’s on an Ethernet cable, which defeats the purpose.

[@airetheaterdesigns]

@@vonglo4587 If you have an Ethernet cable connected you can't connect via WiFi. That could be where your problem lies. Sonos issues almost always lie with the network. Connect via WiFi (to rule out bad CAT5/CAT6 connections), do a Speedtest RIGHT WHERE your Sonos unit is to verify that you have throughput and put it on a static IP. You should be good.

[@vonglo4587]

@@airetheaterdesigns I just took it off Ethernet cable as it seems stuck and not wanting to sync up. It Seems like when IOS updates..Sonos cuts out for a couple of days, then updates its systems, leaving me to update later (takes a couple of days). I took it off Ethernet and reinstalled it wirelessly as I had tried two ethernet cables to test if it was that issue. It finally pushed..but shall see how long this last. My experience usually comes down to iOS updating, which has been a lot since moving into the new iPhone 13.

[@airetheaterdesigns]

@@vonglo4587 We haven't seen issues with the iOS updates and we deal with Sonos every day. One thing we do see is that Apple devices are very "sticky". If you have some form of mesh or WiFi system with multiple APs, Apple devices like to "stick" to the closest AP. If you have an issue again, turn your WiFi off on your phone, wait 5 seconds and turn it back on. Do you have Sonos on a static IP?

[@luisafernandaarenaslopera7126]

Guy's please 🥺 help help help we use to have 3 rooms configured on the laptop For mistake I unplugged one of devices and now it's almost impossible to setup again on the sistem, the room that was configured don't appear anymore and we tried everything, even with the app it's so complicated 😢 The device doesn't appear... What can we setup again? Hhhhheeeelpppp

[@airetheaterdesigns]

Thanks for stopping by. Call Sonos, have them run a diagnostic so they can "see" your system and they should be able to get you back in business. Oh, did I mention that it is FREEEEEEEEEEEEEEEE!!!