How to Restart or Factory Reset your Sony Android TV™ or Google TV™

[@alexbungcayao826]

THANK YOU! I did the third factory reset using buttons! Wohoo! The logo SONY appear! No more vertical colored lines. Thank you!

[@mars6362]

Unplugging the TV for a minute really worked. Thank you so much.

[@thedarkazrael]

Thank you, hold down the power button on the control fixed the problem.

[@yes9098]

Very helpful and useful, thank you so much for sharing 🙏🏻🙏🏻🙏🏻

[@motthiey]

THANK YOUU I WAS TRYING TO FIGURE IT OUT FOR 15 MINUTES 😭

[@scarecrow2473]

Mine have 7 buttons what should I do?

[@CvBogdy]

Mine as well I think i wil buy samsung

[@labinotasllani5271]

Thnx bro that solved my problem

[@sudershansingh246]

My android sony tv demand repeatedly password of internet. ? How I solve the issue? While it is not happen before 15 days

[@kyleanger8392]

After doing hard factory reset. My tv now is stuck in a loop of restsrting, showing erasing, then reatarting again. Its been going for several hours now.

[@Sey357]

WOW 👑 SONY GOD FOREVER#1 ✌️ 👑

[@stylico]

thank you, very helpful!

[@Light8377]

Thanks you I just saved myself from throwing the TV Remote

[@AM2PMReviews]

My Apple TV never had this issue but the processing internally seems sharper

[@bappiahmed5584]

Thanks. ❤

[@Daniel_WW]

Him I have 75xg9505. Stuck on rebooting at Sony logo. I tried to hold power and volumn down buttons (while plugign power cord) and also all 3 buttons, but I don`t have green led or any other reaction. Still rebooting. Is there any other way?

[@davarelavarela]

Thanks, thought my a90j was doomed! 😂😂😂

[@MrHenryhlhung]

My Sony X65A80J loss the pic and voice suddenly today. I have tried the factory reset button as per video but nothing happen. Please kindly advice and I am in Vancouver with the TV only 10months

[@j.d.niropuichangsan6751]

same issue

[@shujarahman4857]

Mine doesn't start when poweron from remote. Had to wait again for 1 min to press power in order to start. Factory reset and power cord removal is already done. This is post upgrade issue. Please help

[@SonySupportUSA]

Hi Shuja Rahman, we are sorry to hear that. Can you provide the complete model number and your current location? We will wait for your reply. Regards, David

[@user-uc1on8bn6g]

How to recover our TV only music in the screen is blue no display?

[@deepaloktam1527]

Thanks thanks thanks it helped my children

[@jefriyanto3243]

How to reset selfiagnostic..?

[@SonySupportUSA]

Hello Jefri Yanto, You may find this link helpful regarding your concern. www.sony.com/electronics/support/televisions-projectors/articles/00090165 Regards, David

[@muhammadsurur3187]

Hi..my TV suddenly no picture and only voice. I turn it off by remote and start again. Unfortunately its off with red and green light on bottom keep blinking. I already off the hook and tried to restart...the red-green light keep blinking with no SONY logo appear. What should i do ?

[@SonySupportUSA]

Hello Muhammad, thank you for reaching out to us with your concern, and we are really sorry for the inconvenience. On this site, we can assist customers in the US and Canada. For further assistance regarding your product/concern, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! - Romeo

[@vasanthadavid]

@@SonySupportUSA Unfortunately my sony Bravia is stuck in a continuous loop of restarting ever since software update. Tried factory reset, now it’s stuck in continuous restart loop the moment it reaches welcome screen. Android OS is very slow, Typically taking around 3-5 minutes to reach the welcome screen Restarts=> sony logo=> android logo=> Bravia logo=> welcome screen => Restarts Kindly help

[@VaderYouSeekVader]

Will this return your TV to its original Android Version? If not how can I do this? Sony XBR-65X850D

[@Dyledelic]

You are my savior, thank youu!!!

[@CodywellerMemes]

My Sony XBR-55X800E Turns on by itself when plugged in, pops up Sony on the screen, after about 3 seconds it has the Google booting graphics for about 10 seconds. Then the TV shuts off then does this process multiple times. Can't get no response out of it. Yes I have tried the factory reset process with no luck. But if I leave it on for about 3 hours doing this, it eventually freezes on Google boot logo. Just 4 colored dots. Not sure what to do. It was a $700 tv

[@Melisa-wr1ev]

Hello, How did you fix it? Mine is doing the same thing, and I can't find a solution.

[@rakeshgoud8043]

Hi sony team members. I have some problem with tv automatically off and on . When we are using Amazon prime and other apps. Tv was suddenly off We are not understanding this problem. Please help me 🙏

[@cholsthebarber]

how can i reset if my tv is black our

[@rakeshgoud8043]

Auto picture mode it's not showing

[@vicdelaflor]

Hi I have a KD-43XD8099 and I can't find the factory reset since the last sw update as my TV is running INSANELY SLOWLY. Help plese

[@SonySupportUSA]

Hi Vic, Thanks for reaching out, and we are sorry for the inconvenience. The KD-43XD8099 appears to be a non-US/CA TV model. On this site, we can assist customers in the US and Canada. For further assistance regarding your product/concern, we highly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. - Romeo

[@hmello3250]

reset option does absolutely nothing for me

[@markgowanlock8544]

I did the factory reset as the TV was becoming so slow it was unusable. Unfortunately it now displays nothing, it turns on but recognises no input from the remote, it displays nothing, there is no sound. It is simply backlit and that’s it. Edit: it shows the Sony logo. Then nothing. I imagine it failed at reinstalling android or something. Anyone got a solution? Maybe there’s a way to reinstall via usb?

[@andrewcklam]

Me too it literally becomes a brick

[@tofunmiabayomi96]

I can't apply it on my tv

[@365buz]

Android logo coming and going not going home screen

[@motivationforlive3379]

I am; instal last version 10 android and not work pictures mode I.am try make factory reset and nothing happens just throw me out why? I am have Sony Bravia 9 series

[@SonySupportUSA]

Hi Motivation For Live, we're sorry to hear that. Please provide the complete model number of your Sony TV and your current location so we can assist you. Regards, David

[@AllAbouttheFish]

What if u have red light blinking?

[@SonySupportUSA]

@All About The Fish, Thank you for your message. On this site, we can assist customers in the US and Canada. For further assistance regarding your inquiry, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Thanks! - Romeo

[@jorgegallegos5247]

If you have th I have go to setting accesablity about reset then factory reset

[@crazychic210]

So i tried all of these and none of the work.. it’s stuck on reboot loop since yesterday.. i have 75x950h that i just bought end of September this year. It’s getting frustrating since i cannot return it to the store anymore since it’s past the return/exchange timeline.. and when i get to setup most of the time I don’t get to finish setting up and it shuts off..

[@SonySupportUSA]

Hi crazychic210, We're sorry to hear that you're having issue with the TV. We apologize for the inconvenience. What other devices are connected to the TV and how are they connected? We recommend following the troubleshooting steps below: 1. Make sure both the TV and other device are turned on. 2. While turned on, unplug the power cords for the TV and device from the electrical outlet. 3. Disconnect the HDMI cables from the TV and other product. 4. Wait 60 seconds. 5. While the HDMI cables are disconnected, plug the power cords back into the electrical outlet. 6. Turn on the TV. 7. Re-connect the HDMI cables. 8. Turn on the HDMI-connected product. In the issue still persists, follow the troubleshooting steps from this link: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-75x950h/articles/00202018?cpint=spt-tv_triage_00200862_restart I hope this helps! Jay

[@vasanthadavid]

@@SonySupportUSA Unfortunately my sony Bravia is stuck in a continuous loop of restarting ever since software update. Tried factory reset, now it’s stuck in continuous restart loop the moment it reaches welcome screen. Android OS is very slow, Typically taking around 3-5 minutes to reach the welcome screen Restarts=> sony logo=> android logo=> Bravia logo=> welcome screen => Restarts Kindly help

[@SonySupportUSA]

Hi@@vasanthadavid, We regret to hear you are having an issue with your BRAVIA after a software update. To isolate this issue, you can follow the guide from this link: www.sony-asia.com/electronics/support/articles/00175033. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Regards, Vincent

[@boltxaarav]

What can I do

[@SonySupportUSA]

Hi PN AaRav, we already replied to your other post. Please check your notifications. Thanks! - Romeo

[@boltxaarav]

Sony my tv is showing only logo and turn of automatically

[@SonySupportUSA]

Hello PN AaRav And AthaRav, Thank you for your comment. We sincerely regret to hear you are encountering an issue with your Sony TV. May we have its exact model number as well as your current location so we can best assist you? In the meantime, if you have a Sony Android TV, please follow the steps provided on the link below: www.sony.com/electronics/support/articles/00166315 We are looking forward to your reply! - Romeo

[@drankreliant4146]

My tv doesn’t even have a reset section in the settings yet it looks exactly like the one in the video

[@SonySupportUSA]

Hi DrankReliant, Please provide us with the model number of your unit so we can better assist you. To locate the model number, refer to the link below. www.sony.com/electronics/support/articles/S1F0264?layout=standalone Regards, Sam

[@drankreliant4146]

@@SonySupportUSA KD-55X750H

[@SonySupportUSA]

Hi DrankReliant, Thanks for the information. If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, you can access and perform the Factory Data Reset feature on the TV's settings by: -Press the HOME button, then select [Settings] - [Device Preferences] - [About] - [Factory data reset] - [Factory data reset]. -Select [Erase everything]. WARNING! Performing a factory data reset will remove all settings in the TV including apps, channels, and wireless network settings. For more information, please refer to this link: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00159487 Please reply on the thread if you need or would like additional support. -Ralph

[@SonySupportUSA]

Hi DrankReliant, Thanks for the information. If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, you can access and perform the Factory Data Reset feature on the TV's settings by: -Press the HOME button, then select [Settings] - [Device Preferences] - [About] - [Factory data reset] - [Factory data reset]. -Select [Erase everything]. WARNING! Performing a factory data reset will remove all settings in the TV including apps, channels, and wireless network settings. Please reply on the thread if you need or would like additional support. -Ralph

[@SonySupportUSA]

Hi DrankReliant, Thanks for the information. If you have a KD 750H series TV and have updated the firmware to version 60104 or higher, you can access and perform the Factory Data Reset feature on the TV's settings by: -Press the HOME button, then select [Settings] - [Device Preferences] - [About] - [Factory data reset] - [Factory data reset]. -Select [Erase everything]. Note: Performing a factory data reset will remove all settings in the TV including apps, channels, and wireless network settings. For more information, please refer to this link: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x750h/articles/00159487 Please reply on the thread if you need or would like additional support. -Ralph

[@mourgos1234]

What if i did the factory reset combo but the tv is stuck on sony logo with green light on below the tv ? Also why is my tv so laggy. It doesnt erase the ram periodically ? My storage had only 2 gb taken up out of 8. This unacceptable ! I cluldnt even navigate the menus and the tv would stuck on every 3 clicks on the remote nagivation on the tv settings. Also it wouldnt restart even if i had found a new firmware update. PLEASE HELP UNLESS YOU WANT ME TO BUY OTHER TV FROM DIFFERENT BRAND.

[@SonySupportUSA]

Hi mourgos1234, We're sorry to hear about the issue you are having. Please provide us with the exact model number of your Sony TV and your current location so we can help you out. Thanks! -Sam

[@SharathBhavanam]

Factory reset option in the settings menu doesn't do anything. I tried resetting the TV with buttons but it boots up normally and goes to my home screen. Please help. I have a 900E.

[@SonySupportUSA]

Hi Sharath Bhavanam, we do apologize for the inconvenience. Press the HOME button, then select [Settings] - [Device Preferences] - [Reset] - [Factory data reset]. NOTE: Performing a factory reset will delete all of the TV’s data and settings (such as Wi-Fi and wired network setting information, Google account and other login information, Google Play and other installed apps). For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at www.sony.net/SonyInfo/Support/. Regards, David

[@xxxmina]

@@SonySupportUSA i'm experiencing the same problem. I factory reset the tv several times and it just reboots . it says storage is full. I tried to erase apps but they come right back. I tried everything. The TV either reboots before I can erase or it brings the apps.

[@salemtrender.official]

My Tv has Only One Power Button. The Sounds Are Normal, But The Screen Is fully blank😭

[@ldrivadrivah8049]

I am having an issue where my Apple TV doesn’t turn the tv on anymore if the tv sits for a more than a few hours. The only way I get it on is if I use the remote and it will always display the android screen. I’m at the point where I’m just done . I really don’t like android os but otherwise I like the tv. If those bugs are not resolved I will switch to lg

[@lokesh160]

I have XBR-65X850G all the three reset options doesn't seem to work, it was working till yesterday night, now it's not starting. Have no other devices connected. What can I try to get tv started

[@peerawasma.8025]

Download latest firmware file and extract the .pkg in root of USB Drive (I had FAT32, NTFS should also work I guess) Rename firmware file to upgrade_loader.pkg - so this was what basically that guy said in the video. If the default file doesn't start the android installation, rename it to this. Pull out TV plug and wait for 2 min Put the USB Drive in USB1 slot (probably any USB slot should work) Plug-in TV (do not turn ON, do not press any button at all) Firmware installation should start from the USB and you should see that "do not plug out" image. Installation might take upto an hour but can sometimes take upto 8 hrs, so just leave it there. Once/if the installation finished and you're greeted with the setup screen, take out the USB drive Highly recommend doing a Factory Reset from TV's menu but not necessary. Just remember, if you're doing factory reset, do not keep that USB drive plugged in, or the firmware will start re-installing from that USB Hopefully this saves somebody's day. I went through all this trouble not because I couldn't afford a new TV but rather it bothered me that hardware is perfectly good but a software glitch broke it (yeah, I'm a bit nerdy). In a perfect world, every TV should have a separate firmware just for HDMI input, anything else should be on top of that. TLDR: Extract the latest firmware on root of a USB drive, rename the firmware file to upgrade_loader.pkg, put it in TV usb slot, plug-in the tv to power (do not turn on the TV or press any button). Firmware should reinstall from USB

[@SonySupportUSA]

Hi Lokesh Chittoori, We're sorry to hear about the issue of the TV. We apologize for the inconvenience. Refer to this link to isolate and resolve the issue of the TV: www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x850g/articles/00200862. Regards, Jay

[@thriftsunlimited3766]

I tried this method but nothin changed. This is still what I get when I try to connect: wireless device on TV: found Local access: failed Internet Access: failed Its very annoying. What do I need to do again?

[@SonySupportUSA]

Thank you for contacting Sony support, we're sorry for the issue you're having. Please provide us with the exact model number of your Sony TV, so we can better assist you. Refer to the following link for the steps on how to locate the TV model number, www.sony.com/electronics/support/articles/S1F0264?layout=standalone. We are looking forward to your reply! Regards, Gerson.

[@theyrealltaken3]

Doesn't work. Tried it all many, many times. TV constantly turns off and goes into an endless reboot sequence. Thanks Sony, from a former loyal customer

[@vasanthadavid]

Unfortunately my sony Bravia is stuck in a continuous loop of restarting ever since software update. Tried factory reset, now it’s stuck in continuous restart loop the moment it reaches welcome screen. Android OS is very slow, Typically taking around 3-5 minutes to reach the welcome screen Restarts=> sony logo=> android logo=> Bravia logo=> welcome screen => Restarts Kindly help

[@SonySupportUSA]

Hi @Vasantha David , We regret to hear you are having an issue with your BRAVIA after a software update. To isolate this issue, you can follow the guide from this link: www.sony-asia.com/electronics/support/articles/00175033. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Regards, Vincent

[@SonySupportUSA]

Hi @Vasantha David , We regret to hear you are having an issue with your BRAVIA after a software update. To isolate this issue, you can follow the guide from this link: www.sony-asia.com/electronics/support/articles/00175033. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in the Asia Pacific region: www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your concerns. Regards, Vincent

[@javee-th5no]

U skipped a step! How u get to storage & reset? Soo annoying!

[@SonySupportUSA]

Hi j.a vee, Please provide us with the model number of your Sony TV so we can better assist you on how to get to the storage and reset option. Thanks! -Sam

[@98270360]

TV stuck in Andriod 4 color circles. Contacted Sony customer service and there is no fix or help Sony will give you. TV worked perfect for 5 years and turned it on and stopped working. Known issue that needs a recall on the part by Sony.. It needs a main board replacement on the factory defective boards. So my perfectly working TV is now garbage over parts Sony used in thier TVs.. Parts are not available anywhere, except for 1 part for $300 from some random Ebay store.. I feel so ripped off.. this TV should be good for atleast 15 years. Sony will provide you with no help once your standard factory warranty is up.

[@SonySupportUSA]

Hi Patrick Ryan, We're sorry to hear about what happened to the TV and we apologize for the inconvenience that this may have caused. In this case, you can follow the troubleshooting guide from the link below to isolate this issue: www.sony.com/electronics/support/articles/00166315 www.sony.com/electronics/support/articles/00163301 You can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on [TV & Projectors] > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”. I hope this helps! Jay

[@98270360]

@@SonySupportUSA You know, your trouble shooting tips do nothing for this issue.. I got the TV to come back on for 3 days and today randomly it's back to being messed up again. Funny how Sony will say they have customer service or live chat to help you, just so others reading will feel like they have help when they need it. But the reality of that is as soon as you're out of warranty, all the do is tell you to have your tv serviced by a repair shop and they will give you a number to a sony service center. That's it. They will tell you how to reset the tv, but that's the problem, that doesn't work. And, there's no sony service centers in my state.. This is a known factory defect, but sony knows nothing about it and won't admit it.

[@johpau9597]

Did not work. I have tried pressing the three buttons for several times and did unplugging the power button but to no avail

[@deebee4575]

Mine is lagging so badly that it literally takes me 30 minutes to get to the menu to reset and then the option is not even there.

[@SonySupportUSA]

Hi Dee Bee, Thank you for bringing this to our attention, and we are sorry for the inconvenience. Could you please reply to this thread with the exact model number of your TV and your current location so we can better assist you? In the meantime, please try performing a power cycle by unplugging the power cord of the TV for 2 minutes, then plug back in to refresh the content of your TV and see if it resolves the problem. We are looking forward to your reply. Best regards, Romeo

[@rilanakarima]

My tv is not responding at all does not matter what i do😭

[@SonySupportUSA]

​@@rilanakarima Please provide us with the model number of your Sony TV and your current location so we can better assist you. Thanks! -Sam

[@partizanbgd0113]

Same here guys, 2 weeks ago, just like that, it slowed down.

[@rilanakarima]

My tv is dead wont turn on anymore Not responding to remote or the buttons on the tv I have a sony andriod tv big one

[@darkomisak3682]

How to remote reset? How to fixed remot?

[@SonySupportUSA]

Hi Darko Mišak, we're sorry for the inconvenience. For us to better assist you with resetting your remote, please let us have the model number of your Sony TV. It would also help if you can include a little bit more detail about the situation you faced with the TV or supplied remote. Thanks! -Jess

[@darkomisak3682]

@@SonySupportUSA The other night I turned off the TV normally. The next day I want to turn on the TV but I couldn't. I changed the batteries on the remote but nothing helped. Then I reset the tv but I can't set the language, state and stuff because it doesn't work remotely. The TV model is KD-55XE8505

[@SonySupportUSA]

Hi Darko Mišak , We're sorry to hear about this issue. You can isolate this issue by troubleshooting the remote control and the TV. In this case, please follow the troubleshooting steps from this link: www.sony.com/electronics/support/articles/00132426 www.sony.com/electronics/support/televisions-projectors/articles/00153674 I hope this helps! Jay

[@lyanlong]

tried many times, doen't work. I been told motherboard issue, need to replay motherboard. only used 5 years, my last Sony last 7 years, my suggestion is NEVER BUY SONY TV

[@SonySupportUSA]

Hi Allan Liu, We're sorry to hear about what happened to your TV. This is definitely not the experience we wanted you to have on our products. We apologize for the inconvenience. The brand new TV comes with a one-year limited manufacturer's warranty. Please check the troubleshooting steps to diagnose the issue of the TV: www.sony.com/electronics/support/televisions-projectors/articles/00200862 For more details, please enter your query in the search bar on the main Sony support website. www.sony.com/electronics/support I hope this helps! Jay

[@peugeot120]

Mine is still stuck in a reboot loop. Forced factory reset did nothing and Sony basically told me I’m out of luck.

[@Yogi0602]

It took you a minute in a 2.5 minute video to get to the point F wow. And didn't show the step to get there 🤣.

[@harishkakol]

One of worst TV which have seen. Sony+Google+Andriod= Utter flop. The TV has all features but nothing works. Uma to connect to my wifi, hard reset is being done from past 3 days and it is still stuck. Didn't expect this from Sony. Recommend any new bees to stay away from Sony