Eric O. Gets A COMEBACK! 😱

[@SouthMainAuto]

Why didn't I cut the intake manifold to make it fit? Find out here: kzbin.info/www/bejne/hYuzd2tsoM2kaMU Here is the parts I used if you're in a pickle too. OEM is the way to go if you can get it but this one seemed to work in my situation. Obviously check to see if it fits your application. *Dorman 911-773 Vapor Canister Purge Valve* : amzn.to/3AH5WW0

[@calholli]

Sometimes you just have to charge the customer twice... and tell them it's their fault for picking you as their mechanic.

[@krisn8820]

I have commented before, we will NOT use dorman parts in our shop anymore. Guaranteed comeback. Not something you want to use in time consuming jobs especially. Napa solutions is dorman junk too. The only exception would be in the case that dorman repacked factory parts in their box. The problem with that is, you don't know until you open the box. The last few years, factory parts are cheaper.

[@vicferrarisgarage]

@@calholli ? Or you could make a video showing how you got screwed by a parts manf. & that you are the best!

[@zx8401ztv]

And i was waiting for you to use an adjustable hose clamp to keep it on lol. Don't feel bad, You didn't make the part incorrectly.

[@mikemaccracken3112]

I’m in the middle of replacing the timing belt on a 2010 Dodge with a 3.5 and the kit from Gates has an idler from GMB. The idler when torqued will not pivot, I reinstalled the original idler and viola! I swapped the new idler pulley on to the original bracket. I hate using aftermarket parts. Mopar does not sell a complete kit for the 3.5.

[@ToyodaMaster-tq6ht]

This is how a great mechanic takes care of his clientele. Admitting you make mistakes is honorable.

[@bryana8357]

Would be interesting to call in the next week to report the issue again and see if it's still the first they've heard of it.

[@rh1860]

$50 says it is. Another $50 says they’ll “submit a report!”

[@randyschiffer3265]

I like that idea.

[@MrSleepProductionsInc]

Dealers say the same thing about never hearing anyone having a particular problem even though you can look online and see dozens if not hundreds of post about people having the same issue.

[@ThorOtheBIG]

@@MrSleepProductionsInc Its almost like dealers are liars

[@scrappy7571]

@@ThorOtheBIG They are liars, they told me I could make a living here repairing cars and trucks.

[@paulanthony505]

I spent 46 years as a technician and shop owner for the last 27 years and I experienced similar problems with faulty parts. I like your channel , you are very knowledgeable and when something goes wrong you own up to it. To me integrity in life and business is a must! Keep up the excellent work!!

[@blademan53]

Same here , current shop owner of PIT STOP GARAGE and owning to your mistakes is best policy as customers rely and put their trust on us to make sure they are safe with their families

[@jamesdewer]

@@blademan53 So who eats the come-back cost? I hate when the repair shop makes me eat it. So I pay double and I do eat it and in the future take my business elsewhere. Thing is there are so few mechanics in San Francisco they have you over the barrel. I have a garage a side-by-side and can do anything and do most anything I'm sick of some of these guys. They do volume not quality work. I'd rather they make me pay more upfront for lasting repairs.

[@zmodem4619]

I will never stop watching this KZbin channel. No bullshit, no nonsense, no stupid intros, no "Today's sponsor," blah blah blah. Just straight up automotive, and that's why I come here. Keep fighting the good fight, Eric O!

[@robinrousseau1087]

SO TRUE.

[@jasonrutherford1722]

i agree

[@Ruben901]

And no dumb euro trash accent saying "Don't forget to comment, thumbs up and subscribe"

[@stuckinmygarage6220]

@@Ruben901 haha

[@cosmicallyderived]

That’s the truth!

[@WatchWesWork]

It sucks not being able to get parts, but I love the genuine joy and relief in the parts guy's voice when he calls you to tell you the thing you ordered 2 months ago finally came in! You go pick it up and he hands it to you like he just caught an 8lb bass.

[@MoMonde]

I really appreciate how y’all keep an eye on each other. Everyone benefits because of each other’s commitment to the craft! HOOK’EM!

[@derekraines3647]

As a “parts guy” myself I got a tell you he’s not lying

[@MrYAMAHA32177]

Hopefully the "parts guy" entered in the correct part # and doesn't try and hand you a Carp.

[@KarateSensei71]

All these parts guys are missing an opportunity to have people bid on these rare parts. Free lunch? OK, extra $20? Yup.....

[@Happyfacehotwheels]

When you do get the part that's so rare you don't want to use it, instead it gets hung on the wall.

[@rabesbird]

“This call may be recorded for quality assurance.” Little do they know Eric is recording them for public display! Great work as always. Sometimes we get junk handed to us, but you always put the customer’s interests first. Thanks for sharing!

[@johnrehwinkel7241]

That does constitute permission to record (I don't know offhand if New York is a single party state).

[@jamesbruno5896]

So size does matter! Respect for always doing the right thing for your customers Eric!

[@rickmossop3733]

And an 1/8" matters.

[@michaelblacktree]

You know we're living in crazy times, when a Dorman part saves the day. 😛

[@bobobolinsky5001]

@Mike Yeah I've used Dorman parts for years with no problems.

[@jeremyg9240]

I've heard horror stories for years about dorman but I personally cannot remember a single issue that I've ever had with them. I don't think I've ever even warrantied one now that I think about it... Maybe I'm just lucky lol

[@firdaddy]

I have not had a single problem with any doorman product in 20 years. They're my go to.

[@s126695]

I wish I had the same luck with Dorman products... All I have to say is blend door actuators are not the best.

[@michaelblacktree]

@@jeremyg9240 - I've lived some of those horror stories. And that has shaped my opinion. But if Dorman works for you, that's fine.

[@RJon2006]

“This call will be recorded for quality assurance.” “Oh Good!!” 😂😂😂😂😂😂😂😂

[@alfee9411]

I chuckle every time that I hear it ... And I think the same thoughts. Record me because I may need it later to prove xyz ...

[@darwin9141]

The main thing is you made it right Eric my hats off to you.

[@danp128]

Well that being said no one has a perfect record but good job making it right. Thanks for showing you're human just like us

[@pharezknights5467]

It wasn't his fault

[@guyazbell7844]

Eric has what so few have 1.compasion 2. A soul 3. Guilty conscience which tends to make one assume he is a God fearing Christian.

[@fishhuntadventure]

So you shouldn’t expect a brand new part to fit? Like the jeep YJ wrangler unit bearing you have to grind a fat 1/16” off the flange ears so it clears the rotor and doesn’t lock up when you tighten the wheel lugs is ok? Or that brand new brake pads won’t slide in the caliper without grinding the new pad? Or the brand new O2 sensors from napper that the new plug doesn’t make good contact with the oem plug and it throws codes? Like E.O said: the new normal. Still isn’t acceptable.

[@danp128]

Just want to be clear I'm not placing blame but he took responsibility like a adult does. In today's society its always someone's else's fault. Why not Ford for designing the part that way. The OEM part MFG for not having part available. Bottom line Eric put it on and took care of the customer on him. Class act for not blaming someone else and having the customer pay the price

[@mattflammger4396]

Every person/business makes mistakes. It's how said person/business makes mistakes right by their customer that ever truly matters.

[@trueclassiccars]

That happens to all of us. Eric, it's good that you have such a good work ethic and can be trusted to always do the right thing. Your customers are lucky..

[@russellhltn1396]

Given that it can cause a runaway engine, I'd think NHTSA would be interested in this one.

[@geoffmorgan6059]

Exactly. When Standard Motor Parts gets hit with a class action law suit due to run-a-way engine speed caused serious accident(s), their legal dept. will inform the CEO and the parts will be discontinued, recalled from all stockists and the PR coverup will commence. Of course, Ford is the root problem, plastic manifolds, plastic connectors, fragile hoses - got to keep those costs down! A cast aluminum manifold would have a threaded or molded in part that could be rendered into a safe, robust connection, but that might cost 10 cents more. To Ford $1 will deep six any component. GM has become just as bad. The "New Normal". The only thing more ubiquitous than cost counting designers/bean counters are class action lawyers.

[@marcfreeman5086]

Exactly! That's why you always want to report it to the manufacturer and the NHTSA, so there is an audit trail to be followed.

[@throttlebottle5906]

@@geoffmorgan6059 it could be why the factory parts are back ordered also. same supplier may feed both and pumped out tons of bad pieces( on purpose or accident @ chinesium)

[@ryanstage3912]

@@throttlebottle5906 He said it was made in the USA.......ops

[@throttlebottle5906]

@@ryanstage3912 made in USA of only the finest Chinesium parts. I guess Ford could have changed the part/manifold and not told anyone and someone assumed it was the same by looking. rolling changes, mid shift, to new design's and such. they're long term famous for that junk.

[@TheDuckman02050]

Loved this video. Dealing with the real issues, not an idealized version. There should be a recall on that part. Dangerous.

[@bp349]

Seriously, full rev surging out of control does not warrant a recall?

[@mphilleo]

How can you sell hundreds of thousands of copies of a product, all of which have a defective design? They don't work.

[@InsideOfMyOwnMind]

Real world: It's not dangerous untill five people have died due to the known negligent design. This video however may very well save lives by bringing the problem to light at least in the shops that would use them.

[@ThorOtheBIG]

@@mphilleo Quality assurance costs too much.

[@MaxxJagX]

@@bp349 Since this is a 3rd party product, and they don't seem to keep track of issues (willfully or not) it's unlikely that anything would be done unless mechanics got together to track these issues and takes the 3rd party to task.

[@bigpapa52able]

Just want people to know that when we lived in the area, we took our car to Eric whenever work was needed. He was always honest, did a great job and his prices were reasonable. His wife, who works at front desk, was always friendly and kind. I would recommend fro anyone living in the Avoca area to take their car to Eric for any mechanical needs. The thing that impressed us the most was his honesty and quality of work

[@jefflittle4013]

To all you dealers: Be like Eric, honor your commitment to integrity.

[@cward1954]

This is why Ford is doing away with their dealerships. Our local dealer has nothing but used vehicles on their lot.

[@markh.6687]

Actually HAVING integrity would be enough of a challenge for many dealers and manufacturers.

[@craigfin3222]

Thought Eric was an independent, not a dealer.

[@jefflittle4013]

@@craigfin3222 Yes, he is. Most independents don’t need to be told to have integrity.

[@darreng745]

Dealers don't care about that, they know that if there is an issue the manufacturer will firstly try and blame driver abuse or the use of non OE parts or that maintenance was carried out at a non authorised facility and thus not in accordance with the agreed warranty terms. The fact that the manufacturer knows that there might be an issue with a suppliers part is between them and the supplier while the details are sorted out as to who is responsible ie sub standard manufacture or an incorrect initial specification for manufacture and supply. To the stealer sorry dealer the only issue is that warranty work is paid in arrears thus they have to carry the cost of it until the manufacturer re imburses them and that any warranty work that is carried out where the manufacturer deems the part to have been replaced incorrectly is at the dealers expense. Intergrity is merely a word you see used in mission statements and shyte like that because in the car sales business it is about the volume and revenue of the cars that you sell and nothing else.

[@sterlingbeck5247]

Dealing with crappy parts is definitely the most aggravating part of this career.

[@CapitalWorksPro]

I've been working for a company that uses crappy parts only, and it is understood by all parties that that's the deal. Removes the stress. Comebacks aren't common, but it certainly happens.

[@robinsattahip2376]

Crappy aftermarket parts are one of them, and so are customers who do not realize that fixing new cars is not like fixing cars in the 70s.

[@scottdrummond1190]

I have been burned. By same problems. to short/ to long. clip not right. drilled and threaded holes out of alignment so you have to use there hole assembly. Replacement part. Or is it just a band aid.

[@andyg817]

Amen to that....

[@16B9]

Word of mouth is why people come to you in the first place. Your service and attitude, is why they keep coming back. Thank you for being a professional.

[@chuckgrenci6404]

I feel your frustration; you've taken the "high road" and prevailed, so that's what matters the most.

[@spelunkerd]

A clear example of why a pro will choose the OEM option, if only to protect himself from the mud tornado when things don't work out. I bet the bad one works fine on a naturally aspirated engine, but with boost pressure it pops off. It sucks that this could be a dangerous flaw, worthy of a recall if it was an error by the manufacturer.

[@ehsnils]

To me this looks like something that also could be solved with a zip-tie. But it depends on what the customer accepts too.

[@GTCGreg]

@@ehsnils I'm sure that if Eric couldn't come up with the correct part, he still would have been able to solve the problem. But he did the right thing in trying to get a part that fit correctly first.

[@TsunauticusIV]

Would have been interesting to see him pull out his McGuyver skills and show us how he would have solved the problem if he couldn’t get his hands on anything other than the NAPer product.

[@mrmarcink1300]

"Its on backorder from ford"...

[@mrmarcink1300]

@@TsunauticusIV Yep, make a groove in the nipple with a Dremel. If that is acceptable I suppose

[@hodesto]

Something very easy to miss. If I were Nappa I would take note. Could be a big law suit if someone gets hurt or killed because the car ran away. If this were an elderly driver could be very serious. Thanks I just found your channel and like the content. Retired mechanic of 40 years.

[@dennisgeroux4483]

It’s a special day when Dorman comes through with a better part than the competition. I’ve had a few comebacks myself over the years, great learning experience.

[@Rski1234]

The part should definitely be recalled as stated below. Who would have thought a dorman part would save the day. You really care about your customers Eric and that's great.

[@pmccoy8924]

It throws p144c code. My Fusion had it trip twice. Horse shit and dangerous.

[@rsanchez5676]

Not many people would admit they made a mistake. Says a lot for your personality and demeanor. I’m impressed. That’s another reason why I’m a subscriber cause I see your integrity!

[@jmc6940]

From one tech to another posting your comeback is awsome. A True master is the internal student. Many people try to hide there mistakes and learn nothing from them. Great way to hold yourself accountable.

[@w8what575]

Good way to ensure a lif long customer really….once u find a good mechanic then ur set but most of them are just out to empty ur pockets….I love that channels like this exist…setting a good example

[@armchairtin-kicker503]

A true master is an eternal student as well. As a college mathematics and physics tutor, I always tell my tutees to save an review their mistakes because mistakes are the only things we learn from, never from doing it correctly.

[@twig3288]

It’s good that you are exposing the uncaring attitude of these aftermarket parts suppliers. More power to your elbow 👍

[@brentmcgillis]

Wow I am stunned a Dorman part that actually works. I repaired a Chevy hydraulic clutch recently, and I complained to the driveline supplier but the entire unit was made of plastic. The driveline supplier laughed, and told me all cars and heavy trucks too are the same, made out of plastic by doorman. The modern automobile is a heap of plastic components. Henry Ford wanted them built cheap, well here they are. Great channel, man I love it when you do your Scotty impressions.

[@crowttubebot3075]

"You are the only person to ever have this problem with our parts." I have heard this so many times, I, like Eric, can predict it. Apparently, the parts guys don't realize that us techs know other techs, and talk to each other.

[@imjabroni1]

Mr. O should call back himself in a week, and see if they still say no one has reported the problem.

[@theDanK814]

Even at your worst, you still better than most...it happens

[@s.j.5850]

Glad to see a man of honor who has the courage to show his mistake (comeback). So much for using aftermarket parts - sometimes you have no choice, or the price is too high.

[@chipyeahoo]

I just about fell off of my couch when you said “Dorman for the win.” LOL You treated your customer right, were honest and straightforward and you repaired the problem. What more could a customer want? As always, great job.

[@jamesplotkin4674]

I would have gladly paid Eric for his time, at least. Nothing is free and having a good (great) technician who does care about his quality is worth every dollar.

[@rinunculartoo3006]

In my country they'd put duct tape around it and call it fixed. Nice work Eric, you're the best thing on our TV.

[@jasonrutherford1722]

he is as good at comedy as a mechanic love this guy he is a real one !

[@markh.6687]

Eric goes above and beyond so many times and ways. He is one of the very rare shops that are worth the money. But with some customers, you would have to do what an old sign said: "We'll refund your money, close the store, and shoot the manager. Will that be satisfactory?"

[@bluethunder4542]

@@rinunculartoo3006 wat country

[@doomprophet]

Its a bummer this happened but sending an email does work. I answer those myself at my job for a different industry and there are single emails that have made positive change in a huge way. It does make a difference! In short Eric, I am saying that you matter. You deserve good things. You are entitled to happiness! You're good enough. you're smart enough and doggonit people like you.

[@orinmangar2333]

Yes. Eric should send the manufacturer an email to cya. Also the manufacturer can't say they were not notified of this b4. They need to inform Napa on the box that this part will not fit a turbo engine, only a naturally aspirated engine. I guess it is going to take a person getting killed or killing someone else on the road, b4 the manufacturer recalls and/or fixes the problem. Very sad. Mechanics should not be held liable for manufacturer's negligence. You know that they have been notified b4 by phone, but when there is no documentation, of course they are going to say they have no record of this happening b4!

[@cedarwings82]

I agree! Better to do something! And include a link to this video in the email, could be a life saver!

[@cimadomepat]

Haha -good to hear you care and take action. “Live from New York, it’s Eric O” Maybe he can have Sienna O Conner as guest to burn a epithet of NAPA!

[@cimadomepat]

Emails ??? Eric ain’t got no time for stinking Emails!!

[@michaelhawthorne8696]

Love your honesty in fixing cars Eric, wished all Auto mechanics were like you...

[@Deepsix4131]

Right or wrong, I’ve watched many of your videos and wish there were more respectful and honest mechanics like you. If we were perfect we’d all have wings. Keep up the good work!!!

[@nelsonglass6]

This video show your character of a honest, hardworking mechanic, your loyalty to your customers and an example for our next generation, wish you were in my neighborhood

[@rbk7876]

As a Napa employee, thanks for info on that particular model, QA is an important part in any type of business, your videos are top notch.👍🔧

[@LoveClassicMusic0205]

I hope you're able to push the UP button with the supplier and bring it to the attention of someone who can do something about the defect.

[@Lammergeier350]

In the years I've been working auto parts, it never even occurred to me that these companies would ever pay attention to a customer complaint. Normally I just tag them defective and ship them back to the manufacturer. I might have to start making notes of my defective returns and start reporting them in my off-hours, see if my little drops wind up making a difference.

[@wyattoneable]

You did the right thing by notifying the manufacture. You'll be able to sleep knowing you did your best to remedy the situation.

[@lJADU]

Eric, here's the deal. I wouldn't work on my own car if I had a mechanic like you. I know where my money is going, and that the man doing the work is someone I can trust with what is likely the 2nd largest purchase I'll ever make. Thanks!

[@klwthe3rd]

When Dorman is the win, you know that times are really wierd!!!

[@mickblock]

I was surprised. More than that I wondered what instinct Eric was going on to give Dorman a try. Pretty cool video.

[@dav8388]

The problem is most techs, or shops won't call the manufacturer when their parts have design flaws like this. They'll just cuss them out in their head, and rig it to work.

[@markchidester6239]

A little jbweld and it'll be fine

[@jimbellingham3572]

"Your call may be monitored 4 QUALITY service", lol I remember a skit by Carol Burnette about the "customer service desk"!

[@calholli]

I think a steel bracket wedged on the front of it and bent around to the nearest bolt would have worked fine.

[@press2701]

Indeed... I was thinking hose-clamp and adhesive would get customer on the road until OEM part shows up. Since engine speed control could be a safety/liability issue , ugh, makes that highly suspect. What would Mr. O do if Dorman part didn't fit? Tell the customer to idle her car for 3 months, blame Ford? Is this a hint the days of ICE engines are numbered? The OEMs are slowly imperceptibly ramping down part and tech support, permanently. In few years, your ICE car will NOT be fixable, your option will be to macgyer-it yourself or junk it for an EV.

[@martinloyd8416]

@@jimbellingham3572 Where quality is out of the question! 😁

[@KoolBreeze420]

Reminds me of the lady who called 911 saying she can't stop her car and it kept speeding up. Her brakes wouldn't work she couldn't shift. Everything turned out fine and she did a remarkable job not crashing out and not freaking out until she got stopped.

[@martinfoster6847]

good to see an honest clean mechanic not your fault well dune Eric wish i had you as my mechanic cheers to you and family

[@neonsigns6721]

Eric Thanks for sharing this with us. For what it's worth, it's the same all around. I work for a large company that works with the auto industry and even internally when there is an issue with something I am the only one who has ever had the issue. So Eric your pain is felt. Thanks for sharing some of the frustrations you you through. Watching you work, you seem more than human. Your skills and ability, your calm demeanor, your like a super hero. But seeing you go through the same struggles the rest of us live with reminds me that you still are human. And feel free to share your frustrations with us. We are all here because we like to listen to you. Who knows, you telling someone about your crap week may make someone else feel better. Happy labor day

[@scientist100]

I'm a former medical quality Technician. This would have been an issue and addressed with a recall accordingly given the effects of the failure mode. Would have to test to duplicate the failure and report out the results.

[@rickbailey2179]

this could have happened to anyone. your a great mechanic that really helps people. Keep up the great work Eric

[@OsamahBhutta]

An honest mechanic, rare to see that these days. This just increases my respect for Eric 👌🤙💯

[@bhaebe6671]

a great trouble shooting mech. The sound levels and recording levels really suck though.

[@ozzman530]

Love your integrity, and dedication to your customers. I also love watching your channel as you demonstrate modern vehicle repair from an honest perspective and I learn something from every video.

[@stowers157]

I realize that the main issue was the bad part. Here is where the professionalism comes in.... He did the right thing and took care of the customer. A true Master Mechanic that many can learn from. Great Job!

[@michael931]

Problems like that were super common working on similar parts on BMWs in my experience. Modifications were often needed. Grinding things or combining parts of the old part with the new part.

[@Troy_Built]

I haven't had to combine old and new parts since yesterday and that was a Chevy.

[@jeffberg8015]

The first lesson here is to remember to give newly installed fittings a tug to make sure they're happy. An interesting experiment would be to call the manufacturer back in a week or two to see if any complaints have been filed.

[@ivanolsen7966]

love that

[@FishFind3000]

I always tug on my electrical connections when doing wiring and using wire nuts. You wanna verify that it’s actually grabbing and holding.

[@goldpop5001]

A "not fully seated" transmission cooler line will teach you this lesson in a hurry. Always tug to make sure it is fully connected. The same is true for shutting a hood-always lift back up[if there is room for your fingers] to make sure it is fully latched. Might save someone's life. Great video which demonstrates the responsibility connected to this.

[@fredwalker839]

@@goldpop5001 LOL,,, advice is “allways” good,, after the horses have “ran” away after I didn’t latch the gate a while back ! Oh well,,, go fix your “oversight” then move on ! Have a great weekend !

[@goldpop5001]

@@fredwalker839 Thanks Fred! Yep we all have them[oversights] and hopefully learn from them.

[@johnnyransom5434]

Love your channel. Not a mechanic but my dad was so I had to hold the light. Lot of difference in today's cars and those 50 years ago. I appreciate your knowledge and willingness to explain things. Not knowing things can cost lots of money. Thanks again.

[@gregskibinski9937]

There’s nothing better than an Honest Mechanic/ Owner! Your above the normal in this crazy world we live in! Proud to push and like the video button!

[@kesu90]

What you can change is the life of each customer that goes into your shop. You are the reason they can get to work and back to their families safe every single day. By doing good work, being honest and fair to all. Great job Eric!

[@iamburl2667]

Wow Eric awesome your attitude, I've been in your shoes, and your attitude has taught me more than the turning a wrench, GOD BLESS the heart you have with the knowledge of wisdom , deeply grateful in you making these videos, love the insight of this project and hope your customer is as greatfull have a great day, always look forward to your videos

[@dangleebols]

Total respect for you there Eric.

[@stevenl8687]

Love this channel! Honest person and a mechanic they do exist! Wish this guy was my mechanic!

[@davidlibby5430]

I have an honest mechanic that I use too. It gives me faith that there are at least two guys out there that give a crap!

[@brianmcculloch6341]

Well done Mr 'O'. Handled like a responsible man.

[@kevinritchie9227]

Even though it wasnt your fault or something you did that 'broke' the car, its good of you to take care of the customer. We have good ones like you, but more would be wonderful!

[@327JohnnySS]

It dosen't take much to go the extra mile. This is why people should support independent small businesses and not a corporate chain shop of people just wanting a paycheck at the end of the week.

[@davidfarmer1666]

Well done Eric you put much more into this repair than someone else would have done. Making sure the Doreman product was a successful match to the original got the lady safely down the road.

[@sandcrai823]

Love the channel. Blame the engineers! This is coming from a mechanical engineer. Stuff like that keeps me up at night.

[@williamdyckman9704]

Eric, you are a great mechanic and a great teacher. I learn so much from you and surely appreciate your channel.

[@destinyreturns4885]

Your video just came up on my feed; really don't know why, but I commend you for your tenacity in discovering the design flaw and for fixing the problem. Mechanics like you are amazing....

[@ItsAlwaysRusty]

Eric you are a quality business owner in making the customers car correct.. Great stand up job..

[@noslonevets5654]

Hey man, you handled this comeback like a true professional! Well done sir! It's been said before that new is not always good. And, in the immortal words of my Grandfather, "You may not be able to change how things work, but you can change how you respond to each situation." Keep up the excellent work!

[@chadhiggins8397]

I feel your pain, I run into the same problem myself. It's beyond me how someone can make a part and not bother to know or care whether it actually works.

[@KevinWindsor1971]

The AutoZone Duralast part number for the defective one is PV 961. The reviews for that part number are excellent up until this year, when people began having the same problem with the connector being too short. So it seems at one time these were being made correctly. Oddly enough, my 2017 Focus uses Duralast part number PV 965 which (at least the one I put on) is an OEM Bosch valve and all the FoMoCo markings on everything.

[@bigmuz_pilot]

I like how you're totally fed up with the whole shit show, but you still get the tape measure out to make sure everyone else can benefit from your experience, one of the good guys man.

[@guyazbell7844]

That's an understatement if I ever heard one us in Minneapolis are put in jail if we are honest and admit anything I've never seen anything like it but I'm into history and this has occurred before in nazi Germany and SovietUnion and in China.

[@Tom-mc6fm]

What a pleasure watching you as always Eric.

[@petepeabody8905]

humility and honesty. these are the real reasons I enjoy watching your videos. Eric I am so happy you did this video. everyone has failures, but this was clearly a vendor error. your determination and skills are excellent....Pete

[@ecleveland1]

I wonder if the Echlin part only works with their replacement intake. That way you have to buy a new intake as well.

[@autotek7930]

Exactly. I've ran into that on many different occasions. Dormans chevy Cruz cooling system parts come to mind lol

[@TimDyb]

GOOD POINT!!!

[@giantslayer655]

Love your work ethic and honesty. A rare breed Eric .

[@mikejerrett7354]

Good job Eric, that could happen to anyone,but you solved the problem.

[@desotosky1372]

I wonder if the aftermarket parts being faulty is the reason the OEM is out of stock due to increased demand.

[@s99614]

Is there really any doubt in your mind?

[@lvsqcsl]

I was at the dealership last week and they call it "National Backorder." They ended up getting my parts from another dealership out in the middle of nowhere.

[@perry2k12]

Well honestly no, they have tons of back ordered parts and it’s not because the aftermarket is broke.

[@rickbailey2179]

This could have happened to anyone. You are a great mechanic Eric that really helps people. thanks!

[@alanfarenden8244]

Dorman products seem to have had a quality upgrade recently, several mechanics have commented on this.

[@kc2213]

Is it because their products are now made in freedom lovin USA?

[@martysievers3855]

Dorman parts are cheap garbage!

[@Stover1928]

Great video! I found it amazing how calm you were in talking to the supplier and manufacturer. Also great to know how manufacturers and suppliers match up.

[@andyhinners4402]

"amazing how calm you were in talking to the supplier and manufacturer." The pause button on the camera and video editing do wonders to keep the final cut calm. I'm sure there was plenty said off camera that was not fit for family viewing., even though it's justified in this situation. Good to hear in comments that Dorman is trying to shake their doormat status and improve. Nothing worse than a new part that doesn't fit, or doesn't work.

[@lildudechevman]

That’s why I like watching your channel,because it’s a cruel world out there,& finding honest people like you is almost a thing of the past,it shows that you take your job seriously, & it’s not a part of your caricature to accept or excuse something that’s not right.i commend you in your all out effort to make things right,props my friend, for another job well done!!! From one mechanic to another👍🏼 your alright man,be cool & thanks for the view into what I don’t have to participate in anymore,since I’ve retired. Have a good one brother.

[@mattn6368]

Can't win them all, but you found a solution and took care of the customer in the end! You continue to educate and inspire us all Eric, great work as always!

[@maxlown363]

Much respect. Its a rare thing when a tech takes responcibility. I owned a sharpening and electric tool repair shop for almost 20 years. I repaired woodworker power tools like table saws, miter saws, belt sanders etc. Ive had a few repair jobs that were very similar to this one. I asked the customer to pay the price difference if there was one, usually just 10 bucks, or shipping cost for the part. I ate the labor because I should have caught it in the first place.

[@dodgerfan1203]

Always doing the right thing.

[@akarez83]

I can definitely feel your frustration! Great job on finding the issue and taking care of the customer. That my friend is what makes you successful.💪💪

[@dm7097]

I’m just a diy guy, but even when I think I’m buying “higher quality” parts,lately, it seems to be not the case. Dorman has gotten itself a bad reputation, but lately they seem to have been stepping up their game.

[@cyr2795]

That 3.6 oil cooler they're selling is legit. It does seem like they're actually trying, we'll see lol

[@hesatwitchyone]

Was going to say the same. Iv had to return more then a few defective parts from much more "reputable" companies. In the end, dorman has saved the day much like here.

[@raymondarbuckle8223]

Everyone makes mistakes, it's no big deal, you handled it like the and honest true professional that you are.

[@Bandit.Designs.Videos]

Now that you made the video (THANK YOU) if these poor product companies are wide open to lawsuits since you did call and let them know the product is dangerous. I’m sure you will be thanked for this one for sure. We need more like you up here in Canada too. 🇨🇦🤙🏼

[@Codadams]

Eric - I wouldn’t expect any less from you. You always go above and beyond. The customers trust you or at least they should. Of all people you always want to do the right thing. Thanks for doing the right thing even though it sounds like you had a hell week. Have a blessed weekend and get some well needed rest.

[@michaelmcnicholl608]

Eric, I always appreciate your honesty in the videos you do…even when it shows a mistake you feel you make. Unfortunately this one is an easy one to make and there’s probably not one single technician who hasn’t had something simple like this happen to them, possibly even multiple times, hopefully not the same problem multiple times though. Your “care and willingness to do the right thing” for the customer “every time” though, is what sets you apart and draws people towards you and your business. You are a dying breed, and I really hope we start seeing more technicians take after you and the other few like you that are left. I would take my vehicles to a person like you, even if they were learning the repair that they were making on a newer car for the first time, just because I know that I could trust them. Kudos good sir! Kudos!

[@mikespine1]

Great job. I wish there were more of you with your knowledge and integrity.

[@allenramirez2778]

I love having to bust out the heat gun, nylon line, quick connect fitting and a lot of choice words for a brand new part, did I mention I despise anything ecoboost

[@RC0308]

First off, much respect for your military service. i have been binge watching your channel, brother. we need more mechanics like you around. unfortunately i live too far away to bring you my vehicle or i would. love the channel! keep up the great work, and carry on.

[@mrsfgogo09]

Omg Dorman for the win bet you never thought that would have happened 😆

[@privateer0561]

Echlin/Standard parts used to be high quality. They made them here in New Haven and everybody used 'em without fail. The Echlin Brothers would have been horrified to see this. Well done on the repair; good try on the tech line.

[@SmithBill71]

Wish you was located closer to me. You have integrity worth respecting.

[@bigbbigb2549]

Always keep the old part. Heat gun should be able to remove the fitting and swap it.

[@briankottman8274]

My thought was take 1/8" off the intake nipple so the seat goes deeper and the latch engages. But maybe that makes the manifold nipple not fit a correct hose/latch part - even if the o-ring does the sealing job so it would likely be fine.

[@mrmotofy]

But it was 2mo ago or whatever that part is long gone Brian- the intake fitting is usually specially sized to fit and seal like a taper or something. Changes like cutting off the tip would affect the seal quality

[@miscbits6399]

There needs to be a DOT/NTSB safety reporting line for this kind of thing

[@darylsparks-sparksautomoti6066]

especially on a run-away car!

[@sethtromburg1589]

Yes, more worthless government bureaucracy please.

[@georgen9838]

This actually worked for me, on a different issue. Car had a known issue, it was a safety issue, they had a TSB on it from like 10 years back, dealer refused to do anything about it because the car was too old. Even referred me to the auto manufacturer, who of course also refused to do anything. Put in an NHTSA complaint, thinking "nothing will ever come of this." Lo and behold, about a year later I get a letter from the manufacturer saying there's a recall for my vehicle for the exact same reason I reported. I guess the one other thing I did is post on a vehicle forum about the issue, and that I was putting in an NHTSA complaint, and that anybody else having that issue should put one in too. Pretty sure they work on a volume basis, to where they pay more attention to complaints that they receive higher numbers of relative to the numbers of that particular car released. Turns out collective action works. ftw.

[@EyeMWing]

There actually is. NHTSA has one straight on their website. It's unusual that they'll actually get enough complaints about an aftermarket part to induce an investigation potentially leading to a recall, but it is within their remit and it does happen.

[@miscbits6399]

@@EyeMWing a pointer to the website/number would be a "really good idea"

[@cliffdudley2449]

Eric O. Your a class act of a mechanic! Keep up the wonderful work! I wish that there we re e more guys like you out there in the world.👍👍

[@bigteeist]

I think you redeemed yourself by going out of your way to find one that works you are still the man 👍🏾

[@craigsmyth9076]

Ultimately you owned it. Great job 👏 Unfortunately it does happen in our field. No one gives a s-t when you try to do the right thing(informing echlin etc) Most in our field would have re-engineered it and sent customer down the road. You stood behind your morals and ethics!!!! Keep doing what you’re doing. That’s why we watch! Again 👏👏👏👍👍👍

[@billsfan1768]

Every time I have installed a purge valve on a escape it has done the same exact thing! I never thought to call tech support and put in a complaint. I usually just secure it with a zip tie I have not experienced a issue yet but thank you for going the extra mile I watch a lot of your videos and I have learned a lot from you over the years!! Next time I need a purge valve for a escape I will order a doorman product. Thanks for all the great videos!!!

[@ericpaul4575]

If I was doing this on my car, I think I would have been tempted to take an 1/8” off the intake port. Or possibly cutting off the old connector and attaching it to the new valve.

[@guyazbell7844]

Yea me too.

[@jimclark7125]

Liability

[@Dogpool]

Yes, that would work just fine. On those nylon tubes I will get a heat gun and get them just the right temp to be soft, then it can press in and hold tight. It can take practice because a little to hot and it melts. Problem in this case was he did the job so long ago, so the old one would have been thrown away. But you can cut them out if you did have it

[@michaelmarks8954]

On a personal vehicle a work around fix would be okay but you guys know America and lawyer’s. 🇺🇸🇨🇦🇺🇸

[@Dogpool]

@@michaelmarks8954 if you do it properly it’s not a work around. Tools are available to press these bits together. It only needs to be able to hold vacuum in this case. The same stuff is used with different type fittings for high pressure fuel line. If done properly it won’t fail.