2019 Silverado Towed To The Chevy Dealer Twice For A No Start And Still Not Fixed!

In this video I have a look at a customers 2019 Chevrolet Silverado that he has had towed to the local dealer twice for a no start, no crank. The last time they told him he needed a battery and it would be over $400 to install it. This time he had it towed to our shop so we could have ago with it. It didn't take to long to find out what the real issue here is.
-Enjoy!
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Due to factors beyond the control of South Main Auto Repair, it cannot guarantee against unauthorized modifications of this information, or improper use of this information. South Main Auto Repair assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. South Main Auto Repair recommends safe practices when working with power tools, automotive lifts, lifting tools, jack stands, electrical equipment, blunt instruments, chemicals, lubricants, or any other tools or equipment seen or implied in this video. Due to factors beyond the control of South Main Auto Repair, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. Any injury, damage or loss that may result from improper use of these tools, equipment, or the information contained.

[@SouthMainAuto]

*GOOD NEWS!* - Local dealer took the guy in no question asked and fixed his truck based off our educated guess. Really unusual because they usually won't accept a diagnosis from a non "GM Master Tech." Strange times for sure 😉

[@Ilovetittiesandbeer]

Mic-drop!

[@kkampy4052]

Are they getting the "GM MasterTech" certificate from a box of Cracker Jacks? I doesn't carry much weight.

[@clintprice2123]

Eric, they know you’re a legend! Remember the truck with the bad ground strap behind the fender liner? They must know.

[@DeweyCheatumNHoweLLC]

That was my concern, that the dealer wouldn't accept your diagnosis, unless they showed your video as evidence.

[@MrSloika]

@@kkampy4052 They are master techs...they've master the art of code reading..they mastered the parts cannon.

[@ecleveland1]

How embarrassing! The GM trained dealer technician at the Chevrolet dealer couldn’t find such a simple thing as this. Yet the guy at the two man, one lady, one cat, 3 bay Napa Auto care shop in Avocado NewYork, population 1990, found it while sitting in the driver’s seat filming a KZbin video!

[@SIGINT007]

Yeah, that’s super embarrassing for a dealership full of tools, humans and scan tools. They should seriously reevaluate their business model and people they hired.

[@royalblood2405]

​@SIGINT007 ya techs paid 18$ hr flat rate, sorry but you can't make ends meat with that pay doing diagnostic that only pays 1 hr. Simply put doing diagnostic work as a dealer tech doesn't make you money

[@dddevildogg]

@@royalblood2405 A point often not understood is even if you see a Dealer's Shop Rate of $125/hr the Techs are usually paid only a fraction of that.Other expenses eat that hourly up fast- all the departments in the building EXCEPT the office HAS TO MAKE MONEY to pay the salaries and bills

[@SIGINT007]

@@royalblood2405 understood, but the dealership can’t make money when nobody brings their GM junk there anymore either.

[@royalblood2405]

@@SIGINT007 gm service bays are always full, people will bring their vehicles in regardless

[@MyBacktrail]

This guy is a once in a lifetime mechanic. He can fix not only the "mechanical" issues but has the super high intelligence needed to understand all these modern over-engineered systems in cars to find the problem.

[@thisnametooktolong]

Yep! He is one of the few wrench guys that understands electricity

[@consaka1]

If he can do it, you can do it.

[@kirstenspencer3630]

That why we watch and learn from professor Eric O.

[@johnjaco5544]

😂😂😂😂😂wrong!

[@johnjaco5544]

All these bells and whistles are NOT needed

[@StopDropandLOL]

The dealers in your area are just brutal, Eric. I'm glad that your community has an expert like you to help when they need it most.

[@MikeyMack303]

I think it is dealerships every where.

[@johnsmith7676]

They're known as "stealerships" EVERYWHERE, and for good reason.

[@davecohen1459]

The owner of this car is so lucky to have you. Other shops would have sold that guy 10 new parts by now.

[@halleffect1]

New transmission would have fixed it!

[@smplyizzy]

The dealer tech is going to see SMA’s notes and just get depressed!😊 Eric do you ever provide the owner with the KZbin link to his diagnostic?

[@harryl7946]

Maybe 11!😂

[@smplyizzy]

@@harryl7946 ??????

[@larrybe2900]

I am referring to Ford F150 in this comment. My 2016 back in June started to act strangely regarding the Trans. indicator. I could change gear selector and many times nothing would happen. It started OK and ran OK but the Start/Stop feature had stopped working about two years ago. I knew it needed a certain battery strength to function properly. even with the multiple 100 mil round trips I was driving at the time one would expect the system to be better. Without pressing my luck I purchased a new battery and I had a new truck again. The transmission shifted better, the S/S feature started working again, and no screwy indicators anymore. I got 7+ years out of my battery with 33k miles. This Chevy is 4+years old with 35k miles so it might be due for a new battery. I won't speak to the fact Eric O included a battery charger to the mix and do not understand what the switch at the ground side of the battery has to say if the battery is weak with an artificial charge added to the battery.

[@FloridaTwoWheelAdventures]

Eric, people are always telling you how great of a mechanic you are and while I’d agree, I never comment to say so. However, in this instance, I am extremely impressed with how you approached this issue with the acknowledgment of having little experience with the GM system and capably found the problem. The GM tech who previously diagnosed this issue seemingly took the easy way out and recommended a battery which clearly would have failed to solve the problem. The people who live near you who can access your shop are lucky. It’s not everyday we find specialists who are capable, determined, and professional. Great work and while you’ll never service any of my vehicles, you’re my go to source! I appreciate you!

[@En-Pea-Sea]

Hello fellow Florida man. This is what we call treating the system and it is in every profession, doctors, home builders, software engineers and mechanics all have a large populations of doing so. This is why dealer service centers and even independent ones, do the "parts cannon" method and just throw parts at the most common symptom issue and work their way down the list. Erik aint got no time for that, and thats why he goes for the cause and not just taking symptoms at face value.

[@petemedina8446]

I definitely agree that guy's pretty damn smart

[@leeandadaelliott]

It is amazing that such a Gem of a mechanic should reside and work in that "wide spot in the road" known as Avoca, New York.

[@SouthMainAuto]

Thanks for not saying I am a great mechanic! It does get very annoying reading that when I know the truth and literally hundreds of guys in the shop that are ten times better than I'll ever be. At the end of the day this was a simple fix and an easy diag. in my opinion. I swear I could fill up a tire with air and the people would be amazed at the skill level haha. But seriously I appreciate all my viewers and commenters 👍

[@mrmorganleesslimeworldvido4254]

I remember the video. Of bad ground cable. Was great video showing the step by step process. I’m a technician. But for electrical systems. Your troubleshooting skills are on fire.

[@samgreer8596]

I can't believe even dealers only have hacks in the service department. I never realized how bad the vast majority of hacks calling themselves "mechanics" were until I found this channel.

[@chipps1066]

I concur,the people in your community should be proud to know they have such a good technician with integrity.Hats off sir!

[@bowdoin5063]

A testament to the inability of the average dealer (any make) to diagnose and fix their own vehicles. Great video Eric

[@fellowfighter88]

They can't fix their own vehicles and then make it stupid hard for a non dealer shop to fix it...

[@DOCTOR_KIA]

hey now not all dealers! there’s techs like me that care about understanding vehicles and making the correct diagnosis!

[@andytaylor1588]

@@DOCTOR_KIA Can you please tell us KIA owners why the GDI engines grenade at 100,000 kms? And what to do to extend the lifespan of them?

[@4knanapapa]

Dealers won't pay techs what their time tools and knowledge is really worth, that's why things like this happen.

[@RaveDaver]

But how the hell didn't anyone tried to start the car in neutral? "Needs a battery" and wasted time/money on towing🥴

[@NOELTM]

Dealer: No codes, means we can't fix it. Eric: No codes, means we identify the cause by determining what is different,odd,unusual between what is working (Starts in Neutral) compared to what's not ( No Start in Park)

[@DarkFlamage]

@NOELTM...Do you expect someone to think for themselves? Everyone depends on computers, cash registers, & calculators.

[@Mr2004MCSS]

Years ago I actually had a Chevy dealership service department tell me that exact thing. Pretty discouraging to hear.

[@adamUDavies]

I wouldn't want a dealer working on my vehicle if the best thing they can do is say It needs a battery. So sad when that's the best they can do.

[@Rekuzan]

What kind of dart board do you think the stealership was using for diagnosis? If it wasn't regulation, that might explain a few things! 🤣🤣🤣

[@dans_Learning_Curve]

Code(s) give them a flowchart to "guide" them. To check continuity of a wire, they're instructed to disconnect both ends! Anyone who follows Scanner Danner, aka Paul Danner, knows how to verify wires without digging down to the computer disconnecting the plugs, then test. Paul's method will have it done in 5 minutes or less. Flowchart, .5 hour later, wire is confirmed good. Next item is "replace the ECU. No way could it be a sensor shorted to ground pulling the who 5v reference circuit down!!

[@wrenchman3702]

You truly are a Master Technician Eric! You can repair anything! I been a mechanic 38 years and enjoy your videos! I learn something new everytime! Thank you

[@stevecorey3399]

Here’s your comment from the old guy in Illinois…… I am 68 and a former mechanic starting at age 16. I was very green, but learned from the old-school guys in the shop. I knew where you were going two minutes into the video. And best of all I understand you’re clear concise methodical diagnostic method. Period. Keep up the great work youngster.

[@TechOut]

Eric was closer to a diagnosis in 10 seconds than the dealer was in 2 tow ins

[@Rekuzan]

What kind of dart board do you think the stealership was using for diagnosis? If it wasn't regulation, that might explain a few things! 🤣🤣🤣

[@PGspeed88]

@@Rekuzan Diagnostic Dice. Also a good stocking stuffer for a mechanic.

[@lsswappedcessna]

Something about mechanics like Eric and Rainman Ray. They actually do the dirty work of diagnostics instead of loading the parts cannon or just "idfk go somewhere else"

[@zenithperigee7442]

@@Rekuzan , it's pretty disgusting that "stealerships" continue to get away with this nonsense. They're so "WE KNOW YOUR VEHICLE BEST!!" That's only because it's been in 27 times for the same problem right?!🙄It's criminal just as much as the lousy manufacturers of these vehicles that design such garbage knowing it's going to fail in short order and the customer gets stuck with the bill after paying tens of thousands for these piles of junk. I recall the simplicity of older vehicles, those which still had good safety features without the added electrical garbage such as "push-button start, engine brake stop/start, parking assist, shift by wire transmissions, electronic parking brakes etc."

[@Friend_of_the_One-Eyed_Ladies]

@lsswappedcessna I wouldn't compare Eric to Rainman Ray. That's like comparing Stephen Hawking to Elmer Fudd.

[@rider547]

Wow, 4 years old, low miles, tons of rust, and another great diagnosis. Glad to see Chevrolet is keeping you in business! 😉 Enjoy your Labor Day! 👍🏻👍🏻

[@wiuser1745]

I will never own another one! They are absolute junk and I have been a diehard Chevy guy since the 80s. They destroyed the "Like A Rock" brand. Now it should say "Like A Total Piece of 💩" proudly brought to you by Chevrolet.

[@tomctutor]

I think many have commented on the RUB (Rust Under Belly) issue here; Chevy owners treat and cover the sills asp, even if your truck is like brand new. 🧐

[@mph5896]

Every new generation just keeps getting worse. I put front brake pads on a 19 Silverado yesterday(OEM pads were 80% pad remaining but squealed like a pig). Did everything as normal, and just doing pads set off a Christmas tree of lights on the dash. I had to clear codes out of the abs, steering and ecm modules.

[@mikevaughan7681]

Not just GM… best bet is Toyota . Unless you need a heavy duty truck. Then you just have to deal with all problems that come with them 😖

[@richb.4374]

@@wiuser1745 When you live in the salt belt, brand name means nothing. They all rot till they turn to junk. Vehicles were never designed to survive being doused in corrosive salt for months at a time.

[@alexkazak9386]

This is what you call a successful and smart mechanic and I bet you he’s number one in his state… hands down I’ve been watching your videos for a long time. You have some type of power 👌🏻

[@chevyguy-hf1yq]

Gotta love, good, kind people, getting up, going to work everyday, kicking ass and knowing wth they are doing. Great job Eric O.

[@peterallen8413]

The dealer couldn't fix it because it didn't throw a code and the technicians (Cough!) cant fix anything that doesn't throw a code for them to start the swap tronics process. Good work from a guy than understands more than a check engine light.

[@Mark-dj4zr]

How could a dealer tell him he needed a new battery, when clearly it's nothing to do with the battery. Then on top of that tell him it would be over $400 to install it. So bad.

[@38911bytefree]

The most dependable long lasting trucks on the road .... ohhhhhh LIKE A ROCK

[@alanboyce2774]

Not since the early 2000s. Their trucks are absolute junk now.

[@VashStarwind]

@@alanboyce2774 My step dads 98 has less rust then that 2019.. very sad

[@thebeddoctor4273]

He shows the difference between a technician and a mechanic. Great work as always

[@TheGidron]

Please update us on the status of the dealership repairing the truck. I'm seriously invested in the outcome of this. Great informative video as usual. 👍🏾

[@bobhudson6659]

Well done from a retired mechanic. You identified the problem because you understand the system, know there are extras in the system which the computer sees but the programmers have not codified if there is an irregularity, know how to read a electrical diagram, know what wire(s) should have power or ground and in which circumstances, know what inspection/electrical tool to use (safely), know where to find the wires to back probe and know how to interpret the results. That process may have been relatively simple for you but there are many, many techs out there who would not have a clue where to start, other than saying the battery needs to be replaced. You have great skills. Keep up the teaching. We in the field have learnt/are learning a lot from you. Mrs O is also a good scout. You make a good pair.

[@richard1835]

These dealerships never cease to surprise me. Thank you SMA for another great diagnostic video.

[@DonD532]

What a way to wake up in the morning. A cup of coffee while watching Eric O. diagnosis an electrical problem! An educational and entertaining video. Thank you for posting!

[@patrickzadd5215]

Damn! you identified the problem in less than 60 seconds I’m impressed …. (again!)

[@scrambler69-xk3kv]

Eric, last year my grandson got a job at the local Chevrolet dealer in the parts dept. For three months I rode him to and from work until he was able to buy a car from the dealership. Every afternoon I would arrive early to pick him up, and I would sit in my truck and wait for him to quit. In those three months that I sat there, you would be amazed at how many very very new Silverados I saw come in on a rollback for repair. The tow truck driver would take the keys into the service dept. and leave. Shortly after that a gentleman would come out and put a tag with a four digit number on the rear view mirror. I remember when Chevies were like they said like a rock reliable, no more.

[@carsonwashburn1]

Great work as always man! I love the way you step back and analyze the problems before jumping in and wasting time.

[@deegwar]

I love how you manage to break problems down. That is the key to identifying a solution. There was a lot of application of logic, and knowledge gained from experience required to figure out to perform this "simple diagnostic".

[@ronwatson4902]

Not only did you find and fix the problem,you made a video and taught us how you did it as well. Something the dealer failed to do,twice! Very impressive. Thank you and take a bow.

[@WilliamMulligan]

Once you're out the door with your new car, your dealer really doesn't like you until you go back to buy another new one

[@jakejones9502]

I really don't think many of us out here could actually diag this one. You seem to have an ability to know where to look. I would be lost. lol Great vid.

[@emcque]

I've commented on it before, but regardless of your skills in the nuts and bolts area (which are excellent), your diagnostics skills are worth whatever you charge. Well done.

[@rustynails68]

If the guy had to pay $1000 for the diagnosis, he would be ahead.

[@michaeldepetris696]

This is the problem with a lot of dealer mechanics(not all of them). If it doesn't tell them on the computer what is wrong, they have no idea. They wouldn't even know how to back prob like you did. Great video Eric.

[@ferrumignis]

IME most main dealers are utterly incompetent when it comes to anything slightly outside the ordinary and they are criminally overpriced. I suppose this at least gives a lot of space of independent places like SMA to thrive.

[@joel.3112]

It takes time to learn how to diag correctly!! Most techs at dealers are young parts changers freshly out of school✌️

[@joel.3112]

​@@ferrumignis😅😅😅 Criminally over priced 😅😅😅😅 Are you a shop owner?

[@paulstarnes3112]

The fact you could rock it into park makes me want to try a shift lever adjustment.

[@buffystclair9042]

Not just dealer mechanics are like this. Independent garage mechanics are the same.

[@porkchop4604]

Eric is a testament to someone who is driven to root cause. I always pester my young nephew mechanic to continuously watch his videos.

[@cowfrank]

I'm an industrial electrician your approach to diagnosing a problem is applicable to my field, too. Impressive skills, a phenomenal teacher, as well as entertaining.

[@rylanbrowne5658]

Same here 😄👌

[@brine80]

It's pretty sad that newer vehicles have these issues so frequently, and even more sad that the "trained professionals " at the dealerships and other mechanics are so quick to skip over proper diagnostics and revert right to making guesses while throwing parts at a vehicle. Parts which are not even faulty, and those costs get passed down to the customer, even after the original problem is still there. Thank God we have people like this gentleman at South Main Auto that take the time needed to research and hunt down the actual issue so the customer can get their issues fixed without loading a full magazine into the 'parts cannon'. You do an amazing job, and you are a true expert in the industry sir!

[@donaldmeowmeow6345]

The amount of rust on that thing is insane 😮.

[@nicksmith8166]

That's because people up here don't wash their vehicles. I live an hour from SMA and my vehicles have NEVER looked like this. But they're also washed 3-5X weekly in the winter

[@DinDooIt]

@@nicksmith8166 I live in the same town, I spray my vehicles with krown of fluid film every october since they were new, none of my five vehicles (91-03-06-09 and 2012) have any rust, pm is everything in this salt region.

[@pl5624]

Typical Chevy so you'll be back again in a few years for another new Chevy. Mary barra is no fool.

[@donvoll2580]

@@DinDooIt Good day from Ontario Canada So if u spray it do u wash later on, or just leave it. I think washing with pressure washer will wash it off. Thanks for now

[@johnnyblue4799]

@@nicksmith8166 So how much are you spending on car washing every year? :)

[@crzydirtyjoedirt1911]

This man should be the standard for all mechanics. I hope you start your own school so younger generations know how to be true mechanics. Great video keep them coming.

[@fasst5511]

He will when he gets older and gets tired of dirt under his fingernails and busted knuckles. The day will come.

[@larrymeyer2917]

Car tekkies no longer and its been a while now, need to go to wrenches, they need to diagnose the electronics, and training is not strong enough, unlike Eric who has taken the time to become very competent with wiring diagram, code readers, scope. This is what creates great business opportunities for tekkies, dealers should be trading to this standard or we the public pay for parts while they attempt to fault find.

[@glenharper3136]

Thanks for the video Eric. Always a treat.

[@justinlanglais9825]

As usual Eric, great troubleshooting !!! Keep up the great honest work ! 👍🏼

[@kowaltoboggan]

Sublime diagnostic skills, Eric. Your channel could serve as an auto electrician’s master class. Bravo to you!

[@NarfBLAST]

Oh man, I can just imagine the "Master Class" advertisement video with Eric O and all his best quotes that would be amazing. Someone should edit that together just for giggles.

[@fergusontea]

Problem-solving skills will get you far in life. Eric is amazing at it!

[@jasonporter728]

It's like a free class. I even take notes. Well done Eric

[@jeoff1954]

*takes it to the dealership mechanic * "sorry, its not throwing a code so theres nothing we can do."

[@cyrilhudak4568]

, , , , except sell you a new battery.

[@alasdairmunro1953]

Good diagnosis Mr O. Forgotten how complicated this stuff is nowadays.

[@robertcochran7103]

You certainly demonstrate diagnostic skills that I have respect for. I know a little about electrical circuits. I am not a automotive professional of any sort. I'm really pleased this went well for both you and the customer.

[@markallen1782]

After watching this clip, I am so glad I drive a car with a manual gearbox that only has a switch for the reverse lights.. Ah for the good old days when the most complicated thing in your car was the CD player!

[@derekfriday7931]

Your local cheby dealer seems to have a very interesting service department

[@scottamy6496]

Eric, you are truly a treasure to your local community and to the KZbin community! We’re blessed with your great videos and diagnostic skills, you’re great explanation of all aspects of the process, your humble nature and humor! I’ve leave a lot from your content and I appreciate all you do for the community at large!

[@greasee.monkey7224]

"Who remembers when vehicles just had keys, no theft stuff?" I do, you turned the key, which actuated a rod, which activated the ignition switch. Ah, those were the days. Nice troubleshooting Eric!!👍👍

[@greglogan4443]

Yeah.....not that complex a diag, but the Chevy dealer still couldn't fix it 😮😂 Great work as always, thanks Eric 🎉

[@ferrumignis]

No surprise, they'd probably claim a new PCM and wiring loom would be needed if the gas tank was empty. Criminally incompetent.

[@ecleveland1]

Yeah but they sure did want to sell a battery.

[@killer2600]

You saw the OEM scan tool data, everything looked perfect. This is why going to school to learn something and passing the tests doesn't mean you really understand the thing you learned.

[@chronicle838]

Eric O. - doing what the fine folks at S-R seemingly can’t do - diagnose! I use your example of the 2019 Chevy Truck with the bad ground strap in my Electrical Fundamentals class all the time when we discuss voltage drop testing. This one was even more basic than that. Well done, sir!

[@lvsqcsl]

YES! The ground strap had corroded and the dealership had generated a list of the parts that they said needed replacement. Eric had his daughter, Trinity, come out and turn the steering wheel while he watched is instrumentation and traced the problem to the corroded ground strap. PRICELESS!

[@Toto-is8ci]

As Long as I hang in there, even when I don't quite follow, I learn so much on this channel. THANKS Eric.

[@HamRadioAlaska]

Always enjoy your videos!

[@andyca15]

"Easy Diagnosis" Speak for yourself Eric O! It would have taken an infinite number of dealership techs with an infinite number of scan tools to eventually reach that conclusion.

[@ickipoo]

I can hear it now... "You need a new transmission. Sorry, it's not covered under warranty. Clearly owner abuse."

[@markh.6687]

It would help if the stealership "techs" actually knew how to read and interpret the scan tool as Eric did.

[@mikemargeson8101]

There's a reason the dealers bring their problems to you, you know more than they do. Great job !!!!!

[@AB-gp7yb]

Been following for a decade now and commented only a handful of times. But when I do comment it is always because you blow me away with finding the “actual” problem with a vehicle and it don’t take you long. The Big O is GM own “ASE Certified” mechanics couldn’t find the issue but you did and the customer can show the KZbin video as proof! You are awesome!🤣🤣🤣🤣

[@eltonkingsley5617]

Nicely explained as usual Mr O. The weird thing is watching this video a couple of states away from you, when I’m normally on the other side of the pond. Keep up the great content, the logic in your fault finding is fascinating.

[@tonyshirley5674]

I know my local gm dealer hires techs right out of school, and then let the senior techs go because they earn too much money. Doesn't make sense to me but that's is what they do. Great job on this one.

[@dddevildogg]

The boss says to you one day- "You've reached the limit on your hourly base rate,son." In other words no more raises,no matter what.This is why toolboxes have wheels.This is also why some dealers have not one senior tech. It's been this way forever.That's just the way it is.

[@DIYDaveOK]

Just another fantastic example of a logical, systematic approach to problem diagnosis. Great as always, and thanks, Eric!

[@randydehne8866]

Excellent job as always

[@LatersOnTheMenjay.]

Jaysus H. Christ Eric, the last time I checked your hourly rate was something like $90? You should be charging Ford, GM and Stellantis $1,000 an hour to deal with the problems they can't solve. You have a natural intelligence that could be applied across so many industries and vocations - thank you for sharing your talents!

[@vipervette03]

Its always so funny that the dealer can't figure out the issue, but SMA can. Love the video!!!

[@nv1493]

Got love the number of software steps needed to send juice to the starter. The more advanced we get, the further back we go.

[@mre1984]

I teach auto mechanics and I have used your videos to teach with because you have a way to simplify difficult things. Thank you sir, keep ‘em coming.

[@scottallen8499]

I love these type of mechanical investigation diagnosis videos❤

[@steelwheels327]

Eric , you go beyond the normal scope of a everyday shop mechanic , amazing! I love all the tidbits of how you troubleshoot things!!

[@drbichat5229]

I am surprised dealer didn’t change the starter switch, the shifter and the transmission

[@sangriabiscus2856]

Great work and diagnosis.

[@travispeoples]

Great job as always!

[@soloner1415]

Good find. And a dealer couldn't do that 30sec into the diag I was 86% P.N.SAFTY SWITCH. Don't trust scan tools use your brain and test light. Thank you for making me a better tech

[@fishman5519]

Well, that's freaking amazing how fast you figured this out.

[@Glidedon]

I'm no mechanic, but Iv'e rescued a few motorists with dead cars in rest areas and parking lots with the suggestion to try and start the vehicle in neutral. Good work Eric.

[@steveharmon9000]

You always take repairs to the next level of competence. You're the best I've ever witnessed.

[@Al-Fiallos]

It's obvious that something is missing in the ASC certification system. These guys at dealerships pay through the nose for an ASC certification but cannot think a problem through Possibly it's because the dealer doesn't allow the time for their technicians to know the vehicles and be familiar with their shortcomings.

[@avenger1888]

The Chevy should be embarrassed that an independent mechanic can figure out what is wrong with the truck. It shows how the people at these dealership are not mechanics. Eric O you are indeed a certified mechanic and take the time to fix the real issue with the vehicles. On the plus side all the owner of this truck needed to do is show what was wrong with this truck is to show them this video. As alway Eric O you are definitely a true honest mechanic. 100% appreciate you and your experience along with knowledge.

[@0rnery]

The dealer is probably lucky to have anyone wrenching for them these days, let alone competent diagnosticians. Kids today don't want to work in the first place, and dealers don't want to, or can't afford to pay decent wages anyway. New vehicles are way overcomplicated and overpriced, despite being basically disposable. The good old, tried & true pickup is headed down the same road. You can blame CAFE standards for some of it, but the consumer's desire for more & more shiny bells & whistles is also to blame. Guess I'll just stick with my good old fashioned Panther era "grandpa-mobiles". 😁

[@brettperkins4643]

Tundra

[@halleffect1]

I'm not sure Eric has certs, not that they mean anything..

[@markh.6687]

"Certified Parts Swappers" more like. No diagnostic skills at all.

[@leelynch230]

Awesome step by step on this diagnosis. Love videos like this!!

[@garymoxley4300]

Love to watch your diagnostic mind working! Always learn something from ya! Thank ya sir!!!!!

[@garysgarage3669]

You are simply amazing. This is why I don't bring anything to the Dealer or to any of our shops around here. They never ever get it right. I end up spending a ton of money, waisting a ton of time and then fixing it my self (with your help).

[@codycopithorne6294]

I wonder what age group of mechanics does that dealer have working at it... and where are the senior mechanics on problems like this? You made that diagnosis appear so simple, a true artist Eric!

[@TheGidron]

Unfortunately senior mechanics have probably retired. This was such an easy diagnosis you can tell the dealership just tried to start it a couple of times and just wanted to get rid of the customer. As easy as it started you can clearly see nothing is wrong with the battery 🤦🏿‍♂️

[@scrappy7571]

Senior techs have mostly left the dealers for better paying less stressful jobs. Now it's just kids selling filters, brake pads and flushes. With labor rates at $200 per hour .

[@halleffect1]

lube tech diag

[@michael931]

They will probably recommend a transmission flush to fix the switch...

[@Papabearsmoto]

Another great Diag vid. Thank you sir for continuing to educate those of us interested. ✌🏻💪🏻🙏🏻 to you and the fam.

[@Cybersawz]

Great work as usual, Eric O! Chevy is really building some junk nowadays. A transmission mode switch blowing out on a 4 year old truck with only 34k on it, is inexcusable.

[@dustintunis9347]

It was probably faulty from the manufacturer or damaged when it was installed at the assembly plant. If this is a common problem then I agree with you, but QC can only thoroughly test a small percentage of the parts manufactured.

[@calvins1837]

The difference between a tech and a true mechanic. Keep up the good content.

[@killer2600]

Technicians are actually a higher level than mechanic. Technicians are technical where-as mechanics deal with mechanical.

[@calvins1837]

@killer2600 I know technicians that have little ability to troubleshoot without a diagnostic tool. Idc how much higher they are, if they can't apply it after something is diagnosed they are only a little better than the tool used. I'll take a guy like Eric over a straight tech any day.

[@privatedata665]

As a previous dealer tech and manager , the proof of the complaint , concern and correction is in this video . Now if the dealer will watch this video that would be great .

[@randy1ization]

whats going on at dealerships? can they not keep quality, competent techs? do they not get specific training on the vehicles? do they try to shy away from in warranty issues? it should be easy for dealership techs with all of the info they have access to..

[@privatedata665]

@@randy1ization nationwide shortage of technicians is one problem . Also depending on what brand you may work for , the tech often gets screwed on warranty labor flat rate .

[@randy1ization]

what if the tech refuses, and says, look, the manufacturer does not pay enough labor to do the job, .. it would seem dealership managers would fight for you guys, and tell the manufacturers that thier techs deserve to be comped fairly for thier efforts... have the manufacturers send some engineers to the dealership, and see if they can do the job properly in the alloted time.. or find out who EXACTLY it is that decides how long a job should take... Manufacturers should pay MORE for in warranty work, because the vehicle didnt hold up to what thier warranty claims it should... @@privatedata665

[@randy1ization]

it was the same in my profession as an HVAC tech... always reports of shortage of techs,, but everywhere u went, the pay was shit, or they try to work you to death with no appreciation,,, thats why I started my own biz, and never looked back,,, @@privatedata665

[@steveloux4709]

You characterize this as a simple fix, but it is your years of experience that allows you to filter out all of the extraneous information that would overwhelm a less experienced tech and instead focus your attention right in the area where it makes all the difference. Another great episode!

[@theradioweyr]

Love these videos... I'd love little follow ups on this on whether the GM dealer accepted the diagnosis and paid for the repair...

[@fsu3784]

Looks like the dealership could use this video as a learning opportunity 😂. We’ll call it Mr O day at the dealership 😂

[@learninghowtodothis8062]

The Chevy dealer needs to keep you on a "retainer"-- you are saving them money by helping to train their mechanics!

[@Fishingmaniac1]

Excellent diagnosis!

[@michaelogibowski8370]

Great explanation of the problem. I ran into that a couple of years ago. Customer thought I was nuts when I explained it to them, and suggested them going to the Dealer and or Transmission shop for the no start condition to be repaired.

[@JoseSilveira-newhandleforYT]

Great diagnostic, Eric! Much better and faster performance than the dealer - I would love to see them shove a battery into that transmission mode switch 🙂

[@gthomer1231]

excellent diagnoses, the chevy dealer needs to retrain their mechanics.

[@al2eken]

Eric, I'm no auto mechanic but I had very much the same problem on a minivan. As soon as you described it, I told my wife what it would be. As soon as you did the rocking/rolling drop into park and it started, then cycled back to the full stop shift and it didn't start, I was laughing out loud. Your working proving that by working through the wiring diagrams, then testing it with the light was all icing on the cake and great! Thanks so much for every one of your videos! I've been learning new things every time. Too bad I am past 70 and no longer in the workforce. But it sure helps me!

[@victorbellan8357]

Thanks for making the complex look simple !

[@robiecarmichael9958]

Eric, watching you diagnose this issue makes the diagnostic look so simple. And must agree logically it is a simple diagnoses. Also stunned by the fact that, considering it was towed no one thinks to try neutral! Did you give the customer a copy of the video to take to the Shabby dealer? Great job. Great video, thanks as always

[@jimandnena4]

You are more qualified to write software code than the people doing it now as they obviously do not understand the whole system. I had 40 years of programming experience and saw endless examples of the same lack of "system" knowledge. Great video!

[@tooltime4640]

Great video. What a great technician you are. Love the videos

[@lynneanneharris-jj7js]

Best trouble shooter i have ever seen and I have seen a lot of different issues, was a arbitrator for a large auto auction for years. South main is a great asset for his customers.

[@buffystclair9042]

This problem of diagnosing was around before OBD-1-2. Most dealerships have a guy who only does drivability testing, independent garages the mechanic does it all. I would need a couple hundred mechanics fingers and toes to count how many times a vehicle came for a no start that starts after being dropped by tow truck. A busy shop might ask the customer how much time he wants to pay or wait till it actually happens at the shop. Min 1 hr should be spent before this chat with the customer happens. Older OBD 1 was limited but todays OBD 2 , advanced software in the vehicle and advanced features in scanners have made that actual 1 hr reduced but if the tech doesn’t see a code , he’s done . 1 hr gets charged regardless. There’s also the conception that at a dealership they don’t get paid by warranty so they wait till the warranty is up then it’s customer pay. I know in my city there are a couple shops that only do electrical repairs, that seems to be where a busy shop sends these intermittents so they can concentrate on the “ gravy”

[@sharedknowledge6640]

Good video and sad state of affairs with the dealer being unable to diagnose this. The truck is likely past the 3 year full warranty but should still be under the 5 year powertrain warranty. The big question is if the switch will be covered. I’ve had dealers try to refuse claims like this because it’s not part of the “lubricated or rotating powertrain components.” A quick follow up would be awesome if your hear back from the customer?

[@renemata4350]

Excellent diagnosis thanks for sharing your knowledge 👍👍👍👍

[@L8terdays]

Great job Mr. O