Shane Was Humiliated By The TSA

[@emilyd.g.2501]

Completely unacceptable. I tweeted this at TSA because they need to see this and make changes. Thanks for being so willing to talk about this but am so sorry this happened.

[@allanalauren]

Thank you for doing that; I took your lead and did the same. This is ridiculous! They’re lucky Shane wasn’t hurt although unfortunately for some, it’s only the threat of lawsuits that would make them do the safe, right, and sensible thing. I hope they fix this so no one else has to be put through a situation like this.

[@luis6633]

Thank you Emily ! 🙏

[@CardioPulmonaryRNBSN]

As long as she likes her butt out for the thumbnail it’s all good…. Water under the bridge…..they make money off you guys feeling sorry for them all of the time.

[@lindawhelan8540]

Horrible. Maybe the agent was nice but please report what happened.

[@furosh118]

Wow…and also hard to believe no one in a wheelchair has been there before!

[@Cloudyconfusion]

I’m young and have a disability due to an accident. I’ll never forget my first time flying in a wheelchair... TSA insisted that I walk through the metal detector.... I was like, I... can’t walk...?? And they kept telling me to try, offering crutches or a cane before finally wheeling me through a side door. I have NO WORDS. I HATE traveling because of how inaccessible it is but want to say that I’m really grateful for your videos, you are spreading awareness and just in the last few years I’ve noticed so many people becoming more away of disabilities and needing to accommodate them and I know you guys are a huge reason for that. Thank you! I’m so sorry you had to go through this, I started getting nervous just hearing about the right turn space to take your photo. I’m not suprised about the awful fingerprint scan... it’s the same for banks, I lost my debit card (coincidentally the day before the flight I just mentioned) and to get another one I HAD to sign a keypad that was bolted in and on the employees side of the counter... instead of being able to complete the process with my ID and in the drive through lane like they said I could over the phone, a bank employee had to WHEEL OUT A ROLLING OFFICE CHAIR to my car while my mom pushed me up the Ada ramp and into the building (again needing their help with the door) only to get to a standing height non-movable signature keypad that was absolutely required for me to get access to my own account... my mom had to help hoist me. It was mortifying. I actually forgot about this entirely until watching this video. There are so many things like this that are just normal to me and I forget how wrong it is. I try to explain to my friends my anxiety and how things aren’t ADA accessible but they will insist they are, even if I do call ahead to a place to confirm somethings accessible, half the time we get there and it’s actually not (like the 24” clearance for that photo space they had you in). Hannah should NOT have had to lift you, again, thank you for sharing. It’s helps more than you know❤️

[@aponiaa]

As humiliating as an experience as this was, I think the fact that you can share it with the world is so helpful! Years ago, when having trouble with these processes, there really wasn't anything anyone could do but complain to a couple of people about it. Now you can put it on the internet for millions to see. It HAS to help raise the awareness for the NEED for accessibility. So while I am sorry that it was dehumanizing, I appreciate you guys so much for sharing these personal hardships.

[@melissapalmer1839]

I just had to comment on this one. As a social worker, this is just so upsetting on so many levels. Your videos have really opened my eyes when I am out and about running errands or in the community. I notice all the time how MOST places are not at all accessible. I sincerely thank you because I never really thought about it before watching your videos. Kudos to all of the awareness you bring to people. I am sure the staff at that TSA office shared with their superiors what an awful experience it was for you. Crazy that my iphone can recognize my face from pretty much any angle, but they need to go through all that nonsense just to allow someone on a plane. Crazy! And, so excited about the bra. :)

[@maryrentscher2316]

I find myself checking the accessibility of places I go to since I’ve been watching their videos too!

[@chayarubin7991]

such a good point about tech now, scan your face, but no zero access for wheelchairs. among a million other things. tryin to push a digital wallet and all this insanity when THIS is what REALITY IS and what we need to work on. but dont get me strted how we let tech destroy our lives

[@elzi8391]

i have trauma from TSA experiences. my worst one was being separated from my mom (which wasn't supposed to happen, i was 11 or 12) after having 'bomb residue' found on my hands and wheelchair (it was hand sanitizer) and i got put in this tiny room with no A/C so someone could test me again. i was crying and this agent was not being helpful at all. eventually someone else heard me crying and came in, and went 'this is a child. where is their mom?' and got her for me. eventually things were cleared but we almost missed our flight because of it. even with pre-check, i get anxiety attacks leading up to tsa now. i'm so sorry you guys had an awkward experience. i'm glad people were understanding though!

[@sanniwartinen3595]

Thats AWFUL!!! Im sorry you experienced this!😢

[@deborahh2556]

Just ridiculous. This is exactly why people hate TSA. These examples happen too often.

[@leogonzales4634]

What if you or your mom was a terrorist?

[@gloriafeather5607]

Surely there is a legal entity that could address this. You deserve an apology and also to stop this deplorable behaviour (by a entity who is supposed to be for our protection) from happening to someone else. This apology may help with your anxiety re TSA.

[@alexmiller8177]

Wow sorry! Awful. All my experiences esp over seas is the laxyliness of TSA. I'll go to the handicapped line (although oddly an agent provided by the airport will push me instead of my wife). They scan the airport dudes stuff and my wife then they look at me and ask if I have a connection and let me go.

[@taysresilient]

shane i can tell you as a fellow hyperhidrosis sufferer they have to get out the paper towels for me too dude😅 but what a mess!! i’m really sorry this is the reality of so many things that abled bodied people don’t even have to think about. your sense of humor even with horribly frustrating experiences like this is amazing, keep that!!

[@WheelArtist]

The TSA and airplanes need to be wwaaaaay more accessible! There is no way I could do this without some sort of meltdown or tears! Props to you both and to the people there! Hannah I can't imagine your head space in that balancing act!!!

[@mkneely4539]

Wow….we have been putting off taking our 25 yr old son with spastic diplegia cerebral palsy in to get TSA PRE….just because of the hassle factor, but compared with what you both endured…..we should prevail. I’m mortified by what you experienced-- & can’t help but feel that you all really should file a lawsuit, not to accuse the employees who tried their best to help you but rather to FIX a Government system that clearly is not ADA compliant!! God bless you both for your perseverance & humor as you try to make the world for the disabled a bit more user friendly & accommodating. ❤️ PS Love the bra….I need to get one!

[@reneequalls5878]

This is horrifying to listen to. This is the stuff you never think about other people having to go through. It’s absolutely inexcusable that a government agency isn’t accessible. I’m so sorry you guys had to deal with this. I hope those agents are submitting this to someone. Gosh idk what should even be done but that needs to be fixed immediately.

[@tinydancer7426]

OMG! Somebody needs to file a suit against the TSA for noncompliance with ADA regulations regarding accessibility in a Federal agency office.

[@davejsullivan]

Having a 15year old in a wheelchair, I understand some of the crazy situations that people have to deal with. It's amazing how so little seems to be thought about concerning accessibility until someone shows up that needs special help. How else will people learn unless we show up with our issues? Great work persisting through really tough situations.

[@LS-qw3ez]

You guys are such great advocates. In a small way, you’ve made me enact change. If I see something blocking a path (large branch, shopping cart, whatever) I’ll move it in hopes that a person with limited mobility won’t have trouble passing. I never thought about things like that before. I know you, and all of us, raise awareness on a larger scale, too.

[@bobbydarker1959]

Thaaaank youuuu!!! Truly! My mom uses an electric wheelchair and can not get around people putting their stuff on public sidewalks 😭

[@trenae77]

LoL I ended up on the news a few years back because I stopped my car to get out and move the Bird scooters some idiots left across the sidewalk because a lady in an electric wheelchair could not access. Thankfully the cars behind me waiting to get on the street never got mad. The positives? The woman did not have to take a huge detour just to get to where she was going (and it was over 90 F outside), and her story helped get regulations on how the scooters were used in town.

[@RaptorAdventures]

TSA has a superiority complex. My wife has to use a wheelchair and had been humiliated several times it really feels like they are signaling out disabled people. We now still have TSA pre check and its still in issue 😢 sorry this happened to you guys too ❤️

[@jsmith5183]

I just wanted to ThAnK yOu for *ALL* you do, going above and beyond while sharing with us. I am so sorry you had to deal with and were put through this situation. Even so, you sure as hell can put a smile on my face and make my chemo days, like today, a little more tolerable. I cannot express the amount of thanks, positive vibes, and much love being sent your way!! Don’t know if you’ll ever see this but wanted to share! 💕

[@aristoteles9895]

Hi, I may not know you but I wish you all the best! You will do this and beat cancer´s ass! Greetings from Germany!

[@luxste]

Best wishes to you, especially on your chemo days. Hang in there. 💜

[@SusannahPerri]

Just letting you know my thoughts and heart are with you.

[@Ali-dd4hm]

Thank you both for this video. I am also in a wheelchair and was once berated by a borough official because when asked about my height I said „I don't know exactly, I can't fully extend my legs and that's why I have an approximate height in my ID". (During the entire conversation, I sat in front of her in my wheelchair accompanied by a personal assistant). Still, I had to remind her several times that I can't stand up, or put myself on a scale. Fun fact: I was actually there to have my certificate of good conduct issued, since I had started volunteering. No questions about that at all… Thanks for your effort.❤

[@vickihartshorn7118]

Wow! TSA needs to make some changes for this process. An organization like this needs to come into the real world and make all offices fit the Disabilities Act criteria.

[@31michelle64]

They should already!

[@katherinew1538]

I did my TSA precheck at Staples and the camera wasn’t fixed! The guy used a tablet to take the picture. Absolutely insane that that isn’t the case everywhere!

[@catloverKD]

I have a friend with severe CP who has had to get fingerprints multiple times due to the field she works in. It's this same thing every time. They told her it was illegal to say she was missing fingers, and eventually got an approval to do ink and paper instead. I think that should be an option for everyone. My hands were so dry when I needed them, that it took FOREVER and they finally had to settle for just thumb prints. I can't believe they didn't have another more accessible office, or alternatives to ANY of it!

[@ericirion8523]

As a fellow person with a disability, and having traveled once since being in a wheelchair; I can relate to some of your experience. I would love to work with you and Hannah to start a movement to improve the ADA if you are willing to do that.

[@julesc1989]

Boost this up with likes so they can see it y'all :)

[@ericirion8523]

@@julesc1989 thank you

[@libbywiskowski9618]

I would also like to help ensure that ACCURATE healthcare and educational literacy was the norm. Clearly it's not and we never learn. The federal government needs to step up and effectively enforce protection for ALL marginalized groups. I'm a disabled hospice healthcare worker. I have hEDS & bc I'm poor it took me 31 yrs to even get an accurate diagnosis. It's because I have accurate healthcare literacy but I'm so poor that I can't bring lawsuits against anyone and unfortunately in this reality significant lawsuits is only how things change but those processes also INACCESSIBLE to people who can't afford to do it and have significant disability. We're just completely excluded and that's wrong. Poverty and lack of true accessibility is a policy choice. Thx for always speaking up. It's so important esp to a zebra like myself. ❤️‍🩹🦓

[@angelsweetbear]

I am in. I am tired of being treated like a thing that doesn't need to exist. I feel like they want to keep me locked up and not have a life.

[@margaret3764]

And what happens if the disabled person is injured in all this? It is really scary what could happen.

[@Cloudyconfusion]

This story is exactly why Shane’s non proffit is called laughing at my nightmare... what a nightmare, idk how you can laugh about this already. I’m perpetually in a state of “too soon” whenever I have mortifying ADA experiences like this. Thanks for showing a more positive mindset than I would have

[@ednanelson1897]

I can't believe you had to go through all that. My TSA pre-check was quick and easy. With all the ADA laws, why aren't these offices updated? I'm glad you are speaking out about this to make people aware.

[@kathrynhall7021]

I had a TSA agent tell me to "hurry up!!!" once, which caused me great embarrassment. My disability is much less than Shane's...but I was humiliated. I asked for the manager and was told I simply had to keep moving. There HAS to be a better way.

[@josiedickson6959]

How horrible for you ...hope you set a letter of complaint

[@christinelamb1167]

People can be so stunningly cruel! 😢I have "invisible" disabilities which make everyday living extremely difficult, and it is very humiliating to be treated so callously. People don't realize that everyone has different abilities, and not everyone can live up to the so-called "normal" standard.

[@mirandasummerset]

watching you guys, Sabia and Loren, Cole & Charisma, & Molly Burke has totally altered my perception on disabilities & accessibility So grateful for that & I hope the world can one day welcome you guys in instead of making things harder

[@ZairaBandy]

yep, if your are able body people, you don't have to think about this things at all but there are millions of humans that have disabilities all over the world and they have to survive this ableism world.

[@sarahstorr]

You have nothing to feel embarrassed about. They do!

[@4randosutube]

Agree with you 100%. And Hannah needs to check in to the Reality Inn. The last entity I would expect to be accessible, flexible and accommodating would be a government entity. Hypocrisy hassle in gov runs deeper than whale dooty. Local, state and federal. Conform to our standard or be damned. No exceptions! And shut up about it or you will go on a watch list. A free people do not have the restrictions and requirements on travel that we do. The Patriot Act is one of the worst pieces of legislation ever to become law in our country. The southern border is wide open yet American citizens are molested, embarrassed, violated and persecuted by the millions every day. And we condone it with our silence and compliance. Rant concluded.

[@doggybag5116]

It's all click baits with these two . They have a $ 2 million dollar mansion they can live and sit sleep and have fun time why don't they just call it a day with thier BS.

[@AnnemieM]

@@4randosutube I agree totally. Thanks for that rant. We Canadian get so hassled when we go to the States, that many Canadians don't even want to go there anymore. We get treated oft times as if we were bad Criminals, they had me in tears, it is frightening and awful.

[@itsadogslife65]

​@@doggybag5116 And yet here you are. You do realize that ANY comments made boosts the algorithm which in turn generates more views and likes, right?

[@tonybrian2271]

@Chip Skip we definitely do ;)

[@lorifoster6777]

The accessibility issues for government offices are crazy. We had our office remodeled and a percentage of the model had to include updated accessibility items so they redid the handicapped parking spaces to include the yellow bumps and a ramp, they put safety bars around the drinking fountain and lowered a section. Of the reception desk. They didn’t put in the door buttons so the doors would automatically open! So you could park but you couldn’t get into the building. You had to get through two manual doors to get inside to the reception desk and drinking fountain! Lame, for sure.

[@janicehampton5651]

I am so sorry you had to endure this. This is unacceptable. As an elderly person I see and have had to go through unacceptable situations. We as a Country need to do much better for all our disabled. Thank you both for always sharing your stories.

[@rebeccastratton4114]

You two just keep persevering! I want you to know that you are making a big difference just by bringing these things forward for all of us to be aware of. I think you also kept things lighter for the people working at the TSA. your attitude put them at ease and just made people think out of the box.

[@nicolemh]

My gosh this is just unacceptable! Especially since people with all types of disabilities really benefit from pre check. I hope your experience helps them make their office more assessable.

[@LaurieTafoya]

This is JUST unbelievable. Unacceptable!!! TSA, are you listening?!

[@denize7139]

Not unbelievable at all if you have a disability and need to get on a plane. My disability is so minimal, yet it’s always a big deal going through tsa. Deplorable

[@abigaileldritch]

Hopefully the kind TSA agent takes this situation with them and try and get some change when it comes to this. Insane

[@dalehoward5416]

With it being a government agency - good luck with that 🤞🏼😒 Bless you both. 💖

[@CharGC123]

TSA is another useless gov. control agency, they prevent nothing... besides bottles of shampoo over 3 oz, ridiculous! People have gotten onto plane carrying 3-D printed weapons and other dangerous stuff, total fiasco.

[@AlexandriaMN24]

We have tablets at my location which is also in Minnesota. All locations should switch to the tablets. This could have likely been a much easier process for them,

[@harbinger-of-havoc]

I think this is my favorite video of yours that I've seen so far. You're describing such a truly terrible experience and drawing attention to something important that needs to change, but had me laughing with you the whole time. I've had a lot of shitty things happen in my lifetime and I've always tried to find the humor in them, but I hate when other people can't laugh with me and just feel bad for me. I just love the balance you struck in this video between a serious topic and humor/humility. It's the only way to get through the pains of life, we gotta laugh it off together. So thank you for this one :)

[@VicandWes]

When I went in for TSA pre-check I had a similar issue. They didn’t want my service dog coming in with me. Once I explained that he helps me walk they let me in. Doing the fingerprinting was horrible. My hands tend to always have a little bit of a shake to them so they kept moving. My worst experience with TSA was when I was about 8 years old, I was in my wheelchair and had my braces on. The TSA agent told me and my mom “she has to take her shoes off” my mom said “actually she doesn’t because of her leg braces plus she’s going to get a pat down”. They made me take my shoes off anyway. After we went through one of the TSA agents saw my mom putting my braces and shoes back on and the agent apologized and said she wasn’t aware that’s what my mom meant by braces. 🤦‍♀️.

[@lisaheck3135]

One time the tsa insisted my uncle take his shoes off his prosthetics, so he just took off his legs. They weren't expecting that.

[@shelliea4621]

It's important to make videos like this. I'm so glad that you do. I imagine some people may feel too embarrassed to share experiences like this.

[@savillesaville5448]

I'm so sorry for your experience. My friend had a horrible experience with having to get off the plane through the way the trash goes out and she almost fell and her mom got hurt trying to prevent the fall and scrapped skin off her arms. I'm so glad you guys advocate for better accessibility. I don't think my friend ever flew again.

[@wendeemoore2013]

Just infuriating! 😢 Just breaks my ❤. Just makes No sense! I am so sorry this happened to you both and I am so happy you've illuminated this. I am blown away, this is so unjust! Needs to be fixed ASAP! Those with disabilities need TSA for valid reasons. Thank you for sharing this Shane, I think you and your voice Needs to be amplified! You know if you were to "introduce " a petition to effect such change, you have "US"; to sign and support! Love ❤you both bunches!

[@wendeemoore2013]

🎉I mean, I'm not trying to throw work into your lap, ...giggles! Did not mean to imply that. 😂. Haha. I sure support the whole issue though. 🎉

[@kekoab2213]

You two are amazing to still laugh about it, your experience will help others, and for that you are heroes

[@terrychancellor4593]

OMG!! I thought ALL federal offices were required to be accessible according to ADA regulation!!! When I worked in interior design in the early 1990s redesigning state and commercial offices, I had to be sure that all of them met ADA requirements. I even had agencies mad that I couldn't "fudge" things so they could tighten up and get more into a space. I told them that for their safety, they also need to be accessible because I redesigned one office that was so messed up, clutter everywhere, extension cords in aisle ways, and an aisle so narrow that when a gentleman in the office had a heart attack, the recue squad couldn't get a gurney to him!!! They had to carry him out through all of that to the main hallway!!!! Those regulations are there for EVERYONE. Until someone is injured and suddenly needing a ramp, accessible door knob, or room for their casted leg, many give no thought to the importance of accessible features. We must do better.

[@jens2old2care]

It blows my mind that they (the TSA) haven't encountered this situation multiple times! But I know I'm being naive here; this is the reality for lots of people who don't happen to fit the "norm." I hope your activism inspires change because people deserve access to these services! Thank you for bringing light to these issues!

[@the5s697]

You guys have really opened my eyes to what some possible problems people with disabilities might encounter. It’s just things that I have never even thought about. I am so sorry though for the obviously bad decisions that some have made being rude. I would never go and pray over someone like that or say some of things you guys have heard it’s just so unbelievably rude! People can be so crazy but don’t let them get you down. You two are such a beautiful couple and I am thankful for your entertaining videos especially on days where I need a pick me up!

[@susanlevine779]

That was really eye opening. I got TSA precheck via that process and it certainly makes flying more convenient. Being that I am not disabled, it never even dawned on me how a wheelchair user would navigate that. I'm so sorry you had to go through such a bad experience. If anything, they should make it easier and accessible for disabled people as they would benefit so much from TSA precheck to help speed through the security lines. Thank you for spreading awareness.

[@rectorchristina79]

I'm so sorry you had to go through this! They need to come up w/ an eye scanner for someone who can't do fingerprints because what would they do for amputees. Is there some kind of permission form or something that gives Hannah the permission to sign your name when needed if you cant! Have they ever heard of portable cameras. I'm so shocked about this!

[@purplebeader1]

You couldn’t be the only disabled person to have this done. So sorry this happened to you. ❤❤

[@JessicaJewett9828]

This same scenario happened to me at the DMV in Missouri. I actually got a hand injury trying to straighten my fingers for the fingerprint machine.

[@carolynschweitzer7901]

The TSA needs to get their act together. You could have been seriously hurt.

[@OrthodoxInquirer]

I'm glad you all have a good sense of humor and aren't bitter about it. I'm so sorry that happened to you! 😭 We love you guys! Maybe they will change their accessibility standards just because of this and you'll have saved someone else who couldn't laugh about it! ♥️

[@zdiegi5493]

Shane: "Is there nothing else we can do?" TSA employe: "We could say that you have no hands..." This nearly killed me😂

[@Shaelyn]

I am so glad that you are brave enough to share your story!! Things like this need to be brought to light because there truly isn't enough accessibility during the TSA process at airports, and now knowing this about applying for Pre Check, I certainly will not even bother applying if there isn't accommodations for disabled limbs. I'm so, so sorry you had to go through this.

[@theNimboo]

I'm so sorry you had to go through that, Shane. It really is disgusting how our government wastes its money and doesn't help our citizens.

[@moniquesmeadow]

I am so sorry this happened to you. It was completely unacceptable. But thank you for being willing to share this, to hopefully change things for others. Love you guys.

[@breannaalger9585]

I got a freaking pat down at the age of FIVE for making the metal detector go off with my wheelchair that I needed to take with me to a spina bifida convention.

[@christinelamb1167]

Wow! 😒

[@amandaklaus1677]

Thank you so much for you fantastic videos! They're entertaining, informative, and thought provoking! I'm so sorry to hear that you had to go through this! My hubby and I are also an interabled couple. We both have MS - he's paralyzed and in a wheelchair, and I need a cane or rollator to get around from time to time. We've both had terrible experiences traveling or at the hands of government workers - from his wheelchair being damaged by an airline (who took no responsibility for it) to me ending up falling (in a dress) in front of onlookers who had gathered around to watch while security tried to make me walk without my cane through a metal detector. The complete incompetence and lack of compassion in this world is astounding sometimes. I wish you both the very best!!

[@kaylastephen16]

aw man this story sounds so horrific. by the time I got to the photo part I would have been in tears from frustration. on a positive note, I love your hair in this video Shane!

[@alisonsteib6535]

This happened to us recently. The small room, position of fingerprint machine and signing pad and could barely move them. We held my son’s (C5/C6 Quad) hands down on fingerprint machine just like y’all did. We were able to get one hand. They had to make a notation as to his condition. The only positive was the photo area was more accessible. As you said, the TSA agents were very nice and tried their best to finish the process. Our applications were approved in a few days. My son’s took over a month. They have got to do better than this. Thanks to you both for bringing attention to the struggles we go through.

[@angelsweetbear]

The government wants handicap people to stay home and not have a life. I am disabled I have so many stories. I love how you are handling it because when I think of the things I gone through or things that have been said to me my government people I get pissed off. Thanks for sharing your story it definitely helps that I am not alone

[@kelly1827]

I think you are 100% spot on -- the government thinks you should never leave your home, you should be grateful for the pittance you receive on disability and not have the audacity to want to be able to live independently and in a safe place. Except when they periodically send you "invitations" to try to work 🙄. I've worked since I was 14 yrs old (12 if you count babysitting), and have paid into the system the whole time. Yet, you are treated as if you are trying to get something you don't need or deserve.

[@conniehodge3759]

My sides hurt from laughing, 😂. I love you two. Congratulations. You will be wonderful parents. All the love and laughter. That will be one lucky child. Praying for you both as you go on this beautiful journey.

[@jennifersoto6457]

I would never have thought of that as an able person. I am so sorry that you have to face these challenges what able people take for granted. We need to have our world be accessible for everyone.

[@dbdcrafts6542]

Wow, that's unimaginable. I'm so sorry you had to go through that. Thank you for sharing your story.

[@stephaniekoenig5210]

I’m speechless. I had no idea the challenges you have in situations like this. Appalling to say the least. Thanks for sharing ❤

[@crazyboutknitting]

I am sorry this has to happen over & over again. I am really thankful you are showing how these changes are needed.

[@ashleychamp1544]

Whoa 😮😳😔😶😑📝📑 What in the actual hell...??!!?? I'm not disabled but that makes me so angry that you had to go through that!! That's awful! I seriously can't believe that happened! Hopefully the people who work there will be able to get the necessary changes made to make things more accessible!! Love y'all 😁♥️😍

[@lesliemddunham7430]

Thank you for sharing this experience, albeit a very challenging one. It's 2022 for goodness sake, there is no explanation for why we don't have handicap-accessible options everywhere. I'm so sorry you had to endure feeling humiliated and experiencing legitimate discomfort. Thank heavens for Hannah!💛🙏🏻💛

[@taralovell5055]

I’m so sorry that happened to you! This world needs to be more accessible for us disabled folks.

[@raelynadam2493]

That sounds so insanely frustrating! I'm so sorry you went through that, thanks for sharing the story.

[@angeliquebelluomini7797]

Hopefully the agents supervisor will see the CCTV of this and make changes immediately. Thank you for being an advocate 👍

[@susansmith1286]

You guys are awesome, hope your video goes viral and helps places like the airlines make changes. Some serious common sense needed by these people.

[@SusannahPerri]

Oh no, I can’t believe when they installed their equipment they didn’t make certain they were fully adjustable to accommodate everyone, regardless of their needs!! Shane, I am so sorry you had to endure that!! 😕❤️

[@stacyfabiszewski4633]

I am 100% for disability accessibility, and this tops the cake! I am so sorry Shane that you had to go through this, I hate when you have access issues. Places ALL around the world should be accessable to people who are disabled. I have problems also, it's not a kind, easy, access world for people who have a disability. The whole experience would be embarrassing for me too, don't feel bad, after that experience I would be very mad, hurt , and I would just want to lay down and rest. Shane, my heart ❤️ goes out to you. Places need to be more accessable and have acommadations for people who have a disability! I am so happy that the process of this is over, I hope you can travel ( check in) faster now. I love you both so much and I hate to see how much trouble it is for you to get around, when you are doing good for people. Bless your heart ❤️

[@sandeepettit696]

I would be writing the agency. They need to be aware and redo their offices for accommodating. So sorry that happened. I have a daughter with disabilities and sometimes I just don't get that they don't get it 😳😔

[@Jess-3]

This whole process has to be inclusive, the whole point in having this is to help people. It’s literally for so many reasons, I’m so sorry you went through this. TSA needs to sort this out like right now

[@sanniwartinen3595]

Im old enough to remember pre 9-11 when TSA wasnt so invasive. Im sorry for the experience you had Shane! I remember your previous stories about your nightmare trying to book a flight for your vacation with Hannah's mom awhile back. What a hassle!! 😡😡😡

[@LuanaOnMaui]

TSA started in November 2001. There was only regular airport security prior to 9/11.

[@lydiastormberg1075]

Damn I feel horrible. My family was traveling home from Florida to The Midwest. I was with my mom because I’m disabled and she had to explain everything that was going to happen to me. I took shoe off took. My mom went first I watch still unclear on what to do. I do it and just because I didn’t spread my legs further apart something was between my legs. I get through the security ask to step to the side. I’m having panic attack tears streaming down my face. They told me they need to search me for drugs and bomb. Let tell your I was 15 years freaking out. They took me back did search. My mom fought them. There instruction weren’t clear. I have TSA anxiety and trauma due to it. TSA needs new system

[@kristi7858]

OMG😮😮!! I’ve never heard anything so humiliating for you Shane. I’m sorry you went through all of this process. This makes me angry. You are a real trooper. Love you guys.

[@tammiklusewitz7141]

I recently completed my process at the local Staples store. It was pretty easy to maneuver-able but the fingerprint machine was a PITA for me too. I have psoriatic arthritis. My hands are clear now but my finger tips are scarred so the machine didn't like them. There should be a better way.

[@natalieread789]

You can just tell them your hands grew back 😂 but for real I’m sorry you had to go through that! You do so much to spark change and I hope this is an eye opener for their office to become more accessible!

[@rebeccapenders5050]

Thank you for sharing! I use an electric chair too and have paralysis and spasticity in my hands, so I would be in a similar situation to Shane. I have actually ran into the fingerprint problem in a government building, and just trying to flatten my hand brought me to tears. It was humiliating. Now I can be prepared for the TSA thing and pre-empt the BS. Certain doctor's offices also have the handprint thing, which I found ironic in an MS clinic (I ended up switching). I'm so sorry you had to deal with that. Hannah's bra advertisement had me cracking up though 🙃💕

[@karisparis91]

Been watching you two for quite a long time now I would say a couple of years. I think you're both absolutely brilliant 😍 I watch all your videos, it's like an instant click I'm a Healthcare Assistant for adults with physical disabilities so that just makes me love this channel even more. P.s I LOVED the new podcast this week!

[@kathyjones1078]

You guys are so uplifting. Thanks for sharing this experience.

[@thestarlightforge6568]

I saw “Shane was humiliated by the TSA” and never have I clicked so fast. TSA has humiliated me in my wheelchair literally more times than I can even remember. Wanted to stop by and say I feel for you, man.

[@thefiregypsy]

Flying in a wheelchair is such a nightmare. I've never been so humiliated, dehumanized, and had my autonomy disregarded worse than my most recent air travel experience. Made me never want to fly again.

[@carolyngordon2225]

Thank you for sharing this experience with us. This knowledge can become beneficial to and for ALL of us. For TSA to improve their application process as well as the enforcement of their policies as flyers work through the process, but also for the rest of us to have and show patience for all with extenuating circumstances that require more time to get through the process. The better informed we all can become about these issues, the better it can become for ALL to be able to function and improve the process for everyone. Thank you for sharing and opening our eyes to what all we need to see. Thank you!

[@katieweeman5007]

I truly hope someone higher up in TSA administration sees this… I literally can’t believe how horrid this story is!! So sorry you had to go through that. I seriously can’t fathom how NOBODY at TSA who set up this facility thought about wheelchair users… or heck, even people with different shaped hands or shorter heights… there are so many categories of disabilities that this system wouldn’t accommodate… seriously unacceptable

[@ZairaBandy]

nobody with dissabilityies work at TSA I guess, So they dont have to think about it, is not their reality. We disable people have to do the advocacy by ourselves.

[@angelabroom2861]

And you're still laughing..... 😀😀Which is great! Your videos are great! With so much crap going on in the world..... You two are like a ray of sunshine 🌞 to brighten up our days.... And I know it can't be easy for you every day..😕.. But you still make us smile 😀 and make us realise the importance of being grateful for what we have.... Even on a "rainy" day🌧️. Keep smiling both. Look after each other. Love you. XX

[@carabailey6849]

That's terrible! So glad you can now laugh about it. I hope you submit this as feedback to the TSA. This is so important!

[@caroldavis5877]

Nov 30 I came across a video with Shane in it. It is a video by Top Discovery titled 10 Circus Freaks That Actually Existed. It is mixed in with Barnum Bailey acts from years ago. I don't know if you are aware of this, so I thought I would let you know just in case you didnt.

[@maggiemacha5552]

Uneffingbelievable! I vote for you two getting a year of free travel to any and all destinations of your choice! Honestly WTF! This was the most unacceptable scenario ever! Sending you both gobs of love! And the Bra scenario is exquisite! I love everything about that!

[@huntervoket7166]

Shane I'm so sorry to hear that this happened to you and that you had to go threw all that you went threw with this. You would think that because of the ADA that the TSA would have the the things in place to accommodate someone like yourself. I am no fan of the TSA and have my issues with the ADA but there still should have been procedures and accommodations in place to help you. You know what would be really awesome- if you are able to raise a good amount of money threw the charity that you guys have maybe you could partner with business and companies all around the country to help make them more accessible to people with disabilities (like yourself). That way individual people (In this case two awesome people like yourself's) are stepping up and doing something that obviously doesn't seem to be a real priority to a federal agency (TSA) otherwise you would not have had this experience. Anyway just an idea. Hope you and Hannah enjoy the rest of your weekend.

[@chapstickaddict435]

I remember going through tsa, I was yelled at because I had my belt on. I was teenager and I have a disability where sometimes I become overwhelmed with to much stimulation. So I always get nervous in tsa ever since.

[@michellezenow3744]

Don't feel bad. I am a nurse and was thinking of moving from Indiana where I currently live, to Florida where our children and grandchildren live. In order for me to work there, I had to get fingerprinted to apply for my Florida nursing license. I spent over 1 hour actively trying to get fingerprinted on the fingerprint device. I finally told them to foget it. But they kept encouraging me to try again and again. Another person came over because I insisted that it was the machine and not me. And that person immediately had all their fingerprints taken. And immediately after that mine still wouldn't go through. Finally gave up. Thinking it wasn't meant to be. ( we tried cleaning the machine, cleaning my fingers, adding sticky substance to my fingers, alcohol, over and over repeatedly. What an experience. You two have been through so much more than this though. Thank you for sharing your lives with us.

[@kristinaarp9144]

Ordered the bra yesterday! ❤ can’t wait to get it!!

[@leeannehauser6720]

I'm so sorry that happened to you. It baffles the mind that in the time we live in , and especially in a functioning government entity, accessibility is not just limited but basically nonexistent. Thank you both for all you do to move the bar forward. Your voice is essential.

[@christinebeider2514]

Omg this is crazy. I hope when this happened and since you said they were mortified by this, maybe just maybe they will talk to someone about this and things will change. No one should have to go through this ever!!!

[@brendad940]

I am so sorry you had to deal with that Shane and Hannah but thank you for sharing. I am glad you weren't physically hurt Shane. Sending love from Wilsonville Oregon

[@MarkK395]

Please god, hope someone at the TSA or DHS sees this video and does something!!

[@daisyspeedy1]

That device is so sensitive too! I had to use that for my work fingerprinting. Not easy esp with limited movement or mobility . They have to do better!

[@crochetessentialsbylisa]

I worked for the county sheriff's office and my job was fingerprinting the public. For licensing, employment and other reasons. Yup the office was not accessible, here is the hmmm part, I am disabled. At that time I was still able to walk and stand but not for any length of time. Oh my the stories I could tell about folks coming to be printed. Folks just like Shane. The office was going to be remodeled and I did get to put in my 2 cents. Then I had to quit because of a bully and never got to see it done. But your story is very familiar and I had to say a couple of times, no hands because just not possible to print them, and we could move the plate more and could do 1 finger at a time, but just not possible to get good enough prints. We would spend up to a hour trying, just couldn't get them to pass. Had several young men with very wet hands, hand sanitizer is what you use to dry them enough to print. So sorry that you had to go thru that, it is embarrassing. Just to make this a little funny, (not funny at all) but I live outside Washington DC, you know your favorite city with GREAT ACESS for diabled people. UGH!! I am now using a wheelchair most of the time and hmmm. DC sidewalks nearly killed me last weekend, well actually my son almost flipped me out of the chair. I did get a little hurt. I'm 59 yrs. old and I THANK YOU for sharing. In todays world that's BRAVERY!!!

[@BadHairdayKimmie]

The last time my then 94 year old grandmother flew, she was told to stand up from her wheelchair and walk through the TSA scanner unaided. While she was able to walk, she HAD to be assisted since she normally used a walker. She used the wheelchair for when going farther than the length of the house. Even with the walker she was a fall risk, but the TSA agent was insistent that she stand up and go through their scanner. The TSA had her ID that showed she was 94 years old. She had visible Parkinsons tremors and dementia, so following orders was difficult for her. She wasn't able to get out of a chair herself. She needed someone lifting her to a mostly upright posture and when she was balanced is when we would normally place her walker directly in front of her to grab. The walker was already checked in because she had a wheelchair to use from the car to the plane. But even if she had the walker, TSA said she had to go through the scanner without it. My sister, a physical therapist whose specialty is in geriatrics, somehow managed to use small enough words to explain to the TSA agent that what they were asking grandma to do was literally impossible for her. Thankfully grandma's dementia was advanced enough that she couldn't remember the humiliation, but we do.

[@myfrugalmommylife]

I’m so sorry about this experience! I’m sure given the size of your channel TSA will quickly see this but one way to ensure they do is to Tweet the link to the video and @ TSA. Agencies and companies are pretty responsive on Twitter. I’ve seen airlines in particular take quick action after having customers describe their experience and @ the airline. Wishing you more accessible flying days ahead!

[@itsadogslife65]

Shane, your narrative of explaining the situation was absolutely hilarious. I was mentally right there with the two of you as the story unfolded. 🤣 I'm definitely thinking that I really need to purchase your book(s?) now if they're anywhere near as funny as your verbal storytelling is. But seriously, YES! the world definitely needs to be more disabled-friendly. I run into these kinds of issues constantly in my line of work. People don't realize how inaccessible the world as a whole is until you either really pay close attention to every surrounding you are in and look at if from a disabled person perspective or are actually thrown in that predicament yourself. I can't even imagine a government office being that inaccessible. Clearly some people were not thinking during the design of the setup.

[@juliedowning7782]

What a dreadful experience for you to go through! I must say I admire your strength in the face of such times…..and am always amazed that you can laugh about it with us all 🥰🥰

[@juliedowning7782]

@@blueyzblue6391 why are you here then if that’s how you feel….go troll someone else

[@ashleighsparkle8810]

They love the content it creates. Clicks equals money.

[@jkingston5498]

@@blueyzblue6391 nobody cares what you think!

[@samanthacole4395]

@@blueyzblue6391 yes it is how you feel first of all and second of all you are trolling.

[@juliedowning7782]

@@blueyzblue6391 full,of your own self importance….Haha! Tata

[@PickledMags]

That’s awful! Im so sorry you went through that experience. Im am an ambulatory wheelchair user who can’t push myself and I understand the feeling you’re describing of knowing it’s not your fault but still feeling humiliated. There’s been plenty of times that places aren’t accessible and my partner who pushes me has to leave me outside and go in and my heart breaks every time I get left on the sidewalk by myself and miss out on stuff. Or we google it beforehand and realize there’s stairs and my partner has to make plans to go without me. And that’s just shops and experiences and such! I can’t believe that a government service wouldn’t be held to a higher standard of accessibility. (I can believe it - but I don’t want to!)

[@AriVenez]

Shame on them! This makes me so angry,I’m so sorry you had to go through that Shane

[@janp7943]

What a nightmare!!! I so understand how humiliated you felt! I sure hope they get that fixed. And around the country. Anything we can do to help that process? I am half of an interabled couple also and my husband has had bad experiences going through the TSA process at airports. Just crazy!!! Thanks for sharing and all that you do for the disabled community.