Huge Settlement in Ford Dual Clutch Class Action - Ep. 6.344

[@davidpeters1927]

Seeing as Ford knew they were selling a defective product, imo, the settlement doesn't go nearly far enough. The should be made to buy back all of them at sticker price, pay for all costs associated with the purchase and pay back all loan interest, plus a $10k inconvenience payout to the owners.

[@35seangel]

I agree, but I have one of these cars. Know a good lawyer??

[@samanthajavinsky7967]

hell ya

[@deanblack8166]

I live in Canada and drive a 2014 Ford Focus. They flashed my transmission 3 times, and told me I was driving the car too easy and need to drive it harder. Finally I bitch enough that the Ford dealer in Northern Ontario took the car in and changed the clutch pack, and the trick is that there are 2 seals that need to be changed, and the most inner seal is the seal that leaks the fluid onto the clutches which causes the slippage and jerking. Well it took the mechanic 5 hours to do the job. I had 20,000 KMs on the car when they did the transmission clutch pack, and SEALS. I now have close to 130,000 KMs and the car works perfect in all shifting. The trick is the inner seal...stop that leak and all is fine.

[@bigmar5084]

Nope

[@mcmoose64]

Steve , this could cost Ford a lot more than the figure you mentioned. These cars were sold world wide . There is a class action pending in Australia at the moment , where the less polite refer to it as the "power shit" transmission.

[@boggy7665]

Heard/read somewhere, that the problem with Ford's dual-clutch trans., was that it used dry plate clutches (to save costs), while all the successful ones from other makes have multi-plate wet clutches.

[@wills2262]

I'm not completely familiar with the Ford DCT but I have some speculations: 100% the dry clutch design is much more difficult to get to the same levels of refinement over a wet clutch. In terms of shift refinement: manual transmission (least), dry DCT, wet DCT, dog clutch, planetary auto (best), there are reasons and debates around this, but lets keep focus on dry DCT. Think back to the days of driving a manual transmission, that's essentially a "human controlled" dry clutch DCT. Stop/go and creeping puts a lot of wear and tear on the clutch. For example, if you drove a manual transmission, would you constantly slip the clutch to inch forward? Likely no, but with the DCT it allows you to do it, generating heat (changing the friction coefficient) and physically wearing away the clutch material. Now, the friction coff, can't be directly measured nor can the clutch wear (i think). These 2 things need to be modeled fairly precisely to get a good shift, and guess what that's hard to do. Now let's say, you got that bang on. There's another part, remember modulating the gas pedal when driving a manual transmission? Well with a DCT the transmission needs a very accurate torque signal from the engine. That way the transmission knows when to apply the clutch along with the right amount of force. Too quick, driver gets jerked around, too slow more slipping/heat and reduced life. Finally, there are the mechatronics e.g valve body all transmissions have a delay from the time the electronic signals says "shift" and the solenoids get triggered, fluid gets sent to the clutch etc. those delays need to be modeled as well. I bet we will never know what the root cause was for this transmission. My best guess it's some combination of the above. All said, it's bitter sweet. I applaud any manufacture trying to meet FE requirements in a cost effective manner, helps provide people with mobility at lower cost, but based on the what I have seen out there, this design looks to be a miss, it's a shame too, the Focus and Fiesta DCT's provided some great fuel economy when operating as expected.

[@jamesschlueter8035]

yoman will great explanation. Cheap out on the clutch(s) costs them big time!

[@35seangel]

True. Subaru is one.

[@brendamayfuller8803]

Deliberately selling a faulty vehicle should result in automatic jail time for the board of directors. They are knowingly selling a faulty product that could potentially get someone killed in the wrong circumstances.

[@josepherhardt164]

Why this doesn't qualify as criminal fraud needs to be run an attorney. :-/

[@DavidLLambertmobile]

Fords are bad. Henry Ford liked & supported Hitler. Hitler had a 📸 of Henry Ford on his office desk.

[@markrahkola3365]

@@DavidLLambertmobile Does the founder of a company really effect a company so many years, and generations later? I hope your just making an irrelevant fact, and not implying some correlation between Henry Ford and the company today. After all, when his grandson took over he put the company back into open trading in the stock market. Big change from his grand-daddy's vision for Ford motor company just 2 generations later. Ford is very very far from perfect in its entire history but every manufacturer, if all sorts of goods has pulled the same crap that Ford is in the spotlight for right now. I fully agree, when from the start there was known problems and it was still pushed through, those responsible for forcing it to market as a potential danger, should see appropriate charges, and punishments!

[@markrahkola3365]

@@DavidLLambertmobile "Fords are bad" is merely a subjective opinion, that your welcome to have. However the FACT is, Ford makes the world's best selling vehicle. If "Fords are bad" was objectively true, then they certainly would have the claim of, Best selling vehicle globally. Iam sure they're not the best selling BRAND, as a whole, but I haven't seen the data on that.

[@joeygee4026]

That's what I'm saying ..I took my 2016 focus and the warranty does not cover my car .funny cause they said it covered cars before my year but not the 2016 but they all have the same transmission ..stupid

[@ICRedsox]

I have one of the Ford Focus’s 2012. I’ve had the clutch replaced 3 times in a 3 year span. I’ve had multiple flashes of the transmission. I’ve lost my reverse gear on 3 separate occasions. I tell everyone at the dealership what is going on and they play dumb and act like it’s the first time they heard of the issue. Now I know why. I always called them out on it and said if they didn’t know about the issue, why are there other focus’s in the service department and why is the delay 3-4 business days before the vehicle is looked at? This was my first and will be my last ford vehicle that I will ever own.

[@tessiemae8569]

Same here. I put up with the car and the dumb looks on the service department's faces as if they had no idea what I was complaining about. It was insulting. No more Fords.

[@chance5641]

I am in a similar situation. First repair was re flashing the TCM second repair was both actuator motors then it was the clutch and a new TCM. The transmission still was not working at this point, my car is a 2015 focus had only 54,000 miles they finally had to go back and replace the tcm brand new a new clutch one actuator and one shift fork all at the same time and it worked, however now I have the same issue just backwards 😡 before it wouldn't go in reverse now it won't go forward. So I assume its the same issue but the other shifting fork. I've been waiting for them to look at my car for 6 months...

[@WhittyPics]

The bad thing about it is they KNEW that transmission was a total turd when they put it on the market. What if you got FED UP with it and already traded in the car?

[@webbie1891]

Exactly what I did.

[@mexicanspec]

I don't understand why a small under powered car needed a dual clutch trans mission. Why can't a car company stick with what works instead of creating cluster f**ks like this.

[@olemissjim]

Mexican Spec government EPA fuel requirements.

[@davidtryon1205]

@@mexicanspec exactly what I said. Were these for ST or RS? I dont think so, I'm no Foci expert. But I don't even understand who they were trying to compete with in 12 especially if it's a base model 1. Who else back then had dct, VW, Audi, Porsche. Maybe a couple other exotics. Why rush something not fully developed for a base car. Stick to what u know how to make work and continue development. Complete bad call by whoever. I cant think of any GM, Chrysler that uses a dct still. So really who were they trying to compete with that they had to rush it in.

[@chance5641]

@@mexicanspec 💯💯💯

[@griffmillerii1885]

I drove one of these things as a rent car once. Nearly got me killed when it simply would not go when I told it to. It had just a few thousand miles on it.

[@mollyrose5783]

My parents bought me a used 2013 focus and as soon as I drove it I knew there was something very wrong with it, a year later I brought it to Ford telling exactly what the is described as (shuttering, trouble accelerating, etc) and they looked me straight in the eye and said “it’s supposed to do that” I’m nauseous over this

[@xaviermontoya6366]

Having same problem, did you ever fix it ?

[@isthattrue1083]

It's because it is a dry clutch. I have a 2014 that does the same thing. A little jerking is normal with dry clutch but not like these do.

[@michelle_m4446]

My experience was completely opposite to what most experienced. I spoke to For corporate and wrote them a letter. They agreed to buy my car back in February. And they finally took possession in August. They paid for EVERYTHING. I even made an extra $3k and they paid for 2 months of a car rental. I've never made so much money on selling a used car in my life

[@Tbone3471]

I’m wondering if I should go that route. Mine had been fine really , a 14 focus se sedan I bought in 17 with only 17k miles. I have 83 k miles now and I drive for Uber/Lyft. It shuddered and jerked VERY BADLY about two weeks ago one night, leaving a parking lot from stop and side street from stop. It was fine on the highway. I took it to the ford dealership thinking one of those warranties might apply. It came back Transmission was fine but clutch forks and clutch needed replaced and they quoted me 3500 to fix, which I absolutely do not have so I declined, picked it up, and drove it home two days later. Funny thing, it drove perfectly on the way back. I’ve been watching KZbin videos since on how to repair. Maybe I should contact a lawyer. I’m in Ohio. I feel like Ford puked some criminal bs and I will NEVER buy a Ford again. However, maybe I should take your approach ? They could buy my car back and pay my remaining loan balance off, and give me extra cash for the headache, stress, and lost income from not driving

[@Tbone3471]

I’m wondering if I should go that route. Mine had been fine really , a 14 focus se sedan I bought in 17 with only 17k miles. I have 83 k miles now and I drive for Uber/Lyft. It shuddered and jerked VERY BADLY about two weeks ago one night, leaving a parking lot from stop and side street from stop. It was fine on the highway. I took it to the ford dealership thinking one of those warranties might apply. It came back Transmission was fine but clutch forks and clutch needed replaced and they quoted me 3500 to fix, which I absolutely do not have so I declined, picked it up, and drove it home two days later. Funny thing, it drove perfectly on the way back. I’ve been watching KZbin videos since on how to repair. Maybe I should contact a lawyer. I’m in Ohio. I feel like Ford puked some criminal bs and I will NEVER buy a Ford again. However, maybe I should take your approach ? They could buy my car back and pay my remaining loan balance off, and give me extra cash for the headache, stress, and lost income from not driving

[@tracyanderson3715]

This has been my exact outcome. Fords paying for and installing a new transmission and a free rental during that 3-4 weeks it will be in the shop. It sucks that it had this problem it’s such a fun car to drive. But due to extended warranty because of this they’re bending over backwards to fix for free rental for free and curbside delivery when it’s completed fingers crossed that’s it this is at Star Ford in Glendale California so not sure why they aren’t doing this for everyone

[@poker_18rs92]

Steve, thanks for the update. I have a 2013 Focus DCT & did go onto the class action website to seek a repurchase. The first thing you have to do is file a claim with Ford & they have 10 days to respond, so I’m awaiting on them. If they don’t, then the website gives consumers steps on what to do next. I’m so over this car & I’d have no love loss to see it go.

[@williamlowry]

Did you ever get your money? Ford responded to me and said they would not be repurchasing my car...

[@billiemarie5936]

@@williamlowry did they give you a reason?

[@joeblow8593]

I don't know if this could help us because we got rid of it. The Focus only had about 75,000 miles, we expected it to last at least 150,000 miles (like her last car, the Saturn 160K +). We finally threw in the towel after numerous trips to the Ford dealer including the time when my wife was stranded on the interstate when the car just died and then two more trips back to the dealer. We sold the Ford Focus to Car-Max, and bought a Toyota. We lost a lot of money by doing it this way, (negative equity) but she needed a RELIABLE and SAFE vehicle ASAP.

[@10bbremer]

Was the " Atta boy" from the EPA really worth all this?

[@danadane827]

I have one payment left on my 2013 Ford Focus. I feel cheated! I'm a single mother and I choose this car because is was good on gas, I commute for work. I would like to be constipated for the times I had to have my car serviced at the dealership, taking off from work. Shame on big corporation for take our money and time. Now I see why they have bee calling me throughout the years trying to get me to purchase another car. They need to pay and be punished for knowing about this defect. Thank you for your videos about this matter. Now I have figure out how to fill out the documents correctly on the settlement site. It kind of confusing.

[@andrew5792]

So how many countries have forced Ford down this road now? One of the major issues, if I remember correctly from the case here, was that Ford was aware from the get go that the transmission as build would never operate correctly.

[@abdielpagan1903]

Thanks a lot for this video I currently own a 2013 Ford Focus and has been repaired for the transmission already 3 times. I hope to get some relief as I am still paying for the car. Thanks a lot for the information

[@abdielpagan1903]

Yes thanks a lot I'm working on the lawsuit and have my copies of the 3 visits to the dealership. Hoping for the best!!!!

[@vsdfv3]

What happened with the buy back?

[@dashy9482]

When I had my 14 focus I had to get 5 clutches in it, reflash it constantly over the course of 2 years and there was such a back order on the clutches I sometimes spent days without it. I have now sold it for my current vehicle, what happens now? For people like me. I lost money on that thing

[@joeblow8593]

Same here, we got so fed up we ended up selling it to Car-Max at loss. I didn't want to sell it privately and have to deal with complaints that the car was defective. My wife needed a vehicle that was reliable and safe.

[@dashy9482]

@@joeblow8593 are we still part of the class action though?

[@joeblow8593]

@@dashy9482 I don't know. It would be great to get some money from Ford. But I'm not counting on it...

[@dashy9482]

@@joeblow8593 same. Really sucks, but I do love my jeep

[@LA_BROWN_BEAR]

that's why I will never buy a ford again, I bought a used car that would randomly stop years of trying to fix it spent a few thousand trying to fix it and right after I junked it I got a notice that after years of fighting it ford would fix a switch that would shut down the entire car if it got too hot. turns out ford had been fighting the class action for years and finally gave up. the part cost 15 bucks that work when cold but wouldn't work when it ran hot for too long. yes, a switch that was mounted on the engine would stop working when it ran hot for too long then would work when cool. I have never hated a company as much as I hate ford.

[@markrahkola3365]

ALL the manufacturers have pulled this kind of B.S. Ford is simply in the spotlight at the moment. Don't miss understand me, I'm not defending Ford, but they still make the world's best selling vehicle...... Lastly, every big manufacturer from toys and electronics, to cars and heavy equipment pulls the same crap in various areas; sell it defective, as long as the math shows will make a profit in the end.

[@LA_BROWN_BEAR]

well when they did their math on profit margins than they knew they would make people like me, they knew that people they fucked over would bad mouth their name till we died and every time I hear the cursed name of ford I will chime in with what they did to me. my hate for them will live on till I die and I'll add any manufacture that does this to me. I really don't care how good their cars or trucks are they will always be a shit manufacture to me.

[@markrahkola3365]

@@LA_BROWN_BEAR in another comment on this same video I stated that I fully support / hope that those few, in every company, should face appropriate charges when pushing known defective products to market. There were people involved with this particular car at Ford that fought its release. It must be that the person(s) with more authority within Ford motor company pushed it out the door anyway. Shame on those individuals!!! Some things we (at this point) don't know: were the person(s) responsible for what lead up to this lawsuit fired e.t.c? Your level of frustration, or another word, is understood. If you intend to boycott every manufacturer that pulls such b.s., then you'll have no one to buy from, or at least, very very few. Again, I'm not defending Ford!! My point is, be angry at ALL car manufacturers, because they ALL do / have done, this same thing!

[@stevenanderson8775]

Yes right. Still waiting for my settlement

[@homeinmyhead]

I've owned a fiesta for 9 years, the dealership definitely gas lighted me with the power-shift issues, I hope I get a settlement.

[@jonsmith1259]

Lots of luck seeing the money! I have been waiting more than a year for payment from the Ford Airbag settlement.

[@POOKIE5592]

When did Chrysler's "phase" of shipping out poorly built vehicles end? Did it ever?

[@tony_25or6to4]

🤣

[@Bob-Lob-Law]

I find it incomprehensible that there is no way to "replace " the old transmission with another newly designed trans that fits. Forget about trying to fix the old. A new transmission has got to be cheaper than buying the car back.

[@roninkraut6873]

Bob Lob LAW I agree. I’d rather have a conventional 6spd that gets 35 mpg instead of this one. If the fusion trans doesn’t fit out the old focus trans in it. The rest of the car seems to be good overall

[@roninkraut6873]

butchtropic Sorry, I should have been a littler clearer. I meant a 6sp auto with a conventional torque converter like from the fusion or the auto from the previous gen focus

[@iTzCorey]

My 2013 focus has had gearbox issues recently so took it in and they "fixed" it and it was fine for 2 weeks then it happened again.....dealership guy told me the Focus is a common returning car to their garage with gearbox issues, how this gearbox has been allowed to stay in these cars is beyond me.

[@tiffanymoore1026]

I have a 2012 Ford Focus and have had it for almost 6 years. It was the first car I ever bought myself and cost me over 18k in total, I paid off the car last year. I’ve had it repaired 8 times for the shuddering, and each time I had to fight them about having it fixed for free and get a rental car at no cost to me since it’s their fault I’m taking it to the shop and without a car every 10-12 months. They take their sweet time fixing it also, usually they have the car almost a week and say they have to ship in parts. You’d think they’d keep parts on hand since these cars are always being brought in for the same issue. I’ve been gaslighted by Ford multiple times and now I’m told it’s out of warranty because I passed 100k miles and it’s been over a year since the clutch was last replaced. I’ve been driving it hoping the problems don’t worsen and cause me to crash. I submitted for a buy back over a month ago and haven’t heard back yet. I’m really hoping it’s approved. I’ve had other issues with the car too such as the AC blows hot air only on the passenger side and this is a problem that’s happened to many other dual climate focus owners I’ve spoken to. Terrible car. Deplorable treatment from service reps, especially as a woman they treat me like I don’t know left from right. And not like I can sell the car, no one will buy it! Ford themselves quoted me a buyback value of a whole $500 a few years back. It’s almost laughable that they didn’t even want to buy the car because of the faulty transmission, yet they gaslight me and say there’s no problems when I try to have the issue repaired.

[@12u55311]

I submitted a repurchase claim about two months ago, heard back that I have a case, and Ford is going to tell me their decision in a couple days. I don't see how I can lose since I have documents by Ford verifying the shuddering problem and they've denied service when I've asked about fixing it. If they don't offer anything I guess I'll go for the arbitration route. Who in their right mind would side with Ford in this case?? Hopefully you get a response soon!

[@35seangel]

I feel you, sister. When I had my replacements (yes, plural) I was told lifetime warranty on the issue, but now I need yet another replacement (am at 134000 miles on the car but only 35000 miles on the new tranny) and am being told it's not covered. I am looking for a lawyer as we speak!

[@vsdfv3]

So what happened ? Did you get paid?

[@tiffanymoore1026]

I haven’t yet. They’ve been in communication about once a month saying they’re working on it still and occasionally also request paperwork like proof of registration, proof of purchase price, and proof of work done on the car.

[@vsdfv3]

@@tiffanymoore1026 Gotcha. I am in CT. I just started CAP motors process a month ago. I uploaded everything I thought they would need. The portal says next step is 10-27.

[@footstepsinchina299]

Now Fords new guy is reacting in the complete opposite direction. 2020 Explorers not being delivered untill issues are fixed after assembly. Slight improvement, but the fact they have such problems (can't park properly) is disapointing.

[@peterontaz3969]

I recently bought a used 2012 Ford Focus in Canada, my engine light has been coming up after some jerky car motions when I would drive, so I took it in for a checkup at the Ford dealership, they are saying that’s “it’s a transmission problem,” they’re wanting to charge me about $3,100.00 or so to “fix” it. I’m thinking of not getting it “fixed” as it might be possible they may screw me over for $3,100,00 or so.

[@Hurricaneliza]

This is happening to my husband and I right now are ford focus has been in the shop for 3 months and they can't seem to get the part we don't know what to do we've had to take it off our insurance. we are at a loss about what to do!!

[@triangledetecting5757]

Wonder if I'm too late. Just found your video trying to look up effects for the TCM losing communication. They did exactly what you claimed to us saying it was normal operation. This was the 1st new car ever purchased 2013 Ford vis 2013 Ford fiesta so my wife can drive it. That car was a nightmare from the start and they replaced the clutches after 20K. The delay taking off almost got us hit a few times. And it would shudder several times I drive. I would never buy a Ford again

[@rbuste]

Here is what I’m running into - I have taken my 15 Focus in 4 times in the past 6 months in an attempt to take advantage of the extended warranty that they sent out. Each time there is an excuse as to why they can’t take it in. They also refuse to log anything showing that it was brought in. I am assuming that this is being done to avoid any record of visits to the dealership or to wait out the extension.

[@candykanefpv]

Thank you for this video. I've been trying to convince my parents to get it taken care of and they won't listen to me and advocate for themselves. They've seen the problem with the car first hand and i'm not in a position to do anything about it myself (car not in my name). It's so frustrating

[@sficlassic]

I had that problem too. 2014 focus, I hated that thing. While it was in for an oil change they saw an oil leak that would be fixed under a recall. I got rid of the problem ( while it was being fixed ), traded it in for a focus ST. The only delay or hesitation in shifting is my fault.....Got I love manual transmissions.

[@alexwallace1707]

I have a 2018 Ford Focus SEL with 19,500 miles that I bought used. So far so good, hopefully they fixed the problems for the 2018 model year

[@Gljin40509]

They did NOT....they continued this transmission unchanged until the bitter end of Focus /Fiesta production with no changes...I have a 2017 Focus that I am about ready to stick a match to.

[@UTUBE3JC]

@@Gljin40509 pretty sure you are correct cuz my focus2017 has a lot of transmission and even electrical issues

[@da-n-ny1742]

I had the same issue and response with GM.

[@rymat1427]

I drove my mom's focus, the scariest ine out of the list is the delayed acceleration! Nothing like a near heart attack when pulling out into traffic and suddenly it wont go!

[@TheAnnaBites]

its fun when you push gas and instead of the rpm going up it goes down then up then down then you get to go...

[@DavidLLambertmobile]

I used 2 Ford Focus sedans in 2018, private security mobile post; 👮🏻‍♂️, 4mo. They were 2012, 2016. Both had MAJOR transmission, engine problems. 🚘. The 2012 stalled out in Orlando.gov traffic on me. 😟

[@boombeartree]

as a ford mechanic i can say at least the dealer i work at you bring you DPS6 car in for slipping its as simple as hooking up our computer and driving the car ford has a set number for how much they say the clutch can slip. I have change 100's of these clutches and at the number they have set you can barely feel it so if you can fell you car slipping / jerking bring it in to a dealer. if you dealer says theirs nothing wrong bring it to a different one we get cars all the time from customers who had bad exp. at another dealer.

[@michaellyons3643]

So you didn't say anything about how to file a claim?

[@musicloverme3993]

7:15 made me think of the Space Shuttle Challenger.

[@dawaey9183]

Listening to this while driving my 2015 Ford Fiesta 😭

[@sewashburn0529]

Boy Steve you described our experience with our Focus to a T, from how the vehicle behaves to how the dealership and Ford behave. Want to take a wild guess as to how we first came to your KZbin channel?

[@dbsimms63]

I have a 2014 Ford Focus with the DCT powershift transmission. I'm having an issue with my unit currently, it's rattling and hanging in gear. I purchased it new in 2014 and the car only has 96000 miles. It had the TCM replaced in 2017. At that time the clutches were damaged, I could smell burning clutch material. I told my service writer about this and thought the clutch pack was replaced when they replaced the TCM. I later found out this was not the case. I recently contacted Ford customer service and told them I was aware of the customer satisfaction program that Ford had in place to replace the clutches. I was aware I was pass the 7yr, but I was under the 100,000 mile limit. They are going to look at it this Friday to see if they will help me. Now that I see this I believe I want to look into the class action suit. I live in Texas and I wonder if there is a non class action suit here?

[@markrahkola3365]

The dual clutch transmission (DCT) in the cars mentioned are self shifting manual transmissions. They're not a traditional automatic transmission. A manual transmission doesn't have as much parasitic loss as an automatic transmission. They're more fuel efficent.

[@timpeterson87]

Highly underrated response. I literally TONIGHT watched another video that explains this and how and what and why about it; we took her 2016 Fiesta out to the streets at night, went to sport mode and then the “semi-manual” mode and now I fully get it and was impressed.

[@isthattrue1083]

I've had both clutches, actuators, entire clutch assembly, etc , all replaced under warranty. Oh and the BCM was overheating and deformed. The windshield wipers quit working because of it. They have all kinds of other recalls.

[@sideshow8266]

I realize that this video is old however, I only have a lemon law question. I purchased a used focus from a dealership in November of 2022. My car started to have transmission issues around February which then put me outside of the warranty range. Since there was a current recall of that car when I purchased it and the dealership didn't fix it or tell me anything about it. Can I get them to buy the car back at least? I live in Iowa so laws might be a little different. Thank you for all your videos. Very informative and helpful.

[@disapointed1016]

I purchased a 2013 Ford Focus Titanium on Carvana June 2023. I have a local Ford dealership in Mankato Minn tell me that they all shuddered and I'd simply had to get used to it, well it's October 2023 and the car does not engage reverse, 2nd 4th gear. So because of this gaslighting dealerships motive i missed the warranty on it, so im paying for a car that does not work. Mind you i changed the auctuator and still nothing and of course this dealership will gladly see the vehicle immediately charging 200.00 off the bat.

[@dankollars4501]

we purchased a 2012 fiesta brand new. the cars transmission shifted funny and made all kinds of noises. the dealer said just what you said (we have never heard anything about these transmissions) and after inspecting it they said there is nothing wrong with it, they are made that way. we took it in a couple times after that because it was getting worse and ford did nothing. we traded the car in soon after that, and not on another ford. we will probably never buy another ford after that experience.

[@andykapsar4667]

i have an 018 focus with the power shit dusl clutch 6 speed automatic transmission, and it still dors that. i asked when we bought it and was told they had fixed the transmission. once it started doing it upon driving under warranty, i got sll those answers at the dealer

[@numnum406]

I have a 2014 Ford Focus and I have this problem, my warranty voided because I bought it used, this is my first car I’ve only had it for 6 months watching this video is heartbreaking because I saved up for so long for this car and i don’t have the money for a new one

[@michellecarmona792]

Girl I’m exactly on your bought right now. I don’t know what to do.

[@alanmatthews5949]

Just wait till CVT’s start popping! Heat is the killer of these transmissions.

[@mh87351]

Just ask Nissan they know all about that.

[@tony_25or6to4]

Not all of them are bad. Toyota has been using them for 20 years and there are a lot Prius' on the road with 300k+ miles on them with the original CVT and battery. Other companies have had lots of problems. Regular scheduled maintenance can make almost any car more reliable, except for these Ford transmissions.

[@TheGuruStud]

@@tony_25or6to4 Prius makes zero torque. Put it on a beefy v6 like Nissan and it will self destruct.

[@tony_25or6to4]

@@TheGuruStud that was the old Nissan CVT. They claim their new CVT can be used across all of their cars. The Camry also has the Toyota CVT and is very quick. The 4 cylinder hybrid 0-60 is 7.5 seconds and feels quicker than most V6 cars.

[@thatjeff7550]

Any issue over Honda Fit's CVT?

[@domenicferrelli4343]

I am from Florida, when my car was designed and sold to brake down, Florida lemon law did not cover this problem. Example, my VW diesel was designed to fail and brake down. When I went the state lemon law department in Tallahassee Florida, not covered for poor design. We received an small settlement by Federal lawsuit. My thoughts are you ( every person) gives good money to any company for a product and they are allowed to sell a defective product.

[@chrisnoel1646]

Maybe I’ll get $5 for my 2012 Focus? I’ll believe thousands when I see it

[@preiter20]

Chris Noel I got rid of my POS Focus last October. Ford dealer sold me a used car in 2014 they new was garbage. Shame on me for lack of research. I’ll probably be offered a 250 dollar discount on a new Ford. Love my new Hyundai.

[@tonyk438]

In the same boat. I was told from the start that it was normal. It was flashed at least several times. It was replaced completely 1 time. Combine this with the gas tank deforming due to some pressure value being defective and I have the worst car I've ever owned. I'm resigned to driving it until it's scrap.

[@Alex-hs1uf]

@Chris: Two months ago, Ford re-purchased my wife's 2012 Focus for $20,000 - after 5 transmission repairs. Contact a Lemon Law lawyer and take all your paperwork.

[@jarroddraper5140]

What years are these we got a 05 focus

[@chrisnoel1646]

Tony K I’m in the same boat. Drive it till it DIES

[@andrewawf9889]

Good to see a verdict opposing a big corporation with deep pockets looking to get out of a problem the easiest way possible. Ford likely thought they could "starve out" everyone long enough that they would give up on perusing the case eventually. Don't buy cvt transmission vehicles as from what I hear most dealers don't have the specialty tools to rebuild them at the dealership. Honda told a lady I know that her only option was to source a used cvt for her first gen Civic hybrid as the specialty tools needed would cost them a few grand just to be able to do the repairs in their dealership. With the 200k miles on her car and determined not to get rid of it because she loved it, I pulled the engine cradle out with the engine to swap the cvt out. The cvt is about half the size of a mini fridge you would have going to college and weighs less. The rubber belt tends to shread over time and the common cure is find a lower mileage used cvt. The dealer quoted $7k for a cvt including a lower mileage used unit to complete the repair. Before I took on changing the cvt, I voiced my opinion about spending good money on a loosing proposition by keeping the car. The additional work she also faced was needing a manifold - catalytic converter assembly via the dealer for $600 just to pass inspection and a future battery replacement that is behind the back seat as codes kept showing up if the vehicle wasn't driven daily to charge the failing big battery. All total if in great condition, that car at best was worth $7k in excellent condition but hers was high mileage and maybe good at best for appearance condition with the paint, body and overall condition etc. She was determined to spend the money and keep driving it which I did as she requested. My opinion on hybrids, mileage may be awesome in the beginning but just wait until you need a transmission or you have to go to the dealer for them to order a main battery costing thousands and then pay for it to be disposed of. The great mileage savings just tanked with your bank account balance once you had no choice to pay what the dealer wants to fix it. Price per mile for hybrid vs regular vehicle over the average time a driver keeps their vehicle may just baffle you with which spent far more of your money in the end. It's ok, spend all your green so you can say you are driving green. 😁

[@donc9751]

Wow, glad I never owned one of those! It dose not build confidence in my 2014 f150 though! So far it has been a good truck.

[@mh87351]

What I don't get is the fiesta is a shared platform with Mazda for the Mazda 2/Ford fiesta and they have traditional auto and a cvt option for that car.

[@beginningtosee7457]

Purchased a 2015 Focus -babyed it from the start- only 32000 miles and on my third clutch - cant accelerate from a stop without it shuttering- the trouble it has caused is a pity and a shame- we cant use it in stop and go traffic much- so we just use it when our destination is close to the interstate. This was to be my wife's retirement car -we are in our early 70's . shame on those in high places responsible for this- oh yes forgot to say -it is at a Ford dealership at this very moment for you guessed it - a shuttering clutch.

[@goodmanboattransport3441]

I've known that Ford just can't seem to build a good front wheel drive transmission since the Taurus was out, so that being said, wouldn't a redesigned transmission or the purchase of say a Aisin transmission and replacing the defective units cost less than a buyback of otherwise good cars ?

[@cmonster6]

Toyota ATs are very good quality just a thought

[@goodmanboattransport3441]

@@DANNYCOULSTON Well this is the Getraig (sp) transmission, same as the manual transmission in the F series trucks, when that was an option. So I did some learning about these dual clutch transmissions, turns out that they are an automated manual, and they need to be driven in a specific way to ensure the longevity of the clutch, driving like a regular automatic transmission will kill the clutch, such as creeping forward in traffic, big problem with these, so some driver education on this system might have been a good idea for ford to do. Dual clutch transmissions are a good performance transmission, not really good for run of the mill commuting vehicles.

[@goodmanboattransport3441]

@@bigdougscommentary5719 Probably trying to improve the cafe fuel average set forth by the government

[@cmonster6]

I always get”cannot duplicate complaint” when I take stuff to the dealer wtf

[@stevemorris270]

Mazda sold the Mazda2, a version similar to the Fiesta, but the Mazda has a standard automatic. The Ford B3 platform was used both by Ford and Mazda (called D platform by Mazda). So Ford was well aware that the same chassis could handle a standard automatic and that Mazda was producing a very reliable model on the platform. I purchased a Mazda2 for my adult daughter and she has driven it for seven years trouble-free.

[@Rick-ls6zo]

Rocket ship underpants?

[@koyrehme4361]

thecuriousbrain.com/?p=25422

[@tony_25or6to4]

Calvin and Hobbes fans got it

[@gilbster]

Great video! Whats my best course of action if I have a Fiesta?

[@mikemiller659]

The problem was a (Seal failure) it allowed the trans lube to get onto the Dry Clutch plates. I dont think they Knew about the seal as it took a while to happen.

[@chrislemaster2695]

This is why you buy an Oldsmobile 88 or Park Avenue with the 3800 Series V-6. The 3800 never have these problems and cheap to fic. I'm keeping my 2004 Buick Park Avenue Ultra for a long tiime.

[@manguydude287]

Ford will get bad publicity for this but this is more common than I thought. My VW has a DSG transmission and I have issues with it and it's drivability. And the solution to my car's drivability given is to "learn how to drive" and that "it's just the way that it is supposed to work"

[@skarloey2334]

dtc's dont like stop and go

[@Milosz_Ostrow]

At least one KZbin video in the last year or two claims to show a fix for the dual-clutch transmission problem. It involves improving the electrical grounding of the transmission electronics. Cars that had been reflashed (reprogrammed) without success supposedly behave as the engineers intended after the grounding is improved. The video that I saw also claims that the electrical grounding in production vehicles is not as good as it was on the pre-production prototypes. It's disconcerting that this simple fix that might have cost less than $50 per vehicle could have avoided Ford spending hundreds of millions of dollars in a court settlement.

[@oldmech619]

How about going after Lexus for the bad weak transition of the LS400

[@rmrestivo]

Points at my logo ← guess what kind of car I have lol. Fortunately I have the sport option so what I do is shift it manually all the time. Because I know how to drive a standard I can actually do a better job than the transmission which avoids the chatter, hesitation and the confused shifts. It will be interesting to see what is offered here in Canada (Toronto) if anything ... cheers!

[@cabobs2000]

Very fair assessment of why Ford shipped these. A future fix probably seemed like the only option to the decision makers at ford. "Of course we'll figure it out. We can't out the brakes on now."

[@audiosmackdown]

Owned a pinto once. Last Ford in 35 years of car ownership

[@johnazhderian5734]

Quality is not Job 1.

[@donc9751]

Those pinto's were so infamous that they were even used as jokes in a movie! I cant recall the name of the movie but there were a couple people driving in a pinto and it showed them being rear ended, just over so slightly tapped, the sound effect was just a tiny little "ping" as the bumper on the car behind the pinto just slightly tapped the rear bumper, then the camera switched to one a few blocks away showing a mushroom cloud going skyward with a huge explosion LOL My boss in 76 I think had one...

[@rustyshank912]

These cars can come equipped with manual transmissions. If they made a retrofit kit to convert them to a manual transmission even if there was only a few thousand takers of the kit it would save them money.

[@plextors-playthroughs]

I have a 2014 Ford Focus SE, and starting to have many of these issues. I've had the car since 2015. Is the lawsuit still going on Steve, and where do I sign up, so I can hopefully get money or a repurchase?

[@cristina4436]

Same here Mine is a 2016 Focus and is shaking, the Check engine light keeps coming up and I'm fed up. Not feeling safe driving this car....

[@plextors-playthroughs]

@@cristina4436 Has yours started to stall as in stop randomly? If it does, try the transmission reset. you can find how to do it with a search on here. not sure if I can link here.

[@TikTokVideos-xh7ft]

If you lost the car a year ago can you still file for the settlement if so how much can you receive up to

[@jeremyashford2145]

Surely affected buyers are entitled to compensation for their inconvenience PLUS the buyback?

[@philipstreechon4523]

Grate outcome, what about the GM transmission they do the same thing.

[@toomuchhair4553]

I have a friend with a 2019 Ford Focus with the transmission locked up @ 25,000 miles and FORD is giving him a hard time with warranty coverage because he had flat towed it behind an RV. Is this the same transmission with a new name? And the same ongoing problem?

[@robinslater171]

The couple of class actions was disappointing. The settlements seemed huge, but my portio was pathetic-but the lawyers made a fortune. Since receipts were hard to come up with, when I learned how little I would actually receive, I gave up looking.

[@footstepsinchina299]

Chrysler inherited the AMC Eagle. They stopped production of the 4 cylinder model when transmission issues popped up and never delivered any serious numbers. The 6 cylinder shipped with a ZF transmission that burned up clutches, often within 10k miles. Chrysler just warrantied them until the cars hit the junk yard. It wasn't their car and had no interest in fixing it.

[@mexicanspec]

A lot of these cars, and I mean a lot, were originally sold to rental car agencies. They used them for 6 months or a little more then sold them at auction. I wonder if the current owners of those cars will be able to get their money back as they were not the first owners of said car.

[@CharlesinGA]

The dual clutch power shift transmission design is used by several manufacturers. None of them drive like they should. Not sure who thought it was a good idea that taking a standard transmission and have the computer shift the gears and operate the clutch. Its not an automatic, it is a standard transmission with a computer automatically shifting it.

[@HemiChrysler]

Are buyers of used cars covered ?

[@Lazarithe]

MET-TECH LLC I was wondering the same thing my wife and I purchased one used from a dealership a few years ago.

[@ovalwingnut]

"Be ready to revise any system, scrap any method, abandon any theory, if the success of the job requires it." Subject: Pride Source: Ford News, p. 2. Date: 1/15/1923

[@CJinsoo]

A little over midway through the video, Steve addresses the main issue to me: “How does this type of problem get in to the car before it is sold?” So, internally, some Ford people warned that this problem may be so intractable that there is no fix, and the company still pushed forward? This is where all those corporate “values” and mission statements seemingly get thrown out the window? Makes one wonder how much short term incentive compensation was tied to a target date or sales targets, or short term earnings? Just curious about the numbers because couldn’t you ditch this transmission for another at a lot less cost than buying back all the vehicles? It’s probably a real PITA to do that during the project and there were probably plenty of experienced people saying “we always find a fix.” What was the supposed benefit of this type of transmission, incredibly cheap component, help boost mpg? What a mess!

[@carmenquevedo1888]

I feel so lost with my 2012 ford fiesta I went to the website and I called and asked for council on what to do regarding my for fiesta I bought used and the council guy said that I don't qualify for anything and their law office can't help me and I need to contact a lemon law lawyer. How do I contact ford to buy back my car.?

[@fairfax_fran5109]

Just hit 123,000 and transmission went out , I last service it at 78,k very unsatisfied with ford not admitting to this failure and want to do what's right for customers to be happy

[@philipstreechon4523]

Hi Steve what about this The GM 8-speed transmission lawsuit was filed in the U.S. District Court for the Eastern District of Michigan - Ray, et al., v. General Motors, LLC.

[@mr.h5436]

Hey mechanics! Is the Focus MANUAL transmission a good car? Just thinking if Focus' value tanks big time it might be a good buy... lot's of parts out there. :)

[@wingnittv]

I have a 17 focus with the same issues

[@ROT2024]

Gee remember the Ford Pinto and the Parachute that opens on impact?

[@TheBandit7613]

Pinto was no more dangerous than any other similar car of the time. www.perishablepundit.com/docs/The_Myth_of_the_Ford_Pinto_Case.pdf

[@roninkraut6873]

Chris Baumgarten Bingo! Any of those old cars will have gasoline splash into the cabin when hit from behind at a high rate of speed. People remember the Pinto because of the lawsuit and pop culture.

[@cdw3423]

Do they really not have a different transmission they can fit in those car?

[@sheputthelimeinthecoconut629]

Chris Woodhouse bingo! Yes they do. But it’s cheaper to hide behind a tree and then buy some back.

[@alanm2842]

I drove 1 in Europe with 5 steed manual worked great.

[@harryhog1977]

Is this still a thing, because I bought a 2016 focus back in 2019 from Ford (Charlotte) and this exact issue ended up happing to me about a month or two after I got it. I took it to another Ford dealership closer to my house and they said exactly what you said, “it’s fine”, they also said “there is no warranty for my car”. It’s basically sat in my driveway with limited use for years. I’ve put 4k miles on it since 2019. It’s at the dealership right now and they’re saying I need a new clutch assembly that’ll cost $3500 bucks which is almost more than the car is worth imho. Any recommendations?

[@isthattrue1083]

I got one of these Ford Focus. Just got a letter saying they're going to replace the TCM after over two years.

[@richardroberts467]

i have a 2014 ford focus with 43,000 miles on it. They tell me i need a TCM which they can not get at this time (back order). Over 60,000 cars waiting for this part nation wide for up to 1 year . Does anyone have any suggestions ? thanks

[@anthonybha4510]

Get an EV. No transmissions

[@Nate-qh2hx]

@Steve Lehto, I worked at a Ford Dealer. I leased a 2014, and had some issues. It was serviced on the books once, but a couple times they flashed it without a r.o. because of pressure to not write repair orders for these cars. I left the dealership and had more problems with it, so I traded it in for a 2015 stickshift focus at a huge loss because of the early lease depression. What can I possibly do? Thank you.

[@olemissjim]

Could you explain how this works for filing? Say i have two people in California one has a 2013 Focus with the recalled transmission. They are old and have low miles and just never noticed or complained about the transmission. How do they make a claim? Is there a way for Ford to deny if they’re are no service visits? And let’s say California person two has a 2012 that’s effected. But the car was totaled in a wreak a few months ago. Their insurance paid them less than $10k for the car because Focus KBB is garbage due to the low resale on these. Anyway practical way to claim? Do both these folks need an attorney or can they just file with the class action firm? These story’s come out but I wager many 1000’s will never get a penny because they don’t know how to join/file. Should these people get a lemon lawyer and does that cut into their settlements?

[@paulcochran5376]

so my wife bought a 2012 fiesta with exactly these problems. I decided enough was enough in early 2017 when the car had 60k miles or so. I got $2000 for trade in even with it in perfect shape (other than the trans obviously). I’m curious about whether there is any compensation for excessive loss of value.

[@paulcochran5376]

@@jamesplotkin4674 Yeah, I figured as much. Well, it's been a few years so at least the sting has faded.

[@MiiaaO]

i have one what should i do?

[@randymitchem6462]

Hello from Canada. I understand i am late to this party but I recently purchased a 2016 Ford Focus SE automatic. It has 75,000 km on it. The shuddering from full stop up until shifting into 2nd is really bad. Then when it shifts, there is a grinding noise at low RPM in second. Do you know if this lawsuit extends to owners in Canada or does this apply to only US buyers. I mean, its the same company shipping the same broken transmission.

[@brendanjohnson5068]

Just a quick question, would I still qualify for any of they buy back or lawsuit considering I got mine used?

[@lisameridth2763]

I bought a 2011 fiesta and when I knew I needed a 5th transmission I gave it to Kars for kids in 2017. Now I’m trying to get a settlement from ford without an attorney. Ford would not reimburse for the last transmission repair of $1500 because I had over 150k miles mostly highway miles. The last transmission didn’t even last 6 months . I’m trying to get 2017 blue book, last repair of $1500 and punitive of 25% of purchase price for knowingly selling a defective car. Should also ask for inconvenience of multiple repairs and suggesting I wasn’t driving correctly! Really???????

[@mc2whls]

Lucky Rocketship Underpants! Wow! One never knows what Heather might say!

[@espiiguti5256]

I bought a 2016 ford focus hatchback and had same shutter problems got the first letter of the gas tank problem kept waiting for another because it was obvious something was wrong never got one until i looked up new recalls i confirmed what i had been seeing all these months. My car only has 28000 miles on it now but only took it once this year after seeing they had a ‘fix’ supposedly but feels the same . was but busy mom of two had hard time bringing it in with work etc , so only brought it that one time. Do you think I would qualify for the buy back option even thou i only took it once but the shutter is obvious on take off.

[@pwschuh]

Steve, are you aware if there has ever been a factory buy-back required for manual transmission issues? :)

[@organiccold]

No. Manual are ok