Support // Launch Control XL Getting started with Ableton Live on Mac

[@ranopano]

Where is the link to download the EDITOR???? Launch Control XL Editor ??!???! Really bad customer service.

[@NovationHelp]

Launch Control XL is managed using Components with Google Chrome - components.novationmusic.com/launch-control-xl-mk2/templates Components Standalone can also be downloaded from the menu, accessible from the top-right within Components.

[@Pacome.de.Champignac]

I have the full version of live 9 but when i plug my controller the factory templates don't work, only the user templates ! What can I do? and the buttons react like keys when i push them

[@NovationHelp]

Please update to the latest version of Live 9. If you're still having issues, please contact us at Novation Technical Support either via our website; us.novationmusic.com/answerbase/contact or via phone, support is available at [phone], Monday - Friday, 8am - 6pm Pacific Time.

[@d0101d]

+NovationHelp i have this same issue with latest version of live on a mac, was there any resolve?

[@NovationHelp]

+d0101d If you're on Ableton 9.5, I would suggest trying the steps in the following article: novationmusic.com/answerbase/my-usb-midi-device-isnt-working-on-my-mac If you're still having issues, please contact us at Novation Technical Support either via our website; novationmusic.com/answerbase/contact

[@wrigna1]

When I go to register my Launch Control XL Mk2 it asks me for a mysterious "Bundle code". What exactly is this, and why is Novation doing such a terrible job at explaining what it is? I don't know the bundle code and it's preventing me from registering this product. Extremely annoying.

[@NovationHelp]

When purchased brand new, our older products come packaged with a code that can be used to access the bundled software content. We call this a Bundle Code. Registration using this bundle code is optional and only required if you would like to access the included software. This unique code is required in order to access the third-party software activation codes that are provided in the original packaging, such as Ableton Live Lite, as this content isn't something that would ordinarily be available for free. Drivers, documentation and anything else required for the product to function is freely available from the 'Downloads' section of our website, without an account or registration of any kind. You can manage and customise your Launch Control XL using Components online with Google Chrome or download the standalone version - components.novationmusic.com If you have purchased a second-hand product but would like access to the content that we provided to the original owner, please email/message us on social media, supplying the Serial Number from your product. We'd be happy to help you with that.

[@RomanSpike]

Guys, thanks for the content. Why does Launch Control Xl Updater hang on macbook?

[@NovationHelp]

Apologies for the delay in response. The Launch Control XL updaters features are now available in Components. You can configure and update your device from Components at the link below. It can be downloaded as a standalone application or used online in certain browsers. novationmusic.com/en/components

[@RomanSpike]

@@NovationHelp Hello! Yes that's right. I'm following the link. I'm downloading the updater. I transfer it to the macbook in the program, I open it. The version check starts and everything hangs. Or what am I doing wrong? Checking firmware version and freeze...

[@NovationHelp]

No updater needs to be downloaded, if you connect your device and open either the webpage or the application version of components, any necessary updates will be done automatically completed, and you should be able to configure your Launch Control XL shortly after. Here is the link for components again, if you are using Chrome or another web-midi-enabled browser you can do this without downloading the application. novationmusic.com/en/components If you try this and still experience issues, our support team is here to help. They can be reached at this link: bit.ly/NovationSupport

[@RomanSpike]

@@NovationHelp Oh, thank you, it's finally clear why when you turn on the application, the updater is constantly looking for updates. Thank you =)

[@neaumusic]

only factory template 1 actually works, not sure wtf is wrong

[@spengill]

I didnt get a bundle code to be able to register

[@NovationHelp]

Not to worry, if you message us on Twitter, Instagram or Facebook, we can provide you with a new Bundle Code. Registration is only required in order to access the included software activation codes, such as Ableton Live Lite. Drivers and documentation are freely available from our website - downloads.novationmusic.com/novation/launch/launch-control-xl-mk1mk2 You can also manage and customise your Launch Control XL using Components with Google Chrome - components.novationmusic.com