4 things healthcare needs to learn from tourism | Doug Lansky | TEDxKI

Tourism expert Doug Lansky explains how implementing certain types of hospitality can actually lead to improved healthcare. Bedside manners - when a doctor diverts valuable time away from examinations and looking at test results to listening and establishing a rapport with patients - is a well-documented example of customer service that improves healthcare. But it’s not the only one. Some service concepts borrowed from the tourism industry can reduce or eliminate stress points. And we know from research that stress can make wounds heal slower and weaken the body’s immune system. Because much of this is completely free and quite easy to implement, it’s a cost-effective approach that almost any healthcare institution can use to improve healthcare.
Doug Lansky is a globally recognized keynote speaker and thought-leader in tourism. He is the author of 10 books, including 2 for Lonely Planet and 3 for Rough Guides, had a weekly syndicated travel column in over 40 newspapers for five years, hosted a Travel Channel show, served as a correspondent for Public Radio’s Savvy Traveler show, served as travel editor for Scandinavian Airlines inflight magazine for three years and contributed to publications such as National Geographic Traveler, Reader’s Digest, Esquire, Men’s Journal, The Guardian, National Geographic Adventure, Huffington Post and Skift.
On the speaking circuit, Doug has given acclaimed lectures at nearly 100 universities, spoken to a sold-out audience at National Geographic Headquarters, for the United Nations World’s Tourism Organization,and set the attendance record for keynote lectures at the 2012 and 2013 ITB Berlin conferences. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx

[@orca21fernando]

I dont disagree with anything said here, but I think it'll all only be possible if the healthcare providers are well staffed, not overworked, and well compensated - which is far from the reality in alot of places.

[@sarahvandekerkhof1458]

When I worked in the hospital there was a patient with dementia that said: this is the first time I sleep in this hotel. I took that as a compliment for the hospital.

[@cricstar2087]

Did they say how good this 'hotel' was 😂😂

[@AnilKumar-of3mm]

One day. I will speak in these show.......it's my big dream

[@michaeltluongo]

Why did I not see this until today - it's a topic we are teaching in my Purdue Hospitality & Tourism class this year, and that the students are doing their group project on - sending them the link to this now......great job Doug

[@evilgenius2003]

Couldn’t agree more! The service in most hospitals is atrocious! They are also wildly inefficient, which is the root cause of their staffing issues. It’s well past time for our medical system to implement badly needed improvements

[@simplysunmoon]

I agree and felt the same way in USA specially, thank you for bringing it up ❤️🌝🌛

[@maddytedesco6084]

This is not a matter of staff finding some energy to smile more. Most place have unsafe patient ratios, equipment that is falling apart, crucial supplies missing, staffing shortages etc etc Well I get what you are trying to say medical mistakes happen because the system is crumbling from every angel

[@celestialcircledance]

Sure there are a lot of things you can do with smart phones to improve parking and other situations , but you would also have to be careful not to isolate people who don't have them . As a pandemic has shown us not everybody has access to digital devices we take for granted and there is definitely a learning curve for users.

[@yowwwwie]

Well I hope that Kaiser Northern California is listening because they are now phasing out receptionists in the clinics by sending you emails encouraging you to pay your copay ahead of time. The receptionists see the writing on the wall. Recently I asked them how things were going, and inquired about the whole pre pay AI. They were all really bummed about the likelihood that their jobs were on the chopping block. This is a non profit HMO that had a 2 billion dollar profit last year. Don't these guys who make the big bucks know that it's the little people that make the whole thing...the health part of the managing company...feel human? יוי

[@rosminazuchri9090]

Thanks

[@ibrahimmusah408]

Comparing "Onions" and "Apples". And forcing the narrative.

[@funnytv-1631]

Every time you are presented with a challenge, think of it as a choice point. These moments are precious opportunities. Life will get more interesting if you evolve along the way. You already know the old tune. Ask yourself if it is time for a new one. Paulo Coehlo said, “Never allow waiting to become a habit. Live your dreams and take risks. Life is happening now.”

[@Eskers32]

This was a waste of my time to listen to. As a nurse, the biggest stress for patients is financial cost, lack of clarity on cost and timeline for their visits, and lack of timely communication about test results from the doc. Focus energy on those real issues rather than all this silliness.

[@rethinkingtourism4862]

I understand the comment...I do. But the idea here was to think more globally... and most countries have free or very subsidized healthcare.

[@Eskers32]

@@rethinkingtourism4862 I don't think that's clear in the text of the talk. And frankly these "improvements" are mostly aimed at asking more from already overworked staff.

[@OksanaRepetskaya]

The sound is very low for some reason (

[@ianwilliams1789]

Not on my phone!

[@gtsoukalas1149]

With this title, I really am tempted to ignore this TED talk. But, I'll watch it anyway.

[@gtsoukalas1149]

The ethical boundaries of your argument are not very "healthy". Doctors and surgeons are just as stressed as patients Sorry

[@absolutezeroist11]

I hope you watched the whole video before commenting! It would be great if people could listen to this with open ears, then criticise it constructively. Please do not jump to conclusions and dismiss this as a waste of time!

[@beenright5115]

I for one get pissed seeing the money wasted on fancy lobbies with waterfalls or self playing pianos when i go to the hospital. Also, None of these addressed the third leading cause of death: mistakes by overworked staff

[@miftahexcel9510]

KZbin Miftah Excel 95 🇮🇩

[@cathylivingston368]

Do no harm. We may not be able to "cure" the problem, but we can surely ease someone else's suffering. Patients and doctors need to communicate their expectations, to move from the current "unhealthy" state to a better one. My definition of a professional is that they only require three fingers to do their job...to use a pen, a paintbrush, a scalpel, to accomplish their task. Any professional that uses more than three fingers is doing it wrong. So what differentiates a "good" doctor from a great one? Their words. Spoken with compassion, even a terminal diagnosis can be turned into hope, and the motivation to do and say the things you need to in the limited time we all have to live. It's an attitude of humility, acceptance, and honesty. It's called being real, authentic, with ourselves and others. True professionals face challenges head on. Cowards give lip service to pacify you out the door, and get paid the same amount. The Good Doctor is the one who offers comfort, hope, and encouragement to the patient, their loved ones, and caregivers. It makes all the difference, and this practice requires the use of no fingers at all. The Great Doctor can say "Look mom! No hands!"

[@Kuriin]

How about you go work in a hospital where patients degrade you and try to physically assault you. See how you do.

[@bryanshoemaker6120]

Have you ever seen the TV show House? A little dramatic but it does actually have some real life facts in it. One of which is medicine is a guessing game. I am experiencing this this and I'm feeling pain here. Well that narrows down the problem to 10,000 ailments.. the signs that you have Lyme disease is also the same signs that you have over 20,000 other diseases. This is why self-diagnostic rarely works.

[@lucaskwapongamengor5095]

The comparison is a little bit absued, but there is a look learn from the tourism industry. Nice speech🎉

[@luckynikita002]

These people create commercial hospital which turn costly and more dependent on insurance rather than gud health care

[@gphysio_kavvadas]

Such a valuable speech 👏👏

[@Mona-ub6eh]

You are the reason there is a nursing shortage.

[@amanysalah1509]

What an amazingly put-together effort👍🏻👏🏻👏🏻👏🏻 Every industry needs a forward-thinker like u!

[@bobafett1908]

Valet parking with qr code for versed and a headscratch. This is such an unnecessary tedtalk.

[@daicenz3775]

most ridiculous idea of the year...

[@NSA.Monitored.Device]

Lame jokes, speaker speaking normally only if vid is set to 2x and talks that can be summed up in 3 simple sentences. TEDx is getting worse and worse.