Testing The Stabila Warranty: The Final Chapter

[@ahoron]

Im calling "Manure" no way they'd do that if you did not have a youtube channel. The new guy made a mistake aka damage control. If anyone needs a stabila warrantied send it to jamie.

[@mvquilici]

Exactly

[@juniorsalas3687]

Yup

[@zaggery]

Perkins brothers sold out big time.

[@jerrybowen1635]

The fact that they said this with a straight face is disappointing. I guess you don't look a gift horse in the mouth.

[@marcross3197]

Sold themselves shame on them and stabila

[@sealtite87]

*Stabila*- “here go you’re busted level back” *sees KZbin video*-hold up we were just kidding, it was....a new guy in the warranty department. yeah yeah a new warranty dude.

[@potterbat3995]

Bull. They just didn’t want a bad name after seeing the replies. Meaning, they’re warranty probably differs if you don’t make videos. The power of KZbin channels;)

[@drjeniusqwaq6502]

Yep. They freaked out about the bad publicity. First they treat you like they would one of us then they find out you have a channel and some viewers. I'm sticking with the old Stanley I have from the 1930s. Great video though. Glad you are recovering from the hand thing.

[@vote4pedro7]

"We made a mistake..." yeah, right. I knew this was going to happen...

[@ajs96350]

The damage is done, they care because they got burned by bad publicity. If it was a nobody like me, I would've gotten screwed.

[@CybekCusal]

So the truth is only KZbinrs get warranty honored 🤦🏻‍♂️☹️

[@Pkripper-67]

I still won’t buy a Stabila. NO WAY they would have “made it right” if you didn’t have a KZbin channel. I feel like us little guys would have been stuck with the piece of paper saying warranty claim denied.

[@mroberts566]

This video has convinced me to never buy a Stabila level. They obviously don't honor their warranty unless you have 144,000 followers on KZbin. And then they lie and say it was a "mistake." Nonsense, they just hated the bad publicity.

[@Eger118877]

I think you're right on the money with that observation.

[@tomruth9487]

M Roberts, Yeah you are right on that. I had a 4' electronic stabila level and the electronics went out just over a year and I called them and they were not going to fix it for free at all. I just kept using it minus the electronic part and now it's not reading level anymore. I don't know, not really that happy overall with it.

[@FreeBladez]

I think it’s worse. They’re are trying to make it seem like a “mistake”

[@nails2wood691]

😂 the only reason you got that level was because they saw the video 😂😂 I love my stabila level but they be Lying 🤥 😂😂

[@Iamthathillbilly]

Yep.. they realized quick fast in a hurry that they just made a big mistake in front of half a million people lol. Had to fix that cuz it’s terrible PR

[@shanegillespie6014]

Agreed! I love these guys. Love their work, attitudes, videos. I'm glad Stabila sent them new levels but I don't believe Stabila owed them anything based on the second video. Just good PR.

[@nanoplays1768]

I would put no faith in their warranty. I'm glad you got a replacement. But no one else would get that kind of treatment.

[@robertclark2789]

@@Iamthathillbilly cuz they realized they dun gone and stepped on they wiggler. And they was no new guy.

[@vesslewiththepesstle]

with backflips like that they should be in the olympics, I would have respected them more if they had done nothing

[@vesslewiththepesstle]

I wonder what would happen if Kyle from RR buildings had the same issue, firstly we would probably never know and if we did, it would be Kyle visiting the factory in Germany again getting his new digital upgrade, no offence to Kyle he has a good relationship with them b ut he has been given all his for free and I have paid for all of mine and my claim was rejected just like yours was, exactly.

[@kierandoherty1600]

@peter blackwood i think kyle gets new tools everytime he opens a box of breakfast cereal. He's playing it smart though. He rotates between all three major brands

[@myfaceback100]

If you can get free tools for you business go for it. all profit from day one

[@Ben-iz9ud]

Glad you got a new one. But they didn't fool anyone with this. They saw all the people saying they would never buy them because their warranty is shit. I for one will never buy one. I'll keep it to made on the USA

[@raincoast9010]

Made in the USA, is there even anything like that? Even Vice-Grips are now made in China. sad... but we did it to ourselves by buying the cheap crap. We "Walmarted" ourselves out of a manufacturing base.

[@Ben-iz9ud]

coast very good point. It's a sad shame that we've outsourced our manufacturing. Maybe we will get back to making things here before it's too late.

[@justkeepingitreal7768]

They're trying to save face. I still won't buy their level's.

[@johnbushur6080]

Well Mr. Perkins the problem was we didn’t realize you had 144k subs on KZbin 😳 we will get you a new one out right away!

[@jaxturner7288]

I don’t believe that explanation one bit.

[@toolmike100]

He got a free level, because he gave them a free commercial

[@sblack48]

So what is the threshold level of subs you need before you can shame them into honouring their warranty?

[@wilkinsoncarpentry6278]

L F what’s ebeg mean? You’re commenting everywhere saying that

[@svn5994]

@@wilkinsoncarpentry6278 Begging on the internet.

[@ChrisLoganToronto]

I bought a 72" Swanson this week. And its Yellow and under a hundred bucks!

[@mikejohnston80]

Still not a stabila but they work ok.

[@kahuna1247]

@@mikejohnston80 And as long as it works, Stabila doesn't matter.

[@dougdowney9737]

Ya, still a hard pass onn Stibila. I'll Stick with my cheaper ones that do the same thing (and have a magnet). No warranty but who cares. Cheap enough to just by another. Take care of them and they last well as does anything. Saying goes take care of your stuff it will take care of you.

[@josephrichardson4678]

Oh that is bologna. You called them. I emailed them and said something about the video. Im sure others emailed and said something. They got spooked about sales and hooked you up.

[@MrDbrault]

I did too. Tagged em the video on Facebook and asked them what was up. They replied saying they were making it right. Glad to see they came through.

[@ChrisLoganToronto]

I Tweeted them....I'm sure hat wasn't a great day down at the old Level office.

[@jt5747]

I emailed them and commented in a bunch of Stabila's KZbin videos with a link to the other video video.

[@bluelude2001]

Stabila even has a video on how to check accuracy on your level. Dude In it said only a handful of levels get replaced in a year. Most levels are bent and get denied warranty, which yours was bent and the vial is considered a moving part. You definitely got special treatment when they saw your video.

[@phoenixmacallan763]

Hey brother, the tiny one is to put it over the drain in new showers and make sure it is leveled. It fits right on top with no overhang so that the pitch of the shower pan does not interfere with it. Just thought you should know. God bless!

[@KKhhoorrnniittee]

Also good for leveling electrical sockets if you install them in concrete or brick walls (done that with a bigger level, a bit awkward if you ask me).

[@arturocamacho408]

GOD BLESS YOU JAIMIE FOR GIVING A WHOLE NEW SET OF STABILA LEVELES TO RAY RAY

[@Sc-jf3yk]

I've had two levels go bad. Got two new ones no questions asked. Told the lumber yard to take care of it and they did. Just an average contractor but I bought it through the lumber yard.

[@bwax1542]

The power of public perception was way too much for Stabila. Your last Stabila video left them a bit off center.

[@marksmith6104]

Eric saved the day (again).

[@PerkinsBuilderBrothers]

Thanks ;)

[@jv4779]

Good for you. Sucks for anyone else that doesn't have a popular channel.

[@halbaker4681]

Stabila, damage control just a tad too late.....

[@jerediswatching6563]

You only got a new level because of your exposure... You know it. It was bleeding out of your "they would do it for anybody" comment. I guess your just trying to be nice and give them the benefit of the doubt but I think your playing along with the "oops" story was weak and disingenuous.

[@jerediswatching6563]

I still love y'all I just didn't like that...at all.

[@naamansalas]

Sure they made a mistake... Damage control! lol

[@brucebivens4076]

Glad to see you back to work Jamie .cant keep a good man down

[@dand.9871]

That is BS on Stabila part ... they don't send Levels for free to people that do not have KZbin channels and shame them on the channel!

[@mattschoular8844]

I call BS on Stabila. My bestt level is an Irwin 2500 series.

[@DoctorPrepperMD]

Dude, Whatever it takes. I don’t believe they would have done that for anyone. You guys deserve it though. Great to see you rehabing your hand. I have a friend who is a butcher with permanent injuries and he is now part of the US World Butchering Championship team. You are going to totally going to kill this with your attitude!!

[@marcross3197]

I emailed them and this was their reply. First and foremost, I want to thank you for taking the time to contact our customer service team with regards to the warranty issue that surfaced on The Perkins Brothers Builders KZbin channel. At Stabila, we take great pride in our customer service and our lifetime guarantee on the accuracy of our levels. When this surfaced, it exploited a weakness in our process and we simply dropped the ball in communicating with Mr. Perkins the warranty process and potential options for resolution. You mention that you are a past Stabila customer with several of our products. I wanted to personally thank you for choosing Stabila and let you know that we do appreciate support from customers such as yourself. We will always firmly stand behind our warranty statement and guidelines, which does state that bent and damaged levels do void the lifetime warranty. Where we clearly failed, however, is communicating that with Mr. Perkins immediately and offering him a generous discount on a new level. You are 100% correct in acknowledging that. Over the past 2 weeks, we have reviewed and solidified our policy to make sure this never happens again. Documented evidence of bent and damaged frames will be offered as will a very nice discount on a brand new level. We are greatly appreciative of every single one of our customers and are thankful for the feedback we have received (both positive and negative) as this allows us to acknowledge our weaknesses and improve moving forward. We are committed to providing the best product and service to every one of our customers and hope that we can regain your trust moving forward. Please do not hesitate to reach out to me if you need anything. Thank you and Best Regards, Jeff Staehler

[@MeSSwithME3]

im calling BS on the "mistake". Due to the bad publicity and your large following, of course they had to fix the issue.

[@karlsmith8872]

I am glad they came through! My Milwaukee 48inch level arrived to day and I am impressed with the quality. Sorry, I like mine better.

[@MikeBCNU]

I worked in the Alarm Industry 38 years - We used little mini levels like that for panels, sensors, maglocks, PIRs -- and to show customers their keypad was level

[@HuskyKMA]

Boy do I have some ocean front property in Arizona to sell you if you believe that story! Come on man, you don't really believe the "new guy" story, right? This is the classic case of a "celebrity" or "influencer" getting treatment that the "regular guy" would never get once the company realizes they made a terrible PR decision.

[@ZipKickGo]

Is that a mini level in your pocket or are you happy to see me?

[@аралтанманджиев-п2ж]

In Russia Stabila sells short level similar to yours. It has built in magnet. Electricians attach the level to metal electrical plug when screw them in into electrical boxes. The boxes are European style ie round. So you need a level to mount a plug into outlet level

[@charlesputnam7381]

For what it’s worth, I have the same set and I love these levels. LOVE THEM. and the case they came in. I know, it’s freaky and weird, but these are excellent, durable, accurate levels and the case protects them in the truck and has room for more. I’ve used big-box store throw-away levels for years...I’ll never go back!

[@michael.schuler]

Forty years ago, I dropped my first brand new 6' Stabila off a scaffold, just hours after taking possession of it. Most unfortunately, it landed on a strut, taking the full impact immediately below the center vial cutout, causing the extrusion to bend ever so slightly. I called Stabila, explaining that I was responsible for wrecking my level and needed to replace it asap. But the woman taking the call was so stupid, she kept saying, "So you're telling me that your level no longer reads level properly." I said no, reiterating that I had caused the damage by my carelessness, and that I wasn't calling for warranty assistance but rather to order a new level. We cycled through this repartee maybe three times, she was so dumb. Finally, it dawned on me who the dumb one was: She was trying her best to hook me up with a new level by "misunderstanding" my confession. As I had repeatedly explained that I was working out of town on deadline and needed to get my order through her thick skull as quickly as possible, Stabila Fed-exed the free replacement to my jobsite. I've been rocking Stabila ever since. And I can vouch for their slogan: "Trust, never adjust."

[@travisselfe1811]

Ah, hey Jamie I have a broken level, will you send it back for me?😏

[@juniorsalas3687]

LOL

[@jeffphillips2450]

I’ve had 3 levels replaced for free ,no questions asked,two 12 ft plate levels

[@juniorsalas3687]

Of CORSE THEY WOULD! Now i really don’t like Stabila no matter how good they are.

[@westwardbound1436]

I bought the mini as a joke because it was only 5 bucks but found a good use leveling thin sills and header jambs.

[@michelsoares562]

I'm a little guy and they replaced a 8 f level for me once

[@Graveltrucking]

Glad to seen they made it right 👍 Nice of you to give Ray the other set.

[@KC-wf7qt]

Hey guys! Thought I'd ad some light to something, the pocket level is for plumbing and conduit in small areas. I use that little guy all the time. Btw awesome to see Jaime back on the jobsite!👍

[@julietphillips1991]

That Stabila Level episode, part 2 was the most fun thing in my day! I am glad that "made in Germany" made it right after all. You should give the tiny one to Jason...he would say, "That's definitely one way to measure level!"

[@brians5539]

Not sure if I buy stabilas excuse I think they panicked when they saw how pissed your viewers were. Either way I think it’s very nice of you to give ray those levels.

[@johnfitzpatrick2469]

"That's the spirit" please stay on the level.

[@johnl.6354]

I'm very glad you got your level but i know for sure Stabila not being honest with us. Its very sad when you spend the extra $$$ to buy a good product but they don't care about you later down the road. No loyalty at all so is a no buy again for me. T

[@timlabarr6131]

As a sparky the smallest level with the single vile is the business! for boxing out a job 👍

[@torreyintahoe]

I just bought a 5 pack of stabilas and I have to say that they are great but I would not have had I seen these videos. Like everyone else is saying, they would not have done that for just anybody.

[@diycentral]

Ha. Nobody with common sense will believe they would have done all that for someone that isn't a KZbinr with a lot of followers 🤣

[@salvadorsepulveda6415]

Restored my ideal of customer service and support !! My next level will be Stabila !!

[@muscleman369]

Heck yea they seen that video!! Someone probably got chewed out a few times over it too!! Ha

[@jaybloggs8699]

Someone in PR doing damage control, definitely nobody got chewed out 🤔

[@jkbethune]

@@jaybloggs8699 Agreed.

[@muscleman369]

Ur right. The higher ups are always nice to ppl after mistakes are made.

[@Lamarvelous08]

@@muscleman369 0 mistakes were made initially... that's the whole point. They might now have a new policy in place to search for the person requesting a warranty on KZbin before they automatically deny their claim. But the damage seems to be already done, most people (except for the Perkins brothers) aren't buying their bullshit sob story... damn sellouts man.. such a shame

[@jimmason5738]

I've had a plumbing inspector pull out a baby pocket level and check a short sink drain or laundry drain pipe (between the trap and tee) in a wall.

[@Talinthis]

i have a couple of those teeny levels but mine has a magnet for pipe, i slap it on when i bend EMT offsets and 90 degree. Also that total 180 they did was bullshit, their "mistake" would have never been corrected if you did not phone them to ask again when they should have done it properly in the first place from their warranty department

[@ChippyMac93]

shoulda just kept using the old one... no bubble no trouble

[@alanmcconnaughey5046]

I think all the hate towards stabila is stupid. Everyone makes mistakes. Good on them from owning it. Second that level was well used. It makes we want to buy one as it has lasted well

[@stephenroth72]

I've got a pile of stabila levels that are out of level. Some lost level very quickly. Thought I was buying the best. Not the case.

[@corneliusstruik5699]

The baby level looks like it would be good for laying concrete blocks. :)

[@DoctorPrepperMD]

Dude.... that beard is getting Epic!

[@davidr9876]

The real miracle is that your old level never walked off the job site in ten years. Maybe I just work with a bunch of thieves.

[@MyFortressConstruction]

#1: They gave very specific reasons why your level didn't pass. They tested it so it wasn't a "mistake". #2: Eric spent a drive talking with them. #3: They admitted that they saw your video and realized how bad they looked and would continue to look because KZbin would be showing that video for the next decade. The only logical business decision was to expedite ship a new level to you and hope for a new video. Any company would do this, but they really need to update their return policy if they want to gain back trust.

[@predsam]

After this video series I am without a doubt not buying a stabila level again.

[@Synic08]

This is awesome.... I was at the local box store, and they had a Stabila 24” level on the shelf for $88... I even asked the guy, “does this one light up or something” assuming it had a button... he proceeds to tell me how they are the best levels and all, and even touted their vial replacement.... I kinda picture myself NEVER returning a level unless it happens very close to when I got it.... Then, let’s just say I DO get the level, thinking if there was an issue, I could get it fixed or replaced and that will save money in the long run... unless you have publicity, it appears he wasn’t getting a level until he blasted it all over youtube.... No thanks, sticking with Kapro.

[@danh.6019]

On the level. Good on them for making it right.

[@marcross3197]

I think stabila should send us all a level as an apology for thinking we are idiots

[@BrandonDJx]

Basically if Stabila don't warrant their levels within reason. Make a video get them all replaced!

[@mwrcrft]

Keep thing on the level,good to see everyone back on the job site.

[@mischavanengelen5343]

I have one of those small levels called the "stabila electric" which has a magnetic back and indentation so you can clip it to the metal inside of an outlet you want to install...

[@offcuts4146]

This does sound a bit dodgy stabilla said straight away we saw your video. Think this is a bit of cheap advertising by stabilla when they saw all the bad comments. Glad you got your level sorted. Ive got that special edition set they are good

[@torbenbrendstrup3149]

The small one is quite handy for electricians when screwing in outlets.

[@bashtile]

so if anyone needs the replacement, video on youtube to support it is a must

[@gordonclark7632]

The little level could be used in tight spaces for example if you had ocd and wanted to check the level of noggins (you call it blocking).

[@benjaminmoore4514]

Think that tiny level is for leveling steel plates for steps?

[@michaelflynn2699]

I use the small level for bathroom accessories, like toilet roll holders and hand towel rails 👍🏻

[@amsohn1]

Oh how cool!! Thanks for sharing

[@Derotron]

The smal Level is for electrisions. Top make sure that wallplates are level.

[@scottxharris]

After following along with this story it’s clear to me Stabila doesn’t give a crap unless you can damage their brand. Sola levels for me from now on.

[@itaintrocketscience]

I’m just happy you got your level ( and many more) Stabilia might be playing favorites with you tubers but I’m guessing that Eric’s strongly worded phone call is what actually did it. You would be amazed at what “level headed” logic can bring you. Firm, respectful, intelligent arguments will get you miles. You just have to be willing to spend time. Besides, no one can argue that Stabilia is probably the best level in the world. What top quality builder wouldn’t want one?

[@justingray3456]

They didn't honor their warranty for me. Same problem with me, liquid partially drained out of of one level. You only got satisfaction because of the bad press.

[@mikesenesouk531]

Ahh man, I thought Jamie was going to say he was going to do a give away since he loves his subscribers soooo much. Dang it.

[@CybekCusal]

Yeah I thought so too

[@MrNaliux]

I had my eyes for a long time on the bundles they have on special sale from time to time. They recently had them on sale on ganahl lumber for the lowest price ever. Guess what I did? I just walk by and told my buddies from the job about the second video and guess who bought the special offer deal. NO ONE

[@MrNaliux]

What to do when the damage is done?...

[@dawnc1419]

I can't believe I've just invested my time watching 3 episodes stabila levels but i really needed to know what happened 😂😂

[@santiagodominguez2522]

Very happy for you new level request

[@dejongxm]

im a electrician in europ and i use one of those tiny levels to level mij sockets and switches

[@danielgeng2306]

“All our houses will just be built out of level! Lmao

[@xXAnchormonXx]

Stabila saw 146000 subscribers, and said make a new video. Let’s be real here. Happens 100s of thousands of times to many youtubers and “influencers”

[@mikedixon8741]

Oh snap! I was so mad about how they treated you I phoned in and told them I would never ever buy another stabila level because how they treated you. When I texted them a picture of my 48" level they pointed out it was a Stanley, and not a Stabila and realized I was too cheap to make good on my threat. But isn't it the thought that counts? I had your back! Cheaply, but I had it!

[@boots7859]

Dude, that was funny. Almost you a poet and din't knowit level. Best In Show award.

[@josephhall2858]

Told y'all I was a big deal! You're welcome Jamie, glad I could help out! 😂

[@iaincorbett2420]

"To have, to hold, and to level" sounds like something Stabila would say for wedding vows

[@harleybuilds4199]

Where do I buy a your guys hat!? I want one!

[@FritsvanDoorn]

That tiny level is used to check the bigger level to see if it is level.

[@saffalife8831]

The small 1 is to check the accuracy of ur levels after u drop it