The 7 Truths of Customer Service in your Supply Chain

[@supplychainsecrets]

This video is brought to you by Logistics Bureau - Management Consultants, who reduce costs and improve service for organisations Worldwide. If you need any assistance on any of the topics on this channel, just visit us at: www.logisticsbureau.com/

[@supplychainsecrets]

TIMESTAMPS (in case you want to skip) 👇 0:00 Intro 0:25 Most Companies Fail to Understand the Service Needs of the Customers 0:58 Most Companies Don’t Segment the Customer Needs 1:30 Some Customers are Happy with What You Might Perceive as Poor Service 2:18 Most Companies Don’t Have Sufficient SC Cost and Performance Visibility 3:07 Customers often won't Tell You When They’re Not Happy 4:40 All Companies Have Non-Profitable Customers/Orders 5:48 All Companies Have Non-Profitable Products and Services 6:31 Summary 6:46 Outro

[@amousawie]

This is an excellent lead into many topics in the Supply Chain Management industrial and academic spheres. I am following your lectures as they are clear

[@supplychainsecrets]

Glad you enjoy them.

[@abhishekraturi2377]

Thank u sir for ur valuable insights

[@supplychainsecrets]

Always welcome

[@peterdavis3878]

The starting point of all Supply Chains should be the voice of the customer - and this should be reflected in their service/supply agreement with items such as lead times and communication requirements completely resolved. This can be hard when the sales team focus on the product and the price neglecting that service and compliance will retain the customer.

[@supplychainsecrets]

Very true Peter. Good point.

[@sreram1362]

I am an undergraduate, interested in supply chain industry, is it possible for me to enter supply chain industry,, especially in ports, with a masters in industrial engineering. Please guide me through this sir, if not what should I do, pursue a supply chain management degree without work experience?

[@supplychainsecrets]

I would get some work experience in Supply Chain first, then if you feel the need for further formal training, pick something suitable. Balance education with experience.

[@sreram1362]

Thank you sir, this really helps me to make a better decision.

[@supplychainsecrets]

Does your Business offer different levels of customer service, depending on the customer's needs?