The Car Warranty Claims Just DON'T STOP Coming! | BM Weekly EP 24

[@Tosh825]

I like these type of vids because it does one thing. Gives, honest, real life workings of normal people, doing a normal business and shows the shitty attitude that the British public has towards, not just car dealers but the whole service industry. Normal down to earth people, trying to do real normal work. We can all see it isn't a shitty back street garage, sales place on a main road. The setup, the money put into it show you are genuinely trying to be on the same footing as main dealers. In fact, the fact that this is a family run one, and not a cooperate run must sell 60 units a month dealer. Means you are probably getting better work, and more care towards a car that anyone could buy. I've had dealings with main dealers and some of the communication and shoddy work is shocking! Well done guys, all hard working, genuine blokes. Wish you the greatest success.

[@ShiftingMetal]

Thanks, really appreciate that!

[@zzhughesd]

Commercial property agents dislike the motor trade. Banks hate the motor trader. Punters. Tend to Dislike car traders and garages. At least we’re not conning estate agents. I do think we should be ice cream men knocking out 10p cost Whippies for almost a fiver !!! They aren’t universally disliked. Either. And don’t get many a come back. My ice cream has broken you sold it me you knew. I’m going to the papers !!!!

[@zzhughesd]

@@ShiftingMetal good watch. Listening in as trudging through the city of steel wet streets to collect one A4C

[@jarrodhayne560]

Yeah hard work is noble, our society is in such a shambles that we don’t honour it

[@zzhughesd]

@@jarrodhayne560 correct. Don’t google Chinese. Lying down movement Lying Flat,” or tangping, is an online meme that arose in April 2021 as an informal social movement in China urging young workers and professionals, including the middle-class Chinese who are to be the engine of Xi Jinping's domestic boom, to reject social pressure to achieve success in the workplace or fulfillment… don’t work. Just remove yourself employment market and lie flat !!!!

[@Dan-78]

Joe, I watch your videos week in and week out, you are a great boss, but I do notice some of the young boys take the piss, they need to realise you are a business and you are there boss! I’d love to work for u, seem like a decent guy, young ones don’t no how good they got it

[@olivernaumann3966]

I think you’re right about those MOTs Joe if it’s costing you money loose it. Plus you loose the hassle maybe baby steps, keep the servicing and maintenance for now but it sounds like getting rid of the MOTs would release some of that pressure.

[@mattt5738]

I run a business in a totally different industry. But it’s exactly the same. Frustrations and things out of my control that eat my time and money. It’s nice to see I’m not alone.

[@ColinCarFan]

General principle is to focus on your core business and the skills/people to grow it. Your focus looks to be car sales and as a small business do you really want a team fixing and MOTing cars when you could contract that. If you really think you want MOT/servicing business, have someone else focus on that.

[@peterstanford9720]

Your absolute integrity shines through. Your customers are so lucky. The problem is that to those people who don't have access to a second car, when they have an issue it's a catastrophe. The car has probably taken up most of their available funds; then being late for work and losing pay (could someone explain this concept to Jordan ? sorry, only kidding !!) school run, elderly parents etc, sadly the stress comes through in their panic and aggressive attitude. Not excusing such behavior and I know you know all this. Certainly clearing the workshop backlog and creating some slack will give you a massive breather when inevitable issues do arise and take the pressure off you and the team. Maybe nominate your senior technician to handle warranty in the first instance, freeing you up to do what you do best....... Sorry, not telling you your job, but now I've typed this I shall leave it here.

[@ShiftingMetal]

It all makes sense!

[@blackdogbuildings760]

Just wanted to say that I use a local mechanic that uses a separate garage to do MOTs. He charges an extra £30 for his time taking cars to the test centre and I think it’s well worth it. If it fails on something small it’s sorted the same day where as you’d have to take it back for a retest etc. I don’t understand people’s mindsets wanting something for nothing. I watch your weekly’s every Sunday night and it’s a real insight into the industry- I’d always quite fancied running a small sales/garage but not so sure now 😂 fair play to you though, chin up and all be well I’m sure 💪🏻🙌🏻

[@henrykravitz468]

Love the content, as we get to see the every day of running a car dealership. Also looking forward to the collab with Chops Garage. Maybe stop doing MOT's for the short term, then long term, once you have a unit or a bigger space you can then have 3 or 4 bays just on Mot's, and 3 bays for mechanical work. You will be fine, be positive always. People nowadays have no patience, no people skills, and just want to blame other people for whatever is going wrong in their lives. You have always been honest with these videos. Keep up the good work. Hope Toby moved okay

[@rickyrall1971]

As you have a team of staff you should consider a standard uniform for all. Appearance is quite a thing.

[@tomoreilly9932]

In the words of a d-ream song 'things can only get better' Been a dark video this week,but spring is nearly on us, sunshine and warmth will lighten up the mood... Oh and hopefully some realistic customers.

[@deanlake7962]

Chin up joe. Definitely think you making the right decision on ending the customers garage jobs and just getting your cars sorted. Hopefully you find a new place soon 😊. Have a good week 👌👍

[@paulmoore6345]

Keep optimistic. Things will get better. 👍👍👍👍

[@stephendavies6080]

Considering the amount of cars that r available, your overheads , amount of staff you’ve got doesn’t seem the right balance,

[@petermcgregor3274]

Hi Joe it’s about time you started laying the law down big time your the boss what you say goes for me there are two many layabouts taking it easy get tough

[@jeffpower1490]

Take care Joe👍

[@Byro64]

Mate I retired from the job 3 years ago after 25 years in the job sold my business and feet up time Don’t miss screamers and bone idol staff at all 😂 Keep ya chin up mate it will be worth it in the end

[@ziefik]

Feel for you Joe, dealing with the general public might be one of the worst parts of any job. Trying to run your own business and trying to please everyone must be that much worse. I work in a small workshop in a factory and my "customers" are engineers, workers and some managers and that's bad enough as it is - bearing in mind these are supposed to be mechanically minded people who should understand things take time - nope. I don't think I would last in any hospitality or customer service focused job, my patience these days is way too thin!

[@Mora41]

would buy a car from you guys in a heartbeat.. AAA+ customer service from what i've seen... sadly lacking these days in a lot of business..

[@roystonvehicles9129]

Just say it's check and test service, up on ramp quick look round, report to customer on basic stuff, say 125 Inc taking it there, if they don't like it let them spend 2 hours taking it themselves, I take em and charge, everbodys really grateful, I get in for the first test 7.45 am I'm back for 9 am tell the customer what wants doing, test failures can lead to car sales as you'll know, I'd not fob it off tbh.

[@volt8684]

Hope staff return, your circs improve and think the key is new premises I know not for want of trying

[@petetucker8702]

Love the beardless look 😀 you sorted the Pierburg out on my little red mk2 golf driver a couple of months ago, subscribed and looking forward to you new content!!

[@TonyHope-p5l]

Very honest video breath of fresh air

[@julesviolin]

I get round this MOT fee malarkey by charging £38 for a pre MOT check. 90% of customers opt for this. Advantage being they get a clean MOT as I've got to know over the years what my tester looks for, so we carry out any work before the test. If the list is too big at least they get pre warning and have a bit more time to decide what to do whether to go ahead or scrap or sell for parts ⚠️

[@Tyronnster]

Really enjoy these vids. Can see how much the mot thing has got you down

[@davidclarke9767]

A customer of mine ran a small car sales and repair for many years but in the 2000s he gave it up as he said regarding warranty claims every customer is your boss for 3 months. A chap drove 60 miles back to his garage because a small bulb had blown. It actually cost the customer more in petrol.

[@danielevans7905]

Another great video guys I enjoy watching the weekly’s on a Saturday evening

[@patrickjmorgan]

Wow- that was some watching and it sort of gave an insight to car dealership , fly on the wall style. Not all a bed of ‘WOSES’ as the say in my part of the world. I understand we all need to make a living and I know employing humans is hard work. For my own experience, car dealers have alway tried to rip me off and even LR Warranties are not honoured even though the words say otherwise.. Barrett’s of Ashford put my ACE bar through but a year later, not my wishbones.They said ‘ we have put too many through and they are knocking them back’. FYI- LRwarantee was £1200 a year…. So not small . To use your phrase- ‘Not my problem’. Still, 10 years on the L320 is still fulfilling its £30k point sale price- it seemed a lot of cash that long ago….Maybe I expect too much.

[@georgeshacklady]

sound video but thats what its like when you need to deal with the public pain in the back side do you find when you help people out it back fires

[@jarrodhayne560]

LMAO the 911 joke at the start 😂 more of this please, just natural sh*t talk, love it

[@JamesMonty]

Yup, great video, nice seeing the real goings on in a car business, good and bad 👍

[@zzhughesd]

Joe. Hadn’t heard of James Sinclair’s podcast until saw you on it. Was a good listen. Also when will I see some blue in the sky on a BM drone shot of the garage. It’s as sunny as Stockport down there !!!!!!

[@RichardArblaster]

Great podcast episode you did with James Sinclair 👍👍👍

[@ShiftingMetal]

Glad you enjoyed it

[@agrubera75]

The issue with MOT is people assume that if you take their car to the MOT station it will sail through with flying colours but if fails they will blame you.

[@sinewman8458]

Joe you look like you have the weight of the world on your shoulders!! You’ve worked hard to get to this point . I’ve worked for bca , and other motor trade jobs and seen others crumble. Please don’t give up , you need to sort out some of the staff as they take the piss out of you . But keep going

[@ShiftingMetal]

Thanks bud!

[@cliffcrabtree4359]

A real heartfelt one there Joe. £75 mot , ouch !. My local garage charges £45, it used to be £57 until they dropped the price when contactkess payments went to £45. Bad news you can't get trade price on the testing!. Quite a few entitled people down your way too !. Keep your chin up. . cliffyc.

[@ShiftingMetal]

Thanks mate!

[@volt8684]

Disgraceful. Average here is £45 but one local £29

[@c11yan]

I had similar issues with older main dealer px cars changed to higher mileage 3/4 year old ex lease. But it is so so dull buying blue grey Passats A4s A6s base spec BMWs just no variety or interest like the franchise dealer px section.

[@michaelmckeary1165]

It seems most mechanics are going through the same scenario as you. Mechanics should be doing really well but there is something going wrong with all all of them. One thing I have noticed is they all don't have enough ramps to work on. One needs double the amount one thinks they need because you must now realise that getting parts is not that easy. Japan started it with their just in time business which is great until wars begin and now part making has to move to other countries. You strip the vehicle down on the ramp and then can't get the new part so one has a dilemma. Plenty of ramps then you leave it till the part appears. If you need the ramp then one puts it back together and moves off the ramp to store it somewhere which ends up being double work for same money. 🤔🤔

[@tonyb622]

Never mind CSI, how about Berrow IDR - International Dog Rescue 😊

[@tigermoth3194]

Keep your chin up, Joe. Remember! Today, Berrow Motors - Tomorrow, World Domination 👍

[@terrywilkins5266]

You can't have staff as mates, they are there to work. You have a great business but, watching the staff wandering in and out the office is not on. As for other car sales, they are afraid of competition. I know of a mile long car sales sites who get on with each other so, whats their problem ??

[@djneils100]

slight office vibe to the start of this!

[@ShiftingMetal]

I get that a lot! 😂

[@zebbedy8542]

Great video as always. Watch every episode the moment it drops. Thanks for your hard work. 👍

[@ShiftingMetal]

I appreciate that!

[@aot9708]

I do like your channel. I had a look on your website for the cars you sell. Please put the same dedication and passion in those adverts. They are so vague and uninspiring in the description

[@taxibadge1972]

Another great watch fella,poor show that the road between yourselves and the mot centre isn’t spotless 😂,can’t believe someone would complain about that,roll on the next video 👍👍

[@Lookluuk]

Hello from Ireland Great videos I like the fly on the wall documentary style content,

[@leeallen1407]

One thing that annoys me is people saying they have no money, but continue to go out and buy shit they don't really need

[@RenAndShrimpy]

lol… Toby NOT taking over... LOL. Also, if it was easy everyone would be in business. Most people just flip the ticket, sit in the back with others driving them. Stay in the front seat, stay in control of direction.

[@daniellantos26]

Hello, I have one question. Do you accept pre-buy inspections on your cars?

[@bryanadams4436]

Cracking podcast as usual Joe keep your chin up mate

[@markfoden765]

Wow what a thoroughly miserable depressing video that was😂😂loved it but you could have saved it a little by putting sophie in it for a minute or so🙈🤣🤣hope this week will be slightly better😬🤞😁👍

[@jezhopo7221]

As a business owner. No way id do anything for 200 quid a day. You need to move up the ladder to deal with better people and get yourself out of the shit. People are shit but as you go up the money they are generally better. Hope it helps.

[@roystonvehicles9129]

I packed in my garage in the 90s mate due to comebacks, I've been in property and cars, it's that bain of the car game warranty, all I can say is you seem to like lumpy stuff, for big margin, plus you obviously like cars like that, but goes hand in hand with big bills, I stick to plain and simple, tbh I've a merc and a range rover parked up and I'll probably loose a fortune. But whatever you do with cars it's a problem, I fitted someone a micra back box Christmas day morning.

[@twiz1084]

☠️

[@ShiftingMetal]

I do like a bigger margin, wouldn’t want to do it for smaller ones!

[@Pelt101]

Great vid Joe…keep it up bro. Where’s ya Mechs doctors note. “Don’t take the piss out off a good boss” stick that on the office notice board.

[@ShiftingMetal]

He’s not taking the mick, he was really rough!

[@volt8684]

People get ill, people get better it’s part of life. In other countries who are more empathetic and realise the spread of disease, you are positively banned for coming to work if contagious. When I was working in an office sharing phones / keyboard, air conditioning you were guaranteed to get ill if someone else was.

[@aarondavies9642]

Team building exercise go-karting 😂 to lift the mood 💪

[@liamegan4303]

Hi Joe. I loved this Video. Keep it up bro 😅🇨🇮

[@BurtonOutdoors]

3 & a half bags mate, its got Skin & Wind too 😂😂

[@Mike-hx7yn]

Hi joe I’ve been watching your videos for ever and I think as you are now expanding you need to run leaner and watch your overheads or your going to be let down by your staff cus it aint their money Just saying 👍

[@timbramley6298]

Looks like a shit week for you this week Joe, keep your chin up mate.. Customers can be so fickle.. Still loving the content 👍👍

[@Jackjhumphries7]

I would 100% get rid of the mechanical side and MOT and just stick to car sales .Dealing with the public who want something for nothing and there lives are so empty they have to winge about everything are not worth it. Keep doing what you’re doing

[@zzhughesd]

Even I’m shocked doing it all. Car sales is often on the side of repair garage cum MOT station business. Not incorporated as one all too often. Cars make more money. Stand-alone. Just keep the mechanic/s and workshop

[@twiz1084]

@@zzhughesdcum stations?😀

[@hughesy606]

I honestly think you’re right about knocking the retail work on the head. You need to make sure your sales stock is ready to go - knock one bay on the head for an MOT bay (if you can fit it in) or go balls deep and see if you can buy a small workshop business out - old boy looking for a retirement plan?

[@TheHumblePaintSprayer333]

Great Video, its tough times in the trade atm

[@alanpatterson2759]

And it'll get tougher. They don't want you to have cars. See TV adverts as regard home delivery.

[@toy838]

Thanks

[@TJC156]

I have said it before and I’ll say it again. Some of of your staff take the absolute mick it seems which is a real shame. Your business is good and the channel is great, but some of your people need to go. Focus on what you can control like buying good stock and your luck will turn. Good luck from 🇮🇪

[@harminderkambow9642]

Love the channel! I think you are trying to take on too many tasks/avenues for sales. I understand the diversification, but as you've realised, it's becoming too much of a hassle. The fact that you are effectively losing money for sorting out MOTs is suicide. If you are not making a have decent margin on a service, knock it on the head. The stress and headache (plus it's effecting your bread and butter), isn't worth it.

[@Marcus-cf6xc]

Love all the videos

[@AlanRafferty]

'Blow after blow after blow'. Might need to start calling you Felucia, if that carries on. Hopefully March will bring better times for you...

[@robertbaker6901]

Hi joe good video would it be better to out source your mechanical work less stress for you so you coul concentrate on the car sales side of the business i see on some other channels that what they do any whatever you do you deserve success your a grafter

[@rchippy2319]

Ever since you took my car for an MOT my cat won't drink milk.😂

[@ShiftingMetal]

😂💯

[@jonathancollard3710]

…”just in a meeting, can I come back to you”….. why feckin answer the phone if your meeting was that important then 🤦🏻‍♂️ brush-off 1-0-1 😡

[@JamesMonty]

Yeah running a business can be very stressful, it’s great when things are going well, but horrible when the shit hits the fan.

[@zzhughesd]

I downsized. So get the margin still. But not the problems. 12 cars not 70. Sounds joyous. But it’s dull. Nothing goes wrong ‘ enough’

[@twiz1084]

@@zzhughesdwhat a load of bull. I’ve never heard such nonsense.

[@doozeruk2000]

Hard viewing this Joe. After watching you for almost a year now I've seen you grow very rapidly and spend big bucks on staff and premises to get to this point. I really hope you get out of this hole, profit doesn't come easy especially with the outlay you have. When I looked to expand a few years ago I had lots of people say to me you'll work half a day more per day by employing people for very little reward. I don't know how you manage buddy but keep that chin up and stay on the right path

[@KipKippax]

Chin Up...

[@johnbrown3471]

ICE cars are brilliant.

[@volt8684]

Yes they are repairable

[@johnbrown3471]

You'd have thought the manufacturers would highlight that fact when selling their products. ie The new fully repairable (insert vehicle) from BMW etc They could add 'Hours of fun maybe?'. @@volt8684

[@roystonvehicles9129]

I try to just stick to Internet sales that we ideally deliver, you do get a lot less comebacks, I was the friendly local garage but local people are a nightmare, bought discs and pads for a BM last year for a job, customer didn't like the quote, did at first then it's too dear, I sent em back, a few mths down the line he's calling for a wheel bearing doing like nothings happened, I just fu**Ed him off, if you do work maybe just do a service, discs and pads, no big jobs.

[@bushmechanic5991]

Your are top man.

[@DF12]

"Would you not get board" lol

[@DaleSteel]

Why would you fit a brand new engine? He has no legal right to that plus that car with a brand new engine would be worth more than what you initially sold it for. Situations like that just issue a refund.

[@zzhughesd]

Betterment BS yes. Some punters just are clueless.

[@tomandrews2037]

Just say the word carbase don’t be shy 😂😂😂

[@RumpleXstillXskin]

Tuff @ the top 😂

[@gorsmy]

Joe you and every other car dealer's pdf and sensors are a nightmare

[@piping9153]

Reaping what you have sewing. Ouch

[@ShiftingMetal]

Love to know what you’re reaping. Sweet FA I imagine as I doubt you’ve ever taken anything but the easy and safe route 👍

[@chubbychubs4636]

Everyone hates cars at some point

[@seanwallace1972]

In the intro to this video the camera pans around your yard,in the back ground it looks like you have a white Skoda Octavia,I’ve been on your website I can’t see it is it still for sale,if so can I have more details

[@ShiftingMetal]

Sorry, that one’s now sold!

[@billdornan4379]

Hey Ho! 🇨🇦

[@420somewhereG]

👍🏼👍🏼👍🏼

[@roystonvehicles9129]

Maybe the 50 quid on a quick job doesn't look 2 bad when your blowing 4k on an engine bud?

[@twiz1084]

Stick to your own business, BUD.

[@aerial558]

Honest Joe you are legend 👍

[@ShiftingMetal]

🫡

[@davidsewell3745]

I second that, keep doing what you do Joe 😊

[@leeallen1407]

Jason always seem miserable and serious all the time , never seems to smile

[@ShiftingMetal]

Haha, no he puts it on for the camera 😂

[@pokemonpackmasters]

3500 profit best bit lol

[@steveng5503]

I find videos thought provoking. How does the business make money?

[@ChrisPatrick-q6k]

I'll post you some Chocolate's 😮

[@Vehiclescore]

💪🏻

[@SameSh1tDifferentDrain]

Dafuq happened to Monday?😊

[@ShiftingMetal]

Stress 😂

[@dilan4123]

Talking about your employees negatively ‘not pulling their weight’ even if true, isn’t very professional especially when uploaded to KZbin. May want to think about voicing things like that next time

[@summerjunk929]

if one of my employees did a convid test i'd show em the door!

[@Mr_Dave1979]

Obviously you are a 🔔 end then

[@skippercaship]

What has this video got to do with Car Warranty Claims, should be titled a day in the live of a car sales man also too long became boring to watch. I will be unsubscribing

[@ShiftingMetal]

Bye bye 👋

[@maxnavsa4470]

If you stop selling dodgy/problem cars to honest hard working British public then you won't get warranty claims.

[@ShiftingMetal]

Thanks for the advice, if I ever want to know how to be an ignorant loser online, I’ll come straight you ✊🍆💦

[@twiz1084]

@@ShiftingMetal👍😂😂😂

[@al1356]

@@ShiftingMetalha ha brilliant

[@TerryFeatherstone]

Spot on

[@davidwelsh3530]

Excellent reply Joe you’ve got to love these mouth breathers fair play

[@bornpompey2]

I have to be honest Jo, I have enjoyed watching your vlogs but just lately its like your running out of content. That was 56 mins and 10 secs of my life i wont get back 😞

[@EdwardSnell-r9o]

The joys of being a car dealer! I gave it up after tooo many customers being grossly un realistic.

[@EdwardSnell-r9o]

When it's good is great and as you know when it's not it's awful. I loved the auction buzz and certainly miss that. Always beware of part exchange clients who seem twitchy or don't initially bring the car for appraisal. My favourite line was I didn't realise you had 2 the same 🤣. You obviously brought the wrong one for appraisal. I sold trade cars to a clocker and he was a master at fudging service books. A proper little Rembrandt I am.sure you know the other community you should never deal with....

[@lukem9962]

I found people have gotten way wirse since things went up i left doing mechanics for this reason not worth it