The customer thinks I’m wrong…

[@Heatking]

Short and sweet this one. Thank you so much for the 6,000 subscribers… can you help me get to 10,000? It’s free!! ❤

[@paulj9022]

Dan, you work is Always spot on, love watching your content. ❤Paul

[@dalesmith1160]

Had a few of those "i think you might be missing conversations over the years" they are a fine art

[@Heatking]

@@dalesmith1160 do your customers agree with you though? 😂😂😂

[@dalesmith1160]

Social housing so no it's always our fault haha

[@Heatking]

@ 😂😂😂

[@user-jl7yf6py1k]

@@dalesmith1160same boat mate. And the entitlement of non nationals is crazy

[@dalesmith1160]

Made some money of condensation on cisterns of the year aswell, not had issues with non nationals to be honest

[@paulj9022]

Another awesome video Dan 😊❤

[@Bigdaftboy]

Quality mate, congrats on the 6K, next stop 10k! 😂😂

[@Heatking]

@@Bigdaftboy cheers pal! Hoping over Xmas I might hit it 😂😂😂

[@Bigdaftboy]

@ maybes aye maybes naw 😂

[@SteveHit1]

Great video Dan, and I think you were quite right in explaining the truth your customer. Obviously a bit awkward, but what else could you do!

[@Heatking]

Thank you Steve ❤! And thank you for your generosity ❤❤!

[@tonymurff5234]

Congrats on the 6k Dan, your flying with it now mate 😂, Great quick video 😎👍🤜

[@Heatking]

@@tonymurff5234 thanks mate. Just playing about with the video lengths at the minute! Glad you enjoyed. ♥️

[@dylanbrandley7888]

Worst one is when the customers have had their own theory about it and they’re convinced, but then you turn up and diagnose it as something completely different and they argue with you about it!

[@Heatking]

@@dylanbrandley7888 well that’s what happened here mate, they believed it was a toilet fault, not a misfire haha.

[@paulhowells6821]

Spot on diagnosis. It's a shame the customer was upset. They could have been more upset if you were not so honest and replaced it all .

[@Heatking]

@@paulhowells6821 you’re right mate, I wouldn’t have wanted to have replaced to be fair though 😂

[@EverydayLife621]

Best way would have been to add some Drain Tracing Dye Fluorescein into the systern / pan after every toilet trip for a day or so (you can get them in Green fluorescent tablets), you'd soon find out if its was coming out of the bog, as it would look like a nuclear zone under the bog if it was leaking.

[@Heatking]

@@EverydayLife621 what an idea! Thanks for that mate!

[@usemoreoil]

New subscriber,quite interesting stuff,no bs talk either 👍

[@Heatking]

@@usemoreoil thank you mate! Thank you very much for subscribing too ♥️

[@thegrinch295]

Me : proceeds to get snacks for the episode Dan : I can’t see this working ! The end ! What a buzz kill. I was hoping for literal tear down of the toilet bowl. Well I guess not today 😊 Thanks Dan for yet another fun speedy episode

[@Heatking]

@@thegrinch295 sorry mate. Got some long episodes coming up for you so don’t worry :) thanks for watching!

[@thegrinch295]

@ oh I’m always looking forward to your masterpieces

[@Heatking]

@ ♥️♥️

[@R1koe2840]

I tell you what I’ve been a heating engineer for 48 years, and you do a good job, well done

[@Heatking]

@@R1koe2840 thank you very much mate. I try my best but I’m not the best 😂

[@SadiTaichou]

I've never had to have a conversation about missing the toilet but I get called to jobs about "leaking baths" where nothing is leaking even after carrying out dye tests so we have to label those as water/appliance misuse and just advise the tenants about where they aim the shower head or wipe up any spillages. One guy had mushrooms growing under his bath because of how much water he was spilling

[@Heatking]

@@SadiTaichou I had one of them with the mushrooms under the bath too! Was bloody disgusting. In fact it’s on here somewhere haha. Thanks for the comment mate!

[@AlexRocks24-7]

Thanks

[@Heatking]

My man! 🥰🥰 you are a legend, thank you mate

[@AlexRocks24-7]

@Heatking you are sooooooooo welcome Dan 👌😎

[@Heatking]

@ ♥️♥️♥️♥️♥️

[@charliewillis8527]

Intreasting tip with the magnet Dan I didn't know that how does it work you are good at your boiler repairs .if it shapes do you have to replace the whole block

[@Heatking]

@@charliewillis8527 yeh whole block mate, theyre not expensive though, £45 off screwfix, the magnetic operates the sensor, just to prove the cartridge isn’t triggering the sensor.

[@user-jl7yf6py1k]

Too much of a stain on the floor has to be a hairline. Great video mate. Your flying 💪🇮🇪👏🏻

[@Heatking]

Maybe you and the customer was right, I’ve not had a call back yet 🤞🏽😂 thanks mate!

[@kennethdurkin-yp4yb]

Good job.

[@Heatking]

@@kennethdurkin-yp4yb cheers Kenneth!

[@charliewillis8527]

It's not your fault Dan you are spot on with your diagnosis but they don't like the truth thers nothing you can do but because you care you feel embarrassed

[@Heatking]

@@charliewillis8527 yeh that’s true mate, I’ve never had a call back yet though from this one. So hopefully they’ve realised ♥️

[@edthelasttribe9580]

Sometimes , there’s a condensation issues , where water sits at the bottom of the pan and the toilet design and quality of it , this is a hang wall , I had ordinary ones which is freestanding, and it looks like is leaking but it’s actually a problem with a water supplier , the water temperatures supplied in some areas are lower than you expect , that’s why you can’t beat the open vented system where water is feed from a tank upstairs in the loft water does heat up inside the tank you have less condensation issues , but if it’s supplied from the mains , toilet will always look filthy and muggy around the pan and wet most of the times and full condensation buildup around the tank , you should put a tissue inside the pan and check if the fill valve not letting by or Syphon itself not letting by or plastic syphon could be cracked is gradually leaking down the pan creating constant water run and cooling it continuously which will cause the condensation issues , there’s many scenarios but from my knowledge it looks like it is feed from the mains and during a winter times specially water temp is much lower supplied to a house.

[@markchristohperowen6806]

if something dropped inside the pan in the past it could cause it you might not even see the "ding". its a hard disscusion. she cant bend down there to clean it? see it even probably. she doesnt want to see him anywhere else.

[@stephengunner3047]

I had one where the customer was certain that the toilet was leaking. Like you, Dan, I flushed it several times and nothing happened. Whilst lying on the floor to try to find where it was leaking all I could smell was pee. I asked her if she had any children and she said that she had two young boys. I diagnosed missing and she went mad and told me to leave her house1

[@Heatking]

@@stephengunner3047 😂😂😂 why do they get so offended! Did you get paid? 😂😂

[@stephengunner3047]

@@Heatking No I didn't

[@russellbaldry5095]

I had the exact same scenario and i said to the lady that her little boy is peeing and missing the toilet. She wouldn’t accept my diagnosis 🙈🤦🏼‍♂️🤣

[@Heatking]

@@russellbaldry5095 I’m Glad it’s not just me, this is the second time I’ve said this to a customer though and they’ve refused to believe me 😂

[@llamedosr7843]

Same, the radiator next to the loo was rusty as well

[@sagar25yes]

It's piss from when the costumer is sitting down on the wc

[@sagar25yes]

Under the seat will have the brown pass stains .on the video you can see where it has been running down

[@sagar25yes]

839 you can see the brown stain on the front of it

[@Mobile-pd1uc]

They should sit and use the toilet. Even if you don't miss you miss.

[@Heatking]

@@Mobile-pd1uc haha good logic! ♥️

[@wolvolad25]

The towel was very brown for leaking water 😂.

[@Heatking]

@@wolvolad25 😂😂😂 my thoughts exactly!

[@wolvolad25]

@ vile

[@Paul_YHPS_uk]

I got called to an OAPs house wet room bathroom. Customer said water leaking somewhere. Got there his wife came in and said he’s missing the loo. Did the usual checks to be sure. Then told them there was a loose fitting. While giving his wife a smile. Told them FOC as was near by. She followed me to door and gave me a hug and said thank you. You handled it as well as you could mate. Nice video good length on run time. 👍

[@Heatking]

@@Paul_YHPS_uk thanks mate. Just thought I’d see how a shorter video performed, so far so good. That was nice of you mate, at least she knew what it was. But I bet you felt brilliant driving off from that. No amount of money will give you that feeling.

[@Paul_YHPS_uk]

@@Heatking run one of them polls with your followers on run times. Be interesting to see what the consensus is. Keep em coming mate. Nice to see you and Luke keeping it real. 👍👍

[@Heatking]

@ cheers pal ♥️♥️♥️

[@davedaspade]

@@Heatking First time I've been recommended your channel based on this shorter video, and really like how it was put together. Well done and subscribed!

[@Heatking]

@ thanks very much Dave! Good to know that you came over because the video was shorter. I’m taking notes ♥️😂

[@tebbo8324]

My duotec is 17 yrs old, only needed a board, couple of thermistors and a plate he clean. Should I expect the hall effect sensor to pack up soon?😢

[@Heatking]

@@tebbo8324 the cartridge. Never replaced the actual sensor. But it’s a cheap job to change the cartridge anyway mate, wouldn’t worry

[@neiltitmus9744]

Maybe they did the t as theres not stack vents in the whole site

[@Heatking]

Could be right there mate

[@joncoke8208]

God that hot water turbine came out easy

[@Heatking]

@@joncoke8208 I should have put the lottery on that day 😂

[@kevind7150]

Fitted a bathroom suite sometime ago. Customer phoned and said the toilet is leaking. Went back a 18 mile round trip. To tell him one of is young sons had missed aim and peed on the floor.

[@Heatking]

@@kevind7150 😂😂 I would have loved to have been a fly on the wall for that conversation!

[@kevind7150]

@@Heatking The thing is he didn't offer me a bean for the call out. I had one man phone up to say, ever since I fitted is Combi, the fan in his electric oven hasn't worked.

[@alshore6168]

Nah, it wouldn’t be the old boy “ missing” , I mean no fella has ever missed a pan ever 🙄.

[@Heatking]

@@alshore6168 😂😂 I can count on one hand how many times I’ve actually hit the target in 34 years 😂😂

[@lostinthoughtscalminsilenc8167]

How does that magnet work? And can you do that trick on most boilers?

[@Heatking]

@@lostinthoughtscalminsilenc8167 on boilers with a Hall effect sensor mate.

[@stevenjohnson6082]

so did you AR boiler for pin missing as it is no longer room sealed

[@Heatking]

@@stevenjohnson6082 I’m not sure if I said in the video but I found the pin and got it back in 👍🏼

[@stevenjohnson6082]

that was lucky to find small pin outside boiler and nut in combustion chamber hmmmmmm

[@Heatking]

@ was also lucky that the cartridge came out without snapping on this boiler but you’re not mentioning that luck? Glass half empty kind of guy?

[@haydnlawrence8167]

@@stevenjohnson6082 Don’t be such a w⚓

[@stephengreen6338]

Had this with the toilet many times, 25 flushes later no sign of a leak, then you see they have little kids, suggest little jonnie maybe missing the pan, and I'm just looking for reasons not to do the job,,,,,,,what job there is no leak!!, in many plumbing problems, you have to be a detective, but they cant handle the truth

[@Heatking]

@@stephengreen6338 it’s always jonnie 😂😂 but yep you’re spot on mate! You can only advise on what you can see!

[@Isicobez]

I don't understand why she would get offended, if anything I'd be relieved. All she has to do is go and check once he's been the toilet

[@Heatking]

@@Isicobez true that mate, I mean I still could have been wrong but it looked that way to me.

[@Isicobez]

@@Heatking you can only diagnose what you see. I put blue roll at the base of the toilet on a similar job no mistaking the cause then

[@Heatking]

@ good idea Paul!

[@1899P]

I think it's embarrassment at the reality of the diagnosis rather than taking offence.

[@martinwarner1178]

Hanging sinks and toilets off of the wall is one of my pet hates. Not needed, not necessary, only for the desired looks of some silly woman/silly man. Great video, but I would say, "Then fix it your self." Peace and goodwill.

[@Heatking]

Cheers Martin, yeh I hate the pans which are floating. Proper rubbish idea, I don’t even think they look good 😂😂😂

[@truthseeker7794]

@@Heatking I agree about these stupidly designed toilets and in this situation I would advise the lady to place a tray or bowl under the raised pan to save the floor, but I think she'll realise that soon. I think it would be hard for her to accept the truth as she would feel for her poor husband who would probably be devastated himself if he knew the truth. It would be hard to accept that he's not the young fit man she's known for most of their lives. Plumbing ain't always about plumbing mate.

[@Heatking]

@ I should have put a bowl under or some blue roll, good idea mate. I agree it will be hard for the pair of them to accept the truth and completely understand. Cheers for the comment 👌🏽👍🏼🙏🏽♥️

[@pmbpmb5416]

Correctly fitted floaters are fine , they are much better at least for cleaning purposes .

[@aabosala]

Was that shit on the towel you just touch with your bare hand?

[@Heatking]

No… piss 😂😂😂

[@davedaspade]

@@Heatking hahah that's alright then!

[@theorgazoid4918]

Definitely piss mate. Ammonia in piss damages the wood like that . Pans covered in pubes too😂 No one ever likes you saying it’s piss. I’ve had it loads of times . Especially with kids in the house. They’ll be on the defensive right away ‘oh no my little angels wouldn’t do such a thing’ Look love I’m a 40 year old man and I miss the target all the time for goodness sake. Though I do clean up 😂

[@Heatking]

😂😂 cheers for the info mate ♥️♥️ I miss all the time too 😂😂 and you’ve got to clean up… otherwise it’s not worth living 😂

[@YoutubeHero666]

piss all day long...... why get you to diagnose if they dont wanna listen!

[@Heatking]

Yeh mate, they might not have considered that to be fair but I think it was 😂

[@SuperWayneyb]

🤘😎🤘🫖☕️🍪🎥👍👍

[@Heatking]

@@SuperWayneyb evening Sir 🥰

[@SuperWayneyb]

@ Looks like you are right and the old boy is missing when he’s pi-ing 😂😂😂😂😂🤘😎🤘💦

[@thegrinch295]

First ! 😂

[@Heatking]

🥇

[@charliewillis8527]

It's not your fault Dan you are spot on with your diagnosis but they don't like the truth thers nothing you can do but because you care you feel embarrassed