The Evolution of Chatbots in Customer Service

We are back with another insightful mini podcast where we talk about those one button robots you see on a website or app, known as Chatbots. We all have talked to a chatbot at one point in our life, whether it’s for complaining about a service, enquiring about a quotation or tweaking our online orders. But these chatbots were once mere simple pre-fed scripts have now transformed into Ai powerhouses taking customer service onto another level.
In this mini podcast by Intuz, we dive into:
🔹 How chatbots started vs. where they are today
🔹 The role of AI, machine learning, and NLP in chatbot evolution
🔹 How businesses are leveraging smart bots for automation & efficiency
🔹 Future trends: AI-driven conversations, hyper-personalization & more
Whether you’re a tech enthusiast, business leader, or developer, this episode has insights for you! Tune in to stay ahead of the AI revolution.
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Visit us website to find the right new-age solution for your business: www.intuz.com/
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