The Lightest Of Refreshes | 2021 Mazda CX 9

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[@jamesbockenstette4332]

This review is comprehensive and detailed. Alex is the best.

[@eriknielen8439]

I bought one just like this one. It is lovely to drive. Spirited in accelerating and the styling is a head turner.

[@bradleyscarreviews]

I guess so, but when I see a palisade or telluride coming down the road, that’s a different story. Damn do they look so good!! And they also have good acceleration like this Mazda, not to mention the highlander!

[@bradleyscarreviews]

But congrats!

[@Mushroomancer]

Palisade is such a nice vehicle, but it you care at all about driving feel, the palisade is boring around the corners and the steer feels like it’s sleeping

[@dearbulls]

@@Mushroomancer which is great for the needs of most families that need a 3rd row. You don't want the kids vomiting in your car spirited as you drive.

[@billimbriale8535]

@@dearbulls True, but great handling is a huge benefit in any emergency situation.

[@ilmjcxj8064]

I'm glad Mazda stuck to the same 6-speed transmission. It is a very nice transmission. Very smooth and efficient with no drama. Some other manufacturers are struggling with their 8 and 9-speed transmissions' calibration. They can't seem to get it right.

[@ddischiave]

I agree, I test drove all the 3-row SUVs and the Mazda 6 speed auto was the smoothest of all the one's I drove. The others were constantly "gear hunting."

[@aidensnow5017]

not to mention the CVT's....

[@ryanshannon6963]

I would argue the Volvo 8-speed is one of the best transmissions out there. But, I'm heavily considering this 3-row since it's not ridiculously large, premium features (and seemingly build, but I guess time will tell) and it's an absolute STEAL, even in covid crunch times.

[@2W3X4YZ5]

Been driving a 2016 Signature for four years. Previous 30 year domestic customer. One of the most pleasurable vehicles I’ve ever owned, and I sold cars for many years. Thanks for the video. Cheers.

[@vcastag]

I just took delivery today on 2021 CX9. Amazing suv. The dealership is having their best year ever. I kind of like feeling like I'm driving a gem, that most mainstream shoppers have overlooked. Their loss!

[@stewartstarling2309]

I love the CX-9. It's absolutely gorgeous, it handles excellently. It's driver assist systems is standard starting from the base model and if I were shopping for a 3 row cross over, my money would be on the CX-9 and the Telluride from Kia.

[@h.billieli1563]

CX-9 will sell if more people watch your excellent review before making decisions.

[@mtwool9744]

Love my 2019 CX9 Signature. Drives like a smaller vehicle than it is. Four Cylinder Turbo with six speed is perfect. No lag from Turbo or transmission. Driven Highlander and Pilot and the 8 or 10 speeds transmissions lag at low speeds. Also no dreaded stop start. Even with 6 people on board never lacking for power with over 300 ft lb of torque at 2000 rpm. Excellent comfort. More luxurious than 2017 Acura MDX I had all kinds of trouble with.

[@JJones2011]

CX-9 IMHO is way more attractive than the MDX

[@SG-sz5vh]

Slow mazda sales: Maybe lack of dealerships as compared to other brands and this biggie....lack of ad nauseum “toyotathon” and “honda days” ads on media. Basically no mazda adverts on tv at all

[@Argedis]

Plus a lot of people will only buy Toyotas and Hondas no matter what

[@denziiey]

@@Argedis also Toyota and Honda offer more power that the price point. Mazda needs to bring in a 5 cylinder which i believe they are. It will compete much better. Mazda also needs to be careful with pricing.

[@twillias4714]

@@Argedis Brand Loyalty is a whole thing!

[@DaddyBear1971]

I agree on the lack of dealerships. And the ones that are around don’t have much inventory. In large parts of the mid west it is all trucks, trucks, and trucks. If someone wants something other than a truck then they go to the same place where they buy trucks to get something else. However, Mazda brand impression is on the rise... especially if they see the reliability info on consumer reports.

[@bowlrice5986]

Bring back the zoom zoom ads

[@joskjj3625]

Still looks gorgeous in my opinion inside and out Mazda has come a long way in terms of quality, reliability and styling

[@cameronkennedy5056]

We’re actually shopping for a 3 row right now and the CX-9 is actually at the top of our list, then the telluride.

[@MICHAELZHANGCA]

I bought a 2018 cx9 after testing Highlander, Explorer and trading in my Santa Fe XL. Best choice in this segment. I'm so happy after driving it two years now that I will keep it.

[@tamake4492]

I have found I prefer the Mazda turn dial interface to my Honda touch screen when driving. It feels safer and is easier to keep my eyes on the road then focusing on pressing a button on a screen

[@stevencarriere7094]

It's like the Audi MMI system in my Audi A6.

[@LeoTheShortGuy]

I love Mazda!!!!

[@SG-sz5vh]

Last spring i drove one of these from el paso to montreal. 2 adults and three months worth of luggage swallowed up easily. Mostly hwy driving 75-80mph+ gave an avg of 24.6mpg, Not bad. I was impressed enuf with performance and build quality to give mazda a serious look next car buying time.

[@franzvanjulio5523]

Just bought this in carbon trim. It is gorgeous and it really surprised my wife and I. We have a minivan and think that the CX-9 is perfect for our small family to enjoy some extra space without having to move to a minivan alternative. Thanks for the review, Alex! I think it doesn’t sell well because as I think you said, when it first came out it’s competitors were largely using larger engines. I think engine size has largely influenced consumers for years as the old guard used to dictate luxury by the number of cylinders under the hood. Fast forward to today and things are changing. Mazda and Volvo were subject to scrutiny due to their use of 4 cylinder engines but Volvo managed to subvert traditional ideas of luxury thanks to the break out success of the redesigned XC90. I am optimistic that Mazda will encounter greater success, as it’s had with the CX-5, when it redesigns the CX-9 and gives it access to more attention than what it gets now, years after its debut featuring the company’s unifying design language.

[@ericlarsen1721]

Alex, your consistency in reviews is extremely valuable as I shop for my first new car in a decade. Keep doing what you do!

[@lambodp]

Always loved Mazda's styling. I think the argument for more gears isn't always better - as a lot of others have commented, the 6 speed is really good and highly reliable. Toyota's 8 speed has been having quite a lot of complaints of lag, jerkiness, and overall lack of refinement that the old 6 speed never had. Honda's 9 speed also had lots of complaints for strange shifts in certain gears (though I've heard their new 10 speed is really good). Mazda's got a good combo of parts here. I think their lack of sales is due to brand name - people think Honda and Toyota before they think Mazda unfortunately. Great review as always Alex!

[@naveenthemachine]

I haven’t had issues with the Toyota 8 speed. I own a 20 Camry v6 with that 8 speed and its been smooth for me

[@aidensnow5017]

Honda has had alot of issues from 9 speed failures, to CVT failures, to turbo engines blowing head gaskets early. Honda dropped from #3 to being ranked #7 in reliability, they have now fallen behind Chevy!!!! Mazda has been ranked #1 for the 3rd year in a row over Toyota, becoming the first band in over 35 years to take the reliability crown from Toyota. Toyota is even trying to buy Mazda, the have shared alot of their tech with Mazda and have gone as far as to invest in building a new US factory they now share with Mazda!! Toyota and Mazda are the brands to look out for 100%!!!

[@harshareddy8956]

Mazda make some the most beautiful cars: Miata, CX5....

[@jaewhite2462]

Bro.... where's love for the 6. If ot had better engine and drive options I'd be all over it

[@harsha1908]

@@jaewhite2462 even mazda 6 is beautiful ❤️

[@2004cyrus]

I’ve owned many Mazda’s and my family has and it’s because their reliability has been excellent! I have a CX-9 now and 2 friends of mine do also and we all love our Mazda’s. CX-5 is great tooo!!

[@SIGINT007]

I'll be the counterpoint to the transmission arguement: I'd rather it be the in-house 6 speed than some of the 8,9 or 10 speed units that everyone complains about gear-hunting, etc.

[@BIgDubyaGanoosh]

Gear hunting and reliability issues! Sometimes less IS more 😉

[@twystedhumour]

and that transmission is very, very smooth on a daily drive. i find his focus on "modernity" to be a bit misguided, esp. with the complaints of "hunting gears" and such. because of that, i think viewers on this, and other channels, overlook the nice drivability of the 6-spd, and opt for 8-, 9-, 10-spd that they end up bitching about. BTW, i have a Mustang with a 10-spd. it's smooth, but i have to be careful sometimes when putting it into gear.

[@ibmtpx24]

Car journalists like Alex care about long term reliability to an extent but most people with budget in mind likely have reliability on the top of their mind on par with safety, pricing, and fuel efficiency. Journalists also have bias towards new tech so there more to talk about in their reviews. After all it is new car reviews, not consumer reports type of evaluations and testing. Perspective difference is the key here.

[@cincycubfan23]

@@twystedhumour Have an '18 Grand Cherokee with the Pentastar V6 and 8-Speed. Nice combo, well-sorted.

[@princeyi17]

Mazda is the best

[@James-il3tq]

Yet sells the worst in 3 row SUVs. Markets decide.

[@Ktheodoss]

CX-5 is a nice car. Handles well.

[@garymartin7842]

All around great vehicle, my sister owns a CX-5

[@bfish9700]

We own one, infotainment is terrible and hard to live with.

[@keving7940]

@@bfish9700 updates help the infotainment greatly, when you get it serviced ask about it.

[@lukerinderknecht2982]

@@bfish9700 yeah the old infotainment sucks but for me it's a small price to pay for how great everything else about it is. I use Android Auto for most everything though and it's much better.

[@DJPleasureSeekingMissle]

CX9 sales have actually been going up this year.

[@stephenhendricks103]

True. But with only slightly more than 20,000 sales in the first 9 months of 2020, the CX-9 still sits firmly in last place among mainstream 3 row SUVs. Increasing the sales in 2020 hasn't been much of a jump considering they sold over 18,000 in the first three quarters of 2019. Even more dismal is the fact that the CX-9 has been outsold by six luxury SUVs in 2020.

[@DJPleasureSeekingMissle]

@@stephenhendricks103 it’s a small automaker.....people don’t have enough exposure to the brand or even know that it exists. That being said, I see quite a few around where I live.

[@gio957]

It's no CX5.

[@vmorris5536]

Yes from 5 to 6.

[@raydavies3278]

@@gio957 ,Your right its 18 " longer.

[@andrewhillman9632]

My wife had a previous generation CX5 and loved it. Now, she has 2020 Explorer and enjoys the 3 rows, style, power

[@kingkrimson8771]

How is she enjoying all the Explorer recalls? (sorry, couldn't resist)

[@BBlackmen]

I love the cx9 is so beautiful much better looking than the other suvs in it's class

[@cherlgolja5402]

I agree love my cx 9 I also have mx5 6 speed love it zoom zoom ( my daughter races Miatas Mazda is a great car company )

[@kingkrimson8771]

Agreed, unfortunately for Mazda many buyers in this segment consider styling to be secondary to cargo and passenger room

[@benniewalker312]

The Mazda CX-9 was definitely at the top of my list for a three row suv. It’s definitely the best looking and best handling of the 3 row utes but ultimately I went with the Subaru Ascent. The Telluride and Palisade weren’t out yet. I knew I didn’t want a Chevy Traverse or Ford Explorer. For the interior space it came down to the Subaru and the VW Atlas. There are 3 Subaru dealers within a 20 minute drive from my house. No Mazda dealers. If the Chrysler Pacifica had an AWD option in early 2019 I would have gone for it. Super Happy with my Subie. Best vehicle I’ve owned to date.

[@Wells306]

Interior wise, I wish Mazda would reposition the front cup holders. It gets in the way of the command knob for many of their models.

[@kevinW826]

No they do not. My 2015 Mazda3 has the same centre console layout and I do not have any issues with where the cup holders are.

[@Wells306]

@@kevinW826 Does your 3 have a Command Knob? It's a nuance with the 6, CX-5 and CX-9. You can't put anything taller than a soda can without it getting the way.

[@kevinW826]

@@Wells306 yes mine does. I have no problem with my 1 litre water bottle. In the cup holder. I rest my forearm on the arm rest, my wrist on the bottle and my fingers on the control knob. I can switch between stations, volume, etc without moving my arm. I have no problems.

[@smack9x]

While the cup holders are an issue. I feel the hole center console needs to be redesigned. It's unnecessarily wide coupled with wide armrest on the door making the front seating very narrow. It makes a 3 row suv feel like a small compact car.

[@techbuddy5305]

@@smack9x Agreed! Unnecessarily wide. And the piano black trimming has to go, and the monitor screen needs to be touch enabled. Other than that very nice suv.

[@ryanmurphy234]

I want to like the Highlander, but the exterior just looks bulbous and bloated.

[@kensanityrn5917]

And lots of cheap plastic materials

[@mct8888]

The exhaust is horrid. Passenger seat only adjusts 4 ways.

[@ddischiave]

I test drove the '21 Highlander and like you, I wanted to like it. My issues were less about its looks (or lack of) but more about the wind noise on the driver's side, gear hunting transmission and overall numb steering/handling. Oh, and that dashboard, my god what was Toyota thinking?

[@AYouTubeChannelwithNoName]

That just about sums up every Toyota.

[@FoYo1005]

Alex, I think it's Mazda dealers. I purchased a 2019 CX-9 GT earlier this year for a great deal. I now fit 3 car seats on the 2nd row bench and still have easy access to this third row when needed. We love the premium feel and look. All three Mazdas we own have been VERY reliable. But the crowd who want to spend $40k+ on a premium vehicle are no treated to a premium experience at a Mazda dealer. There is one average dealer and two really shoddy ones in my large city of San Antonio, TX. The dealership experience with Subaru, Toyota, Honda, and Hyundai are way better, and that doesn't even count Lexus or Audi.

[@andrewmihaleff]

That's really interesting. Mazda are nailing it here in Australia and support from dealers is generally good. Mazda are #2 behind Toyota and most Mazda models sell well. So well that we have 2 7 seaters... the CX8 and the CX9.

[@twillias4714]

they haven't renovated the dealerships in San Antonio yet? the 3 austin ones and Dallas just got the luxury treatment. they are working on the experience.

[@basicuser54]

Which one was best by the way? What do you mean by experience? The deal itself or being treated like a boss? For me, not being bullied and treated like an idiot in the sales manager office is all I care about, you can keep your free drinks.

[@FoYo1005]

@@basicuser54 I think you are right that a dealership can be old and small with few amenities and still be great because they treat you well. I bought my 2019 cx-9 as a dealership 250+ miles north because my local dealership with a similar model would not even get within $3,000 of the price listed on the out of town dealership's website, yet I bought a mazda 6 there 5 years earlier and have taken my cars for service there. One mazda dealership here still has a Suzuki sign up from when they sold those more than 10 years ago. With little pride in the dealership, buyers don't want to stop there.

[@SumerAshur]

Just got the 2021 Mazda CX-9 carbon edition the wife, she loves it.

[@bowlrice5986]

Just picked up a carbon edition for my wife and she loves it also such a great looking vehicle

[@MikeOgima]

I absolutely love my 2018 CX-9 Signature, bought it brand new right at the end of 2017. It's my first Mazda, and to this day, I would not replace it with anything out there in the same price range. Every time I think about where the CX-9 might fall short (fuel economy, or power for example), I research the models that top those categories and I just can't bring myself to make the switch because I feel like I'd be sacrificing too much. Personally I think CX-9 sales are poor because Mazda is still fighting the reliability reputation they earned while working with Ford, despite the fact that they are much more reliable now. On top of that, their marketing strategy is really poor. I think they need to highlight the driving experience more instead of filling commercials with luxury lifestyle b-roll footage. They need to play to their strengths, highlighting driving dynamics, value, and interior and exterior design. I also think that they should provide better leasing options and advertise them, it might help with the concerns some buyers might have about reliability.

[@eugenet6632]

Im on my second CX-9 buying them since 2008 and will continue this trend. Highlander - hell no

[@James-il3tq]

My sister drove a new CX9 and transmission started to slip after 60,000 miles. They bought a new Pilot last month. Hylander #1 seller due to practicality, build quality, parts availabiliy, fuel economy and resale value.

[@eugenet6632]

@@James-il3tq this transmission is built by Japanese company ASIN since 2007 with almost no changes and also was installed on Lexus and Toyotas. It is bulletproof and reliable as a nail. It is hard to believe unless some serious neglect or abuse. Honda has worst reputation for theirs transmission as they built them in house. Honda's 10 speed is nightmare in the new pilots, starts jerking even when new.

[@naveenthemachine]

@@eugenet6632 Honda Pilot doesn’t have the 10 speed. I think you’re referring to the ZF 9 speed. Only the accord 2.0 and odyssey get the 10 speed now

[@cherlgolja5402]

Me too I love my 2017 cx9 going to buy 2021 cx9 and give my daughter cx9 2017;❤️zoom zoom ( all wheel drive is fun to drive in Tahoe snow ❄️

[@yes8032]

This car looks soo much better than the pathfinder

[@bradleyscarreviews]

Of course it does, why are you even comparing them??? 😂

[@yes8032]

@@bradleyscarreviews because they are in the same category of cars and price

[@bradleyscarreviews]

I know, you don’t get the joke, like they don’t compare. The pathfinder is from 2010 vs the Mazda from 2021. 🤦‍♂️

[@yes8032]

@@bradleyscarreviews there’s no need to judge me

[@bradleyscarreviews]

I wasn’t judging you, gosh. You really aren’t that smart. Anyways. I am saying, that the pathfinder is so old compared to the cx-9!! That’s it, 😂

[@kencoleman8929]

Agree with everything you said, Alex. Seems most people in the 3- row market value ultimate practicality. But even with its flaws, I find the CX9 to be a compelling choice for it's looks, luxury touches and value. I certainly don't "need" a 3-row suv. I don't have a family, just haul friends to dinner and a 100lb Schnauzer to hikes. A 2-row crossover would be fine. Yet I'm drawn to it's styling and comfort over any of the other 3 or 2 row choices.

[@seikocitizenwatches]

Beautiful SUV inside and out.

[@georgepaniagua6115]

Alex I believe you are absolutely correct about consumer awareness. I found most car buyers simply don’t do research. I have been a loyal Ford buyer for years but could not accept all the issues with the ecoboost engines. Mazda’s styling and reliability has won me over. Currently enjoying 2016 CX9. No major issues. Thoroughly impressed with the fuel economy and power the 2.5 turbo delivers.

[@bikingmoments]

Let’s wait for Mazda’s 3.0L6/8AT powertrain!

[@bsowhat]

I owned a 2019 CX-9. Hated the AWD. It is entirely 100% FWD until there is slip which results in torque steer when merging and front wheel spinning in the wet. The infotainment had atrocious boot times (more then 1 minute) and Apple CarPlay frequently crashed. Traded it for a 2020 Subaru Ascent which has a better AWD system, better infotainment, roomier interior for all 3 rows and still handles nearly as well as the Mazda. I disagree with your assessment of the CX-9 being similar in interior space as the Highlander or Pilot. The Highlander feels less cramped in both the front and middle seats. The third row is just as cramped as the Mazda. The Pilot is roomier in all 3 rows as is the Ascent. The cramp cockpit is the reason the CX-9 doesn’t sell as well. Shoppers in the category want space.

[@lundywang2002]

Definitely i would chose cx9 over Highlander based on designs and quality (built-in Japan). I don't need 8 or 9 gears, six is enough and reliable. 頑張って、マズダさん!

[@stephenhendricks103]

This is Alex' second review of the CX-9 in which he has raised the question of why the CX-9 sells so poorly. I'm not sure why he's puzzled. The CX-9 is among the largest three row midsize SUVs. At 199.4" long only the Dodge Durango (200.1") and Chevy Traverse (204.3") are larger. The Highlander (194.9") is five inches less and even the Telluride (196.9") is over two inches less in length. But in terms of overall cargo space, the CX-9 provides less than a Honda CR-V (71.2 cubic ft vs 75.8 cubic ft) and barely more than a RAV4 (69.7 cf). The Telluride counters with 87 cubic ft and even the Highlander provides 84.3 cubic ft. Passenger room is no better. Car and Driver puts the overall passenger volume of the CX-9 at 135.8 cf. That's a bit less than the smaller Highlander (139.1 cf) but it's far less than the (also smaller) Telluride's 157.1 cubic ft. It's even tiny compared to the KIA Sorento (154.2 cf) that's almost a foot less in length than the CX-9. The same story plays out in terms of legroom. In the third row the CX-9 provides 29.7". At least that's more than the Highlander's absurdly cramped Highlander (27.7") but virtually every other 3 row midsize SUV has over 31" of legroom in the third row. When total legroom in all three rows is considered, the CX-9's deficit is even greater. The Mazda provides 110.1" in all three rows. The slightly shorter Telluride offers 117.9" that can be allocated as needed among the three rows. Alex seems to imply that most consumers cross shopping 3 row SUVs will find the interior space of the CX-9 to be adequate. But what he ignores, I think, is the extremely inefficient packaging of interior space in the CX-9 when the vehicle's overall size is taken into account. A cross shopping customer who looks at the length of the CX-9 is likely to expect more than the smallest interior in the entire market segment. Then there's the engine/transmission offering of the CX-9. It's true, as Alex notes, that automakers are moving to smaller displacement 4 cylinder turbo engines even in their midsize SUVs. He cites the example of the Ford Explorer and he might have mentioned that the 2021 KIA Sorento is replacing its aging V6 with the same 2.5L turbo as the base engine in the Genesis GV80. But while the CX-9's drive train is adequate, consumers might well be aware that the same aging engine/transmission is offered in the CX-5, the Mazda6, and soon in the CX-30 and the Mazda3. As Alex notes, the CX-9 has demonstrated relatively strong reliability over the last three years but consumers may well be skeptical about the combination's durability over the long haul in such a large vehicle. And for those who don't prioritize interior space and 3 rows of seats in an SUV the CX-5 offers that same drivetrain in a much lighter and less expensive CX-5, a vehicle that outsells the CX-9 by over five to one in 2020.

[@sherinazmy8]

very nice informative analysis, thank you for sharing your valuable information

[@Ktheodoss]

The Mazda CX9 is a good vehicle. But you make a good point. People don’t just buy a car because it’s good. They’re still going to shop around and compare what else they can get for their money. And while people generally agree which car qualities they want, they don’t always prioritize them the same.

[@2004cyrus]

Omg I wasn’t 2 sentences in reading and I was like this has to be Stephen Hendricks so I scroll ALL THE WAY DOWN and yep it’s Stephen Hendricks. I would know your dissertations anywhere lol. How do you have the desire and time to share all these measurements and specs with one persons comment? Are you an insomniac or a retired engineer? You should definitely work on obscure policy for Trumps White House hahaha

[@2004cyrus]

Alex doesn’t ignore the “packaging.” If you watch all his CX-9 videos & take notes he says the interior is sacrificed because of how Mazda chooses to house the engine and give their cars long hoods.

[@2004cyrus]

@@sherinazmy8 he does on all car reviews you’ll find.

[@MrNemo721]

@Alex when will you be reviewing the Cx-30 turbo? Eagerly waiting for that

[@bonjournaste]

6Spd is a major plus as far as i'm concerned. Every other company is having so many issues with their 8/9/10 speeds.

[@eddecook9252]

I happily drive a 2015 CX-9 around the mountains of Arizona and think I understand why it does not sell better. The CX-9 is optimized for performance & handling - probably not the first priority on the list of people shopping for a mid-sized SUV. Most people will go for a more comfortable ride, more room, better mileage, etc. What the CX-9 is above all else is fun to drive while retaining decent (but not the best) comfort and room.

[@mingyuhuang8944]

Mazda cars are a work of art

[@soiceyboy33]

Mazda is actually the best Japanese vehicle right now. People still buy Honda and Toyota because of name, but if people actually did their research, they would buy the Mazda every time! No other vehicle gives you this much luxury, beauty, sportiness and tech for your hard earned dollar. Remove the badges and everyone will think it’s something costing twice as much. Plus it’s still made in Japan, unlike Toyota and Honda

[@bird718]

poor dealer networks is the problem with mazada for me. mazda tends to be in that part of town that nobody knows about or at the end of the county and you rather go the other direction. Ferrari is further away but they are right off the highway,

[@sntstafford]

We were looking to buy in late ‘18/early ‘19. Tested every CUV (except the Sorento), meaning sub-compact to large. Trax/Encore/et. al. were waaaaayyy too tiny; now I understand how Mr. Incredible felt. CR-V/RAV4/Equinox et. al. were too narrow (Equinox diesel was an intriguing possibility until I saw the price); the lovely and I were still fighting for elbow room on the center console in the compacts. Pathfinder/Explorer/Flex/Traverse were bigger than what we needed, so we narrowed down to large two-row/small three-row, which were wide enough without the land yacht feel: Santa Fe/Murano/Edge vs Highlander/Pilot/CX9. Pilot and Highlander were really nice for our needs yet none of the dealers were offering much in the way of incentives; I guess I am too conditioned to having discounts/rebates. Murano and Edge were right-sized for width and felt comfortable yet both felt old and the chassis felt out of step with the driveline. That left the CX9 and ‘19 Santa Fe. The CX9 was by far the best handling of the group, with almost too nice of power (a little too addictive, if you ask the lovely) and a trans that offers the correct manumatic direction (upshift is back). Yet, it still felt......cramped....in the hips and shoulders; I just could not get relaxed or comfortable. The Santa Fe offered the roominess that felt comfortable for us, no where near the power and a step down in handling (still better than the Murano and Edge yet no where near as bad as the handling of a family member’s 2013 Equinox V-6 AWD), yet I felt I could live with those “shortcoming” because, room wise, it just seemed to “fit”. Price was then the next factor. The Mazda dealer would only go down to about $29,500 deal price on a CX9 Sport AWD; the Hyundai dealer went down to $26,300 (from a sticker of $32,800) on an SEL+ AWD 2.5. Too late for a long story short, the Santa Fe is what graces our driveway. So, for us, the biggest shortcoming of the CX9 was the cramped feel in the width. Yet, to widen the frame would have possibly added a ponderous feeling in the handling and put it out of its’ superior handling realm.

[@TRM520]

I own a 2016 Mazda6 T and we just purchased a 2021 Mazda CX-9 GT as the new family car... we're just waiting for it to arrive. Mazda just feels/looks like luxury and the drive is amazing too, all without the luxury price.

[@hoosiermama3001]

I love my CX-5! Looks like luxury, but not at luxury price. My guess as to why the 9 sells so poorly would be primarily the lack of advertising.

[@msmith3537]

My wife loves her 2019 Signature. Not perfect. But quality, comfort, and reliability crush everything else.

[@michaelknibbs]

Just got my second one. Drove all the others, and this was the only one that put a smile on my face when behind the wheel. The steering, ride and handling are all good - but it's the drive chain that impresses me in real world driving. The throttle response is terrific - it's just not running up and down he gears like more 'modern' crossovers. The combination of 310 lb-ft and a six speed works really well in this kind of car. BTW, if Mazda ever builds an off-roader it could be interesting - their traction control is surprisingly good.

[@davids1816]

This car needs but 3 things imho. 50 hp, thinner seats to free up some interior space, and 2 forward gears.

[@davids1816]

@@erorufurakku6378 didn’t want to be greedy but YES. 👍🏻

[@travissanchez4305]

@@erorufurakku6378 I don't know, I never find myself wanting to look and try to touch the screen in my Mazda 3, and I modded it so that the touch screen works at all speeds. In my BMW, even though I have a touch screen, I honestly just use the rotary dial because I don't have to reach over. I also find I spend more time trying to look and point at the screen instead of just clicking over so many times when I've already got it figured out in my mind.

[@kingkrimson8771]

CX-9 has the torque, which is more important than hp when it comes to getting these big beasts moving. In real world driving it performs better than competitors with more hp.

[@davids1816]

@@kingkrimson8771 It’s been tested. It’s in the lower performance tier for a segment that isn’t sporty. My issue with Mazda is they make poser cars. They talk all about being great to drive, and they demand a lot of practicality compromises - but that performance isn’t any better. It might feel a bit better than others in the segment, but it’s mostly a car that is short on room, short on family features, has miserable infotainment, and isn’t actually sporty. Nice styling got me to test drive one - but we bought a Telluride because it’s like comparing an Accord to a civic inside and the infotainment feels 5 years newer. I don’t think we are alone.

[@Dutillac01]

I’ve owned multiple Mazdas and simply put, they’ve been bulletproof. I’m currently on a 2018 CX-9 Grand Touring and I love the car. Zero problems so far. Plenty of low end grunt, handles amazingly for a 3 row, quiet inside, premium feeling interior materials. However, if Mazda truly wants to compete with the likes of Acura, they MUST upgrade their safety tech. Yes, the CX-9 has features like lane keep assist but it barely works. Even the adaptive cruise fails to track the car in front if a curve is too severe. Consumers are increasingly demanding things like semi-autonomous driving tech and Mazda just isn’t there yet.

[@saksakorn1]

Thank you very much Alex. I do like all your reviews showing all necessary information required to make suitable purchases.

[@braddruehl6786]

Excellent review. No doubt the CX-9 is an attractive and stylish vehicle with a premium interior. Maybe a big reason it doesn't sell as well as the big boys (Toyota & Honda) is fewer dealers and less advertising. Also, the 6-speed transmission and lack of a panoramic moon roof probably turn off some buyers. Finally, I'm 6'2'' and the short front seat cushion and lack of thigh extenders would kill the deal for me.

[@toh3211]

I'm excited and waiting for the new Acura MDX. I owned a 2005 model and we parted ways earlier this year.

[@stewartstarling2309]

I'm super excited for it! I own a Acura SUV, I can't wait!

[@twillias4714]

acura is having a comeback to. they were pretty much deleted as a luxury brand for a while. but they are having a revolution. interested to see what they'll do next.

[@jeffm.2857]

Had a choice between the cx9 and 3rd gen highlander. Cx9 definitely better looking both inside and out, but the highlander won out because of cargo space. Cx9 had only slightly more cargo space than the 1st gen highlander I was getting rid of.

[@bongobreathman]

You need to know something about "traction" on Mazda SUVs. I have two 2021, AWDs...CX5 and CX9. Great SUVs but the OEM tires suck. I changed them with Vredestein Quatrac Pro; wet traction is phenomenal. Also the tires have less rolling resistance, hence MUCH smoother ride. Even my wife who is NOT a car person noticed the difference in the ride. ALSO, for those in snow country, the tires are Severe Snow Service Rated (mountain symbol on the tire). "NO" I don't work for Vredestein, I just live by something my late father taught me when I got my first car many, many years ago, "Never go cheap on tires or brakes, they are your life line." Keep your great videos coming!

[@ronburgundy2515]

Nice SUV, would love to own one someday. One thing though, I don't understand why car journalists complain about new cars infotainment systems that don't support wireless smartphone integration, so what if consumers use plugs to use Apple carplay or Android Auto. I'm pretty confident that the majority of consumers will have no issues with wired smartphone integration.

[@طليعشجاع]

يارب ياكريم انيقة رائعة 😍😍😍

[@jdubrowa]

Mazda is definitely my brand to go now. Mazda is the last 3 rows I checked it out and I'm glad I give it a chance. I never know Mazda made such nice, stylish car + I like different and unique car (don't see many of them on the road especially where I live now) I learned the Australian love them. I can't wait until next year after our military move closer to town to get that red one. Thank you for the honest reviews. You have been helpful. ❤

[@MudAlvi]

I would definitely consider it if shopping in this segment

[@Ben-yw8be]

Underrated vehicle. Not only that it is the best-looking, It offers a lot for its price.

[@simkunzle6419]

Alex.. you are such a great car reviewer who does his jome work diligently before making the video review. I must say i love your concept ,right from your video i saw on 2020 Maxda. Each time you always address the exacts concerns i have been trying to wrap my mind around

[@simkunzle6419]

As regards 2nd row bench, cargo space. And some other issues. I love the way this review captured the differences between 2019 2020 and 2021 model as i have been trying to know the difference between the three. This is because mg family will visit the dealership in some weeks from now to buy one andcwe needed information to make inforned choice.

[@jeffm.2119]

It is a gorgeous vehicle. I used to think of the CX-7 as the perfect size, but then they stopped making it. I wonder if the CX-9 seems too big/long when comparing to vehicles like the Highlander, even if its a misperception.

[@rogerartigo369]

As you said because of the perception of reliability and less marketing. That’s why the Highlander sells really well consumer number priority is reliability.

[@thatcopenguy]

I read this on a YT video comment somewhere, and it came from a magazine or something like that : Mazda is like that shy pretty girl in high school that you never actually get to know more about. And I think that is the sole reason why people don't buy Mazdas - people just don't know about them. My parents brought home a Mazda a couple years back ( it's a Mazda 2, the one that's called a Yaris in the US ), I literally was questioning everything - like why didn't they get a Fiesta Ecoboost or a Fit. I started driving it and after a while I kinda fell in love with the car. The plastics were a bit hard since it's a Mazda 2, but the knobs & touch points felt great - better than even the current gen Fiesta ( the one you guys didn't get ) The engine gets amazing mpg & it's a really fun car. A tad small on the inside compared to rivals, but overall an amazing package. The current/ next gen of Mazda products is a massive step up for the brand and I hope more people will find out instead of ignoring them for a Corolla/ RAV4/ etc

[@caseychou5375]

Love your new intro sound👍

[@uzifelner6147]

I previously leased a 2018 because the deal was very attractive at the time, just exchanged it for a 2021 CX 9, without an attractive price, No need to elaborate

[@ankurs9086]

Mazdas are amazing! To be honest, I feel like Mazda CX-9 are not sold here in Canada at least because CX-9 doesn`t look as rugged and masculine as other SUVs, most men wouldn`t dig this design here. in North America, where men mostly like to drive trucks, driving a CX-9 type of vehicles is off the table. Mazdas also don`t tow as much as a Highlander and Explorer. Mazda should make a rugged looking trim of Mazda CX-9 with improved approach and departure angles, and some body styling.

[@DaddyDan77]

I've felt like the CX-9 is a great 5 passenger (I would never get the captains chairs) with an occasional use 3 row. But I'd certainly rather burn up an on-ramp with an AWD CX-9 than any of it's competitors.

[@peterjordan2738]

May not sell because of the fewer dealerships than Toyota....

[@stephenhendricks103]

That's a chicken/egg issue. No doubt that fewer dealerships hurts sales but the reason there are fewer dealers is because (with the exception of the CX-5) sales of the entire Mazda lineup are dismal.

[@arifisik]

While the combined legroom figure looks competitive, the issue is how it is appropriated. The second row seats cannot be moved back enough that a 6-foot tall driver can put a rear facing car seat behind him/her. Highlander has a much larger fore/aft adjustment for the second row, making it much more usable and versatile.

[@nanduri79]

The back turn signal doesn't look like its an LED, idk if im just missing something...

[@MrZaloumis]

I owned a 2016 Mazda CX-9 GT had it for 3.5 years and that was rear-ended so it was totaled when it came time to buy another one I end up buying a Hyundai Palisade, and the main reason why I did not buy another CX9, was front Seat comfort and I kept hitting my left knee at the door panel it was designed poorly.

[@RexFlashMinistries]

Our family just sold the last of three Mazda5's that we owned. Starting in about 2006 we went camping in them, ferried the kids to school, went to the market, traveled all over. The Mazda5 was a great little car and extremely practical. I’ve driven as rentals both a CX-5 and a CX-9 and mostly enjoyed them. However, when it came time to actually buy a car, after shopping around, including looking at both the CX-5 and CX-9, I always bought something else, because, on the main, Mazda always missed the boat on a few things. First, I bought a Ford Cmax because it was more space efficient, more fuel efficient and had one feature the CX-5 lacked at the time, a power liftgate. Yes, I thought it was completely stupid that Mazda didn’t offer a power lift gate when everyone else did. Also, I hated that the Infotainment screen in the Mazda CX-5 was small and had to be controlled by that control wheel on the center consol. Not convenient. The last time I looked at a CX-9 I ended up buying a Kia Sorento because it just had a better feature set, was roomier while being shorter and fitted in my garage better and was cheaper (I always just buy the top trim level, with all options and AWD). So, you asked and there are my reasons. The Koreans are extremely competitive and despite the beautiful looks of the Mazdas, they simply never measured up as cars.....I’m not surprised at all that they sell in low numbers. I see now that Mazda thinks it’s going to go upmarket and promote itself as a premium brand. Good luck with that! My answer is Genesis. Think you can compete, go ahead and try, but I’ll bet that play won’t work either. Thanks for your great reviews. I consider you the only really competent automotive journalist on KZbin. One suggestion: consider using Patreon. I am a patron of several KZbinrs there and enjoy the advert-free videos and extra content. I think you would be very successful on Patreon. All the best.

[@BoogieDownProduction]

Genesis isnt a competitor for Mazda. Genesis is trying to compete with German brands not even Lexus or Acura

[@jhunt8502]

Because your review was so great on this SUV I am now a follower

[@IAmAPhan]

I test drove the XC90, Q7, and CX9. The CX9 has very little legroom everywhere. Sitting in the driver seat, the center console is so wide that it's not comfortable and has a cramp feel. Not enough second row and third row leg room. I really wanted to get the car over the XC90,, but the small leg room overall killed it.

[@smack9x]

I rented it for a week and the center console dug into my knee. There's no reason why it needs to be that wide.

[@brandonmeckens9617]

Mazda vehicles are lovely 😍, but they don't sell because of the marketing. Many people don't know Mazda's are still being made. Hopefully Toyota can help with that since there in business together now! 🤞

[@thisismiller6957]

Alex, can you compare the CX-9 to the Lexus RX 350? Yes, these are the two I’m cross shopping because I’ve been prioritizing the smooth ride and the interior quality. I know this video is old so you may not see this.

[@TheCoggy1]

The CX-9 is not roomy in the driver and passenger area to me. You can’t spread you legs side ways widely without you legs either hitting the door or the center console.

[@scottiece]

Doesn’t sell as well bc it’s a Mazda and cargo space isn’t as big . Mazda’s are typically overlooked and underrated compared to the others. I test drove all of the vehicles you reviewed and wound up buying the CX9, by far the best driving vehicle , handling was crisp and pick up was pretty good ! Really nice interior and the best looking one out of all of them. Couldn’t be happier with our choice for a family vehicle .

[@philo5096]

Alex is the best.

[@abdel1175]

It's not a surprise to me since it looks nearly identical to the CX-5. People who are shopping for midsize SUVs usually can see the difference between a CR-V and a Pilot but don't know that the CX-9 and CX-5 are two different cars which is why they never look at the CX-9 in the first place. Mazda's cars look nice and upscale but they need to start differentiating their models from one another since it is messing with the average buyer who doesn't notice the subtle differences.

[@Nestle245]

Here in NYC you'll always randomly pass a Toyota, Hyundai, Nissan, Chevrolet, Dodge/Jeep even Volkswagen dealerships than a Mazda one. A Mazda dealership is something I'd have to google to find where it is because I never took notice to one, but I know where other dealerships are even though I have no interest in them just from road memory.

[@imnotusingmyrealname4566]

Even a BMW 3 series doesn't have a powered telescopic steering wheel. Manual is fine.

[@naveenthemachine]

The sienna limited and platinum has that feature now for 2021

[@mcalebeb]

Or Volvos... And I'm not complaining. Look how many RR have had broken powered columns over the years, tech has progressed, but at what cost. It's great to have features that won't cost you heavily in the future...

[@imnotusingmyrealname4566]

@@mcalebeb Yeah and it's totally unnecessary to have powered adjustment there. I get power windows, I get power mirrors but steering columns?

[@SeanPorterPDX]

@@imnotusingmyrealname4566 Marry a short person and share a car with them... it’s not essential, but for some people, it’s very nice to have... especially if it’s linked to the seat memory.

[@imnotusingmyrealname4566]

@@SeanPorterPDX My car doesn't even have seat height adjustment and I'm 6'2". It's awful but it's a car at least.

[@srsairbags]

Love my cx5 to bits. Will totally check out the cx9 when I'm looking to get a new SUV.

[@cric38]

I just purchased that exact I purchased a CX-9 yesterday; same exact color.

[@haciendadad]

I've never considered a Mazda, but I am in the market for a replacement for my Hyundai Santa Fe Sport 2.0T which is a mid-sized sporty SUV with nice looks. I don't have small children to consider anymore so I keep my back seats down for cargo room. Now that I have eventually ran into what the new Mazdas look like and what they have to offer, I am definitely high on Mazda! I like the CX-5 Carbon edition, but I would like to see what the CX-50 or CX-70 will look like, I don't want something too big or small, but I like a good looking car with a spirited ride (at least 0-60 low 7s, but prefer low 6s)

[@eddstarr2185]

Now that you mentioned it Alex, I look for the CX-9 out on the highways in my area and they are far and few. Mazda cars are very attractive but Seattle is Subaru Country. I can't see the pavement with all the Outbacks and Foresters crowding my view. Local Mazda dealers must be, "by appointment only".

[@hertzair1186]

LOL….CX-9 must be too politically conservative there…..the Subaru is pretty much branded as a Lefty car, usually festooned with political stickers.

[@lionface12345]

A big part of Mazda's problem is making commercials that connect with people, and it shows up in their sales.

[@sissyatwell861]

I just got a 19 cx9 GT over the others because it feels and drives like a luxury car vs a vanny suv

[@greg1894]

It totally looks premium in its design but often feels like it's missing the extra touches that a luxury vehicle would have, style-wise. My dad who is 67 has commented he hates how modern vehicles are all taking the European look. I guess he favors the boxier/truck-like designs from older vehicles. While something like a Highlander isn't exactly truck-like, it's way more than the CX-9 is.

[@gaara4667]

Any particular reason why he hates that cars aren’t boxy anymore ?

[@ibmtpx24]

As you said many people shop both CX-9 and Highlander ended up chosing the later because they don't have to worry about turbo long-term reliability. People who shop ford do not have reliability in mind.

[@RokenMusic]

Wow didn't realize the CX-9 is bigger than even a Telluride...yea probably another reason it isn't selling so well.

[@carriedeane9379]

Telluride is lots bigger.

[@RokenMusic]

@@carriedeane9379 according to Alex's dimension chart, only on the inside where it matters. Apparently the CX-9 is larger on the outside despite having smaller interior space.

[@AmanRajput01]

I see cx9 a lot more than it used to over here in Ontario

[@Ghotra121]

Agree, even Palisade. Seen less New Highlander these days.

[@toyotafan1234]

Honestly it’s the best transmission Mazda ever made. Got 80k miles on my 2018 cx9 and it is great. If you have some kind of understanding of mechanical components, look up how Mazda made this gearbox. I’m getting ready to do a filter and fluid change.

[@ricardosabillon8504]

Got a CX9 2020 last week !!!!

[@mayorebfarnum8114]

I walked into a Mazda dealer here in Illinois, the sales guy acted like i couldnt even afford the car, was stand offish the moment i walked in, like he really didnt want to sell me a car, idk if its coz of the color of my skin, he didnt think i could afford it, but lost my sale, got me a brand new Pallisade from Hyundai, and i honestly think its better than the CX9. I wonder if Mazda knows the caliber of sales ppl their dealers are hiring, i know they would be disappointed because i have many Japanese friends and they are extremely friendly towards ppl of darker skin tone.

[@lukerinderknecht2982]

That sucks. There's a local Toyota dealership by me that lost a sale because they couldn't be bothered to care that I walked into their showroom. Ended up buying a Prius from another dealer further out of town. I don't need a sleezy salesperson breathing down my neck, but also don't need a standoffish attitude from someone who couldn't care less.

[@mayorebfarnum8114]

@@lukerinderknecht2982 Exactly, a good sales person will not be pushy but will also not have an attitude like they are better than the customer to not even look me in the eye, when i walked in Hyundai they treated me like family the entire 4-5hrs i spent there but also didnt force me into a trap, i could have walked out if i wanted, and they followed up with me every day the following week to make sure i was happy with the car, thats how you sell a car. Most ppl dont realize, the merits of the car are one thing, the shopping experience is also just as important.