The Sophisticated Way USPS Employees Can Steal Your Mailed Package Contents

[@150yearsofawesomecanada8]

After reading the numerous comments about how they were "just comics" and nobody cares about comics - I will make all those people a deal. If you have the first appearance of Batman, Superman, Deadpool, She-Hulk, Incredible Hulk, Iron Man, The Flash, Guardians of the Galaxy or any other major comic book characters to get a movie today, I will buy them ALL off you for one crisp dollar bill. $1 of cash for all your rare worthless comics...because, you know....they are "just" comics worth nothing and definitely something a part-time struggling postal employee would never consider stealing. Same goes for old baseball cards, jewelry, new iPhones and other worthless junk. Theft never happens anywhere, right?

[@PandaMan02]

would you really want to see the condition of those comics?

[@lexbeltran1354]

150 Years of Awesome Canada The USPS stole my comics, plain and simple.

[@StingofTruth]

150 Years of Awesome Canada I'm guessing it was chicago that stole it. I'm close to chicago, about 100 miles away. I ordered a faux horn silvertip shaving brush from a respected and trusted ebay seller. The tracking shows it arrived at Chicago's isc a couple days ago from China. My family thinks "oh it's just a shave brush, get another one but next time get it from a seller here in the USA". Problem is that for a 24 mm silvertip shave brush with a faux horn acrylic handle of this quality prices are going to start at 140 dollars not the 24 i spent in ebay. But that's not all. I've searched all the vendors in the USA and Canada and all i can find is a lower quality brush, that's 23mm and the cost is around 80 dollars. So to get one of equal value I'm looking at commissioning a custom brush so my price will be closer to starting at 200 dollars and I'm not wealthy enough to justify that much money. A hobby is a hobby, it's something that brings joy to is whether it's comic books, traditional shaving, or stamp collecting. I just read that sometimes it does take up to 2 weeks for a package to leave the chicago isc. I hope that's the case but am holding my breath because of the thousands of complaints regarding this isc. Chicago isc needs new management, staff, and security measures to stop this kind of thing, but i doubt the USPS will do anything about it. It's been running this way for years.

[@PrimateProductions]

150 Years of Awesome Canada regardless of what was inside of the package its the principle of the matter

[@PrimateProductions]

ripdaddy KC though it doesn't show _you_ that information on the tracking screen the post office knows where the package is, what truck or plane it was loaded into and where that vehicle is at any given time

[@Orophile_303]

Me ex's friend worked for USPS and he used to steal packages containing clothing then would go to the flea market and sell them. He got caught and went to Federal prison.

[@Sakuya727]

GOOD! LET HIM ROT!

[@mycelia_ow]

Fucking scumbag, hope he rots

[@theboatman360]

Thank god! Was he in Dallas?

[@sarahramsey289]

that;s what I think happened to my package I was supposed to get 2 weeks ago and I went to the post office today and gave them everything they needed and they said it's not on any trucks or in their office anywhere so now i'm out of $40+ tax which is $5 so i'm out $45 dollars for something I needed for vacation I think the usps and other services need to be monitored closer to avoid stuff like this in the future

[@UknownWorlds]

Good freiken rotten criminal

[@amandalaci8212]

My former mail lady was fired for stealing 150 pieces of mail.I'm glad she lost her job.

[@김송-l1i]

Amanda Laci 150 pieces?! OMG!

[@TheBikemaster94]

Amanda Laci mine keyed my car when my dog barked at her. then the various packages went missing but she scanned them as delivered so it was very difficult to receive insurance money.

[@pitdawg6418]

Amanda Laci Just fired? WTF? If you open mail its a FEDERAL OFFENSE! And all they did is fire her? What horse shit

[@martystevens8357]

Amanda Laci At our complex, the mail lady intentionally put other people's mail in the wrong p.o.box. At the post office, they said they KNEW she did that! She was replaced! Always complain to the Supervisor!

[@Sakuya727]

I hope she's in jail too, it's a federal crime to steal mail

[@angiewestall1645]

I'm so sorry this happened to you- as a mail carrier it makes me mad that somebody is ripping off people without a second thought! we are the face of the USPS and often people wrongly blame us for things we have no control over so maybe I am a little sensitive but I freakin hate thieves with a passion

[@patrickhewitt7899]

I’ve had nothing but bad luck with usps I’ve had over 3000 dollars worth of stuff stolen by them a stupid person that did not understand I wanted to send thousands of dollars worth of truck permits back to the company my brother worked for said i needed to buy a stamp for it then it got sent back to my house then to be lost when I tried again I would say 50% of usps are theifs or stupid.

[@TheBdd4]

Thank you for an excellent video! I bought an iphone from Ebay. I was home when it was supposed to be delivered after it was signed for. The postal carrier should have rung my door bell, did not and only dropped off my mail, I chased her in my car and caught her 1 block away from my home and asked for the iphone package. She said Oh!, you have to sign for it, I did and she had to give me what she planned to keep for her own. I sympathize with you.

[@dylandog518]

That is normal, parcels are normal to required to be signed

[@dylandog518]

@@KirarinStar I know alot of people will hate me saying this, but I am a rual Carrier, our contract says that for safety reasons we should not leave the vehicle on a mounted route. Another thing that we do that we dont have to is "if the mailbox is blocked(car) we do not have to deliver" , if you have a dog in your yard, we dont have to deliver, in fact my district will terminate you on the spot for a dog bite, and I am not saying what she did was right but our job sucks, (usps managers suck, and will try to write you up for any little thing, they expect you to be making the same pace on hour 8,9,10+ yes +, then harp at you for not being back by 5, we have a police force called the postal inspectors, they track missing mail, and theft, these people are alot like the Gestapo back in nazi Germany, on our usps reddit, we often post about how mysterious valuables appear in the new community mailboxes with the parcel doors, stuff like phones, expensive beer. And finally I will quit rambling with this last thing, if a product comes damaged, it's the carriers fault, not the shippers, not the clerks who sort them by route for us to deliver, if something unplanned like an act of god, it's our fault, we are way below a skeleton crew, we are expected to work around 150 hours a pay period in some areas, 2 weeks is our pay period, my guess is she was under stress if she was a cca/rca the part timers who work more than the full timers with less pay and benefits.

[@mariasmith2198]

@@dylandog518 Sorry, but I see postal workers work, and no they are not breaking their backs. They go at a reasonable fast pace. And if USPS was a private company, they would not treat customers( mail recipients) like an inconvenience, rather then the reason they exist. I am glad you have people who take care of stolen and lost mail, however. That makes me feel better. Maybe I will get my package here. Im just worried sick. It hasn't moved for two days. The tracking keeps saying "in transit".

[@RoRo-vc9hv]

@@mariasmith2198 "Please don't treat me like I am an annoyance. I am sorry that my inconvinience, inconveniences you .... " Said in desperation to my Postmaster while he refuses to help us or even dialogue about our missing, important box that they mis-delivered/handed to "a male,not a regular."

[@brendaw.7597]

We had a package delivered by Amazon that was placed on our porch. Soon after that a postal worker came to our home carrying a large box that she placed on our porch, opened it and then proceeded to rummaged through it. When she was finished she closed the flaps, then took out a marking pin and wrote on the outside of the box that it initially had been delivered to the wrong address. She then leaned over, picked up the package that Amazon had delivered and walked back to her vehicle and drove off. All of this was recorded by our security cameras. My husband called the Post Office in our area, but was transferred to a recording that directed him to a website to file a complaint. Two weeks afterwards my husband got a generic email stating they were “looking into the matter”. That was three weeks ago and we have not heard a word from them since. Unfortunately, finding a postal worker who actually cares is next to impossible. The apathetic responses lead me to believe that many of the employees are protectors of these thieves, if not thieves themselves. Stealing mail is a federal offense and the thieves deserve to be arrested and prosecuted as felones. Our home sets far off the road and our front porch is hidden by tall hedges, preventing anyone from seeing anything that may be on it. The Postal-thief bent over so that she was below the hedges and couldn’t be seen by anyone driving by as she ransacked the one box and stole the other. The one thing she didn’t do was to look around to see if she and her actions were being recorded. Whether the UPSP cares about this or not, the police will, because I have no doubt that porch-pirates are a big issue for them. Calling the police and swearing out charges are our next move in this matter. If this woman is stealing whatever she wants out of my packages, including the package itself, then she is stealing from others as well. Millions of people are the victims of these types of thieves everyday and it is incumbent on all of us to do our part to hold these people accountable for their crimes, by reporting them to their employers and the police and following up with these organizations to ensure they too are doing their part as well. We all work too hard for our money to allow these thieving-criminals to get away with their ever increasing crimes.

[@hansenhollla6705]

Why wait so long to report the thief to the same organization that theived from you? Call them dang cops asap! Mail fraud is a felony, I never realized how corrupt the post office was! Now all the outrage over people filming inside them makes sense. I’m sorry that happened to you! Things like this really do make us glad to have installed security cameras huh?

[@Robert-xp4ii]

Sounds to me like a USPS truck driver took your package and after making his deliveries all over the US, ended up putting it back into the system in Chicago only after he saw an inquiry had been made. There are probably a LOT of "missing" packages that never get reported because people know it's a waste of time. Those thieves SUCK and should be neutered!!

[@hansenhollla6705]

It sounds like that’s what Guru thinks happened. It all sounds a little too on the nose in my opinion. If YOU were this “truck driving thief”, would you replace the stolen items with something that directly ties back to you? It’s like a murderer throwing his ID in the victims corpse & expecting not to get caught.

[@Homemadegameguru]

I would like to thank everyone who had taken the time to watch and comment on this video. Although I uploaded it back in 2015, it has suddenly skyrocketed in views and comments in the last few months. I'm shocked it has reached 100,000+ views from just 30,000 just a few months ago. 500+ comments from only 150+ over two years. I have read the good and bad and it is all interesting. Some people think I'm just paranoid and that they were just worthless comics, so who cares. Those comments are entertaining and comical to read - the breakroom and toilet paper one was funny. A small handful think this is 'false news' (the new over-used buzz term) because I have nothing better to do. Those people are idiotic, but they are entitled to their opinions. Others think the issue is just bad mismanagement by postal employees after the sorting machine ripped open my package and the policy is to stuff the envelope with whatever is lying around (which is straight up sad and a horrible business policy). I've had postal employees troll this video, but to be fair, I've had other postal employees admit to the reality 3rd party contracted carriers and USPS contracted/temp employees who have been known to steal. But the vast majority of commentators have their own gripes and stories to share - which I thank you all for. As mentioned in the video, my biggest problem was with USPS customer service. Theft or mismanagement happens in all businesses everywhere - that is just the reality of life - but how a business deals with those issues is what matters. Since many people have been asking me what has happened since...the answer is, well - nothing! My expensive comics in the package (which today have a book value of about $1200-$1500 combined) are long gone and I've made my piece with that. USPS never issued the insured value of the package and after months of trying to get the appropriate paperwork and submitting this and that only to be told 'this was the wrong claim' or 'you where given the wrong form', my mother and I got frustrated and just gave up. We never heard back from the Postal Inspector's office either. Life is busy and I had to move on from this. Over the years I have bought many of those comics back again. Who knows, maybe I brought a few of them off who ever took them? I did watch eBay and Amazon for months after, but proving if they were mine proved futile since no one posted all of them at once or a good enough number to look suspicious. Regardless, I take this as a learning lesson. That is the only way to move on and grow in knowledge. Now I only receive packages in USPS Priority Mail Boxes and by FedEx. I have not had any problems since. This video has reached so many other people who before thought their experiences were isolated and I'm glad you now have a message board here to share your personal stories. Please continue to share and please be careful when you mail. Regardless if my experience was a theft or just negligence/bad sorting, there is room to learn so problems like this don't happen again. Cheers

[@LiciAlish]

Thank you for uploading this! I only mail simple birthday cards using USPS. For big packages, I only use UPS. They have never let me down and they deliver on time! Three years ago I sent a gold chain to my cousin using USPS and the chain never arrived. No matter how much we called, the agents couldn't help. I feel you on the frustration in dealing with their agents who know nothing and barely try to help you. I saw a news report on how the USPS is lossing billions per year and stuff like this shows why

[@lisa9867]

Was that gold chain insured? You could file a claim and get your money back.

[@Homemadegameguru]

There is no need to USPS employees to attack this video, create fake accounts, troll and insult other viewers who have shared their stories. If you watch the ENTIRE video, you will realize I am talking about the FEW people in the USPS ruining the positive reputation of all those who do work hard to make the USPS efficient and competitive. If all this video produces are attacks instead of solutions or acknowledgement that more oversight is needed - especially with USPS drivers and how customer service agents deal with complaints - then nothing will improve or change. If you think theft in the USPS doesn't exist, here are a handful of examples: 1) koin.com/2014/09/26/usps-mail-carrier-accused-of-stealing-mail-in-portland/ 2) www.nbcwashington.com/investigations/2-Postal-Employees-Suspected-of-Stealing-9500-in-Gift-Cards-284387631.html 3) www.nydailynews.com/news/national/nj-mailman-admitted-stealing-443k-tax-refund-checks-article-1.2619870

[@user-so2rh9om6y]

Homemadegameguru i understand your anger i had a package shipped first using fedex then they gave it to my local usps the mail carrier said she remembers putting it by my door. so either someone stole it or the lady is lying i dont know. cant trust anyone

[@Homemadegameguru]

Malc B, that seems to be another growing issue with postal services - how mailmen leave packages. At least in that regard I'm lucky. My mailman always leaves a notice card if someone isn't home. He knows not to leave a package at the door unattended because he knows it could go missing and he gets the blame. Smart guy.

[@user-so2rh9om6y]

Homemadegameguru yeah that is a good idea

[@arjanwilbie2511]

In the UK I lost packages left in a "safe" place... The trash bin on collection day. Yes, that worked fine.

[@cryptfiend461]

Homemadegameguru a lost package does not always mean it was stolen, I found a package that was missing for 2 months on a shelf 😕. I have been working there for 14 years never stole anything. but not all people are like me, I have had my own personal items stolen from me by other carriers.

[@6191jaken]

This was an awesome video, and it was needed. I ordered a package from abroad, and the tracking states "Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 7:52 am on December 27, 2017". Today is January 5th, and I still get the same information. Additionally, I have had two packages and an envelope simply disappear. Fortunately, I have not lost anything of value. Incidentally, it does not matter how much something costs. A person is getting that particular item for a reason. The problem is with the lack of leadership within the USPS.

[@JT_70]

I mailed my retired mom a Mother's Day card and a $100 Walmart gift card. When it never arrived, we contacted WalMart and found that it had been used at a WalMart in Memphis. We live in MS and Memphis is the central routing facility for all our mail. We filed a theft complaint with the Postmaster in Memphis but never heard back from them. We gave them the Walmart store location, time the card was used and suggested that the store video would show who used the card. I sent mom a $100 check to replace the stolen card. Here's an article about how much one letter carrier cared about his job: www.cbsnews.com/news/former-u-s-postal-service-worker-admits-burning-mail-for-months/

[@alvinvalentino5797]

Did you ever found who did it?

[@TimeToBeKind]

QUEEN CREEK, ARIZONA USPS: I walked into the post office on Ellsworth a few years ago with a USPS FIRST CLASS BOX, the box that they offer as flat rate. It was 44 pounds. Tom asks; “what the heck you have here, gold?” Jokingly, I said yes. Jokingly because at 44 pounds, at that time it would be worth millions of dollars, who the hell would ship that much gold in a cardboard box... through USPS? Until then, every box I shipped got to it’s destination in 2 or 3 days, signature required. I was 99.9% sure that box would arrive at the destination within 3 days because USPS had never screwed me. After I paid and took a few steps leaving, something told me to return to Tom, and I said, “I hope you know that that’s not gold!” He laughed. Three days later I get a call from my buddy, asking if I shipped the box... worth $1,150.00. I looked at the tracking number and it shows that it left QUEEN CREEK ARIZONA but never arrived in PHOENIX. It vanished from the truck in route to the distribution center in Phoenix Arizona. I’m not gonna tell you the hassle and the aggravation I went through to collect or find my package because you just described it. I have never collected the insurance. They keep telling me that a lot of packages fall through cracks and eventually will be found. Here’s what happened; the clerk asks what’s in it, in cahoots with the driver, he marks the boxes with a sharpie next to the scanning label. The truck driver transporting the mail sets it a side in the truck, knowing it’s one box worth stealing. I know it, I was friends of a postmaster. When I looked into collecting it, and though he was retired, he told me that I WILL NEVER COLLECT A DIME of the $1,150.00. That’s when he told me the trick of the SCUM who USPS hires. Unfortunately Scum People Steal

[@davidprescott6631]

Excellent investigation! The reason I'm viewing this video is my dad sent two boxes, one of shoes and one new cloths to me from Connecticut. I got the Shoes but not the cloths and it's been three weeks. Thanks that was very informative.

[@mystery8605]

You're right .A USPS employee stole my package that I shipped to a buyer over a month ago. I never had a missing package ever.There were two valuable comic books inside the package.I was pretty disappointed because I knew the buyer really wanted those comic books.

[@seenonyoutube7856]

I work for the USPS. Sorry to hear about your bad experience. Yes, there are thieves among us in the USPS. We are getting better at catching them, but internally there is a lot of improvements that could be made. I would agree with you, a USPS driver or contract carrier would be the most likely culprit. They would be out of view of other employee's eyes, no video cameras around, and they would have the time to leisurely select packages of value while in transit, most likely at a truck stop. Because your package was sent internationally, you had to itemized and list the value of the contents. This gave the thief a shopping list. Unfortunately, the USPS doesn't take the time and diligence to weed out thieves. Once a thief, always a thief. If the thief stole your package, they've stolen many others. This thief wouldn't be that hard to catch if the USPS would take the time to note problems with packages that were the possession of people who handled them at any given time. The biggest advantage there is to catching a thief is, they are consistent in their routines. After that, you need the evidence to convict them.

[@rurallife2514]

Seen On KZbin - What improvements would you like to see made? I agree with you that a contract truck driver at a truck stop is the most likely explanation here, but it would be hard to track that before complaints are made. I'm not sure what you do at the USPS, but those international itemized lists usually say something like "housewares", or "clothing", or "books". Hardly a shopping list for a thief. If your PO won't take the time to weed out thieves, please report that. At least in my PO (carrier of 28 years now), employees are questioned on every complaint or missing item call (including late SS checks, media mail parcels sent the previous evening, and so forth). There is a very low background rate of lost/stolen parcels on routes with honest carriers. If that spikes on 1 route, it could be thieves following the carrier and looking for Amazon boxes on porches, but it sure wouldn't happen on that same route all the time. If a carrier is stealing parcels, it should stand out like a sore thumb. Even with a clerk, mail processing employee, or contract truck driver, it should stand out if more problems always occur in certain places or when a certain person works. You mentioned thieves being consistent, and I'd generally agree with that. The tracking would show which trucks had the most items scanned out which were never scanned in at the other end, or that resulted in complaints of items missing. Same for if a lot of gift cards go missing when a certain clerk works, but not on their days off, or at other stations. The OIG and the Postal Inspectors seem to go after any thief they can find, and to be looking quite hard. Still, if you see ways to improve things, try the OIG Hotline at www.uspsoig.gov/hotline.

[@steeleflyn]

Just last week I had a partial sent to me via USPS and it says it was delivered to my cluster box. I waited for the next day because it was too late to call them. When I got to the post office they said the package was miss-sorted and would be delivered that day. It was, however the excuse of miss-sorting, is bull. You don't miss-sort and have it shown that it was delivered. This is not the first time either. I have had several packages not delivered or put in the wrong box a block down from mine.

[@realestateinfonet9041]

Thank you very much for sharing this information with us! My family and I have also been victims of the unethical practices occurring at the USPS. If this continues, in the not-too-distant future, they are going to be unemployed. We go out of our way not to use their services anymore. At one point, we even removed our mailbox. We encourage others to do the same and spread the word. The best thing to do is to drive them into obsolescence. This is just a reflection of the corruption unfolding throughout our nation.

[@vintagedazzle]

Unbelievable! I have tremendous respect for most postal workers, but I have had problems with theft at my local post office, where they simply neglected to log in packages, so when things turn up missing I can't even collect insurance. I complained so much and so often that things have improved. I recommend complaining nicely and perservering. You have to speak up! Thanks for the video.

[@Homemadegameguru]

Karen Leabo thank you for sharing.

[@sandras7029]

USPS steals out of packages. It's happened to me more than once. And the customer service, good luck calling someone.

[@maj197]

It seems that those who defend the USPS by saying the sorting machine ripped open his package and an employee ignored the international declaration on top of the envelop to stuff in random manual pages want to ignore the bigger issue - how come his package disappeared for 2 months and showed up across the country with edited brand new tracking? How is that a normal thing to happen? How does it take 2 months for a package to get from Florida to Illinois? A package coming from China, by cargo ship, takes two months, many times less. The 2 month absence from the postal system and brand new tracking clearly shows this was theft!

[@nunyabiznis817]

Becasue that is how things work. Do you realize how much mail and packages are sent on a daily basis? The world or the USPS does not revolve around you and life is not a 1950's musical.

[@bonzai8316]

All usps carriers are thieves and cover up for one another. My bro in law used to deliver and work in sorting and he told me all about it. Anything of value is getting stolen and the reason nobody seems to want to help you is because they’re scared of their own secrets being exposed if a missing mail search initiated by them leads to one of their coworkers getting caught. They ALL have skeletons in their closet.

[@bonzai8316]

There were even workers in Oklahoma stealing narcotics together

[@bonzai8316]

Don’t use usps people

[@ijustrealllylikecats]

@@nunyabiznis817 Well then why was there a paper stack stuffed inside that was the exact weight of the missing books? Did that happen on accident too?

[@pauliether.c.guy.3349]

every time every time I look at this video it makes me sick to my stomach I can't even watch it that's how sickening it is. I hope these dirtbags get their, Karma

[@scruffy281]

This is truly incredible and I am so sorry for your loss and your horrible loss of time and bad experiences. I live in the USA and have also have mail "lost" a few times. Nothing valuable but it really makes you lose faith in our mail system. Scary......Thanks so much for sharing this and giving us a heads up!!!

[@MyrrdynWhitefall]

You have further cemented my troubles with USPS. Everytime I have a package delivered they either end up partly damaged or totally destroyed.

[@horusheru8542]

The postal 📪 service is getting worse. I've had my mail tampered with several times by postal employees.sad..

[@psi3000]

Our gaming clan had donated parts for one of our members who could not afford a gaming rig to build him one. I received the parts, built the PC, created a image of the PC and shipped it USPS. It never got scanned into the system from the pickup location. It has been over a month. I have filed a missing package report online. They closed the case without contacting me saying that "Its still awaiting pickup." I then was advised by USPS to open a claim up online. I did and it got denied based on the fact that they never recorded the package as being picked up. I was then, after hours of waiting on hold and numerous transfers only to be redirected to the original phone number, to open a Fraud/Theft case. This is where I stand now. The only evidence I have is the USPS driver walking out of our business with the package. I hope this is enough. But I feel your pain Homemadegameguru...

[@Homemadegameguru]

thank you for sharing. I hope your experience ends with a positive outcome

[@hansenhollla6705]

Oh my goodness that is heartbreaking.. straight up? I’d call the cops. If anyone can cut thru USPS’s apathetic barriers, it’s those psychopaths.

[@Mattx0509x]

I understand your pain all too well good sir. I work Amazon in their MacroSystem department (basically future planning) and I can guarantee you that USPS will not be our priority carrier. I live where I work and who I work for, everyone in my office does, and we all hate getting calls or complaints about packages not being delivered properly or at all through United States Postal Service. The only reason we haven’t been able to move away from USPS is because we are in contract. However, we are not going to walk away from a problem of this magnitude.

[@jojowhite9041]

I hope Amazon sends their crap through another carrier...I'm sick of delivering your shit packages. Your truckers consistently deliver your packages to my USPS office late, holding us up from getting out to our routes. Also, good luck getting another carrier to deliver your shit on Sundays. Plus, your packages ALWAYS have a carrier release stating for the carrier to leave the package if no response. If that package gets stolen or damaged you need to give the customer a new one.

[@lisa9867]

Yep they are late getting to our office too. Causes a lot of problems trying to get the carriers out on time.

[@nighthawkviper6791]

Amazon sources FedEx & UPS and other carriers for classified material...along with USPS to provide the fastest routes possible from the nearest DC/FC and it works out great. It's always the USPS side that loses/mishandles packages. FE & UPS are quite reliable in my experience over the years. USPS has slow tracking(even on overnight shipments), and a lot of mishandling but has a great service for the most part. The network they have is second to none, yet there is a market for a better service if the private market could provide it & lobby for it.

[@ijustrealllylikecats]

@@jojowhite9041 Boo hoo, you're expected to deal with an aspect of your job, lol. Fortunately Amazon handles its own delivery much of the time these days, and my important medical supplies actually show up now. Don't worry, we're all just as happy that Amazon doesn't use USPS as much. Nothing but glorified junk mail distribution, nobody wants to use USPS for anything more important than circular coupons.

[@ijustrealllylikecats]

@@lisa9867 Don't try to pretend that you care about timeliness, unless it has to do with going home without delivering half of your route, and then making the CCA's do the rest of your work. Lazy.

[@novembermiss]

Thank you for posting this--it happens more than people realize. And the crooks know the ins and outs of exactly how to get away with it. Inside job, of couse.

[@SophieRutter]

thankyou for sharing your story...this just happened to me today where it said my package had arrived, which was supposed to be an indie tarot deck from Etsy and instead of the deck were leaflets the same size as the deck itself !!! The leaflets were all about New Hampshire where my package was sitting at the facility for 2 days, But because a package arrived ...it is saying it was delivered to me. This was a birthday present to myself and I am completely livid!

[@MeekSpirit1]

can I get an amen ? This happened to both me and my sister. We ordered items and they were supposed delivered the Saturdays before the original delivery dates. Nothing arrived neither time.

[@phenomenalfemale524]

I have lived in a house in my state for 2 decades and have had troubles with my mail. Having worked to remedy these messes I have learned: 1) Leadership is nonexistent at my PO 2) training that letter carriers get is minimal and inadequate. 3) sloppiness and incompetence on the part of a carrier has no consequence for them 4) Congress keeps throwing money at them and nothing improves. USPS is broken, period.

[@ChristopherToro]

I recently had a USPS employee trying to intercept a package to another "local post office", it takes 3 days for that post office to discard the package after holding it. Which is when the employee could take it.

[@creamofcardstv]

It's frustrating when stuff goes missing. That was very sneaky of them. I hope they get caught soon. They're bound to slip up at some point. Well done for persisting with your complaints. Let's hope they make some improvements to their service to eliminate issues like that in the future.

[@Homemadegameguru]

+creamofcardstv I hope so too my friend

[@loveforever17]

I thought I was imagining things. I have had at least two packages go missing recently. USPS tracking says it was delivered to my mailbox (which is locked). There was no package in my mailbox. Only the mailman and I have the key to the mailbox. I have had no packages go missing prior to 2018. One package had 10 boxes of diabetic test strips which cost me a packet! I will use UPS next time. Lesson learnt.

[@homebodyheaven6114]

PS trolls will receive also receive just recompense for their hate. You are obviously a good person trying to be helpful. Blessings from the USA.

[@maj197]

I've read the many many comments and debates here about how and why his comics vanished. Either they were stolen, or through sorting incompetence, the sorting machine ripped open the package and a postal employee stuffed it with random stuff before sending it along (which is screwed up in its own right). And just an FYI - if the package is international, you do have to list the contents and value on the Customs declaration form. If the family member provided a detailed list, employees would know what's inside - which makes the 'innocent' random stuffing of paper, after a machine rip-open mishap, even more idiotic. Regardless, what is more troubling to me is his experience with the USPS customer service agents. His package was stated as insured, yet it sounds like they refused to give him the insured value or help him in any meaningful way. The telephone tag nonsense we've all gone through with annoyance. The customer service agents sounded like they were clueless throughout his ordeal. Stuff disappears in all industries, but what is the point of tracking and insurance if the company refuses to track properly or provide the insured value when it is appropriate?!

[@markrobbin]

Postal workers need to be given a mental evaluation before being hired.

[@homebodyheaven6114]

I feel so bad that happened to you. The thief will surely suffer the just judgment of his sin, as well as all those who failed to do their duty to help you. Government employees are the absolute worst because they have no fear of losing their job. But what goes around comes around. Thank you for sharing your story.

[@Jessica-ut2nu]

My mail carrier is a thief as well. After the stint today I've decided to install a camera in view of my mailbox. Every time I have a package on the way I track it, of course. The last two times I've had to call the post office and inform them that my package tracking status is delivered. And yet its not in my mailbox. Of course they call the carrier and she comes right back to my mailbox almost 2 full hours after I receive my delivery confirmation. The problem with catching her IS because she's a "sophisticated" thief. She sits at the front of our neighborhood and sifts through stuff. I've passed her going to the grocery store as she's sifting and come back an hour later on my way home and she's still there.

[@tlr465]

I am so sorry to hear about your loss. I was stationed in the Military, I had so many items sent to me by family and friends that had things stolen. The USPS does not care.

[@LogogoFromKeron]

Dang :c sorry that happened to you, dude. The USPS really need to step up their game and take the time to make sure the package gets where it needs to be. Something similar like might have happened to my brother a few weeks ago, but there's no sign of the package.

[@Homemadegameguru]

+LogogoFromKeron I hope your brother gets his package. The most common story is packages completely 'disappearing' in the postal system. They have an entire warehouse of "lost" packages in Atlanta, Georgia. Think about that - they have that many packages but claim they are lost!? The theft of people's hard earned and paid goods is ripe.

[@arlenebourne8178]

I stupidly sent cash in an envelope to a friend in NC from NY with a vhs tape. My friend received the tape but not the cash. I wrote to the Postmaster about the incident. Never heard anything back. I love your persistence.

[@mr.leininger4604]

You would make a good lawyer.

[@isabellalorenzo6838]

Mr. Leininger seriously he would.

[@Bored_beyblading6744]

Ikr

[@colemoss5173]

Somehow this came across my feed. This is so terrible. I wish you could find the culprit. Especially it being an inside job of the postal service and being covered up. Wow just wow. Thanks for sharing. I'm going to post this to make more people aware!

[@Homemadegameguru]

Thank you

[@iamconfusion1791]

This is absolutely horrible. Just today I noticed that a package I ordered from Victoria's Secret was supposedly delivered this Monday. I live in an apartment building with a mailbox for each apartment - only the tenant who lives there has a mailbox key as well as the USPS worker that has a master key. I also had a small package that was deemed "delivered" in March through Amazon which I also didn't receive. How is it that the tracking says the packages were delivered and currently in my mailbox and I didn't receive either of them? This is ridiculous and I have already filed another complaint and will go out of my way to ensure anything I buy online will never again be shipped through USPS. I truly hope that you can get some closure to your situation and that they bust these conniving, greedy workers.

[@iamconfusion1791]

The two items that were stolen were a small fragrance mist and a tube of lip balm. My mailbox isn't that big, but I I think they would have fit. Not sure how the seller packaged them, it's possible they could have put it in a slightly large box, but I'll never know since they were stolen. My first complaint to USPS was acknowledged but the best they could say was "Sorry", and they completely ignored the second one. What I do now is constantly monitor the tracking number and I know roughly what time the postal worker comes, so if it says "Delivered" and I go check the mail only to find the item is not there, I know who stole it. Another thing that the postal workers do is leave my packages with the super of my building because they are too lazy to come up to my floor. I don't like the super of my building, he's really shady and not a decent person, so I feel really uncomfortable with him being in possession of my items.

[@iamconfusion1791]

I'll definitely read these articles, thanks so much.

[@jimlim4004]

natschmat917 This happens with me as well at least 3 times within the last year and a half. I receive my mail through a CBU, and parcels are delivered inside one of the parcel locker and the mail carrier put the parcel key in my mail slot. I then use the parcel key to retrieve my parcel. It is supposed to be secured because the key. What I noticed, the time of text notification of the scanned parcel is when my mailman usual time of delivery, but I didn't go get my parcel right away. 1 day or 2 days later, I go to my mail, and I don't have the key. This means, the parcel never got to my box. I wonder- how did the scan said it was delivered in my mail receptacle? I suspect there might be an extra key to the parcel lockers. You might have to pay more attention.

[@rurallife2514]

Sue - There are extra keys to the parcel lockers (customers lose and break them). It is possible someone claimed they lost the key but kept it, so they could check for parcels. If you actually have the newer CBU boxes (as opposed to NDCBUs), the parcel locker key is retained in the lock when used (the carrier adds a 2nd key to retrieve it). That would limit someone in possession of a spare parcel locker key to 1 use, so a maximum of 1 item stolen. Far more likely is that the item was delivered to the wrong mail slot, and a neighbor decided to keep it. There isn't much more that can go wrong if it is scanned as delivered into mailbox, and then isn't in your mailbox. I've occasionally heard of a former tenant keeping a key, and checking their old mailbox after someone new lives there, but that's very rare (the customer door locks are a common cabinet lock, costing around $8 at a hardware store, which you could easily change out in 5 minutes with a wrench and a screwdriver, if you ever wanted to).

[@lisa9867]

You can get parcels delivered to your PO Box from companies that do not deliver to a PO Box. You simply use the street address of the post office. So instead of PO Box 1 you would use 100 Main Street (the actual address of your post office) and instead of PO Box use Unit and then your PO Box #. Example: John Smith, 100 Main Street, Unit 15, Your City, State and Zip Code. We get these deliveries daily and put the parcel in the box if it fits or a notice to come to the window to pick up a parcel.

[@Chris_yes]

I used to have pride in our USPS until I went today to pick up a package for the second time. The first time I went they spent 45 minutes looking for it and couldnt find it. I was left a pink slip to pick it up because they 'missed' me. They never try and 'find' you. So today I went to check again and I was so happy at first when she came back with the package. But it had been ripped open and the contents were gone. It was a ring I bought from Europe. She said I had two options 'file a claim with USPS or mark it as refused and contents empty and ask the seller about it' I chose the latter because I could trust USPS not at all. Not even going to try to throw it. So here I am currently out 80 bucks for a silver ring and I have to hope for the largess of the forger/manufacturer for a replacement.

[@sharrirolfe8129]

My story: Ever since two years ago when I started shopping online for hard to find items or just for the convenience, I am often plagued with false delivery reports of a package being delivered to my predesignated location. (I live on a farm - 1/2 mile from my mailbox, hence the prearranged delivery point at a neighbors house.) This time, it was a replacement counter-top ice-maker since the original broke while still under warranty & it was SUPPOSED to be delivered last week on a Tuesday & here we are one week later as is often the case & no ice maker & quite possibly, no other products will be delivered to the drop off point after this since this problem has been constantly ongoing from coast to coast. Clearly, since the little handheld GPS package tracker is flawed & depends solely on the reliability of the individual carrier, once the lazy or dishonest individual has gone close to the location to then get that ping to prove that they were there, the carrier can then swipe the tracker over the tracking bar-code but nothing can prevent him or her from not completing the delivery if he is one of those lazy or thieving individuals. So, basically, the entire system is broken down & even when my lazy-ass local carrier did deliver my stuff to me prior to my having to haggle with him on where to drop off my stuff, he would drop it just about anywhere he pleased while telling me "I don't get paid enough to bring it all the way to your front door." His words, VERBATIM! Of course, all i can say is, "News Flash Buster! YOU ARE A FEDERAL EMPLOYEE! Sadly, you will never be paid enough but all thanks to people like me, at least you have a job & if you are going to whine about your piss-poor earnings to a postal customer, then its time to get the hell out of the biz to find another job that pays more to your satisfaction!" Mind you, even with all the new jobs that have been created as of late because of our more recent US president, I am sure that there will be someone very happy to take the place of my carrier for even less money than he makes now & this coming from the guy that has his own horse ranch & raises horses to sell them! FYI? If you are going to do that, then maybe you should find a better job to support your second career choice OR, methinks that you are a BS liar that really can afford such a hobby & you just don't want to do your job! Lastly, I live in Tennessee & I have already wrote to my Senator, Marsha Blackburn to complain about the broken system that needs to be fixed once & for all.

[@annautuori3354]

Thank you SO much for this video. It's very informative. I'm going through a similar experience currently. It's now been a month since a package that had a tracking # & insured was mailed to me from PA to me in NJ. After many, many inquiries by me & the sender and following the tracking alerts, the package has crisscrossed PA 3X then back to NJ where it bounced around to different post offices then back to PA. This journey has been repeated 4X & this week along with the alerts we're reassured that they know it's late but it's on the way...no shit! Customer service is horrid j the 1 number was busy 24/7, obviously an attempt to appear helpful while getting rid of me. I could go on & on but, although I'm so sorry for the theft, I'm feeling better that I'm not the only victim. Forgot to add that the p.o. has a name for my issue: "looping". My definition: covering our asses!

[@Muscogulge79]

It has to be someone who has rank in the postal service. They watching each other's back.

[@angrymuppet66]

Your video hit on some very valid and disturbing points regarding the USPS. I have ever had several packages to my husband VANISH while n in transit to an APO address (Miami) while he was deployed--he never received them, and because they had customs forms on the boxes, the thieves....errors, I mean, USPS knew the contents/value. Just this week in Georgia a USPS worker was caught on camera throwing boxes and boxes of mail into a ravine (not junk mail but bank statements, bills, credit card statements etc) and it took postal investigators more than 2 hours to collect all the mail. meanwhile people were being hit with late payment fees because they never received their bills in the mail! (and don't even get me started on identity fraud!) The USPS is as crooked as government politicians.

[@bleakmidwinter8103]

I’m really sorry that happened to you King. The same thing happened to me literally yesterday. A friend sent a bunch of stuff to me through USPS from Ohio and a lot of it was taken out. I really don’t understand how the post office that I KNOW stole and repackaged my things, is still open. I searched up MNDC Memphis Tennessee which is the post office that left a sticker on the package saying something about apologies and having to repackage it or some crap. They literally have so many bad reviews!!! And yet no one cares to address the fact that so many people’s packages have gone missing, are stolen, and just ugh. I’m more upset about the fact that shit like this happens than not having received some things. I plan on making a video because I feel like it’s not addressed as much as it should be. Seriously though, who ever is reading this should look up that post offices reviews. So many people received the same damn sticker too. But hey, I think it’ll bite them right back one day. Thank you for this informative video, you’ve inspired me to speak up. =)

[@ashg4045]

Wow. I have a similar story. Such BS. I had stuff stolen from my package that I received like 5 months later and it was obviously re-taped with a different sized tape. I'm just glad I got a replacement order from the company I ordered from.

[@CMRinehart]

Weird how the thieves know what package contains the best stuff.

[@CMRinehart]

The quality of workers replacing the better ones from the past is terrible.

[@strongfemalestories6399]

I had an issue with the post office and was given the run around. It was marked delivered and I got the alert and went to the mail box. Nothing was there. The mail person dropped of mail later. Apparently they go through and mass scan packages "delivered". I also had a neighbor that the same thing happened to her and she was two blocks away on the very same day, but all of our packages were marked "delivered" on the very same minute. This was after the run around to get to speak with the local post office manager. He brushed it off. Only the post office has the power to mark a package delivered and keep it. It gives the customer no recourse. Nothing the send back.

[@billionaireinvestor]

Good video. I live in Las Vegas. My mail purchases from eBay and other sellers disappear all the time and no body at the post office cares. They are a bunch of crooks. When I ship anything important I pay extra and ship UPS or FedEx.

[@Twitch.MonaClips]

How do you pay figure out how to pay for fed ex on ebay?

[@yolanda007]

Everything you said about Usps in Las Vegas, Nv is so true

[@billionaireinvestor]

@@Twitch.MonaClips I am talking about when I ship out my packages not when I accept packages.

[@teredoan5753]

Thank You For Posting this! My mother has had many gift cards she sent to Nephews on their birthdays Stolen. She no longer test the USPS!(That's really sad that ANY theft would happen here!) There are too many Thieves to counts working there!

[@thriftstorefashionista7084]

Going through this right now, I am so enraged. I sent one of my customers (trusted repeat customer) a teeshirt and a jacket patch from my brand. She was doing a charity event so I also offered to send her an assortment of items to use for silent auction/raffle. In my error I sent it to a previous address that I had on file for her which resulting in the package sitting in the forwarding system for a week. She got the package but the only thing in it was the teeshirt she paid for. The patch that was in the same poly tee bag was missing. And the separate teeshirt poly bag that had all the donation items in it was missing. The package arrived in tact to her so there could not have been a "items fell out situation". This is infuriating to me that this happens. I'm now going to have to file a report and keep an eye out for this stuff to show up online. I am an artist and this was all my own original stuff, much of it is actually branded with my logo and brand name on it. I have never had this happen before and I am so upset right now

[@Homemadegameguru]

As a fellow artist, I understand. Keep a look out on etsy and ebay especially for your items. I hope you nab whoever did that to you. Cheers

[@bluzshadez]

I am so impressed that you are not showing any signs of anger. Same thing happened to me. It took months before the local Post Office in my country to notify my friends about the arrival of the package that I sent from Israel. Though they did not open it, the employees of that particular Post Office wanted to steal the entire package. But they were scared because it was sent through Xpress Post. Non-delivery would be terrible.

[@sehryn]

Hi. I’ve just had a similar thing happen with a parcel in transit from MO to Australia and it appears the swap occurred either in or more likely while being transported to the Illinois postal facility. It took longer than expected (a week or so longer) and when the parcel arrived it was completely missing my all my purchased contents - even the envelope was changed, but it did have what looked a lot like the original USPS white square stick on postal label that contained all original details like contents, weight, addresses, etc. inside was a roll of sticky contact shelf liner that was within the same weight bracket as my purchase. We wondered if the original label had been scanned and reprinted on sticky label paper. My seller in MO is right now trying to track down where the likely theft happened. Like yours it could very well have been while on a truck to Illinois. It is serious if an employee thief is at work and USPS must get onto this with all investigative powers possible. It’s no time for them to make excuses or try and shirk responsibility as it seems they have a conniving thief or group of thieves on the payroll. I’ll follow your story

[@seenonyoutube7856]

Sorry to hear of your loss and it's been a while since it happened. It could be a coincidence or a clue, but the trucking manual put inside the envelope could indicate the theft was done by a contract mail carrier. I work for the USPS, and they use a lot of contractors who come into contact with the mail daily. Contract carriers are contracted by the USPS to transport outgoing mail from several post offices in tractor-trailers semis to mail processing plants in the afternoons where it is sorted and transported back to the offices as incoming mail in the mornings. There have been a LOT of contract carriers arrested for mail theft because they are in possession of the mail while in transport and they can access it in the back of their trailers while they are out on the road and nobody's watching. Contract carriers can have hundreds of thousands of pieces of mail in their possession everyday so there's a lot for a dishonest contract carrier to pick from. Because a lot of the contract carriers drive semis, a trucking manual would be something they would have laying around. These days, the sanctity of the mail is a joke because the USPS lets a lot of other people who are not USPS employees have access to it.

[@4GUESTS]

Prez Trump, please appoint this man as Postmaster General.

[@jojowhite9041]

The Cheeto couldn't piss straight and you want him to do something honest?

[@rlesko56]

Truuuuueee

[@AliP1970]

I realize that this was posted 3 years ago, but I am VERY sorry for your loss! Perhaps taking pictures of each item as it is placed in the box/envelope and then also a picture of the package once it is filled, sending a copy of the pictures separately and keeping a copy for yourself would help the recipient to know what they should have received (or email it after they've confirmed receipt) might help in the future and going into this holiday season! I think I will definitely be doing that if I have to ship anything through USPS (or any of the companies). Thank you very much for this information!! Merry Christmas and Happy New Year to you and your family!

[@radiostationdj]

When I send a package I take several pictures to document my shipment including the envelope or box and receipt to prove if I need to file a claim.

[@lovelyone98]

I received a package today via USPS First Class mail. I ordered a small cart part off of Ebay. The seller shipped it in a small white poly bag. A tear was on the package and they took the part out but left the part packaging inside. I have a mailbox where you have to use a key to open it. Inside Postal theft is getting ridiculous.

[@GONEWILDFILMS]

I had 4 packages vahished this holiday season, 3 from China 1 from Amazon. My only recourse was a refund.

[@valenciamaribel]

My package arrived, but a USPS worker switched out the items in the package. I was expecting reading curriculum and received two novels instead. The weight is completely off

[@jodiet6870]

This happened to me. I got an empty parcel envelope and the contents missing. Its so horrible you trust things and this happens. It was something I got for someone I care about not myself so it hurts more.

[@tlwood4857]

We feel your pain. Several years ago, my husband ordered a nice piece of jewelry for my birthday, for delivery by the USPS. It wasn't delivered on time; after several more weeks, it STILL wasn't delivered. My husband started an inquiry which escalated to our local Postmaster- when all was said and done, the tracking info showed the package had been delivered TO OUR POST OFFICE. There was no record of the package after that, it simply disappeared.

[@JayBannerboy]

This is absolutely right. I sent non-perishable food stuff to a homeless shelter through the Redford Michigan post office. 2 months later I get a pre-printed stock flyer, with handwritten scrawl saying I must come pickup my package and pay postage or they would destroy it. I had no idea what they were talking about. I went to the homeless shelter I sent the goods to, and was told that they never received it. As it turned out, the shelter has it's residents "receive" the mail. It was received, repackaged and "taken" to the post office without paying postage. The post office accepted the package, now weighing more than what I sent it with. No postage, no return address, they opened the package, closed it up, and sent me the note 0 based on my return address. When I asked, in the time after anthrax in the mail, an d letter bombs, why would the post office accept a re-wrap, no clue who dropped it off, and send me a pre-printed note? Further, since the weight was different, why would they accept it anyway? Without seeing the package, and speaking to one of the 3 supervisors of this facility (I asked the same story of each.only to be responded to with shrugs and a whole lot of defense and "not my fault or problem", I told them if they wanted to "blow up" pasta, beans, 10 lbs of rice, and some canned store bought tomatoes them be my guest. I even suggested they contact a couple of the radio stations and have them come down for the detonation, so the public could see how the USPS deals, in detail, with donations and flagrant disregard of their own rules in a post-911 world

[@LAGERUNG3]

Thanks for the heads-up. Sorry about the loss.

[@Trinity-ke2cg]

I happened upon this video by chance. As upsetting as it is for this to happen... it's not the only case of its kind, nor will it be the last. Human beings will be human beings. It's not that USPS is a bad company... it the integrity of the individual on the line here. There are thousands of USPS employees... and not all are thieves or plot to steal valuables that people send through the mail. It's quite sad that these people easily slip through the system and get hired. There's no tattoo on their face that reads, "Theif"... so they tend to blend in with everyone. You can post a warning or an experience about USPS or any company for that matter... it's good to get your experience out there, but a thief always finds a way, no matter where they're employed. I'm so sorry that the customer service reps failed you. That is something worth being disappointed in. :-( Ridiculous. Yes, I believe they could've resolved the matter and possibly located the thief. Everything is scanned... scanned... and scanned again. Every container of parcels or pallet... scanned. And then... the parcels themselves... scanned. If it disappears from the radar... they should've been able to figure it out where and when the last scan was. Was it on the truck? Was it brought into the office? I'm with you on this one... I believe a truck driver got a hold of it. Very sorry for all of your troubles.. and I hope since this situation occured back in 2015... it was resolved.

[@Homemadegameguru]

Your is one of the best replies I've read thus far since posting this video. You see it -- I'm not attacking all postal workers, just the small handful who do things like this. There are hundreds of replies to this video from people who experienced the same thing. The horrible customer service of the USPS was the worst part of my experience. And to answer your question, no, the matter didn't get resolved. I gave up after 6 months of trying to get the USPS to provide the insured value and investigate. I didn't want the stress and they didn't want to pursue things further. I learned from the experience and only ship registered mail or FedEx now. No problems since!

[@babydollsarah]

i randomly stumbled upon this video, but wow i am sorry! this is infuriating and i am not even missing comics. you have every right to be furious!

[@ARoseGrowsInHarlem]

Yeah..... That's USPS all right. I've had delivery slips sent to me a week after a delivery was attempted saying I wasn't available to receive the package :/ I also had a t-shirt taken out of a soft envelope that was in my mailbox. No attempt to cover it up. They left the gaping hole there. :( With the low pay for such a customer facing job i don't see how it will improve.

[@Homemadegameguru]

+A Rose Grows in Harlem I've been reading more and more articles and Reddit posts about people having similar experiences. You are probably right - low wages equals employees looking to steal valuable mail. The worst part is how unhelpful the USPS is to solve the problem or even honor the insurance amount paid. I'm still waiting for the insurance claim forms.

[@susankillimett8501]

Homemadegameguru. Have you tried going in person to a post office involved, to talk to a post master general? I hope you got the insurance papers by now...if not go to the post master general

[@brookiestorer5231]

I am going thru this currently, cv001346649es , a shipment of fossils, also had one prior that was rifled thru and missing specimens, the customer service was spot on with yours, my congressional caseworker failed me as well, I have spent 100's of hours trying to figure this one out...thank you for sharing your experience.

[@colleenwhite6902]

I just stumbled onto your video & i did take the I time to watch the whole video, & that sucks. I don't care what was in your package, it's your stuff!! That's the exact same thing as someone walking into your home & robbing you & then when you try & call customer service for help, most of them act like assholes & act like its your fault & you have half the day to spend in the phone trying to find a lost package ( well stolen)!! They know it's a inside job & that's why they give you the run around. It's to bad that someone can't even send a gift in the mail without worrying if it will be stolen. It's not about the money, as everything is insured.. It's the point of it! Just know Karma will visit them as it always does!

[@goddessmelanisia]

I had a UPS driver steal a package from me. I called the depot to complain that it had been marked delivered online, but hadn't been. The next day it "miraculously" showed up in my driveway with the delivery driver claiming it must have been taken of my porch by animals. The thing is it snowed over night and there was no snow on top of the package, and the package was opened, but NOT by animal teeth.

[@davidzeto2446]

Good video. Sorry this happened to you. There needs to be better accountability for these cases.

[@chilldudemanguy]

Great video. Really well spoken and concise. You have the voice of those ”Crime Documentary” narrators! I’m sorry about your comic books, I bet they were worth a lot to you. Hopefully you’ll get your hands on them eventually.

[@kathygirlygirl4109]

Very informative! I had a postal carrier steal a package around Christmas and they blamed it on the shipper. USPS SUCKS!

[@brybrun]

How do you know it was the carrier.

[@jeffw1267]

One solution is to send your parcels Registered Mail. This is of course more expensive but it's also possible to buy stamps on Ebay at a discount, so this will mitigate the cost a little. The big advantage is that Registered Mail (or as we mail carriers call them, 'reds' because the tracking number sticker has a red border) travels in separate sacks and aren't processed through sorting machines. Reds have to be signed for by EVERY postal employee that take possession of them in transit. I've received reds for delivery that look like they were never even mailed! No scrapes or dented corners or holes. Also when the clerks take these reds from a customer they have to tape the corners and then stamp the parcel along the edges with a date stamp. It will be obvious if the parcel was tampered with in transit and in the extremely rare case that it does happen, the postal inspectors and OIG take it VERY seriously and there will be an investigation. Since you deal in rare items, this method might be worth the additional cost.

[@Homemadegameguru]

jeffw1267 thank you for the suggestion.

[@angbuzz]

jeffw1267 i work in the registry and yes that is the safest way to send things but it is very very expensive. A letter alone could be fourteen and up. Let alone a package. Every stop that package makes has to be scanned and sacked separately but it happens too but rarely it gets lost.

[@debrathomas7198]

Maybe the reason all the books weren’t taken was that they didn’t have enough extra paper to make up the difference

[@moeshouse575]

thank you for taking time to make this video for us. 2 mo ago i bought a $250. smoking pipe from England. the box was stamped FRAGLE. so of course one end was smashed very well. but luckily the pipe wasnt damaged. i guess in England FRAGLE so code for smash here.

[@dejns6945]

Here in Chas WV, my packages were signed delivered. I still have no packages nor did my claim even go through.. I got nothing not even a call about my claim.

[@complexity5545]

My last 3 packages have been stolen. I'm starting to think it is the driver. Each package always said "access blocked", then the package says delivered in tracking. I always never get the package.

[@Caub-Fab-Phuv-Npiab]

They try to steal my package... thanks God I order a 1500 gold bracelets I follow it on my tracking it was out for delivery and I seen the usps pull up drop off my mails I went immediately to it and I seen only mails no package so I drove after the usps worker truck he stop to drop off more mails in my neighborhood so I pull up and block him in and I got out and show him my tracking number he said hold up look around and act surprise " oh sorry it's right here I must of miss it he handed me the package" I open it infront of him and said this a 1500 gold bracelet you think I'm just going let it go" I'm filed a complaint with your boss and he Apologized

[@starseedlightworker6539]

I wonder how they know what's inside packages

[@tahliasellers9014]

The same thing happened to the package I sent myself of my collection of vinyl records when moving cross country. I received it and it was full of random items and garbage that i assumed weighed the same as my records.

[@elliottre5019]

Sounds like Huston . USPS employee's refer to it as the black hole . Packages go in but they don't come out . A postmaster once told me that nobody has ever collected on postal insurance . He spent 40 years in the post office . A lot of times the mail is torn open on mail sorting machines and sent to a table for a person to try and restore it . Managers love to cruise this area to pick up goodies . One year we had a supervisor that stole a bunch of Walmart gift cards from torn letters . He got fired but was not prosecuted for stealing . The post office did not want to make it public . People that deserve jail time usually don't get it . A place you can steal and not have to serve time if caught .

[@cliffordbodine5834]

The USPS has been a disaster for decades. Regardless of what you were told, USPS employees are not closely supervised. Entrenched unions along with a country club work atmosphere result in packages missing, delivered late, mistakenly returned back to the sender, and stolen. BTW, that pass-the-buck procedure that you had to put up with is unofficial SOP at the USPS. They are clearly not in the problem solving or customer service business. I'd pay extra to ship with another carrier. They're private sector and provide better service.

[@Airmanlov1]

Thank you, this was very helpful. Will be on the look out for stuff like this to possibly happen to me..Thanks again for the video..

[@thecombatveteran1018]

I am dealing with the same issue for a missing package that I have ordered, I find it very suspicious that my package became missing after going through the chicago facility.. hmmm seems that this is not a a first.

[@jamesjacobs2264]

Great informational video GameGuru! Don't ever let an injustice stop you from speaking out the truth!

[@Homemadegameguru]

+James Jacobs Thanks James. I want people to know this happens and hopefully more people will voice their experiences and come forward.

[@jamesjacobs2264]

+Homemadegameguru No, thank you sir for your contribution to making this holiday season less stress free for sending gifts. I myself am sending my grandmother some CDs by Fedex & hope I don't experience the same troubles that you have. Thanks again & to add some advice: I was doing some research on how to secure your packages from theft after watching your video & I imagine I'm not the only one. It would be great of you GameGuru if you could make a follow up video on preventative measures, people will listen to you!

[@Homemadegameguru]

+James Jacobs If I can figure out a good, trustworthy technique, I will gladly share it.

[@jamesjacobs2264]

+Homemadegameguru Thanks GG your the best! Btw the only solution I have found is to video you packaging your item and then shipping it all in one take with the package in view the entire time. That seems a little ridiculous to me, so I'm supposed to package up my goods at the FedEx store while having someone film that? :/

[@marieallen5304]

Thank God for security cameras they caught our postal service stealing packages We got everything back we took the video to the postmaster they were in shock this postal service person was with the company 15 years no longer

[@LiciAlish]

I've watched this video a couple times and read the comments saying it was a mistake, not theft. But I do believe this is theft for clearly obvious reasons. Ok, let's say that his package was ripped open through one of the sorting machines and some postal employee looked at it and said, "um, there are some comics in here and the contents says comics...so let me put random stack of paper inside, seal it up and send it on its way" - which shows incompetence, by the way. That still doesn't explain the two months he said the package was missing nor why it showed up in Chicago. I live in Florida and according to the USPS, ALL outgoing international mail for Florida goes out of the Miami or Jacksonville hubs - why would his package be in the Chicago area months later? How does that make sense? Secondly, he said the tracking information stopped during those two months. If packages are constantly scanned, as people have commented, there would have been a trail leading to Chicago, right? Not to mention the weight of the papers stuffed in his package equaling the total weight that would be stamped on the package. I'm looking at a package my friend sent me and the weight is right there with the price. There are too many fishy things that happened in his story to just say it was a mistaken ripped package. Theft happens everywhere! I work for an insurance firm and you should witness the scams people try everyday. It's insane what people do for the smallest, dumbest reasons.

[@ruralkansas]

I'm not saying some USPS employee isn't a thief, but don't you suppose that UPS and FedEx also encounter this problem?

[@niabrown3820]

This is the reason I try not to use USPS. This happened to me once where they said the package was delivered to me but it never was. Good thing is the company I ordered from resent the item and opened an investigation with USPS. Maybe if they have to put out more money on insurance claims they'd care more about inside thefts.

[@Lonniebelle1979]

my husband has had a rare punk record business and sends and recieves around 3-5 packages a day and we OFTEN recieved packages that had been opened by the postal service and either taped back together or put into a clear envelope entirely! i don't know if they thought we were up to anarchist no-good or just really wanted to see what we were up too but it would piss me off to no end knowing our privacy was being violated on a regular basis.

[@therealanon1]

lonniebelle I use to work for ups and we often had to retape packages because the shipper didn't properly package the items or they were mishandled during shipment.

[@Lonniebelle1979]

therealanon666 sometimes it would be a letter that they slit open then had to retape shut. 99% of the people he did business with were used to mailing packages and were often dealing with very valuable records and took great care. it really just seemed like they wanted to know what the punk rock label was up to? i myself recieved my mail (amazon packages etc.)to our home and never once had my mail treated in this way, only his mail, that he had a p.o. box for his business.

[@nunyabiznis817]

They don;t need to open your packages to see what is in side. It's 2018 bro. These packages were packaged poorly, that is why they got to you in terrible shape and in plastic bags.

[@lisa9867]

Did you mail the records media mail? Media mail is occasionally opened my postal inspectors to check that in fact it is media mail. This is a really cheap rate to mail books and other forms of media that a lot of people abuse. When people use media mail I tell that that on occasion postal inspectors can and will check it to make sure it is media mail.

[@tiesto6930]

yeah what's up man I was looking for information about packages missing on the post office just two weeks ago my 8 package that missing I did drop them off on the bed but they never got scan so I went back to talk to the supervisor and he told me I don't know nothing I cannot help you because he's calling me a liar that I never came to the post office and I never drop them off that BS I'll be working on eBay almost for 10 to 15 years selling and then never ever happened to me before the people spent $300 and those eight packages so I lost $300 plus the items thank you for sharing your story the post office they just Shady I subscribed to your Channel and now I am making videos about eBay and Goodwill please wake me up God bless you

[@wookie4798]

The package was mishandled by the worker. It looks like it went through the Flat Sorter Machine, jammed, and ripped apart when clearing the Jam. Then the damaged package was placed in a hamper with several damages pieces that was collected in an 8 hour shift. The hamper then goes to re wrap and all the damaged mail is to be put together like a puzzle. Since the processing plants never staff re wrap, ( it doesn't affect their numbers) it can sit there for a long time. The missing comic was probably caught in the belts, shredded to confetti by the processing machine then sent to Atlanta. The paperwork you have was probably in the hamper with all the torn mail, and the clerk probably thought it was part of the package. Thick packages should never go through the flat sorter machine, inexperienced workers aren't trained to cull properly and have to learn by experience. I sell on Ebay so I periodically test the tracking system. I notice that when scans are missed, the system automatically propagates information to close the tracking number out. Tracking numbers are recycled every 90 day. Letters and Packages are mishandled constantly because management wants their productivity numbers. I try and ship all valuable products in a box with lots of padding to protect myself from these instances. I'm not saying there aren't thieves, we have people walked out. They are mainly the low wage workers that are jealous they do the same work as permanent workers but make almost half. They usually steal letters that contain greeting cards, those are the ones that usually contain gift cards and cash. Call center staff rarely come from processing plants and have no idea how they work. They were probably winging it the whole time with you on the phone.

[@Homemadegameguru]

Thank you for the informative reply. After dealing with many defensive postal employees who have been trolling this video and leaving nasty immature comments, it was nice to read your comment to see a well presented possible cause of this issue. The acknowledgement that there are some bad apples in a good bunch of hardworking people is refreshing. However, based on the information you provided, there are two things that still don't add up for me. First, the package did state the number of books inside in the contents section of the declaration form affixed, thus inserting the loose driver compliance manual pages would be a foolish mistake by a clerk. More suspect is that the weight of the inserted manual pages equaled the amount of books taken out. That is just too coincidental for my tastes. Secondly, the redirect of the package to Chicago (two months later) also made little sense - even one of the customer service reps I spoke to couldn't clearly explain why that would happen when Miami is the international hub for all Florida-based mail. As you stated, there are many errors going on within the USPS and it's unfortunate. Your comment on the call center staff sounds dead on - so many of them were absolutely clueless!

[@wookie4798]

You've had a bad experience, I'm sorry it happened. There is no changing your mind, especially with the amount of effort you put into this. I wish you the best, cheers!

[@Zizzily]

That's certainly a possibility. It could also have been CBP. As far as I'm aware, USPS has no idea what CBP is doing with a package until it's release. I know if I order something from overseas, a lot of the tracking information won't populate until after the package actually clears customs. It certainly could've been CBP that took the contents as well, especially since the package was returned into the system at the Chicago ISC.

[@dharma__3]

@Harry Carey: Wow, you should try a career as a FICTION WRITER, since your story (explanation) is a complete fairytale!

[@dharma__3]

CLEARLY his comic books were stolen & PURPOSELY replaced with exact weight filler then PURPOSELY taped up.

[@sheilatackett8466]

Look in the Ebay "sold" section on comic books. Perhaps you will find out who sold them.

[@ryanr4664]

If this happens again. When you get the tampered package. Don't open it!!!! Take it to a place or if you know someone in law enforcement. Have them open it and dust for prints. You never know. Make sure when they are shipped that 1 person handles or wipes them off before packaging them. I guarantee you those morons aren't smart enough to think to wipe them off before sending them to you. You can choose to pursue or drop it. Hope this helps. It did for me.

[@Nick-kw9oz]

Thx for the video. I bought a pair of sunglasses offline last week. Tracking said it was delivered on Saturday even though it wasn't. We were working out in our yard on Saturday and saw the post man deliver our mail but did not see what he delivered. I got the mail shortly after and there was no package but two envelopes. I called on Monday to ask what happened. I got a call back today saying there was nothing they could do and that the post man was claiming he delivered it in our mail box. The man who delivered it on Saturday, is not our normal mail man. This is so frustrating. I am hoping he just delivered it to the wrong house and is just confused. Now am worried about a thief stealing our mail. Guess it wouldn't be a bad investment to buy a security camera.

[@rurallife2514]

Nick - Call 1-800-ASK-USPS (ideally mid-morning to early afternoon). Give them your zip code, and ask to be transferred to your delivery unit. The person who answers will likely be a supervisor, or manager. If not, ask to speak to a supervisor or manager. Ask them to input your tracking number, move the latitude/longitude numbers for the delivery GPS to Google Earth, and describe where that is (they can print out the map, and have it delivered with your mail, if you'd like). The GPS is supposedly accurate to within 5 feet, and the maps I've seen support that. I'm a carrier, and my manager does this almost daily on some route. Usually, the GPS will put the delivery location arrow right at your mailbox, suggesting someone stole the item after delivery. However, I've also seen those arrows show the box before, the box after, or a box with the same number on a nearby street. You mentioned that Sat. carrier wasn't your usual carrier, and errors are more likely when it's a newer employee on a route they don't know well. Either way, it should only take a supervisor or manager about 1 minute to determine exactly where on a map that scanner was located when it scanned your sunglasses as delivered. Then, you'd know if you need that camera, or possibly to have a talk with a neighbor who has been holding onto your sunglasses. The USPS should send a carrier to retrieve the sunglasses if they were mis-delivered, but you'd still want to know which neighbor wouldn't walk them over or put them back in their mailbox for the carrier to deliver.

[@Nick-kw9oz]

+Rural Life Thx. I will be looking into that, seeing as how I get so many things delivered here and Amazon is using USPS more and more instead of UPS for what ever reason. Unfortunately there is one neighbor two houses down from me that is a complete ass hole. We both pretty much hate each other and I am 100% positive he would keep my shit if it was delivered to his house. So that's most likely what happened. Regardless USPS should still be responsible. I mean, What is the point of having insurance and a tracking number if the carrier can just deliver to the wrong house and say "I delivered it to the right house (as if he really remembers) there's nothing we can do" I told the supervisor exactly what happened that day. I was out in the front yard working, saw the mail get delivered and got it myself shortly after. There was no package inside the mailbox. There is 0% chance it was stolen. Regardless the Supervisor told me there was nothing that could be done at that point because the carrier claimed he delivered it in the mailbox. I never got a call back from the supervisor again about the package so I considered it a dead issue. Like I said though, I will def. be looking into the GPS tracking thing in the future, thx.

[@Nick-kw9oz]

Oh and my property is like 100+ feet wide with the mailbox in the middle so the GPS tracker should not be a problem.

[@rurallife2514]

Nick - Your barcode for the sunglasses should be active for about 30 days after delivery. At any point before then, they can see the GPS info on the USPS computer, and confirm where that delivery scan took place. If it was anywhere but your mailbox or your porch, that USPS supervisor should change his tune. If not, ask for the manager. If need be, call your local Postmaster's office. It is completely reasonable for you to get confirmation the delivery scan occurred at your mailbox, or for a carrier to retrieve your sunglasses from somewhere else (it's about my least favorite duty, but I've done it twice in 28 years, when a sub left a package at the wrong home). Around here (rural area) people are pretty good about returning things wrongly delivered. It's a gray area if they refuse. In carrier online groups, I've heard of some great bosses who threatened to shut off delivery if a customer wouldn't return something. Short of that, proof of mis-delivery should re-activate your insurance claim for the sunglasses. BTW, with Amazon, eBay, and massive online ordering, routes now commonly have well over 100 parcels every day. The carrier who delivered your route that day may have a great memory, or your parcel was distinctive for some reason, but most of us can't remember specifics after a day or 2 of additional deliveries. I'm sure that carrier felt everything was delivered correctly, but he wouldn't have intentionally mis-delivered your sunglasses, so it's unlikely he's really 100% sure. Since you know there was 0% chance your sunglasses were stolen after delivery, that pretty much leaves mis-delivery. That supervisor should want to know if the carrier on that Saturday screwed up, and get this fixed if possible. Hopefully he was just swamped on that Monday, or you get a different supervisor (or manager) if you call again. Checking delivery GPS is something they should be doing regularly, and it only takes like a minute. I'm sorry they didn't do it the first time, as a VERY small cost to prevent creating a frustrated customer. You definitely deserved better service.

[@stellah1643]

When u received this pkg. And realized this switch. First u go to usps.com make the complaint second go to usps.com and look for postal inspector write as much detail as possible and the p.i. will take ur complaint seriously. I am sorry for ur experience and want u to know as a postal worker I hate stories like this. I am proud to be a postal worker and take my job seriously.

[@Eve7007]

I wrote them immediately when my package was gone. They conveniently have now had 2 of my packages disappear on a weekend day, end of day where they send notice of delivery, but to a p.o. box or parcel box. I DO NOT HAVE ANY. Now one package doesn't exist. I call b.s. on USPS and they make it realms hard to even complain or get ANY response. It exists for protocol . They do squat. I used to have charity envelopes with coins cut off the envelopes. Mail opened. Important looking documents, credit card envelopes, bills, OPENED. Boxes smashed open. Items delivered to 'a neighbor' when I'd PAID for signed delivery and was HOME, as well as getting slips on my door from various delivery services that they 'missed me' but what they do is slap the note on the door and leave. They don't even try. There have also been various USPS workers in my area who were stealing mail and it hit the news. They do the weekend scam because you cannot contact ANYONE by phone. Their social media ignores you. Their online forms do nothing. Good luck with that. NO response. They even say they DON"T have to contact you about any investigation on their site. It's b.s. and taxpayers PAY for this poor service. It used to be that I knew my postal delivery people. Now you never know who is coming, if they are coming, nor when they are coming. They process tons of mail. Your one item will mean nothing to them.