THE TRUTH ABOUT JACLYN HILL: THE BEGINNING

[@edenthedollx]

OMG!!!! CLICKED ON THIS SO FAST HONEY!!

[@Meowdelin]

Eden The Doll I love you so much Eden!!!!!!

[@NOMAAM1970]

Eden The Doll Hey pretty girl. I love your captions for Meme the Doll. She’s a shady lil lady.

[@mariazaragoza9181]

💖💖💖

[@Zara_Brown]

SAME!. BOOTS ❤

[@skittles8770]

Same do

[@RosiaMarz]

“Money doesn’t change people; it merely amplifies what is already there.” - Will Smith

[@kristyrussell1748]

Rosia Marz 👏🏻👏🏻👏🏻

[@lelnope30]

Yes! 👍

[@ks2994]

🙌🙌🙌🙌🙌

[@Miiriiss88]

Yessss 💯

[@di3486]

E.X.A.C.T.L.Y.

[@melanie8003]

girl you know Anastasia is sitting back like “thank god i cut the ties with that one”

[@Cherry-Moon]

Mel h dodged bullets left and right!

[@jossalyn5632]

Exactly

[@JanaTerra]

😂😂

[@hydie0073]

Melanie Exactly!

[@karina893aa]

Melanie LMFAO HELL YES!!! Funny af!!

[@scarredxangel]

"Ive been working on this pallette for two years." because it takes you a year to respond to emails, Jaclyn.

[@gemlikestardust]

pfffttt EXACTLY!!

[@xobeautyxo93]

Cece Cheung EL OH ELLLLL

[@jenng1770]

I literally rolled on the floor laughing.

[@caley.j.n]

This tea is SCALDING

[@jbsqueen07]

She’s too busy shopping for bags and shoes. Real work isn’t her priority.

[@schmalice666]

Jaclyn literally NEVER takes responsibility for anything. Everything is "out of her control" boo hoo. Also why does it take her SO LONG to respond when she knows everything is time sensitive and makeup has a limited lifespan.

[@katiecusick9173]

Alice cause she probably decided she didn’t want to do the collab after saying she would because Morphe was probably offering her more money but told her she couldn’t work with anyone else and she chose Morphe over make up geek cause she’s a flakey backstabber

[@full_time_Sinner209]

Cuz she don't care 🙄😂

[@MandyJonas97]

Manny was a people climber... jaclyn is a brand climber

[@christylinck4493]

The hairy lipstick scandal took me here. 💀

[@yasminkovacs5006]

Me too hahaha. I knew this video was out but never bothered to watch it.

[@faithwilds]

Me too lol. They're taking me to all kinds of videos.

[@adlih]

SAME!

[@girlgenius2543]

You can see in the emails her talk about her lipsticks. They’ve been sitting since 2013.

[@oatmilk111]

Sophia Kovach EXACTLY WHAT I WAS THINKING. The proof is literally here 🤯

[@carolyns6105]

You can see the MUG employee slowly get more and more fed up via emails but still disguising her pain with a smiley face :)

[@reemouuu]

That was the COO, Nick. Marlena's ex husband. He deserves it he made the decision to order everything before any contract.

[@trishapm8874]

No kidding. Those smileys killed me! 😂

[@laurenc9458]

Jaclyn was being honest and was saying her reservations. Should she have just said yes to whatever?

[@Users_rx]

Lauren C. No she shouldn't just say yes to whatever. But if she's not up for it, don't drag it along. Did you see the nerves she has instead of signing the contract she was asking for commission withdrawal and asking for free eye shadows?

[@ZombieQueen-nj5md]

@@laurenc9458 Are You kidding me?? Assuming those emails were legit, Jacklyn is a HUGE pos. Marlena and her team have the patience of a fucking SAINT! She was bending over backwards for Jacklyn, and SHE is the reason for the year long delay, I mean how long does it take to take some pictures and fax over a signature??! Pick a color out of the mail, put it on your eyelid, make a decision, shoot an email? A YEAR?! (If you say yes, you're full of shit and there's no hope for you lmao) And despite making Marlena jump through hoops and bend over backwards to accommodate Jacklyn's more than awful time management skills, Marlena and her team were STILL trying to make it work... That is 100% on Jacklyn. I was sitting there envious as FUCK that she was getting those emails and squandering them, the salt is REAL! i would do that shit for FREE if Marlena gave me an oppurtunity like that!! (But then again, I'm no influencer and I just love her brand and believe in it THAT much, and getting a palette that i got to design that has my fucking name on it would be a dream for me, worth more than money to me; and everyone knows MUG has some of the best eyeshadows out there, so you KNOW it would be good 😍😍) I mean COME ON... Jacklyn clearly doesn't love make up for the sake of it anymore, all she sees is dollar signs while she's doing her videos now. Qvc'ing the house. 💅 I've said it before to others, if I wanted to watch an infomercial I'd go to my granny's. 👏😂

[@christyfielding7498]

This is such an iconic video I just have to come back every now and then to rewatch. Sam blew up the whole influencer, coupon code, affiliate link thing then showed us just how shady Jaclyn is. RIP Sam we live and miss you!

[@geekynerddemon]

she really really did

[@BB_Gavrielides]

those emails were like reading a text message exchange between a guy that's clearly smitten and a girl that's enjoying his attention but knows she won't ever date him. painful.

[@DianaCovarrubias1]

Bonnie OMG 😂😂😂😂😂

[@bumblebeebrass164]

tea

[@Thisgirlsayswhatever]

Exactly! She was leading them on!

[@jocelyndeloney]

damn. this is THE most accurate comment ever

[@1Skorpia]

I see it as a Marlena being the backburner chic trying to make a relationship work while the boyfriend (jaclyn) is out cheating with hotter chics ( better brands that her look good) . Marlena got finessed and would have a deal if morphe deal didn't work out . That's why you see these chics waiting YEARS for a commitment and ring . The guys are keeping their options open till their looks fade.

[@GamingMiloJay]

Literally have dealt with drug dealers more professional than Jaclyn Hill

[@amberlimbaugh]

Mia Cho 😂😂😂

[@AntheaToya]

😂

[@Cynni393]

😂😂😂

[@polyvoreo6687]

😂😂😂😂😂😂😂😂

[@Amusegirl1980]

Ah, takes me to the best weed dealer I used to know before he went travelling. It was like a sweet shop. 10 strains, let you smoke it first, weigh every bit in front of you, occasionally made you hash pancakes. That guy was stealth, tight as a nut the way he operated. I would turn up with huge orders because only a highly trusted person got to know his address. Never met a dealer to his standard since. 😂😂😍😍😍

[@tobyw2u2348]

Nobel peace prize for the MG employee who had to deal with her crazy emails

[@xxo5294]

and also a scolding for going into production without having her sign a contract.

[@miahgold714]

I know, I was getting so annoyed at the emails bc it’s sooo unprofessional

[@kristyrussell1748]

Right?! I do not have that patience for sure.

[@heatherwiskes2669]

I don’t think the employee would’ve been able to do something that big without Marlena’s approval though. It was definitely unprofessional at times, but I feel like Marlena genuinely trusted Jaclyn and told the employee to just go ahead and push it through.

[@princessleelee8]

Mate, I woulda snapped. 😩

[@pearlynnwang4026]

Somebody give that MUG employee a raise - she was so patient and efficient.

[@SKEILLLL]

RIGHT

[@sunnydazewithtessa22]

Seriously. I felt so bad for whoever that employee is watching this video lol

[@laurar9474]

Pearlynn Wang agreed. Her continuously delayed responses were completely unprofessional & she didn’t seem too interested in the collab.

[@Needsleep247]

Oh my god I felt so bad for them, seeing her emailing JH was like pulling teeth. Like this was her line? What was she so busy doing that she gave it so little of her time?

[@sunnydazewithtessa22]

Need Sleep “perfecting” her lipsticks and “new” cosmetics line in 2016 🤣😳💀

[@milamarshall9597]

Jaclyn hill requiring 24 hours to rub colour on her eyelid is beyond tragic

[@ananyagupta3917]

So true! I thought she would take less time doing the eye look than it would take her to write the e mail stalling about doing it! Jeez, that woman just seemed lazy and unprofessional to me.

[@milamarshall9597]

Ananya Gupta she doesn’t even need to do a dramatic look like sis you just need a packing brush and a blending brush. Lmao. She could even snaochat it and flog morphe brushes if that would motivate her

[@ananyagupta3917]

well I hope she learns from her recent morphe collab going downhill. Honestly though, how can you keep promoting and collabing with just one brand? I would think diversifying would actually be in her favour. I mean, what if things turn sour between her and morphe one day? Her career would literally be finished cause she has no back up brands to lean on and no company of her own to focus on either.

[@milamarshall9597]

especially now. whos gonna work with her after getting this tea.

[@lambulance]

THIS.

[@ardentlycherrie2468]

I never liked her, don't understand why she's so famous. same to Laura Lee

[@TiffanyMaryJean]

ardentlycherrie exactly seriously why?

[@Prizzilla]

She’s always had an annoying personality, but her audience seems to be filled with Caucasian girls screaming “yasss Queen!” Over everything she says and does. 🙄

[@TiffanyMaryJean]

Prizzilla I’m a white girl and I would never bow down to that girl. Her business ethics give young strong women a bad rep. Like girl get yourself in order, schedule accordingly, be honest with your consumers, and work well and effectively with the brand. She acted poorly at best in every situation. She needs to be cancelled.

[@ardentlycherrie2468]

totally agree!! everything that woman does is super dramatic and annoying. I would rather watch people like Kathleenlights, Tati or other new youtubers.

[@diodaon4898]

I hate her personality and i was never a fan of her but her makeup looks were always bomb unlinke lauras

[@JNJ0205]

How tf does someone so unprofessional make so much money? She doesn't care what she puts out she's just money hungry.

[@kizzlevizzle7680]

Because people have sheep mentality.

[@kimmycastaneda8063]

Hmm but this page gets views because of drama about j..hmm how creditable

[@tayloranderson7547]

For real life

[@MoonWitch77]

She’s been this way since she was a teen. When her dad got his millions from his car accident. So she’s been shady and fraudulent since to keep her lavish lifestyle going and she succeeded.

[@SonnySide21]

That MUG employee deserves their own collab palette just for having to deal with Jaclyn

[@sarahbaroom6366]

I would buy it for the support they need after this

[@biggyziggy5777]

Oh thats a good idea ... what would you call it !

[@SonnySide21]

biggyziggy 577 I’m thinking “ the worst part of customer service” or “ sold out in 2 and a half days”

[@Freepalestine509]

It should be called “can’t relate” lol

[@biggyziggy5777]

That is so good .. “ sold out in 2 1/2 days “ .. l would buy that ! ... you need to email MUG straight away 😀

[@deborahc7300]

Why does this feel like a school project where only 1 person is putting in effort and has to keep pushing the groupmates to do anything

[@calissaloricchio3494]

because it literally is and it makes me angry

[@somebodysopinion543]

legit

[@Saphiera270]

IM HIP THIS IS EXACTLY IT LMAO

[@analuchesi]

Now we know why her collabs take "YEEEARS". Girl takes days to send a damn signature.

[@mioneconure10]

😂😂

[@Adrsdzws]

She should have that shit saved

[@steph5824]

😂🤣😂😂😂

[@jangeliquep]

😂😂

[@jubitza9000]

😂😂😂

[@xshesyourqorqeousxx3]

Jaclyn was in the perfect position to be THAT beauty guru but she ruined it by being fake and greedy

[@mels2702]

For those saying that MUG should have had a contract before creating product and palettes, I TOTALLY agree, BUT this wasn't just a random influencer. This was one of Marlena's "close friends." Even Jaclyn has mentioned stories of how Marlena gifted her with a bag and they hung out all the time. Marlena put so much faith in Jaclyn bc they were supposed to be friends. Smh.

[@undeniably_crissy2902]

Right! She threw away a good friend for Morphe money!

[@jeang3258]

I guess Jaclyn is like Manny, a social climber

[@trishapm8874]

Not to mention this was MUG's first collab. Sometimes mistakes have to be made to learn valuable life lessons! Marlena is only human.

[@wholefoodiebeauty5912]

Doesn’t matter, business is business. That’s why people don’t like to mix business with friendships because you have to keep it professional and legally sound.

[@jeweliahazelwood264]

How did she not find a single day in all those months when she could have taken a picture of herself or a single moment she could have answered an email? Were you not on your phone the entire week you were sick? Did you not send a single text message that whole week? How do you write your signature 1 time, decide you dont like it, and have to wait until the next day to try again so you can take a picture of it? If you do makeup for a living, how do you not find time to put 1 single eyeshadow shade on your eye to tell them what you think? This is flat out laziness and lack of professionalism.

[@jeweliahazelwood264]

On top of the fact that her "truth" video, she kept saying they only did a 4 pan palette that was going to cost sooooo much. Like, they TRIED to do 9 and consistently dropped their price to make her happy and she continued to give them the run around.

[@lizvaldivia1]

Jewelia Hazelwood also, I believe her brother in law is a photographer. I’m pretty sure he would’ve taken her pictures. 😒

[@mandaleemilly6367]

Or like wasting their time with her signature! Just write your damn name and send it to them!

[@AlgediNordblad]

I don't think it was laziness. I think she was buying time to figure out how to handle her collabs to get the most out of them. It was all intentional, that's what I believe

[@msericaplease]

The patience of that MUG employee is extraordinary. Jaclyn was RIDICULOUS.

[@Thisgirlsayswhatever]

Right? You know she/he bit their tongue but was low key talking shit out loud while typing them

[@socialmedia1276]

So glade someone else said it. . I would have flipped my shit. What patience she is even dumbing herself down to work with this nitwit.

[@joserubio6785]

. You're so right. Those emails sounded like corresponding with a child.

[@alicevarela7560]

CVS is quaking with how long your receipts are

[@suoutubez19]

Lmao

[@marywebster6595]

Alice Varela 🤣🤣🤣🤣🤣

[@rachelkrepelka5429]

Oh my God😂😂😂😂😂😂😂

[@sarahsays4917]

Alice Varela bahahahahaha nice! every time I get my receipt from CVS, i say outloud “the Amazon is shook”

[@palladium607]

Bahahahhahaa

[@briannataylor3737]

Jaclyn’s responses legit gave me a migraine. She sounds like a nightmare to work with

[@hollybear7959]

Brianna Taylor what do you mean ?🤷‍♀️😂” oh yes I’ll try to swatch the eye shadow tomorrow “ “I’ll practice my signature tomorrow “ holy Hellssss Bella’s! Thank HFTT!!!

[@briannataylor3737]

Karen Allan what I mean is although she kept in contact , she was obviously keeping them on a string and didn’t seem at all interested in the project . If she was so overwhelmed, she should have delayed the entire project before anything was ordered but she’s so money hungry she had multiple launches that were conflicting , she even said Becca was annoyed with her conflicting contracts . She also said to go darker on the brown shade and when they did that it was TOO dark . I don’t even think her mother knew she had told them to change the shade . What the emails sounded like to me is that she wasnt communicating well with them and they kept having to nag her to give them a direct answer for questions they have . So I will thank HFTT for the big pot of tea .

[@hollybear7959]

Brianna Taylor right?! She was just stringing them along left and right. Maybe I’m just a jealous hater- But that to me ISNT ALOT OF WORK!!! Answering emails?! Swatching an eyeshadow? She couldn’t be bothered to come up with names, ideas etc?! She always acts like she is so hands on- but it’s literally slapping her name on a product! I swear to me it sounded like the only reason she wanted custom shades was bc Manny was getting them!

[@hollybear7959]

and yes I couldn’t agree with you more! :) I was kidding above- the lack of work ethic on jacklyns end is maddening and I’m honestly surprised MUG put up with it as long as they did- it also dares me to ask the question- is this the norm when dealing with “influencers” ?

[@briannataylor3737]

Karen Allan 😂😂 no she definitely acts like a princess. My mom wouldn’t NEVER help me if I had s brand !!

[@ecilana1234]

Now we know why it takes her 234432123 years to do things. Also, GOD BLESS that MUG worker.

[@lyfewithwhitney9641]

I said the same thing

[@5Heliotrope]

Yeah, the patience, politeness and professionalism of that MUG employee blew my socks off too. Wow...

[@MsTheartofwar]

ecilana1234 Thabks for making me laugh. 🤣🤣🤣

[@penelope-oe2vr]

I bet she had lots of alcohol and valium to deal with this. Jeeezzzz man

[@fuzzynala]

Im SCREECHING she wants to change all the plans due to the delay when the ONLY reason for the delay is her ass NEVER getting to the point and putting EVERYTHING off

[@KITTY10171]

Julia L. She was totally doing it on purpose! She knew from the jump she wasn’t gonna end up doing that launch!

[@fuzzynala]

Damaris Sanchez IM aware but it still has me so baffled and angry😭 everything anoht this is just SOOO frustrating

[@KITTY10171]

Julia L. Word, no wonder the girl doesnt have her own make up line, because if shit goes south, she’s not the one footin the bill. Its just sad she’d do this to a smaller company that she swore she respected..just goes to show it isn’t about a company quality that attracts her, it’s the check!

[@marydietz7306]

LA Law bitter isn’t a cute look on anyone

[@darcyraymond5513]

Okay omg. The MUG employee needs to learn how to set up live calls and get everything out on the table in one sitting. THEN, instead of sending piece meal emails back and forth they send one recap to reference further discussions and highlight next steps. Omg omg omg. My brain hurts.

[@celticwitchofsorrow]

oh my god the Make Up Geek person has the patience of a SAINT!!!!!

[@PearlOfEgypt]

Right 😭😭😭💀💀💀 when she said, "we can be nibble when needed 😁" I was like dammmmm shouldn't have said that 💀💀💀

[@RachelEvolve]

My God.. It was like pulling teeth with her, if I were Makeup geek I would've said, "you know what, deal is off". I've never seen anyone behave so unprofessionally during such an important part of the process and transaction. It's almost like she wanted makeup geek to fire her. The whole time you can see they're trying to gently rush her, and she was the one that delayed the launch. She seems pre-occuppied with something else more important, and to me it was obvious that she was stringing them along from the very first emails. One more thing... how could makeup geek as a company go through all that without having her sign a contract first. What kind of business does that? That shit was dumb.

[@vintagejunktofunk4616]

Rachel Evolve a trusting company that learned their lesson. They did everything to be so patient with her and she was just a bitch! I mean damn I would have gone off on her lol she isn’t fucking GOD she’s a human just like us. I feel so bad for MUG I totally understand it now

[@tiffani-777]

Yeah I thought that too but I think Marlena trusted Jaclyn but my first thought after watching this was...I would've made that contract FIRST to protect the assets of the company but unfortunately Marlena with good reason thought Jaclyn would stay by her side until the process completed...thats just too bad.

[@mrtnmrtnz13]

It took her days to send her freaking signature! Insane!

[@RachelEvolve]

Amanda yeah me too

[@Livingsoull]

I agree! Everything was so shady it goes so far back to it being shady. Jaclyn sees nothing but💰🤑 and runs with it. She’ll do whatever at all costs to cover her ass. I feel terrible for people who truly believe in this woman. All they are to her is money bags. It’s sad.

[@faeleia]

She's like Manny, but she goes for business owners to social climb instead of youtubers. *eyeroll*

[@laurarenee1169]

Jaclyns emails are extremely unprofessional... Also how long does it take to try a damn eyeshadow on your own lid that your supposed to have you name on ? Also how long does it take to practice your damn signature??? She actually asked for them to send her free shadows because she didn't wanna buy them ...??? AND.....she wouldn't have been SO anxious about the palette launch time if she actually responded when she was supposed to and took care of business accordingly..DUMMY

[@GlamAngel24]

EXACTLY what I was thinking!

[@maitequilla]

Every " :) " from the MUG employee is like a smile thru the pain kind of moment

[@waitwhatsonyourface]

JACLYN TO HER FANS: this is a shade I spent YEARS developing, i even developed the formula, the packaging, everything!!! ANYONE AT THE COMPANY: *scoffs*

[@allisonyarrow8033]

And her dumbass fans actually believe her. She's a chemist and a manufacturer and has time to take heavily face-tuned pix! I'm surprised she hasn't claimed that she cuts down the trees and manufactures the cardboard, plastic and glass needed for the mirrors for "her" (Alibaba's) palettes. Gosh, Jaclyn Hill, manufacturer, lumberjack, plastic molding injector and a chemist, holy cow! I'm surprised she can't walk on water and turn water into wine!

[@dreydreary3735]

Does she have any humility? The audacious narcissism she must consistently exude in order to spew such inane and obvious (to some) fallacies along with the deceptive embellishments of actual truths in these matters is just plain embarrassing. Like she has to face these people at the companies she contracts (or not 😑) with after making the videos making all these absurd and cringeworthy claims... she's one of those people that, as the saying goes, "must have no shame".

[@msgabhard]

If you had months of interaction with a brand on a collab that had been announced, how do you suddenly not remember those emails? I’ve never believed her.

[@Adrsdzws]

*Papa enters* Papa: Jaclyn? Jaclyn? Jaclyn: Yes Papa? Papa: Telling lies? Jaclyn: No Papa *Papa leaves* Jaclyn: HA HA HA HA Except the fans are papa

[@shop0holic306]

Jasmine lol! My kids love this ditty

[@xxplasticxx4893]

she goes through companies like manny goes through friends

[@aphra2014]

XxplasticxX ooooofff good one

[@siennapannell6527]

XxplasticxX omg 😂

[@Janedoesasmr1]

Not all heroes wear a cape

[@shayybae2431]

*jeffree

[@strawhatlucy03]

@@shayybae2431 pretty sure it's Manny, good try though

[@lydiacrowley1981]

jaclyn replies less than the guy who ghosted me in 2010

[@watchucme1]

😂

[@leviackerman210]

😅

[@princessleelee8]

I feel so stupid for thinking she was in the lab, playing with colours, swatching, trying them on. Is this what she means when she says she works really hard on something????

[@pets6939]

Yep

[@Binkx26]

Ikr? I was and still am a fan but I don't get such silly lies?

[@caoimhecosmetica2254]

thats exactly what i thought.. i pictured a much more hands on process! i wonder are all collabs like this?

[@milachavi]

When she said lab she meant laptop lol hahahaha

[@pixelscanon]

Bianca Reynolds I think Oprah is honest and decent, and Ellen Degenerous, they deserve their money

[@jennyd3053]

It seems like all the ideas that MUG gave her for her palette she used with her morphe palette. 1. Signature on the cover 2. Pics with the owner ( marlena / Linda ) 3. White packaging with silver logo and photos on the back

[@JackieBurkhart924]

Yes, exactly

[@jossalyn5632]

True story

[@snhaswnt1732]

Even I noticed tht!

[@tiffani-777]

Good point

[@ZiggyPoo00]

Was thinking the same exact thing!!

[@laurapepple4534]

No wonder she said the morphe palette took two years to create... more like it took her two years to respond to a flippin’ email!!

[@GamingWithSunny176]

The brush collection makes sense now too. 3yrs to copy Morphes brushes because she never answers her emails.

[@VickyTea]

Lol!!! Took her 2 years for her morphe pallet, took 2 years for her brushes, took 2 yrs for her Becca crap. Basically takes her 2 years to shit

[@SparklingSilverCurls]

Don't forget, she did *ALL* of the formulations herself....aka, people literally spoon feeding her their work and her taking 10 years to say yes or no.

[@Catnipatrick]

Sparkling Silver Curls Yup and same for her signature design /packaging that she keeps carrying on. Seems like MUG set her up as J couldn’t even produce a decent signature 😨

[@flawedfabulous]

Right and having her mom reply as if she's to good to...wtf

[@courtneyjoy3689]

She is 100% that person at an office who doesn’t fully read emails lol 😂

[@heighton7206]

Kind of seemed to me that she knew she wasn’t gonna do the MuG collar the whole time. She seemed disconnected and so hard to get a response from .. I feel sorry for MUG

[@samanthapatron8683]

Heighton 720 omg yes thats the vibe I got too

[@princessjuleit]

Honestly think that she didn't care about the collab at all and was just using them as a backup option

[@SourceLoveandLight]

They should have sued her for damages and loss of profits

[@AlexisAvery]

omfg same she was so damn disrespectful and unprofessional when literally the MUG employee asked q's and she completely ignored them to then ask about them later again. i cant deal with this, im so sick of Jaclyn its not funny

[@HalimaSJW]

This has to be the one of the most unprofessional email exchanges I’ve ever read. This is so grimy... she has no integrity as a person.

[@xochitl2323]

and she cant spell either... her grammar was horrible

[@MsNess87]

Halimat Alawode I got a damn headache lol

[@Claros1983]

Someone needs to tell Jaclyn that “working on a project for 3 years” does not mean taking 3 years to reply to an email 🤦🏻‍♀️

[@PM-of3fn]

Like holy hell, that Rep has the patience of a SAINT.

[@aaexyz]

Omg no kidding

[@tayloranderson7547]

Does not mean taking 3 years to reply to an email

[@gbolt1403]

This video continues to be such a masterpiece even all these years later. RIP Sam! You were a real one 💯

[@HannahRiddleBeauty]

Wow wow wow! You can clearly see that she was never into the MUG collab. I feel awful for Marlena and the person corresponding directly with Jaclyn.... that person has the patience of a SAINT!

[@mariapasqualino4367]

Right ??? I just kept thinking ok shes gonna snap now and it never happened. Perfectly pleasant through all that BS

[@likewow3804]

She went along with it for extra dollars, ie. trying to cram in as much as possible, without even attempting to see whether it was viable, and as a result, has selfishly and recklessly screwed over MUG bigtime.

[@beshiiisimasi1991]

The person only had patience because she was being paid by Marlena and was being given orders by Marlena. The person then started putting on her emails recaps of what needed to be done but seems like Jaclyn kept calling Marlena when the employees was “pushing” her... you know ?

[@b_r_a_n]

Maria Pasqualino ikr!!! i thought that, she kept pushing and pushing i was thinking omg the poor woman

[@MsFated]

Behind the scenes the girl behind emails with th makeup was probably so pissed

[@Llllllll124]

They were asking her to take a damn picture of herself for OVER 6 MONTHS

[@almondbl0ssom]

Right???? If I were going to do a collaboration, I'd be on taking a photo *that night*

[@alexandrasutika3190]

“I’ll have the pictures taken before I leave for LA on the 13th (of January)” riiiiight.

[@roxannegallagher5061]

Peapod when we all know she ‘selfies’ ALL day, every day!!!

[@lodawnyoung]

MUG should release that palette and call it the Revenge palette. It would sell out so quick!

[@amandahaley4963]

I'd buy it!

[@nataliewillis3672]

What an amazing idea!!!!!!!! You should work for there marketing lol💕

[@rosytorres1063]

Or "Just sell the shadows without my name and call it a day" I think it would be a great name palette 😂 what a fucken bitch.. the audacity 😑

[@1Skorpia]

I would have bought those shadows at a discount..what a waste!!!

[@PearlsAndFloral31]

That's the point of releasing these emails. Making money.

[@missautumn91]

She called MUG chalky but forces morphe down peoples throats. 🙄

[@lene8135]

Autumn S morphe is actually good tho I’ve never tried makeup geek tho

[@angela8884]

@@lene8135 mug is better than morphe hands down! I own both

[@LeCobra992]

Scrolling through the comments before watching 5 mins and thought she was shading a root beer company

[@ashlynm7986]

WOW. Just wow. The way she practically scammed Makeup Geek, she did them SO dirty. I feel bad for them, she is so self centered and selfish. She probably didn’t sign the contract because she knew she was going to dip right when it was becoming real. 🙄

[@rayannaperez2304]

That’s why she’s loosing so many people in her life.

[@WitsNSass]

Contracts or nah, Jaclyn was hella unprofessional with MUG/Marlena. "ThEy ShOuLd HaVe HaD tHe CoNtRaCt FiRsT"...whateves! That absolves Jaclyn Hill of absolutely NOTHING! To do that to a small business owner that considered her a friend and fellow beauty influencer was just foul! Full stop! That's why her Morphe shadow palette was a FLOP! Karma

[@heyyou9267]

It says something about Jaclyn's character for sure.

[@alondraprietomartinez3153]

The real tea is the lack of professionalism in the emails 🤣

[@hardcyd3r]

Right? Teachers always told me I needed to use proper grammar in professional emails... Pfffffft

[@LeslieHere]

omg the typos!

[@brookejones1020]

RIGHT! On both ends, honestly

[@beatricebm7464]

Omg. The grammar!!! Like what?? How??

[@aaaaddddaaa]

sis...i....what.....those emails were a mess. they should not have considered a friend first of all.

[@karlacifuentes207]

I hope this makeup geek employee got a long paid vacation after this mess because Jaclyn is the worst person to work with 😩

[@jd669]

Seriously she sounds so unprofessional and like a child. That mug employee deserves a raise for her patience.

[@kaylaburger3966]

Jessica S think that MUG employee was let go at some point. The horrible thought occurred to me that this may have been why. If she was responsible for securing the Jaclyn Hill contract and ended up ordering all that product, that may have led to her being terminated. I haven’t heard that anywhere, this is just my speculation although I’m pretty sure the Beauty Slueth video did confirm this is an EX employee of MUG

[@b_r_a_n]

Jessica S IKR! i was thinking exactly the same thing

[@sunleo6161]

Kayla Burger It was Marlenas husband :) So no one got fired

[@sodreaaa8254]

She definitely does! I would've spazzed a long time ago lol

[@abbyfrie7558]

Am i the only one who watched this and realized the newer morphe pallette has everything mug had suggested for the collab???? Signature instead of logo, white box w/ embossed foiled text and a picture? Shady af

[@SnehaJ]

i'm sure thats where the next parts are leading! you are right!

[@delcanlover]

i literally thought that too.

[@raineve9045]

Same

[@BarbaraDonuts]

Yes! I caught that

[@TiffanyMaryJean]

That’s in part 2 I’m assuming. She was just stringing MUG along so she could use their ideas and put them towards morphe. Shady beech. She is a disgusting human.

[@JuliKayeArtistry]

The thing that gets under my skin most is how self-important she is. Claiming to be involved in aspects of product development she isn't, blowing timelines out of proportion, etc. She's so obnoxiously hyberbolic all the time. Even if she wasn't shady it just rubs me so wrong.

[@Penny_Royalty]

JuliKayeArtistry 👏🏼 great points! She totally lacks emotional intelligence and maturity. Making all this money doesn’t make her a great business woman. It just doesn’t. She mistakes “wasting time” for “taking time”, and she thinks that because MUG asked/begged her to be involved in many aspects of production, that she actually was involved in all aspects of production. Very unprofessional and immature.

[@oatmealcoloured9950]

Oh god yes, to this day I can't watch her videos cos her hyperbole gets on my nerves and I think "well I doubt you tested every brush in the world so ..."

[@nihilismistheonlyway4680]

Really all she is is a used cars salesman-esk makeup lady. I don't see why everyone loves her so much.

[@sadiarumin]

@@nihilismistheonlyway4680 true that... i just can't stand her

[@caitlynlandry822]

Also the fact that she basically kept telling hem how their own business works. It won’t sell at this price range, etc etc.

[@ashleyblaes431]

“this was all out of my control” sis literally took 4 months to send in a SIGNATURE. her own whole 6 letter name. & im not even sure it ever got sent, like ??? also that box design sounds suspiciously and exactly like the morphe collab

[@VibrantVioletVisions]

Can we cancel Jaclyn already? She doesn't appreciate her subs anymore and is actually using us

[@becky8193]

jo leite unsubscribe... don’t give her subs to keep making her greedy ass richer

[@mildrednolasco1727]

I already unsubscribed... I cant believe I supporter her

[@kesianazh7798]

21:00 *FORTUNATELY, WE HAVE A COPY OF THOSE EMAILS* I love me some good news

[@arielle452]

HOW HARD IS IT TO SCAN A SIGNATURE?!?!

[@Yazzyu3]

Iamarielle OMG RIGHT! She literally could have downloaded an app too if she didn’t have a scanner, like damn

[@Fevrure]

Hardest thing if you ask Jaclyn Hill lol

[@tatianaflucker9417]

Because it was "so ugly"

[@stellapabis5058]

Also, the idea of I tried it today and it was so ugly so I'll do it again tomorrow. WHAT? Sit at a desk, keep doing it until you get one you like. You don't need a 24-hour break in between. That actually blew my mind.

[@fannycrs7609]

When you realize that some people are working so much for a shitty salary and she's just lazy and entitled... we're not living in a meritocracy at all

[@hybhelissecastillo9696]

Jacklyn: Thinks 45$ for a 9 eyeshadow pallette is too much Also jacklyn: Sell highlithers at 49$ COME ON!

[@ethanb6479]

"Jacklyn"

[@tmarie6211]

She’s a joke

[@Nmusic16]

I think we know now why Jaclyn always says her collabs take YEARS of "hard work". Clearly responding to one e-mail is as difficult as working a 9 to 5.

[@tiffani-777]

Nmusic16 ooooooooo!!! 👏🏾👏🏾👏🏾👏🏾

[@Tortula2]

👏🏽👏🏽👏🏽👏🏽👏🏽👏🏽

[@jaicbacote3494]

Nmusic16 this made me laugh out loud 😂😂

[@MAKENZiEKAYLEE25]

Right! “Sorry for the delayed response I’ve been sick with strep”. Literally takes a brain and fingers to respond to an email. Not your throat.

[@KittyKatBobcat]

@@MAKENZiEKAYLEE25 agreed, although if you really are very sick, you don't feel like doing much of anything at all.

[@WitsNSass]

There's a point in all these damn emails where it's pretty darn clear to me Jaclyn was trying to bow out of her MUG collab. Not signing the contract, stalling on the photo. She wanted out and didn't want to be the bad guy directly. Gurl....shady AF! I haven't seen a single one of her YT vids, but she had these collabs with competing cosmetics companies??? Wooo chile! Disaster in the making, and she was being hella greedy!

[@kamisa7362]

Judging by her emails, she seemed to lose interest early on, well before the end. She could have bowed out long before they wasted time and money. She turned out to be everything she said she wouldn't be. A GREEDY SELL OUT, AND A LIAR amongst other things.

[@jen4nyy951]

She is not the person she used to be.... too flashy, too greedy, just not real anymore. Kinda sad..

[@allisonyarrow8033]

Sadly, I don't think that person ever existed.

[@LuisaAzon]

90% of the most famous you tubers are the same way...i feel like they try to hard to be better than the other

[@Rayerie]

She used to look so pretty before her injections. What a shame.

[@kaitlinshaw8093]

I never knew of her before the scandals & I'm shocked her face has changed so much

[@BeautifulFreakMakeup]

@@kaitlinshaw8093 Same!!! She looked way better before...

[@Valkyrtzia]

Now She looks bloated

[@Liljollita]

She looks so weird now, kinda uncomfortable to look at her now. 🤢

[@debbiec6253]

For reals. I didn't know who she was before end of 2019, and damn, she looks like a totally different person from before (which she looked SO much better). At first I thought she just gained weight, but now I know........

[@milchbar318]

‘I’m not comfortable releasing a product that’s not 100% perfect...’ Who’s laughing 2019 and think it’s hilarious?

[@neenasingh5089]

Milch Bar why are people like you so awful? What’s is hilarious besides you thinking it’s cute to act like a trash? I mean..? what are you saying, that she tried to make a perfect product for her customers and create an amazing makeup brand and they weren’t allll 100% perfect so we should laugh at her? I’m sure you never tried to do something well and be do great at what you love and did it 100% perfect you bum. I bet your job description is hilarious. sit down

[@wargodest]

Neena Singh Girl, chill. She deserves all the backlash she’s getting. It’s so scummy to release contaminated products. Especially products people use on their faces. Absolutely unacceptable.

[@milchbar318]

Lissaclaire thank you, amen. Nobody would ever have come for her, if she acted in any shape or form professional and took costumer concerns serious.

[@wargodest]

​@@milchbar318 Of course! Agree with you 100%. The fact that she's lying about the gloves and when the products were made just goes to show what kind of person she is. She's trying to cover her ass with false statements rather than be upfront and honest, which as the face of the company, is just reprehensible.

[@milchbar318]

Lissaclaire right?! I was shaking my head when she said in her statement video that they used these cotton gloves and ADMITTED that they shed into her product and stills says it’s safe to use instead of saying ‘okay I have to face that they’re contaminated’ because that’s exactly what contamination is, an impurity due to a substance that doesn’t belong in the actual endproduct.

[@bryarrose7133]

I work for the creative team at beauty brand and this entire video took YEARS off my life. She's the worst client ever...

[@hannahmartin2486]

Girl this comment interested me so much! I’m trying to find my way into a career with a beauty brand and would love to hear how you got yourself there? If you don’t mind me asking

[@colormep1nk]

😂😂😂 omg same. I don’t work in beauty but I’m a consultant in the finance industry, and I have horrible clients like this, but they’re paying me not vice versa. That email chain was beyond obnoxious *cringe*

[@bryarrose7133]

@@hannahmartin2486 I actually went to school for social media and started off in advertising. I had a personal interest in design and beauty so I taught myself both (like building a portfolio and keeping up with the beauty industry) and landed the job by basically begging for an internship and making sure I proved myself useful during that time. Everyone I work with ended up there in different ways...but I'm more on the creative side than the beauty side so I don't have a ton of advice in that front. But beauty is a business! So any role that would be a part of a typical company is also available at a beauty one and the key is to just get in the door...after that you can move around. I met the lady who hired me at a bar so never be scared to like CHASE that job. If you want it enough people will notice. I BELIEVE IN YOU GURL

[@nothingheard]

When you can't get along with MULTIPLE brands, there is a reason.

[@nastya0987]

I mean aren't they are just paying for a face and advertising? They pay her a percentage and she pushes their product. That's all. Having one face push alot of product is difficult. So they don't like it.

[@OrchidsisterXO]

I ³3@6⁶

[@angegregory3849]

Exactly!!!!!!

[@louisa3613]

who's here after the hairy lipstick scandal?

[@rvbydolls]

Meh!😂

[@noahibarramartinez6351]

I ended up here by watching some memes

[@louisa3613]

Lil_Poncho Lmao

[@noahibarramartinez6351]

Louisa Helena KZbin needs to update the auto play setting

[@arianaqueen4evaxoxo390]

Louisa Helena i was here after the Morphin vault drama

[@notsusan]

re-watching this I almost wonder if Jaclyn's lazy work ethic drove her brand's lab so insane they gave her nasty spore/hair-filled lipstick just to get back at her LMAO

[@samanthajester3312]

notsusan 😂genius

[@TaurusWitch29]

I could believe it

[@boston_breezy]

Omg and she ordered them in 2015... according to these emails. No wonder they were moldy!!

[@LN0818]

RIP to Jaclyn's old face

[@AlesaandWhatever]

right!

[@jocelyndeloney]

I was thinking the exact same!

[@chellier6381]

Her crooked nose was so cute lol

[@Visibletoallusersonyoutube719]

Iii fuckinnn knowww!! She used to be so pretty.

[@nikkibeacth]

LN She was prettier.

[@evacheever2133]

MUG was SO accommodating to her and she like didn't even give them the time of day

[@maquillamelily212]

Eva Cheever too accommodating and patient af

[@melsyoutube]

they were so open to adapting to make this work and she just blew them off 😭 Ridiculous

[@kelseymcguire4165]

A month and a half to send a scan of your signature. Wild.

[@kaylieleib1985]

Right!!! Like homegirl, that’s a simple ass task. You lazy. No wonder why she’s “so busy” so doesn’t stay on top of her damn emails and then everybody needs everything right before it’s due & she gets stressed

[@Xxsorafan]

This is why you go to college and learn to be a professional

[@Jacqueline_R]

On a good note, made me want to buy from Makeup Geek. Sounds like they are professional and fair.:)

[@nikkizimmerman8435]

Yes! They handled themselves well. I feel bad for whomever that poor soul was who had to correspond with Jaclyn and her mother. That poor thing probably had to take some blame for Jaclyn’s lack of consideration and work ethic.

[@indigometanoist6475]

Jesus Christ Jaclyn. You didn't make them waste not only their time, but their MONEY.

[@cinnabun715]

And a lot of it. Shameless

[@lizettegallegos8087]

Imagine working for a company and taking your sweet ass time with real work and real deadlines. Imagine dictating prices to that company because you don’t agree with their price point (seems like she pulled a figure that just looked reasonable, no research, just compared to Urban Decay). Imagine not responding to emails in a timely fashion. Imagine not producing basic work for them (signatures, logo, testing product, coordinating a photo shoot or taking headshots - not rocket science, this is her line of work). Imagine not signing an important document and dragging this company’s livelihood. Imagine never once being fired for any of that. Yep, that would never happen in real life to us real folks. JH is irresponsible, entitled, and completely unprofessional. I can’t believe brands still collab with her. Her collabs are ALWAYS problematic. And history repeats itself. For anyone considering a future collab, I am not going to be sorry for them because that would be their own fault. Fool me once, shame on you, fool me twice, shame on me. 🤷🏻‍♀️

[@PhillyGirl17]

Boom!!!! Mutha fuckin mic DROP!!! 😂😂😂👏🏻👏🏻🙌🏻👍🏻

[@CM-og5zc]

Amen 👏🏻👏🏻👏🏻👏🏻👏🏻

[@highrollerangel8199]

Lizette Gallegos yes!!! Thank you for this comment!! 👏🏼👏🏼👏🏼

[@kiancanda]

PERIODDD

[@airforcejewellwife]

Lizette Gallegos I would IMAGINE myself FIRED ohh 😮 nope not IMAGINED done you are FIRED!!!

[@rw799]

that MUG employee must be the most patient person in the entire world bc i would have pulled up to Jaclyns house and put her head through a window

[@SlayOrDie]

smh,lol

[@miahgold714]

Sameeee

[@ravenrichardson7135]

I honestly was thinking that the whole time , like you know what Jaclyn 🤬 lmao

[@princessleelee8]

😂😂😂😂

[@nafeah8927]

😂😂😂

[@local8457]

wow. she's been an absolutely terrible person from the beginning.

[@mymymy982]

Jeffree Star: “Can’t relate, I own my own company”

[@sugarsedative]

choked on my teaaa 😂

[@jordanjames7432]

I'm going to need you to pay my funeral costs because I just died after reading this 😂😂

[@noneyabusiness2569]

These other KZbinrs need to follow in his footsteps. Makeup collaborations can only get you so far...

[@Chiquita60312]

Best comment I have read today 🤣😂🤣😂

[@MsMani2UBeauty]

Now im not a big JS fan but I HOLLERED WHEN HE SAID THAT IN HIS VIDEO!!! 😂😂😂😂

[@elfrancar198]

I can not deal with her unprofessionalism, They're always going on about how youtube and these collabs are their "real job" but if i pulled any of this shit at work id be fired in an instant.

[@r7293]

So true!!

[@Onazzz808]

Exactly! Why are they not held to a professional standard??

[@missychelle33]

Ella Carter yes but you are ply an educated person who has gone through proper training to obtain your position right?! She worked at MAC makeup- she doesn’t have an education or learned what it means to be a professional. She hasn’t had job interviews, or internships. The girl does makeup. She got really lucky. That’s all.

[@elfrancar198]

missychelle33 yes but if she wants to make this her proper job she should get educated on how to be professional. Not like she hasn’t got the money to pay for a 3 day course or something. Damn all she’d need to do is watch a few KZbin videos there’s lots of education out there, rudeness in the workplace has no excuse.

[@missychelle33]

Ella Carter I totally agree w you 100%

[@bogosbinted5734]

Working with Jaclyn on a collab seems like trying to do a group project with a lazy bare-minimum stoner

[@isabellagreen3046]

I'm a lazy bare minimum stoner and not even I could screw a team over like this.

[@cindybeaton2103]

@@isabellagreen3046 Exactly. I'm the laziest piece of shit on earth and it wouldn't have taken me nine days to try some eye shadow

[@maximumeffort78]

I cannot IMAGINE working with her, or conducting myself this way in my profession. I’m an RN and while being crazy AF, sick and twisted with a potty mouth that shames a trucker that used to be a sailor, I work fast, efficient, to the best of my ability as an individual and a team member (longest sentence ever). Any project I choose, I’m in 100% and if I can’t be, I decline the offer or shelf the idea. I struggle being around people like this, entitled asshole.

[@itakeklonopin]

As a “stoner” myself even I would move at a faster pace.

[@your_dad_on_vacation]

Isabella Green honestly same

[@emptycourage5079]

Oh my fucking god this poor person who had to go back and forth with her they deserve a golden seat in heaven for their patience

[@vildanasaracevic7812]

And this is what actually goes on when an influencer collabs with a brand. They all say "I worked so hard for months, years..." but basically they just approve shades and give their thoughts on formulas. But the brand is the one dealing with everything.

[@ortallevi7746]

Well influencers are not usually chemists/engineers, it makes total sense that they wont be creating the actual formulas

[@junior-ij5fs]

@@ortallevi7746 they shouldn't lie about it then, that's appropriation. let's say you're a chemist behind MUG products or a designer behind their packages, you've worked hard on it and you're obviously being paid for your work. and then comes jaclyn lazy hill, the girl can't be bothered to even respond an email, spitting on your face and telling millions of her followers that she worked blood, sweat and tears on her products, she's behind everything and she did everything. how would you feel?

[@1Skorpia]

Only Jaclyn lies about this shit. She has a history of lying about everything.

[@vildanasaracevic7812]

I know that the influencers are just that, and they are basically putting their names on products and picking shades. Yes it's a long process to make a product, and you do have to go through a lot of samples and convince a brand to better the formula maybe, but let's be real... It's not hard work for the influencer AT ALL.

[@jordanevans2554]

Girl, I was about to comment the same thing! No wonder it takes this woman years to come out with 1 collab, they’re going back and forth over emails!! It was irritating with each one. Why not hop on a plane once a month? See about getting a hotel or Airbnb for a month to hash out the fine details or anything, my god. And having to occasionally go through her mom on top of it is so weird, even if her mom helps out with her business coordination, MUG doesn’t need an email from your mom saying you’ll get back to them, just get back to them! She’s exhausting.

[@amberm8771]

No wonder she has to work on her collabs for 9 years before they launch. My 11 year old has better communication skills than JH. She is so unprofessional. Poor MUG. I feel so bad for them.

[@knightingfall6232]

When they asked her to try the brown shadow and she couldn’t even bother to try it on her eye, I had to go get a glass of water to clear my head. I swear, working with her would be like herding a cat.

[@KatieBSewCrafty]

Anastasia had it right - you can’t go up, you can only go down. From ABH, to Becca, to MUG, to Morphe. Started with the cream of the crop, ended with the bottom of the barrel.

[@angelanyk]

Soon she will be doing a collab with L.A Girl

[@Christmas687]

Angela Alay lol

[@Mf7d89]

To be fair, Morphe is huge now and received hundreds of millions in investments last year, that's why they have retail store opening all over. I only see the getting bigger.

[@aaaaddddaaa]

Lilly Rose morphe is the bottom. it's literally cheap products. it's only popular because of social media. palettes like morphe have been around for years.

[@caitlinquam1148]

@@aaaaddddaaa coastal scents is one example

[@desireelavey]

Jaclyn holds up under pressure like her lipsticks hold up in a quality check.

[@vulcansailor]

These emails are so frustrating. They had to ask her a million times for shade names, her signature, shade confirmation, etc. Jaclyn is so unprofessional and wasted everyone time.

[@soph2799]

And she has the nerve to say that she “works soo hard to be completely hands on in everything she puts out when working with a brand”. She can’t even reply to a fu*king email!!!

[@lesleydemattie2418]

I know! It's disgusting! She is such a brat! She expects these people to bend over backwards for her. It's very frustrating 😣

[@LoLSHRooMSs]

They had to chase her. It made me so angry.

[@valentinelr4649]

3 days to swatch an eyeshadow. And she does it on the hand! Then 2 more days to test it on the eyes!!! As on their side , they always send her the products overnight... each time !! Omg I can't believe how frustrating it was. The work they ask her could have been done in a week (photo included).

[@kerristavros1724]

Yeah, she totally drug her heels the entire step of the way....

[@jwdoyle85]

Those business emails have more exclamation points than a 15 year old's diary.

[@whoaitsemily426]

and more smiley faces.... :):):):):):):):):):):):)

[@Christinaanna5]

It's apparent throughout all her post, listings and emails neither her or her momager do not know proper dictation. There instead of they're, spelling of garuntee?? Good lord with all her money she should have got herself a tutor in English. It's embarassing, to say the least. I guess if spell check don't fix it she thinks it is correct.

[@StephanieHarlowe]

And smiley faces. Ughhhh.

[@Penny_Royalty]

😂 and smiley faces to offset MUG’s frustration.

[@TheDulceCoffee]

I was saying this the whole video. I feel like that’s the only punctuation she knows 😂

[@gemn0515]

Jaclyn: I dont care about money over loyalty! Also Jaclyn: If my shades are gonna be sold as singles am I gonna get a % from it??

[@MyaThoo]

jEssica navarro after she went through all of that trouble? That’s just business lol.

[@rkh12ful]

Mya R girl what fucking trouble??? trying out eyeshadows and sending a few email??? that’s hard work that deserves millions of dollars? lmao

[@gemn0515]

@@MyaThoo what trouble? I dont remember her really doing anything!

[@cadavher]

MUG should have just released the palette with a new sticker ontop ov the old JH logo called "disaster". I'd have bought it.

[@marziacutajar5567]

How loyal of her to work for MAC but push customers to Sigma instead. That says enough about her right there

[@Amanda-qz7ep]

Marzia Cutajar that’s exactly what I though 😂

[@MichelleLyn84]

That alone is shady but if she did that how did she make commission? Makes me wonder if she just said that to lie to promote Sigma so that people would buy the brushes through her affiliate code...

[@maggiecombs8147]

Or maybe she actually liked Sigma better than Mac brushes...… and wanted her customers to get what was best and a better price! You guys dig into everything!

[@marziacutajar5567]

@@maggiecombs8147 don't be naive girl. Ps. Sigma brushes are great, so it's fine if she liked them more. But not to push customers away from the company paying her bills.

[@maggiecombs8147]

It could be seen from the perspective she just wanted to give her customers better. I do not care what companying is paying my bills if I have someone who wants a good honest opinion, I would push them in that direction!

[@cindyramirez8491]

That MUG employee reminded me why I can't work in customer service. I would have lost my shit going back and forth with someone that can't even answer emails timely and doesn't respond to all questions, just some! She's overrated to be honest and people are starting to see her real side.

[@prettyinpink9893]

Cindy Ramirez I swear!!

[@ケンイシュカ]

Omg same.. I remember being an intern and once I have a staff asked for the same shit I already emailed them I just asked them to find it the previous email and fucking cc my boss.. Thanked god my boss is so nice that he is the one who teach me to do that😂😂

[@Shawna_Bonana]

Wow. Jaclyn is so unprofessional with her emails. MUG was trying to be WAY too nice though - all the smileys and being way too accommodating. The way she makes them go back and forth was ridiculous. The emails seemed like she was just texting them back and forth instead of crafting a well-thought reply.

[@IndigoRoses7]

She totally screwed Makeup Geek over, I have no idea how a person as problematic as Jaclyn has gotten as far as she has in the makeup business...if Jaclyn could take trips to NYC, and IMATS, why couldn't she get a trip to Makeup Geek Labs to test the eyeshadow and figure those shades out in person?? It was just tons and tons of back and forth emails and wasted time, wasted money and wasted products. What a nightmare By the way, I miss Sam. This was such a great channel

[@MoonWitch77]

She got paid to go to IMATS. She would’ve just gotten her trip paid for by MUG with no bonus. She’s so damn greedy.

[@justaninnocentpomegranate3702]

Like Jeffree said, 2018 is the year of Karma...

[@SnehaJ]

true that!

[@lauchzwiebel]

He is no Saint :) don’t forget that. Otherwise you will be hurt. Or do you know how he runs his company? Don’t forget he owns 51% of it:))

[@patriciadc0209]

@@lauchzwiebel yah jeffree is no saint at least he is genuine and so transparent with his subscribers

[@lauchzwiebel]

Kim is he really or is that your perception? Putting people on a pedestal will always hurt you What makes him genuine and transparent?

[@missbriteyes22]

@@patriciadc0209 yeah sooo transparent. Recently revealing that his mom really WASN'T his mom. He's not a good person. I mean no one knows who he actually is behind closed doors, but KZbinrs and celebrities only show you what they want to.

[@Llllllll124]

I'm just mad someone so incompetent could make so much money.

[@analuchesi]

I KNOW RIGHT 😭😭😭

[@albinorat9070]

“Fortunately. We have a copy of those emails” MY WIG

[@harleyjennmc]

😂😂😂😂same

[@Supertrooper_00]

Sophia Blanchette Snaattccheeddd

[@lynanderson293]

That’s when my tea boiled over ❤️❤️❤️

[@XxdextriousxX]

BITCH AND IT KEPT GOING LMFAOO

[@hasitdawnedonyou]

Just the fact that she worked at MAC and was recommending Sigma to MAC clients is really dishonest as well. And she keeps talking abt how she’s honest, her good morals, values and etc, damn load of bs

[@saml3134]

my IQ went down 10 points after experiencing those Jaclyn emails

[@cinnabun715]

Hahahaha

[@andreah.54]

Actually lowering your IQ is the only way to get through the whole Jaclyn phenomena! I don’t know how people stand her....

[@nicolar2125]

Only 10?

[@gladysita_]

No wonder it takes this bih 2 YEARS to finish everything!!! My God the back and forth!! It’s cringe!

[@edgybrowsstudio]

Gladys Rivas 😂😂😂👏🏻👏🏻👏🏻

[@bama9215]

I was so stressed out the whole time. It felt like it would not end. 😩😩

[@HazyPinkSky]

mte- this really puts things in perspective when she talks about products being “years in the making” - these emails show that if she had answered all MUG’s questions directly and thoroughly two years should really take two MONTHS

[@nikkibeacth]

Gladys Rivas The poor employee got played like a Violin.

[@gladysita_]

LOL you guys I’m dying! ... can’t wait for round 2! 🍿

[@Cob_123]

It's clear Jaclyn is all about Jaclyn and nobody else. Only her time matters. I got so frustrated even watching this, I couldn't imagine being the patient employee at the other end of these emails. She worked so hard to accommodate her and Jaclyn just brushed it aside because she had "better things to do". I hope Jaclyn has a down fall. She needs a slap of reality and of her consequences.

[@SofiaGomez-wb8db]

Chloe O'Brien I believe this is her fall down which is why she’s speaking out

[@syarafinakhalisha4908]

I hope karma gets her SOON