You are NEVER going to believe what this Customer did! The ATTITUDE leaves me GOBSMACKED!

I sold a Accident Repaired Ford KA and the customer came back 1 WEEK LATER!

[@neilmartin5341]

Good to get a nice customer for a change, could offer him a free next service / mot. Could be good for business as he might recommend you to someone else.

[@ChopsGarage]

Mine are all nice, some just expect little too much

[@reeced5521]

Free service when it's due. Plus, you've shown him that you're trustworthy and that the other garage that did the re-gas is not. You've probably got a repeat customer on your hands there who will also recommend you to others.

[@ChopsGarage]

Yep service sounds fair

[@craig28c]

Was going to say same thing....will go a long way and probably see the customer back to buy another car

[@jasonhobbs5611]

I've had some real bad experiences with car sales. I can honestly say that I would definitely feel confident buying a car from you. That customer is 100% correct in what he's saying but on the flip side he could of tried getting everything done through the warranty. Deffo a free service as its cheap enough to buy a service kit for 1 of those. So nice to see a genuine trader, keep up the excellent service you provide mate.

[@johnkaimins9998]

@@jasonhobbs5611 Deffo?

[@macpdm]

Totally agree give him a free service. You don’t have to but it will pay you back and make him happy

[@dennisrobinson7587]

That customer has the same mind set as myself.I think we live in a different age now where most people are out for themselves.I was brought up in a time where you looked out for your fellow man and took responsibility for your own actions.

[@JP-446]

Offer him a discount on his next service and MOT as he is the ideal customer. Great to see, as you say, someone who is not out for what they can get!

[@ChopsGarage]

Very true

[@6ettinold]

I have the same attitude as this gent. The only difference is, I tend to do as much of my own work on cars as I can because I have a deep mistrust of garages. This unplugged sensor on this Ka bears that out 😉. I would definitely do as J.P. suggests - you both win as he is very likely to be back at your door for his next car. These are the customers you want coming back.

[@jamescaley9942]

Had the gearbox replaced it felt a bit notchy... had the engine replaced because I didn't like the sound. Had the car re-sprayed because I didn't like the colour...

[@davejenkins6896]

Felt I underpaid you so heres another grand

[@ChopsGarage]

lol!

[@patrolturbodiesel]

I thought this was going to be the usual customer demanding the earth. Nice to hear there are some decent ones out there

[@ChopsGarage]

Exactly!

[@taxidude]

Thought he was wanting his ash trays emptied.

[@rob12841]

Free service and MOT that's a customer for life right there very welcome back!

[@ChopsGarage]

Exactly!

[@brianiswrong]

Meanwhile The garage that re gased the air con and removed the sensor,are waiting for him to return to have £200 of unneaded work to be done (ie they keep the car for a day,plug back in the sensor) and take his cash and thanks for fixing the air con😲 Send the gentleman a £40 garden center gift voucher👍

[@ChopsGarage]

Oh thats a good idea

[@lordoftherings8558]

Great Story. 😃 To be fair, that's exactly the attitude I have. If I was paying £5k for a used car with warranty, then I would contact the seller if there was a problem. I bought my current car during lockdown and had it delivered, not having seen or driven it, sold as is, no warranty for £1750, on the basis of a 7day no quible return if the car wasn't as described. There's faults with the electric windows & the air-con isn't working 🙁 (not mentioned in the ad) but it's a 10 yr old used car with 130k miles. It drives fine & I like the car.😏 If I wanted a motor similar age with no faults I'd expect it to cost £1000 more. I'd rather have that money to sort the car myself. Just MOT'd it - needed bulbs and has a lot of advisories incl one v.bad tyre & another very low(which I'd spotted). My choice to have 4 new tyres (£250), replace the tatty gearknob, new wipers. Was supposed to have had oil change before sale but clearly not😒. Most dealers treat customers like chumps. I'll change all filters, oil, coolant, brake fluid etc myself for peace of mind (£100). As I do few miles & expect the car to last a while, again, my choice ; I plan to clean, de-rust & undetseal the chassis. Your car is what you make of it. Treat it with respect & it'll take care of you. Great Channel 👌 & really enjoy your vids, but you are too soft for a car dealer. 😇 All the best 👍👍 👍 Rob.

[@bumfluffmcregor3730]

So you got bumped and did nothing one born every minute

[@thesilure98]

Tell him that when he needs his next car, you will do him a great deal.

[@ChopsGarage]

Lol sure would

[@jonb8241]

Do a couple ‘Labour’ free Services.... top bloke 👍

[@ChopsGarage]

Wasn't he eh!

[@paulhorseman1209]

Free service sounds good. Maybe a discount on future custom? Thinking out of the box, get a "customer of the month" trophy engraved and send it to him. 😆

[@ChopsGarage]

Yep service sounds good

[@pauld7861]

Also a Pr!ck of the month.. randomly sent obviously 😂👍🏻

[@marklittler784]

Least pain in the backside customer of the month 😃😂😁😀😄😅

[@unkelartgarf3792]

This reminds me of when I bought a Chrysler Crossfire from eBay. The car was absolutely stunning but the listing really poor. It was a no reserve auction and I got it for £1024 (examples of this standard were going for about £2500-3000 at the time). The seller and I acknowledged that I'd 'stole it' at that price but he was a real nice guy and was still friendly and honoured the sale. The car only had one key. About 2 months later, there was a knock at my door and it was the seller. He's found a second set of keys and detoured about 15 miles on his way back from work to drop them off to me!!

[@shaunuk1889]

Not only a star of a customer but give yourself a pat on the back for your generosity in wanting to do more for him when you don't have to. Best car dealer I've ever heard of.

[@ChopsGarage]

Too kind!

[@AWilliamBishop]

Problem is I don't think (saying this as the younger generation of car guys) that the car enthusiasts are dying out and now you get lads my age(25) that can't even jump start a car let alone change a bulb or tire ... It's really sad to see. But great videos, enjoyed watching these, all the best

[@ChopsGarage]

Thanks William! Yes my young friends, students, have no interest in cars

[@pablo123b]

Brilliant attitude, chuck him an oil filter change, sounds like he will be over the moon. I love your honesty James....have I missed so.ething why is the corsa being refunded mate? Cheers paul

[@ChopsGarage]

Keeps getting a code coming up for a faulty sensor. Replaced it and came back. Car drives fine simply has the light on dash think a wiring fault

[@stephendodge4086]

What age group is this gentleman? I see that a lot of people have said do a free service, which is a nice idea but, it would seem that this gentleman looks after his cars so, if he decides to buy a car from you again maybe you will be taking in part ex a car that is all up together so, give him a loyalty discount for repeat business.

[@ChopsGarage]

50 id say

[@restoringsalvage]

Ive bought several cars from dealers under a couple grand and I'm the same its a second hand car if something breaks well then I fix it don't go involving them again even when I probes should cause they sold me a lemon ahah

[@ChopsGarage]

I think there is a balance to be stuck or you may as well bought private

[@adrianflower3230]

Whatever you choose and agree with your customer is the right thing to do. Remember birds of a feather flock together. He will know many folk who will share his mindset. Get to know him and he will introduce you to hundreds of customers like that over the years. Well done great story very well told love the headline. It's completely different from what everyone must have been expecting 😊👍🎉

[@ChopsGarage]

Lol, a little click baity but thats what get the views eh lol!

[@paulharrison8612]

I had a few customers like this and what did and have done is fill the tank up with fuel for them..that meant so much to them I got a reccomendation to a friend and got another sale sometimes. Plus it only costs 50 quid on a small car like that and goes against as business expenses for you... Have you found another site yet or anything in the pipe line?...I was in Devon too in the trade but around Ivybridge and really miss it...keep up the good work 👍

[@ChopsGarage]

Thanks Paul! No luck yet mate

[@killagt5870]

Maybe offer to ckeck the alignment of the car cause some cars need that to be addressed after a clutch change, if they're the same guys that missed to put in the sensor again it's not the worst idea to recheck on alignment.

[@ChopsGarage]

Good idea

[@matthewgodwin3050]

I was expecting a 'Karen' story, but what a wonderful 'old school' mindset. The sort of chap you could ask to borrow a stepladder from, and he would probably come and help you do the job you wanted it for. Personally, I'd do the time honoured thing and buy him a pint.

[@ChopsGarage]

Star wasn't he

[@andygage6259]

I agree with JP give him a free service and MOT when due

[@chucky2316]

Why does anyone buy a nearly new second hand car these days, just buying someone elses rubbish. Brand new cars aren't more expensive tbh.

[@ChopsGarage]

They struggle getting the deposit together I think

[@Tom_murray89]

Give him a free service/MOT or discount

[@adamcollins9404]

Next service at cost? Great customer attitude, like you say, unusual nowadays 👍 well done him for being responsible

[@ChopsGarage]

Ill give it free!

[@saab900classic6]

A clutch suffers ongoing wear and tear by who ever is using it some are heavy footed, some ride it for example so the guy was just being honest that his dislike of the bite height was down to him

[@ChopsGarage]

True

[@seberous]

A free service in a year or so, or a pack of beer I reckon.

[@ChopsGarage]

Yes I think Service definately

[@rickyp9386]

Nice seller, nice buyer, what a rare combination! Offer to do his next service for free and you've got a customer for life, everyone's a winner.

[@johngreen8693]

What a lovely video and attitude. Great to see honesty and openness, that always sells itself. More please!

[@ChopsGarage]

Many thanks John!

[@Tafari271]

Woow, if only all your customers have that mindset

[@ChopsGarage]

I know!

[@peterlang3369]

Must admit I am the same for minor issues just do myself rather than trouble the place where I got car from. I think a interim service round end of year to get it ready for the winter for the guy.

[@ChopsGarage]

But a clutch? Not many around like you

[@peterlang3369]

@@ChopsGarage well not a clutch but that was not gone just a different bite point which I would not change or expect dealer to

[@benevans3733]

Hope you and the family have a good bank holiday weekend and the wheel trims look really and the rear bumper does look really good as well

[@ChopsGarage]

You too Ben

[@mediaserver8265]

Like how you are amazed at that customer attitude, I’m amazed at your own. I’ve watched a few of your videos and it’s refreshing to find someone so open and honest. Your ‘keep the customer informed and happy’ approach should be the norm, not the exception.

[@ChopsGarage]

I appreciate that!

[@trevorjarvis3021]

A good customer is indeed a bonus - but an honest / trustworthy car salesman, dealer, garage is as rare as hens teeth! - Chops Garage and the man in charge is James .... as rare as hens teeth!

[@ChopsGarage]

lol thanks Trevor!

[@mrpullafastone]

Increase his warranty. Top bloke!

[@ChopsGarage]

Good idea

[@sergeantcrow]

I would gladly buy a car from this guy....

[@ChopsGarage]

Many thanks!

[@Kevin-bf5jy]

This fella needs cloning ! For every perfect working replica you can produce of him , we should slay at least ten of the sub five grand customers that expect a new car for that money.

[@ChopsGarage]

lol very true

[@jonstarr1000]

I agree with the general consensus ,when it wants servicing offer him it free or a daft price like £49 ,but I don't think he'll claim it .Dream customer ,too many moaners over nothing In this world .

[@ChopsGarage]

Yes there are, this guy is an exception

[@darrenwilson8042]

there are some of us who agree a deal - stand by it and understand what an older car can be like mate, To quote an old saying you pay Lada money you get a Lada not a Roller.........

[@ChopsGarage]

Few and far between mate

[@pauld7861]

Love how much you teach with Painting 🎨 mate honestly it’s great 👍🏻.. Highstyle is good mate for the tyres but it leaves a wet/sticky feel but your better with AutoSmart Finish for interior and exterior plastics, dust is less prone to stick to the plastic panels takes two coatings but leaves a nice finish or even Aerospace 303 for exterior plastics.. Genuinely buy that man a case of his favourite Beer/bottle of Whisky for being a true lad and sorting his own issues out instead of pestering you.

[@ChopsGarage]

Thanks Paul, Ill try that out

[@classicwheelswales4491]

Great customer, and good reply from yourself, Top customer Top man.. Offer him a free service 👍🐈

[@ChopsGarage]

Will do buddy

[@classicwheelswales4491]

@@ChopsGarage good man

[@priteshchampaneri5101]

I'd repaint the whole bumper instead of faffing around trying to blend it...

[@ChopsGarage]

Whites easy

[@standandeliver8376]

Starts at 13:30

[@dingleberrybob531]

I definitely agree that a free service and mot would be a great offer, it would put you in good standing with him and think of how much he would promote your garage to his friends and family.

[@ChopsGarage]

Yep service offered

[@flippingcarsrepairs]

Free service and a crate of beer 👍👍👍

[@ChopsGarage]

Defo getting a service

[@davejenkins6896]

He complained cos you sold him a cat car ?

[@ChopsGarage]

No did not complain

[@keo8863]

Just seen this. Better late than never. Always think a good way forward would be to see if he supports a charity and then you make a £100 or so donation to that charity. You'll both feel satisfaction.

[@davidadams5116]

It’s nice to see an honest car dealer. When I think back to the late 60s and I bought a Ford Zodiac and the dealer had it on the road for me (no test drives then as I was 17) and I drove away Came to a roundabout and then found I had no brakes. I pulled the handbrake up and it came out of the centre console. I got it home by nerving it, rang him up, and he told me they were working and hung up. I laugh now but it’s nice to see you treat customers with honesty and respect.

[@archersreview]

Sounds like me to be honest, whenever I buy a "new" car I get all the various bit's I want done. I'm assuming wherever I have got it from have done the work to sell it to a price and I can then decide if I'm happy or not with the car in that condition.

[@daddyfixit5188]

Yea that high build primer does that if u are too quick on the second coat then rush the top coat. I did this on spoiler and cracks appeared weeks later like dry river bed. Also have on other parts like crazing. I think our paints supplied from same marl the etch primer I got the other day was thicker than high build 👍👍👍

[@johnshaw8481]

Free service and mot next time round would be a fabulous gift to him , customer for life then and a brilliant ambassador for Chops Garage

[@crashanova1342]

I've never met anyone that would do that tbh, I would just give him the profit I made on the car back. This guy sounds like a legend especially when you compare him to the trash I've had come view my citigo.

[@ChopsGarage]

I can't give him profit on car back as that's the time I invested in fixing it the profit pays my labour

[@crashanova1342]

@@ChopsGarage Yeah I get it, but that's just what I would do. I guess a few at cost services like others have suggested would be nice.

[@crashanova1342]

Or offer him a couple of free car washes.

[@JustAlanJohn]

Ask him what charity he supports and make a donation in his name

[@ChopsGarage]

Great idea!

[@Lot76CARS]

Fair play to that customer, but James keep the money in the ‘pot’ for the other, erm more normal customers

[@ChopsGarage]

lol! yes know what you mean

[@johnthompson1252]

I’d give that man two vouchers for the next two services for free

[@ChopsGarage]

Two seems a little generous lol

[@jonnyswalk4674]

Great video 👏 thanks for sharing - just subbed 👍

[@ChopsGarage]

Thanks Jonny!

[@robloxfan4271]

if only all customers where like that guy

[@ChopsGarage]

Don't I!

[@johnrandle8365]

The way this headline was shown it would appear something was wrong and yet thus guy who bought your car shows that their are some good guys out there I don't how you would reward him in perhaps offer him a restaurant meal for him and whoever?

[@jellyuk2011]

Ring him/her up tell they have won the best customer of the year award and offer him a free service/mot when its next due.

[@ChopsGarage]

Ive just done a load of work for free

[@jimbennett3782]

Offer him a free service when it's due. Rare attitude to come across. I'm a joiner and yesterday I sorted out some problem doors on a tenants house. When I finished, they were over the moon, gave me a bag of goodies, an apple and some different snacks, ( they were arabic ). They also gave me a fiver tip. You're right, it leaves you with a nice warm feeling when you come across someone decent after all the prats...

[@ChopsGarage]

I had a customer give me a beer and a homemade sausage from the smoker while back for sorting car quick and bringing it back. Its the small gestures

[@richardgr3gg]

Sounds like a good honest guy, I bought a 6 year old car in the past and the thermostat blew. I'd already given it a complete hard service when I bought it being fairly technical. However the way I say it the thermostat cost about £50 so anything under £100-£150 I would handle myself (if I'm capable) my mate who is a mechanic said I should take it back, but it's not their fault can go at anytime and accepted it. I think it happens quite often.

[@ChopsGarage]

Very gracious of you

[@petersutton1609]

Fill his tank up! And give him a kiss lol

[@ChopsGarage]

Lucky guy lol

[@ryanharriss7950]

Couple of comments. Firstly, lovely bike there 😀. Secondly mate, I don't think I've come across a dealer (I'm gonna call you a dealer as you deal in cars) who is willing to go to the lengths that you do. Probably too much, but... from a customer perspective, if you find an honest dealer such as yourself, hens teeth. Why i like your channel 🙂

[@ChopsGarage]

Too kind Ryan!

[@cantbearsedmechanics]

Im very much of that guys attitude as well. I recently bought a car from a garage and whilst still under warranty the battery and pas pump failed. Ive been a mechanic all my life and it was easy and cheap to replace the parts so why stress.way too many people expect an older car to be like brand new. If you want that bloody buy brand new then.

[@ChopsGarage]

Good on you! Not many like it

[@nekite1]

There are some people out there who, when buying an older second-hand car, accept that there may be extra costs involved to get the car to where they want it to be, particularly if it is a desirable car.

[@ChopsGarage]

Don't meet many lol

[@steveforks9698]

Send a car valet guy to his house and give it a good clean inside and out, will make him happy

[@barrados101]

Do him a full service next year..

[@ChopsGarage]

Done a free fix for him yesterday

[@barrados101]

@@ChopsGarage 👍

[@nigelstrarup]

Hi I would give him a free service as that was nice off him to not get you in involved ☺️🤣

[@ChopsGarage]

Yes free service

[@heatherglen36]

Most of my customers were nice, and I always looked after them. It usually resulted in referrals to their families and friends or workmates and more sales. But I had one customer once who came back without the car, and angrily said the rear subframe had fallen out of it. I got it recovered to my garage and sure enough, one rear wheel was way out of alignment with the wheel arch. Someone came in for petrol and said - I see you've got Mrs Smith's car in. I said - yes, there's a problem with it. He said - I'm not surprised. She's learning to drive and was practicing in the disused quarry. She put it down a gully and they had to get a JCB to pull it out!

[@ChopsGarage]

No way! Did you call them out on it?

[@heatherglen36]

@@ChopsGarage It was in a former mining area and the family came from a long mining tradition. It wasn't worth all the threats I got to argue with them, so I gave them a refund. I put it into my welder's, got it repaired and resold it (a 1970 Austin 1300). Funnily enough, the guy came back after about a year and bought a car for his daughter, all nice as could be!

[@benevans3733]

That’s great you have been able to sell the micro yet then and yes agree with you about the price on the c 1 and why are you thinking about selling the Peugeot then

[@ChopsGarage]

Everything is for sale mate can't get too attached

[@Grinder-one]

Well you have done something for him, you got his AC working ? Yes, it was his decision to get it regassed and great, there's never anything wrong with regassing a working AC unit. He decided to fit a new clutch and again, that's great, it'll probably never have to be done again now....why do it a couple of years from now when it needs it, when you can get it done now and it'll last the life of the car and dramatically improve the drive now. It sounds like everybody's happy....leave it at that.

[@ChopsGarage]

Good point!

[@fastasfox]

This is a positive channel..bad news sells and yes you played with the title but it's such a refreshing change to have some positive vibes come out of a story.

[@ChopsGarage]

Cheers

[@alancraigie7951]

Looking forward to this one. The videos just get better and better. 👍👍👍🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿

[@craigethorley623]

Concur.

[@finleyplympton]

@@craigethorley623 same

[@ChopsGarage]

Too kind!

[@luqman294]

If u look after ur car it would last u million miles that customer will achieve that

[@poggmahon1052]

Easy Answer.....Give him a Full valet and oil service or If he Spreads the word..ie...stick him on commission for intro of sales...So Simple...

[@ChopsGarage]

Cheers Pogg

[@AlexanderSmith21]

It's a used car he knew what he was buying and understands not everything is the dealers fault car was bought in good faith and sold in good faith it is totally up to you whether you give him something but if you decide to give him something I would do free mot and service when it due so he has a peace of mind when the car comes time for its next mot

[@ChopsGarage]

Thanks Alexander

[@Leatherkid01]

That customer with the aircon is a keeper. Am that kind of customer as i do like to customise or adjust stuff on a used car i bought😁

[@ChopsGarage]

Star isn't he

[@mikewing3157]

There aren't many dealers, car or otherwise, out there with you honest attitude towards customer care and I am sure your customers appreciate that. The last car I bought off a forecourt also had an aircon problem, it was simply never fitted. The features list displayed in the window saying the car had aircon was "just something I found on the internet" and " it's not my job to check that everything is actually there." They never did supply a logbook and the DPF was stuffed. But Hay Ha Ho I drove it off the forecourt so it's now my responsibility. Yes the sale was technically illegal (misrepresentation) but as he refused to take the car back its means a private prosecution and who wants that hassle.

[@ChopsGarage]

It's actually a very simple process mate and inexpensive. Sounds like a hard nosed dealer!

[@johnbishop2342]

Well done that man, you need more decent human beings like him as a customer. As posted, give him a few free valets, and a special price when he comes back for a new car, and he will.

[@ChopsGarage]

Will do

[@Jawfy]

Offer a free service the next time he's needing one & MOT.

[@Jw20000]

Your customer and me are similar. There are civilised people in the world that don't expect the earth. No blame culture. Unfortunately we are also the ones to get shafted. You should give him free mot on that car for life. It's nothing for you to do that. Obviously doesn't include repairs. Lots of dealerships do it. You'll make your money back from the repairs. And your also pleasing him

[@ChopsGarage]

I will look after him

[@hassankhan384]

You don't get many people like these in todays days, it's rare to come across such people, of every ones would get these people every business would be good and everyone would give awards and help others even financially. But I feel sorried for the guy who spent money and didn't throw on the seller, I mean a 2013 car for me is new it shouldn't had issues any ways, but things happen for the good, I mean I've seen people complaining about a car maybe it might just be a 2016 model, and then there are people like me who buy old good condition 2001 or 02, car with no faults and sometimes I'm shocked at the paper work that previous owner would had spent and took care of it.

[@ChopsGarage]

To be clear there were no faults, he admitted the garage showed him the clutch they took out and it was not even half worn, he chose to have one fitted.

[@1blisslife]

Idk the cost of pretrol out there, but maybe a fill up? People like that are like a diamond in the rough. I'm on the other side of the world & if I could I would bring you my wheels to get serviced by you. I'm Liking and subscribing thanks to a top notch customer & top notch bloke such as yourself :)

[@ChopsGarage]

Thank you, kind words!

[@fwlp11]

Yep free service and valet at the needed time…..looking at it he would get it done somewhere else but at least you offered 👍🏻

[@ChopsGarage]

Good paint

[@ps36081]

Thats a top guy, prob watches Wheeler Dealers or car shows. If you buy as is and you want to change something then it's up to the buyer. He prob would have brought it back for you to work on and pay for it, but didn't want to seem like a whinging customer. Buy him a few cask ale beers if you wanna do something nice

[@ChopsGarage]

I'm doing some work for him now

[@mtssman]

You should immediately contact BBC and have David Attenborough do a documentary on this guy, he is probably the last living example of his kind.

[@ChopsGarage]

lol!!!

[@stevemarshall3481]

If you're gonna do anything then you can't go wrong with a Bunch of flowers, couple of bottles of wine (red&white) and a voucher for a meal out at a local restaurant, a nice evening out will be something they'll remember after the tough 18 months everyone's had 👍

[@ChopsGarage]

Nice ideas

[@jaynekittycat9252]

What is the name of the oil, you use to blacken up the black. I have a Red Citroën C1 platinum. At least you prep a car before you sell, eg, sort a dent out. Some Garage owners, sell cars, dents and all. Your a honest bloke.

[@ChopsGarage]

I have been know to sell with dents but only where the car is so cheap no one would pay the extra for repair. Its High Shine from Autosmart

[@BroomopUK]

you should just carry on with life. But yeah hes kinda acting like he paid for a trade car rather than a retail car. Aircon not working should of came back to you.

[@ChopsGarage]

Id of expected him too yes

[@oojimmyflip]

for all black or grey plastic trim we use coconut oil it resists rain marking and the shine lasts for weeks . my independant citroen dealer uses a Micra for a curtoesy car for a little petrol with 250K on the clock its still going well. buy him a years membership to a breakdown company think the AA is £89 a year. Autohome is £112 but they will always take you home if you ask them to not to a main stealers and that includes homestart to. they will also take your car to any garage within 25 miles of your home for free. so if you breakdown a hundred miles from home you ask them to take you and your car home, arrange repair with the garage and then ask them to move the car to the garage. Im pretty sure the £112 is for personal coverr which covers you for any car your in plus a trailer. so my estimates could be wrong.

[@ChopsGarage]

Thanks for the ideas

[@RandomShart]

I'd say it's a very common attitude, it's just that you probably won't be aware that many customers do this because the car doesn't come back to you. In this case, if his air con had worked, you wouldn't have known about any of the things he had done to the car. I'm equally impressed at you offering contributions to the clutch or re gas because I've never experienced that from a dealer, even when I've got a legitimate problem with a car I've bought. I'm sure in the end most dealers are fine and most customers are fine, it's just we love to talk about only the very best and the very worst of them because that makes for more interesting stories.

[@ChopsGarage]

Very good point sir

[@markmark59]

You are not responsible for anything but how you are working and building your business a free labour service (Parts excluded) or a free MOT , offer of a good price buy back later against another car when he is ready to change next. Personally I wish you all the best , not many honest traders about.

[@ChopsGarage]

Thanks Mark!

[@Roypinball]

Whatever you offer him in the future, be it a service or MOT or whatever, for the right now I'd buy him a drink. Doesnt have to be alcohol, just get a Costa coffee voucher to say thank you; stick it in a card and post it through his door.

[@ChopsGarage]

Nice idea

[@rayk1431]

Errmm?. Nothing !. Its his choice. Free service or MOT if your feeling like you need to. I wouldn't bother otherwise

[@ChopsGarage]

Cheers

[@guyhorner8165]

These people are very rare, a freebie service would be a nice touch James. Good service will spread by word of mouth & you never know by doing this could lead to this gentleman/or his friends buying another car from you.

[@ChopsGarage]

Yep service for sure

[@alancraigie7951]

No this guy actually has the correct attitude. It's not the car dealers fault, a car is an item which suffers wear, what I've seen from your videos is that you will mitigate as much as you can, but you don't have a crystal ball & can't forsee what's coming over this hill re: repairs etc.He actually is realistic, you're just nit used to that. 👍👍👍

[@ChopsGarage]

That I am not lol!

[@petershepherd6889]

I live in Portugal and garages here selling used cars charge you for a warranty.if the cost of the warranty is high then their is usually something wrong with the car. Your ethics are spot on and I can see you getting a good reputation.

[@ChopsGarage]

Thank you Peter!

[@petershepherd6889]

@@dizzy2020 Hello John, I purchased a Skoda fabia from a car dealer in Lisbon for 2750 Euros which was what they were selling for at the time but a warranty was going to cost me 1000 Euros on top. Didn't bother with the warranty as car drove ok but transpired that the engine was burning oil at 1 litre per 100km but no smoke?. Replaced engine at my cost. At time of purchase I signed a disclaimer to say I don't want to purchase a warranty so dealer knew engine was burning oil and the warranty cost would have covered his expenses.

[@AdventuresRCZ]

I recently bought a Peugeot RCZ the garage fixed a water in diesel sensor, and then while driving home the egr valve failed so I had it fixed and paid for myself, I wouldn’t bother the garage I bought it from even thou it’s in warranty, but they are a long distance away from me

[@ChopsGarage]

You sir are a gent

[@rob12841]

Is it a possibility that the sensor was off anyway if he went to get it gassed up thinking that would cure it? Maybe the garage that gassed it missed the sensor being unplugged? Let's face it if he went to Kwik fit or Halfords you just know they haven't a clue!

[@ChopsGarage]

You are right its entirely possible to be fair to them it might have already been off