Derwent Chromaflow And Why Derwent Have Excluded Certain Countries

[@staciestatam8425]

Why someone would have a problem with you telling the truth, I have no clue. I appreciate you and your reviews very much! Thanks Harry

[@TheArtGearGuide]

Hi Stacie and thank you so much for your incredibly kind comment. I didn't really think people would be upset for telling the truth, I was just concerned that the video is quite negative, at least I felt negative when talking about the issues when recording. But I think most importantly, I didn't want artist in the US and India to think I was inadvertently having a go at them or saying anything negative toward them as this is absolutely not the case at all. Despite serving as a front line infantry soldier in the British Army, I actually now hate confrontation of any kind, I lived a life where I seen so much human pain and suffering and when I had my injury I didn't want to live like that anymore, so I turned to art. the only things I look forward to apart from being with my wife and children and family is drawing, reviewing art supplies and talking to you guys, making new and amazing friends from all over the world.

[@staciestatam8425]

I understand completely, my husband served in the US Army for 21 years. Thanks so much for your reply. Take care

[@SUSSDUE]

I absolutely agree, great we get informationnabout these pens! Thanks for this video!

[@charmsm1691]

Forgive me...this may be a long comment. I was one of the 6000 people who contacted Harry. I saw a few You Tube reviews on these pencils and I thought it was some sort of scam. So I contacted Harry and also Derwent and sure enough Derwent said they were only available in the US and India and to watch the website. I felt Harry's pain doing this review. Believe me he is the real deal - honest and truthful. I am a Brit like Harry and I feel an affinity for Derwent as a British company but also because of where they are based which is the Lake District and is one of the most magical places on this earth. When I first reached out to Harry, it was on the back of having had 6 months of getting into adult colouring in 2015 that stopped in 2016 when a tragedy hit me. In December 2020 I decided I wanted to get into it again. I still cannot get over the shock of how much things have changed in that time. I was glad I stumbled across Harrry and the Art Gear Guide because it has helped me to 'catch up' and I trust his opinion on things. The behaviour of Derwent smacks of how Arteza behaved to him...apalling. And I know this would have hurt Harry more because he is very loyal and I know he believes in Derwents products. I have struggled to like them, spent a lot of money on their products, but I just cannot get to grips with them. I am no artist - I am base level adult colourist and and at the moment I get my stress relief from buying products at a bargain price rather than actually using them...another story! I do not get what Derwent are doing. The budget pencil market, dominated by the Chinese manufacturers has changed the face of art supplies for the amatuer/hobbyist market. Derwent do not seem to get that. They are a company with pedigree - why on earth are they doing this? All that will happen is that people will turn their backs on them and walk away. People like Harry can do far more damage to them than they could ever do to him...and in the day where social media rules...perhaps they need to think about that. I am old generation - social media is a mystery to me and this is about as far as I would venture. However, I have seen how 'campaigns' can have an impact. Derwent, I hope you watch this review and look at the comments. Your 'reputation' is not going to keep you in a market where the competition is already eroding into your profits. Don't bite the hand that feeds you...

[@AliciaBug120]

You are exactly right. I have collected a lot of derwent products over the last 5 years and always base my buying of anything art supply related on the reviews I know come from trusted artists. Harry has spent a lot of time and energy in his reviews and he is completely honest in everything he has ever said on youtube regarding the products he reviews. I trust him completely. I have a lot of derwent pencil sets but I have also been disappointed in some of their products like the procolor line and sold them off to recoup my money. I'm definitely not buying a single thing from derwent unless I know it's a good product for me in the way I do my art. Their drawing pencils are fantastic and I have enjoyed their sketching sets, the lightfast line and their pastel pencils fill in my sets to complete certain color ranges but I believe their marketing agenda also says alot about them as well.

[@PINKSTONES6]

Agreed!

[@mwGoosman]

Harry, your reviews are valued and you have brought up good points concerning Derwent and their policies regarding the Chromaflow pencils. I have these pencils in the US and on the tin they have the British flag on the front and “Made in Britain” on the back. In very tiny letters on the bottom of the back of the tin it reads, “ FOR THE USA ONLY.” Perhaps their marketing team needs to get a game plan for Great Britain as well as the EU and put their “official views” on their website. On the back of the tin, it also states, “PROFESSIONAL QUALITY.” These pencils are very good, but without lightfast ratings and open stock as well as not releasing the product in their own country and Europe....it leads one to believe that the quality is for the crafting market. It is a great little tin of pencils, but many, many people from all around respect your work and opinion. Thank you for your video.

[@gogulnathdeenadhayalan2030]

My 24 Derwent Chromaflow Tin purchased through Amazon India has been mentioned 'For USA only'!!!

[@demi3115]

Lots of pencil brands, no-name brands, or Chinese brands that are being dropshipped have the ''premium quality'' or ''professional quality'' stamp. While that's obviously not the case. In my opinion, the three professional pencil brands are Derwent, Caran d'Ache and Faber Castell.

[@Neelloc83]

I discovered your video channel a few weeks ago after it was recommended by Lindsey from Frugal Crafter. I truly appreciate your forthrightness when reviewing products and honesty. I live in Lewiston, Idaho, so I could get the Chromaflow pencils if I wanted. I have no idea why people would get their knickers in knots because you are being honest and truthful about the choices Derwent is making. Thank you for your channel and all the efforts you make to inform us on art supplies.

[@PINKSTONES6]

Bravo!

[@MayBrox]

Such a strange marked plan, but it's their choice. On the other hand, I do think Derwent should get 6000 e-mails about this. I dont see why we, the customers, can't ask them when we wonder about things. Thank you so much for the information Harry :D

[@justacatwhocantype]

Haha, well, we could all write an e-mail.

[@699jude]

Thank you Harry for this clarification. I first started seeing reviews for Chromaflow coming out of the States about a month ago and immediately went to the Derwent website for information; nada, zilch! I have to say as a British customer, I felt this was less than satisfactory. I don't need Chromaflow pencils, I have enough pencils from Derwent already, but as a Derwent enthusiast I did want to know about their new product, and to get the impression that they valued us so little as to not keep us informed, was disappointing.

[@ChristinaTodd1970]

Hang in there Harry. You haven’t lost me as a subscriber because I love your honest and unbiased opinions.

[@user-sr5wx2gf4j]

I'm in Canada. Chromaflow are available on Amazon Canada. Maybe when launching a new product, they want to launch into the biggest markets first. I would assume that the North America and India are the biggest markets outside of China. I have been thinking about things for a little while. I prefer to buy British or European products than from a country that has extreme human rights issues. The problem I see is that Chinese companies are aggressive with their advertising right now. Many different brand names with almost the same pencils, all made in China. Every time I search for art supplies on Amazon, I get a ton of Arteza and other Chinese brands. And people are buying those cheap pencils. But the pencils are cheap because the workers are poorly paid. I imagine that Derwent is trying to adjust to this new situation and might not have formed yet how they are going to stay in the market. At present, I will say that if there is an alternative, I will not buy Chinese products. I'd rather have fewer items that cost more than support a system that abuses people. I will continue to buy Derwent, until they out-source to China. EDIT: To be clear, it's the system in China that I object to, not individual people.

[@janscott9151]

Thanks for the video. I’d leave this issue there if I were you. I think that ideally the 6000 people who wrote or messaged you should have directed their questions to Derwent but you are such a lovely fellah you tried to help. Thank you for wanting to help but please do not get stressed about this. Take care of yourself and your family (especially that gorgeous dog of yours) and just move on with your excellent and totally honest reviews. And if/when Derwent decide to release these pencils in the UK then I know you will tell us what they are like and we can trust you to do just that. And if they don’t there are plenty of other pencils out there for us to use. Take care.

[@ellariel7457]

Jan Scott 🦄🏆 Lovely, balanced, thoughtful, wise _and_ kind - all in one comment. 👏😄 And on KZbin, no less! LOL 😂 But then again, this *is* Harry's world - a space that attracts all the _very_ best people 😉, and brings out the best in most all of us besides. 😊🌺 Anyway (in behalf of absolutely nobody of import, so sorry 🙁), thanks for the sage, centered commentary. It was nice.

[@colleenpoutre5487]

Harry Thank you so much for this video! Glad you stay true to yourself and your ethics. I always count on your reviews.

[@katiekofemug]

Your frustration is understandable. I appreciate you sharing what "scoop" you were able to get & the fair way you approached it all. Hang in there!

[@Steveduckworth1969]

I'm very grateful that you always take the time and effort to bring us updates on art products. Don't worry about losing subscribers I don't think you will lose any just for being honest. Keep up the brilliant work 😀👍

[@justacatwhocantype]

Well you know I have to say about this? Goodbye Derwent! There are some Derwent products that I like a lot, like the Derwent Drawing and Colorsoft, and I was really looking forward to the Chromaflow when I initially heard about it, but at that point I, probably quite naively, believed that the difference in release dates would be a matter of weeks. But now... I spent years choosing to almost exclusively buy products by European and British companies, like Derwent, because I live on this continent, and many other people have done the same, and this is what us loyal customers get as a thank you? Well keep your s**t then Derwent, I'll order myself a set of Prismacolors. And no, I certainly will not unsubscribe from your channel.

[@TheArtGearGuide]

Thank you so much for your comment and what you have wrote to me in this comment pretty much echos so many of he messages I have received which I think is really sad for Derwent. In reviewing art products I very rarely mention how I feel about that product or about the company, however, there was an exception with Derwent. I mentioned on many occasions that I did have a soft spot for Derwent, that I was proud a British company not only made such amazing art supplies but that at the very foundation of their ethos was their customers, also living very close to the company and being able to visit the company may have helped create that bond. And now, in what appears to be a new direction the company wants to head in, customers don't appear to have featured very high on their list of priorities and the reason I say this is as follows. the statement I have just wrote is quite a strong one and so I have to back it up with substance. If Derwent are simply trying to build their brand in the US and India, they must have known, that as soon as US reviewers, that Derwent sent the products to, was going to have a global reach once online. Now, to know this and not add something, anything at all to their website explaining why people in Canada, Australia, Europe and the UK were not going to be seeing this product for some time shows me they didn't think about their customers in these countries. I can't believe that when they were sat around a table or zoom meeting, that nobody stood up and said "Hay do you think we should publicly make a small statement explaining to our loyal customers why they are not going to get this product for quite some time". I just failed to believe that Derwent was that neglectful toward their customers. I guess the alternative to that however is just as bad in that someone did mention this and the heads at the top laughed and dismissed it, we will do what we want and people will just have to like it or lump it.

[@mchobbit2951]

I'm not sure if ordering an American set made in Mexico is the correct response here?

[@justacatwhocantype]

@@TheArtGearGuide Thank you for your reply. And yes, what you just said is exactly what my problem with all of this is: It's one thing to release the Chromaflow elsewhere first (even though I do not understand the point at all) but to not even feel the need to explain this move to their other customers, that just isn't ok in my eyes. I really like many Derwent products, I would love to keep buying them, so I sincerely hope that Derwent will make this right, simply by letting us, the customers, know what's up. By the way, I think you did a great job on your video. It truly does show that you first of all care about your viewers. Thank you.

[@justacatwhocantype]

​@@mchobbit2951 There unfortunately aren't that many truly soft and waxy pencils out there, so to me it is the best alternative to Colorsoft. And yes, I am aware that they are American/made in Mexico - that was actually part of the reason why I mentioned it.

[@mchobbit2951]

@@justacatwhocantype My point was moreso that that company (Prismacolor) is in no way better than Derwent.

[@karendodge4865]

Harry you are a man of great integrity and you have no reason to be apologetic. Many of us watch you for several reasons not just to see a review. You are fait and honest in your reviews. I'm sorry if derwent takes it upon themselves to punish you for their shortcomings then they will lose in the end. I'm a subscriber and I will remain so for as long as you are here. Hope your family is well. Keep doing what you do you are greatly appreciated.

[@suewilkinson910]

No need to apologise for giving us a heads-up. I can’t see you loosing followers because of it. Sounds like Derwent are making a bit of a hash of their customer service and marketing right now. They don’t need to assume that we will all pay top dollar for their goods either. The choice is better than ever before. I’ve just swatched my old Derwent Rexel Artist 36 set alongside some current Artist open stock. The old ones seem a lot creamier and transfer to paper better. Wish they hadn’t changed that recipe.

[@TheArtGearGuide]

Hi Sue and as always thank you so much for you always supporting me, I can't tell you how much it means to me and how much I appreciate it. You are so right about the old Derwent Artist pencils, they are absolutely gorgeous, a lovely friend of mine from on here bought a 72 set old box for me and set them to, I done a live stream showcasing the pencils and you are so right, they are gorgeous. But I am one of the rare people who love the current Artist pencils as well lol.

[@suewilkinson910]

@@TheArtGearGuide There’s nothing wrong with the new, but the old are softer. Back then I was blown away by a 36 set. If only I had picked up the biggest set! I use Procolour and Artists together to get the full range of pigments. Or at least I will when I’ve collected a few remaining artist pencils. They go well together and the colour pallet is gorgeous.

[@whitewillows2916]

Late reply, but I have the same problem with their Drawing line. The new ones are chalky, almost like pastel pencils. I am seriously considering phasing out these pencils, and it's very disappointing to me as they've always been one of my favorites.

[@suewilkinson910]

@@whitewillows2916 They are, but I've never had different. I love that pastel-like feel of the drawing pencil. They are great in the right place.

[@whitewillows2916]

@@suewilkinson910 Interesting! I do miss the old ones, though, the white one was pretty much unparalleled when it comes to pigment strength and opacity...

[@LonitaFraser]

I don't shop at Michael's in Canada. WAY too expensive. They are an American company though, not Canadian. But where I do shop (from where I am in Ontario) are Above Ground Art Supplies, Curry's, Opus, DeSerres, and Gwartzman's - most of which do carry Derwent products. For some reason people think that Michael's is more economical than going to an art supply store, which is absolute twaddle. Companies test market things in weird ways. I wouldn't worry about it so much.

[@TheArtGearGuide]

Hi Lonita I knew I wouldn’t explain the issue very well in my video, I think I was just so exhausted from pain and I should have left it another day or so. Lots of people have left the same reply you have about companies marketing products in weird ways etc. Of all the emails I read that I received, not one of them mentioned being upset that Derwent were selling a line of pencils in the US and India, and this is not my issue. When people first reached out to me it was because they thought the pencils were fake and they thought that because Derwent have Zero on their website about the pencils. For me and many others it is not the selling of pencils in the US and India that is the problem, Derwent can sell what they want where they want. But when KZbinrs upload reviews about the product and loyal Derwent Customers in the countries not included start scratching their heads as to why they can’t find anything on Derwents website about the pencils, it is the lack of information that I and many others are annoyed about. When I go to the Caran D’Ache Website, the very first thing I am greeted with is a banner telling me that they have paused sales to the UK because of Brexit. Really short and to the point. I am sad that I can’t by anything directly from the store, but I know why and I know that hopefully the issue will be resolved. If I went to the Caran D’Ache website and they had nothing on there about the UK and Brexit abs I ordered a wonderful set of pencils and then waited and waited only to discover a month later that the pencils had not arrived and only then was told by Caran D’Ache about the pause, I’d be rightly furious. Derwent has for reasons only know to themselves decided to say nothing at all to their loyal customers in Canada, Australia, New Zealand, Europe and England (UK) and have allowed them to have the pencils dangled between their eyes by reviewers in the US and India without a single word on why it is happeneing or a comforting word to those customers that they are conducting a marketing test and they will be available to other countries in July or next year or whenever. But they haven’t, that is what people are mainly upset about not their marketing strategy to sell in the US and India. I think I am going to have a long nap 😴 thank you so much for your wonderful comment and for watching the video always love hearing from you.

[@LonitaFraser]

@@TheArtGearGuide I feel for folks in your position, because you take a lot of pestering from people and then act as intermediary on their behalf. I did find a FAQ about the pencils, but only through one American page hosted by Derwent and by very odd means through a Google search. When I did this a couple of days ago there was no direct link from the site to the page I found, not that I know of anyhow. There seems to be something more now. I'm in dopey shape myself. I got my first vaccine shot on Tuesday and it's left me dopey and tired. I might take a nap myself.

[@denisenelson2843]

I worked near those company's . Many years ago. Yes they are great and you can get a deal from them. Glad to see another Ontario person. Cheaper many mean more profit at lower end. In the numbers sold. Canada is much smaller market compared to the USA. So we sell less amounts meaning less profits. Base line overall profits.

[@lovetobecolouring2]

Lolita Fraser, hi, I am another Canadian. I don't buy at Michaels either( yes, it's American owned and not a great resource...) ..we out here in British Columbia luckily have some very good independent art stores. Oh yes and Opus is awesome as well.

[@LonitaFraser]

@@lovetobecolouring2 I really love Opus. I use a variety of stores to buy from because each of them offers some unique products along with more standard items. Opus is fabulous, and great customer service also. Another shop I buy from is Jackson's in the UK. Reasonable prices and shipping. You just have to be prepared to wait for the stuff. The COVID era means things can take at least a month to get to you. That said, though, they offer a lot of stuff we can't get over on this side of the pond.

[@MadebyDawn23]

I enjoy your honesty. As an art KZbinr myself I prefer to buy my product rather than get products for free, but then I am small art channel so buy my products anyway 😁

[@inkypunk]

Thank you for trying to shed some light on this. I'm English and I love Derwent pencils, I was so confused when I saw mentions of these new Chromaflow from US artists but nothing from the official channels.

[@BlueKungFu]

Your reviews are always fair and thorough. There's a reason why your reviews have been favourable towards Derwent pencils - it's because they are extremely good colouring pencils!

[@MRMARZ-fk5rg]

hey harry can you do a review on the derwent drawing pencils they seem to be the best of the lot in the derwent line and also im hearing a rumor that the lyra polycolor is a dupe for the derwent lightfast and i tested it out and it seems to me that they are very close in feel and lay down and blending but im no expert so if you could test them that would be awesome as lyra's are not only lightfast but also way more affordable

[@MultiFly5]

Actually in Canada you can get the Chromaflow. I actually bought them before the reviews. I do enjoy them, and wish they came in a larger set, but I am a colour pencil hoarder. Harry, your reviews and everything are as honest and true to what you believe. I have more pencils from Faber Castell, Derwent, Mitsubishi, etc as I don't even have Prismacolor yet! I love your channel, and keep on doing what you do! I'm coming up on 24 years with the RCAF. My husband was 37 years....the time flies by! Thank you for your service and you will always have our support!

[@tlsargeson]

Looked on derwent site for these, not listed ?

[@TheArtGearGuide]

You are exactly right, there is nothing at all on the Derwent website about the Chromaflow and as I mentioned in the video, all it would have taken was for Derwent to add an image of the pencils to their home page and a short explanation as to why they are doing what they are doing and if or when they will be available to Artists in the other countries.

[@PINKSTONES6]

Harry, you are a real stand up guy that I respect, tremendously. Thank you for this and for all you do to help me (us) in so many ways! And Harry, please ... do not feel bad in any way!! Im sensing you’re hesitancy and you seem to he feeling so bad... all you try to do is help which is so appreciated and very admirable! 🎆🙏 From Montreal, Canada! If you ever want or need anything from Canada please hit me up, I will get it to you (promise). So so so many people like you so much and we are all standing behind you! Harry (and all who love you) ... I think @Jan Scott ... scroll about 10 down... articulated a great suggestion really simply and very well!

[@sandrametcalfe7483]

I’m from the US. I love Derwent’s Inktense. I think most American artists are familiar with Derwent. I grew up in the UK. I went to art college there as well. I graduated from Croydon College in 1986. I still have my Derwent watercolor pencils from back then.

[@lissclarke3693]

I’m from us and derwent is very well known here.... it’s probably to do with taxes ... it’s often cheaper to ship products to another country then to sell in your own,

[@lovetobecolouring2]

You are the best reviewer , Harry. Your sincerity and integrity shine through and I know that's why I ( and all your other subscribers) value your opinions. I hope that you're feeling a bit better. I have chronic pain too and some days are brutal so I really sympathise...take care ..

[@lorrykohls]

As a new subscriber I sincerely appreciate this video. You seem very honest, conscious & considerate. Shame on Derwent for their inconsiderate & impatient attitude. It's in everyone's best interest to provide exceptional customer service, plus it's their job to help us understand their products & answer such questions. No matter the number. No need to apologize for trying to help your subscriber's. After being told how many subscribers & questions you were given Derwent should have gone the extra mile to assist. Thank you

[@luciamaclellan]

I admire your ethics. I appreciate the truth, i will continue to subscribe to your channel. Cheers

[@michelledobbie2793]

thank you for this information Harry

[@tavanurses]

Hey Harry I have watched your reviews since your first time ! This US nurse that loves to color in her retiring years has always been in your corner and I know you are still the concerned and caring person you started out being so that said remember it may be more difficult to be honest and truthful but you will always have a high number of viewers you may have to put up with some of the companies giving you the brush off or being a bit rude but your viewers will be supportive and I think eventually the good companies will come around to appreciate your integrity and if not well I hope it not a sign of them going down on their quality etc. Dont underestimate How much your followers trust you because if anyone watches your reviews they can see you care about what impressions and statements you make; I wrote this to tell you that your not going to loose viewers you will gain viewers and even being from the US I agree Derwent should not forget about their British home customers. I myself have 5 different sets of Derwent pencils that you reviewed and I use them but also own quite a lot of other pencils and I use other companies as well so can Derwent afford to assign an agent that seems to consider it less than important to be timely and encourage questions ??? And when all else fails not want a reviewer to share the answers straight from the agent? Seems to me that agent is not a promoter but someone that got stuck with the job and is that cost effective? As in with the price increases if Derwent needs to boost sales and make money it seems they got rid of the wrong people.. I mean something else is going on? Anyway just keep reviewing people trust you and often buy from fair results they can depend on... that being said what’s next on your review schedule?

[@FizzyStarArt]

I like your videos because you give the facts as well as your personal views. I love Derwent pencils and products but I was shocked at the price of the Inktense and Lightfast paper Derwent brought our last year. I could not justify spending that amount when the paper I already use gives good results. It is a shame that things seem to be changing with Derwent, but thank you for keeping everyone informed. If you lose subscribers because you tell the truth that is sad, but reflects on them and not on you.

[@indigoflat00]

I had no idea! I just went on Amazon and ordered a set of 24 Chromaflow and a set of 12 Chromaflow. It does not show which colors, or if I’m duplicating. I only bought these pencils because I heard of them because of you. I love Derwent brand and have all of their products, so I figured why not get both. Harry They are making a huge mistake if they are impatient with you. I would think they would be sending you their products happily as you have given glowing reviews~yes their product lines are great. Very perplexing about the launch 🚀 Lose subscribers? No! We appreciate your honesty and loyalty to the community. Shame on the agent for making you feel that you must walk on eggshells. Derwent should be thanking you for doing much of their free advertising-work. Thank you for your thoughts and updates on this strange situation

[@TheArtGearGuide]

Hi Laura thank you so much for your wonderful support as always. In fairness about the agent, I could be completely wrong about what is going on at that end, it’s hard to judge via text or email, it was just the language used in the emails I was receiving. Also I received a lot of emails and messages from concerned and confused customers so I am guessing, or I know that at least some of them contacted Derwent and I have no idea about this, but I am guessing those emails from customer eventually get dealt with by this agent so the agent being frustrated or tired of my emails is completely understandable if they have been flooded by others. As I’ve replied to others, for me personally it is not that Derwent wanted to sell this product in the US and India, and other places much later, for me it is the lack of thought and consideration that has gone for their loyal customers in other countries and no just their home of the U.K., but down under, Europe, Canada etc. But thank you as always Laura for your wonderful comment and your support

[@Irisphotojournal]

Never heard of them and I live in Lancashire. I have noticed however that their products are in short supply, are they manufacturing.?

[@OhJodi69]

A lot of art products (like anything else) are in short supply due to covid.

[@TheArtGearGuide]

Hi there IPJ, Derwent actually manufacture all their own products right see in England in Cumbria the Lake District to be exact, however, things like the wood for the barrels I believe is shipped in from California or other places, the Pandemic has indeed put a delay on many companies and if you visit the Caran d'Ache website they have a notice on there stating that sending products to the UK is on pause because of Brexit, but at least Caran d'Ache has let their customers know rather than leaving us all to play a guessing game as to why this is the case.

[@jenniefrench1338]

@@TheArtGearGuide California has suffered tremendously from the fires this last year. It affected millions of acres more then other years, the fires just kept spreading across virgin redwoods and many many millions were lost. Then since there was nothing holding the soil it was deluged with water and massive mudslides. This is the truth just like the fires in Australia. So many trees were lost and animals so it had to have affected the whole industry.

[@moppeliini6614]

Thank you for being honest .I appreciate you and your reviews very much!

[@Freedommjw]

Respect to you Harry! Thanks

[@angelashortall9778]

Yeah, I was shook about the pencils not being released in Canada, I didnt realize England wasnt even getting them. I was one of the people who asked you about them cause Im waiting to get them until I get a review from someone like you. One of the other channels I follow reviewed them and said they were fine, but thinner then other ones. I cant believe they didnt send you a pack, they've literally sent them to people who barely even have a platform. You might not be offended, but Im offended on your behalf. Edit: realized i missed the not when i said about them not being released in Canada.

[@cathackable]

Sometimes companies will launch products in a specific area because they are doing a trial in different markets, or there are some constraints (manufacturing, regulatory, supply chain, etc) they need to overcome before being able to offer their product domestically. I wouldn't look too deep in the Email thread.. The agent might have been afraid that he/she overstepped his/her role with the email responses and diverted the inquiry to a public relations specialist.

[@paulnattress9584]

I emailed Derwent to ask about the Chromaflow and they replied with this "Thank you for your email. Chromaflow has not been launched globally yet, so cannot be bought/pre-ordered yet. These pencils have launched in the US and India only at this stage. However please keep an eye on our website/social media channels for any updates. They have been uploaded onto Amazon UK in preparation for launch but have not launched in the UK."

[@TheArtGearGuide]

Wow Paul thank you so much for sharing that with us. I think that is pretty vague and also inaccurate, there is nothing on Amazon UK at all relating to Chromaflow. And why would they ship a product via Amazon if they are telling people like me that they haven’t even discussed a launch date for the UK? Unless all the people that have email me have also gone directly to Derwent and they are seeing for them selves what a mistake they have made. Thank you so much mate for sharing this

[@paulnattress9584]

@@TheArtGearGuide No problem, happy to help as I enjoy your videos and they helped with my coloured pencil purchase (Castle Arts 120 pack). Their remark about uploading to Amazon UK was a bit strange and unexpected. I've searched Amazon UK too and there's no mention of them on there. I found about them from reviews from the US. I never mentioned it in my email to them, I just asked if the Chromaflow pencils were available in the UK and if not, when would they be.

[@susanreinersuedahl]

I'm in Ontario, Canada and I use a lot of Derwent products. I get them at Amazon and Micheal's. Love them!

[@MultiFly5]

I'm in Ontario too!!! Where abouts?

[@valerienotvalentine]

A very interesting video ,very honest and I can see you predicament having had such a good relationship before and now being fobbed off. Keep up the good work, honesty is always the best policy.and I love all you reviews.

[@inezspeight9092]

I congratulate you on your integrity, and being true to yourself and your following.

[@OhJodi69]

Thanks for the information! I really enjoy your videos. I don't understand, though, why you think you might lose subscribers over this video.

[@TheArtGearGuide]

Hi Jodi. I think the main concerns I had with uploading this video was that it is quite a negative video and appears like I am complaining, at least that is how it felt as I was talking. However in the back of my head I am telling myself that people in the countries listed need to know what is going on. I also thought that people in the US and India watching this video might have construed what I was saying as bashing those countries and or the artist in said countries, which of course this is not the case at all. I was worried that people would think I was throwing my toys out of the pram because the product mentioned was not going to be available in the UK despite the company not that long ago coming out and stating how fiercely proud they were of being a British Company hence the Made in Britain brand, which again is not the case. I know a lot of content creators on KZbin for the most part are bright and cheerful and their channels are like Hollywood studios and then their is mine, dull Irish man, delivering the facts and truth about art supplies and in between going off on tangents talking about a companies history or the weather etc. I know my channel is not very bright and cheerful, but I do try to make sure that the information is relevant and important and so I thought this video being of negative connotation would only highlight this. I must say though I am quite surprised at the response and comments thus far, pleasantly surprised and I am so grateful to everyone for that because the last thing in the world I want to do is cause issues or controversy on the channel. This is why I never ever talk about politics or religion etc because I grew up in a country completely divided on religion and politics, I served in some horrendous environments when in the Army and witnessed enough human pain and suffering to last me 100 lifetimes and so all I want to do is draw and review art products and make friends, nothing more at all.

[@lauralariviere8593]

Harry I love your reviews they are fair and honest . I’m in Canada they are here on Amazon and it does not make sense that a product made in the the UK would not be released their as well as other countries

[@johnwelch4117]

Thank you for the information Harry. I like your reviews on the. materials.

[@gabriellaritaart]

Faber Castell did release a watercolour set in Australia that (at least to my knowledge) was completely absent from the European market. I wanted to get it so bad, but it was impossible. Staedtler also has a budget watercolour pencil line that’s only available in India. I can’t find it anywhere in Europe.

[@justacatwhocantype]

What is the name of that watercolor set? I want to google it, just because I am curious what they look like. Edit: I just googled and I found this one set on an Australian site called Creative Studio. Is that the one you mean? Because if you are looking for that one, it is available in Europe, the package just looks a bit different but the watercolor cakes inside are the same brand. www.faber-castell.de/search-result-page/malfarben?q=aquarell

[@HomeLifeWithLove]

We live in the USA. My husband wondered if Derwent used an ingredient(s) that are restricted in Europe but are not disclosing what it is. The state of California has stricter regulations than the rest of the USA, so there has to be a special disclosure label for products to be sold in that state, if containing restricted ingredients, such as lead.

[@mehditorkamani9890]

Thanks Harry for sharing your thoughts. Loved it a lot!

[@sagarbedi359]

Hi! I just started watching your reviews and I really like them. I am from India and Derwent is usually only available online from stores like Amazon. I was obviously very happy when they released the new line in India but that too was available only on Amazon. So I don’t know how much of a difference it made in their market presence. I just checked and it seems that they have the chromaflow available on the UK store as well now. So maybe your input changed their mind after all! Also just wanted to add that most of the Derwent products aren’t available in India as soon as they are released. In fact they come in much much later. For example the graphitint set only became available a few months back and we still don’t have their pastel set and the newer paint pan sets or their mixed media sets.

[@TheArtGearGuide]

Hi Sagar my friend, thank you so very much for checking out the channel and I hope you continue to enjoy the content. You are absolutely correct about the Chromaflow, they are indeed available now in the UK. I’ve got two giveaways on the go at the minute if you are interested, one is for a 144 set of Koh-I-Noor Colored Pencils which are amazing pencils and I am not sure how available they are in your beautiful country. The winner for that giveaway will be announced on the 1st of October. The second giveaway is a 24 set of Paul Rubens Watercolor Pearlescent Set, absolutely gorgeous, winner for this one will announced on the 1st of December so that the winner gets them for Christmas. I have reviews of both on my channel. They are both free and open to everyone no matter where you live in the world. I will also have a third giveaway on the go for over Christmas so keep an eye out for that one as well.

[@sagarbedi359]

@@TheArtGearGuide Hey Harry, Thanks a lot for the reply and for the heads up on the giveaway. I have been wanting to try the koh I Noor polycolor pencils since forever but haven’t been able to yet. Would definitely check that one out. Really glad to know it’s open worldwide. I also just realised that I have been regularly using your blog for reviews which are great btw. Best wishes for your channel! You surely deserve more subscribers!

[@brushjunkie]

Faber Castell released a tri-colour (think Koh-i-Noor tri-tones) pencil set in Brazil that I've not seen available anywhere else. They were called Misturinha. I discovered them back in 2016. I'm a little surprised at the commotion these Chroma pencils have generated just because they're only being released in the US and India? It's a common practice for companies to release products only in certain countries and not others.

[@louisedavies1867]

Thank you Harry for letting us know what you know. DERWENT are one of my favourite companies, so it does worry me that they are being a bit shady with all this. It will be interesting to see how this pans out! Thanks again. Love to you and your family. 💕

[@charlotteboy6783]

I'm in the US. I would say that in the more student grade/ new artist market here, most people don't know Derwent. Inktense is probably the most well known for that market, but they might be trying to compete that way, but idk why they wouldn't just push coloursoft for that.

[@acoumeu64]

I tried the derwent chromaflow and didn't like them, sent them back to Amazon . The Castle art are just as good if not even better.

[@TheArtGearGuide]

Thank you so much for sharing your experience Sylvie, really interesting. For some reason and I don't know why exactly, but when I first seen the pencils I thought the cores would be very much like the Coloursoft or Prismacolor, they just looked really soft. Obviously I will do a full review of the pencils when Derwent announce a date for the UK, and I promise that this experience will in no way shape or form affect the review, I will do as I have always done which is simply showcase the facts of the product, display the pigments on various papers and let the pencil do the talking.

[@martynazielinska9106]

Thank you so much Harry! I’m sure everybody will appreciate the truth :) You are doing such a good job for all of us, thank you ❤️

[@OksanaBurr]

I always value and appreciate your honest feedback. I was able to get Chromaflow on US Amazon and I got one defected pencil core, would crumble every time I sharpened. Was not impressed at the quality unfortunately, even for student grade pencils they could be better made. I do love other products by Derwent and use lightfast pencils a lot but not all their lines are created equal. Thank you so much for going into such a length and finding out all the information. Hugs.

[@be_a_bright_sparkle3687]

Very interesting...I too saw these and went looking for them...as far as I could find out they are like their basic sets and are to introduce the rest of the world to their products hence there is no point in releasing them everywhere...I could be wrong but that’s what my research showed...🥰

[@TheArtGearGuide]

Until this evening I had no idea about Derwent presence in India but since the video and my request I have so kindly been emailed by artists in India. If what you found was the case and it is indeed what they are telling me or sorry correction, it is what the agent told me and when I asked the agent if I could forward the email to those who have emailed me, the agent came back and asked me to wait until they spoke with the team as the agent didn’t want to put forward false information. But until I asked it I could show others the email this was exactly what I was being told, so what difference should it make if the email is for me or 6000 plus other Derwent customers. But any way, back to India, according to the emails, Derwent is among the most popular brands in India with the only issue being open stock, other than that all the sets are sold in stores and amazon India. One amazing person actually sent me the stats for Derwent sales I. India via Amazon and Store and it amount to 48% of I think of coloured pencil sales which is huge compared to all the sets sold. As for America, Derwent is just as popular in the US as they are in Canada, Australia and Europe. In fact as I mentioned in the video, most but not all of the artists who provided artwork for the new Derwent tins was US based artists. Two of them Jesse Lane and Lisa and I know that Lisa has a huge following who all of us were over the moon when she was selected to complete the art work and Jesse Lane is one of the most popular Colored pencil artists in the US and likewise when his artwork was used for the lightfast set it was published in almost all Art Magazines. But even given Derwent the benefit of the doubt I still can’t understand how expanding the brand in the US and India meant they couldn’t sell the product in any other countries, I don’t get how this would have hindered their ambition because each country has their own marketing team.

[@be_a_bright_sparkle3687]

@@TheArtGearGuide ...It’s daft...at first I thought it was odd and you are so knowledgeable and work so hard to check everything. ..I, to be honest was a bit put out about how they’ve done this and someone reviewed them and said they are below their normal standard in every way and they were definitely budget quality..At that point I thought nah...won’t bother..🤣🥰

[@be_a_bright_sparkle3687]

@@TheArtGearGuide ...Watch Lachri Fine Art...that’s where part of my research came from..🥰

[@thejourneyofart9934]

I completely agree with your point about derwent being probably a very famous brand in US but as far as I've come across India and Indian artists (I'm not Indian tho) I've mostly seen them use their local brands, Faber castell or Prismacolor products So perhaps derwent's stance on the need of expanding their brand in India is genuine. (And please people who read the comments, don't come to me this is just a personal opinion)

[@annprince5298]

Amazon has Chromaflow set of 12 for 12.99 preorder just giving heads up

[@TheArtGearGuide]

Hi Ann, thanks for the heads up, I have a 24 set that Derwent Sent to me but I am waiting a wee bit to add my review of them until Derwent know what they are doing with them and if and when they have a date for them to be sold in the UK. But thank you so much Ann for the heads up, I really appreciate it

[@annettefertitta6868]

I totally understand this post. It’s not your fault that the company is being evasive or difficult- hopefully this was resolved

[@margoka4811]

Hi, I don't know what is the reason but I think it could be something to do with the pandemic and difficulties some companies facing with the distribution. For instance if they produce those pencils in India it might be difficult nowadays to send it to UK. I have now idea but I'm just guessing

[@TheArtGearGuide]

Hi Margo, every pencil Derwent makes is made down the road from where I live. That was how Derwent got the Made In Britain stamp on their products. The Derwent Pencil Museum is in a small town called Keswick which is where the factory making the pencils also used to be, in fact if you ever visit the museum you can still see the old factory. They opened a new factory not that far from the old site. The graphite that they used is mined from the hills in and around Cumbria, every single thing they produce is made in England, I think perhaps the only thing they use that isn’t British is the wood for the pencil barrels, that might be exported from another country. So if the Pandemic did have anything to do with the decision, selling the pencils in the UK would have been the only place they could sell. But my issue has absolutely nothing at all to do with Derwent selling a line of pencils to the US and India and nowhere else, my issue is that they did it and couldn’t be bothered to let their other customers around the world know what was going on. The second India and US reviews uploaded their reviews, Derwent customers all over the world seen those reviews and wanted to know why they couldn’t buy the pencils. Many people went to the website to find info but there was nothing and still is nothing. Some people emailed Derwent and all they got was a generic email telling them that the pencils were being launched in the US and India, information their customers already knew. What they didn’t know was why this was happening and if and when the pencils would eventually be available in their country. As the agent said to me in the last reply I was sent, any time I sent an email to the Agent, the agent forwarded the email on to others higher up at Derwent. I first contacted Derwent about this beginning of Jan. so if the agent is telling the truth and there is no reason to doubt, then Derwent whilst knowing there is confusion and concern among their customers via the emails I was sending, have still taken it upon themselves to remain silent and not let their customers know, two months later.

[@djmidori]

Is it only for this series or all of Derwent pencils?

[@TheArtGearGuide]

This only refers to the Derwent Chromaflow, all the other pencils are already on sale in all the countries Derwent sell in but the official line from Derwent is that they need to expand their brand in the US and India and in doing so they have developed this ludicrous idea of isolating the other countries for a period of time, how on earth this expands a brand name I will never understand, hence the reason I don't run my own business. I don't see how continuing to sell the product in Canada, Australia, Europe and the UK would hinder building the brand name in the US and India.

[@Rahul_kumar__]

If a product can pierce into the Indian market, it will be successful all over the world...

[@TheArtGearGuide]

Hi Rahul my friend, I had no idea that the Indian market was as huge as it is or as influential. Being ex British Army I always new India was a very powerful country militarily speaking. I would love to have seen India one day but because of my disability it won’t happen now. Any way than you so much for your comment and your support

[@Rahul_kumar__]

@@TheArtGearGuide The Indian market is huge and very price sensitive... The middle class population decides the fate of a product, whether its a pencil or a car.. Faber castell is a GIANT here...followed by local brands... Both Derwent and Prismacolor are trying to enter the race by reducing their prices... I think Derwent was experimenting with price in India and quality in US at the same time... Chromoflow was a success in India...placed #28th in colour pencil category in AmazonIndia

[@adeletoughral4440]

Thank you so much for this video and all the valuable information you have gotten for us. I have been pretty deflated with derwent after I got my inktense, they work beautifully but within a week of using them all the gold lettering came off and also the blue dye of the pencil came off onto my hand. For the price of them I was rather gutted.

[@deborahthompson3847]

It is difficult to determine where chroma flow product fits....not clear on that . It is cheaper but smaller and limited colours. It actually sounds like a marketing mistake.

[@TheArtGearGuide]

Hi Deborah, I seen the title of Lindsays review video and her title was along the lines of what you have just wrote, but I haven't seen the video for the reasons I mentioned in the video. I have no idea what is happening with the Derwent Marketing team. The launch of the Derwent Lightfast was a disaster in my opinion, they were launched over the course of 18 months but when they were first announced we were told that there would be a 100 set. So when we got the 12, 24 and 36 set, we knew there was more to come which I think was really frustrating. Then 6 to 8 months later the 72 set and the same time period later the remaining 100. Derwent even started shipping 72 sets with 36 pencils and an empty try of 36 in the set for those who purchased the first wave of 36 colors. Based on that I would have expected the next launch from Derwent to be as polished as all the others were. But as I mentioned earlier, I find it hard to believe, that when Derwent sat around the table talking about the Chromaflow and launching in the US and India only, that nobody stood up and said something like, as soon as people in the US review the Chromaflow the world will know about them and so we should put a statement on the website keeping our loyal customers around the wold in the loop. But actually, if this did happen then the alternative is just as bad because if someone from marketing mentioned this then someone had to have said no to the idea which inadvertently tells me that no longer are the customers the corner stone of Derwent the way they used to be

[@camcab147]

Before I listen to your video, Harry, I just want to submit my theory. My guess is that Derwent is upset because we Brits are highly influenced by what we see other KZbinrs use (I see this in FB groups a lot). This is largely products that are available to US citizens and they can purchase cheaply (as I believe the US is where companies like to launch their products to test before unleashing them on the rest of the world). As we tend to desire what our US friends have and find ways of obtaining them, even at huge shipping costs and import duties, Derwent feel we may be ignoring what's right in front of our eyes. So, to make us desire their products, they're giving them to the US with a view to increasing our desire for them, in the meantime, giving us the middle finger. Now I'm going to watch your video and see how paranoid my theory sounds.

[@TheArtGearGuide]

That never occurred to me, what an excellent thought, this could very well be their tactic. I really hope though that it isn't because if it is, they have taken a huge gamble with their incredibly loyal customers in so much that they might just very well metaphorically give them the middle finger. I really hope nothing like that happens, I love so many of the Derwent products and would hate to see anything disrupt their manufacturing capabilities and thus causing difficulties for us artists to obtain Derwent pencils. Excellent thought

[@TheMountainWulf]

I don't think they are quite "excluding" places. The word excluding has a negative connotation I just don't believe is there. If their market research says that no one outside of the USA or India wants the product, or not enough to make it profitable, then they aren't going to ship there. It's not really about exclusion. England has the higher quality Derwent pencils, and doesn't need or want the new series. As for Derwent being popular in the USA, no, it's really not. Yes, it is here. It's in some stores. But every store has Primacolor, only the biggest have Derwent. There literally isn't an art store near me that sells them, I'd have to travel more than three hours. Some know of Derwent and their quality, but many don't, and don't want to take such a financial risk on such an expensive brand. Most everyone buys Prismacolor, and the rest buy Faber and that's pretty much it for the common consumer. Sure, there are people that are really into pencils that would know, but Derwent wants more than just the die hard pencil fans. They want the average 'I'm just grabbing whatever brand of pencils has brand recognition, because I don't know brands or care to learn' kind of customers. The Chromaflow is the answer to that, cheaper, and formulated more like what people have been used to, so they'll learn the brand, and move to the nicer stuff later. As for them not wanting you to say something, I'm pretty sure from the sounds of it, that they were about to put out new information. Probably in a few days, they'll have some new info for you, and the info you have now would be too early and no longer entirely correct. There are few brands that have really good intentions, and Derwent has proven itself to be one of those, I say just give them time. Ultimately, I think it's a big fuss about not getting offered something England doesn't even want anyways, which is why they didn't offer it. Perhaps they were wrong and more people than they thought do want it, in which case, as any business will do, they'll start selling in more places.

[@randomstuffaustralia4074]

I ordered some from Amazon a month ago and still haven't received them

[@cherzaimaart8619]

U.S. artist here and I'm very familiar with Derwent so I don't understand their reasoning. Moreover, I live on a small island in Hawaii that does not have a major art retailer yet I've been buying Derwent products for years so it's not an unfamiliar product here. I'm really curious about this marketing decision.

[@susantoper6514]

Harry I don't know why anyone would have a problem with this video. You've said it as it is and are expressing the frustration that we are feeling. I don't understand why the company can't be more transparent but one things for sure if Derwent carry on in this manner they are going to lose a lot of sales over here.

[@brigitteitg]

It is indeed very odd that there is a British-made product, that people are actually keen to buy, which is not available here in the UK and no information on their website. I’ve said somewhere else before that the whole case reminds me a bit of the Faber Castell Black Edition, although those were, as far as I know, produced and released in Brasil. I would actually love to see a comparison of the two...

[@kassaArt]

Thank you so much for sharing Harry, I recieved mine yesterday and I absolutely them. They are like a happy mix between prismacolor and coloursoft - an improvement on both! If pencils could have babies 😂 My only regret is that they were delivered via Royal Mail and so some of the tips were broken.

[@capyboppy]

I wonder if Barbara who works for Derwent and is on the Pencil Topics Talk group on Facebook would say anything if challenged about this? I really don’t know what they are playing at. I agree with you about the Studio pencils too; as are their water soluble pencils. I found them very streaky and I have to give them credit they gave me a refund and let me send them back. I do love some of their other range especially their Lightfast. I doubt you will lose subscribers Harry, anyone worth their salt knows you are a fair but honest person. Carry on being you.

[@herbcroneart]

Didn’t W & N do the same with their coloured pencils and watercolour pencils by selling them in the USA first? Nothing on their website and then suddenly some time later The Range started keeping them at quite the expensive price. I finally got some when The Range reduced the price by £10. Now I think you can get them at Cass Art and others. Maybe Derwent thought they would try it themselves that way. Not sure it worked for W & N though...

[@birdgirl2623]

Derwent's U.S. website has the Chromaflow on it, but only the 12 pack.

[@sheshechic]

I think you're right. The only really acceptable reason would be something similar to what happened with Holbein not being sold in the US for a time, where approval was required due to recent bans of certain elements. In Derwent's case, this makes no sense unless there are some sort of regulations that are prohibitive financially? Is that possible? I know a lot has changed due to Brexit, but I am not really knowledgeable.

[@sahiru]

The fact it's releasing it in India is a hard fact to accept lol Well I was really shocked that Derwent is providing it in India well still good. Thanks for the video.

[@catlady256]

I have many of their pencils which are good thank you for your honest opinion always, I will think seriously before buying these pencils if and when they become available, Derwent have not done themselves any favours by their attitude and distribution so far. Thanks again.

[@grammiekintz8005]

I am in US, so I do not know. I love every Derwent product I have so far. Do you think this new release may have some thing to do with Brexit standards or rules? As I say I do not know how that would be.

[@dannyburns4392]

Could brexit have anything to do with it? I know a number of companies have left the uk due to all the additional paperwork and new tariffs. A lot of companies have either moved their head office abroad or stopped trading abroad.

[@fionascott5492]

I will be emailing derwent today! It's beyond belief that derwent choose to sell in USA and India first with these pencils, I am going to remind them where there loyalties should lie! I will not be purchasing from derwent anymore, my integrity is too important, more important than them! Harry you really are such a great guy! You have much integrity, I love you are always so honest! I love the painting on the wall behind you!

[@ianjackson5834]

derwent all ready have way too many colour pencils, if we can not do art with the pencils we all ready have then we should not be doing art LOL

[@corvuscorone7735]

I agree, they have brought out way too many CP in the recent years, anyway, instead of working on their lightfastness of existing ones. I mean, most of the lightfast ratings of Inktense are a disgrace, and trying to market those at artists who want to be able to sell their work is ridiculous. I do like the Derwent Lightfast (took them long enough to manage good lightfast ratings...), but I will stick to Faber Castell and Caran D'Ache.

[@ianjackson5834]

@@corvuscorone7735 spot on... as a person that does not do much colour pencil art its not that bigger deal with me but for any one wanting to sell there work the issues are clear..... there are sill a lot of work to be done on colour pencils before we can use them as pro spec tools

[@taylorsart9922]

I hope Derwent see this video because they are going to loose customers especially if the price hikes up. I have loved Derwent for along time but when I bought the Procolour pencils I was so cross, three split pencils, four bad printing and the light fast wasn't as good as stated before they released them. I said that I would change brands but still bought the lightfast pencils... Keep up the great work, people like myself want this information.

[@juliawhite7938]

I can tell how much you struggled with this. Derwent really messed up this release in my opinion. I just purchased the lightfast pencils and suddenly these came out. I tried to figure out where in their line these fit. No open stock no lightfast ratings and really nothing on their website to guide anyone on why you would want these. I ask Linsey the frugal crafter and she did her normal great review. I look to you ,Linsey and lichrea ( sorry spelling that wrong for sure) for great honest reviews. Thanks for all your help.

[@spiritsjoy]

Even the name is odd, one would think these were a type of metallic watercolor pencil.

[@erinsummer2781]

I think Derwent is doing a poor job of introducing this product. Hearing what you just said I will not buy them even If they become available in Germany. You are doing a great job, thank you.

[@colleenworth5074]

Well I will say I live in the US and I have multiple sets of derwent pencils and the small set of inktense that I have I walked in to Michael’s and purchased. We definitely know and love derwent pencils in the US so that doesn’t make sense to me. I appreciate your video on the subject.

[@dneel468]

Hi Harry, good to see you. I’m thinking derwent are using the us and India as a testing ground. By the looks of the pencils they don’t compare to the usual quality of the brand. They probably are testing the waters to complete with prismas as those are big sellers in both countries. Just a thought. Take care and best regards.

[@ellietodd393]

Its also stupid as Amazon Australia has them. I just ordered them. Will always support you. You tell it like it is. Love from Queensland.

[@Craftaartissaurus]

Interesting watch Harry, no Chromo colours here in NZ, had seen a few reviews as they were cheaper than other Derwent products I was interested, Derwent is very expensive her in NZ tin of twelve ink tense pencils set me $50, for me this is a lot I saved up for them as well I have given myself an art budget, so was supper excited oh well can’t buy what I can’t see. Lol still they should sell these in Britain especially as they carry a British Flag 🇬🇧 on there products.

[@TheArtGearGuide]

Paula I am so so sorry, I completely forgot all about NZ and I know that you guys sell quite a lot of Derwent products. I am so sorry, I am exhausted and in pain and forgetting loads of things but this has to be my worst memory loss, an entire country of amazing people. 🤪🤪

[@Craftaartissaurus]

@@TheArtGearGuide lol I didn’t notice you had left out NZ. Kia Kaha Harry I can hear your pain in the video. Can’t wait to see your next one on new pencils love watching I always learn so much.

[@dane247c]

Yes! I think its normal faber castell do this a lot, they make low end pencils for some countries and keep the high end at home so I think it is ok. but I'm not sure if I miss something.

[@TheArtGearGuide]

You are absolutely right mate, Faber Castell done the Faber Castell Super Soft for Brazil and then they moved it into other countries but Brazil still have a 50 set where as other countries have the smaller sets.

[@thejourneyofart9934]

Prices have been on rise as far as I've seen. Derwent products have been alternatively available in Pakistan (idk why but derwent doesn't directly distribute to all cities) but the set of pencils which was available for Rs 1000 on an art store was about for Rs 2500 6 months later. (Personal experiences, please y'all don't come to me)

[@bostonblackie9503]

These are now available in Canada. Date available March 1, 2021. Only 5 reviews on Amazon Canada, 4 favourable. Two sets 12 and 24, $44.09 for the 24 set. Although it say manufacturer 'Hilroy.' Hilroy is a company in Canada I associate with paper, paper bought for school and a few other school products, they say the brand is Derwent, I am confused. For people in countries that don't have them, check first they just might be opening up the market, also check the manufacturer, email to Derwent and ask why they are not in your country you would like to have them. PS: Also available in Australia but manufacturered by ACCO Brands. Not on Amazon UK. In all these countries although we use the Queen's English they spell colour as color. Guess they are now creating the product for the UK spelling, so you should have them soon.

[@MadebyDawn23]

Harry I can tell you with certainty there's no Derwent distributor in the country of Belize. So if derwent to invest in the country of Belize I would be happy

[@brigette3004]

I’m in the US. I have owned Derwent coloursoft for a decade. They are not my favorite pencils, but that’s on my style of heavy hand. I have the lightfast now they are very nice. I don’t get why they changed their business model.

[@carolynejayne8904]

i’m in the UK and tried to buy the derwent lightfast , i buy the largest sets and have ended up buying caran d’ache and prisma colour imported, it’s sad a UK company can’t get their act together... people won’t be patient they are customers and will just go to another brand equal or better like i have .

[@taurus8263]

I recently purchased them after reading positive reviews. Generally I like them. Colours are beautiful and pencils themselves are very soft, wchich I like. However the quality of wood is soooo dissapointing, horrible tbh. Couple of them already broke and I am sharpening them really gently. I will use them and probably enjoy for as long as they last, but because the quality of barrels is so bad, I will not be re-purchasing them. If I knew the quality of barrel is so bad, I wouldn't buy them in the first place.

[@TheArtGearGuide]

This is what I found in my testing of them, before they came out with the larger set they sent me a 24 set and the quality of the barrels was shocking. I have no idea what is going on at Derwent, I don’t know if they are cost cutting and using cheaper materials or if a certain wood is needed for a softer core, I really don’t know but I am baffled. A year before COVID Derwent had an influx of new people and I don’t know if they were brought in to ramp up profits or improve the brand I’m not sure, but whatever the reason, from about that time, things changed. Derwent started selling pencil cases that hold 15 pencils for a couple hundred pounds, a brass 15cm collapsible ruler for an extortionate amount of money and stuff like that. I think and this is only my opinion, but I think someone thought Derwent should be run like Caran D’Ache but the loyal, long term customers of Derwent seen through the change.

[@jrm2716]

Thanks for your transparency about your experience with Derwent. I don't understand why a company would not expand their brand in their own country, as well as "new" markets. And then not be able to answer why they are doing this. I am one that prefers to buy just 🇺🇸 products. My curiosity piqued about their drawing pencils and may have purchased. But with this recent product and the way it lauched ( and the vagueness surrounding it), I truly lost interest. Tfs

[@clivehowlett8415]

I tried to buy the Faber Castell Super Soft Black graphite pencils - and was told that they are only for sale in Brazil - go figure

[@lauralariviere8593]

I’m in w and they are available here I am going to order a set

[@lauralariviere8593]

I have orde from Amazon

[@lauralariviere8593]

Sorry bad typos I’m in Canada and can get them here

[@MsKarpalo]

Maybe Derwent is thinking moving the manufacturing to US or India. My other guess is that someone heavily influenced by corporate america has gained power at Derwent.

[@Cynthia-vm3ee]

Thank you so much for this video. I don't understand Derwent but thanks to Amazon, we can order Chromaflow everywhere in the world. This make no sense... You seem very tired (like me). Are you OK ?

[@TheArtGearGuide]

Hi Cynthia thank you so much for your comment and I really appreciate your concern. I know it is going to sound really stupid, but I didn't get much sleep debating with myself as to whether or not is was a good idea to A) let the agent know about the number of emails I received and then B) if I should upload the video. Throughout the night I made and edited three different videos, making sure that I wasn't sounding too complaining or too negative. Also I have been in a lot of pain with my back and it just frustrates the life out of me sometimes given the restrictions it imposes on me. I know it sounds daft, but because I care deeply about you guys who watch my videos, comment, help create a community, welcome and befriend me, it worries me that I offend or upset any of you. If I didn't care about any of you it wouldn't bother me at all what I upload and I would just upload what I want and tough on the viewers if they didn't like it, but that is so far from how I feel it is crazy.

[@Cynthia-vm3ee]

@@TheArtGearGuide Harry, you did the right choice. Thanks for telling us the truth. We (customers) deserve transparency.

[@leanna7449]

They are well known in South Africa, I will have to import them though.