Introduction to CRM - Customer Relationship Management Systems | Class

[@abbydaugherty4867]

This was fantastic! I’m entering a new position that relies on CRM and I have limited technology confidence. I am a female in my 50’s and I feel like a good friend just explained everything I need to know very clearly! Thank you!!!!

[@maysoonelnigoumi5644]

same here

[@stephaniemclemore9107]

Mee too! 🙏Thank you!

[@mahid1291]

Hai mam will give guidance abt this course ..i want to know...

[@janefernandes..]

This was way better than all the CRM videos I saw. I wish I got this as a recommendation first

[@Clench-h7l]

Who's here in 2023 and might want us to learn about this together?

[@jameboston]

Thank you so much for this overall view - this video serves like my refresher as I'm going to approach CRM again in a deeper level, but it really helps to see its overall once again so I can explain to my agents better !

[@TheBoomerConsumer]

Glad it was helpful!

[@Joshuarayfarmer]

This was amazing!!! If...IF !!! You turn in the playback speed to 1.5times. Click the three dots under this video and select playback speed. Thanks me later and happy listening. No disrespect to the host, nothing but love. This video cleared so much up!

[@prithviraj4555]

f

[@prithviraj4555]

CT scan

[@ashishagarwal8259]

Professor- You cleared all my queries on CRM in one short class. Awesome sir!

[@byrnesrus]

Thank you for explaining the dynamics of a CRM system. I have used various ones for years, but found it hard to organize within the system not knowing how all the modules integrate with each other. You have made it very clear! Of all the ones I have used, for the past 2 years I have used Realty Juggler, which is a CRM and Transaction Management system with full Accounting features that is so easy to use and so very affordable! Looking forward to more of your insightful classes.

[@TheSalamatfamily]

As a BA Communication student, it really helped me to understand better about CRM, since it's a particular business matter that's discussed under KM tools in our subject, Knowledge Management. Seeing such educational videos like this really matters to us as students, especially during this pandemic situation, that it is just hard enough to understand what our professors are trying to teach us. Will share this to my classmates and definitely worth subscribing, too. Thank you, sir.

[@rairai574]

Great video. Thank you so much. I've watched many videos about CRM, but this one. I finally got it. I understand :). Thanks again. God Bless

[@damdam5500]

Perfect content, I have spent quite long time to found something like this.

[@norahblocksom4456]

Thank You! I am a domestic, old school type person, who is now working as a secretary at a local tech support company. I have techy friends, but that's not normally my cup of tea ... This video helped me understand a CRM, which I now be using!

[@TheBoomerConsumer]

Norah Blocksom Thanks for watching Norah, best of luck to you

[@cristinagarcia3893]

This presentation is excellent, and in spite of years of experience working with a CRM, I have never seen an elaboration of how useful a CRM system could be to client acquisition and retention. I worked as a practice administrator for world-renowned plastic surgeon. Over the years my boss found that the CRM programs available on the market were not fulfilling his needs with patient leads. He eventually developed his own CRM program that allowed us to categorize and rank patient leads based on several factors, such as, desired date for surgery and budget. His CRM program also incorporated pictures as well as follow-up tools.

[@samatPPP]

I have been dealing with applications at work for data management that are crm applications. That’s why I KZbind crm and found this beautiful video that made things so much clear in my mind regarding crm. I will host meetings more confidently now on crm applications. Huge thanks to you.

[@vaishnaviayyar8199]

What a superb explanation finally something useful

[@SteveW60ish]

Great class on CRM! Any small business that isn't using a CRM system is (1) starting off wrong, and (2) is wasting to much in admin rather than sales building. If you don't value your customers enough to plan, organize, direct, and control via one of the full range (price & capabilities) of CRM's out there then success will be far more lucky than likely.

[@TheBoomerConsumer]

+Steven Whitley Thank you Steven

[@ganesk6807]

Thank you for this. It was very educational.

[@denismakwara2375]

best lecture ever on CRM

[@jodyackland2150]

Awesome class!

[@hollystringer7639]

I am new to CRMs and you explained everything in terms I understood. I will be providing a service this helped me so much. Thank you so much!

[@joymcclendon5156]

Good Day Mr. Naylor, this CRM introduction is by far the best that I have seen. It is easy to understand, and your Examples are great! THANK YOU!

[@gyosriva7692]

Can’t say thank you enough. The best explaination of CRM

[@ramaraok3631]

it's doesn't seem your first class. you delivered amazing. expecting more stuff from you sir. 👍👌👏

[@TheBoomerConsumer]

So nice of you

[@anupbiswal4413]

This is a really fantastic explanation of the capabilities of a CRM. Thank you!

[@jaimeaguerra]

Bruce, excellent delivery. I have seen many CRM presentations in my career. You CRM will actually put any business that wants a CRM system in a position to select / install a system that works for their system. Thank you, I truly enjoyed this presentation.

[@TheBoomerConsumer]

Jaime Guerra Well thank you very much. Hopefully I don't put too many people to sleep! :D

[@ericjarry7663]

Thank you. My first lesson on CRM . Clear concise big picture overview. Got it!

[@darrionsingh8950]

As someone being tasked to aid in building a CRM from scratch this was invaluable. Now that I understand what a CRM aims to achieve I definitely am so much better equipped to start designing one than I was when I woke up this morning. Thanks.

[@24alisha24]

this man is a really good teacher. Better than any of my university teachers by far

[@TheBoomerConsumer]

Thank you very much!

[@AngelleJoyMalingin]

Good day Mr. Bruce! Thank you, watching your content in 2024!

[@Seraphiellll]

I'm working currently in sales and I say all you just said is accurate thank you so much prof

[@TheBoomerConsumer]

Thank you!

[@titus-wn9cw]

This truly amazing, l love the way you go indept In explaining the CRM systems, far better than other modern explanations I recieved on utube

[@H3nryA]

Thank you for taking the time to explain crm systems, this was very well produced, concise, and informational.

[@fabmack1961]

Best video i've seen so far on CRM.Not too much on the technical side but more on the systems uses.Thank You Sir.

[@eveconstantinopla9494]

Thank you, sir! Having my online course and this give me lots of information and ideas about CRM. God bless

[@SylviaAimeeH]

I got a job interview for a CRM Marketeer function next week and this really helped, thank you!

[@ilodubablessingchioma4105]

Did u later get the job?

[@olaoyemayowa2105]

WOW! This is informative!!! Thanks for sharing this. You are a very good teacher! We need more people like you in the class room.

[@luizfelipelamarca1848]

Congratulations, I am starting in the CRM Business and this video gave me a very good overview, thank you!

[@mohammedyounus497]

Thank you Mr. Bruce for giving such a wonderful lecture on E-CRM. Its very informative and helpful.

[@johnsonchellappah3843]

The best ever, a passionate teaching, and I've enjoyed every minute I have spent. Trust you'll find more time and produce more lectures.

[@AngelleJoyMalingin]

Good day Mr. Bruce! Thank you so much! Watching this in 2024!

[@TheBoomerConsumer]

You are very welcome

[@pritikabeerjeraz5412]

Thank you Sir. Helped me understand CRM. Great explanation. Sending you lots of good wishes from Mauritius Island, Indian Ocean.

[@andreasgraf1976]

Clear, condense and comprehensive! Great class. 35 minutes and all is so clear! wow! Congrats!

[@rabsonlungu]

Bruce, Just an exceptional work done. Indisputably your first class turned out First-Class work! You have fired me up for CRM. A trillion thanks and best!

[@juliocvelarde]

Fundamental to Understand how CRM processes and business logic works....great workshop!

[@tmhcah]

Thank you. I am shopping for a good CRM for my company and your video helped a lot.

[@sheroukharras9834]

This is an amazing class! Thank you so much for making this intro a lot easier than I expected. I was stuck and I had no idea where to start but you just put me on the right track. and this is pretty awesome for a first time video :)

[@michaelcosta7388]

Excellent job! Made the concept easier to understand.

[@daviarimatea2213]

I was looking for CRM but gained an excellent content about sales along with it.

[@hydrapoison333]

Thank you for this! Much clearer picture of what a CRM is and what exactly the purpose of one is

[@Prabhsehajbawa]

Thank you, Mr teacher maybe one of the best classes I have attended in a long time.

[@niiadjeisowah]

Very well done @Bruce. This is my first time looking into CRMs and your got me way excited. Thanks and good work.

[@landihomeimprovementllc6683]

Great video.

[@jordimeyadominguez4416]

Thanks a lot! Please keep it up. You're such a great teacher. Gonna use some of your valuable advice during my lectures on CRM topic. Thanks for your time and kindness for indeed sharing your knowledge with us. Best wishes from Thailand!

[@AkhileshChaturvedi]

Thanks Sir for this simple and clear description about CRM, It helps me a lot as a beginner.

[@Colhogan06]

I was quite surprised at how similar this system was as compared to a system I was using when I was a manager in a Contact Center. We used a system where all of the technicians each manager had reporting to them, rolled up in a system where their manager could provide feedback/coaching to them and just keep track of each interaction with them. All of their metrics were located in this system and pretty much anything you did with that particular technician was there as well. The technicians had access to their information on their end but was of course limited to just their information. What this did was keep everything in a central location. Should a technician be moved to a different manager, that technicians info and profile were transferred to the new manager and the new manager would then have access to see exactly what the previous manager had been working on and what the basic trends were for this technician, so the new manager could just pick up where the old one left off. Great systems!

[@valeska973]

This is a thoroughly explained video. Thank you .

[@TheBoomerConsumer]

Glad it was helpful!

[@rkpunjal]

Your first class was First-Class !!! Thanks a lot !!!

[@TheBoomerConsumer]

rkpunjal Thanks!

[@raziahroushan2662]

This video is awesome! So helpful in objectively looking at core business practices and customer relations.

[@anthonybynum9824]

Very good for my 1st CRM Video. Did a good job explaining the different aspect of a CRM system. Look forward to seeing your next video on the subject.

[@sharonhazel6580]

Thankyou...this was a great overview of CRM system....I now have a way better understanding. Enjoyed your tutorial.

[@kimsummerville326]

Thanks for the class. I'm studying this topic in my MIS class and this class here on KZbin was very informative. I look forward to more of your classes.

[@TheBoomerConsumer]

Kim Summerville Thanks Kim I appreciate that

[@binnsbrian]

Thanks Bruce: Best 36 minutes I've spent on KZbin in a long time. Excellent presentation. Could you elaborate on business to consumer in more depth. I sell a high ticket item in generally a one time purchase for their home. Having said that a lot of what you said does pertain to me also.

[@TheBoomerConsumer]

***** Thanks Brian. Let me know what I can help you with on the Business to Consumer questions.

[@ReneVasquez-hz3sp]

Great material, a great mix of great learning and a Lil humor to keep it 💯 👌. Experience will always dominate.

[@MarilynHarding]

Thanks - This was really great. I have a scheduled call with a provider today and feel much better equipped to know what to ask and what to look for. Brilliant! Looking forward to more classes as we grow our business.

[@chadstingley2692]

Thank you very much for explaining CRMs where I can understand everything great video I will share this with my friends thank you again.

[@leberletube]

Thank you Bruce. I needed this info as I "go forth" to find a CRM for our organization.

[@theMGreenshow]

You’re a great teacher! Thank you for sharing!

[@RekoMoreno]

This is so helpful, enjoying and learning from you. I needed something like this to better understand CRMs, been researching them for the past week, and have decided to go with Freshworks.

[@prashanthikaluvala8500]

Awesome Explanation with simple examples and made me to get good knowledge of CRM software system. Thanks for being such a Wonderful Teacher Sir !!!!!

[@Lsmiification]

Love, love, love. Thanks Bruce for breaking down the software in such an easy to understand way. :)

[@TheBoomerConsumer]

Thanks for the kind words

[@robertlamb759]

This is one of those skills that popped up in the mid-2000's. I was scratching my head when an employer asked me if I had experience with CRM. "What's that", I said. And out the door I went without a job. The recruiter did a horrible job and didn't ask if I had such knowledge; didn't even bring it up. The point is, colleges need to get on the ball and teach skills! The 2000's came in fast due to the job skills colleges have failed to offer.

[@mbs4167]

Thank you for the CRM tutorial it was amazing and clearly understood 🙏🏾😎

[@lilihelmy]

This is a great explanation in detail, in step by step. You make me understand about CRM. Thank you :)

[@matheusfarias9555]

Thanks Sir, great video, cheers from Denmark.

[@mayuresh1704]

Great video! Wonderful presentation! Concise, precise, well-paced, compact, simple, informative, insightful, interesting, engaging! Keep up the good work! God bless you!

[@funmilayooseni3255]

Wow, this is great. i enjoyed all you illustrations and i am confidece to talk and learn more about it.. you are spot on.

[@PipelinerCRM]

This video give great overview of CRM. It is easily understandable and informative. Thank you for sharing your knowledge with us.

[@shade_excel]

Great tutorial! This really helped me wrap my head around the usefulness of CRM's! Thank you!

[@imercutio]

This is awesome and helped me alot to get a first quick understanding of the subject. Thank you for that!

[@firdosekapadia3288]

I am into sales of insurance. Found the video very useful and informative. Thanks for sharing.

[@mdtaylor2274]

Thank you so much for this. I'm about to go for a management role in CX and I really appreciate your tutorial.

[@kuljeetkaur5891]

Very good article on Understanding basic concepts of CRM www.techcluesblog.com/2018/09/18/what-is-crm-understanding-crm-software-beginners-guide-to-crm/

[@shaibkup]

Thank you, Bruce. It was a very interesting video and a well made lecture. Love the whiteboard.

[@TheBoomerConsumer]

Shai Navé Hi Shai always good to hear from you. I am happy to hear you liked it

[@thabangmakalela8334]

Best teacher ever. Thank you Sir.

[@robertlamb759]

I wished I had known what CRM was in 2008. A job recruiter sent me on an interview for an inside sales job. I was out the door because I had no idea what CRM was. It was all new to me as I found out the hard way! Talk about poor recruitment as it's all about their commission.

[@adityachandraanugerah1391]

Sir your presentation is very good. i really like how you explain it so easily so we can understand. your performance on the presentation was very awesome. it's like steve job in good old day's

[@munawarshah8248]

Thank you absolutely outstanding , you make me understand the real concept of C R M and it various functionalities.

[@edwardcampbell2510]

This is so lovely, thank s a lot, you have really expanded my knowledge on the CRM system.

[@chipledhungaman]

Thanks for this video, it gives a very clear overview. I really didn't know the first thing about CRMs and now I have a much better idea.

[@sohaibsiddique7988]

Outstanding Introduction Sir I learned a lot of stuff,Thanks

[@alphamackie8456]

Great introductory class. Many thanks.

[@TheBoomerConsumer]

+Alpha Mackie Glad you like my class

[@tiesg9143]

studying for a test about CRM & content marketing, thanks for the great CRM vid!

[@tiesg9143]

and oh, I'm an "artist" (visual & UI/UX design), but I can't draw either, haha! FrugalTech

[@TheBoomerConsumer]

Ties Goossens Thanks for your comment and good luck with that test

[@tiesg9143]

FrugalTech thanks! The best way learning is learning by visual and audio content -> video! (Better than my professor)

[@maysoonelnigoumi5644]

excellent presentation, thanks!

[@RekoMoreno]

Can you do more videos on business and sales? You're teaching method works so well, I feel so confident understanding the CRM just from this video.

[@lianmingtham6896]

Thanks a lot for the sharing! Really appreciate the insights of how CRM impact the company in various aspect.

[@Darin-USMCB--]

Thanks- I’m personally trying to further educate myself on at least a basic overview of various Customer Relationship Software- like SalesForce, I recently got a pass from a potential employer & despite my good experience in related sales fields - one of things they noted at the interview & later made reference to when I was informed they would not be hiring with me, that my lack of experience with any CRM system would be a hinderance . Unfortunately the past 4-5 companies that I’ve worked for over the last 25+ years- none have used any Customer Relationships Software. Which was an internal criticism of the last 2 employers, cause the company seemed to have little interest in maintaining any updated information about decision makers or contact information about their customers, I had my own small company for about 10 years & I utilized other software to collect customer information, but it of course wasn’t as complete or thorough as the cRm described here. I hoping basic overview will help me field interview questions in the future.

[@mkenya2941]

I just started learning and grateful for the tutorial.

[@adlertempomusic8541]

This is amazing, your insights are truly valuable.

[@TheBoomerConsumer]

I appreciate that!

[@TheAlphaWavePodcast]

On my channel, I provide a more up to date definition of CRM and the current data related to how businesses are using it right now, but this is still a very thorough introduction to the some of the many platforms and the information in it still holds true.

[@HariPrasad-ho5cd]

Its pretty understandable and easy to learn the concept of CRM briefly. Thank you for making such a nice video, kudos and really appreciate your work 👍

[@josesugapapirivera1632]

Best CRM class sir!!

[@Antreasww]

Brilliant!!! Excellent presentation! You make really clear with a straight to the point mentions, what CRM is about. I am keen to get into this world and you made me even more excited. Keep up the good work Sir! :-)