Is Uber's Upfront Fares Algorithm Pricing Trips Correctly? | Driver Diary with Sergio

In the latest installment of RSG Senior Contributor Sergio Avedian's "Driver Diary" series, he delves into the consequences of declining acceptance rates among rideshare drivers.
Throughout this episode, Sergio examines whether the algorithm is accurately pricing trips, particularly in light of the past four years of inflation, which has caused driver costs to skyrocket.
Sergio raises thought-provoking questions: Is it time to reintroduce the rate card and abandon upfront fares? Would this change require drivers to forfeit the ability to see their destinations beforehand? Let us know your thoughts in the comments!
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About The RideShare Guy:
I'm Harry, the founder of The Rideshare Guy. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time.
These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies like Instacart, Doordash, and Postmates.
The RideShare Guy has appeared in The New York Times, The Wall Street Journal, CNN, CNBC, NPR, 60 Minutes on CBS TV, The Washington Post, Wired, Forbes, SFGate, and hundreds more.
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[@hashimsabul2880]

I never thought someone can lie and steal from his own workers and feel happy about it, such people do exist unfortunately

[@jackmehoff8393]

Uber rider fares have increased by over 83% by 2022, and the driver pay has decreased by over 1/3. Telll me how that is fair.

[@robertsage5292]

Trust and Uber don’t belong in the same sentence 💯

[@jackmehoff8393]

How do you say "F*ck you" in CEO speak? - "Trust me." That's what Dara did when he told us to "trust me", he was really saying "F*ck you" to us.

[@hicast13]

This also goes to David Rischer! He doesnt stay so behind!

[@andyh9228]

I'm new Uber driver, this is Great info that I was not aware, from now on I will not take these $3.00 never again, thank you for opening my eyes

[@johnwayne397]

You have no idea well how annoying it is to always see a new driver always come in and say I'm a new driver I didn't know about this I'm a new driver I didn't know about this this is Molly call it and aunt colony there's always someone new like you always starting and saying they didn't know anything because they got brainwashed into signing up with their car all you're doing is making it harder for the drivers that have been driving longer and you're making it hard for yourself You just need to stop while you're ahead I have I have the most experience of any driver in America I am the longest running driver in America Uber has ruined my life financially physically mentally emotionally tomorrow there's going to be another driver that signs up and says I didn't know this I'm a new driver I didn't know this I'm a new driver this is what Uber relies on the ever revolving population of stupid people signing up and then quitting just stop

[@matttrees6493]

No im tired of getting trips for less than a gallon of gas. I also keep seeing my fair drop. I was a diamond driver when I first came in a little over 2 or 3 months ago. I never even got an award. I was now suppose to carry diamond over another 3 months..my acceptance rate has gone completely down because the ride just doesn’t make sense.

[@dougf9900]

Upfront Fares IS pricing trips correctly from Uber's perspective. They don't care about whether it is a fair offer, they care if the price maximizes their profit. Just this morning I accepted a $1/mile trip where the destination was in a low traffic area. The very next trip was an extreme lowball ($12 for 18 total miles) back to civilization. That's what Uber does. The put drivers over a barrel, then hit them with lowball offers, knowing that the driver is likely to accept vs getting nothing.

[@normastits4179]

You should have Lyft as well so you have the option of a ride back without the barrel and a better stay in area filter

[@MGHero504]

I recently got an uber request paying $33 for 35+ miles taking 1hr and 25 minutes. Including 3 stops. The driver was charged $78. In what world is this fair? The algorithm is pricing correctly for uber and it is offering the least amount possible because there are drivers willing to take these rides. We need to keep declining until we get what is fair.

[@user-qz3ui2xf7o]

The problem someone going to take it and we still getting screwed

[@sk-un5jq]

Price is half the equation. Estimated trip times during rush hours downtown are constantly underestimated! Its overtime with no pay!

[@troyeastman9500]

Dara is a crook

[@t.r.8427]

Speaking for myself who currently has a 16 percent acceptance rate, I would say Uber's trips are priced correctly about 16 percent of the time.

[@macoy9999]

As of June 1, 2024, Dara Khosrowshahi, the CEO & Director of Uber Technologies Inc, received a total compensation of $2,745,305. This includes a base salary of $1,000,000 and other components1. Additionally, he was awarded options to purchase stock valued at approximately $136 million after successfully achieving a performance target aimed at securing a $120 billion valuation for the ride-hailing company2. Quite impressive, isn’t it? He's does not care what driver get paid currently until there is a drop in supply but there's unlimited supply of illegals on the platforms

[@normastits4179]

Very impressive. He achieved the goals set for him by the board of directors. Do you have goals? Have you hit them? If not turn off your app and fire yourself. Hate him if you want but he is doing the job he was hired to do.

[@troyeastman9500]

Worse everyday

[@scoopflag]

I love this series Sergio. So sad that you have to continue to call them out. They don't care about any local communities or the people in them. They have their hands in the pockets of law makers. We all know it

[@sergioSMTMC1]

Thanks

[@Kostly]

"pricing" is not, these days, adjusting on the rider's end. Uber is pricing riders out. All the while giving drivers less than 45% of the fare charged to the riders.

[@GrahamB]

How are they pricing riders out? The rates are at all time Lows on rare cards. They are 50% less then 3-4 years ago. Not sure where you think they were 9 -10 years ago etc.

[@KevinL237]

When drivers don’t take a trip the trip comes back lower. Tell me how that’s fair.

[@ZuberLA]

@@KevinL237 They used to come back higher. Somehow they’ve figured out they can get some people to accept rides if they keep lowering the amount. Kind of like making it seem like you’re going to miss out on money if you wait. All psychological. The fact that there is a surplus in desperate drivers all works in their favor and they exploit it. They don’t care about “fair” when it makes them money.

[@brianallen2074]

Keep declining!!!!!!!!

[@MJSmithGroup]

Sergio, appreciate the series, but your overlooking the elephant in the room. DK knows all this. The explanation is simple. He's a liar and he doesn't care about riders or drivers. Only his own paycheck & bonuses. It's not complicated.

[@baldisaerodynamic9692]

and answering to shareholders/investors.

[@ZuberLA]

Facts, he definitely doesn’t care. He knows exactly what is happening because he’s orchestrating it.

[@BenSmith57]

But that's how it is with the majority of businesses in capitalism. CEO's can say they have the best intentions, but it will often take government regulations to correct bad behavior within these corporations.

[@ZuberLA]

@@BenSmith57 But you’re assuming Dara and other CEOs have good intentions. He does not. And no, it doesn’t necessarily take government intervention to do the right thing. If the government has to intervene then your company has been operating unethically to the point that a major of people recognize it and want to do something about it.

[@ZuberLA]

@bensmith57 Just because a business practice is common doesn’t make it a good business practice.

[@GregPopabich]

This algorithm pricing is outta control! I'm in Charleston SC. The airport to downtown is 11-12 miles. The price could be $9, $12, $14 or sometimes $20+ with no surge! But the distance is basically the same!

[@ZuberLA]

It’s not out of control, it’s exactly how they want it to work. Charge as much as possible and find drivers that will accept the lowest rate. The algorithm tries to figure out what the lowest price point a driver will accept. Desperate drivers accepting super low rates means the algorithm will keep spitting out low rates.

[@trevorcevene6112]

Uber is modern day slavery

[@NY2Vegas]

Slaves didn’t get paid at all. So the analogy is offensive.

[@rajnaik5787]

As a rider, I was charged £56 for a trip. I asked the driver how much he got paid, he said £58 - so Uber lost money on that ride. As a driver, I asked a customer how much he paid - it was £68 and I was paid £65. When you take VAT(Value added Tax) that uber have to pay, they are losing money. I don't know what is going on with Uber in the UK.

[@mk696]

Uk have laws protecting Driver, In the US not so much.

[@Espirituano_Olivos]

Our fault for keeping accepting crappy pay. We are not organized, keep driving so why would Uber change anything?

[@BrianBeau]

Chicago airport reservation trips have dropped by nearly $10-12/ride for overnights.

[@cc-tb3st]

Not only did that happen but I also do not get offered same type of rides 2 hours before the reservation. So if I accept x reservation no x rides starting 2 hours in advance. If I accept green reservation which pays even less than xi well continue to get x offers. But now it doesn't matter with advantage and standard rides. My uber career is over.

[@brianallen2074]

That is happening everywhere it’s a nother bait and switch!!!!!!!!!!!

[@shockawha9]

Time for riders to start taking cabs again and for us to get our cab permits and revive the taxicab industry! What was I thinking by giving up $2.50/mile 24/7

[@ThiagoVelloso]

They price as low as someone’s is willing to accept.

[@johnmicheal246]

I don't even see the fare price and destination of where the person is going to till I drop the the person in my state. Which is annoying

[@kwilla2001]

I took some students form their dorm to Target (10 mins ride) and on the way there I get a ping to pick up someone from that target for a trip that went back to campus (a dorm 1 block away from the first one) the difference was almost $2 more. I did not complain, but I have no idea how this was calculated. And this was not in rush hour or anything.

[@SonjaHewitt]

I've been driving for 7 years with Uber. My pay has decreased exponentially since upfront pricing! And my acceptance rate has gone from 90% to 48%. Dara is a liar! The prices I'm offered continue to fall. And the longer the ride, the bigger the rip-off. I'm currently being offered way less than $1/mile on long rides. Uber is pricing them to not be worth it every time. I feel bad for the riders needing the long rides! There's no longer ANY incentive to take a long ride.

[@erik7747]

I want to thank Dara for Dynamic Upfront Pricing/Screwing! The slap in the face I felt when that happened motivated me to start my own car service and start stealing UBER clients to my car service. Today I made $710 on 4 rides private and 2 UBER rides I made $70! Today was a $780 day! Thanks Dara! I have poached enough UBER reservation client rides to my private side that they now pay my rent every month>

[@lofisikarunga3454]

Wow wonderful job for real ❤️🙌, can you please show me how to do that?

[@erik7747]

@lofisikarunga3454 I live 60 miles from LAX and SD airport 55 miles to LA cruise ports 40 miles to LB airport and 22 miles from JWA airport. I drive a nice luxury hybrid sedan and stole UBER pax to my private side for airport rides directly from my neighborhood. You also need to market yourself on social media. Nice car is the #1 most important.part.

[@jackmehoff8393]

Why isn't the algorithm pricing rides based on the acceptance rate? If the acceptance rates are too low, the prices need to be increased.

[@adolphusjefferies1856]

❤❤❤Evil Dara has taken over in San Diego, California, with early morning ride requests ! I work the 78 around Escondido, San 3:57 3:57 Marcos, and Oceanside, California! Lyft airport rides are OVER! Lyft pay is better for drivers who focus on short "car dealership ride "requests that pay over $1.00 per mile! Keep BLESSING our family with your AWESOME 🙏 ❤️ channel!

[@jeffersongrimaldo3756]

That’s the way Sergio … give actually facts of the situation like you’re mentioning in the videos it’s unbelievable how Uber it’s making very tough for the drivers

[@johnwayne397]

Even before upfront fares it took me years to realize they are pricing rides to cheap to brainwash the pax into taking a ride, it's just like buying an item at dollar tree they are selling rides to cheap to suck the pax into the car and the upfront money The driver is getting is an illusion and it disappears in costs, while Uber makes a digital profit in bulk quantity even at $2 a ride thousands of times a day

[@chambesm_1750]

I would love to see him actually come on and have that conversation. It's pretty clear the purpose of the algo and upfront pricing is to pay drivers less. They slowly decoupled the fares from what the pax pays to lessen the uproar. Let's hope they can't pull a Grubhub since they are much bigger.

[@codmobilevets7208]

No it not! And the advantage mode is 💩 I'm actually getting less trips 😢

[@emarg0024]

The algo has learned! To charge more and keep more.

[@scoopflag]

A rider told me that their sister was in a Waymo during the recent computer glitch and the car stopped in the middle of the road. Yikes!

[@ickmyer201]

My question is why on earth should Uber/Lyft make more money on longer trips? Obviously the insurance cost is higher but also the fee they take after external fees goes up. This should not be, the fee they keep should be capped and should not increase with longer trips.

[@valerievanboskerck104]

I saw that in certain States if you're an illegal immigrant you can just walk into the DMV get a license and pretty much Uber will let you work for them they don't give a shit about us we need that new company wridz in every state

[@drc2748]

Passengers need to learn more about Wridz. Uber/Lyft have become household names. Even Uber moreso. I’ve driven Lyft pax that call it an Uber. It’s the default app thought of when people think Rideshare. It’s a monopoly and people need to be aware of other options. Until that becomes more mainstream, passengers will use Uber as default even though they’re being overcharged and drivers underpaid

[@mk696]

Stop blaming immigrant ...focus on the source of your problem which is uber taking more of riders pay. Very lazy of you to blame immigrant ,

[@valerievanboskerck104]

I'm not being lazy at all this is one of the topics they discussed recently and I actually spoke with someone at Uber from the main office and they told me it's true it's oversaturating the market I'm pointing out the things that aren't as obvious as the CEO is just a complete Thief

[@valerievanboskerck104]

And if you read the other comments I'm not the only one complaining about it they're going to use the illegal immigrants play them pennies and destroy the whole Market they're doing the same thing in the trucking industry

[@bostonmatt]

Massachusetts is one of them.

[@JamieShultz]

The number of trips I get offered that are $3.83 for 10 minutes is crazy.

[@romankuilan9471]

In NJ, it is all driving blind , the only thing you could do is keep declining long pickup requests. I only drive part-time, and I will not chase requests over 5 miles, especially not knowing where they are going or how much I will get paid

[@ericr91]

Same here in VA. A couple weeks ago, it was really slow and a request came up 13 minutes away. I accepted because I'd been sitting still for awhile. It ended up being a 1.5 mile trip and I was paid 4 bucks. Total time from trip acceptance to dropoff was about 23 minutes and I drove close to 10 total miles. I lost money on that trip so I basically subsidized Uber. It sucks.

[@NY2Vegas]

But he stated in the 2019 prospectus when going public that driver pay would be reduced. That this would create a risk for disappointing and pissing off the drivers.

[@WildEagleMan]

So in that time, the algorithm came up with a 4 tier system of acceptance to penalize the driver while lowering drivers pay and raising fees.

[@billmikolajczak2724]

Not even close. On my way home today, on destination, I had one "offer" in an area that is underserved. Pickup was 25 minutes away, roughly 23-24 miles. Trip was 9-10 minutes back to the interstate. Pay offered was $9.27. There is NO way I will go that far out of my way for that. We also had a reservation yesterday for this morning. Pickup was 4:24 AM for a 35 minute trip to the closest of the three airports. So, basically arrive at 5 AM. The first arrival at this airport was at 8:30 AM, and about 20 minutes for bags to arrive, so basically from 5 to 9 AM waiting for $30.86. And no, local trips in that city are not an option for me, they have a ride on demand on their transit system app, which generates a LOT of 15 minute to pickup/5 minute trip/$4.78 fare trips, with NO chance of a tip as its 3rd party.

[@dasheville7385]

Uber does this intentionally. They could have easily fixed most problems. The app allows for someone to order 1 item 20 miles away with no tip. Uber won't even double mileage pay that far?! Gig apps could easily stop upside down, under minimum wage contracts from the app. Or no tip options on regular orders, or show both locations on batch orders, or not send the farthest driver to store the second the order is placed, sending drivers too far for arrival times. It's easy but only is intentionally worse. Uber does not get tips or drive miles. They only collect more money in fees for more orders done. That's it😢

[@troyeastman9500]

He spends all his time finding ways to rip us off

[@danielaguilar796]

Dara is a Criminal

[@lleon-cv4ex]

We're still having problems, man. I got a request to the LAX airport today from Culver City. Something like $11.50, almost $12. I ended up having to leave LAX, drive back through Culver City, passed Culver City completely. Got another request to the LAX airport from clear over in West LA now. Mind, I'm way further away at this point. Fare was not even $11. Never mind the stupidness I get when I'm in Venice, Santa Monica or Brentwood. Defies all logic considering these locations will always take more than 30 minutes (IF YOU ARE LUCKY) to go to LAX. Clearly the powers that be still don't get it. Pricing is not a priority. Whoever is stupid enough will click on the box. End of story.

[@adif3942]

Hello from Romania, you said that Uber cannot deactivate you as it is stated in their terms and conditions. But in Romania, they have introduced a requirement that you must have a minimum 25% acceptance rate, otherwise, you will be deactivated. And just so you know, I was indeed put on hold for 24 hours, how do you explain this, is it legal?

[@eworldmusikinc.3054]

They simply aren’t out to price correctly. They simply price as low as they can get the ride accepted and take rates go high as they can get away with. Now the Advantage Mode has come to make drivers accept more or fight for the crumbs that trip radar offers

[@deborahmitchell777]

Who are the people accepting these ridiculously low fares? Two, three, four dollars stop accepting these lowball fares!!! Stop it already!!!

[@Kkkkkkkkkkkkkkk731]

They lie about total trip mileage. The algorithm is consistently off by 0.3 miles I’ve seen as high as 1-1.5 miles. And then they also blatantly lie about distance away from pickup location. I have ample proof of this but there’s no interest from anyone to actually validate it.

[@AlvaroPerez-is9pz]

What get me that they charge 70 dollar to a rider and they pay us 23 dollars and they tell us that they are only taking 20% of the fare which is bs

[@kennethmosley3546]

Hopefully this series works. With insurance rates and interest rates it’s getting harder to make money.

[@brendacarter1301]

Lyft promotions have also disappeared about 4 weeks ago and at the same time ubers CRAPPY quests disappeared...

[@luisiturbide88]

I've been doing Uber for 4 years in orange county CA ...in the beginning it was great before upfront fares ... it's been tanking ... had to go back to a full time job to secure a daily amount ... even tho I do Uber on the side still not worth in the long run

[@Winniesworld82]

Well at least you guys have upfront fairs I drive blind everyday

[@67005ccain]

2 years ago I was making double for the same amount of time driven. The quests are gone and if by some chance they do offer one it is not even worth going for. I can go donate plasma for more miney than the rare and exceedingly small quests that come

[@sergioSMTMC1]

💯💪

[@raulatilano4897]

We need the rate card in Chicago .

[@bryanburk6635]

Serg, As long as there are drivers willing to accept garbage, Uber has no incentive to pay more. Why would they?

[@2facefresh804]

I hate Uber as a driver the pricing is like too crazy. I’m from Detroit. I’d rather just drive on Lyft whenever they have the little turbo that’s the only time I’m willing to drive now other than that we see no surges and we’ll have to drive 12 hours to make $200.

[@Casualmike729]

How hard is it to do...rate card with all the upfront information. Everyone would know exactly how much they are getting paid and know where they are going

[@davidhotchkiss3974]

I'm new at driving Uber. I am in Orange county, CA and received a ride match this week for $26 to drive to Union Station in LA from Irvine? 42 miles for $26? I declined that quickly. How the heck can anyone make a living doing this?

[@2facefresh804]

Uber is ridiculous. The pricing is crazy they offer me $3.10 for an 18 minute drive seven minutes to get the person.

[@charlienolen848]

They are shorting us(drivers) give us our fair share!!!

[@frank.5985]

THEY DONT CARE!!!! How about a precedent case lawsuit in that Minneapolis drivers are paid time and distance. This is the USA. Everyone doing the same job for the same company deserves to be treated equally.

[@hicast13]

This also goes to David Rischer he doesnt stay behind!

[@josephcontreras3988]

We need the teamsters Union Nationwide to represent us

[@NYGiantsRobert]

DK, or D(ic)K as I call him, doesn't need to appear on your show in order to be informed by drivers about how bad their pricing is. He already knows this, he's the one who's implementing it.

[@xerxesunderwood1975]

Sergio, I think you are missing an important piece, Dara is the son of immigrants, and he understands the exploitation of a predominantly immigrant driver base. Therefore, the more new immigrants they can onboard the less they can pay, why? Because it is more money than they were making back home. As a driver, i have been a rider and 95% of my drivers have been immigrants and of the 50% or so who spoke English have no understanding or comprehension of the pay structure, algorithms or anything else associated with the exploitation of them.

[@munhozsantorely5385]

Forget about decline!accept and cancel if we all doing this it will change my cancel rate is 97percent

[@jah2737]

Ride share Companies are well aware the persons taking 2 $ trips are those on stolen Identity Driver Accts. That & the Bottom Line are why they continue offering 2 $ trips.

[@kennethschoen7796]

Up front fares prices correctly some of the time. However what the algorithm NEVER takes into account is the fact that long rides into the far reaches of the city or to another will not result in a return trip most of the time. We get offered $35 dollar rides to go to a city outside the Phoenix metro area. Its about 35 miles, and you will most likely have to drive all the way back with no return trip.

[@nonimaclaren8342]

I made a discovery that was really jaw dropping. I was renting a car to drive at first, and I was getting decent trips most of the time. But the cost of the rental as well as has, I had to make $500 a week before a dime of it was mine. But I was averaging between $25-30 an hour. But that $500 off the top every week was crushing me. So, I went out and bought an electric car. My line of thought was that if I cut that cost down to $600 a month between car payment and insurance I would be ok and not struggle to pay my bills so much. I WAS WRONG.. As soon as I bought my own car, that $25-30 dropped like a rock. I've been having a hard time breaking $15 an hour some days. And where in at, we haven't been getting quests or boats for about 6 months at least. And knowing my worth, I don't take $3 and $4 rides unless time and distance makes it acceptable. I was getting so many that my acceptance rate stopped from 95% at the time I began driving my own car, all the way down to 70% in less than a month. Unfortunately, I'm in Florida. Which means pro big business, anti worker. So the positive things going on in other states will probably never reach into Florida.

[@normastits4179]

And they never should reach Florida! Florida is not anti worker, it is anti victim mentality! YOU made a bad decision and now YOU are stuck. Keep relying on big brother to deliver and you will wait forever.

[@BenSmith57]

No. The algorithm is still favoring Uber's bottom line, only. It appears to be programmed to offer trips as low as the state's minimum wage in which the trip originates, without any considerations to a driver's operating costs for their vehicle. I know there's potentially a lot of individual metrics Uber could consider implementing when programming the algorithms operating parameters, but it shouldn't have taken a whole state (referring to MA) enacting restrictive legislation to force Uber's hand! There are other ways this could have been done that account for the independent contractor's needs and make Uber more profitable, if you ask me. For example: offer customers a lower price for being paired with contractors that have older, lower rated, vehicles vs newer, better maintained vehicles or lower driver ratings based on objective criteria (ie - a better experience vs ONLY car size). The fact that my, clean, well cared for and often complimented, newer Honda Accord with a smoother ride gets offered the same exact UberX fare as the beat up 12 year old Prius that handles with a suspension that's shot and smells like BO and cigarettes, seriously offers riders two very different experiences. Same goes if you have a driver who is hard on the brakes vs one that coasts cleanly into stopping more often than not. Also, time to arrival has got to go. Until a rider is paired with a driver, time to arrival is a bad guess at best. I would be very interested to see the metrics behind how "on time" driver's actually are these days to those upfront time estimates they're providing riders.

[@monicajohnson5027]

Uber sent me a trip for $5 time 40 minutes and 3 stops

[@djtaldragon]

There's a reason my acceptance rate has dropped from 80% to 25% in the past year. I have to deny a dozen trips before I get a single one that is worth the drive. I refuse to drive 20 minutes for 4$. And it seems like prices are getting worse, but passengers are complaining that they're paying more? Someone is making money but it's not the drivers.

[@BrandonElliotSmith]

This feels like vindication for me as a rideshare driver with roughly a month under my belt. I say this because while it has primarily come from the food delivery requests (& DEFINITELY “shop & pay” [to a point where “shop & pay” will remain OFF on my account]), I’ve also hesitantly accepted several low paying/greater distance ride requests for fear of my acceptance rate plummeting & ultimately causing me to be deactivated or something. Granted, Uber seemingly prices things MUCH more fairly vs Lyft (in my experience/in my market). I see FAR more requests that seem pretty fair on Uber, whereas with Lyft, I will CONSISTENTLY receive ride requests that just seem absolutely insulting (i.e. 18 miles [ONE WAY] for like 4 dollars. At the same time, it seems like I receive more tips on Lyft vs Uber, but then the amount of ride requests I receive on Lyft is dismal during the day (compared to Uber), & then at night it flip flops lol. And even with the day/night flip flop, one day I might kick ass on Lyft all day long while Uber is completely dead, but then the next day I’m rockin n rollin on Uber all day long & Lyft is seemingly hibernating (in the Summer lol). So it’s a lot that I’m still trying to figure out… Nonetheless, this is helpful, as I’ve felt so much pressure to accept EVERY ride (as I attempt to reach gold/diamond/etcetcetc on both platforms). One thing I find sad is how at least one of the platforms (Lyft) will put you in “Gold” & then the minute your driving score goes back down by a percentage point or so (for not accepting a couple rides/etc), they put you back in “Silver” lmao. Sh*ts petty asf, & can screw with your mental health if you allow it to (I won’t). Either way, at this point, I’m just gonna focus on accepting what makes sense (no longer worrying about the “Gold/Platinum/etc. milestones or perks) & ultimately stick to what will have me at the gas station less than 12x a day (in my gas guzzler [aka- Gen 3 Escalade 🥵]). Initially, I wanted to hit the milestones as I assumed either platform would operate similar to Instacart (whom I no longer work with) where they allow you to have first priority for some of the better paying requests, but at this point I refuse to drive myself crazy trying to keep up with either platforms pressure to hit this milestone/that milestone only to have them take it away a day or so later solely because I’m refusing to accept every request.

[@JPchauffeurbusiness]

Sergio man, It's been 2 years let's be real there's no point to even waste your breath with this company. This man don't care about you nor those hard working drivers. Leave that company in the dust man my best advice to you.

[@nicholascristiano747]

Wanted me to go 110 miles for $80...zero chance of a return trip..thus 4 hours after gas expense..less than $50 in my pocket..total useless.

[@normastits4179]

Part of your problem is that you think gas is your main expense. You didnt have $50 income in your pocket you had $50 of revenue! This is the biggest problem with vast majority of drivers, they don’t know the difference between revenue and income which leads to failure.

[@yaronguetae1766]

The algorithm and the pay structure is crap!! In Miami we get offered to drive 40 minutes for 10nor 12 dollars 🤬🤬 any driver that accepts it is dumb and cannot do the math!! Uber calculator works on miles and pay maybe.0.50 a mile, the algorithm needs to adjust from traffic. That's the customers problem not the drivers

[@HandyDJs]

In fairness to Uber, there is evidence that drivers are accepting these unprofitable trips. Driver oversaturation may be the cause. That said, I absolutely do not get why, when I have been seeing airport and other long trip requests coming around and around again and never being accepted by drivers in the area, sometimes for hours, why in the world does Uber double down by lowering the rider prices for the trips and offer drivers even less for these trips? That's terrible customer service for the riders and the drivers. Lowering the prices is not going to increase acceptance of the trips! Yes, it's 💯% on Uber here. $1 per mile to the driver on these trips, absolute minimum!

[@jayhafe]

Sergio, I take at least one uber trip a month mostly for research purposes. I want to see what it’s like to be a passenger. I ask every driver what their acceptance rate. I’m shocked SHOCKED at how often I hear something close to 100%. The ants are real. And my suspicion is that they outnumber us by a wide margin.

[@sergioSMTMC1]

Not so, my data suggests otherwise but Uber doesn't release the data

[@TEXHO3OHA]

I also don't understand why distance to a pickup point is not included? Executives at Uber and Lyft are crooks.

[@jonathanclayton9107]

Well said Sergio

[@izzydaman2231]

Hold the line guys!! decline,decline.decline know your worth !!

[@392643]

Thank you sir for being an advocate for all of us ride share drivers who are actually trying to earn enough money to pay our bills. I totally agree that the numbers have doubled in riders since I started driving over 5 years ago but the pay has definitely decreased by at least 20-25% and I’m driving in a heavily populated area in Southern California.

[@user-qz3ui2xf7o]

So I picked up 10 minutes, dropped off 5 minutes, and said 5 minutes, completed and was paid $5..Since I was in indiana I don't know wtf my fare is until I dropped off....15 minute ride for $5 measly ass dollars

[@lintongrant2978]

Am not driving 4 miles to pick 4 Dallars ride

[@VAG9755]

I would like to hear from him how much the driver should get from what the rider pay? What I heard before it should be 60/40 and this is comes only after if the rider pay tips which means that Uber knowing that the customer pays tips deduct them from upfront fares. So I would like to hear from him…

[@danielrivas3301]

Uber's CEO didn't just say "it's on us." He specifically said "the signal WE WANT" is for drivers to reject trips that are not desirable. Uber is now planning on punishing drivers for having low acceptance rates, DOING WHAT UBER WANTED. It would be shocking if nobody at Uber had the moral compass to see the ethical dilemma here.

[@munhozsantorely5385]

Totally agree with you

[@ericgabay1580]

I work with my Algorithm, for $2 a mile. I do not care about anything else. and you know what?? the rides keep coming to me if there is no Pigeon around with $2 a mile. crying here will not do anything . If drivers only accept rides for $2 a mile they will get them.

[@blakekeithley3400]

Salt Lake City international airport to BYU University 49.9 miles paid .52 cents per mile. Between Utah and Salt Lake County or anywhere out of Utah county consistently pays $.52 per mile to $.62 per mile.

[@charleslee8794]

Dara knows hes ripping off the rider by overcharging them. He also knows the amount that's being charged from the rider isn't being distribute properly to the deiver. Dara only cares about one thing and that is"the money he is making and the bonuses hes getting". Dara will ride this rollercoaster until it brakes down. Then move on to something else to do the exact same thing.

[@TheMrbossman1]

I’ve recently learned here in Las Vegas that drivers are receiving 1/3 of the fare that the passengers are paying. Apparently from speaking with Uber support, they are charging the passengers around 1/3 of the fare for insurance, something they implemented in May 2024. I don’t get it. I feel it’s another way for Uber to take money from the drivers. Do you know or any vegas drivers know anything about this.

[@Mr2231314]

Thank you, Sergio. He has no room to wiggle.

[@sergioSMTMC1]

💯💪

[@hikeyte]

absolutely not pricing them correctly

[@dyhppyx]

We are desperate. Please help

[@user-yq8sf8ki5i]

CEO always lies to very one Drivers get garbage ride Thanks for uploading this video.

[@danielaguilar796]

Dara is a Criminal

[@blackfeatherstill348]

In the last month my effective pay for ubereats has been cut by 30-40 percent through the various changes uber has brought in, including not paying for kms but only time driving on job. Ive been working part time as a driver for 5 years. It is no longer worth it. Im in Australia.

[@DarrenSomsen]

Have you also noticed Uber is no longer paying the full fee for reservation rides?