They wanted to return the car but it was damaged

[@richardsarcheryreviews]

First for the first time ever James you are 1000% to soft you should be taking £300 for them repairs

[@andywrollo2915]

£500

[@TheMentalblockrock]

Should have made her pay for two new alloy wheels, plus fitting.

[@darethgillard5048]

Peugeot woman will buy a car from someone else. It will go wrong. and she will bring it to you and you will mend it for her.

[@TrevorBuick]

😂

[@alexdalgleish1061]

Probably but he’ll just charge her handling fee for sorting with Moors. Or at least I would.

[@wizzyno1566]

😂

[@harvo351]

😂

[@johnfitton3716]

Sparks chops it is nearly bonny night

[@ianclarke6830]

I find it staggering how you genuinely keep your business going as you keep giving money away, mokia man, her, it’s a pattern in every video, go halves on repairs, do for free. Stop it

[@nowizkid]

Number one mug on youtube😄

[@mattblackledge9068]

That would piss me off. Bought a lovely car, kerbs two wheels and sends the car back. 🤦‍♂️

[@paulf2529]

That kerbing is significant and will take time to sort, no point trying to do favours when someone is returning a vehicle.

[@gordon7470]

If she can’t afford to maintain a car, clearly she shouldn’t have one?

[@keithpanda]

Just what I was thinking. People are strange.

[@markrrrrr9726]

Presumably, the car now has another registered keeper too. What a vile customer you suffered.

[@ChopsGarage]

She was not vile mate.

[@lgdmotorsport1569]

You are too kind and it doesn’t always pay

[@mikythesaint6507]

I would have charged her for both alloys £100.00 each + 2 hours time £100+ Valet £100+ mileage £20.00 , and that's cheap.

[@andywrollo2915]

Yep. Pain in ar*e time added on. Not being able to work on sell other cars £500+

[@pauledwards2366]

Charging £75 revalet when you said she'd only done 20 miles ???

[@mikythesaint6507]

@@pauledwards2366 Just the kerbed alloys and the time to prepare the car again. time is money chops way to forgiving. and this woman clearly can not afford a car. 😞

[@eddiebooth9602]

Like I said on your vlog you are too nice for your own good. You need to toughen up or people will keep on walking all over you

[@michaelthumwood1830]

James I live in Berkshire and the price for a diamond cut wheel repair £288 and no more damage then on that car,and three firms gave me the same price , Managed to get done in the end for £155

[@roystonvehicles9129]

You could just invoice her bud for the work, it's totally her fault.

[@TurfShifter]

I bought one of those with the dreaded Puretech engine. It needed a new engine after 8 days of ownership. The dealer would not help me. You are making me realise that not all dealers are scumbags.

[@Nicknofish]

God bless ya chops 🙏!

[@1701_FyldeFlyer]

This is the only YT channel I have consistant sound issues.

[@boblawrence5011]

If you can presumably make a profit selling cars just think how much more you could make if you weren’t so, shall I say, a nice chap. I know what 99.9% of other car salesmen would say when faced with these issues. The thing is you know it and still do it. I think you know deep down you’re too kind and must MAN UP.

[@joncoulthard9028]

James, reading the comments that are critical of your CS strategy are all well meaning but you are you and have your own way of operating according to your own values. The takeaway is that you have many customers who have experienced your business ethics, they tell other people. It seems to be working for you. I hope so.

[@mcsporran7228]

That’s all very well but some people are professional pee takers like mokka man and this woman. These are the customers who need weeding out.

[@karkacesub]

Your content just keep improving. Seriously impressive!

[@paramedicchrisbookseries]

I get how you feel, I have found with my laptop business I have often given into people and ended up losing out. I have had to get firm, end day it's money taken away from you, your business and family. Your good nature will bring long term rewards in other ways.

[@dannycrooks8462]

The softest car dealer in the uk 🇬🇧 we should all buy cars from chops free repairs no matter the problem you really need to tighten up on repairs there's not another dealer in the country that would do the repairs you do

[@scoopjeff]

Super Pete! Top man

[@iforwilliams2509]

Customers like that will never be happy, same with their spouses too😅

[@Commentssectionbingo]

I am not going to lambast you for being a nice guy (everyone else seems to do that already) however I would also factor in your time with these cases your time is valuable . Anyway really enjoy the channel thanks for the content

[@harvo351]

James, you are your own worst enemy on the one hand and the nicest bloke to deal with on the other, you certainly take a long term holistic view of your business . . . but you can't "Chop" yourself at your own hand and then complain about it 🤣🤣🤣 I think you need to have a stern chat with the Boss about what's fair and reasonable mate !! Bless you are a blooming good bu**er !! That's for sure !! Hope you can turn the Pug around quick . . . and I have no doubt she will be a return client in the future !! Cheers

[@roystonvehicles9129]

As soon as I saw damage she'd not be getting a refund, I'd have done the cat and checked the brakes to make sure they were safe and that would have been that, now she can say to people I've rejected a faulty car, where if you did the repairs she can't Diss you.

[@Daves-ps5-Gaming]

Think you was too generous with the wheels on the returned car because it's you that's going it hit the loss. How anyone can think there going to buy a used car of that age and not have to spend a penny in 12 months

[@mph5896]

Sounds like a customer you don’t want to do business with in the future.

[@andywrollo2915]

You gotta toughen up a bit. Honestly. Why do these people even buy a car. FFS.

[@brucefraser4778]

£200 per wheel is expensive, i can get 4 diamond cut wheels done for £320 and done right: painted, cut and lacquered, must say though sounds like the customer was financially over committed rather than an issue with the car , but it would probably would have been wrecked within 6 months

[@chiefrocka8604]

Where this ??? Name and number I’ve got fiesta st line 2022 diamond cut alloys need doing and that’s mega cheap

[@brucefraser4778]

@@chiefrocka8604 Scotland average price up here

[@paulf2529]

Is this trade price? It seems extremely good.

[@brucefraser4778]

@@paulf2529 no just checked my receipt, it was actually £340 so £85 per wheel, non diamond cut are £65 each for powder coating

[@brucefraser4778]

my replies to comments are being deleted, maybe i should just not bother at all 🙄

[@paulmoore6345]

The VW trim pieces are designed to be banged on on the production line avoiding the use of screwdrivers

[@smithy5271]

If I was closer I would call in for free car repairs too ha ha

[@liamegan4303]

Hello from Ireland again James. Any damage to a return car has to be paid for, James. Otherwise just close the Gates for good and go home. People will try and squeeze the life out of you if you let them. Tell the lady to fix it herself somewhere else and then you will have it back. People think their Pound 💷 is worth five pounds 💷. Pete is on the "Jaffa cakes" lol. Nice one Pete. I like that Jeep James. 🙏🙏👌👏👏👏👏👏👏

[@jondanby3790]

Think everyone has summed it up!! Too easy going. Customer care is one thing and let’s be honest vital if you want to grow a business but letting customers run rough shod over you with returns and warranty claims will not help you in the long term. Be fair, but FIRM!!!

[@shus5787]

Exceptional service

[@Barbarapape]

As the saying goes this job would be alright without the customers. I worked all my life in consumer electronics and have had my share of customers that try it on, and ones that will never be happy.. The problem is that word gets around that you are soft with them, but the moment you stand your ground you are all the names they can think of.

[@Madmark50484]

I returned my 22 plate Peugeot after 2 years. They charged me £65 per kerbed alloy. They did say it would be more depending on how bad it was. There definately should have been a charge.

[@roystonvehicles9129]

E mail her bud with the invoice for the 2 wheels, she's not been fair with you at all, full retail price for 2 wheel refurbs. Relationship with her as a customer has gone so gloves off now.

[@paulf2529]

I agree, chances are she will pay it. No point James being soft as he is not going to do future business with her.

[@tomwinch9107]

I'm not sure the population is that high in James' area ... He's probably made the call to suffer the loss than have his name trashed because he charged to repair damage (which if he hadn't spotted the nearside wheel when it was returned could be claimed wasn't damaged by them ...) I'd say James has made the right call - hopefully he'll inspect more carefully next time as discussing all of the damage at the time is far better to de-escalate than highlighting it when you notice it

[@JohnClark-ew8dh]

I get the approach of most saying you should charge her for this, that and all the rest but sometimes just washing your hands and being done with it is worth the avoidance of faff and stress. If the lady that bought it doesnt want a potentially costly repair done for free then it probably isnt worth dragging it out any more than you have to. Yes its money lost, but just just writing it off and moving on is what I'd do. You can fix the wheels, the brakes and the cat, but you cant fix stupid.

[@Brian-om2hh]

You were very fair with the valeting cost James. It can - as you'll know - easily take all day to thoroughly valet a car......

[@mikeware5282]

I would have charged a bit more - £150 instead of £200 and explained the "cost" of the time taken to fix the wheels. The £50 would have demonstrated your "reasonableness" here.

[@nicholasturner4552]

It's nice to be Kind

[@tardeliesmagic]

That's way too kind!

[@cabottaxi]

Had a 65 BMW similar to that one James and lower mileage . It was mint condition with over £4200 of factory options. Made the mistake of selling it to a dealer who sold it within 24 hours. It wasn't immaculate it was pristine condition. Dealer never even needed to clean it as it was detailed with a ceramic coat and new Brembo brakes all around.

[@NotRubensDad]

I don't think VW build quality has been superior since the 90's but people go so weak at the knees for branding that VW get away with it. Same with so many cars that people will tolerate an inferior product so long as they are outwardly perceived to be driving something superior.

[@davejones4804]

I wuyld get the Peugeot adverised as is. You can always offer to get the wheels refurbed if someone wants them done.

[@priteshchampaneri5101]

You get better quality build quality on a Dacia! Dunno why people rave on about VW group cars! 😂

[@ryanperry3105]

On the VW - maybe I'm being cynical, but the single use clips might be a deliberate choice so that VW can sell replacement sunvisors, grab handles, etc. Enjoying the shorter "day in the life" type videos, keep 'em coming!

[@CamboFord]

If the cost to return it has been higher, maybe she would have kept it. Buyers remorse.

[@dannycrooks8462]

Peugeot woman is going to be shafted by another dealer she doesn't realise how lucky she was buying a car from you

[@garyprobert2571]

I would've charged her £600 to return with damaged wheels plus valet . Might make the begger think twice about returning!! Also miles at 45p mile usage!!!

[@LeeAllen-lq7ml]

Even i'm starting to think you are going to soft on these people

[@KarmaCorner]

I really don't know how you keep your cool dealing with " customers" that get buyers remorse, so use the warrenty to give cars they damage back to you.

[@seanf12012]

James your too soft on the lady returning the Peugeot.

[@roystonvehicles9129]

Car dealers need a patron saint, I'm putting you forward for it bud. Saint James.

[@ChopsGarage]

Lol

[@alexdalgleish1061]

Minute saw she lived on a terraced street the alloys weren’t going to survive. Best car for her a ‘12 Panda 169 with the 155/80 tyres on 13’ steel wheels. Preferably hammerited with wheel trims off.

[@adriancarter825]

If I returned a car it’s my choice and I would imagine the dealer would want it back how they prepared it if it was not I would expect deductions, some dealers charge or deduct £500 for restocking fee .GET TOUGH MATE .

[@richfixescars]

She had buyers remorse, couldn't park it, hence the kerbed wheels.

[@roystonvehicles9129]

All these warranty issues mate, refunds, 2k wiring rip off, cvt gearboxs and your paying a guy to weld up rusty jeep wings, must be some sort of therapy mate

[@clivereynolds6633]

The big problem is simple. You are educating people to rip sellers off. Too many people think it is their right to get full refunds. You are a menace.

[@thisiszaphod]

The lady who gave James a bible. Hmm. Draw your only conclusions about her!!

[@taxidmac5907]

I think your doing it for the channel nice to be nice but your constantly costing yourself money with these warranty claims and handbacks so it's not any benefit can't really understand why

[@alanward1543]

At because you are a excellent dealer and I for one would buy a car from you if you was in my area

[@Ireallydontknow8581]

£200 for diamond wheel refurb very expensive, more like £100 near me (Lancashire)

[@ChopsGarage]

Are you sure , tyre off alone is like 15 quid then need to be machined and then lacquered

[@Ireallydontknow8581]

@ChopsGarage yes had one done wheel fully stripped, painted, diamond cut then clear

[@Ireallydontknow8581]

Demon Wheels, Preston

[@nicholasgreenough567]

You couldn't charge for the O/S/F being "diamond cut" really as its been masked and painted silver on the spokes and rim anyway by an obvious previous cheap refurbishment

[@KipKippax]

If I was buying a 16 plate car those alloys to me are good enough...

[@19Neil67]

I’ve been walked over in my business and now my business is closing, please toughen up for your own good.

[@ChopsGarage]

Sorry to hear this

[@alexcane7744]

I think for 200 you are getting ripped off, the place I use is 75 pound a diamond cut wheel

[@chrishart8548]

Lucky if you get a normal wheel done for that. I've always found just getting another alloy is much cheaper than a refurbishment. Sad really. I got a perfect wheel for £70 and it even came with a good tyre.

[@roystonvehicles9129]

If you decide to retail that jeep bud, get it up in the air to check for rust, doesn't look great so far. Tbh that's the first thing you should have done, retailing rusty cars is a big no no, you can actually get criminally prosecuted, guy went to jail for 6 mths for a rusty yaris, got to be careful mate.

[@bigbob7062]

The general public all car dealers are crooks and will always rip you off and tell all their friends you are a dodgy dealer. I'm glad I've retired and out of it.

[@kirk5030]

On the positive side James, ' Peugeot Lady ' will be someone else's problem from now on. Having said that you'll always have ' Mokka Man '!! 😉

[@larryboyd5882]

Did you return her Bible to her with a couple of extra oil stains and a scuffed cover?

[@darranwheatley8996]

just wanted to point out, I think you have a suspension issue on the White ST Fiesta - O/S/F as the wheel is sitting quite a way back - which is usually lower track control arm/wishbone has taken a whack - noticed as you where going over the 308 - my pleasure LOL. - 1:20 / 13:55

[@chiefrocka8604]

Diamond cut alloys here are £200+ vodka and tonic repaired You’re looking at £500 easy for your troubles and fwiw I’ve found lately catacleen does 02 sensors that have sooted up

[@chrishart8548]

I've heard a new diamond cut alloy on a Citroën is £1000.

[@bordersw1239]

Trying to get my daughter to buy your i20 but she’s worried about the distance to you. She bought a new car Friday 2 weeks ago, drove it to work on Monday and white van man drove straight into the back of it and wrote it off.

[@paulmoore6345]

It's a selfish attitude from some people. If she had of had a car on PCP and returned it like that they would have made her pay.

[@a11csc]

karma will get her

[@Southerngeordie287]

Look at it this way she was going to be a pain in the arse at some point best out of it now But you are too soft🤣😂

[@Lexusman65]

James can,t you put the Peugeot up for sale now and if someone buys it then get the wheels done.

[@Christopher-f5u]

What's going on with audio balance? Anybody else getting full volume in the left channel and barely anthing in the right?

[@trevorjarvis3021]

You were way too generous with the Peugeot lady James, she has caused you a real loss on the transaction 😢 and future deal.

[@DavidDouglass-uc6bi]

i hope the metal dust caps on the Peugeot haven't welded them self's on!!!

[@vwgolffancarreviews7111]

That happened to our 2009 vw golf is worse than that love the video's James I bet it be an i10 James is been a long time since you had one in and I have watched the video of the red I 10 😁

[@billdornan4379]

Kindest regards 🇨🇦🇨🇦

[@damianw1314]

You to good James, but maybe in future all good will come back hopely not to bit you in back 😆

[@gazzertrn]

Mokka woman , methinks .

[@roystonvehicles9129]

What you should have done is not gone out St away, said bring it in, any code is always something wrong, just clearing it never lasts. You could have then fitted a cat at your leisure, checked the brakes, given her the car back. You've made the car look a liability by mentioning the brakes, people just panic, if she'd have said I want to reject it, just say no I'm fixing it, what's she gonna do? Now as you say it'll drop in the book, wheels to do, I find if I get a car back it never does as well as before, it's as tho everyones seen it and it's oh there's a problem, I actually sometimes retire a car for a couple of weeks, to wait for fresh viewers. You can soon be a grand down on that deal. Just stop doing everything the customers want, it's like your scared to even slightly upset people and they're just walking all over you mate, fair but firm bud, new motto.

[@duncan-ellison]

There is way too much advertising of consumer rights on this channel IMHO. Shame. It's not helping any of us and the job's hard enough. Rights are only any good if you know about them. Give 'em an inch and they'll take a mile as you know.

[@roystonvehicles9129]

@duncan-ellison fully agree with that bud, James is a bit of consumer rights champion, he just loves it, he's on the customers side against himself, which is a bit strange. He's so lucky he's in the Devon bubble and gets easy sales at high prices, I'm in South Yorkshire and it's tough.

[@duncan-ellison]

@@roystonvehicles9129 Yes, the margins are a joke these days.Too many enthusiasts have come into it. James is obviously a very sound guy for sure but we don't want to be turkeys voting for Christmas.

[@roystonvehicles9129]

@@duncan-ellison yes bud your totally right about that.

[@AndrewPaul]

You're doing yourself out here bud - she's caused a few hundred quid's worth of damage to that motor that you'd be well within your rights to knock off any refund. With margins, VAT etc. not to mention getting it back in for re-prep and your time etc. I'd be taking the lot - no discounts and no eating the costs. I get you want to do it because you're just a nice guy but you're too generous to a fault. The odd thing, yeah sure it's good for customer relations to keep them happy but I wouldn't have stood it on this one personally. It's a nice car that 308 though and I'm sure someone will snap it up ASAP.

[@roystonvehicles9129]

Totally right, basically he's lost her as a customer as well as her family and anyone else she knows, in my view a refund is worse than a repair as she can now say oh I've rejected a dodgy car, as opposed to I had a problem and James fixed it.

[@JohnRobertson-gn8qx]

Did you give her the bible back?? Doesn't look like it helped you with her!

[@alexdalgleish1061]

@@JohnRobertson-gn8qx made me think of Dick Emery’s gap toothed vicar when taking his driving test. “All guidance comes from on high”.

[@jafar4marva]

Confounded by your own logic. So why?

[@TheMentalblockrock]

WHY is the sound all in the left speaker???

[@mathieubroersma]

You're way to kind. Let them pay for everything and 100-150 on top for your trouble. It's about making money and you're breaking even or make a loss. Everything you do for a client should make you money, unless it's a fair warranty claim.

[@nffc6717]

Was that Jaffa cake product placement? 😂

[@paulanderton9424]

Women hardly ever curb alloy wheels......... said no one......ever! 😅

[@WmAHughes]

You're too soft as always but its its things like this that keep people coming back to the channel. You make human decisions, If we wanted to see dealers make business decisions then we would all be looking at Arnold Clark's channel!

[@camstewart4567]

Between you and shifting metal im surprised you both make any money to be honest.

[@gazzertrn]

how can you curb both front wheels in such a short time ? I have a fiesta 2010 better than those wheels .

[@marksmith3469]

Ì think vw are overrated they are not as good has the mark2 golfs etc mark 3 are terrible for rot

[@CharlieHarper-d4x]

I still don't understand why you accepted it back .

[@ChopsGarage]

You don't have choice under 30days

[@roystonvehicles9129]

​@@ChopsGarageyour wrong mate, you get one chance to repair, but anyway why tell the customer, look after yourself mate.

[@laurieockelford4102]

In your previous life you would advise yourself that you are in business ‘to make money and a living’ not to be the Ideal Motor Trader of the Month/Year

[@shaunclose7262]

I bought a car 3 years ago off Facebook not off you but its due its MOT and a service soon can you pay for it or go halfs😂😂😂

[@DaleSteel]

Diamond cut I get done £40 a wheel plus vat

[@ChopsGarage]

Where the hell do you get someone to machine and lacquer a wheel for £40,!!

[@DaleSteel]

@ChopsGarage mobile guy. I know I couldn't believe it too